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Pub. 42004-377C
GAI-TRONICS® CORPORATION
A HUBBELL COMPANY
Model 293-103, 297-103, 298-103,
293-103AL, and 294-103AL S.M.A.R.T.
Externally Powered Emergency Phones
TABLE OF C ONTENTS
Getting Started ................................................................................................................................1
Product Overview ...................................................................................................................................1
Standard Operation................................................................................................................................ 3
Placing an Emergency Call from a S.M.A.R.T. Phone (All Models) ...................................................................3
Placing a Non-Emergency Call (Models 294-103AL and 298-103 Only)............................................................3
Receiving a Call....................................................................................................................................................3
Disconnecting Calls..............................................................................................................................................3
Installation ......................................................................................................................................4
Safety Guidelines..................................................................................................................................... 4
General Installation Guidelines............................................................................................................. 4
Tamper-Resistant Hardware .................................................................................................................................4
Conduit Installation Details ..................................................................................................................................4
Models 293-103, 293-103AL, and 294-103AL....................................................................................... 5
Models 297-103 and 298-103.................................................................................................................. 7
Setup................................................................................................................................................9
Hardware Configuration........................................................................................................................9
Auto-answer Configuration ..................................................................................................................................9
Polarity Configuration ..........................................................................................................................................9
Audio Level Adjustment.......................................................................................................................10
Auxiliary Output...................................................................................................................................11
Programming.........................................................................................................................................12
Enter the Programming Mode............................................................................................................................. 12
Basic Programming Commands .........................................................................................................................13
Maintenance..................................................................................................................................15
Specifications ................................................................................................................................16
Confidentiality Notice...................................................................................................................18
GAI-Tronics Corporation P.O. Box 1060, Reading, PA 19607-1060 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
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PUB. 42004-377C
Model 293-103, 297-103, 298-103, 293-103AL,
and 294-103AL Externally Powered S.M.A.R.T.
Emergency Phones
Getting Started
Product Overview
Thank you for your purchase of a GAI-Tronics S.M.A.R.T., ADA-compliant, emergency telephone. In
addition to providing standard emergency telephone operation, GAI-Tronics Self-Monitoring and
Reporting Telephones (S.M.A.R.T.) incorporate leading-edge technology to provide optimum
performance and flexibility. For example, when used with the GAI-Tronics Telephone Management
Application (TMA) the health of each telephone is monitored and reported. For complete details, please
refer to the on-line help included with TMA.
The following S.M.A.R.T. emergency telephone models are described in this manual:
Model Description
293-103
293-103AL
294-103AL
297-103
298-103
All of the S.M.A.R.T. emergency telephones listed above comply with the Americans with Disabilities
Act (ADA). Each phone includes a Braille tag for vision-impaired individuals to identify the functions of
the telephone and a visual indication for hearing-impaired individuals indicating that an emergency call
has been answered.
The C
ALL RECEIVED WHEN LIT LED is the visual call received indicator. When a call is initiated by
pressing the emergency push button, the LED will initially flash. When the telephone is answered and
audio is detected, the LED will light steadily. The LED remains lit until the call is disconnected.
Surface-mount, glass-reinforced polyester enclosure including an emergency push button,
Braille tag, and visual call received indicator.
Surface-mount, aluminum enclosure including an emergency push button, Braille tag, and
visual call received indicator.
Surface-mount, aluminum enclosure including an emergency push button, call push button,
standard telephone keypad, Braille tag, and visual call received indicator.
Flush-mount, stainless steel front panel including an emergency push button, Braille tag,
and visual call received indicator.
Flush-mount, stainless steel front panel including an emergency push button, call push
button, standard telephone keypad, Braille tag, and visual call received indicator.
The GAI-Tronics S.M.A.R.T. Phone product line provides the flexibility to address a diverse range of
applications. A wide variety of functions can be achieved by altering the configuration data stored in the
phone’s non-volatile memory. These configuration options include:
• Pre-programmed auto-dial telephone numbers
• Maximum call duration
• Answering options
GAI-Tronics Corporation P.O. Box 1060, Reading, PA 19607-1060 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
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These functions are initially programmed during manufacturing and testing. After installation, they can
be programmed remotely via DTMF data calls, either manually or through TMA. Set the emergency
auto-dial phone numbers in accordance with your security plan. For most applications, the other function
settings will not need to be changed from their factory defaults. For details regarding configurable
options and the factory defaults, please refer to the programming section of this manual and the on-line
help available with TMA.
The emergency push button can be programmed to call three unique telephone numbers. The unique
telephone numbers include a primary telephone number and two backup, or roll over, numbers. In the
event an emergency call cannot connect to the primary telephone number (i.e., a busy signal or no
answer), the emergency phone will automatically dial the first backup, or roll over, number. Again, in the
event an emergency call cannot connect to first backup telephone number, the emergency phone will
automatically dial the second backup, or roll over, number. This sequence will continue either until the
emergency call is answered or the programmed number of retries is reached.
Each of the above S.M.A.R.T. Emergency Phones require a “Class 2” 12 V dc regulated power supply
(included) and can be connected to any of the following:
• Central Office (CO) line to the Public Switched Telephone Network (PSTN)
• 24 V dc or 48 V dc analog station port of Private Branch Exchange (PBX), Private Automatic
Branch Exchange (PABX) or KSU.
Connection may not be made to pay phone extensions or shared service (party) lines.
N
OTE: Each telephone requires a dedicated power supply. Multiple telephones cannot be
connected to a single power supply. The power supply must provide galvanic isolation between its
input and its 12 V dc output. For dc-to-dc applications, galvanic isolation is required. Galvanic
isolation (separation) is achieved by using a transformer or opto-coupler.
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Standard Operation
There are two types of telephones described in this manual. The first includes a single emergency push
button and the second includes an emergency push button, a call push button, and telephone keypad. The
operation of both is listed below.
Placing an Emergency Call from a S.M.A.R.T. Phone (All Models)
To place an emergency call:
1. Press the E
MERGENCY push button to place an immediate call to a preprogrammed emergency
number, typically a security office or 911.
2. As the factory default, the C
ALL RECEIVED WHEN LIT LED will light steady when the phone detects
sound (i.e., “Hello, Security…”).
3. As an alternate operation, the emergency phone can be configured* to require operator action to light
the C
ALL RECEIVED WHEN LIT LED. If this mode is configured, the operator lifts the handset, and
presses # (or *) to acknowledge the call and then the C
ALL RECEIVED WHEN LIT LED will light
steady.
Placing a Non-Emergency Call (Models 294-103AL and 298-103 Only)
To place a non-emergency call:
1. Press the C
ALL push button.
2. Wait for dial tone.
3. Use the keypad to dial the desired number.
4. At the end of the conversation, press the C
Receiving a Call
ALL push button again to put the phone on-hook.
When a S.M.A.R.T. emergency telephone is called, the phone automatically goes off-hook and a
conversation can take place.
Disconnecting Calls
There are both manual and automatic methods included in the S.M.A.R.T. emergency telephones to
disconnect calls. The disconnect methods include the following:
• To remotely disconnect of an emergency call, operator enters either the # # or *99 control command.
• To manually disconnect an emergency call, press the E
MERGENCY button after 15 seconds (can be
disabled)*.
• To manually disconnect a non-emergency call, press the C
ALL button a second time.
• To automatically disconnect;
- All calls, loop current drop disconnect.
- All calls, maximum call duration timeout (configurable from 1 minute to 4 ½ hours)
- Emergency and incoming calls, call progress tones (dial tone, busy signal, fast busy (or reorder)
tone)
For factory defaults and available options, please refer to the Programming section of this manual.
*Contact the Service Center for details at 800-492-1212.
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Installation
PUB. 42004-377C
ATTENTION
Installation should be performed by qualified personnel and only in
accordance with the National Electrical Code or applicable local codes.
Safety Guidelines
When installing any GAI-Tronics telephone equipment, please adhere to the following guidelines to
ensure the safety of all personnel:
• Do not install telephone wiring during a lightning storm.
• All telephone models must be properly connected to earth ground to protect personnel and to minimize
the effects of any electrostatic discharge (e.g., lightning). The Model 293-103AL, 294-103AL, 297103, and 298-103 Telephones each include a ground terminal. Please note proper grounding does not
eliminate the need for lightning protection for the telephone or the telephone system.
• An additional UL Listed lightning arrestor may be installed on any phone or phone cable that is
exposed to a higher risk of lightning strikes. The lightning arrestor must be installed as close to the
phone as possible to maximize the protection. It must not be installed within the enclosure supplied
with the phone. Please consult our Service Center at 800-492-1212 for further information.
• Do not install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
• Do not touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
• If an ac source is available within five feet of the telephone, the included power supply can be used.
The ac source and power supply must be mounted in a dry location, such as a GAI-Tronics stanchion.
• If the ac source is located more than five feet from the telephone, either extend the wiring of the
included power supply, or provide a UL LISTED “Class 2” 12 volt dc regulated power supply.
Additionally, if the ac source is not located within the same structure or building, lightning/surge
protection is required.
General Installation Guidelines
GAI-Tronics S.M.A.R.T. phones are designed to operate on telephone lines as detailed in the Product
Overview section of this manual. The telephones are designed to operate with one telephone per line. If
telephones are operated in parallel or “party line configuration” you may experience sporadic phone
operation, difficulties with programming, or premature disconnection of calls. Additionally, if special
features, e.g. voice mail, call waiting, etc, are not disabled, the phone may not function.
Tamper-Resistant Hardware
All of the telephones described in this manual are vandal resistant. The front panel for each telephone in
this manual is attached to its enclosure with tamper-resistant screws. A GAI-Tronics Model 233-001
Tamper-Resistant Screwdriver (sold separately) is recommended for installing the tamper-resistant screws.
Conduit Installation Details
GAI-Tronics recommends installing telephone lines in conduit to protect against accidental damage and
vandalism. To prevent moisture from entering the enclosure, we strongly recommend the following:
• Conduit should enter the enclosure from the bottom.
• Sealed fittings should be installed at all cable entry points.
• Silicone sealant or equivalent should be applied around and inside all conduit entries.
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Models 293-103, 293-103AL, and 294-103AL
The mounting and wiring instructions for Models 293-103, 293-103AL and 294-103AL are as follows:
1. Remove the front panel of the telephone by
removing the four tamper-resistant screws.
2. Remove the front panel of the enclosure.
Carefully place the front panel assembly in a safe
location while installing the back box.
3. Position the enclosure on the mounting surface.
The enclosure provides four 0.28-inch mounting
holes. Secure it with the four ¼-inch diameter
bolts of the appropriate length for the mounting
surface.
4. For Model 293-103 only, create an access hole
using a Greenlee-type punch that is equivalent in
size to the conduit diameter. Bottom entry is
strongly recommended. Insert a conduit fitting
in the access hole. Refer to conduit installation
details on page 4.
N
OTE: Use silicone sealant or equivalent around and inside all conduit entries.
Figure 1. Model 293-103 and Model 293-103AL
5. Pull the telephone line and power supply cord
through the conduit. Connect the power supply 4pin connector to the P17 header jack on the
PCBA.
6. Connect the telephone line directly to TB1 (Tip
and Ring terminals) or install a modular jack in
the back of the enclosure and connect the preinstalled modular plug to the jack.
7. Using the Setup section of this manual:
• Make hardware configuration changes.
• Adjust the audio levels if necessary.
• Perform the initial programming.
8. Verify the phone is operating properly by calling
to and from another phone.
9. Complete the installation by attaching the front
Figure 2. Model 294-103AL
panel assembly to the rear enclosure using the
four tamper-resistant screws.
N
OTE: When using the GAI-Tronics Model 231-001 Pole Mounting Kit, follow the mounting
instructions provided in the kit.
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Figure 3. Model 293-103, 293-103AL, and 294-103AL Component Locations
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Models 297-103 and 298-103
PUB. 42004-377C
Figure 4. Model 297-103
Figure 5. Model 298-103
1. When mounting in a GAI-Tronics Model 234 Series Stanchion or for flush-mount installations, the
supplied back box must be used to mount the Model 297-103 or 298-103 Telephone. Mount the back
box to the structure using the appropriate hardware. Refer to Figure 6 for cutout dimensions.
2. If mounted outdoors, the installation of a telephone line suppressor (customer-supplied) on the
telephone line is recommended.
3. Remove the tapered plug from the top or bottom cable entry hole in the back box, and pull the
telephone line and power supply cord through.
4. Connect the power supply 4-pin connector to the P17 header jack on the PCBA.
5. Connect the telephone’s modular plug to a USOC RJ11 or CA11A (Canada) modular connector or (if
applicable) the telephone line suppressor. Refer to Figure 7 for the Model 297-103 and 298-103
component locations. Telephone line connections directly to TB1 are acceptable.
6. Using the Setup section of this manual:
• Make hardware configuration changes. See the Hardware configuration section on page 9 for
details.
• Adjust the audio levels if necessary. See the Audio Level Adjustment section on page 10 for
details.
• Perform the initial programming. See the Programming section on page 12.
7. Verify operation by calling to and from another phone.
8. Complete the installation by attaching the front panel assembly to the rear enclosure using the six
tamper-resistant screws.
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For mounting the Model 297-103 and 298-103 S.M.A.R.T. Emergency Telephones in GAI-Tronics
Model 236 Series Surface-Mount Enclosure and Model 234/234WM stanchions, please refer to the
installation bulletin included with the enclosure or stanchion. The installation bulletins are also available
at www.gai-tronics.com.
Figure 6. Model 297-103 and 298-103 Mounting Details
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Setup
Hardware Configuration
The hardware configuration options are explained in detail in the following sections, and the necessary
jumper settings are identified to enable or disable each option. We recommend reading each section,
recording the selected options, making the necessary changes, and creating a record of your settings. See
Figure 7 on page 10 for the jumper locations.
Auto-answer Configuration
Factory Setting: Auto-answer feature enabled
The Auto-answer feature enables or disables the automatic answering of an incoming call, which allows
TMA to monitor the health of this phone via polling. When the Auto-answer feature is enabled, the
phone automatically answers the call and attempts to communicate with TMA. If the caller is not TMA,
then the phone connects in a normal 2-way voice call. At the start of this voice call, the phone alerts the
caller and the called party with two sets of three beep tones.
Enable: Insert the J14 jumper on pins 2 and 3.
Disable: Insert the J14 jumper on pins 1 and 2 (Do not use this setting except under the direction of
GAI-Tronics personnel.)
OTE: The Auto-answer feature must be enabled during remote programming, and to allow the
N
GAI-Tronics Telephone Management Application PC to contact the phone.
Polarity Configuration
Factory Setting: Non-polarity sensitive
This telephone can be configured to be polarity or non-polarity sensitive. With the non-polarized setting,
the telephone operates regardless of tip and ring polarity. With the polarized setting, the telephone only
operates with the telephone line’s positive terminal connected to the tip. Use the Polarity Sensitive
setting to allow a line voltage reversal disconnect signal to disconnect the call.
Non-polarity Sensitive: Insert the J6 jumper on pins 2 and 3.
Polarity Sensitive: Insert the J6 jumper on pins 1 and 2.
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Figure 7. Emergency Phone PCBA
Audio Level Adjustment
The speaker volume and microphone sensitivity are factory set to nominal levels that are acceptable for
most installations. However, some installations may require adjustments for the speaker and microphone.
Both the speaker and microphone adjustments are made using potentiometers on the emergency phone
PCBA. R106 is the speaker volume adjustment, and R88 is the microphone sensitivity adjustment. Refer
to Figure 7 for the potentiometer locations.
Special care must be given to adjusting the speaker volume and microphone level. If one or both of the
levels are set too high, acoustic feedback (howling) can occur. If acoustic feedback occurs, we
recommend returning both potentiometers to the nominal factory settings and beginning the adjustment
again from this point.
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Additionally, the acoustical characteristics of the emergency phones are different both when the front
panel is removed from the enclosure and when the front panel is tightly mounted in the enclosure. After
making any volume adjustments, we recommend mounting the front panel to the enclosure and again
testing the phone.
Auxiliary Output
Each telephone includes one isolated solid state output capable of switching a maximum of 48 V dc, 125
mA or 28 V
the auxiliary output. Refer to Figure 7 for the location of TB2.
The auxiliary output allows peripheral equipment, such as beacons, video cameras, and alarm generators,
to be activated when the E
duration of the emergency call.
In many applications, the auxiliary output is used to operate a GAI-Tronics Model 530FB/531A Beacon
(sold separately). For connection details, please refer to the Model 530FB/531A installation bulletin
included with the beacon. Information is also available at www.gai-tronics.com.
RMS
ac, 80
mA. TB2 (OUT1) on the emergency phone PCBA provides the connections for
RMS
MERGENCY push button is pressed. The relay remains energized for the
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Programming
All S.M.A.R.T. Phone models are programmable. The phone settings are initially programmed during
manufacturing and testing. Factory default settings can be found in Table R-1. The following section
provides instructions for programming basic features needed to initially set up the phone from another
touch-tone phone.
We recommend using a handset phone exclusively when programming the S.M.A.R.T. phone remotely.
If a speakerphone is used for programming, the background noise can lead to incorrect settings. Do not
use a cell phone.
TMA is required to access many of the programmable features of the emergency telephones. For
programming using TMA, refer to the on-line help provided with the software, or contact the GAITronics Field Service Department.
Enter the Programming Mode
Read the entire programming section and carefully plan your programming before beginning the process.
For each setting that will be changed, we recommend writing down the key sequence from the Command
column of Table R-1, Basic Programming Commands. Having the programming information written
down allows you to enter the key sequence at a steady pace. This is important because the programming
sequence times out if there is a pause of more than 5 seconds during the programming sequence.
Complete the following steps to enter the programming sequence from a remote DTMF telephone:
1. Call the telephone to be programmed. (Do not use a cellular phone.)
2. Listen for a confirmation tone during ringing, which signals that the telephone has answered.
3. Press
*** to enter the programming mode.
4. Wait two seconds.
5. Enter **0000 (0000 is the factory default maintenance PIN #.)
6. Enter *20. If the phone has successfully entered into the maintenance mode, the phone will respond
with six DTMF digits. If access to the maintenance mode is denied, the phone will respond with two
DTMF digits. If access is denied, repeat steps 5 and 6 to again request access.
7. Complete the desired programming. Refer to the Basic Programming Commands section for options.
8. Listen for a confirmation tone at the end of each programming sequence, which indicates the
programming change was accepted.
9. When finished programming, press *99 to exit the programming mode.
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Basic Programming Commands
XTERNALLY POWERED ADA-COMPLIANT EMERGENCY PHONES PAGE 13 of 18
The following programming commands can be entered from any touch-tone telephone. Acceptance of
data transfer commands is indicated via a return code transmitted as an audible DTMF tone.
Auto-dial Memory
When the EMERGENCY button is pressed, the S.M.A.R.T. Phone dials a pre-programmed telephone
number (the primary number). If the call cannot connect (line busy, no answer), the phone will redial
using the first backup (roll-over) number. If again the call cannot connect, the phone will redial using the
second backup (roll-over) number. This sequence will continue until either the emergency call is
answered, or three call attempts are made. This factory setting of three call attempts can be changed
through TMA with the Number of Call-In Retries setting.
Use the *1 command to program these three auto-dial numbers. The three auto-dial telephone numbers
are labeled as 11 (primary), 12 (first roll-over), and 13 (second roll-over). You can program these for
three different numbers, or set them to the same telephone number. Each auto-dial memory storage
location accommodates up to 24 characters.
To enter the auto-dial number into memory storage, or to change the number in storage, enter
*11<N><
CHAR>#
*1
1<N>
<CHAR>
Data transfer command
Auto-dial memory location (N = 1, 2, or 3)
Telephone number to be stored in memory location (up to 24). Valid entries are
0-9 and the following 2-digit codes: *1 provides a 0.6-second pause in the
dialing sequence, *2 provides a DTMF #, and ** provides a DTMF *.
#
End-of-string indicator
The command *1115551212#, for example, sets the primary number to 555-1212.
After each auto-dial memory storage location is successfully programmed, the phone returns a systemgenerated DTMF check-digit.
If the phone is installed on a ring down telephone line, clear the first auto-dial memory using the
command *111#.
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Call Timeout
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The call timeout feature is used to limit the maximum duration of a call. The call timeout can be any
duration between one minute and 4 ½ hours. The duration is set in ½ second increments and the valid
range is from 120 to 32,400. To determine the value associated with a specific time duration, see the
example below.
*37
<120~32400>
#
Data transfer command
Call duration (120 to 32400 ½ seconds) – See example below.
End of string indicator
Example:
To determine what to enter for the call timeout duration, multiply the desired time limit, in minutes, by
120. For example, to determine the call duration entry for a call timeout of five (5) minutes, do the
following:
5 minutes × 120 = 600
To enter a call timeout duration of five (5) minutes, enter the character string *37600#.
When the call timeout duration has been successfully entered, the phone returns a system-generated
DTMF check-digit.
Table R-1. Basic Programming Commands
Command: Factory
Default:
*1NN <CHARAC>#
N/A Write Memory NN (11-13) with characters (up to 24)
Description:
*37<120~32400>#
*821
*921
*99
840
Write Call Timeout (120-32400 × ½ sec).
Factory default is 840, or 7 minutes.
N/A Turn on the relay output (OUT1)
N/A Turn off the relay output (OUT1)
N/A End programming call. The S.M.A.R.T. phone hangs up.
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Maintenance
TMA users can schedule auto-dial maintenance calls to alert maintenance personnel of any unusual sensor
or fault conditions that exist. S.M.A.R.T. Phones can also be programmed to generate an auto-dial
maintenance call when certain sensor events are discovered. Access to the S.M.A.R.T. Phone’s
maintenance mode is restricted through the use of the maintenance access PIN. The maintenance access
PIN should be distributed only to trained maintenance personnel.
If your S.M.A.R.T. Phone requires service, contact your GAI-Tronics Regional Service Center for a
return authorization number (RA#). Equipment should be shipped prepaid to GAI-Tronics with a return
authorization number and a purchase order number. If the equipment is under warranty, repairs will be
made without charge. Please include a written explanation of all defects to assist our technicians in their
troubleshooting efforts.
Call 800-492-1212 inside the USA or 610-777-1374 outside the USA for help identifying the Regional
Service Center closest to you.
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Specifications
TMA compatibility profile type........................................................................GTC S.M.A.R.T. Hands-free
Auto-dial digit limit ......................................................................................................................... 24 digits
Electrical
Audio output ..................................................... Voice - 90 dB SPL @ 1 meter independent of loop current
1 kHz tone - 90 dB SPL @ 1 meter independent of loop current
Input.................................................................................................................................... 12 V dc, 200 mA
Phone line requirements........................................................................... Loop start, central office (CO), or
Analog station port (PBX, PABX, or KSU)
Minimum loop current....................................................................................... 24 mA with external power
40 mA without external power
Auxiliary output (Isolated solid state switch) ................................................................. 48 V dc @ 125 mA
28 V
Signaling..........................................................................................................................DTMF 100 ms tone
Memory......................................................................................................................Non-volatile EEPROM
Mechanical
Operating temperature range................................................................................................ -20º C to +60º C
Relative humidity.....................................................................................................to 95%, no condensation
PCBA (printed circuit board assembly)..............................................................................Conformal coated
ac @ 80 mA
RMS
RMS
Model 293-103
Enclosure construction......................Valox (high impact, glass-reinforced polyester) painted safety yellow
Dimensions ............................................................. 9.5 H × 8 W × 4 D inches (241.3 × 203.2 × 101.6 mm)
Weight................................................................................................................................................. 4.0 lbs.
Model 293-103AL and 294-103AL
Enclosure construction.........................................................................Cast aluminum painted safety yellow
(Model 294-103AL only) Dial pad.............................................................................Chrome-plated zinc
Dimensions ............................................................. 9.5 H × 8 W × 4 D inches (241.3 × 203.2 × 101.6 mm)
Weight
Model 293-103AL........................................................................................................................ 7.8 lbs.
Model 294-103AL........................................................................................................................ 8.5 lbs.
Model 297-103 and 298-103
Construction
Panel.................................................................................................... 14-gauge, brushed stainless steel
Back box....................................................... 16-gauge cold-rolled steel with black polyurethane finish
(Model 298-103 only) Dial pad.................................................................................Chrome-plated zinc
Dimensions
Panel.................................................................................... 12.0 H × 10.0 W inches (304.8 × 254 mm)
Back box (depth from mounting surface)............................................................ 2.38 inches (60.5 mm)
Panel Cutout................................................................. 10.1 H × 8.43 W inches (255.57 × 214.12 mm)
Weight
Model 297-103............................................................................................................................. 6.5 lbs.
Model 298-103............................................................................................................................. 7.2 lbs.
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PUB. 42004-377C
S.M.A.R.T. E
Approvals
XTERNALLY POWERED ADA-COMPLIANT EMERGENCY PHONES PAGE 17 of 18
Safety of Information Technology Equipment ......................................................................UL/CSA 60950
Enclosures for Electrical Equipment.....................................................................................UL 50, Type 3R
47 CFR Part 68
Certification Number .......................................................................................US: ADGTE03B294AL103X
Ringer Equivalence Number...................................................................................................AC-REN: 0.3B
Network connection (USOC)............................................................................................................... RJ11C
IC Information (Canada)
IC Certification Number .................................................................................................882B-AUXSMART
Ringer Equivalence Number...................................................................................................................0.2A
Connection Method.............................................................................................................................CA11A
Replacement Parts
Part No. Description
233-001 Model 233-001 Tamper-Resistant
Screwdriver
12562-106 PCBA Replacement
(S.M.A.R.T. Hands-free)
51035-005 PCBA, Keypad
28299-007 Tamperproof Screws (flush-mount models)
28229-004 1-1/8 inch Tamperproof Screws
12520-006 Push Button Replacement Kit
(1.5-inch, Red)
12520-007 Push Button Replacement Kit
1.0-inch, Black
40419-005 Plug-in Power Supply
13507-005 Microphone Replacement Kit
12522-003 Speaker Replacement Kit
293
-103
293AL
-103
294AL
-103
297
-103
298
-103
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PUB. 42004-377C
S.M.A.R.T. E
User Instructions (USA)
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On this
equipment is a label that contains, among other information, a product identifier in the format
US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
User Instructions (Canada) CP-01, Issue 8, Part I: Section 14.1
NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment
meets certain telecommunications network protective, operational and safety requirements as prescribed in the
appropriate Terminal Equipment Technical Requirements document (s). The Department does not guarantee the
equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is
permissible to be connected to the facilities of the local telecommunications company. The equipment must also be
installed using an acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be
coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the
power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This
precaution may be particularly important in rural areas.
CP-01, Issue 8, Part I: Section 14.2
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the
maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface
may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence
Numbers of all the devices does not exceed 5.
XTERNALLY POWERED ADA-COMPLIANT EMERGENCY PHONES PAGE 18 of 18
"Underwriters Laboratories Inc. ("UL") has not tested the performance or reliability of the emergency
aspects of this product. UL has only tested for fire, shock and/or casualty hazards as outlined in UL's
Standard for Safety UL60950-1. UL Certification does not cover the performance or reliability of the
emergency aspects of this product. UL MAKES NO REPRESENTATIONS, WARRANTIES OR
CERTIFICATIONS WHATSOEVER REGARDING THE PERFORMANCE OR RELIABILITY OF
ANY EMERGENCY RELATED FUNCTIONS OF THIS PRODUCT."
Confidentiality Notice
This manual is provided solely as an operational, installation, and maintenance guide and contains
sensitive business and technical information that is confidential and proprietary to GAI-Tronics. GAITronics retains all intellectual property and other rights in or to the information contained herein, and
such information may only be used in connection with the operation of your GAI-Tronics product or
system. This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any
third party.
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Warranty
Equipment. GAI-Tronics warrants for a period of one (1) year from the date of shipment, that any
GAI-Tronics equipment supplied hereunder shall be free of defects in material and workmanship, shall
comply with the then-current product specifications and product literature, and if applicable, shall be fit
for the purpose specified in the agreed upon quotation or proposal document. If (a) Seller’s goods prove
to be defective in workmanship and/or material under normal and proper usage, or unfit for the purpose
specified and agreed upon, and (b) Buyer’s claim is made within the warranty period set forth above,
Buyer may return such goods to GAI-Tronics nearest depot repair facility, freight prepaid, at which time
they will be repaired or replaced, at Seller’s option, without charge to Buyer. Repair or replacement shall
be Buyer’s sole and exclusive remedy, and the warranty period on any repaired or replacement equipment
shall be one (1) year from the date the original equipment was shipped. In no event shall GAI-Tronics
warranty obligations with respect to equipment exceed 100% of the total cost of the equipment supplied
hereunder. Buyer may also be entitled to the manufacturer’s warranty on any third-party goods supplied
by GAI-Tronics hereunder. The applicability of any such third-party warranty will be determined by
GAI-Tronics.
Services. Any services GAI-Tronics provides hereunder, whether directly or through subcontractors,
shall be performed in accordance with the standard of care with which such services are normally
provided in the industry. If the services fail to meet the applicable industry standard, GAI-Tronics will,
for a period of one (1) year from the date of completion, re-perform such services at no cost to Buyer. Reperformance of services shall be Buyer’s sole and exclusive remedy, and in no event shall GAI-Tronics
warranty obligations with respect to services exceed 100% of the total cost of services provided
hereunder.
Warranty Periods. Every claim by Buyer alleging a defect in the goods and/or services provided
hereunder shall be deemed waived unless such claim is made in writing within the applicable warranty
periods as set forth above. Provided, however, that if the defect complained of is latent and not
discoverable within the above warranty periods, every claim arising on account of such latent defect shall
be deemed waived unless it is made in writing within a reasonable time after such latent defect is or
should have been discovered by Buyer.
Limitations / Exclusions. The warranties herein shall not apply to, and GAI-Tronics shall not be
responsible for, any damage to the goods or failure of the services supplied hereunder, to the extent
caused by Buyer’s neglect, failure to follow operational and maintenance procedures provided with the
equipment, or the use of technicians not specifically authorized by GAI-Tronics to maintain or service the
equipment. THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE IN LIEU OF AND
EXCLUDE ALL OTHER WARRANTIES AND REMEDIES, WHETHER EXPRESS OR IMPLIED
BY OPERATION OF LAW OR OTHERWISE, INCLUDING ANY WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Return Policy
If the equipment requires service, contact your Regional Service Center for a return authorization number
(RA#). Equipment should be shipped prepaid to GAI-Tronics with a return authorization number and a
purchase order number. If the equipment is under warranty, repairs or a replacement will be made in
accordance with the warranty policy set forth above. Please include a written explanation of all defects to
assist our technicians in their troubleshooting efforts.
Call 800-492-1212 (inside the USA) or 610-777-1374 (outside the USA) for help identifying the
Regional Service Center closest to you.
(Rev. 1/97)
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