FUJITSU T5440 User Manual

SPARC Enterprise T5440 Server

Service Manual

Manual Code C120-E512-03EN,

Part No. 875-4392-12 June 2011, Revision A

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Preface xiii

Identifying Server Components 1

Infrastructure Boards and Cables 1

Front Panel Diagram 3

Front Panel LEDs 5

Rear Panel Diagram 6

Rear Panel LEDs 8

Ethernet Port LEDs 9

Managing Faults 11

Understanding Fault Handling Options 11

Server Diagnostics Overview 12

Diagnostic Flowchart 13

Options for Accessing the Service Processor 17

ILOM Overview 18

ALOM CMT Compatibility Shell Overview 20

Predictive Self-Healing Overview 20

Oracle VTS Overview 21

POST Fault Management Overview 22

POST Fault Management Flowchart 23

Memory Fault Handling Overview 24

Connecting to the Service Processor 25

▼ Switch From the System Console to the Service Processor (ILOM or

ALOM CMT Compatibility Shell) 26

▼ Switch From ILOM to the System Console 26

▼ Switch From the ALOM CMT Compatibility Shell to the System

Console 26

Displaying FRU Information With ILOM 27

▼ Display System Components (ILOM show components

Command) 27

▼ Display Individual Component Information (ILOM show

Command) 28

Controlling How POST Runs 29

POST Parameters 30

▼ Change POST Parameters 31

▼ Run POST in Maximum Mode 32

Detecting Faults 34

Detecting Faults Using LEDs 34

Detecting Faults (ILOM show faulty Command) 36

▼ Detect Faults (ILOM show faulty Command) 37

Detecting Faults (Oracle Solaris OS Files and Commands) 39

▼ Check the Message Buffer 39

▼ View System Message Log Files 40

Detecting Faults (ILOM Event Log) 40

▼ View ILOM Event Log 41

Detecting Faults (Oracle VTS Software) 41

About Oracle VTS Software 42

▼ Verify Installation of Oracle VTS Software 42

▼ Start the Oracle VTS Browser Environment 43

Oracle VTS Software Packages 45

Useful Oracle VTS Tests 46

Detecting Faults Using POST 46

vi SPARC Enterprise T5440 Server Service Manual • June 2011

Identifying Faults Detected by PSH 48

▼ Detect Faults Identified by the Oracle Solaris PSH Facility (ILOM

fmdump Command) 49

Clearing Faults 52

▼ Clear Faults Detected During POST 52

▼ Clear Faults Detected by PSH 54

▼ Clear Faults Detected in the External I/O Expansion Unit 55

Disabling Faulty Components 55

Disabling Faulty Components Using Automatic System Recovery 56

▼ Disable System Components 57

▼ Re-Enable System Components 57

ILOM-to-ALOM CMT Command Reference 58

Preparing to Service the System 63

Safety Information 63

Observing Important Safety Precautions 64

Safety Symbols 64

Electrostatic Discharge Safety Measures 65

Handling Electronic Components 65

Antistatic Wrist Strap 65

Antistatic Mat 65

Required Tools 66

▼ Obtain the Chassis Serial Number 66

▼ Obtain the Chassis Serial Number Remotely 66

Powering Off the System 67

▼ Power Off (Command Line) 67

▼ Power Off (Graceful Shutdown) 68

▼ Power Off (Emergency Shutdown) 68

▼ Disconnect Power Cords From the Server 68

Contents vii

Extending the Server to the Maintenance Position 69

Components Serviced in the Maintenance Position 69

▼ Extend the Server to the Maintenance Position 70

▼ Remove the Server From the Rack 71

▼ Perform Electrostatic Discharge – Antistatic Prevention Measures 73

▼ Remove the Top Cover 73

Servicing Customer-Replaceable Units 75

Hot-Pluggable and Hot-Swappable Devices 75

Servicing Hard Drives 76

About Hard Drives 76

▼ Remove a Hard Drive (Hot-Plug) 77

▼ Install a Hard Drive (Hot-Plug) 79

▼ Remove a Hard Drive 81

▼ Install a Hard Drive 82

Hard Drive Device Identifiers 83

Hard Drive LEDs 84

Servicing Fan Trays 84

About Fan Trays 85

▼ Remove a Fan Tray (Hot-Swap) 85

▼ Install a Fan Tray (Hot-Swap) 86

▼ Remove a Fan Tray 87

▼ Install a Fan Tray 88

Fan Tray Device Identifiers 88

Fan Tray Fault LED 89

Servicing Power Supplies 89

About Power Supplies 90

▼ Remove a Power Supply (Hot-Swap) 90

▼ Install a Power Supply (Hot-Swap) 91

viii SPARC Enterprise T5440 Server Service Manual • June 2011

▼ Remove a Power Supply 92

▼ Install a Power Supply 93

Power Supply Device Identifiers 94

Power Supply LED 95

Servicing PCIe Cards 96

▼ Remove a PCIe Card 96

▼ Install a PCIe Card 97

▼ Add a PCIe Card 98

PCIe Device Identifiers 99

PCIe Slot Configuration Guidelines 100

Servicing CMP/Memory Modules 102

CMP/Memory Modules Overview 102

▼ Remove a CMP/Memory Module 104

▼ Install a CMP/Memory Module 105

▼ Add a CMP/Memory Module 105

CMP and Memory Module Device Identifiers 107

Supported CMP/Memory Module Configurations 107

Servicing FB-DIMMs 108

▼ Remove FB-DIMMs 108

▼ Install FB-DIMMs 109

▼ Verify FB-DIMM Replacement 110

▼ Add FB-DIMMs 113

FB-DIMM Configuration 113

Supported FB-DIMM Configurations 114

Memory Bank Configurations 114

FB-DIMM Device Identifiers 116

FB-DIMM Fault Button Locations 117

Servicing Field-Replaceable Units 119

Contents ix

Servicing the Front Bezel 119

▼ Remove the Front Bezel 120

▼ Install the Front Bezel 121

Servicing the DVD-ROM Drive 122

▼ Remove the DVD-ROM Drive 122

▼ Install the DVD-ROM Drive 123

Servicing the Service Processor 124

▼ Remove the Service Processor 124

▼ Install the Service Processor 126

Servicing the IDPROM 127

▼ Remove the IDPROM 127

▼ Install the IDPROM 128

Servicing the Battery 129

▼ Remove the Battery 129

▼ Install the Battery 130

Servicing the Power Distribution Board 130

▼ Remove the Power Distribution Board 130

▼ Install the Power Distribution Board 132

Servicing the Fan Tray Carriage 133

▼ Remove the Fan Tray Carriage 133

▼ Install the Fan Tray Carriage 134

Servicing the Hard Drive Backplane 135

▼ Remove the Hard Drive Backplane 136

▼ Install the Hard Drive Backplane 137

Servicing the Motherboard 139

▼ Remove the Motherboard 139

▼ Install the Motherboard 142

Motherboard Fastener Locations 143

x SPARC Enterprise T5440 Server Service Manual • June 2011

Servicing the Flex Cable Assembly 144

▼ Remove the Flex Cable Assembly 145

▼ Install the Flex Cable Assembly 146

Servicing the Front Control Panel 148

▼ Remove the Front Control Panel 148

▼ Install the Front Control Panel 149

Servicing the Front I/O Board 150

▼ Remove the Front I/O Board 150

▼ Install the Front I/O Board 151

Returning the Server to Operation 153

▼ Install the Top Cover 154

▼ Install the Server Into the Rack 154

▼ Slide the Server Into the Rack 155

▼ Connect the Power Cords to the Server 157

▼ Power On the Server 157

Performing Node Reconfiguration 159

I/O Connections to CMP/Memory Modules 160

Recovering From a Failed CMP/Memory Module 161

Options for Recovering From a Failed CMP/Memory Module 161

Reconfiguring I/O Device Nodes 162

Options for Reconfiguring I/O Device Nodes 162

▼ Reconfigure the I/O and PCIe Fabric 163

▼ Temporarily Disable All Memory Modules 164

▼ Re-Enable All Memory Modules 165

▼ Reset the LDoms Guest Configuration 166

System Bus Topology 167

I/O Fabric in 2P Configuration 168

Contents xi

I/O Fabric in 4P Configuration 169

Identifying Connector Pinouts 171

Serial Management Port Connector Pinouts 172

Network Management Port Connector Pinouts 173

Serial Port Connector Pinouts 174

USB Connector Pinouts 175

Gigabit Ethernet Connector Pinouts 176

Server Components 177

Customer-Replaceable Units 178

Field-Replaceable Units 180

Index 183

xii SPARC Enterprise T5440 Server Service Manual • June 2011

Preface

This manual provides detailed procedures that describe the removal and replacement of replaceable parts in the SPARC Enterprise T5440 Server. This manual also includes information about the use and maintenance of the server. This document is written for technicians, system administrators, authorized service providers (ASPs), and users who have advanced experience troubleshooting and replacing hardware.

For Safe Operation

This manual contains important information regarding the use and handling of this product. Read this manual thoroughly. Pay special attention to the section “Notes on

Safety” on page xix. Use the product according to the instructions and information

available in this manual. Keep this manual handy for further reference.

Keep this manual handy for further reference. Fujitsu makes every effort to prevent users and bystanders from being injured or from suffering damage to their property. Use the product according to this manual.

Before You Read This Document

To fully use the information in this document, you must have thorough knowledge of the topics discussed in the SPARC Enterprise T5440 Server Product Notes.

Structure and Contents of This Manual

This manual is organized as described below:

xiii

■ “Identifying Server Components” on page 1

Provides an overview of the server, including major boards and components, as well as front and rear panel features.

■ “Managing Faults” on page 11

Describes the diagnostics that are available for monitoring and troubleshooting the server.

■ “Preparing to Service the System” on page 63

Describes the steps necessary to prepare the server for service.

■ “Servicing Customer-Replaceable Units” on page 75

Describes how to service customer-replaceable units (CRUs)

■ “Servicing Field-Replaceable Units” on page 119

Describes how to service field-replaceable units (FRUs)

■ “Returning the Server to Operation” on page 153

Describes how to bring the server back to operation after performing service procedures.

■ “Performing Node Reconfiguration” on page 159

Describes how to perform node reconfiguration.

■ “Identifying Connector Pinouts” on page 171

Contains pinout tables for all external connectors.

■ “Server Components” on page 177

Contains illustrations showing server components.

UNIX Commands

This document might not contain information on basic UNIX® commands and procedures such as shutting down the system, booting the system, and configuring devices. Refer to the following for this information:

■ Software documentation that you received with your system

■ Sun Oracle software-related manuals (Oracle Solaris OS, and so on):

(http://www.oracle.com/technetwork/documentation/index.html)

xvi SPARC Enterprise T5440 Server Service Manual • June 2011

Text Conventions

Typeface* Meaning Examples

AaBbCc123 The names of commands, files,

and directories; on-screen computer output

AaBbCc123 What you type, when

contrasted with on-screen computer output

AaBbCc123 Book titles, new words or terms,

words to be emphasized. Replace command-line variables with real names or values.

Edit your .login file. Use ls -a to list all files.

% You have mail.

% su Password:

Read Chapter 6 in the User’s Guide. These are called class options. To delete a file, type rm filename.

* The settings on your browser might differ from these settings.

Prompt Notations

The following prompt notations are used in this manual.

Shell Prompt Notations

C shell machine-name%

C shell superuser machine-name#

Bourne shell and Korn shell $

Bourne shell and Korn shell superuser #

ILOM service processor ->

ALOM compatibility shell sc>

OpenBoot PROM firmware ok

Preface xvii

Conventions for Alert Messages

This manual uses the following conventions to show alert messages, which are intended to prevent injury to the user or bystanders as well as property damage, and important messages that are useful to the user.

Caution – This indicates a hazardous situation that could result in death or serious

personal injury (potential hazard) if the user does not perform the procedure correctly.

Caution – This indicates a hazardous situation that could result in minor or

moderate personal injury if the user does not perform the procedure correctly. This signal also indicates that damage to the product or other property may occur if the user does not perform the procedure correctly.

Caution – This indicates that surfaces are hot and might cause personal injury if

touched. Avoid contact.

Caution – This indicates that hazardous voltages are present. To reduce the risk of

electric shock and danger to personal health, follow the instructions.

Tip – This indicates information that could help the user to use the product more

effectively.

Alert Messages in the Text

An alert message in the text consists of a signal indicating an alert level followed by an alert statement. A space of one line precedes and follows an alert statement.

Caution – The following tasks regarding this product and the optional products

provided from Fujitsu should only be performed by a certified service engineer. Users must not perform these tasks. Incorrect operation of these tasks may cause malfunction.

xviii SPARC Enterprise T5440 Server Service Manual • June 2011

Also, important alert messages are shown in “Important Alert Messages” on

page xix.

Notes on Safety

Important Alert Messages

This manual provides the following important alert signals:

Caution – This indicates a hazardous situation could result in minor or moderate

personal injury if the user does not perform the procedure correctly. This signal also indicates that damage to the product or other property may occur if the user does not perform the procedure correctly.

Task Warning

Maintenance Damage

Two people must dismount and carry the chassis.

The weight of the server on extended slide rails can be enough to overturn an equipment rack. Before you begin, deploy the antitilt feature on your cabinet.

The server weighs approximately 88 lb (40 kg). Two people are required to lift and mount the server into a rack enclosure when using the procedures in this chapter.

Caution – This indicates that hazardous voltages are present. To reduce the risk of

electric shock and danger to personal health, follow the instructions.

Preface xix

Task Warning

Maintenance Electric shock

Never attempt to run the server with the covers removed. Hazardous voltage present.

Because 3.3v standby power is always present in the system, you must unplug the power cords before accessing any cold-serviceable components.

Caution – This indicates that surfaces are hot and might cause personal injury if

touched. Avoid contact.

Task Warning

Maintenance Extremely hot

FB-DIMMs may be hot. Use caution when servicing FB-DIMMs.

Product Handling

Maintenance

Caution – Certain tasks in this manual should only be performed by a certified

service engineer. User must not perform these tasks. Incorrect operation of these tasks may cause electric shock, injury, or fire.

■ Installation and reinstallation of all components, and initial settings

■ Removal of front, rear, or side covers

■ Mounting/de-mounting of optional internal devices

■ Plugging or unplugging of external interface cards

■ Maintenance and inspections (repairing, and regular diagnosis and maintenance)

xx SPARC Enterprise T5440 Server Service Manual • June 2011

Caution – The following tasks regarding this product and the optional products

provided from Fujitsu should only be performed by a certified service engineer. Users must not perform these tasks. Incorrect operation of these tasks may cause malfunction.

■ Unpacking optional adapters and such packages delivered to the users

■ Plugging or unplugging of external interface cards

Remodeling/Rebuilding

Caution – Do not make mechanical or electrical modifications to the equipment.

Using this product after modifying or reproducing by overhaul may cause unexpected injury or damage to the property of the user or bystanders.

Alert Label

The following is a label attached to this product:

■ Never peel off the label.

■ The following label provides information to the users of this product.

Preface xxi

Documentation Feedback

If you have any comments or requests regarding this document, or if you find any unclear statements in the document, please state your points specifically on the form at the following URL.

(http://www.fujitsu.com/global/contact/computing/sparce_index.ht ml)

xxii SPARC Enterprise T5440 Server Service Manual • June 2011

Identifying Server Components

These topics provide an overview of the server, including major boards and components, as well as front and rear panel features.

Description Links

Review the infrastructure boards and cables in the server.

Review the front panel features. “Front Panel Diagram” on page 3

Review the rear panel features. “Rear Panel Diagram” on page 6

Related Information

■ “Server Components” on page 177

“Infrastructure Boards and Cables” on page 1

“Front Panel LEDs” on page 5

“Rear Panel LEDs” on page 8 “Ethernet Port LEDs” on page 9

Infrastructure Boards and Cables

The server is based on a 4U chassis and has the following boards installed:

■ Motherboard – The motherboard includes slots for up to four CMP modules and

four memory modules, memory control subsystem, up to eight PCIe expansion slots, and a service processor slot. The motherboard also contains a top cover safety interlock (“kill”) switch.

Note – 10-Gbit Ethernet XAUI cards are shared in Slots 4 and 5.

■ CMP module – Each CMP module contains an UltraSPARC T2 Plus chip, slots for

four FB-DIMMs, and associated DC-DC converters.

■ Memory module – A memory module containing slots for an additional 12

FB-DIMMs is associated with each CMP module.

■ Service processor – The service processor (ILOM) board controls the server power

and monitors server power and environmental events. The service processor draws power from the server’s 3.3V standby supply rail, which is available whenever the system is receiving main input power, even when the system is turned off.

A removable IDPROM contains MAC addresses, host ID, and ILOM and OpenBoot PROM configuration data. When replacing the service processor, the IDPROM can be transferred to a new board to retain system configuration data.

■ Power supply backplane – This board distributes main 12V power from the

power supplies to the rest of the system. The power supply backplane is connected to the motherboard and the disk drive backplane via a flex cable. High voltage power is provided to the motherboard via a bus bar assembly.

■ Hard drive backplane – This board includes the connectors for up to four hard

drives. It is connected to the motherboard via a flex cable assembly. Each drive has its own Power/Activity, Fault, and Ready-to-Remove LEDs.

■ Front control panel – This board connects directly to the motherboard, and serves

as the interconnect for the front I/O board. It contains the front panel LEDs and the Power button.

■ Front I/O board – This board connects to the front control panel interconnect. It

contains two USB ports.

■ Flex cable assembly – The flex cable assembly serves as the interconnect between

the power supply backplane, motherboard, hard drive backplane, and DVD-ROM drive.

■ Power supply backplane I2C cable – This cable transmits power supply status to

the motherboard.

Related Information

■ SPARC Enterprise T5440 Server Site Planning Guide

■ “Managing Faults” on page 11

■ “Servicing Customer-Replaceable Units” on page 75

■ “Servicing Field-Replaceable Units” on page 119

2 SPARC Enterprise T5440 Server Service Manual • June 2011

Front Panel Diagram

The server front panel contains a recessed system power button, system status and fault LEDs, Locator button and LED. The front panel also provides access to internal hard drives, the DVD-ROM drive (if equipped), and the two front USB ports.

The following illustration shows front panel features on the server front panel. For a detailed description of front panel controls and LEDs, see “Front Panel LEDs” on

page 5.

FIGURE: Front Panel Features

Figure Legend

1 Locator Button/LED 5 Component Fault LEDs

2 Service Required LED 6 DVD-ROM Drive

3 Po we r/ OK LED 7 USB Ports

4 Power Button 8 Hard Drives

Related Information

■ “Front Panel LEDs” on page 5

Identifying Server Components 3

■ “Rear Panel Diagram” on page 6

■ “Servicing the Front Bezel” on page 119

4 SPARC Enterprise T5440 Server Service Manual • June 2011

Front Panel LEDs

LED or Button Icon Description

Locator LED and button

(white)

Service Required LED

(amber)

Power OK LED

(green)

Power button The recessed Power button toggles the system on or off.

The Locator LED enables you to find a particular system. The LED is activated using one of the following methods:

• The ALOM CMT command setlocator on.

• The ILOM command set /SYS/LOCATE value=Fast_Blink

• Manually press the Locator button to toggle the Locator LED on or off. This LED provides the following indications:

• Off – Normal operating state.

• Fast blink – System received a signal as a result of one of the methods previously mentioned, indicating that it is active.

If on, indicates that service is required. POST and ILOM are two diagnostics tools that can detect a fault or failure resulting in this indication.

The ILOM show faulty command provides details about any faults that cause this indicator to light.

Under some fault conditions, individual component fault LEDs are lit in addition to the system Service Required LED.

Provides the following indications:

• Off – Indicates that the system is not running in its normal state. System power might be off. The service processor might be running.

• Steady on – Indicates that the system is powered on and is running in its normal operating state. No service actions are required.

• Fast blink – Indicates the system is running at a minimum level in standby and is ready to be quickly returned to full function. The service processor is running.

• Slow blink – Indicates that a normal transitory activity is taking place. Slow blinking could indicate that the system diagnostics are running, or that the system is booting.

• If the system is powered off, press once to power on.

• If the system is powered on, press once to initiate a graceful system shutdown.

• If the system is powered on, press and hold for 4 seconds to initiate an emergency shutdown.

For more information about powering on and powering off the system, see the SPARC Enterprise T5440 Server Administration Guide.

Identifying Server Components 5

LED or Button Icon Description

Fan Fault LED (amber)

Power Supply Fault LED

(amber)

Overtemp LED (amber)

TOP FAN

REAR PS

Provides the following operational fan indications:

• Off – Indicates a steady state, no service action is required.

• Steady on – Indicates that a fan failure event has been acknowledged and a service action is required on at least one of the fan modules.

Provides the following operational PSU indications:

• Off – Indicates a steady state, no service action is required.

• Steady on – Indicates that a power supply failure event has been acknowledged and a service action is required on at least one PSU.

Provides the following operational temperature indications:

• Off – Indicates a steady state, no service action is required.

• Steady on – Indicates that a temperature failure event has been acknowledged and a service action is required.

Related Information

■ “Front Panel Diagram” on page 3

■ “Rear Panel LEDs” on page 8

■ “Detecting Faults Using LEDs” on page 34

Rear Panel Diagram

The rear panel provides access to system I/O ports, PCIe ports, Gigabit Ethernet ports, power supplies, Locator button and LED, and system status LEDs.

FIGURE: Rear Panel Features on page 7 shows rear panel features on the SPARC

Enterprise T5440 server. For more detailed information about ports and their uses, see the SPARC Enterprise T5440 Server Installation and Setup Guide. For a detailed description of PCIe slots, see “PCIe Device Identifiers” on page 99.

6 SPARC Enterprise T5440 Server Service Manual • June 2011

FIGURE: Rear Panel Features

Figure Legend

1 Power supplies

2 Serial port

3 Serial management port

4 System status LEDs

5 USB ports

6 Network management port

7 Gigabit ethernet ports

Related Information

■ “Front Panel Diagram” on page 3

■ “Rear Panel LEDs” on page 8

■ “Ethernet Port LEDs” on page 9

■ “Detecting Faults Using LEDs” on page 34

Identifying Server Components 7

Rear Panel LEDs

LED Icon Description

Locator LED and button

(white)

Service Required LED

(amber)

Power OK LED (green)

The Locator LED enables you to find a particular system. The LED is activated using one of the following methods:

• The ALOM CMT command setlocator on.

• The ILOM command set /SYS/LOCATE value=Fast_Blink

• Manually press the Locator button to toggle the Locator LED on or off. This LED provides the following indications:

• Off – Normal operating state.

• Fast blink – System received a signal as a result of one of the methods previously mentioned, indicating that it is active.

If on, indicates that service is required. POST and ILOM are two diagnostics tools that can detect a fault or failure resulting in this indication.

The ILOM show faulty command provides details about any faults that cause this indicator to light.

Under some fault conditions, individual component fault LEDs are lit in addition to the system Service Required LED.

Provides the following indications:

• Off – Indicates that the system is not running in its normal state. System power might be off. The service processor might be running.

• Steady on – Indicates that the system is powered on and is running in its normal operating state. No service actions are required.

• Fast blink – Indicates the system is running at a minimum level in standby and is ready to be quickly returned to full function. The service processor is running.

• Slow blink – Indicates that a normal transitory activity is taking place. Slow blinking could indicate the system diagnostics are running, or that the system is booting.

Related Information

■ “Rear Panel Diagram” on page 6

■ “Ethernet Port LEDs” on page 9

■ “Detecting Faults Using LEDs” on page 34

8 SPARC Enterprise T5440 Server Service Manual • June 2011

+ 182 hidden pages

FUJITSU T5440 User Manual

Contents

Preface

For Safe Operation

Before You Read This Document

Structure and Contents of This Manual

Related Documentation

UNIX Commands

Text Conventions

Prompt Notations

Conventions for Alert Messages

Alert Messages in the Text

Notes on Safety

Important Alert Messages

Product Handling

Maintenance

Remodeling/Rebuilding

Alert Label

Documentation Feedback

Identifying Server Components

Infrastructure Boards and Cables

Front Panel Diagram

Front Panel LEDs

Rear Panel Diagram

Rear Panel LEDs