Gaggenau CG 280210 CA Quick Reference Manual

QUICK REFERENCE GUIDE

CG 280210 CA

Before You Call for Service - If you have a problem with your cooktop, first review the charts below and you may not need to call for service.

It may save you time and money. The charts include common problems and occurrences, items to check and solutions.

THIS IS NOT A SUBSTITUTE FOR YOUR USE AND CARE MANUAL. PLEASE READ AND
UNDERSTAND YOUR MANUAL BEFORE PERFORMING MAINTENANCE ON YOUR COOKTOP.

CAUTION:

To avoid burns or electric shock – turn off cooktop and be sure parts
are cool before cleaning or handling them.

PROBLEM POSSIBLE CAUSES SOLUTIONS

Burners Continue to Click Do not use cooktop.Incorrect house wiring. Call electrician.
when First Plugged in

Surface Burners Do Not Gas is turned off. Make sure the gas shut-off valve is in the ON position and the gas supply
Light to the house is not shut off.

Unit is not hooked up to gas supply. Call gas company.
Plug is not completely inserted in outlet. Check the power supply. It should be grounded with the correct polarity.

Make sure the unit is plugged in.

Circuit breaker is tripped. Check circuit breaker and reset if necessary.

Check or replace fuse.

Burner ports are clogged. With the cooktop turned off, remove burner caps and use a thin wire or

straightened paper clip to unclog.

Misaligned burner cap. Make sure the burner caps are properly positioned on the burner base.

Burners—see drawing at left.

Igniter may be wet, damaged or dirty. Check to be sure igniter is dry. If not, allow to air dry before using.

Check for burned-on food or grease. See cleaning chart for cleaning
recommendations. Burner will not light if igniter is wet, damaged or dirty.

Clicking Noise – Misaligned burner cap. Make sure the burner caps are properly positioned on the burner base.
Continuous or Burners—see drawing at left.
Intermittently Igniter may be wet, damaged or dirty. Check to be sure igniter is dry. If not, allow to air dry before using. Check for

burned-on food or grease. See cleaning chart for cleaning recommendations.
Burner will not light if igniter is wet, damaged or dirty.

Incorrect house wiring. Call electrician.

Uneven or Too Burner ports are clogged. With the cooktop turned off and burner caps removed use a thin wire or
High Flame straightened paper clip to unclog.

Burner may have moisture present. Turn off burner, cool and dry burner caps and burner base thoroughly.
Burner cap not replaced correctly. Make sure the burner caps are properly positioned on the burner base.

Burners—see drawing at left.

Uneven Flame Using Cook ‘n Vent (downdraft ventilation). Flame is pulled to back by downdraft. This is a natural occurrence.

Installation and conversion may have been Refer to installer of cooktop.
improperly done.

Rubber Feet from May have been removed by cleaning. Replace feet (part # 416438). To purchase replacement call, 1-877-442-4436.
Grate Come Off Do not use a grate if the rubber feet are Have model number available.

missing or damaged.

9001065631 Rev A 5V0VNN 12/14

WARNING:

For safety instructions – please refer to the Use and Care Manual.

COOKTOP CLEANING CHART

Be sure that the appliance is turned off and parts are cool before cleaning. Clean after each use to prevent staining. When spills occur, turn off cooktop, allow to cool, and
wipe with a soapy cloth or paper towel. : Remove sugar and acidic spills immediately when cool as they deteriorate the enamel on grates and burner caps. Do not useNOTE
excessive moisture or spray cleaners when cleaning around knobs.

SURFACE TYPE OF CLEANING HOW TO CLEAN

Burner Grates Frequent Cleaning When cool, wash with hot, soapy water, and plastic mesh pad.

Stubborn Stains Use mild abrasive cleanser, such as Bon Ami

®

or Soft Scrub®, and a plastic mesh pad. If stains

are not removed, apply a paste of Soft Scrub

®

, cover with a damp paper towel and let sit for 30 minutes.

Clean with plastic pad, rinse and dry.

Burned-on Soil Use a soap- if lled scouring pad. Rinse and dry.

Burner Caps Burned-on Food When cool, clean the food-soiled area with ammonia or a spray cleaner such as Fantastic

®

or Formula 409

®

Spatters or Soils and a damp cloth.
Stubborn Stains Use mild abrasive cleanser, such as Bon Ami

®

or Soft Scrub®, and a plastic mesh pad.

BE CAREFUL NOT TO GET WATER INTO THE BURNER PORTS. Thoroughly dry before replacing on cooktop.

Before using the cooktop after cleaning, check that the burner cap is replaced correctly on the cooktop.

Burner Base/ Frequent Cleaning When cool, wash with hot, soapy water, and plastic mesh pad.
underside of Stubborn Stains Use mild abrasive cleanser, such as Bon Ami

®

or Soft Scrub®, and a plastic mesh pad. A toothbrush can

Burner Cap also be used.
Igniters/ Ceramic Frequent Cleaning Carefully wipe with cotton swab dampened with water, ammonia or liquid spray cleaner.

Baked-on Soils Gently scrape soil off with a toothpick. Avoid excess water on the igniter. A damp igniter will

prevent the burner from lighting.

Plastic Indicator Daily Cleaning Wash with dishwashing detergent and water. Avoid window cleaners, general purpose household cleaners
Light Lens or abrasive cleaners as they may damage the lens.

Stainless Maintop Frequent Cleaning Nonabrasive cleaners: Hot water and detergent, Fantastic

®

, Formula 409®. Rinse and dry immediately.

Polishing Stainless Steel Magic

®

to protect the finish from staining and pitting; enhances appearance.
Hard Water Spots Household white vinegar on a cloth or paper towel.
Stubborn Stains Mild abrasive cleaners: Kleen King Stainless Steel Liquid Cleaner

®

, Cameo Aluminum and Stainless Steel

Cleaner,

®

Bon Ami®.

Heat Discoloration Bar Keepers Friend

®

NOTE: When cleaning stainless steel, ALWAYS rub in the direction of the grain to prevent scratching.

The cleaners recommended above indicate cleaner types and do not constitute an endorsement
of a particular brand. Use all products according to package directions. For additional

information or service, contact Gaggenau at 1-877-442-4436.

DURING COOKING

• When using a 18,000 BTU burner, fit the pan to the burner flame. At high, the flame is large for maximum output. When using smaller cookware, adjust the fl

ame to

the pan. The flame should not extend beyond the outer edge of the pan. This improves cooking efficiency and prevents possible damage to the cooktop or pan.

• Center the pan over the burner before turning on the burner.

• Use proper cookware—use pans that have flat heavy bottoms that sit level on the grate. Match flame size to pan diameter.

• For cooking charts and setting recommendations, refer to your Use and Care manual.

• Popping noise. An audible “pop” may be heard when the burner is turned off manually.

QUICK REFERENCE GUIDE, continued

CG 280210 CA

9001065631 Rev A 5V0VNN 12/14