Placing a Call ........................................................................................................................................... 3
Receiving a Call ....................................................................................................................................... 3
Monitoring and Reporting ..................................................................................................................... 3
Conduit Installation Details (applicable to Models 246-700 & 256-700)............................................ 4
Model 226-700 ......................................................................................................................................... 6
Model 246-700 ......................................................................................................................................... 8
Model 256-700 ....................................................................................................................................... 10
Model 276-700 ....................................................................................................................................... 12
Stanchion or Flush-Mount Applications ............................................................................................................. 12
Field Wiring Installation ...................................................................................................................... 14
Power .................................................................................................................................................................. 14
VoIP Telephone Input Contacts .......................................................................................................... 17
VoIP Telephone Output Contacts ....................................................................................................... 17
Status Indication ................................................................................................................................... 18
Power .................................................................................................................................................................. 18
Service .................................................................................................................................................... 20
Replacement Parts ................................................................................................................................ 24
GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
V
ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Page 3
PUB.42004-445H
GAI-TRONICS® CORPORATION
A HUBBELL COMPANY
VoIP Indu strial Ha n dset Telephones
Confidential ity Notice
This manual is provided solely as an installation, operation, and maintenance guide and contains sensitive
business and technical information that is confidential and proprietary to GAI-Tronics. GAI-Tronics
retains all intellectual property and other rights in or to the information contained herein, and such
information may only be used in connection with the operation of your GAI-Tronics product or system.
This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third party.
Product Overview
GAI-Tronics’ VoIP Industrial Handset Telephones are designed for connection to a 10/100 BaseT
Ethernet. These telephones will operate from Power-over-Ethernet or an external power source. The
VoIP Telephones provide direct point-to-point communications between personnel throughout the facility
over the existing LAN.
The following VoIP Telephones are detailed in this manual:
Table 1. Model Chart
Model Description
226-700
246-700
256-700
276-700
Tough Telephone with Keypad, weather and vandal-resistant, sand-cast aluminum enclosure with a spring-loaded door and handset with an armored cord (15-inch).
Rugged Indoor Telephone with Keypad, engineered plastic enclosure and handset with
®
Hytrel
Rugged Weatherproof Telephone with Keypad, weatherproof, engineered plastic enclosure
with door and handset with Hytrel
Flush-panel Telephone with Keypad, heavy-gauge brushed stainless steel front panel and
handset with armored cord (29-inch).
coiled cord (6-foot extended).
®
coiled cord (6-foot extended).
System Requirements and Limitations
The VoIP Telephones require Power-over-Ethernet or a local 24–48 V dc power source for operation.
Two VoIP telephones can be connected in a peer-to-peer configuration without the need for a LAN.
However, a 10/100 BaseT Ethernet with SIP server is required for systems containing three or more VoIP
Telephones. Conferences are limited by the customer’s LAN media capabilities and the services
available at each end point.
GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
V
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OIPINDUSTRIAL HANDSET TELEPHONES PAGE 2 of 24
Tips for VoIP Subscribers
If you have or are thinking of subscribing to an interconnected VoIP service, you should:
Provide your accurate physical address to your interconnected VoIP service provider to ensure that
emergency services can quickly be dispatched to your location.
Be familiar with your VoIP service provider’s procedures for updating your address, and promptly
update address information in the event of a change.
Have a clear understanding of any limitations of your 911 service.
If your power is out or your internet connection is down, be aware that your VoIP service may not
work. Consider installing a backup power supply, maintaining a traditional telephone line, or having
a wireless telephone as a backup.
If you have questions about interconnected VoIP and 911, or VoIP in general, see
http://www.fcc.gov/cgb/consumerfacts/voip.html.
Features and Functions
The VoIP Telephones include the following features:
SIP compatible (RFC3261)
Weather and/or vandal-resistant
Real-time alarm reporting via email, syslog, or TMA software
Power-over-Ethernet compatible
Configurable via web page, serial link or download
Four auxiliary inputs, two volt-free contact outputs
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Operation
Placing a Call
To place a call:
1. Lift the handset from the cradle to take the telephone off-hook.
2. Wait for dial tone.
3. Use the keypad to dial the desired number.
4. The call is terminated by the following: placing handset back in the cradle, or the receiving caller
hanging up, or the defined timeout of the call duration, or via the SIP Server.
Receiving a Call
When the VoIP Telephone is called, the telephone’s ringer will sound until the handset is removed from
the cradle (taken off-hook) and a conversation can take place.
Monitoring and Reporting
Each telephone can recognize and generate several hardware and configuration fault condition alarms.
These alarms can be signaled to a remote site using three methods:
Syslog output over TCP
SMTP mail message
Telephone Management Application (TMA) software (purchased separately)
station and any associated equipment before beginning any installation.
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CAUTION
Do not install this equipment in areas other than those indicated on the
approval listing in the “Specifications” section of this manual . Such installa tion may cause a safety
hazard and consequent injury or property damage.
Install equipment without modification and according to all applicable local and national electrical codes.
Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1), and local
codes for specific requirements regarding your installation. Class 2 circuit wiring must be performed in
accordance with NEC 725.55.
N
OTE: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Depending upon the
wiring and features used on this device, additional precautions may be necessary not to cause harmful
interference. Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense.
Safety Guidelines
When installing any GAI-Tronics equipment, please adhere to the following guidelines to ensure the
safety of all personnel:
Do not install wiring during a lightning storm.
Electrostatic Discharge (ESD) Protection: Your VoIP telephone may have an earth ground terminal
provision. If so, ensure that it is connected to ground in accordance with all local safety regulations
and the National Electrical Code (NEC). Grounding has to be ensured for safe and stable
communications. Do not use long and coiled ground wires. Trim ground wires to the required
length. Use a star configuration whenever possible. Please note proper grounding does not eliminate
the need for lightning protection for the telephone or the telephone system. A Cat5 data line lightning
surge protector is recommended for telephones subject to any electrostatic discharge (e.g. lightning).
Do not install jacks in wet locations unless the jack is specifically designed for wet locations.
Security Hardware
Models 226-700 and 276-700 are vandal-resistant, with the front panel for each telephone attached to its
enclosure with security screws. A GAI-Tronics Model 233-001 Security Screwdriver or Torx T-25
security head tip (sold separately) is recommended for installing the security screws. Models 246-700
and 256-700 Telephones’ front panels are attached with standard Phillips head screws.
Conduit Installation Details (applicable to Models 246-700 & 256-700)
GAI-Tronics recommends installing cabling in conduit to protect against accidental damage and
vandalism. To prevent moisture from entering the enclosure, we strongly recommend the following:
Conduit should enter the enclosure from the bottom.
If entered from the top, the conduit must
Sealed fittings should be installed at all cable entry points.
Silicone sealant or equivalent must be applied around and inside all conduit entries.
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Figure 2. Model 246-700 & 256-700 - Top entry conduit installation details (NOT RECOMMENDED)
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Model 226-700
The mounting and wiring instructions for the Model 226-700 Telephone are as follows:
1. Remove the eight security screws
from the front panel. Remove the
front panel and set aside.
2. There are eight mounting holes in
the back of the enclosure in two 4hole patterns. Determine which hole
pattern will be used for mounting.
See Figure 5.
For best results, use the
7.875 4.0-inch hole pattern for
mounting to a wall (outside
pattern).
Use the 5.25 4.0-inch hole
pattern when using the Model
232-001 Pole Mounting Kit
(inside pattern).
Figure 3. Model 226-700 VoIP Telephone with spring loaded
door in the open position
4. Position the enclosure on the mounting surface and
secure it with four fasteners.
The holes in the telephone enclosure accept 3/8-inch
screws or bolts.
The Model 232-001 Pole Mounting Kit includes four
3/8-16 1-inch shoulder bolts with Teflon seal
washers.
NOTE
Use only the round head, hexagon
head, or pan head screws that are provided.
Do not
use screws designed to be countersunk for
mounting the enclosure.
5. Install a conduit fitting in one of the 1/2-inch NPT
conduit entrances provided at both the top and bottom of
the unit, and insert the conduit into the fitting. (The
bottom location is preferred. See Figure 4.) Plug the
unused access hole using the 3/8-inch Allen drive plug
provided.
3. Insert four hole plugs (provided) in
the unused holes.
OTE: Use silicone sealant or equivalent around and
N
inside all conduit entries.
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Figure 4. Model 226-700 Outline
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6. Pull the Ethernet cable through the conduit and install the cable as shown in the “Field Wiring
Installation” section on page 14.
7. Connect any desired peripheral devices. Refer to page 16 for connection information. Seal the
conduit entry point(s).
8. Perform the initial programming of the telephone. Refer to the “Programming” section beginning on
page 19.
9. Verify operation by calling to and from another telephone. Verify operation of peripheral equipment.
Figure 5. Model 226-700 Mounting Details
10. Replace the front panel assembly, and secure using the eight front panel security screws (10–12 in-
lbs. of torque recommended).
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Model 246-700
1. Remove the four screws from the front panel. Remove the front panel and set aside.
2. There are four mounting holes in rear enclosure. Mount the enclosure to the wall using either four ¼-
20 machine screws with washers and nuts or four #14 wood screws of the appropriate length,
depending on the mounting surface.
Figure 6. Model 246-700 VoIP Telephone
3. Drill a hole that is appropriate for the type of bushing that is to be used.
4. Pull the Ethernet cable through the conduit and install the cable as shown in the “Field Wiring”
section on page 14. Seal the conduit entry point.
5. Connect any desired peripheral devices. Refer to page 16 for connection information.
6. Perform the initial programming of the telephone. Refer to the “Programming” section beginning on
page 19.
7. Verify operation by calling to and from another telephone. Verify operation of peripheral equipment.
8. Replace the front panel assembly, and secure using the four front panel screws (10–12 in-lbs. of
torque recommended).
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Figure 7. Model 246-700 Mounting Details
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Model 256-700
1. Open the front door and remove the four outer screws from the mid-section. Carefully pull the
enclosure apart until encountering a slight resistance on the left side.
2. Pull on the left side of the enclosure until the hinge plugs pull loose to separate the front and rear
halves. Set the front half of the enclosure aside.
3. There are four mounting holes in the rear enclosure. Mount the enclosure on the wall using four ¼-20
machine screws with nuts and washers or #14 wood screws of appropriate length for the mounting
surface.
4. Drill a hole that is appropriate for the type of bushing that is to be used.
5. Reinsert the hinge pins to attach the front half of the enclosure. Insert the Ethernet cable through the
gland bushing and install the cable as shown in the “Field Wiring Installation” section on page 14.
OTE: Conduit may be used in place of the provided gland bushing. If used, the conduit entrance
N
must be sealed after the cable is installed.
6. Connect any desired peripheral devices. Refer to page 16 for connection information.
7. Perform the initial programming of the telephone. Refer to the “Programming” section beginning on
page 19.
8. Verify operation by calling to and from another telephone. Verify operation of peripheral equipment.
9. Close the mid-section and tighten the four screws (10–12 in-lbs. of torque recommended).
Figure 8. Model 256-700 VoIP Telephone Outline Drawing
(Front door open)
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Figure 9. Model 256-700 Mounting Details
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Model 276-700
Figure 10. Model 276-700 Outline Drawing
Stanchion or Flush-Mount Applications
1. Use the supplied back box to mount the Model 276-700 VoIP Telephone in flush-mount applications
or in a GAI-Tronics Model 234 Series Stanchion. Mount the back box to the structure using the
appropriate hardware. Refer to Figure 11 cutout dimensions.
NOTES:
When installing a Flush-mount VoIP Telephone in a GAI-Tronics 236-00x Series or 238-001
Surface-Mount Enclosure, the front panel assembly mounts directly to the enclosure (back box is
not required.)
When mounting outdoors, the installation of a (customer-supplied) surge suppressor on the
Ethernet line is recommended, and the power line, if used.
2. Remove a tapered plug from one of the cable entry holes in the back box, and install the cabling and
cable fitting. See the “Field Wire Installation” section on page 14.
3. Use silicone sealant or equivalent around and inside all conduit entries.
4. Connect any desired peripheral devices. Refer to page 16 for connection information.
5. Perform the initial programming of the telephone. Refer to the “Programming” section beginning on
page 19.
6. Verify operation by calling to and from another telephone. Verify operation of peripheral equipment.
7. Attach the telephone’s front panel to the mounting flanges of the back box using the six supplied
#10-32 security screws and washers, 10–12 in-lbs. of torque recommended.
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Figure 11. Model 276-700 Mounting Details
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Setup
Field Wiring Installation
After all the field wires are pulled through the rear enclosure, install all connections as indicated below.
Refer to Figure 12 for wiring details. Refer to Table 5 on page 17 for the recommended conductor sizes.
N
OTE: Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1),
and local codes for the specific requirements regarding your installation. Install all equipment without
modification and according to the local and national codes. Class 2 circuit wiring must be performed in
accordance with NEC 725.55.
Power
Power-Over-Ethernet
Connect power to the system as indicated in your PoE equipment manual.
Local Power
When PoE is not available, a separate, isolated 24–48 V dc power supply is required. A removable
terminal block P5 has been provided for connection of local power to the telephone. Connect the positive
conductor to the (+) terminal and the negative conductor to the (−) terminal of P5. See Table 2 for wiring
and Figure 12 for the location of P5.
Table 2. Power – P5
Pin Label Description
1 (+) Positive
2 (−) Negative
Ground (For Model 226-700 & 276-700 Only)
The enclosure must be connected to earth ground. Install a #6 ring lug on the ground conductor and
secure it with the ground terminal located on the rear of the front panel.
OTE: Not applicable to Models 246-700 and 256-700.
N
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Network
Connect a Cat5 or Cat5e cable with an RJ45 connector between the Local Area Network (LAN) and the
VoIP PCBA.
Figure 12. VoIP Telephone PCB Assembly
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I/O
Inputs
Four auxiliary inputs have been provided for customer use. Terminations for these inputs are provided on
terminal block P12.
Table 3. Auxiliary Inputs – P12
Pin Label Function
1 IN4 Input 4
2 COM Common
3 IN3 Input 3
4 COM Common
5 IN2 Input 2
6 COM Common
7 IN1 Input 1
8 COM Common
Outputs
Two outputs have been provided for customer use. Terminations for these outputs are provided on
connector P10.
Table 4. Output Contacts – P10
Pin Label Description
1 C1 Common Output 1
2 NO1 Normally Open Output 1
3 C2 Common Output 2
4 NO2 Normally Open Output 2
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Recommended Cabling
Table 5. Recommended Cabling
Cable Use Size and Type
LAN Cat5 or Cat5e cable with an RJ45 connector
Power Two-conductor, No. 22 AWG is typical
Inputs Two-conductor, No. 22 AWG is typical
Output contacts Two-conductor, No. 18 AWG is typical
VoIP Telephone Input Contacts
Each VoIP Telephone accepts four volt-free inputs. Refer to the “Specifications” section of this manual
for the input ratings.
The function of each input is configurable. Inputs can be configured for one of the following modes: On,
Off, or On/Off. The signals can also be inverted between active high (INVERT) or active low
(NORMAL). Activation of these inputs can be configured to update a SYSLOG or generate an email.
Please refer to Figure 12 on page 15 of this manual and the “Logic Settings” section of GTC Pub. 42004396, “VoIP Telephone Configuration Guide” for programming instructions for these inputs.
VoIP Telephone Output Contacts
Each VoIP Telephone contains two volt-free output contacts. Refer to the “Specifications” section of this
manual for the output ratings. Both outputs are single-pole, single-throw contacts.
The function of each output is configurable. Outputs can be configured for one of the following modes:
On, Off, Pulse, Mute, Ring, Call, Connect, Hook, In Use, Ring Cadence, Ring Out, Page, Registered, or
Emergency. In some modes, the duration of the activation or on/off times can also be set. Please refer to
Figure 12 on page 15 of this manual and the “Logic Settings” section of GTC Pub. 42004-396, “VoIP
Telephone Configuration Guide” for programming instructions for these outputs.
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Status Indication
Power
The Power LED located on the VoIP PCBA illuminates when power is applied to the telephone. Refer to
Figure 12 on page 15 for location.
Heartbeat
The Heartbeat LED located on the VoIP PCBA will flash once communication over the LAN is
established. Refer to Figure 12 on page 15 for location.
EACT
The EACT LED located on the VoIP PCBA will turn ON when VoIP PCBA is connected to an Ethernet
device and flash when data is being transmitted. Refer to Figure 12 on page 15 for location.
External Controls
Handset Receiver Volume Control
A push-button switch is provided on the face plate for adjustment of the handset receiver volume. When
pressed, it incrementally increases the volume from 0 dB to 12 dB, to 20 dB, and back to 0 dB of the
original signal. After the end of each call the signal level is automatically set to 0 dB.
Maximum (Handset Receiver) Level Remote Control
The receiver volume level can be controlled remotely by changing the setting in the configuration file.
Refer to the “Handset Volume Setting in the Audio Setting” section in Pub. 42004-396 for programming
instructions.
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Programming
The installer should ensure that the network is configured to allow VoIP communications (using the SIP
protocol) between the desired locations before attempting to configure the GAI-Tronics VoIP Telephones.
The general sequence for set up of the VoIP telephone is as follows:
VoIP PCBA Setup
Verify the PC is connected to the same network as the VoIP telephone.
The easiest way to get started is to make a network connection to the unit and log on via a web browser.
The unit is initially set with a static IP address:
IP address 192.168.1.2
A user name and password will be requested. The initial factory settings are:
User Name user
Password password
Changing the user name and password is recommended. This security measure helps to prevent
unauthorized changes to the VoIP Telephone Interface’s configuration.
VoIP PCBA Initial Network Configuration
Each VoIP PCBA must be set up for the network prior to installation. Assign a local ID, domain, proxy,
and registrar.
Assign a host name The host name provides identification of the different VoIP PCBAs on the
network.
Test Verify that calls can be made successfully.
Maintain Monitor alarms. Set up auto-updates.
Refer to Pub. 42004-481 for programming instructions for these VoIP devices.
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Maintenance
WARNING
This product can contain hazardous voltages. Always remove power to this
station prior to servicing.
General Information
1. Inspect and replace frayed or cracked wiring.
2. Secure/replace loose wires and terminal lugs.
3. Remove corrosion from terminals.
4. Inspect fuse F1 on the VoIP Carrier PCBA.
Preventive Maintenance for Model 276-700
Stainless steel does require maintenance to prevent corrosion from occurring. Different installation
locations may require more regular maintenance than others, depending on the environment and exposure
to airborne contaminants. The following maintenance steps should be performed on a regular basis or
when corrosion is first noticed on your Model 276-700 Telephone.
Cleaning
For general cleaning, wipe surface with a cleanser or cleanser and water mixture. Any cleanser that is
safe for glass is usually safe for stainless steel. Wipe dry.
If corrosion or rusting is noticed, remove with a non-abrasive commercial cleanser and water. Rub
stained areas in the same direction as the existing grain. Stubborn stains may be removed with a paste
made from magnesium oxide, ammonia, and water. Wipe clean with water rinse and dry.
Prevention
Automotive wax provides the best results in preventing corrosion on stainless steel. Simply apply wax,
let dry to a haze, and buff to a shine with a clean dry cloth. This application should protect the telephone
surface for many months as it will allow naturally re-formation of the chromium oxide layer.
DO NOT use steel wool, sandpaper, mineral acids, bleaches, or chlorine cleansers on the stainless steel.
Service
If your telephone requires depot service, contact your Regional Service Center for a return authorization
number (RA#). Equipment should be shipped prepaid to GAI-Tronics with a return authorization number
and a purchase order number. If the equipment is under warranty, repairs will be made without charge.
Please include a written explanation of all defects to assist our technicians in their troubleshooting efforts.
Call 800-492-1212 inside the USA or 610-777-1374 outside the USA for help identifying the Regional
Service Center closest to you.
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Troubleshooting
Table 6. Troubleshooting Chart
Problem Possible Solution
Low volume If the volume is low, increase the volume level in the telephone’s
programming configuration.
High volume If the volume is high, decrease the volume level in the telephone’s
programming configuration.
Front panel push buttons
are not operational
Verify the push buttons are properly configured.
Verify power is applied to the unit.
Inputs not operational Check the input connections.
Verify the inputs are properly configured.
Outputs not operational Check the output connections.
Verify the outputs are properly configured.
Cannot make or receive
calls
Check the connection of the LAN cable.
Verify that power is applied to the unit.
Verify the LAN parameters have been configured properly.
Verify the telephone has been set up on the network.
No power indication Check the power connections.
If using PoE, check the operation of the PoE equipment.
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Push buttons ........................................................................................................................... Volume control
Configurable inputs (quantity = 4) ............................................................ Internal pull-up 3.3 V dc tolerant
Outputs (except Model 226-700)
Output 1 .................................................................................................... 8 A @ 30 V ac/dc (resistive load)
Output 2 .................................................................................................... 8 A @ 30 V ac/dc (resistive load)
Indicators
Internal on VoIP PCBA ........................................................................... Power, Heartbeat, & EACT LEDs
Mechanical
Temperature range
Operating ........................................................................................ −4º F to +131º F (−20º C to +55º C)
Storage ............................................................................................ −40º F to 158º F (−40º C to +70º C)
Relative humidity .............................................................................................. Up to 95%, non-condensing
Braille dial pad ................................................................................................................ Chrome-plated zinc
Dimensions ............................................... 13.20 H 9.40 W 7.40 D inches (335.4 238.8 188.0 mm)
Mounting ........................................................................................................ Four 0.28-inch diameter holes
Weight ............................................................................................................................... 10.0 lbs. (4.54 kg)
Model 276-700
Construction
Front Panel ....................................................... 14-gauge (0.075-inch) type 304 brushed stainless steel
Back Box ......................................... 16-gauge (0.060) cold-rolled steel with black polyurethane finish
Handset/cord .......................................................... G-style with 29-inch armored cord and internal lanyard
Braille dial pad ................................................................................................................ Chrome-plated zinc
Dimensions
Front panel .................................................................... 12.00 H 10.00 W inches (304.8 254.0 mm)
Back box (overall) ................................ 10.06 H 8.43 W 2.50 D inches (255.5 214.1 63.5 mm)
Cutout for mounting back box ........................................ 10.13 H 7.63 W inches (257.3 193.8 mm)
Weight ................................................................................................................................. 7.0 lbs. (3.18 kg)
Approval Stan dards
Compliance to Standard ................................................................................................. FCC CRF 47 Part 15
Safety of Information Technology Equipment ...................................................................... UL/CSA 60950
Models 226, 256, and 276 only:
Enclosure for Electrical Equipment .................................................................................................. Type 3R
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Replacement Parts
Part No.
Description
233-001 Model 233-001 Security Screwdriver
12565-701 VoIP Carrier PCBA Replacement Kit
51035-005A PCBA, Keypad
13707-008 Ringer, Panel-Mount
226-
700
246-
700
256-
700
12542-002 Security Screws, Stainless, ½-inch (Pack of 15)
12516-002 Security Screws, Carbon, ½-inch (Pack of 10)
12516-001 Phillips Head Screws, 1 1/8-inches (Pack of 10)
10113-020 Handset Assembly with Armored Cord, 15-inch
10113-021 Handset Assembly with Armored Cord, 29-inch
10113-022 Hytrel® Cord Handset Assembly, 6-foot
12512-001 Hookswitch/Assembly Kit (plastic)
12512-002 Hookswitch/Assembly Kit (metallic)
40419-011 Optional Plug-in Power Supply, 120/240 V ac
input, 24 V dc output
276-
700
f:\standard ioms - current release\42004 instr. manuals\42004-445h.doc
02/15
Page 27
Warranty
Equipment. GAI-Tronics warrants for a period of one (1) year from the date of shipment, that any
GAI-Tronics equipment supplied hereunder shall be free of defects in material and workmanship, shall
comply with the then-current product specifications and product literature, and if applicable, shall be fit
for the purpose specified in the agreed-upon quotation or proposal document. If (a) Seller’s goods prove
to be defective in workmanship and/or material under normal and proper usage, or unfit for the purpose
specified and agreed upon, and (b) Buyer’s claim is made within the warranty period set forth above,
Buyer may return such goods to GAI-Tronics’ nearest depot repair facility, freight prepaid, at which time
they will be repaired or replaced, at Seller’s option, without charge to Buyer. Repair or replacement shall
be Buyer’s sole and exclusive remedy. The warranty period on any repaired or replacement equipment
shall be the greater of the ninety (90) day repair warranty or one (1) year from the date the original
equipment was shipped. In no event shall GAI-Tronics warranty obligations with respect to equipment
exceed 100% of the total cost of the equipment supplied hereunder. Buyer may also be entitled to the
manufacturer’s warranty on any third-party goods supplied by GAI-Tronics hereunder. The applicability
of any such third-party warranty will be determined by GAI-Tronics.
Services. Any services GAI-Tronics provides hereunder, whether directly or through subcontractors,
shall be performed in accordance with the standard of care with which such services are normally
provided in the industry. If the services fail to meet the applicable industry standard, GAI-Tronics will
re-perform such services at no cost to buyer to correct said deficiency to Company's satisfaction provided
any and all issues are identified prior to the demobilization of the Contractor’s personnel from the work
site. Re-performance of services shall be Buyer’s sole and exclusive remedy, and in no event shall GAITronics warranty obligations with respect to services exceed 100% of the total cost of the services
provided hereunder.
Warranty Periods. Every claim by Buyer alleging a defect in the goods and/or services provided
hereunder shall be deemed waived unless such claim is made in writing within the applicable warranty
periods as set forth above. Provided, however, that if the defect complained of is latent and not
discoverable within the above warranty periods, every claim arising on account of such latent defect shall
be deemed waived unless it is made in writing within a reasonable time after such latent defect is or
should have been discovered by Buyer.
Limitations / Exclusions. The warranties herein shall not apply to, and GAI-Tronics shall not be
responsible for, any damage to the goods or failure of the services supplied hereunder, to the extent
caused by Buyer’s neglect, failure to follow operational and maintenance procedures provided with the
equipment, or the use of technicians not specifically authorized by GAI-Tronics to maintain or service the
equipment. THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE IN LIEU OF AND
EXCLUDE ALL OTHER WARRANTIES AND REMEDIES, WHETHER EXPRESS OR IMPLIED BY
OPERATION OF LAW OR OTHERWISE, INCLUDING ANY WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Return Policy
If the equipment requires service, contact your Regional Service Center for a return authorization number
(RA#). Equipment should be shipped prepaid to GAI-Tronics with a return authorization number and a
purchase order number. If the equipment is under warranty, repairs or a replacement will be made in
accordance with the warranty policy set forth above. Please include a written explanation of all defects to
assist our technicians in their troubleshooting efforts.
Call 800-492-1212 (inside the USA) or 610-777-1374 (outside the USA) for help identifying the
Regional Service Center closest to you.
(Rev. 10/06)
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