GAI-Tronics 392-001 User Manual
Pub.:42004-438A
GAI-TRONICS® CORPORATION
A HUBBELL COMPANY
300 Series Emergency Telephone
Manual
T ABLE OF C ONTENTS
Confidentiality Notice.....................................................................................................................1
Product Overview............................................................................................................................1
Telephones...............................................................................................................................................1
TMA (Telephone Management Application)........................................................................................5
Standard Operation.........................................................................................................................6
Emergency Call Operation....................................................................................................................................6
Non-Emergency Call Operation............................................................................................................................6
Non-Emergency Assistance Operation (Model 396-00x) .....................................................................................7
Receiving a Call.................................................................................................................................................... 7
Disconnecting a Call.............................................................................................................................................7
Location Identification Code Dialing ...................................................................................................................7
Installation ......................................................................................................................................8
Safety Guidelines.....................................................................................................................................8
General Installation Guidelines............................................................................................................. 9
Tamper-Resistant Hardware................................................................................................................. 9
Conduit Installation Details...................................................................................................................9
Models 393-00x, 393AL-00x, and 394AL-00x.....................................................................................11
Models 397-00x, 396-00x, 398-00x and 392-00x .................................................................................13
Stanchion or Flush-mount Applications..............................................................................................................13
Retro-fit Models.................................................................................................................................... 16
External Power for -003 and -004 Models.......................................................................................... 20
Connecting a Model 530 Strobe...........................................................................................................20
Setup..............................................................................................................................................21
Hardware Configuration......................................................................................................................21
Auto-answer Configuration ................................................................................................................................21
Polarity Configuration ........................................................................................................................................21
DTMF Gain Select Configuration.......................................................................................................................21
Password Enable Configuration..........................................................................................................................22
Command Select Configuration..........................................................................................................................22
Hardware Settings...............................................................................................................................................22
GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
V
ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
300 SERIES EMERGENCY TELEPHONE MANUAL PUB. 42004-438A
Auxiliary Outputs.................................................................................................................................22
Extreme Cold Temperature Option....................................................................................................24
Voice Annunciation Option..................................................................................................................25
Initial Recording .................................................................................................................................................25
Change Recorded Message.................................................................................................................................26
Voice Annunciation Activation ..........................................................................................................................27
Auxiliary Output Control.....................................................................................................................28
Standard Mode Programming......................................................................................................30
Set-up Sequence .................................................................................................................................... 30
Remote................................................................................................................................................................30
Local ...................................................................................................................................................................30
Programming Sequence........................................................................................................................31
Password Disabled Programming.......................................................................................................31
Programming Sequences......................................................................................................................32
Dialing Options................................................................................................................................................... 32
Password ............................................................................................................................................................. 34
Audio-answer Alert Feature................................................................................................................................34
Off-Hook Ringing............................................................................................................................................... 34
Disconnect Options............................................................................................................................................. 35
Americans with Disabilities Act (ADA) Programming ......................................................................................36
Extended Strobe Operation (Requires External Power Supply)..........................................................................36
Open Gate Command Setup................................................................................................................................37
Voice Triggering Option (Call Received When Lit LED)..................................................................................37
Early Microphone Option ...................................................................................................................................38
SMART Mode Programming........................................................................................................39
Maintenance..................................................................................................................................40
Battery Replacement (Voice Annunciation Option Only)................................................................. 40
Service.................................................................................................................................................... 40
Preventive Maintenance for Flush-Mount Phones.............................................................................40
Cleaning..............................................................................................................................................................40
Prevention ........................................................................................................................................................... 40
Specifications ................................................................................................................................41
GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
V
ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
PUB. 42004-438A
GAI-TRONICS® CORPORATION
A HUBBELL COMPANY
300 Series Emergency
Telephone Manual
Confidential ity Notice
This manual is provided solely as an operational, installation, and maintenance guide and contains
sensitive business and technical information that is confidential and proprietary to GAI-Tronics. GAITronics retains all intellectual property and other rights in or to the information contained herein, and
such information may only be used in connection with the operation of your GAI-Tronics product or
system. This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any
third party.
Product Ove rview
Telephones
RED ALERT™ 300 Series Emergency Telephones have been designed for maximum environmental
sustainability, high audio quality, and unparalleled monitoring capability. In addition to providing handsfree, two-way communications, a RED ALERT™ telephone can tell you its location, report call activity,
activate up to two peripheral devices, and let you know when it is experiencing problems. When used
with our TMA (Telephone Management Application) software, RED ALERT™ telephones will reduce
system test and maintenance time while greatly decreasing liability issues associated with undetected,
faulty equipment.
All RED ALERT™ Emergency Telephone models incorporate SMART (Self-Monitoring and Reporting
Telephone) Technology. This leading-edge technology becomes active only when connected to GAITronics TMA (Telephone Management Application) software for system monitoring. The actual
operation of the RED ALERT™ Emergency Telephone is the same regardless of whether or not TMA is
installed. With TMA installed, the telephones will be polled and will report their health status. Without
TMA installed, no polling (or data collection) will occur.
RED ALERT™ Emergency Telephones also comply with the Americans with Disabilities Act (ADA) in
both physical and operational characteristics. Each Emergency Telephone includes a Braille label for
vision-impaired individuals for identifying the “emergency” functions of the telephone and a visual CALL
RECEIVED WHEN LIT LED for hearing-impaired individuals. The LED will flash when either the
EMERGENCY or CALL (if equipped) buttons are depressed. The LED will become a steady
illumination when the call has been answered. This LED will remain illuminated until the call has been
terminated.
GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
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ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
PUB 42004-438A
300 SERIES EMERGENCY TELEPHONE MANUAL PAGE 2 of 44
The EMERGENCY push button on each emergency telephone can be programmed to dial three different
telephone numbers. These include a primary telephone number and two “rollover” telephone numbers.
In the event an emergency call cannot connect to the primary telephone number (i.e., a busy signal or no
answer), the emergency telephone will automatically dial the first rollover number. If the first rollover
number is busy or no answer, the telephone will automatically dial the second rollover telephone number.
All RED ALERT™ Emergency Telephones are line-powered and can be connected to any of the
following networks:
• Central Office (C.O.) line to the Public Switched Telephone Network (PSTN)
• 24 V dc or 48 V dc analog station port of a Private Branch Exchange (PBX), Private Automatic
Branch Exchange (PABX), or Key Service Unit (KSU).
OTE: Connection to pay telephone extensions or shared service (party) lines should be avoided.
N
Each telephone requires a minimum line current of 24 mA for proper operation. For operation below
−4º F (−20° C), GAI-Tronics offers an Extreme Cold Weather Option that includes a plug-in power
supply (120 V ac required). This option will allow operation to −40° C.
The RED ALERT™ Emergency Telephones provide the flexibility to address a diverse range of
applications. A wide variety of functions can be achieved by altering the configuration data stored in the
telephone’s non-volatile memory. These configuration options include:
• Pre-programmed auto-dial telephone numbers
• Call termination method (automatic or manual)
• Maximum call duration
• Answering options
Values for these functions are initially programmed during factory testing. These settings can be changed
remotely from a touch-tone telephone, manually (with an integral or portable keypad), or via TMA.
Emergency auto-dial telephone numbers are typically programmed in accordance with existing security
plans. Most applications will require very little additional programming, as factory defaults are typically
sufficient.
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The following RED ALERT™ 300 Series Telephone models are detailed in this manual:
Table 1. Model Chart
Model Description
Flush-Mount Telephone with a heavy-gauge, brushed stainless steel front panel; includes
a
392-001
CALL (off-hook) push button and a 12-button Braille keypad. This telephone is simply
a rugged, hands-free telephone and is not intended for emergency use. It can,
however, still be used in a TMA controlled system.
393-00x
393AL-00x
394AL-00x
396-00x
397-00x
397-00xCB
397-00xRT
397-00xTP
Surface-Mount Emergency Telephone housed in a glass-reinforced polyester enclosure;
includes an
EMERGENCY autodial push button.
Surface-Mount Emergency Telephone housed in a cast-aluminum enclosure painted
safety yellow; includes an
EMERGENCY autodial push button.
Surface-Mount Emergency Telephone housed in a cast-aluminum enclosure painted
safety yellow; includes an
EMERGENCY autodial push button, a CALL (off-hook) button
and a 12-button Braille keypad.
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel front
panel; includes an
EMERGENCY autodial push button and an ASSISTANCE autodial push
button.
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel front
panel; includes an
EMERGENCY autodial push button.
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel front
panel designed to retrofit a Code Blue flush-mount telephone (six-hole); includes an
EMERGENCY autodial push button.
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel front
panel designed to retrofit a Ramtel flush-mount telephone (six-hole); includes an
EMERGENCY autodial push button.
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel front
panel designed to retrofit a Talk-A-Phone flush-mount telephone (six-hole); includes an
EMERGENCY autodial push button.
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel front
398-00x
panel; includes an
EMERGENCY autodial push button, a CALL (off-hook) button and a 12-
button Braille keypad.
Flush-Mount Emergency Telephone with a heavy-gauge, brushed stainless steel front
398-00xCB
panel designed to retrofit a Code Blue flush-mount telephone (six-hole); includes an
EMERGENCY autodial push button, a CALL (off-hook) button and a 12-button Braille
keypad.
Flush-Mount Emergency Telephone with a heavy-gauge, brushed stainless steel front
398-00xRT
panel designed to retrofit a Ramtel flush-mount telephone (six-hole); includes an
EMERGENCY autodial push button, a CALL (off-hook) button and a 12-button Braille
keypad.
Flush-Mount Emergency Telephone with a heavy-gauge, brushed stainless steel front
398-00xTP
panel designed to retrofit a Talk-A-Phone flush-mount telephone (six-hole); includes an
EMERGENCY autodial push button, a CALL (off-hook) button and a 12-button Braille
keypad.
NOTES: 1. Code Blue is a registered trademark of Code Blue Corporation.
2. Ramtel is a registered trademark of Ramtel Corporation
3. Talk-A-Phone is a registered trademark of Talk-A-Phone Co.
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RED ALERT™ Telephones are available with two different factory-installed options (or both options
installed). These options are:
Voice Annunciation Option allows local or remote speech programming for location identification
purposes, instructions, or any other desired messaging requirement. The message can be programmed
locally at the telephone or remotely via dial-up. The recorded message will be activated when the called
party transmits a DTMF command.
Extreme Cold Weather Option allows the telephone to operate in temperatures as low as −40° C
(standard operating temperature is −20° C). This option includes a plug-in power supply and non-tactile
(non-moveable) EMERGENCY and/or CALL (if equipped) push buttons.
All RED ALERT™ Telephones are ordered for standard operation (no options) by using a “-001” suffix
(example: 393-001 or 397-001CB). Telephones with factory-installed options are ordered based on the
following chart.
Table 2. Option Model Chart
Option Suffix Description
-002 or -002xx Voice Annunciation Option, factory-installed (examples: 393-002 or 393-002CB)
-003 or -003xx
-004 or -004xx
Extreme Cold Temperature Option, factory-installed (examples: 393-003 or
393-003CB
Voice Annunciation and Extreme Cold Temperature Options, factory-installed
(examples: 393-004 or 393-004CB)
Each RED ALERT™ Telephone is capable of providing two isolated control outputs in the form of a dry
(volt-free) contact closure rated at 125 mA. One output is controlled by the telephone’s emergency call
activation and the other is remotely controlled by a called party activation DTMF code.
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TMA (Telephone Management Application)
GAI-Tronics’ TMA software is a maintenance data collection and reporting tool that allows users to view
and report the health of the RED ALERT™ Emergency Telephones. RED ALERT™ Telephones can
function with or without the TMA software application installed. The decision to use TMA can be made
at any time and is not needed for telephone operation. Installation of TMA is not required until system
monitoring is desired.
When used with TMA, each telephone will typically be polled to determine the health of the unit and
report the following:
• Stuck push buttons
• Microphone failure
• Speaker failure
• Microprocessor health
• Call interrupt (power)
• Low battery life (Voice Annunciation option only)
The basic TMA package (Model 12509-037) includes a single line transceiver for polling a single
telephone at a time. With each telephone requiring approximately 90 seconds to relay its health status to
TMA, the ability to poll multiple telephones simultaneously may become very important in larger
systems. A TMA expansion kit (Model 12509-036) is available and is required for each additional
connected telephone line, with a maximum of eight lines allowed. This allows a maximum of eight
telephones to be polled simultaneously. A dedicated PC is strongly recommended for TMA operation.
A dedicated telephone line per RED ALERT™ Telephone is required when using TMA in its typical
“polling” operation. Although it is not recommended, RED ALERT™ Telephones can share a telephone
line with the understanding that if two or more telephones are put into use simultaneously, the line current
could drop sufficiently to disconnect the telephone call completely. This will depend on the line current,
the length of the cable run, and the condition of the telephone cable. When sharing a telephone line using
TMA, the telephone must be scheduled to “call-in” instead of being polled by TMA.
TMA users can schedule auto-dial maintenance calls to alert maintenance personnel of any unusual sensor
or fault conditions that exist. RED ALERT™ Telephones can also be programmed to generate an autodial maintenance call when certain sensor events are discovered. Access to the RED ALERT™
Telephone settings is restricted through the use of the maintenance access PIN, which should be disclosed
only to trained maintenance personnel.
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Standard Operation
Four types of telephones are described in this manual:
• Single emergency push-button operation (autodial)
• Emergency push button and call push button with keypad
• Emergency push button and assistance push button (both autodial)
• Call push button with keypad (hands-free standard telephone operation)
This section describes the general operation of each telephone type.
Emergency Call Operation
NOTE: Applicable to telephones equipped with an EMERGENCY push button.
1. Press the
EMERGENCY push button to place an immediate call to a pre-programmed emergency
telephone number; typically a security office, campus police, or 911.
2. The C
ALL RECEIVED WHEN LIT indicator (LED) can be configured to operate in either of the
following two ways:
• The indicator will begin to flash when the EMERGENCY push button is pressed and will light
(steadily) when the telephone detects audio after the call is answered.
• The indicator will begin to flash when the EMERGENCY push button is pressed and will light
(steadily) when the called party acknowledges receiving the call by transmitting a DTMF “#” or
“*” after answering the call.
3. Two-way, hands-free conversation can now occur.
Non-Emergency Call Operation
NOTE: Applicable to telephones equipped with a CALL push button and keypad, with or without an
EMERGENCY push button.
The phone models with keypads can also be used to make non-emergency type calls as follows:
1. Press the
CALL push button (dial tone can be heard over the speaker).
2. Use the keypad to dial the desired number.
3. Press the
OTE: The CALL push button can be configured to auto-dial, thereby overriding the keypad dialing
N
CALL push button upon completion of the call (hang up).
feature. This operation can be used to call a central telephone number and use the keypad to make feature
selections.
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Non-Emergency Assistance Operation (Model 396-00x)
1. Press the ASSISTANCE push button to place an immediate call to a pre-programmed assistance
telephone number; typically a dormitory, garage, or general assistance/information office).
2. The
CALL RECEIVED WHEN LIT indicator (LED) can be configured to operate either of the following
two ways:
• The indicator will begin to flash when the EMERGENCY push button is pressed and will light
(steadily) when the telephone detects audio after the call is answered.
• The indicator will begin to flash when the EMERGENCY push button is pressed and will light
(steadily) when the called party acknowledges receiving the call by transmitting a DTMF “#” or
“*” after answering the call.
3. Two-way hands-free conversation can now occur.
Receiving a Call
Each RED ALERT™ Telephone can be programmed to auto-answer an incoming call. When the
emergency telephone extension is dialed, the unit will automatically answer, generate a pair of triple
“beep” tones, and two-way, hands-free conversation can occur.
Disconnecting a Call
There are several methods by which a Red Alert™ Emergency Telephone can both manually and
automatically disconnect calls. The disconnect methods include the following:
• Remote disconnect of an emergency call — Called party transmits either a “ ## ” or “ *99 ” DTMF
control command.
• Manual disconnect of an emergency call — Press the EMERGENCY push button 15 seconds after
the initial activation.
NOTE: Pressing the EMERGENCY push button a second time within approximately 15 seconds of
initially activating the call will have no effect on the telephone’s operation. This prevents an anxious
or hurried user from disconnecting the call prematurely (this feature can be disabled).
• Manual disconnect of a non-emergency call — Press the CALL or ASSISTANCE button a second
time.
• Automatic disconnect:
- All calls; loop current-drop disconnect
- All calls; maximum call duration timeout (configurable from 1 minute to 4.5 hours)
- All voice calls; call progress tones (i.e., busy signal/fast busy, or reorder, tone) and, when enabled,
dial tone.
Refer to the “Programming” section of this manual for factory defaults and available options.
Location Identification Code Dialing
The Location Identification Code feature enables the called party to quickly and easily locate the source
of the emergency call. When the calling individual presses the
EMERGENCY push button, the called
party (typically the security operator) presses the “*” button on their phone. The RED ALERT™
Telephone detects the “*” signal and transmits a three-digit, DTMF, location identification code. This
location code can be displayed on a customer-provided DTMF decoder/display.
Please refer to the “Americans with Disabilities Act (ADA) Programming” section on page 36.
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Installation
ATTENTION
Installation should be performed by qualified personnel and only in
accordance with the National Electrical Code or applicable local codes.
Safety Guidelines
When installing any GAI-Tronics telephone equipment, please adhere to the following guidelines to
ensure the safety of all personnel:
• Do not install telephone wiring during a lightning storm.
• Electrostatic Discharge (ESD) Protection: Your telephone may have an earth ground terminal
provision. If so, ensure that it is connected to ground in accordance with all local safety regulations
and the National Electrical Code (NEC). Grounding has to be ensured for safe and stable
communications. Do not use long and coiled ground wires. Trim ground wires to the required
length. Use a star configuration whenever possible. Please note proper grounding does not eliminate
the need for lightning protection for the telephone or the telephone system.
• Install a UL Listed lightning arrestor on any phone installed where the phone or phone cable is at
risk of being exposed to lightning strikes. The lightning arrestor must be installed as close to the
phone as possible to maximize the protection. It must not be installed within the enclosure supplied
with the phone. Please consult our Service Center at 800-492-1212 for additional information.
• Do not install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
• Do not touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
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General Installation Guidelines
As previously noted, the preferred system configuration is a dedicated telephone line per RED ALERT™
Telephone. This is an actual requirement when using TMA in its typical “polling” operation.
Although it is not recommended, RED ALERT™ Telephones can share a telephone line with the
understanding that if two or more telephones are put into use simultaneously, the line current could drop
sufficiently to disconnect the telephone call completely. Additional “line sharing” or “party line”
configuration issues could include sporadic phone operation, difficulties with programming, or premature
disconnection of calls. Special system features (voice mail, call waiting, etc.) could also create problems
if not disabled. Successful shared line operation will depend on the line current, the length of the cable
run, and the condition of the telephone cable.
When sharing a telephone line using TMA, the telephone must be scheduled to “call-in” instead of being
polled by TMA.
Tamper-Resistant Hardware
All of the telephones described in this manual are vandal resistant. The front panel for each telephone
covered in this manual is attached to its enclosure with security screws. A GAI-Tronics Model 233-001
Tamper-Resistant Screwdriver or Torx T-25 security head tip (sold separately) is required for installing
the telephone.
Conduit Installation Details
GAI-Tronics recommends installing telephone lines in conduit to protect against accidental damage and
vandalism. To prevent moisture from entering the enclosure, we strongly recommend the following:
• Conduit should enter the enclosure from the bottom.
• If entered from the top, the conduit must
• Sealed fittings should be installed at all cable entry points.
• Silicone sealant or equivalent should be applied around and inside all conduit entries.
be internally sealed to prevent moisture ingress.
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Please refer to the examples below for the recommended conduit installation details.
Figure 1. Bottom entry conduit recommended for
non-metallic enclosures
Figure 2. Top entry conduit installation for non-
metallic enclosures (NOT recommended)
Figure 3. Bottom entry conduit installation details
for metallic enclosures
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Figure 4. Top entry conduit installation details for
metallic enclosures (NOT recommended)
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Models 393-00x, 393AL-00x, and 394AL-00x
The mounting and wiring instructions are as follows:
1. Remove the four security screws from the front
panel and set the panel assembly aside, protecting
it from possible damage.
2. Position the enclosure on the mounting surface.
The enclosure provides four 0.28-inch mounting
holes in a 7.0 × 8.5-inch hole pattern. Secure the
enclosure to its mounting surface with four ¼inch diameter bolts of the appropriate length for
the surface.
OTE: When using the GAI-Tronics Model
N
231-001 Pole Mounting Kit, follow the mounting
instructions provided in the kit.
3. For Model 393-00x only: Create a conduit access
hole using a Greenlee-type punch that is
equivalent in size to the conduit diameter.
Bottom entry is strongly recommended. Insert a
Figure 5. Model 393-00x Emergency Phone in a
Non-Metallic Enclosure
conduit fitting in the access hole. Refer to
conduit installation details on page 10.
OTE: Use silicone sealant or equivalent around
N
and inside all conduit entries.
4. Pull the telephone line through the conduit and into the enclosure. Connect the telephone line to the
customer-supplied telephone line surge suppressor (if applicable) and modular jack (USOC RJ11 or
CA11A) provided with the unit.
OTE: The modular jack may be mounted inside the telephone. Telephone line connections directly
N
to TB1 are acceptable.
5. Allow the telephone a minimum of 35 seconds to initialize.
6. Using the “Setup” section of this manual,
• Configure the hardware as required. Refer to the “Hardware Configuration” section on page 21
for details.
• Adjust the audio levels, if necessary. Refer to Figure 23 for “Speaker Volume” and “Microphone
Sensitivity” potentiometer locations.
• Perform the initial programming. Refer to the “Programming” section on page 25.
7. Verify operation by calling to and from another telephone.
8. Complete the installation by attaching the front panel assembly to the rear enclosure using the four
security screws.
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Figure 6. Model 393AL-00x
Figure 7. Model 394AL-00x
Figure 8. Model 393-00x, 393AL-00x, and 394AL-00x Component Locations
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Models 397-00x, 396-00x, 398-00x and 392-00x
Stanchion or Flush-mount Applications
1. When mounting in a GAI-Tronics Model 234 Series Stanchion, or for flush-mount installations, the
supplied back box must be used to mount the Model 397-00x, 396-00x, 398-00x, or 392-001
Telephone. Mount the back box to the structure using appropriate hardware. Refer to Figure 13
cutout dimensions.
OTE: If mounted outdoors, the installation of a telephone line suppressor (customer-supplied) on the
N
telephone line is recommended.
Figure 9. Model 397-00x
Figure 11. Model 396-00x
Figure 10. Model 398-00x
Figure 12. Model 392-001
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