Gaggenau CE491, CE481, CE481 CE491 Instruction Manual

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Gaggenau Instruction manual

CE481/491

Glass ceramic cooktop
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Table of contents
Instruction manual

Safety precautions 4

Causes of damage 5

Environmental protection 6

Environmentally-friendly disposal 6 Tips for saving energy 6

Getting to know your appliance 7

The control panel 7 Touch keys 7 The hotplates 7 Residual heat indicator 8 Special accessories 8

Twistpad with magnetic knob 8

Removing the magnetic knob 8 Storing the magnetic knob 8

Setting the cooktop 9

Switching the cooktop on and off 9 Setting the heat setting 9 Changing the heat setting 9 Switching off the cooking zone 9 Settings table 10

Rectifying minor faults yourself 18

After-sales service 19

Additional information on products, accessories,
replacement parts and services can be found at
www.gaggenau.com and in the online shop www.gaggenau-eshop.com

Quick boil timer 11

Switching on the quick boil timer 11 Switching off the quick boil timer 11

Frying sensor function 11

Pans for the frying sensor function 11 Frying settings 12 Switching on the frying sensor function 12 Switching off the frying sensor function 12 Frying table 13

Childlock 14

Activating the childlock 14 Deactivating the childlock 14

Timer 14

Setting the automatic cooking time 14 Changing the cooking time 15 Cancelling prematurely 15 Short-term timer 15 Setting the short-term timer 15

Safety shut-off 15

Options menu 16

Settings in the options menu 16 Selecting the options menu 16

Cleaning and care 17

Ceramic 17 Hob surround 17 Magnetic knob 17
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ã=Safety precautions

Please read this manual carefully. Please keep the instruction and installation manual as well as the appliance certificate in a safe place for later use or for subsequent owners.

Check the appliance for damage after unpacking it. Do not connect the appliance if it has been damaged in transport.

Only a licensed professional may connect appliances without plugs. Damage caused by incorrect connection is not covered under warranty.

This appliance is intended for domestic use only. The appliance must only be used for the preparation of food and drink. The appliance must be supervised during operation. Only use this appliance indoors.

Do not use lids or unsuitable child safety grilles. These can cause accidents, due to overheating, catching fire or materials shattering, for example.

This appliance may be used by children over the age of 8 years old and by persons with reduced physical, sensory or mental capabilities or by persons with a lack of experience or knowledge if they are supervised or are instructed by a person responsible for their safety how to use the appliance safely and have understood the associated hazards.

Children must not play with the appliance. Children must not clean the appliance or carry out general maintenance unless they are at least 8 years old and are being supervised.

Keep children below the age of 8 years old at a safe distance from the appliance and power cable.

The appliance gets hot. Do not keep
combustible objects or aerosol cans in drawers directly underneath the hob.

Risk of fire!

The hob switches off automatically and can
no longer be operated. It may switch on unintentionally at a later point. Switch off the circuit breaker in the fuse box. Contact the after-sales service.

Risk of burns!

The hotplates and surrounding area
(particularly the hob surround, if fitted) become very hot. Never touch the hot surfaces. Keep children at a safe distance.
Risk of burns!
The hotplate heats up but the display does
not work. Switch off the circuit breaker in the fuse box. Contact the after-sales service.

Risk of electric shock!

Incorrect repairs are dangerous. Repairs
may only be carried out by one of our trained after-sales engineers. If the appliance is faulty, unplug the mains plug or switch off the fuse in the fuse box. Contact the after-sales service.
Risk of electric s hock!
Penetrating moisture may cause an electric
shock. Do not use any high-pressure cleaners or steam cleaners.
Risk of electric s hock!
A defective appliance may cause electric
shock. Never switch on a defective appliance. Unplug the appliance from the mains or switch off the circuit breaker in the fuse box. Contact the after-sales service.
Risk of electric s hock!
Cracks or fractures in the glass ceramic
may cause electric shocks. Switch off the circuit breaker in the fuse box. Contact the after-sales service.
Risk of fire!
Hot oil and fat can ignite very quickly.
Never leave hot fat or oil unattended. Never use water to put out burning oil or fat. Switch off the hotplate. Extinguish flames carefully using a lid, fire blanket or something similar.
Risk of fire!
The hotplates become very hot. Never
place combustible items on the hob. Never place objects on the hob.
Risk of fire!
4

Hazard due to magnetism!

The removable control element is magnetic and may affect electronic implants, e. g. heart pacemakers or insulin pumps. For people with electronic implants: never carry the control element in clothing pockets. The minimum distance to heart pacemaker should be 10 cm.
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Risk of injury!

Saucepans may suddenly jump due to liquid between the pan base and the hotplate. Always keep the hotplate and saucepan bases dry.
Damage Cause Action
Stains Food spills Remove spills immediately with a glass scraper.
Unsuitable cleaning agents Only use cleaning agents which are suitable for ceramic

Causes of damage

Caution!
Rough pot and pan bases scratch the ceramic.
Avoid boiling pots dr y. This may cause damage.
Never place hot pots or pans on the control panel,
the display area or the surround. This may cause damage.
Damage can occur if hard or pointed objects fall
on the hob.
Aluminium foil and plastic containers melt on hot
hotplates. Oven protective foil is not suitable for your hob.
Overview
The following table provides an overview of the most frequent kinds of damage:
Scratches Salt, sugar and sand Do not use the hob as a work surface or storage space.
Rough pot and pan bases scratch the ceramic.
Discolouration Unsuitable cleaning agents Only use cleaning agents which are suitable for ceramic
Pan abrasion (e.g. aluminium) Lift the pots and pans when moving them.
Blisters Sugar, food with a high sugar content Remove spills immediately with a glass scraper.
Check your cookware.
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Environmental protection

Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
This appliance is labelled in accordance with European Directive 2012/19/EU concerning used electrical and electronic appliances (waste electrical and electronic equipment - WEEE). The guideline determines the framework for the return and recycling of used appliances as applicable throughout the EU.
Tips for saving energy
Always use a correctly fitting lid for the
pan.Cooking without the lid requires four times as much energy. A glass lid allows you to observe the cooking without having to lift the lid off.
Use pots and pans with level bases. Using
cookware with unlevel bases increases energy consumption.
The diameter of the base of your pot or pan
should match the size of the hotplate. In particular, if pots that are too small are placed on a hotplate, energy is wasted. Please note: Cookware manufacturers often specify the diameter of the top of the pan. This is usually bigger than the diameter of the base of the pan.
Use a small pan for small quantities of food. A
large saucepan containing little food requires more energy.
Use only a little water when cooking. This will
save energy. It also preserves vitamins and minerals in vegetables.
Switch to a lower heat setting as soon as
possible.
Use the residual heat of the hob. For longer
cooking times, you can switch the hotplate off as early as 5 - 10 minutes before the end of the cooking time.
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Getting to know your appliance

The instruction manual is the same for various different hobs. An overview of the models with their dimensions is given on
page 2.
The control panel
Sensor buttons
ÿ Main switch
A Automatic boil start
t Options menu
+ Activation
K Childproof lock q Frying sensor function
M Timer
Displays
‚-Š Heat settings
s Timer
‹‹ Cooking time
Automatic boil start
´
Displays
ð Activate dual-circuit cooking zone
ò Activate triple-circuit cooking zone
p/q Activate extended cooking zone
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Touch keys
When you touch a symbol, the respective function is activated.
Notes
The settings will remain unchanged if you touch
several symbols at once. This allows you to wipe up spills on the control panel.
Always keep the touch keys dry. Moisture reduces
their effectiveness.
The hotplates
Hotplate Activating and deactivating
$ Single-circuit hotplate
ð Dual-circuit hotplate To activate: select the cooking zone with the magnetic knob, set the heat setting
within 5 seconds, touch the @ activation symbol within the next 5 seconds. To deacti­vate: select the cooking zone, touch the @ activation symbol within 5 seconds.
ò Triple-circuit hotplate To activate: select the cooking zone with the magnetic knob, set the heat setting
within 5 seconds, touch the @ activation symbol repeatedly within the next 5 seconds until the required size is selected. To deactivate: select the cooking zone, touch the
@ activation symbol within 5 seconds.
p/q Extended cooking zone To activate: select one of the two extended cooking zones with the magnetic knob,
set the heat setting within 5 seconds, touch the @ activation symbol within the next 5 seconds. To deactivate: select the cooking zone, touch the @ activation symbol within 5 seconds.
When the hotplate is activated: the corresponding indicator lights up.
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Residual heat indicator
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The cooktop has a residual heat indicator for each cooking zone.
If a zero continues to be displayed, the cooking zone is still too hot. It may be used, for example, to keep a small meal warm or to melt cooking chocolate. The display remains lit until the cooking zone has cooled sufficiently.
Special accessories
BT 481-000: Metal roasting dish made from cast aluminium with lid, non-stick, for 18 x 41.5 cm cooking zone.

Twistpad with magnetic knob

The twistpad is the settings area in which you use the magnetic knob to select a cooking zone and to set the heat setting. The magnetic knob automatically centres itself in the twistpad.
The magnetic knob is placed on the twistpad. You can activate the corresponding cooking zone by pushing the magnetic knob in the direction of the cooking zone symbol. Turn the magnetic knob to set the heat setting.
¯¯
±
¯
¯
¯
¯
¯
Removing the magnetic knob
The magnetic knob is removable. This makes it easier to clean the cooktop.
If you remove the magnetic knob while the cooktop is in operation, all cooking zones are switched off after 3seconds.
ã Risk of fire!
If you place a metal object on the twistpad within 3 seconds, the cooktop may continue to heat up. For this reason, always switch off the cooktop using the main switch.
Storing the magnetic knob
The magnetic knob contains a strong magnet. Keep the magnetic knob away from magnetic data carriers, such as video cassettes, diskettes, credit cards or cards with magnetic strips. The data these contain could otherwise be wiped. They can also cause interference in television sets and monitors.
ã Warning!
For wearers of electronic implants, e.g. pacemakers or insulin pumps. Implants could be affected by magnetic fields. You must therefore never carry the magnetic knob in a pocket in your clothing. They must be kept at least 10 cm from pacemakers.
Note: The magnetic knob has a magnet. Metal particles which stick to the underside can scratch the ceramic cooktop. Always wipe the magnetic knob thoroughly.
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Setting the cooktop

This section familiarises you with how to make settings on your cooktop. The table contains cooking methods and examples for the different heat settings.
Changing the heat setting
Select the cooking zone. Use the magnetic knob to set the required heat setting.
Switching off the cooking zone
Switching the cooktop on and off
The main switch is used to switch the cooktop on and off.
To switch on: touch the # symbol. A signal sounds. The lamp above the main switch and the displays lights up. The cooktop is ready for use.
To switch off: touch the # symbol until the light above the main switch goes out. All cooking zones are switched off. The residual heat indicator remains on until the cooking zones have cooled down sufficiently.
Notes
The cooktop switches off automatically if all
cooking zones have been switched off for more than 20 seconds.
The settings remain stored for 5 seconds after the
cooktop has been switched off. If you switch it on again during this time, the cooktop will operate using the previously stored settings.
Select the cooking zone. Use the magnetic knob to set it to 0. The cooking zone switches off. After approx. 5 seconds, the residual heat indicator appears.
Setting the heat setting
The hob must be switched on with the main switch. Each cooking zone has 9 heat settings with intermediate settings in between. A dot appears next to the heat setting display to indicate an intermediate setting.
Heat setting 1 = lowest output
Heat setting 9 = highest output
1 Select the cooking zone. Do this by pushing the
magnetic knob towards the required cooking zone symbol.
2 Centre the magnetic knob on the twistpad again.
¯
¯
¯
3 Within the next 5 seconds, turn the magnetic
knob until the desired heat setting appears in the heat setting display.
A signal sounds to confirm the setting after a few seconds.
¯
¯

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Settings table
The settings areas are the same for all cooking zones.
Each cooking zone has 9 settings and intermediate settings. To quickly reach the required temperature, use the quick boil timer or use heat setting 9. You must then always switch back to the required heat setting.
Heat setting Cooking methods Examples
9 Bringing to the boil Water
Searing Meat
Heating Fat, liquids
Bringing to the boil Soups, sauces
9 - 8 Blanching Vegetables
8 - 6 Roasting Meat, potatoes
6 - 5 Roasting Fish
7 - 6 Baking Dishes made with flour, egg-based dishes
Ongoing cooking in open container Pasta, liquids
6 - 5 Browning Flour, onions
Toasting Almonds, bread crumbs
The values in the settings table must only be used as a guideline because more or less heat is required depending on the type and state of the food as well as the size of the pan and how full it is.
Rendering Bacon
Reducing Stock, gravy
5 - 4 Simmering in open container Dumplings, soup garnishes, boiling meat, poached eggs
4 - 3 Simmering in open container Cooked sausages
5 - 4 Steaming Vegetables, potatoes, fish
Steam Vegetables, fruit, fish
Braising Roulades, roasts, vegetables
3 - 2 Stewing Goulash
4 - 3 Simmering with closed lid Soups, sauces
3 - 2 Defrosting Frozen food
3 - 2 Steeping Rice, pulses
Thickening Egg-based dishes
2 - 1 Heating/keeping warm Soups, stews, vegetables in sauces
Melting Butter, chocolate
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Quick boil timer

Frying sensor function

All of the cooking zones have quick boil timer. By activating the quick boil timer, the heat setting that is set increases to the maximum setting for a few minutes. This means that the simmering temperature for the food is reached sooner.
Once the boiling time has elapsed, the appliance automatically switches to the heat setting that was set. You can set the duration of the boiling time.
You cannot activate the quick boil timer in heat setting
9.
Switching on the quick boil timer
The cooktop must have been switched on at the main switch.
1 Select the cooking zone. Do this by pushing the
magnetic knob in the direction of the corresponding cooking zone symbol.
2 Centre the magnetic knob again on the twistpad.
3 Use the magnetic knob to select the required heat
setting within 5 seconds. The selected heat setting lights up on the heat setting display.
4 Touch t h e A symbol within 5 seconds.
The heat setting display and A light up alternately.
5 Within 5 seconds, you can change the boiling
time. The default setting is 3 minutes. You can use the magnetic knob to set a time of between 1 and 20 minutes.
You can set different boiling times for each individual cooking position. If you reactivate the quick boil timer, the last boiling time that you set remains as the presetting.
After the food has been brought to the boil, only the ongoing cooking setting remains lit on the display.
Switching off the quick boil timer
The triple circuit cooking zone has a frying sensor function. If you operate the hotplate using the frying sensor function, the sensor regulates the temperature of the pan. The hotplate only heats up when necessary. This will save energy. Oil and fat do not overheat.
The frying sensor function can only be operated with the centre area. When the frying sensor function is set, the centre area is switched on automatically.
Notes
Never leave fat unattended while you are heating
it.
Place the pan in the centre of the cooking zone.
Make sure that the base of the pan has the correct diameter.
Do not place a lid on the pan, otherwise the
regulator will not work. You can use a spatter guard.
Select the min frying setting if you are using olive
oil?. If you are using an oil or fat that? can be heated to high temperatures, e.g. refined? plant oils or clarified butter,? you can use all the frying settings.
Pans for the frying sensor function
You can buy a frying pan that is perfectly suited to frying with the sensor cooking system from your specialist electrical retailer or from www.gaggenau.com
Availability and online buying possibilities differ depending on the country.
The frying settings given below have been adjusted to the system pans.
Note: The sensor frying system may also work with other pans. Test the pans first with low frying settings, changing as necessary. The pans may overheat on high frying settings.
You can also switch off the quick boil timer before the boiling time has elapsed (e.g. because the food is cooking too quickly).
1 Select the cooking zone.
2 Touch t h e A symbol within 5 seconds.
The cooktop switches back to the heat setting that was set.
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Frying settings
¯
¯
¯
¯
¯

Frying set-
Temperature Suitable for
ting
max high e.g. potato fritters, fried potatoes and rare steaks.
med plus medium high e.g. thin food, such as escalope, frozen breaded products, strips of meat, vegetables
med low - medium e.g. thick food, such as rissoles and sausages, fish
min low e.g. omelettes, food fried in butter, olive oil or margarine
Switching on the frying sensor function
Select the appropriate frying setting from the table.
The hob must be switched on.
Switching off the frying sensor function
Touch the p symbol. The frying sensor function is switched off, the centre area of the cooking zone remains activated.
1 Place the pan on the cooking zone.
2 To select the cooking zone: push the magnetic
knob towards the required cooking zone symbol.
3 Touch t h e p symbol within 5 seconds.
¯
¯
¯
¯
¯

4 Turn the magnetic knob until the required frying
setting flashes in the display.
¯
¯
¯
¯

The centre area is automatically activated. The cooking zone heats up. The selected frying setting flashes in the heat setting display.
5 After the signal sounds, add the frying fat and
food to the pan. The selected frying level lights up in the heat setting display. Observe the time from the settings table. Turn the food as usual.
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Frying table
The table shows which frying setting is suitable for which dish. The frying time may depend on the type, weight, thickness and quality of the food.
The frying settings given have been adjusted to Gaggenau frying sensor pans. The frying settings may vary if you use different pans.
Frying setting Total frying time after the sig-
nal sounds
Meat Veal schnitzel, plain or breaded (1.5 cm thick)
Fillet (pork, beef or veal), medium (2.5 cm thick)
Chop (pork or lamb, 2 cm thick)
Beef steak, rare (3 cm thick)
Beef steak, medium or well-done (3 cm thick)
Saddle of lamb, medium (1.5 - 2.5 cm thick)
Chicken breast (2 cm thick)
Sausage, precooked or raw (dia. 1-3 cm)
Hamburgers / rissoles (1-3 cm thick)
Strips of meat
Minced meat
Bacon
Fish Fish, whole
Fish fillet, plain or breaded
Salmon steak (2.5 cm thick)
Tuna steak , well-done (2.5 cm thick)
Langoustines, prawns
Scallops
Egg dishes Pancakes, crepes
Omelettes
Fried egg
Scrambled egg
French toast
med plus
med plus
med
max
med plus
med
med
med
med
med plus
med plus
min
med
med/med plus
med
med
med plus
med plus
med plus
min
min/med plus
min
med
6-10 minutes
6-10 minutes
10-17 minutes
6-8 minutes
8-12 minutes
10-15 minutes
10-20 minutes
8-20 minutes
6-30 minutes
7-12 minutes
6-10 minutes
5-8 minutes
15-25 minutes
10-20 minutes
8-12 minutes
8-12 minutes
4-8 minutes
5-8 minutes
fry consecutively
fry consecutively
2-6 minutes
2-4 minutes
fry consecutively
Potatoes Potatoes fried from unpeeled boiled potatoes
Potatoes fried from raw*
Potato fritters
Rösti
Glazed potatoes
Vegetables Garlic, onions
Courgettes, aubergines
Pepper, green asparagus, carrots
Mushrooms
Glazed vegetables
Froz en products Fish fillet, plain or breaded (0.5-1 cm thick)
Stir fries/stir-fried vegetables
Spring rolls (2.5-3 cm thick)
Miscellaneous Rice, pasta
Croutons
Toasting almonds / other nuts / pine nuts*
* Place in a cold pan
max
med
max
min
med plus
min
med
med
med plus
med plus
med
min
med
max
med
min
6-12 minutes
15-25 minutes
fry consecutively
30-40 minutes
10-15 minutes
2-10 minutes
4-12 minutes
4-15 minutes
10-15 minutes
6-10 minutes
10-20 minutes
8-15 minutes
10-30 minutes
8-15 minutes
6-10 minutes
3-7 minutes
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Childlock

Timer

You can use the childlock to prevent children from switching on the cooking positions.
Note: To ensure that you can activate the childlock, you must first enable this function in the options menu (see Options menu).
Activating the childlock
1 Switch on the cooktop at the main switch. Do not
select any cooking zones or the timer. After approx. 10 seconds, the K symbol is displayed above the @ symbol.
2 Touch t h e @ symbol. A signal sounds. Press and
hold the @ symbol until another signal sounds.
The cooktop switches off. The K display flashes for approximately 10 seconds. The childlock is activated.
Deactivating the childlock
To deactivate the childlock again, proceed in the same way as for activating the childlock.
You can use the integrated timer to select a time between 1 and 90 minutes in 1-minute levels and, after this time, the cooking zone is switched off (cooking timer). You can set the cooking time for each cooking zone.
Setting the automatic cooking time
The hob must be switched on with the main switch.
1 Select the cooking zone. Within 5 seconds, set
the required heat setting.
2 Within 5 seconds, touch the M symbol.
¯
±
¯
‹‹ lights up on the timer display. s lights up above the heat setting display.
3 Use the magnetic knob to set the required
cooking time of between 1 and 90 minutes.
¯
¯
¯¯
¯
±
¯
¯
¯

When the cooking time has elapsed, the cooking zone switches off. flashes in the heat setting display. A signal sounds for three minutes. ‹‹ flashes in the timer display. Touch any sensor button. The displays go out and the audible signal ceases.
To find out the remaining cooking time for a cooking zone, select the cooking zone. The cooking time is displayed for 5 seconds.
If you have set a cooking time for several cooking zones, the shortest cooking time set will be shown counting down in the timer display. A s segment of a circle lights up on the timer symbol for this cooking zone.
Note: If you have set ™†£. in the options menu (unlimited selection time for cooking zone selection), the timer is called up if you touch the M symbol once. Touch the M symbol a second time to call up the automatic cooking time function for the selected cooking zone.
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Changing the cooking time
Select the cooking zone. Touch the M symbol. Change the cooking time.
Cancelling prematurely

Safety shut-off

A cooking zone is automatically switched off if the setting is not changed for a long time. The time when the safety shut-off is activated depends on the heat setting selected (1 to 10 hours).
Select the cooking zone. Touch the M symbol. Set it to ‹‹. The display goes out after a few seconds. The cooking zone continues to heat with the selected heat setting.
Note: The cooking timer is no longer active if there is a power cut.
Short-term timer
You can also use the integrated timer independently of the function of the appliance as a short-term timer. The short-term timer can also be used if all of the cooking zones are switched off.
Setting the short-term timer
The cooktop must have been switched on at the main switch. No cooking zone should have been selected.
1 Touch t h e M symbol.
‹‹ lights up on the timer display.
2 Use the magnetic knob to set the required
cooking time.
If all of the cooking zones are switched off, the appliance goes into stand-by mode. Only the timer display lights up.
The cooking zone is switched off and the residual heat indicator lights up on the heat setting display until the cooking zone cools down.
You can switch the cooking zone back on again as normal.
When the cooking time has elapsed, the ‹‹ display flashes. A signal sounds for 3 minutes. Touch the M symbol. The display goes out and the audible signal ceases.
To correct the cooking time, touch the M symbol and use the magnetic knob to change the cooking time.
Note: The short-term timer no longer functions after a power cut.
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Options menu

Childlock
Reset all values
In the options menu, you can adjust the following
Selection time for selecting the cooking zone
functions for your cooktop:
Activation
Key tones
Display Function Information about making settings
™‚
™ƒ
™„ Child lock
Activation
The activation is not activated when you switch on the hob, and it can be activated.*
A The activation is activated when you switch on the hob, and can be deactivated.
¯ When you switch on the hob, the last state that was used is set.
Button tones
. Button tones off.. Button tones on.*
. Child lock cannot be activated.*. Child lock can be activated.
Settings in the options menu
This table contains all of the functions and information for making settings:
The activation can be set individually for each cooking zone that has activation. First, use the magnetic knob to select the required cooking zone. Then use the @ symbol to select the required setting.
Use the magnetic knob to select the required setting. On the display, a dot appears beside the selected setting.
Note: This setting does not affect the audible timer signals, warning signals or the main switch signal.
To be able to use the child lock, you must first enable this function in the options menu.
Use the magnetic knob to select the required setting. On the display, a dot appears beside the selected setting.
™…
Reset all values
š Values do not correspond to the factory setting.
™†
Selection time for selecting the cooking zone
£ Selection time 5 seconds.* £. Endless selection time.
*Factory setting
Selecting the options menu
1 Switch on the hob using the main switch. Do not
select a cooking zone. The timer must be switched off. After approx. 10 seconds, the ? symbol appears above the A symbol.
2 Touch t h e A symbol until two signals sound.
¯
You can use this function to reset all of the values in the options menu and the boiling times to their factory set­tings.
Reset all values: Use the magnetic knob to select š. On the display, a dot appears beside š.
If you select a cooking zone, you must set the heat setting within the selection time. If the selection time is set to end­less, you can change the heat setting at any time without having to reselect the cooking zone.
5 To save the settings and exit the options menu,
touch the A symbol until two signals sound.
Notes
A signal will not sound if ™ƒ-. Button tones
off has been set.
To exit the options menu without saving the
settings, touch the # main switch.
¯
¯
¯
¯

3 Touch t h e A symbol repeatedly until the required
option appears.
4 Use the @ symbol or the magnetic knob to select
the required setting.
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Cleaning and care

The information in this section provides help on how best to care for your hob.
Suitable maintenance and cleaning products can be purchased from the after-sales service or in our e­Shop.
Ceramic
Clean the hob after each use. This will prevent spills from burning onto the ceramic.
Only clean the hob when it has cooled down sufficiently.
Use only cleaning agents which are suitable for ceramic. Follow the cleaning instructions on the packaging.
Never use:
Undiluted washing-up liquid
Detergent intended for dishwashers
Scouring agents
Harsh cleaning agents such as oven spray or
stain remover
Abrasive sponges
High-pressure cleaners or steam jet cleaners
Ground-in dirt can be best removed with a glass scraper, available from retailers. Please note the manufacturer's instructions.
You can also obtain a suitable glass scraper from our after-sales service or from the e-Shop.
Hob surround
To prevent damage to the hob surround, observe the following instructions:
Use only hot soapy water.
Wash new sponge cloths thoroughly before use.
Do not use any sharp or abrasive agents.
Do not use the glass scraper.
Magnetic knob
Only wipe the magnetic knob with lukewarm soapy water. Do not use harsh or abrasive agents. The magnetic knob will be damaged if it is cleaned in the dishwasher or immersed in soapy water.
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Rectifying minor faults yourself

Faults often have simple explanations. Please read the following notes before calling the after-sales service.
Fault Measure
The hob does not work. Check the household fuse for the appliance. Check whether there is a power cut
by trying other electronic appliances.
You cannot switch the hob on. The main switch flashes repeatedly when you touch it.
There is an object on one of the touch keys (e.g. a tea towel). Remove the object and switch the hob on as usual.
The hob works, but the cooking zones do not heat up. A dot lights up on the timer display.
The hob has switched itself off. The main switch was touched accidentally. You can now switch the hob on
“§ display and numbers There is a fault in the electronics. Switch the appliance off and back on again
Alternating and ˆ display A cooking zone that was set to heat setting 8 or 9 is too hot. The power for this
display The appliance is too hot and a cooking zone has switched itself off. Remove the
The appliance is in demonstration mode after it is first connected. Disconnect the appliance from the mains at the household fuse for at least 10 seconds. Reconnect the appliance to the mains and carry out the following steps within 3 minutes:
1 Switch on the hob at the # main switch. The timer must be switched off. 2 Press and hold the @ symbol. In addition, touch the # main switch within 3
seconds.
The hob switches off.
3 Take your finger away from the @ symbol. 4 Take your finger away from the main switch.
An audible signal sounds. The dot on the timer display goes out.
again.
A cooking zone was operating without interruption for too long. The safety shut­off was activated. You can switch the cooking zone on again.
using either the household fuse or the circuit breaker in the fuse box (reset). If the display appears again, disconnect the appliance from the mains using the household fuse. Contact the after-sales service.
cooking zone was reduced to heat setting 7. When goes out, you can set the cooking zone to a higher setting again.
pot from the heat. goes out once the cooking zones have cooled down suffi­ciently.
Wait a few minutes until the cooking zones have cooled down. If appears again after switching on, the hob is still too hot. Switch off the cooking zones and allow them to continue to cool down.
”‚ display Electronics fault in one of the cooking zones
Switch the appliance off and, after a few minutes, back on again using either the household fuse or the circuit breaker in the fuse box (reset). If the display appears again, disconnect the appliance from the mains using the household fuse. Call the after-sales service.
”… display The control panel is too hot and the appliance has switched itself off. Check
whether there is a hot pan on the control panel.
Remove the pan from the control panel. Wait a few minutes until the control unit has cooled down. If ”… appears again after switching on, disconnect the appli­ance from the mains using the household fuse. Call the after-sales service.
”ˆ display The frying sensor is faulty. Acknowledge the fault message by touching a touch
key. Call the after-sales ser vice. It is possible to cook without the frying-sensor function.
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After-sales service

Our after-sales service is there for you if your appliance should need to be repaired. We are committed fo find the best solution also in order to avoid an unnecessary call-out.
E number and FD number:
Please quote the E number (product number) and the FD number (production number) of your appliance when contacting the after-sales service. The rating plate bearing these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is not free of charge, even during the warranty period.
Please find the contact data of all countries in the enclosed customer service list.
To book an engineer visit and product advice
GB 0844 89289988
Calls from a BT landline will be charged at up to 3 pence per minute. A call set-up fee of up to 6pence may apply.
IE 01450 2655
AU 1300 727 421
NZ 09 477 0492
Trust the expertise of the manufacturer, and rest assured that the repair will be carried out by trained service technicians using original spare parts for your domestic appliance.
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Gaggenau Hausgeräte GmbH
Carl-Wery-Straße 34 D-81739 München www.gaggenau.com
*9000680199*
9000680199 en (930420)
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