GAI-Tronics 393-700 User Manual

Pub. 42004-441G

GAI-TRONICS® CORPORATION

A HUBBELL COMPANY

Hands-free VoIP Telephones

T ABLE OF C ONTENTS

Confidentiality Notice .....................................................................................................................1

Product Overview ............................................................................................................................1

System Requirements and Limitations ................................................................................................. 2

Tips for VoIP Subscribers ...................................................................................................................... 2

Features and Functions .......................................................................................................................... 3

Operation .........................................................................................................................................3

Placing an Auto-dial Emergency Call ................................................................................................... 3

Models 393-700, 393AL-700, 394AL-702, 397-700, 397-701 & 398-702 .......................................................... 3

Placing an Auto-dial Non-Emergency Call ........................................................................................... 3

Models 397-701 and 397-702 ............................................................................................................................... 3

Placing a General Telephone Call ......................................................................................................... 4

Models 394AL-702, 398-701, and 398-702 .......................................................................................................... 4

Receiving a Call ....................................................................................................................................... 4

Multicast Broadcast ................................................................................................................................ 5

Monitoring and Reporting ..................................................................................................................... 5

Installation ......................................................................................................................................6

General Information ............................................................................................................................... 6

Safety Guidelines ..................................................................................................................................... 6

Station Placement .................................................................................................................................... 6

Security Hardware .................................................................................................................................. 6

Conduit Installation Details (Surface-Mount Models) ........................................................................ 7

Models 393-700, 393AL-700, and 394AL-702 ....................................................................................... 8

Models 397-70x and 398-70x ................................................................................................................ 10

Stanchion or Flush-Mount Applications ............................................................................................................. 10

Setup ..............................................................................................................................................14

Field Wire Installation .......................................................................................................................... 14

Power .................................................................................................................................................................. 14

Network .............................................................................................................................................................. 15

I/O ....................................................................................................................................................................... 16

Recommended Cabling ....................................................................................................................................... 17

GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA

610-777-1374  800-492-1212  Fax: [phone]

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VoIP Telephone Input Contacts .......................................................................................................... 17

VoIP Telephone Output Contacts ....................................................................................................... 17

Status Indication ................................................................................................................................... 17

Power .................................................................................................................................................................. 17

Heartbeat ............................................................................................................................................................. 17

EACT .................................................................................................................................................................. 17

Strobe Connection ................................................................................................................................. 18

Programming ................................................................................................................................19

VoIP PCBA Setup ................................................................................................................................. 19

VoIP PCBA Initial Network Configuration ........................................................................................................ 19

Maintenance ..................................................................................................................................20

General Information ............................................................................................................................. 20

Preventive Maintenance for Models 397-70x and 398-70x ................................................................ 20

Cleaning .............................................................................................................................................................. 20

Prevention ........................................................................................................................................................... 20

Service .................................................................................................................................................... 20

Troubleshooting .................................................................................................................................... 21

Specifications ................................................................................................................................22

Replacement and Optional Parts ......................................................................................................... 24

GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA

610-777-1374  800-492-1212  Fax: [phone]

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GAI-TRONICS® CORPORATION

A HUBBELL COMPANY

Hands-free VoIP Telephones

Confidential ity Notice

This manual is provided solely as an installation, operation, and maintenance guide and contains sensitive
business and technical information that is confidential and proprietary to GAI-Tronics. GAI-Tronics
retains all intellectual property and other rights in or to the information contained herein, and such
information may only be used in connection with the operation of your GAI-Tronics product or system.
This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third party.

Product Overview

RED ALERT® Hands-free VoIP Telephones are designed for connection to a 10/100 baseT Ethernet.
These telephones will operate from Power-over-Ethernet or an external power source. The VoIP
Telephones provide direct point-to-point communications between personnel throughout the facility over
the existing LAN. All models are weatherproof rated as 3R (rainproof).

In addition to providing standard telephone operation, RED ALERT

®

VoIP telephones feature real-time
alarm reporting that enables system supervisors to monitor the telephones’ activity and address caller
needs or maintenance issues immediately. Also, four user-configurable inputs and two outputs have been
provided for customer use.

®

The following RED ALERT

VoIP Telephones are detailed in this manual:

Table 1. Model Chart

Model Description

393-700

393AL­700

394AL­702

397-700

397-701

Surface-Mount VoIP Telephone, weatherproof, yellow engineered plastic enclosure,

auto-dial push button, and C

ALL RECEIVED WHEN LIT LED.

Surface-Mount VoIP Telephone, weatherproof, cast-aluminum enclosure painted safety

yellow,

HELP auto-dial push button, and CALL RECEIVED WHEN LIT LED.

Surface-Mount VoIP Telephone, weatherproof, cast-aluminum enclosure painted safety

yellow,

C

HELP auto-dial push button, CALL (off-hook) button, 12-button Braille keypad, and

ALL RECEIVED WHEN LIT LED.

Flush-Mount VoIP Telephone, weatherproof, brushed stainless steel front panel,
dial push button, and C

ALL RECEIVED WHEN LIT LED.

Flush-Mount VoIP Telephone, weatherproof, brushed stainless steel front panel,

dial push button,

ASSISTANCE auto-dial push button, and CALL RECEIVED WHEN LIT LED.

HELP

HELP auto-

HELP auto-

GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA

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HANDS-FREE VOIP TELEPHONES PAGE 2 of 24

Model Description

397-702

398-701

Flush-Mount Emergency Telephone, weatherproof, brushed stainless steel front panel, and

CALL auto-dial push buttons.

two

Flush-Mount VoIP Telephone, weatherproof, brushed stainless steel front panel,
hook) push button, 12-button Braille keypad, and C

ALL RECEIVED WHEN LIT LED. This

CALL (off-

telephone is simply a rugged, hands-free telephone and is not intended for emergency
use.

398-702

Flush-Mount VoIP Telephone, weatherproof, brushed stainless steel front panel,

dial push button,

CALL (off-hook) button, 12-button Braille keypad, and CALL RECEIVED

HELP auto-

WHEN LIT LED.

System Requirements and Limitations

The VoIP Telephones require Power-over-Ethernet or a local 24–48 V dc power source for operation.
Two VoIP telephones can be connected in a peer-to-peer configuration without the need for a LAN.
However, a 10/100 BaseT Ethernet with SIP server is required for systems containing three or more VoIP
telephones. Conferences are limited by the customer’s LAN media capabilities and the services available
at each end point.

In addition to direct point-to-point dialing (peer-to-peer), directly or via a SIP server, each telephone is
capable of receiving a Multicast broadcast. Multicast allows a single audio stream to be sent to multiple
end points simultaneously, to achieve multi-point paging or Public Address functionality over IP.
Multicast requires the use of a SIP server that specifically supports Multicast functionality and each
telephone must be configured (enabled) to receive Multicast packets.

Tips for VoIP Subscribers

If you have or are thinking of subscribing to an interconnected VoIP service, you should:

 Provide your accurate physical address to your interconnected VoIP service provider to ensure that

emergency services can quickly be dispatched to your location.

 Be familiar with your VoIP service provider’s procedures for updating your address, and promptly

update address information in the event of a change.

 Have a clear understanding of any limitations of your 911 service.
 Inform children, babysitters, and visitors about your VoIP service and its 911 limitations, if any.
 If your power is out or your internet connection is down, be aware that your VoIP service may not

work. Consider installing a backup power supply, maintaining a traditional telephone line, or having
a wireless telephone as a backup.

 If you have questions about interconnected VoIP and 911 or about VoIP in general, see

http://www.fcc.gov/cgb/consumerfacts/voip.html.

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Features and Functions

The RED ALERT® voice-over-internet protocol (VoIP) hands-free telephones include the following
features:

 SIP compatible (RFC3261)
 Automatic call divert (memory list)
 Weather and vandal-resistant
 Real-time alarm reporting via email, syslog, or TMA software
 Power-over-Ethernet compatible
 Configurable via web page, serial link or download
 Four auxiliary inputs, two volt-free contact outputs
 Multicast capability, up to eight addresses
 ADA Compliant

Operation

Placing an Auto-dial Emergency Call

Models 393-700, 393AL-700, 394AL-702, 397-700, 397-701 & 398-702

To place an emergency call:

1. Press the HELP

push button to place an immediate call to a preprogrammed emergency number,

typically a security office or 911.

2. The C

ALL RECEIVED WHEN LIT LED, in accordance with the American with Disabilities Act (ADA),

will light steady when the call is answered.

3. The call cannot be terminated by the initiator. The call is terminated by the following: the receiving

caller, or the defined timeout of the call duration, or the SIP Server.

Placing an Auto-dial Non-Emergency Call

Models 397-701 and 397-702

To place a non-emergency call:

1. Press the ASSISTANCE

number (garage, dorm, etc.).

2. The C

ALL RECEIVED WHEN LIT LED, in accordance with the American with Disabilities Act (ADA),

will light steady when the call is answered.

push button to place an immediate call to a preprogrammed non-emergency

3. The call is terminated by the following: pressing the ASSISTANCE

caller, or the defined timeout of the call duration, or the SIP Server.

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Placing a General Telephone Call

Models 394AL-702, 398-701, and 398-702

To place a general telephone call:

1. Press the CALL

push button.

2. Wait for the dial tone.

3. Use the keypad to dial the desired number.

ALL RECEIVED WHEN LIT LED, in accordance with the American with Disabilities Act (ADA), will

4. C

light steady when the call is answered.

5. The call is terminated by the following: pressing the CALL

push button, or the receiving caller, or the

defined timeout of the call duration, or the SIP Server.

Receiving a Call

When a RED ALERT® VoIP Emergency Telephone is called, the unit automatically goes off-hook (auto­answer) and a conversation can take place.

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Multicast Broadcast

When making a Multicast call, the SIP server will send a paging request to a specific IP address and
expect multiple telephones to accept and play the subsequent audio. GAI-Tronics VoIP telephones can be
programmed for up to eight Multicast addresses to permit the receipt of Multicast broadcasts from
different sources or to enable zoning of broadcasts. Each Multicast address can be assigned a priority (via
programming) to define which can override which. A telephone with Multicast enabled can still make
and receive normal calls (peer-to-peer or SIP server). Normal calls can be assigned a priority level,
defining whether calls can override Multicasts or vice versa.

Monitoring and Reporting

Each telephone can recognize and generate several hardware and configuration fault condition alarms.
These alarms can be signaled to a remote site using three methods:

 Syslog output over TCP
 SMTP mail message
 Telephone Management Application (TMA) software (purchased separately)

Available alarms are:

 Handset integrity loop (if applicable)
 Configuration error
 Cold reset (power cycle)
 Warm reset (internal command)
 Keypad error (if applicable)
 Key hook (off hook status, if applicable)
 Register fail
 Audio Path Test (speaker/microphone test)

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Installation

General Information

WARNING

This product can contain hazardous voltages. Always remove power to this

station and any associated equipment before beginning any installation.

CAUTION

Do not install this equipment in areas other than those indicated on the
approval listing in the “Specifications” section of this manual . Such installa tion may cause a safety
hazard and consequent injury or property damage.

Install equipment without modification and according to all applicable local and national electrical codes.
Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1), and local
codes for specific requirements regarding your installation. Class 2 circuit wiring must be performed in
accordance with NEC 725.55.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to

part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Depending upon the wiring and features used on this device, additional
precautions may be necessary not to cause harmful interference. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the interference at his own
expense.

Safety Guidelines

When installing any GAI-Tronics equipment, please adhere to the following guidelines to ensure the
safety of all personnel:

 Do not install wiring during a lightning storm.
 Electrostatic Discharge (ESD) Protection: Your VoIP telephone may have an earth ground terminal

provision. If so, ensure that it is connected to ground in accordance with all local safety regulations
and the National Electrical Code (NEC). Grounding has to be ensured for safe and stable
communications. Do not use long and coiled ground wires. Trim ground wires to the required
length. Use a star configuration whenever possible. Please note proper grounding does not eliminate
the need for lightning protection for the telephone or the telephone system. A Cat5 data line lightning
surge protector is recommended for telephones subject to any electrostatic discharge (e.g. lightning).

 Do not install jacks in wet locations unless the jack is specifically designed for wet locations.

Station Placement

To prevent feedback problems in the system, volume settings, and station placement must be taken into
consideration. Unpleasant feedback problems can be reduced by:

 Pointing the telephone away from other telephones located nearby
 Reducing volume levels

Security Hardware

All of the telephones described in this manual are vandal-resistant. The front panel for each telephone
covered in this manual is attached to its enclosure with security screws. A GAI-Tronics Model 233-001
Security Screwdriver or Torx T-25 security head tip (sold separately) is required for installing the
telephone.

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Conduit Installation Details (Surface-M ount Models)

GAI-Tronics recommends installing Ethernet and power lines in conduit to protect against accidental
damage and vandalism. To prevent moisture from entering the enclosure, the following is recommended:

 Conduit should enter the enclosure from the bottom.
 Sealed fittings should be installed at all cable entry points.
 Silicone sealant or equivalent should be applied around and

Please refer to the examples below for the recommended conduit installation details.

inside all conduit entries.

Figure 1. Bottom entry conduit recommended for

non-metallic enclosures

Figure 3. Bottom entry conduit installation details

for metallic enclosures

Figure 2. Top entry conduit installation for non-

metallic enclosures (NOT recommended)

Figure 4. Top entry conduit installation details for

metallic enclosures (NOT recommended)

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