GAI-Tronics 297-103RT4 User Manual

Pub. 42004-379A

GAI-TRONICS® CORPORATION

A HUBBELL COMPANY

Retrofit S.M.A.R.T. Externally Powered

Emergency Phones

TABLE OF C ONTENTS

Getting Started ........................................................................................................................... 1

Product Overview..............................................................................................................................1

Standard Operation...........................................................................................................................3

Placing an Emergency Call from a S.M.A.R.T. Phone (All Models)................................................................3

Placing a Non-Emergency Call (Models 298-103RT4/RT6 and 298-103CB6 Only)........................................3

Receiving a Call.............................................................................................................................................3

Disconnecting Calls.......................................................................................................................................3

Installation................................................................................................................................. 4

Safety Guidelines...............................................................................................................................4

General Installation Guidelines.........................................................................................................4

Tamper-Resistant Hardware........................................................................................................................... 4

Conduit Installation Details............................................................................................................................ 4

Installation Procedure.......................................................................................................................5

Setup ..........................................................................................................................................8

Hardware Configuration...................................................................................................................8

Auto-answer Co nfiguration............................................................................................................................ 8

Polarity Configuration.................................................................................................................................... 8

Audio Level Adjustment.................................................................................................................. 10

Auxiliary Output .............................................................................................................................10

Programming...................................................................................................................................11

Enter the Programming Mode.......................................................................................................................11

Basic Programming Commands.................................................................................................................... 12

Maintenance.............................................................................................................................14

Specifications................................................................................................................. ..........15

Replacement Parts.................................................................................................................... 16

Confidentiality Notice...............................................................................................................16

GAI-Tronics Corporation P.O. Box 1060, Readi ng, PA 19607-1060 USA

610-777-1374  800-492-1212  Fax: [phone]

ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS

V

PUB. 42004-379A

Retrofit S.M.A.R.T. Externally Powered

Emergency Phones

Getting Started

Product Overview

Thank you for your purchase of a GAI-Tronics S.M.A.R.T. externally powered emergency telephone. In
addition to providing standard emergency telephone operation, GAI-Tronics Self-Monitoring and
Reporting Telephones (S.M.A.R.T.) incorporate leading-edge technology to provide optimum
performance and flexibility. For example, when interfaced to our Telephone Management Application
(TMA) the health of each telephone is monitored and reported. For complete details, please refer to the
on-line help included with TMA.

This manual applies to the following GAI-Tronics S.M.A.R.T. externally powered Emergency
Telephones designed as retrofit models for mounting in existing RT and CB-type proprietary enclosures:

Model Description

297-103RT4 Flush-panel Emergency Phone – This phone has a heavy-gauge brushed stainless steel

front panel that inc ludes an emergency pu sh button. It provides th e functionality of a
standard GAI-Tronics Model 297-103 Emergency Phone, but is designed to be mounted
into an existing proprieta ry RT-type enc losure using four mounti ng screws .

297-103RT6 Provides the same functionality as abov e, but is designe d to be mounted into an existing

proprietary RT-type enclosure using six mounting screws.

297-103CB6 Provides the same functionality as abov e, but is designe d to be mounted into an existing

propriet ary CB-t ype enclos ure usin g six mounting sc rews.

298-103RT4 Flush-panel Emergency Phone with Keypad – This phone has a heavy-gauge brushed

stainless steel front panel equipped with a 12-button keypad, an emergency push button,
and a call (off-hook) button. It provides the functionality of a standard GAI-Tronics
Model 298-103 Emergency Phone, but is designed to be mounted into an existing
propriet ary RT-type en closure using four mounting scre ws.

298-103RT6 Provides the same functionality as abov e, but is designe d to be mounted into an existing

propriet ary RT- type enclosures usin g six mounting sc rews.

298-103CB6 Provides the same functionality as abov e, but is designe d to be mounted into an existing

propriet ary CB-t ype enclos ures using six mounting scre ws.

All of the above S.M.A.R.T. emergency telephones comply with the Americans with Disabilities Act
(ADA). Each phone includes a Braille tag for vision-impaired individuals to identify the functions of the
telephone and a visual indication for hearing-impaired individuals indicating that an emergency call has
been answer ed.

ALL RECEIVED WHEN LIT LED is th e v isual call receiv e d indicator. When a c all is in itiat e d by

The C
pressing the emergency push button, the LED will initially flash. When the telephone is answered and
audio is detected, the LED will light steady. The LED remains on steady until the call is disconnected.

GAI-Tronics Corporation P.O. Box 1060, Readi ng, PA 19607-1060 USA

610-777-1374  800-492-1212  Fax: [phone]

ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS

V

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ETROFIT EXTERNALLY POWERED S.M.A.R.T. EMERGENCY PHONES Pub. 42004-379A

The GAI-Tronics S.M.A.R.T. telephone product line offers a wide variety of configurable options making
the phones suitable for a diverse range of applications. Most configurable options can be changed from
another telephone. However, access to all configurable options is only available through TMA. The
following are examples of configurable options:

• Pre-programmed auto-dial telephone numbers

• Call terminati on method (a utomatic or manua l)

• Maximum call duration

• Ans w erin g options

• Auxiliary input configuration

These functi o ns are initially progra mme d during ma nufactu ring an d testing. After installa tion, they c an
be pr ogra mme d remotel y via DTMF data ca lls, either manually or through TMA. Set the e m ergency
auto-dial phone numbers in accordance with your security plan. For most applications, the other function
settings will not need to be changed from their factory defaults. For details regarding configurable
options and the factory defau lts, please refer to t h e p rog ramming section of th is manu al and the on-li ne
help available with TM A.

The emergency push button can be programmed to call three unique telephone numbers. The unique
telephone numbers include a primary telephone number and two backup, or roll over, numbers. In the
event an emergency call cannot connect to the primary telephone number (i.e., a busy signal or no
answer), the emergency phone will automatically dial the first backup, or roll over, number. Again, in the
event an emergency call cannot connect to first backup telephone number, the emergency phone will
automatically dial the second backup, or roll over, number. This sequence will continue either until the
emergenc y c all is answered or the progr ammed numb er of ret ries is rea c h e d.

All of the above S.M.A.R.T. telephones are powered by the included 12 V dc output-regulated power
supply and can be connected to any of the following:

• Central Office (CO) line to the Public Switched Telephone Network (PSTN)

• 24 V dc or 48 V dc analog station port of Private Branch Exchange (PBX), Private Automatic

Branch Exchange (PABX) or KSU.

Connection may not be made to pay phone extensions or shared service (party) lines.

OTE: Each telephone req ui res a dedicated po wer supply. Multiple telep hones cannot be

N
connected to a si ng le power supp ly. The power supply must p ro v i de g a lvanic isol at ion between its
input a nd it s 12 V dc o utput. For dc - t o -dc app licat ions, g alvanic is olation is requir e d. Galv anic
isolation (separation) is achieved by using a transformer or opto-coupler.

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Standard Operation

There are two types of telephones described in this manual. The first includes a single emergency push
button and the second includes an emergency push button, a call push button, and telephone keypad. The
operation of both is listed below.

Placing an Emergency Call from a S .M.A.R.T. P hone (All Models)

To place an emergency call:

1. Press the E

MERGENCY push button to place an immediate call to a preprogrammed emergency

number, typically a security office or 911.

2. As the factory default, the C

ALL RECEIVED WHEN LIT LED will light steady when the phone detects

sound (i.e., “Hello, Security….”).

3. As an alternate operation, the emergency phone can be configured to require operator action to light

ALL RECEIVED WHEN LIT LED. If this mode is configured, the operator lifts the handset, and

the C
presses # (or *) to acknowledge the call and then the C

ALL RECEIVED WHEN LIT LED will light

steady.

Placing a Non-Em ergency Call (Model s 298-10 3RT4/RT6 and 298-10 3CB6 Only)

To p lace a non-emer gency c all :

1. Press the C

ALL push button.

2. Wait for dial tone.

3. Use the keypad to dia l the desi re d n umber.

4. At the end of the conversation, press the CALL push button again to put the phone on-hook.

Receiving a Cal l

When a S.M.A.R.T. emergency telephone is called, the phone automatically goes off-hook and a
conversation can take place.

Disconnec ting Calls

There are several methods included in the S.M.A.R.T. emergency telephones to disconnect calls. There
are both manual and automatic disconnect methods. The disconnect methods include the following:

• Remot ely disco nne ct an emergen cy call, oper at o r enters ei th er t he # # or *99 cont rol c omman d.

• Manually disconnect an emergency call, press the EMERGENCY button after 15 seconds (can be

disabled).

• Manually disconnect a non-emergency call, press the C

ALL button a second time.

• Automatically disconnect;

- All calls, loop curre nt drop disc onnec t.

- All calls, maximum call duration timeout (configurable from 1 minute to 4 ½ hours)

- Emergency and incoming calls, call progress tones (dial tone, busy signal, fast busy (or reorder)

tone)

For f actory defaults and a vailable op tions, please refer to t h e Progra mming sec tion of th is manu al.

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Installation

ATTENTION

Installation should be performed by qualified personnel and only in

accordance with the National Elec trical Code or applicable loc al cod es.

Safety Guidelines

When installing any GAI-Tronics telephone equipment, please adhere to the following guidelines to
ensure the safety of all personnel:

• Do not install telephone wiring during a lightning storm.

• All telephone models must be properly connected to earth ground to protect personnel and to minimize

the effects of any electrostatic discharge (e.g., lightning). The telephones each include a ground
terminal. Please note proper grounding does not eliminate the need for lightning protection for the
telephone or the telephone system.

• An additional UL Listed lightning arrestor may be installed on any phone or phone cable that is

exposed t o a hig h er risk of li ghtning st rikes . The l ightning arr es tor must be i nsta lled as close to the
phone as possible to maximize the protection. It must not be installed within the enclosure supplied
with the phone. Please consult our Service Center at 800-492-1212 for further information.

• Do not install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

• Do not touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

• If an ac source is available within five feet of the telephone, the included power supply can be used.

The ac source and power supply must be mounted in a dry location, such as a GAI-Tronics stanchion.

• If the ac source is located more than five feet from the telephone, either extend the wiring of the

included power supply, or provide a UL LISTED “Class 2” 12 volt dc regulated power supply.
Additionally, if the ac source is not located within the same structure or building, lightning/surge
protection is required.

General Installation Guidelines

GAI-Tronics S.M.A.R.T. phones are designed to operate on telephone lines as detailed in the Product
Overview section of this manual. The telephones are designed to operate with one telephone per line. If
telephones are operated in parallel or “party line configuration” you may experience sporadic phone
operation, difficulties with programming, or premature disconnection of calls. Additionally, if special
features, e.g. voice mail, call waiting, etc, are not disabled, the phone may not function.

Tamper-Resistant Hardware

All of the telephones described in this manual are vandal resistant. The front panel for each telephone
covered in this manual is attached to its enclosure with tamper-resistant screws. To ease installation,
every RT Series and CB Series telephone is shipped with a tamper-resistant screwdriver bit.

Conduit In stallation D etails

GAI-Tronics recommends installing telephone lines in conduit to protect against accidental damage and
vandalism. To prevent moisture from entering the enclosure, we strongly recommend the following:

• Conduit should enter the enclosure from the bottom.

• Sealed fittings should be installed at all cable entry points.

• Silicone sealant or equivalent should be applied around and inside all conduit entries.

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Installation Procedure

1. When mounting in a GAI-Tronics Model 234 Series Stanchion or for

flush-mount installations, the supplied back box must be used to
mount the telephone. Mount the back box to the structure using the
appropriate hardware. Refer to the figures below for cutout
dimensions.

2. If mounted outdoors, the installation of a telephone line suppressor

(customer-supplied) on the telephone line is recommended.

3. Remove the tapered plug from the top or bottom cable entry hole in

the back box, and pull the telephone line and power supply cord
through.

4. Connect the power supply 4-pin connector to the P17 header jack on

the PCBA.

5. Connect the telephone’s modular plug to a USOC RJ11 or CA11A

(Canada) modular connector or (if applicable) the telephone line
suppressor. Refer to Figure 8 for the component locations.
Telephone line connections directly to TB1 are acceptable.

6. If configuration changes are necessary, remove the back box, and

usin g the S et up se c tion of this manual,

• Make hardware configuration changes. Se e the Ha rdware

Configuration section on page 8 for details.

Figure 1. Typical Side View

of Telephone Assembly

• Adjust the audio levels if necessary. See the Audio Level

Adjustment section on page 10 for details.

• Perform the initial programming. See the Programming section on page 11.

7. Verify operation by calling to and from another phone.

8. Complete the installation by attaching the front panel assembly to the rear enclosure using the tamper-

resistant screws.

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