GAI-Tronics 297-003RT4 User Manual

Pub. 42004-355G

GAI-TRONICS® CORPORATION

A HUBBELL COMPANY

Retrofit ADA Compliant S.M.A.R.T.

Emergency Phones

TABLE OF C ONTENTS

Getting Started.................................................................................................................................1

Product Overview...................................................................................................................................1

Standard Operation................................................................................................................................3

Placing an Emergency Call from a S.M.A.R.T. Phone (All Models)...................................................................3

Placing a Non-Emergency Call (Models 298-003RT4/RT6 and 298-003CB6 Only)...........................................3

Receiving a Call....................................................................................................................................................3

Disconnecting Calls............................................................................................................ ..................................3

Installation ......................................................................................................................................4

Safety Guidelines.....................................................................................................................................4

General Installation Guidelines............................................................................................................. 4

Tamper-Resistant Hardware .................................................................................................................................4

Conduit Installation Details ..................................................................................................................................4

Installation Procedure............................................................................................................................5

Setup................................................................................................................................................7

Hardware Configuration........................................................................................................................7

Auto-answer Configuration ..................................................................................................................................7

Polarity Configuration ..........................................................................................................................................7

Audio Level Adjustment.........................................................................................................................8

Auxiliary Output..................................................................................................................................... 9

Programming.........................................................................................................................................10

Enter the Programming Mode.............................................................................................................................10

Basic Programming Commands..........................................................................................................................11

Maintenance..................................................................................................................................14

Specifications ................................................................................................................................15

Replacement Parts.........................................................................................................................16

Confidentiality Notice...................................................................................................................16

GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA

610-777-1374  800-492-1212  Fax: [phone]

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ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS

PUB. 42004-355G

Retrofit ADA Compliant

S.M.A.R.T. Emergency Phones

Getting Started

Product Overview

Thank you for your purchase of a GAI-Tronics S.M.A.R.T. ADA-compliant emergency telephone. In
addition to providing standard emergency telephone operation, GAI-Tronics Self-Monitoring and
Reporting Telephones (S.M.A.R.T.) incorporate leading-edge technology to provide optimum
performance and flexibility. For example, when interfaced to our Telephone Management Application
(TMA) the health of each telephone is monito red and repor ted. For complete details, please refer to the
on-line help included with TMA.

This manual applies to the following GAI-Tronics S.M.A.R.T. ADA-Compliant Emergency Telephones
designed as retrofit models for mounting in existing RT and CB-type proprietary enclosures:

Model Description

297-003RT4

297-003RT6

297-003CB6

298-003RT4

298-003RT6

298-003CB6

All of the above S.M.A.R.T. emergency telephones comply with the Americans with Disabilities Act
(ADA). Each phone includes a Braille tag for vision-impaired individuals to identify the functions of the
telephone and a visual indication for hearing-impaired individuals indicating that an emergency call has
been answered.

Flush-panel Emergency Phone – This phone has a heavy-gauge brushed stainless steel
front panel that includes an emergency push button. It provides the functionality of a
standard GAI-Tronics Model 297-003 Emergency Phone, but is designed to be mounted
into an existing proprietary RT-type enclosure using four mounting screws.

Provides the same functionality as above, but is designed to be mounted into an existing
proprietary RT-type enclosure using six mounting screws.

Provides the same functionality as above, but is designed to be mounted into an existing
proprietary CB-type enclosure using six mounting screws.

Flush-panel Emergency Phone with Keypad – This phone has a heavy-gauge brushed
stainless steel front panel equipped with a 12-button keypad, an emergency push button,
and a call (off-hook) button. It provides the functionality of a standard GAI-Tronics
Model 298-003 Emergency Phone, but is designed to be mounted into an existing
proprietary RT-type enclosure using four mounting screws.

Provides the same functionality as above, but is designed to be mounted into an existing
proprietary RT-type enclosures using six mounting screws.

Provides the same functionality as above, but is designed to be mounted into an existing
proprietary CB-type enclosures using six mounting screws.

ALL RECEIVED WHEN LIT LED is the visual call received indicator. When a call is initiated by

The C
pressing the emergency push button, the LED will initially flash. When the telephone is answered and
audio is detected, the LED will light steady. The LED remains on steady until the call is disconnected.

GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA

610-777-1374  800-492-1212  Fax: [phone]

V

ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS

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The GAI-Tronics S.M.A.R.T. telephone product line offers a wide variety of configurable options making
the phones suitable for a diverse range of applications. Most configurable options can be changed from
another telephone. However, access to all configurable options is only available through TMA. The
following are examples of configurable options:

• Pre-programmed auto-dial telephone numbers

• Call termination method (automatic or manual)

• Maximum call duration

• Answering options

• Auxiliary input configuration

These functions are initially programmed during manufacturing and testing. After installation, they can
be programmed remotely via DTMF data calls, either manually or through TMA. Set the emergency
auto-dial phone numbers in accordance with your security plan. For most applications, the other function
settings will not need to be changed from their factory defaults. For details regarding configurable
options and the factory defaults, please refer to the programming section of this manual and the on-line
help available with TMA.

The emergency push button can be programmed to call three unique telephone numbers. The unique
telephone numbers include a primary telephone number and two backup, or roll over, numbers. In the
event an emergency call cannot connect to the primary telephone number (i.e., a busy signal or no
answer), the emergency phone will automatically dial the first backup, or roll over, number. Again, in the
event an emergency call cannot connect to first backup telephone number, the emergency phone will
automatically dial the second backup, or roll over, number. This sequence will continue either until the
emergency call is answered or the programmed number of retries is reached.

All of the above S.M.A.R.T. telephones are line-powered telephones and can be connected to any of the
following:

• Central Office (CO) line to the Public Switched Telephone Network (PSTN)

• 24 V dc or 48 V dc analog station port of Private Branch Exchange (PBX), Private Automatic

Branch Exchange (PABX) or KSU.

Connection may not be made to pay phone extensions or shared service (party) lines.

The phones require a minimum line current of 24 mA to operate. However, when available line current is
below 35 mA, depending on the stability of the telephone line, the telephone’s operation can be affected.
To minimize the effects of lower line current, GAI-Tronics offers a plug-in power supply, Model 40404-

045. Please refer to General Installation Guidelines.

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Standard Operation

There are two types of telephones described in this manual. The first inc ludes a sing le em erg ency push
button and the second includes an emergency push button, a call push button, and telephone keypad. The
operation of both is listed below.

Placing an Emergency Call from a S.M.A.R.T. Phone (All Models)

To place an emergency call:

1. Press the E

MERGENCY push button to place an immediate call to a preprogrammed emergency

number, typically a security office or 911.

2. As the factory default, the C

ALL RECEIVED WHEN LIT LED will light steady when the phone detects

sound (i.e., “Hello, Security….”).

3. As an alternate operation, the emergency phone can be configured to require operator action to light

ALL RECEIVED WHEN LIT LED. If this mode is configured, the operator lifts the handset, and

the C
presses # (or *) to acknowledge the call and then the C

ALL RECEIVED WHEN LIT LED will light

steady.

Placing a Non-Emergency Call (Models 298-003RT4/RT6 and 298-003CB6 Only)

To place a non-emergency call:

1. Press the C

ALL push button.

2. Wait for dial tone.

3. Use the keypad to dial the desired number.

4. At the end of the conversation, press the CALL push button again to put the phone on-hook.

Receiving a Call

When a S.M.A.R.T. emergency telephone is called, the phone will automatically go off-hook and a
conversation can take place.

Disconnecting Calls

There are several methods included in the S.M.A.R.T. emergency telephones to disconnect calls. There
are both manual and automatic disconnect methods. The disconnect methods include the following:

• Remotely disconnect of an emergency call, operator enters either the # # or *99 control command.

• Manually disconnect an emergency call, press the EMERGENCY button after 15 seconds (can be

disabled).

• Manually disconnect a non-emergency call, press the C

ALL button a second time.

• Automatically disconnect;

- All calls, loop current drop disconnect.

- All calls, maximum call duration timeout (configurable from 1 minute to 4 ½ hours)

- Emergency and incoming calls, call progress tones (dial tone, busy signal, fast busy (or reorder)

tone)

For factory defaults and available options, please refer to the Programming section of this manual.

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Installation

ATTENTION

Installation should be performed by qualified personnel and only in

accordance with the National Electrical Code or applicable local codes.

Safety Guidelines

When installing any GAI-Tronics telephone equipment, please adhere to the following guidelines to
ensure the safety of all personnel:

• Do not install telephone wiring during a lightning storm.

• All telephone models must be properly connected to earth ground to protect personnel and to

minimize the effects of any electrostatic discharge (e.g., lightning). The Retrofit S.M.A.R.T.
Emergency Phones each include a ground terminal. Please note proper grounding does not eliminate
the need for lightning protection for the telephone or the telephone system.

• Install a UL Listed lightning arrestor on any phone installed where the phone or phone cable is at

risk of being exposed to lightning strikes. The lightning arrestor must be installed as close to the
phone as possible to maximize the protection. It must not be installed within the enclosure supplied
with the phone. Please consult our Service Center at 800-492-1212 for further information.

• Do not install telephone jacks in wet locations unless the jack is specifically designed for wet

locations.

• Do not touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

• The Model 40404-045 Power Supply must be connected to an ac source within 4 feet of the

telephone. The ac source and power supply must be mounted in a dry location, such as a
GAI-Tronics stanchion.

General Installation Guidelines

GAI-Tronics S.M.A.R.T. phones are designed to operate on telephone lines as detailed in the Product
Overview section of this manual. The telephones are designed to operate with one telephone per line. If
telephones are operated in parallel or “party line configuration” you may experience sporadic phone
operation, difficulties with programming, or premature disconnection of calls. Additionally, if special
features, e.g. voice mail, call waiting, etc, are not disabled, the phone may not function.

Tamper-Resistant Hardware

All of the telephones described in this manual are vandal resistant. The front panel for each telephone
covered in this manual is attached to its enclosure with tamper-resistant screws. To ease installation,
every RT Series and CB Series telephone is shipped with a tamper-resistant screwdriver bit.

Conduit Installation Details

GAI-Tronics recommends installing telephone lines in conduit to protect against accidental damage and
vandalism. To prevent moisture from entering the enclosure, we strongly recommend the following:

• Conduit should enter the enclosure from the bottom.

• Sealed fittings should be installed at all cable entry points.

• Silicone sealant or equivalent should be applied around and inside all conduit entries.

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Installation Procedure

1. Remove the back box from the front cover.

2. Feed the telephone line through either the top or bottom cutout. Using

the bottom entry is recommended.

3. Re-install the back box.

4. The telephone line is equipped with a USOC RJ11C-type modular

connector. (An inline coupler is provided for use, if necessary.) Plug
the connector into the mating connector inside the enclosure.

5. If configuration changes are necessary, remove the back box, and

using the Setup section of this manual,

• Make hardware configuration changes. See the Hardware

Configuration section on page 7 for details.

• Adjust the audio levels if necessary. See the Audio Level

Adjustment section on page 8 for details.

• Perform the initial programming. See the Programming section

on page 10.

6. Verify operation by calling to and from another phone.

7. Complete the installation by attaching the front panel assembly to the

rear enclosure using the tamper-resistant screws.

Figure 1. Typical Side View

of Telephone Assembly

Figure 2. Model 297-003RT4

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Figure 3. Model 297-003RT6