Fujitsu Storage ETERNUS AF650 S2 Basic Operation Manual

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FUJITSU Storage ETERNUS AF650 S2, ETERNUS AF650 All-Flash Arrays

Operation Guide (Basic)

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Fujitsu would like to thank you for purchasing the FUJITSU Storage ETERNUS AF650 S2, ETERNUS AF650 (hereinafter referred to as ETERNUS AF

The ETERNUS AF is designed to be connected to Fujitsu servers (Fujitsu SPARC Servers, PRIMEQUEST, or PRIMERGY) or non-Fujitsu servers.

This manual describes the operation management and maintenance of the ETERNUS AF.

This manual is intended for use of the ETERNUS AF in regions other than Japan.

Please carefully review the information outlined in this manual.

About This Manual

Organization

Preface

Fourth Edition

December 2017

This manual is composed of the following six chapters:

Chapter 1 Component Names and LED Names" (page 12)

•

This chapter provides component names of the ETERNUS AF.

"Chapter 2 Basic Operation" (page 30)

•

This chapter explains how to open and close rack doors of ETERNUS AF and how to turn the ETERNUS AF on and off.

"Chapter 3 Storage System Monitoring" (page 42)

•

This chapter describes the status monitoring of the ETERNUS AF.

"Chapter 4 Process Time (Estimated)" (page 46)

•

This chapter explains the estimated time that is required for volume formatting and for rebuild/copyback for each RAID level configuration.

"Chapter 5 Maintenance" (page 48)

•

This chapter describes maintenance once the ETERNUS AF starts to be operated.

"Chapter 6 Troubleshooting" (page 50)

•

This chapter explains how to troubleshoot when errors occur on the ETERNUS AF.

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Preface

Registered Trademarks and Trademarks

All SPARC trademarks are used under license from SPARC International, Inc. and are trademarks or regis-

•

tered trademarks of that company in the United States and other countries.

UNIX is a registered trademark of The Open Group in the United States and other countries.

•

Microsoft, Windows, Windows Server, and Internet Explorer are either registered trademarks or trademarks

•

of Microsoft Corporation in the United States and/or other countries.

Oracle and Java are registered trademarks of Oracle and/or its affiliates.

•

HP-UX is a trademark of Hewlett-Packard Company in the U.S. and other countries.

•

Mozilla, Firefox, and the Mozilla and Firefox logos are trademarks or registered trademarks of the Mozilla

•

Foundation in the United States and other countries.

Red Hat and Red Hat Enterprise Linux are trademarks of Red Hat, Inc., registered in the U.S. and other

•

countries.

•

Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

SUSE is a registered trademark of Novell, Inc. in the United States and other countries.

•

IBM, AIX, and Tivoli are trademarks of International Business Machines Corporation, registered in many ju-

•

risdictions worldwide.

VMware, VMware logos, Virtual SMP, and vMotion are either registered trademarks or trademarks of

•

VMware, Inc. in the U.S. and/or other countries.

Arcserve is a registered trademark or trademark of Arcserve (USA), LLC.

•

NetVault is a registered trademark of Dell Inc. in the United States and other countries.

•

EMC and NetWorker are either registered trademarks or trademarks of EMC Corporation in the United

•

States and/or other countries.

The company names, product names and service names mentioned in this document are registered trade-

•

marks or trademarks of their respective companies.

Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

•

Naming Conventions

■

Product Names

Oracle Solaris might be described as Solaris, Solaris Operating System, or Solaris OS.

•

The following abbreviations are used for Microsoft®

Product name Abbreviation

Microsoft® Windows Server® 2008 Datacenter

Microsoft® Windows Server® 2008 R2 Datacenter

Microsoft®

Microsoft® Windows Server® 2008 R2 Enterprise

Microsoft® Windows Server® 2008 Standard

Microsoft® Windows Server® 2008 R2 Standard

Microsoft®

Microsoft® Windows Server® 2008 R2 for Itanium-Based Systems

Microsoft® Windows Server® 2008 HPC Edition

Microsoft® Windows Server® 2008 R2 HPC Edition

Windows Server® 2008 Enterprise

Windows Server® 2008 for Itanium-Based Systems

Windows Server®.

Windows Server 2008

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Preface

Product name Abbreviation

Microsoft® Windows Server® 2012 Datacenter

Microsoft® Windows Server® 2012 R2 Datacenter

Microsoft®

Microsoft® Windows Server® 2012 R2 Standard

Microsoft® Windows Server® 2012 Essentials

Microsoft® Windows Server® 2012 R2 Essentials

Microsoft® Windows Server® 2016 Datacenter

Microsoft® Windows Server® 2016 Standard

The following abbreviations are used for Red Hat Linux.

•

Product name Abbreviation

Red Hat Enterprise Linux 5 (for x86) Red Hat Enterprise Linux 5 (for Intel64)

Red Hat Enterprise Linux 6 (for x86) Red Hat Enterprise Linux 6 (for Intel64)

Red Hat Enterprise Linux 7 (for Intel 64) Red Hat Enterprise Linux 7

■

Symbols Used in This Manual

Windows Server® 2012 Standard

Windows Server 2012

Windows Server 2016

Red Hat Enterprise Linux 5

Red Hat Enterprise Linux 6

The following symbols are used throughout this manual:

This indicates information for the user to note when using the ETERNUS AF. Please be sure to read this information.

This indicates supplementary and reference information.

■

Abbreviations Used in This Manual

ETERNUS AF650 S2" refers to the FUJITSU Storage ETERNUS AF650 S2 and "ETERNUS AF650" refers to the

•

FUJITSU Storage ETERNUS AF650.

"ETERNUS AF" refers to the ETERNUS AF650 S2 and the ETERNUS AF650.

•

"CA" refers to a host interface module that is used in an ETERNUS AF to connect to a server.

•

"Host Bus Adapter (HBA)" refers to an interface module that is normally used in a server to connect to

•

ETERNUS AF storage systems.

•

Trademark symbols such as ™ and ® are omitted in this document.

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Electric Shock

No Disassembly

Unplug

Preface

Warning Signs

Warning signs are shown throughout this manual in order to prevent injury to the user and/or material damage. These signs are composed of a symbol and a message describing the recommended level of caution. The following explains the symbol, its level of caution, and its meaning as used in this manual.

The following symbols are used to indicate the type of warnings or cautions being described.

This symbol indicates the possibility of serious or fatal injury if the ETERNUS AF is not used properly.

This symbol indicates the possibility of minor or moderate personal injury, as well as damage to the ETERNUS AF and/or to other users and their property, if the ETERNUS AF is not used properly.

This symbol indicates IMPORTANT information for the user to note when using the ETER-

NUS AF

The triangle emphasizes the urgency of the WARNING and CAUTION contents. Inside

the triangle and above it are details concerning the symbol (e.g. Electrical Shock).

The barred "Do Not..." circle warns against certain actions. The action which must be avoided is both illustrated inside the barred circle and written above it (e.g. No Disassembly).

The black "Must Do..." circle indicates actions that must be taken. The required action is both illustrated inside the black disk and written above it (e.g. Unplug).

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Warning level indicator

Warning type indicator

Warning details

 To avoid damaging the ETERNUS storage system, pay attention to the

following points when cleaning the ETERNUS storage system:

- Make sure to disconnect the power when cleaning.

- Be careful that no liquid seeps into the ETERNUS storage system when using cleaners, etc.

- Do not use alcohol or other solvents to clean the ETERNUS storage system.

Warning layout ribbon

Example warning

CAUTION

Preface

How Warnings are Presented in This Manual

A message is written beside the symbol indicating the caution level. This message is marked with a vertical ribbon in the left margin, to distinguish this warning from ordinary descriptions.

A display example is shown here.

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Chapter 1 Component Names and LED Names 12

1.1 Controller Enclosures.................................................................................................................... 12

Front...................................................................................................................................................................12

1.1.1

1.1.2 Rear ....................................................................................................................................................................13

1.1.3 Components (Front) ...........................................................................................................................................14

1.1.4 Components (Rear).............................................................................................................................................16

1.2 Drive Enclosures ........................................................................................................................... 21

1.2.1 Front...................................................................................................................................................................21

1.2.2 Rear ....................................................................................................................................................................21

1.2.3 Components (Front) ...........................................................................................................................................22

1.2.4 Components (Rear) ............................................................................................................................................24

1.3 19-inch Racks ............................................................................................................................... 26

1.3.1 Front...................................................................................................................................................................26

1.3.2 Rear ....................................................................................................................................................................27

1.4 Power Distribution Units (for Regions other than the EMEIA, Central American, and Caribbean Re-

gions) ........................................................................................................................................... 28

1.4.1 Power Distribution Units (1U).............................................................................................................................28

1.4.2 Power Distribution Units (2U).............................................................................................................................29

Chapter 2 Basic Operation 30

2.1 How to Open/Close the Rack Doors............................................................................................... 30

2.1.1 How to Open/Close the Front Door

2.1.2 How to Open/Close the Rear Door .......................................................................................................................31

2.2 Powering On and Off .................................................................................................................... 33

2.2.1 Switching On and Off the Main Line Switch on the Power Distribution Unit (for Regions other than the EMEIA,

Central American, and Caribbean Regions)...........................................................................................................33

2.2.2 Switching On and Off the PSU Switch on the Power Supply Unit .........................................................................35

......................................................................................................................30

2.2.3 Powering On .......................................................................................................................................................36

2.2.4 Powering Off.......................................................................................................................................................38

2.3 Using the Setting Change Switches .............................................................................................. 40

Chapter 3 Storage System Monitoring 42

3.1 Checking LED Status..................................................................................................................... 42

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Table of Contents

3.2 Displaying Status via ETERNUS Web GUI....................................................................................... 42

3.3 Displaying Status via ETERNUS CLI

................................................................................................ 43

3.4 Event Notification......................................................................................................................... 44

3.5 Audit Log...................................................................................................................................... 45

Chapter 4 Process Time (Estimated) 46

4.1 Volume Formatting Time.............................................................................................................. 46

4.2 Rebuild/Copyback Process Time

.................................................................................................... 47

Chapter 5 Maintenance 48

5.1 Periodic Backup............................................................................................................................ 48

5.2 Maintenance Service

5.2.1 Maintenance Support Period ..............................................................................................................................48

5.2.2 Replacing Batteries.............................................................................................................................................49

5.2.3 Related Service ...................................................................................................................................................49

.................................................................................................................... 48

Chapter 6 Troubleshooting 50

6.1 Check List ..................................................................................................................................... 50

6.2 Required Information for Inquiries

............................................................................................... 57

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List of Figures

Figure 1.1 Front View of a Controller Enclosure (with a Front Cover).........................................................................12

Figure 1.2

Figure 1.3 Rear View of a Controller Enclosure ..........................................................................................................13

Figure 1.4 Operation Panel (Controller Enclosure) ....................................................................................................14

Figure 1.5 Battery .....................................................................................................................................................15

Figure 1.6 Controller .................................................................................................................................................16

Figure 1.7 Controller LEDs.........................................................................................................................................17

Figure 1.8 Host Interface for FC cable connections (4port)........................................................................................18

Figure 1.9 Host Interface for FC Cable Connections (2port, Equipped with SFP+ Modules in All Ports) ......................18

Figure 1.10 Host Interface for Copper Twinax Cable Connections (2port)....................................................................19

Figure 1.11 Power Supply Unit (Controller Enclosure).................................................................................................20

Figure 1.12 Front View of a Drive Enclosure ................................................................................................................21

Figure 1.13 Rear Views of a Drive Enclosure................................................................................................................21

Figure 1.14 Operation Panel (Drive Enclosure) ...........................................................................................................22

Figure 1.15 Drives.......................................................................................................................................................23

Figure 1.16 Drive Slot Numbers (Drive Enclosure).......................................................................................................23

Figure 1.17 I/O Module (Drive Enclosure)....................................................................................................................24

Figure 1.18 Power Supply Unit (Drive Enclosure) ........................................................................................................25

Figure 1.19 Front View of a 19-inch Rack ....................................................................................................................26

Figure 1.20 Rear View of a 19-inch Rack .....................................................................................................................27

Figure 1.21 Power Distribution Unit (AC200-240V, 1U, 4 Outlets)...............................................................................28

Figure 1.22 Power Distribution Unit (AC200-240V, 2U, 12 Outlets).............................................................................29

Figure 1.23 Power Distribution Unit (AC200-240V, 2U, 16 Outlets).............................................................................29

Figure 2.1 ON Position (Marked "|") of the Main Line Switches on a 1U Power Distribution Unit ..............................33

Figure 2.2 ON Position (Marked "|") of the Main Line Switches on a 2U Power Distribution Unit ..............................33

Figure 2.3 OFF Position (Marked "¡") of the Main Line Switches on a 1U Power Distribution Unit ...........................34

Figure 2.4 OFF Position (Marked "¡") of the Main Line Switches on a 2U Power Distribution Unit ...........................34

Figure 2.5 ON Position (Marked "|") of the PSU Switch on a Power Supply Unit ........................................................35

Figure 2.6 OFF Position (Marked "¡") of the PSU Switch of a Power Supply Unit ......................................................36

Figure 3.1 ETERNUS Web GUI Screen.........................................................................................................................42

Figure 3.2 Event Notification ....................................................................................................................................44

Figure 3.3 Audit Log..................................................................................................................................................45

Front View of a Controller Enclosure (without a Front Cover)....................................................................13

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List of Tables

Table 1.1 Status and Meanings of Each LED (Operation Panel (Controller Enclosure)) ............................................15

Table 1.2

Table 1.3 Status and Meanings of Each LED (Controller) .........................................................................................17

Table 1.4 Status and Meanings of Each LED (Host Interface)...................................................................................19

Table 1.5 Status and Meanings of Each LED (Power Supply Unit) ............................................................................20

Table 1.6 Status and Meanings of Each LED (Operation Panel (Drive Enclosure)) ...................................................22

Table 1.7 Status and Meanings of Each LED (Drive) ................................................................................................23

Table 1.8 Status and Meanings of Each LED (I/O Module) .......................................................................................24

Table 1.9 Status and Meanings of Each LED (Power Supply Unit (Drive Enclosure)) ................................................25

Table 3.1 General Status of ETERNUS Web GUI.........................................................................................................43

Table 3.2 General Status of ETERNUS CLI .................................................................................................................43

Table 4.1 Volume Formatting Time..........................................................................................................................46

Table 4.2 Rebuild Process Time................................................................................................................................47

Table 4.3 Copyback Process Time.............................................................................................................................47

Status and Meanings of Each LED (Battery) .............................................................................................15

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Chapter 1

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Component Names and LED Names

This chapter provides the component names of the ETERNUS AF.

1.1 Controller Enclosures

An operation panel is in the front of the controller enclosure. The controllers and the power supply units are installed in the rear.

1.1.1 Front

This section provides the names of the components in the front of a controller enclosure.

● With a Front Cover

Figure 1.1 Front View of a Controller Enclosure (with a Front Cover)

1. Operation panel

2. Front cover

3. Flange cover

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Chapter 1 Component Names and LED Names

1.1 Controller Enclosures

● Without a Front Cover

Figure 1.2 Front View of a Controller Enclosure (without a Front Cover)

1. Battery (BBU#0)

2. Battery (BBU#1)

3. Battery (BBU#2)

1.1.2 Rear

This section provides the names of the components in the rear of a controller enclosure.

Figure 1.3

Rear View of a Controller Enclosure

1. Controller 0 (CM#0)

2. Controller 1 (CM#1)

3. Power supply unit (CPSU#0)

4. Power supply unit (CPSU#1)

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Chapter 1 Component Names and LED Names

1.1 Controller Enclosures

1.1.3 Components (Front)

This section describes the operation panel and the batteries in the front of the controller enclosure.

■

Operation Panel

An operation panel has LEDs, a Power switch, and setting change switches.

Figure 1.4 shows the operation panel. Table 1.1 shows the status and meanings of each LED.

Figure 1.4 Operation Panel (Controller Enclosure)

A. With a flange cover

B. Without a flange cover and a front cover

1. Power switch This switch is used to turn on or off the

2. POWER LED

3. IDENTIFY LED

4. FAULT LED

5. MAINTENANCE LED

6. CACHE LED

7. READY LED

8. REMOTE LED

9. MNT SW (maintenance switch) This switch is used to switch the maintenance status on or off.

10. IP RST SW (IP reset switch) This switch is used to initialize the LAN ports or to initialize the user information.

11. MST SW (CM Master Change switch) This switch is used to change the Master CM.

ETERNUS AF.

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1.1 Controller Enclosures

The LEDs turn on or blink to indicate the statuses that are listed below.

Table 1.1 Status and Meanings of Each LED (Operation Panel (Controller Enclosure))

LED name LED status Meanings

POWER

(green)

Power is supplied to the controller enclosure.

■

Batteries

IDENTIFY

FAULT

MAINTENANCE

CACHE

READY

REMOTE

(blinks blue)

(amber)

(blinks amber)

(green)

(blinks green)

(green)

The installation location of the controller enclosure is identified according to the instruction that is issued from ETERNUS Web GUI or ETERNUS CLI.

The ETERNUS AF is in error status.

A part of the ETERNUS AF requires preventive maintenance.

Maintenance for the ETERNUS AF is in progress.

Maintenance (from ETERNUS Web GUI or ETERNUS CLI) for the ETERNUS AF is in progress or a status check of the ETERNUS AF necessary.

There is data in the cache memory of the ETERNUS AF.

The ETERNUS AF is available for use.

The ETERNUS AF is turned on and off with the server.

Batteries are used for backup power source in case of power outage.

Batteries have LEDs.

Figure 1.5 shows the battery. Table 1.2 shows the status and meanings of each LED.

Figure 1.5 Battery

1. BRDY LED

2. CHG LED

3. BCA LED

4. BTA LED

The states of LEDs are listed below.

Table 1.2 Status and Meanings of Each LED (Battery)

LED name LED status Meaning

BRDY (Battery Ready)

CHG (Charge)

(green)

The battery charge rate is 90% or more.

The battery is being charged or is ready for discharge.

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Chapter 1 Component Names and LED Names

1.1 Controller Enclosures

LED name LED status Meaning

BCA (BCU Alarm)

BTA (BTU Alarm)

1.1.4 Components (Rear)

This section describes the controllers and the power supply units in the rear of the controller enclosure.

■

Controller

(amber)

The battery is in error status.

(amber)

The controller contains a CPU,

system memory, host interfaces, Bootup and Utility Device (BUD), and drive

interface (DI) ports. The controller controls all operations in the ETERNUS AF.

● Controller

Figure 1.6 shows the controller.

Figure 1.6 Controller

1. Host interface (CA#0) Install host interfaces. For details, refer to "

2. Host interface (CA#1) Install host interfaces. For details, refer to "

3. Host interface (CA#2) Install host interfaces. For details, refer to "

■ Host Interfaces" (page 18).

4. Host interface (CA#3) Install host interfaces. For details, refer to "

5. FST (LAN) port A port that is dedicated for maintenance engineers. Customers must not use this port.

6. RMT (LAN) port This port is used for connecting a LAN cable and used for the remote support function. This port uses an

RJ-45 connector.

7. MNT (LAN) port This port is used for connecting a LAN cable and used for operation management. This port uses an RJ-45

connector.

8. DI (OUT) port This port is used to connect a controller enclosure to a drive enclosure with a mini SAS HD cable between

enclosures.

■ Host Interfaces" (page 18).

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Chapter 1 Component Names and LED Names

1.1 Controller Enclosures

9. PWC port This port is used to connect a power synchronized unit with an RS232C cable.

● Controller LEDs

Figure 1.7 shows the LEDs of the controller. Table 1.3 shows the status and meanings of each LED.

Figure 1.7 Controller LEDs

1. READY LED

2. FAULT LED

3. LAN ACCESS LED

4. LAN LINK LED

5. MASTER LED

6. IDENTIFY LED

7. DI (OUT) FAULT LED

8. DI (OUT) LINK LED

The LEDs turn on or blink to indicate the statuses that are listed below.

Table 1.3 Status and Meanings of Each LED (Controller)

LED name LED status Meanings

READY

(green)

(blinks green)

FAULT

(amber)

(blinks amber)

LAN ACCESS

(blinks green)

LAN LINK

(green)

MASTER

(green)

IDENTIFY

(blinks blue)

DI (OUT) FAULT

(amber)

(blinks amber)

DI (OUT) LINK

(green)

The controller is in normal status.

An error has occurred during startup.

The controller is in error status.

•

An error has occurred during startup.

•

Data is being sent or received via the LAN port (for operation management).

The link between the LAN port (for operation management) and the destination has been established.

The controller is set as a Master CM.

As ordered via ETERNUS Web GUI or ETERNUS CLI, the installation location of the controller is identified.

The link between the DI (OUT) port and the destination port is in error status.

The ports to connect the cables are indicated. This occurs while a drive enclosure is being added.

The link between the DI (OUT) port and the destination port has been established.

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4 5 6 7

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Chapter 1 Component Names and LED Names

1.1 Controller Enclosures

■

Host Interfaces

A host interface is a board that has interface ports to connect a controller to the server.

Figure 1.8 and Figure 1.9 show host interfaces. Table 1.4

● Host Interface (for FC Cable Connections) (4port)

The ports on the host interface are used for connecting a controller to a server with an FC cable. There is one type of 4port host interface for FC cable connections: FC 16Gbit/s.

Figure 1.8 Host Interface for FC cable connections (4port)

shows the status and meanings of each LED.

1. CA READY LED

2. CA FAULT LED

3. LINK/FAULT LED

4. Host Interface Port #0

5. Host Interface Port #1

6. Host Interface Port #2

7. Host Interface Port #3

● Host Interface

(for FC Cable Connections) (2port)

The ports on the host interface are used for connecting a controller to a server with an FC cable. There are three types of 2port host interfaces for FC cable connections: FC 32Gbit/s, FC 16Gbit/s, and iSCSI 10Gbit/s.

The following figure shows an example of when the host interface is FC.

Figure 1.9 Host Interface for FC Cable Connections (2port, Equipped with SFP+ Modules in All Ports)

1. CA READY LED

2. CA FAULT LED

3. LINK/FAULT LED

4. Host Interface Port #0

5. Host Interface Port #1

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Chapter 1 Component Names and LED Names

1.1 Controller Enclosures

● Host Interface (for Copper Twinax Cable Connections) (2port)

The ports on the host interface are used for connecting a controller to a server with a Copper Twinax cable.

Figure 1.10 Host Interface for Copper Twinax Cable Connections (2port)

1. CA READY LED

2. CA FAULT LED

3. LINK/FAULT LED

4. Host Interface Port #0

5. Host Interface Port #1

The states of LEDs are listed below.

Table 1.4 Status and Meanings of Each LED (Host Interface)

LED name LED status Meanings

CA FAULT

(amber)

CA READY

(green)

LINK/FAULT

(green)

(amber)

The host interface is in error status.

The host interface is in normal status.

The link between the host interface port and the destination port has been established.

The host interface port is in error status.

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Chapter 1 Component Names and LED Names

1.1 Controller Enclosures

■

Power Supply Unit

The power supply unit transforms input AC power from a power socket to DC power and supplies power to each component.

Each power supply unit contains fans.

Figure 1.11

shows the power supply unit. Table 1.5 shows the status and meanings of each LED.

Figure 1.11 Power Supply Unit (Controller Enclosure)

1. POWER LED

2. FAULT LED

3. Inlet

The states of LEDs are listed below.

Table 1.5 Status and Meanings of Each LED (Power Supply Unit)

LED name LED status Meanings

POWER

(green)

FAULT

(amber)

AC power is supplied to the power supply unit.

The power supply unit is in error status.

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Chapter 1 Component Names and LED Names

1.2 Drive Enclosures

Drives and an operation panel are installed in the front of the drive enclosure. I/O modules and power supply units are installed in the rear.

1.2.1 Front

This section provides the names of the components in the front of a drive enclosure.

Figure 1.12 Front View of a Drive Enclosure

1. Operation panel

2. Drive

3. Flange cover

1.2.2 Rear

This section provides the names of the components in the rear of a drive enclosure.

Figure 1.13 Rear Views of a Drive Enclosure

1. I/O module (IOM#0)

2. I/O module (IOM#1)

3. Power supply unit (PSU#0)

4. Power supply unit (PSU#1)

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Chapter 1 Component Names and LED Names

1.2 Drive Enclosures

1.2.3 Components (Front)

This section describes the operation panel and the drives in the front of the drive enclosure.

■

Operation Panel

An operation panel has a DE-ID display and LEDs.

Figure 1.14 shows the operation panel. Table 1.6 shows the status and meanings of each LED.

Figure 1.14 Operation Panel (Drive Enclosure)

1. DE-ID The DE-ID (drive enclosure number) of the drive enclosure is displayed.

2. IDENTIFY LED

3. FAULT LED

4. POWER LED

The LEDs turn on or blink to indicate the statuses that are listed below.

Table 1.6 Status and Meanings of Each LED (Operation Panel (Drive Enclosure))

LED name LED status Meanings

IDENTIFY

FAULT

POWER

(blinks blue)

(amber)

(green)

The installation location of the drive enclosure is identified according to the instruction that is issued from ETERNUS Web GUI or ETERNUS CLI.

The drive enclosure is in error status.

DC power is supplied to the drive enclosure.

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Slot#8

Slot#9

Slot#10

Slot#11

Slot#12

Slot#13

Slot#14

Slot#15

Slot#0

Slot#1

Slot#2

Slot#3

Slot#4

Slot#5

Slot#6

Slot#7

Slot#16

Slot#17

Slot#18

Slot#19

Slot#20

Slot#21

Slot#22

Slot#23

Chapter 1 Component Names and LED Names

1.2 Drive Enclosures

■

Drives

Figure 1.15 shows the drive. Figure 1.16 shows the slot number of each drive.

Table 1.7 shows the status and meanings of each LED.

Figure 1.15 Drives

1. DRIVE READY LED

2. DRIVE FAULT LED

Figure 1.16 Drive Slot Numbers (Drive Enclosure)

The LEDs turn on or blink to indicate the statuses that are listed below.

Table 1.7 Status and Meanings of Each LED (Drive)

LED name LED status Meanings

DRIVE READY

(green)

(blinks green)

DRIVE FAULT

(amber)

The drive is in normal status.

The drive is in error status.

•

The LED light up operation was performed from the ETERNUS

•

CLI command line in order to identify the drive location.

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Chapter 1 Component Names and LED Names

1.2 Drive Enclosures

1.2.4 Components (Rear)

This section describes the I/O modules and the power supply units in the rear of the drive enclosure.

■

I/O Modules

The I/O module is a component that controls how the controller and the drives interact.

Figure 1.17 shows the I/O module. Table 1.8 shows the status and meanings of each LED.

Figure 1.17 I/O Module (Drive Enclosure)

1. DI (IN) port This port is used to connect between enclosures.

2. DI (IN) LINK LED

3. DI (IN) FAULT LED

4. DI (OUT) port This port is used to connect between enclosures.

5. DI (OUT) LINK LED

6. DI (OUT) FAULT LED

7. READY LED

8. IDENTIFY LED

9. FAULT LED

The LEDs turn on or blink to indicate the statuses that are listed below.

Table 1.8 Status and Meanings of Each LED (I/O Module)

LED name LED status Meaning

DI (IN) LINK

DI (IN) FAULT

DI (OUT) LINK

DI (OUT) FAULT

(green)

(amber)

(blinks amber)

(green)

(amber)

(blinks amber)

The link between the DI (IN) port and the source port has been established.

The ports to remove the mini SAS HD cables between enclo-

•

sures from are indicated. This occurs while a drive enclosure is being added.

The link between the DI (IN) port and the source port is in error

•

status.

The ports to connect the cables are indicated. This occurs while a drive enclosure is being added.

The link between the DI (OUT) port and the destination port has been established.

The link between the DI (OUT) port and the destination port is in error status.

The ports to connect the cables are indicated. This occurs while a drive enclosure is being added.

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1234 5 6

Chapter 1 Component Names and LED Names

1.2 Drive Enclosures

LED name LED status Meaning

READY

(green)

The I/O module is in normal status.

IDENTIFY

FAULT

■

Power Supply Units

(blinks blue)

(amber)

The installation location of the I/O module is identified according to the instruction that is issued from ETERNUS Web GUI or ETERNUS CLI.

The I/O module is in error status.

The power supply unit transforms input AC power from a power socket to DC power and supplies power to each component.

Each power supply unit contains fans.

Figure 1.18

shows the power supply unit. Table 1.9 shows the status and meanings of each LED.

Figure 1.18 Power Supply Unit (Drive Enclosure)

1. POWER LED

2. FAULT LED

3. AC MISSING LED

4. FAN FAIL LED

5. PSU switch This switch is used to turn on and off the AC power supply.

6. Inlet This inlet is used to connect a power cord.

The states of LEDs are listed below.

Table 1.9 Status and Meanings of Each LED (Power Supply Unit (Drive Enclosure))

LED name LED status Meaning

POWER

(green)

FAULT

(amber)

AC MISSING

(amber)

FAN FAIL

(amber)

AC power is supplied to the power supply unit.

AC power is not supplied to the power supply unit.

AC power is not supplied to this power supply unit, but AC power is supplied to the other power supply unit.

The power supply unit or the fan in the power supply unit is in error status.

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Chapter 1 Component Names and LED Names

1.3 19-inch Racks

There are two types of 19-inch racks; a base rack and an expansion rack.

The base rack is used to install the controller enclosure and drive enclosures. Expansion racks are used to install additional drive enclosures.

1.3.1 Front

Figure 1.19 Front View of a 19-inch Rack

1. Door handle

For instructions on how to open the front door, refer to "2.1.1.1 How to Open the Front Door" (page 30

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Chapter 1 Component Names and LED Names

1.3 19-inch Racks

1.3.2 Rear

Figure 1.20 Rear View of a 19-inch Rack

1. Door handle

For instructions on how to open the rear door, refer to "2.1.2.1 How to Open the Rear Door

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Chapter 1 Component Names and LED Names

1.4 Power Distribution Units (for Regions other than the EMEIA, Central American, and Caribbean Regions)

There are two sizes for power distribution units: 1U and 2U.

1.4.1 Power Distribution Units (1U)

The 1U power distribution unit has four outlets and two inlets.

■

Power Distribution Unit (AC200-240V, 1U, 4 Outlets)

Figure 1.21

1. Main line switch

2. Outlet (OUTPUT)

3. Inlet (INPUT)

Power Distribution Unit (AC200-240V, 1U, 4 Outlets)

This turns on and off the power distribution unit.

This is a socket (IEC60320 C13) for outgoing power supply. This socket is used to connect a power cord (AC output cable).

This is a socket (IEC60320 C14) for incoming power supply. This socket is used to connect a power cord (AC input cable).

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Chapter 1 Component Names and LED Names

1.4 Power Distribution Units (for Regions other than the EMEIA, Central American, and Caribbean Regions)

1.4.2 Power Distribution Units (2U)

2U power distribution units are available in two types: a 12 outlet type and a 16 outlet type.

■

Power Distribution Unit (AC200-240V, 2U, 12 Outlets)

There are 12 outlets.

Figure 1.22

1. Main line switch

Power Distribution Unit (AC200-240V, 2U, 12 Outlets)

This turns on and off the power distribution unit.

2. Outlet (OUTPUT) This is a socket (IEC60320 C13) for outgoing power supply. This socket is used to connect a power cord (AC

output cable).

■

Power Distribution Unit (AC200-240V, 2U, 16 Outlets)

There are 16 outlets.

Figure 1.23

1. Main line switch

2. Outlet (OUTPUT)

Power Distribution Unit (AC200-240V, 2U, 16 Outlets)

This turns on and off the power distribution unit.

This is a socket (IEC60320 C13) for outgoing power supply. This socket is used to connect a power cord (AC output cable).

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Chapter 2

Basic Operation

This chapter explains how to open and close rack doors and how to turn the ETERNUS AF on and off.

2.1 How to Open/Close the Rack Doors

Each 19-inch rack has a front door and a rear door.

The following section explains how to open and close the front and rear doors.

2.1.1 How to Open/Close the Front Door

2.1.1.1 How to Open the Front Door

1 Insert the rack key and turn the key 180 degrees anticlockwise.

This will unlock the front door.

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Chapter 2 Basic Operation

2.1 How to Open/Close the Rack Doors

2 Pull the door handle forward.

2.1.1.2 How to Close the Front Door

Reverse the opening procedure to close the front door.

Close the front door with the door handle pulled forward.

2.1.2 How to Open/Close the Rear Door

2.1.2.1 How to Open the Rear Door

1 Insert the rack key and turn the key 180 degrees anticlockwise.

This will unlock the rear door.

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Chapter 2 Basic Operation

2.1 How to Open/Close the Rack Doors

2 Pull the bottom of the door handle forward.

3 Rotate the door handle anticlockwise and pull the door open.

2.1.2.2 How to Close the Rear Door

Reverse the opening procedure to close the rear door.

Close the rear door with the door handle rotated.

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Main line switch

Chapter 2 Basic Operation

2.2 Powering On and Off

This section explains how to turn on and off the ETERNUS AF.

2.2.1 Switching On and Off the Main Line Switch on the Power Distribution Unit (for Regions other than the EMEIA, Central American, and Caribbean Regions)

This section explains how to switch the main line switch of the power distribution unit to ON and OFF.

■

To Switch to ON

Turn the main line switch of the power distribution unit to the ON position (marked "|").

Make sure all of the main line switches are in the ON position.

● For 1U

Figure 2.1 ON Position (Marked "|") of the Main Line Switches on a 1U Power Distribution Unit

● For 2U

Figure 2.2 ON Position (Marked "|") of the Main Line Switches on a 2U Power Distribution Unit

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Main line switch

Chapter 2 Basic Operation

2.2 Powering On and Off

■

To Switch to OFF

Turn the main line switch of the power distribution unit to the OFF position (marked "¡").

This does not need to be turned off for normal operation. If the ETERNUS AF must be turned off, such as before any inspections of power supply devices are performed, turn off the dure described in "2.2.4 Powering Off" (page 38), turn all the PSU switches of the power supply unit to the OFF position, and turn the main line switch to the OFF position.

● For 1U

Figure 2.3 OFF Position (Marked "¡") of the Main Line Switches on a 1U Power Distribution Unit

ETERNUS AF by using the proce-

● For 2U

Figure 2.4 OFF Position (Marked "¡") of the Main Line Switches on a 2U Power Distribution Unit

When turning the main line switch to ON (marked "|") right after turning the main line switch to OFF (marked "¡"), turn it back to ON (marked "|") after the POWER LED of the power supply unit has turned off completely.

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Power supply unit (PSU#0) Power supply unit (PSU#1)

POWER LED

Drive enclosure

Power supply unit (PSU#0)

Power supply unit (PSU#1)

Chapter 2 Basic Operation

2.2 Powering On and Off

2.2.2 Switching On and Off the PSU Switch on the Power Supply Unit

This section explains how to move the PSU switch of the power supply unit of the drive enclosures to the ON and OFF positions in each enclosure. Note that power supply units for controller enclosures do not have PSU switches.

■

To Switch to ON

Turn the PSU switch of the power supply unit to the ON position (marked "|").

Make sure all of the PSU switches are in the ON position.

Figure 2.5 ON Position (Marked "|") of the PSU Switch on a Power Supply Unit

AC power is supplied to an enclosure.

For the drive enclosure, the POWER LED on the power supply unit emits green lights and the fan revolves at high speed for 30 seconds.

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Power supply unit (PSU#0) Power supply unit (PSU#1)

Chapter 2 Basic Operation

2.2 Powering On and Off

■

To Switch to OFF

Turn the PSU switch of the power supply unit to the OFF position (marked "¡").

This does not need to be turned off for normal operation.

Figure 2.6 OFF Position (Marked "¡") of the PSU Switch of a Power Supply Unit

Check that the POWER LED of the power supply unit is off.

2.2.3 Powering On

This section explains how to turn on the ETERNUS AF.

To turn on the ETERNUS AF, perform the following procedure.

Via the power switch

•

Press the Power switch to turn on the

The following methods can be used to turn the power on by linking with the server.

Power Synchronized Unit

•

Use the power synchronized unit to turn on the ETERNUS AF.

Wake On LAN

•

Use the Wake On LAN function to turn on the power.

Before turning on the ETERNUS AF, make sure that the main line switches of the power distribution units and the PSU switches on the power supply units of the switches of the power distribution units and the PSU switches on the ETERNUS AF to the OFF position.

ETERNUS AF.

ETERNUS AF are "ON". Do not turn the main line

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Controller enclosure

Power switch

Chapter 2 Basic Operation

2.2 Powering On and Off

For the ETERNUS AF650 S2

•

, it takes approximately seven minutes to reach the READY state (READY LED turns on) after the ETERNUS AF is turned on. If an error is detected in a component during the initial power-on diagnostics, it may take a maximum of 12 minutes (or a maximum of 18 minutes for a configuration in which the Deduplication/Compression function is enabled) for the ETERNUS AF to reach the READY state. If a scheduled operation is being performed, make configurations by taking the operation into consideration.

For the ETERNUS AF650, it takes approximately five minutes to reach the READY state (READY LED turns

•

on) after the ETERNUS AF is turned on. If an error is detected in a component during the initial power-on diagnostics, it may take a maximum of 10 minutes (or a maximum of 11 minutes for a configuration in which the Deduplication/Compression function is enabled) for the ETERNUS AF to reach the READY state. If a scheduled operation is being performed, make configurations by taking the operation into consideration.

Before turning the server on, check that the ETERNUS AF and the network devices that connect the ETER-

•

NUS AF and the server are all in READY status.

If the server is turned on while any of these devices are not in READY status, the server may not be able to recognize the ETERNUS AF.

To turn on the ETERNUS AF by linking with the server, the server must wait until the ETERNUS AF is in

•

the READY state.

If the Auto Power function is enabled via ETERNUS Web GUI or ETERNUS CLI, the ETERNUS AF is automat-

•

ically turned on when power is supplied to the ETERNUS AF.

If the Power Resume function is enabled via ETERNUS Web GUI or ETERNUS CLI, the ETERNUS AF is auto-

•

matically turned on after the power is restored.

If the REMOTE LED of the ETERNUS AF is green, turn on the ETERNUS AF via a power synchronized unit.

•

After power-off, wait for about one minute before turning power on again.

•

If the ETERNUS AF is not turned off normally due to problems such as a power failure, it takes approxi-

•

mately 10 minutes (max.) longer to reach the READY state the next time the ETERNUS AF is turned on.

This section explains how to use the Power switch to turn on the ETERNUS AF.

For other procedures, refer to the related manuals.

1 Press the Power switch of the controller enclosure.

The POWER LEDs on the controller enclosure and the drive enclosures are turned on.

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Controller enclosure

Drive enclosure

Chapter 2 Basic Operation

2.2 Powering On and Off

2 After approximately five to seven minutes, check that the READY LED of the controller enclosure is lit

up.

2.2.4 Powering Off

This section explains how to turn off the ETERNUS AF.

To turn off the

Via power switch

•

Press the Power switch to turn off the ETERNUS AF.

Via ETERNUS Web GUI or ETERNUS CLI

•

Use ETERNUS Web GUI or ETERNUS CLI to turn off the ETERNUS AF.

The following methods can be used to turn off the power by linking with the server.

Via the power synchronized unit

•

Use the power synchronized unit to turn off the ETERNUS AF.

ETERNUS AF, perform one of the procedures below.

When the ETERNUS AF

•

is turned off, the power shuts off after the write data in the cache memory is written back to the drives. As a result, it may take approximately eight minutes or up to 10 minutes maximum for the power supply to be completely turned off.

Do not turn off the power of the ETERNUS AF and the network devices that connect the ETERNUS AF to a

•

server while the server is operating. This may result in the loss of data or prevent data from being saved in the ETERNUS AF.

When using a power synchronized unit for power control, turn off the power of the ETERNUS AF via the

•

power synchronized unit. When a power synchronized unit is connected, the power of the ETERNUS AF is automatically turned on because the power synchronization function is activated.

If the REMOTE LED on the ETERNUS AF is green, turn off the ETERNUS AF by linking with the server.

•

Pressing the Power switch does not turn off the ETERNUS AF.

To turn off the ETERNUS AF, use the Power switch, a power synchronized unit, ETERNUS Web GUI, or

•

ETERNUS CLI. If any other method is used to turn off the ETERNUS AF, the replacement cycle for the battery is shortened significantly because the battery continues to charge and discharge.

After power-off, wait for about one minute before turning power on again.

•

This section explains how to use the Power switch to turn off the ETERNUS AF.

For other procedures, refer to the related manuals.

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Controller enclosure

Power switch

Chapter 2 Basic Operation

2.2 Powering On and Off

1 Press and hold the Power switch of the controller enclosure for four seconds or more.

The READY LED on the controller enclosure is turned off.

Press the Power switch only once. If the Power switch is pressed again between the time of the READY LED turning off and the POWER LED turning off, the

ETERNUS AF power may turn on.

2 The power of the ETERNUS AF

is disconnected.

When the power is disconnected, the POWER LED of the controller enclosure and the POWER LEDs of the drive enclosures are turned off.

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Flange cover Front cover

Chapter 2 Basic Operation

2.3 Using the Setting Change Switches

This section explains how to use the setting change switches of the controller enclosure.

The following settings can be performed by using the setting change switches:

Switching the Master CM to the other controller

•

For the two controllers in the ETERNUS AF, the controller through which the ETERNUS AF is set up and operated is called the "Master CM", while the other controller is called the "Slave CM".

Restoring the factory default settings (network environment settings and firewall settings) of the LAN ports

•

Restoring the factory default user settings (user account, role, and RADIUS settings)

•

The operating procedure for the setting change switches is described below.

1 Remove the flange cover and the front cover of the controller enclosure.

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Chapter 2 Basic Operation

2.3 Using the Setting Change Switches

2 Change the status of the ETERNUS AF to maintenance status.

Use the pin to push down the MNT SW (maintenance switch) for three seconds.

The ETERNUS AF is in maintenance status when the MAINTENANCE LED is green.

3 Use each switch to change settings.

• Switching the Master CM to the other controller

Use the pin to push down the MNT SW (maintenance switch) twice within three seconds.

The MASTER LED for the controller that is set as the Master CM is green.

• Restoring the factory default settings of the LAN ports

Use the pin to push down the IP RST SW (IP reset switch) three times within three seconds.

After the default settings of the LAN ports are restored, the MAINTENANCE LED blinks green a few times a second for several seconds.

• Restoring the factory default user settings

(1) Remove all the LAN cables from the LAN ports (MNT ports and RMT ports) of all the controllers.

(2) Use the pin to push down the IP RST SW (IP reset switch) five times within three seconds.

After the default user settings are restored, the MAINTENANCE LED blinks green approximately every second for several seconds.

4 Release maintenance status.

Use the pin to push down the MNT SW (maintenance switch) for three seconds.

The MAINTENANCE LED turns off, which indicates that the

ETERNUS AF is no longer in maintenance sta-

tus.

5 Attach the front cover and the flange cover.

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Chapter 3

Storage System Monitoring

This chapter describes the status monitoring of the ETERNUS AF.

3.1 Checking LED Status

The status of the ETERNUS AF can be checked by the LEDs.

If the FAULT LED in the operation panel is amber, contact your maintenance engineer.

3.2 Displaying Status via ETERNUS Web GUI

The status of the ETERNUS AF and the usage status of RAID groups, TPPs, and SDPs can be checked in the Overview screen of ETERNUS Web GUI.

Figure 3.1 ETERNUS Web GUI Screen

Table 3.1

shows the general status.

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Chapter 3 Storage System Monitoring

3.3 Displaying Status via ETERNUS CLI

Status of the ETERNUS AF is monitored periodically, and the result is displayed as a general status icon with character strings.

Table 3.1 General Status of ETERNUS Web GUI

Status Description

(green)

(red)

(orange)

(yellow)

For details, refer to "Configuration Guide (Web GUI)".

The ETERNUS AF is in a normal state.

An abnormality is detected at a power-off, and I/O access from the server cannot be received.

The ETERNUS AF is in error state.

The ETERNUS AF is under maintenance.

The ETERNUS AF is in warning state.

3.3 Displaying Status via ETERNUS CLI

The status of the ETERNUS AF and the usage status of RAID groups, TPPs, and SDPs can be checked by sending the status display command via ETERNUS CLI.

CLI> show status Summary Status [Normal] CLI> show status Summary Status [Error] CLI> show status Summary Status [Warning]

The general status of the ETERNUS AF indicates whether an error status component or a warning status component exists in the storage system.

Table 3.2 General Status of ETERNUS CLI

Status Description

Empty An undefined or uninstalled component exists in the ETERNUS AF.

Normal The ETERNUS AF is in a normal state.

Pinned Data Pinned data exists in the ETERNUS AF.

Unused An undefined component is installed in the ETERNUS AF.

Warning The ETERNUS AF contains a component that requires preventive maintenance.

Maintenance The ETERNUS AF is under maintenance.

Error An error has occurred in a component that is installed in the ETERNUS AF.

Loop Down The ETERNUS AF is in the BackEnd Down state.

Not Ready An abnormality is detected and access from the host cannot be received.

Subsystem Down The ETERNUS AF cannot be used.

Change Assigned CM CM hot expansion recovery is required.

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SNMP managerMail server Syslog server

Remote support center

REMCS/AIS Connect

Host sense

Server (host)

syslog

SNMP Trap

E-mail

ETERNUS AF

Chapter 3 Storage System Monitoring

3.4 Event Notification

By setting event notification, if an error (event) occurs in the ETERNUS AF, the event information is notified.

The methods that can be used to notify an event are "e-mail", "SNMP Trap", "Syslog", "remote support", and "host sense".

For the procedure on setting event notification, refer to "Configuration Guide (Basic)".

■

E-mail

When an event occurs in the ETERNUS AF

, an e-mail is sent to the specified e-mail address.

For more details on notified event information, refer to "Message List".

■

SNMP Trap

When an event occurs in the ETERNUS AF, an SNMP Trap is sent to the SNMP Manager (monitoring server).

For more details on event information notified by SNMP Trap, refer to "Message List".

■

Syslog

When an event occurs in the ETERNUS AF, the event log can be sent to the external server (Syslog server).

For the notified Syslog messages, refer to "Message List".

■

Remote Support

The information for errors that occur in the ETERNUS AF is notified to the remote support center.

■

Host Sense

When an event occurs in the ETERNUS AF, host senses (sense codes) are sent to the server. For details on sense codes, refer to "Message List".

Figure 3.2 Event Notification

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System administrator

Device name

User/role

Process time

Process details

Process result

etc.

Logout

Setting change

Audit log

ETERNUS AF

Syslog server

Chapter 3 Storage System Monitoring

3.5 Audit Log

By setting audit log, audit trail logs (hereinafter referred to as "audit log") that record performed operations by using the ETERNUS AF Syslog server.

For the procedure on setting audit logs, refer to "Configuration Guide (Basic)". For log information, refer to "Message List".

Figure 3.3 Audit Log

and the system actions that are associated with these operations can be sent to the

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Chapter 4

Process Time (Estimated)

This chapter explains the estimated time that is required for volume formatting and for rebuild/copyback for each RAID level configuration.

4.1 Volume Formatting Time

The following table shows the time required for the volume formatting process.

Table 4.1 Volume Formatting Time

RAID level Number of drives

RAID1 2 (1D+1M) Approx. 14 minutes/200GB

RAID1+0 4 (2D+2M) Approx. 9 minutes/200GB

RAID5 5 (4D+1P) Approx. 6 minutes/200GB

RAID5+0

RAID6 6 (4D+2P) Approx. 7 minutes/200GB

*1: The value shows the time required for volume formatting when the volume capacity is 200GB and there

is no server I/O. The time that is required depends on the type and configuration of the drive.

8 ((3D+1P) ´

Volume formatting time (*1)

SSDs

Approx. 6 minutes/200GB

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Chapter 4 Process Time (Estimated)

4.2 Rebuild/Copyback Process Time

This section explains the time required for Rebuild/Copyback.

■

Rebuild Process Time

The following table shows the time required for the rebuild process.

Table 4.2 Rebuild Process Time

RAID level Number of drives

RAID1 2 (1D+1M) Approx. 9 minutes/200GB

RAID1+0 4 (2D+2M) Approx. 5 minutes/200GB

RAID5 5 (4D+1P) Approx. 3 minutes/200GB

RAID5+0

RAID6 6 (4D+2P) Approx. 3 minutes/200GB

8 ((3D+1P) ´

Rebuild process time (*1)

SSDs

Approx. 2 minutes/200GB

*1: The value shows the rebuild process time when the volume capacity is 200GB and there is no server I/O.

The time that is required depends on the type and configuration of the drive.

■

Copyback Process Time

The following table shows the time required for the copyback process.

Table 4.3 Copyback Process Time

RAID level Number of drives

RAID1 2 (1D+1M) Approx. 9 minutes/200GB

RAID1+0 4 (2D+2M) Approx. 5 minutes/200GB

Copyback process time (*1)

SSDs

RAID5 5 (4D+1P) Approx. 3 minutes/200GB

RAID5+0

RAID6 6 (4D+2P) Approx. 3 minutes/200GB

8 ((3D+1P) ´

Approx. 2 minutes/200GB

*1: The value shows the copyback process time when the volume capacity is 200GB and there is no server

I/O. The time that is required depends on the type and configuration of the drive.

[Set RAID Group Parameter] specifies the rebuild priority for host access. When the Rebuild Priority is "High", rebuild, copyback, and redundant copy performance can be improved.

Note that RAID group performance (throughput) may be reduced when a rebuild, copyback, or redundant copy is being performed in the target RAID group.

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Chapter 5

Maintenance

This chapter describes maintenance once the ETERNUS AF starts to be operated.

5.1 Periodic Backup

In case of an unexpected problems, important data should be regularly backed up.

We recommend that you backup important data regularly. If the

•

and the data has not been backed up, it may be lost.

5.2 Maintenance Service

This section explains the ETERNUS AF maintenance service.

When performing maintenance service, the maintenance engineer connects a PC used for maintenance to the ETERNUS AF. Also, the maintenance engineer may require information that is necessary for performing maintenance operations. If the maintenance engineer has any requirement, we ask that they be handled.

5.2.1 Maintenance Support Period

The standard maintenance support period for ETERNUS AF is five years from the date of purchase, or is defined in your service level agreement (SLA). Contact your sales representative for details if you prefer to extend the period.

ETERNUS AF fails

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Chapter 5 Maintenance

5.2 Maintenance Service

5.2.2 Replacing Batteries

The batteries of the ETERNUS AF are expendable components that need to be replaced periodically.

Batteries can be replaced during regular maintenance free of charge. For customers without a maintenance contract, replacement requests (payment required) must be made.

■

Replacement Cycle for a Battery

If a battery is used at an average temperature of 25 support period (five years). The replacement cycle for a battery varies according to the customer's environment and usage.

The replacement cycle for a battery is shortened if the battery is used at high tem-

•

peratures or the battery charges and discharges frequently.

■

Checking the Time to Replace the Battery

If the time to replace the battery is near, contact your maintenance engineer to re-

•

place the battery. If the battery is still used even after the replacement time has passed, the performance of the ETERNUS AF state of the cache is changed to Write Through mode.

The time to replace the battery can be checked by using the following options.

If the time to replace the battery is near, contact your maintenance engineer.

Check the time to replace the battery by using ETERNUS Web GUI or ETERNUS CLI.

•

If the time to replace the battery is near, a notification is sent via an e-mail or an SNMP trap message.

•

A notification is sent six months before the expiration date.

A notification is sent everyday for a week before the expiration date.

°C, the battery can be used for the entire maintenance

degrades because the operational

5.2.3 Related Service

■

Remote Support

If a possible error that may occur is detected or an error occurs when remote support service is used, the contents of events are automatically sent to the remote support center and notified to the user.

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Chapter 6

Troubleshooting

This chapter explains how to troubleshoot when errors occur.

If something unusual occurs during operation, refer to "6.1 Check List status, and contact your maintenance engineer according to "6.2 Required Information for Inquiries" (page

57).

When the ETERNUS AF is turned off

•

When the ETERNUS AF refuses to turn on

•

When the READY LED is not on

•

When the FAULT LED is on

•

When the FAULT LED blinks

•

When the DRIVE FAULT LED is on

•

When the ETERNUS AF cannot be connected via a network service

•

When I/O access is slow

•

When the server does not recognize the volumes

•

When a server HBA fails and needs to be replaced

•

" (page 50) to check the ETERNUS AF

6.1 Check List

■

When the ETERNUS AF Is Turned Off

Check the points that are shown below. If the problem cannot be resolved, leave the contact your maintenance engineer.

Is the ETERNUS AF's power cord disconnected?

•

Has the server been turned off?

•

If the ETERNUS AF power is in conjunction with the power synchronized unit, the power of the ETERNUS AF will turn off when the server is turned off.

•

Is the main line switch of the power distribution unit turned OFF (¡)?

Is there a power failure?

•

Has there been a recent main power failure?

•

If the Power Resume function is enabled, the ETERNUS AF turns on automatically after the power is restored.

ETERNUS AF alone and

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Chapter 6 Troubleshooting

6.1 Check List

■

When the ETERNUS AF Refuses to Turn On

Check the points that are shown below. If the problem cannot be resolved, leave the ETERNUS AF alone and contact your maintenance engineer.

Is the ETERNUS AF's power cord disconnected?

•

Is the main line switch of the power distribution unit turned OFF (¡)?

Is there a power failure?

•

■

When the READY LED Is Not On

For the ETERNUS AF650 S2 the Deduplication/Compression function is enabled) have passed since the power of the ETERNUS AF was turned on and the READY LED is still not on, contact your maintenance engineer.

For the ETERNUS AF650, if more than 10 minutes (or more than 11 minutes for a configuration in which the Deduplication/Compression function is enabled) have passed since the power of the ETERNUS AF was turned on and the READY LED is still not on, contact your maintenance engineer.

■

When the FAULT LED Is On

Check the points that are shown below. If the problem persists, contact your maintenance engineer.

•

Is the PSU switch of the power supply unit for the drive enclosure in the OFF position (¡)?

•

Is the main line switch of the power distribution unit turned OFF (¡)?

■

When the FAULT LED Blinks

A part of the ETERNUS AF requires preventive replacement. Contact your maintenance engineer.

■

When the DRIVE FAULT LED Is On

Check the drive status.

While the Protection (Shield) function is being used, the DRIVE FAULT LED is temporarily turned on. For details on how the Protection (Shield) function works and how to check whether it is running, refer to "Design Guide (Basic)".

If the problem persists, contact your maintenance engineer.

, if more than 12 minutes (or more than 18 minutes for a configuration in which

■

When the ETERNUS AF Cannot Be Connected via a Network Service

Check the points that are shown below. If the problem persists, contact your maintenance engineer.

Is the ETERNUS AF turned off?

•

Is the LAN cable disconnected? Is the LAN cable connected to a LAN port of a controller with a MASTER LED

•

not turned on?

To switch the Master CM, perform one of the following procedures.

Using the FUNCTION button to switch the Master CM

Push the CM Master Change switch (MST SW) twice within three seconds during maintenance to switch the Master CM to another controller.

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Flange cover Front cover

Chapter 6 Troubleshooting

6.1 Check List

Using ETERNUS Web GUI to switch the Master CM

If the IP address for the Slave CM is specified, access to the Slave CM IP address via ETERNUS Web GUI to switch the Master CM is performed.

Have any network devices (such as LAN switch or router) failed? Are the network device settings invalid?

•

Are the environment settings for the network service invalid?

•

Is the IP address correct?

•

Are the settings for the

•

If the problem is not resolved, follow the procedure below to restore the default values for the network environment settings and the firewall settings.

Note that the settings (network environment settings and firewall settings) for all of the LAN ports are initialized after the following procedure is performed.

ETERNUS AF LAN ports (firewall) invalid?

1 Remove the flange cover and the front cover of the controller enclosure.

2 Change the status of the ETERNUS AF to the maintenance status.

Use the pin to push down the CM Master Change switch (MST SW) for three seconds.

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Chapter 6 Troubleshooting

6.1 Check List

The ETERNUS AF is in the maintenance state when the MAINTENANCE LED is green.

3 Use the pin to push the IP reset switch (IP RST SW) three times within three seconds.

After the default settings of the LAN ports are restored, the MAINTENANCE LED blinks green a few times a second for several seconds.

4 Release the maintenance state.

Use the pin to push down the maintenance switch (MNT SW) for three seconds.

The MAINTENANCE LED turns off.

5 Attach the front cover and the flange cover.

6 Access ETERNUS Web GUI or ETERNUS CLI by using the default IP address to perform the network envi-

ronment settings and the firewall settings.

Make sure to enable the firewall setting for the protocol that is used for each service.

• To use ETERNUS Web GUI, enable the http or https connection. If the connection is disabled, the

• To use ETERNUS CLI, enable the telnet or SSH connection. If the connection is disabled, the ETER-

• To use the "ping" command for the ETERNUS AF, enable the ICMP connection. If the connection is

• To use monitoring software, enable the Maintenance Secure connection. If the connection is disa-

• To use the SNMP Manager, enable the SNMP connection. If the connection is disabled, the ETER-

ETERNUS AF

cannot connect to the network via GUI.

NUS AF cannot connect to the network via CLI.

disabled, the ETERNUS AF does not respond to the "ping" command.

bled, the ETERNUS AF cannot connect to the network via monitoring software.

NUS AF does not respond to SNMP access.

7 Check whether each service can connect to the ETERNUS AF.

If it cannot connect, contact your maintenance engineer.

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Chapter 6 Troubleshooting

6.1 Check List

■

When I/O Access Is Slow

Check the points that are shown below. When the cause is not identified, contact your maintenance engineer.

Check that the ambient temperature does not exceed the operating environment conditions.

•

If the ambient temperature exceeds the operating environment conditions, Nearline SAS disk performance may be reduced.

Click the icon of each part on the [Storage] screen of [Component] of ETERNUS Web GUI to check if an ab-

•

normality is detected in

If an abnormality is detected, contact your maintenance engineer.

Check the battery status of the ETERNUS AF by using ETERNUS Web GUI.

•

If the battery charge rate is low or if the replacement time for a battery has passed, the performance of the ETERNUS AF degrades because the operational state of the cache is changed to Write Through mode.

If the replacement time for a battery has passed, contact your maintenance engineer.

Check the path status.

•

If the ETERNUS Multipath Driver is used, start ETERNUS Multipath Manager.

If an abnormality is detected in a path, refer to the ETERNUS Multipath Driver manuals and follow the direction given in the manuals.

If the ETERNUS Multipath Driver is not used, check the path status by using the path management tool

that each software provides and handle any problems as required.

Check the loading of the ETERNUS AF. If the load is out of balance because of operation content changing

•

or for other reasons, review the configuration and settings.

Check the transfer rate of the FC port.

•

If the transfer rate for the ETERNUS AF is different from the server or the FC switch, set the same transfer rate as the server or FC switch.

Check the number of command queues in the server.

•

When there are no problems in the process capacity of the server, adjust the number of command queues so that the I/Os are issued for the appropriate number.

For details on the number of command queues, refer to "Configuration Guide -Server Connection-".

Check the message log of the OS on the server that is connected and then take the appropriate actions.

•

Check the status of the RAID group.

•

When rebuild/copyback or redundant copy is being performed in a RAID group with a "High" rebuild priority, the performance may be reduced until the operation is complete.

Check the cache parameter settings of the volumes.

•

The performance may be reduced when multiple sequential read accesses simultaneously occur for volumes that do not have the Force Prefetch mode enabled. Enable the Force Prefetch mode and specify the appropriate value for the Prefetch Limit.

This may be caused by accesses that are used for video distribution businesses.

ETERNUS AF parts.

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Chapter 6 Troubleshooting

6.1 Check List

■

When the Server Does Not Recognize the Volumes

Check the points that are shown below. If the problem cannot be resolved, leave the ETERNUS AF alone and contact your maintenance engineer.

Check the status of the

•

the ETERNUS AF, and ensure that there are no problems with the power supply.

Check if an error occurs in a path by using a path management tool such as ETERNUS Multipath Manager.

•

Refer to the relevant manuals and take the required actions.

■

When a Server HBA Fails and Needs to Be Replaced

This section explains the procedure that is required when the HBAs on the server need to be replaced due to an FC card failure.

Only an overview of this procedure is provided here. For details, refer to related manuals.

Identifiers such as WWNs and IP addresses of ports persist even after CMs, CAs, and ports of the ETERNUS AF are changed.

ETERNUS AF and other devices such as network devices connecting the server and

● FC

The following procedure explains how to replace the FC card.

1 Use ETERNUS Web GUI or ETERNUS CLI to check the WWN, the host affinity and the other settings of the

FC card that is to be removed, and then record the settings.

2 Replace the FC card on the server.

(1) Turn off the server where the FC card is to be replaced.

(2) Replace the FC card.

3 Use ETERNUS Web GUI or ETERNUS CLI to specify the required settings.

(1) Change the WWN, host affinity, and other settings of the removed FC card.

Set the WWN, host affinity, and other settings of the new FC card by referring to the information recorded in Step 1.

(2) When a switch is used, the WWN zoning settings need to be changed. For details on this setting,

refer to relevant manuals of the switch.

4 After completing the settings, confirm that access from the server is available.

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Chapter 6 Troubleshooting

6.1 Check List

● LAN Card Replacement

The following procedure explains how to replace the LAN card.

1 Turn off the server where the LAN card is to be replaced.

2 Replace the LAN card.

For details on the replacement procedure, refer to the relevant documentation for the LAN card.

3 After completing the settings, confirm that access from the server is available.

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MODEL. ETxxxxx

SERIAL. xxxxxxxxxx

Model name

Serial number

Device ID label

ETERNUS Web GUI screen

ETERNUS CLI (”show enclosure-status” command) Output example for the ETERNUS AF650 S2

Model name - Serial number

CLI> show enclosure-status

Storage System Name [ETERNUS AF650 S2]

Enclosure View

Model Upgrade Status [Not Upgraded]

Model name

Serial number

Serial Number [xxxxxx]

Model Name [ETxxxxxx]

Chapter 6 Troubleshooting

6.2 Required Information for Inquiries

Before contacting your maintenance engineer when trouble occurs, prepare the information that is shown below. For details on the maintenance service, refer to "5.2 Maintenance Service

● The Model Name and the Serial Number of the ETERNUS AF

This information can be checked by using a device ID label, ETERNUS Web GUI, or ETERNUS CLI.

" (page 48).

● Details about the Trouble, Any Actions Taken, and the Results of These Actions

● The Devices That Are Connected to the ETERNUS AF

The models of the server and network devices

•

The power synchronized unit model

•

The UPS model

•

● Log/Dump Information of the ETERNUS AF

When your maintenance engineer asks for the log/dump information of the log/dump information using the log/dump collection function of ETERNUS Web GUI.

For details on obtaining the log/dump information, refer to "Web GUI User's Guide (Settings)".

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FUJITSU Storage ETERNUS AF650 S2, ETERNUS AF650 All-Flash Arrays

Operation Guide (Basic)

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Date of issuance: December 2017

Issuance responsibility: FUJITSU LIMITED

The content of this manual is subject to change without notice.

•

This manual was prepared with the utmost attention to detail.

•

However, Fujitsu shall assume no responsibility for any operational problems as the result of errors, omissions, or the use of information in this manual.

Fujitsu assumes no liability for damages to third party copyrights or other rights arising from the use of any information

•

in this manual.

The content of this manual may not be reproduced or distributed in part or in its entirety without prior permission from

•

Fujitsu.

Page 59

Fujitsu Storage ETERNUS AF650 S2 Basic Operation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About This Manual

Organization

Preface

Registered Trademarks and Trademarks

Naming Conventions

Warning Signs

Table of Contents

List of Figures

List of Tables

1.1 Controller Enclosures

1.1.1 Front

1.1.2 Rear

1.1.3 Components (Front)

1.1.4 Components (Rear)

1.2 Drive Enclosures

1.2.1 Front

1.2.2 Rear

1.2.3 Components (Front)

1.2.4 Components (Rear)

1.3 19-inch Racks

1.3.1 Front

1.3.2 Rear

1.4 Power Distribution Units (for Regions other than the EMEIA, Central American, and Caribbean Regions)

1.4.1 Power Distribution Units (1U)

1.4.2 Power Distribution Units (2U)

2.1 How to Open/Close the Rack Doors

2.1.1 How to Open/Close the Front Door

2.1.2 How to Open/Close the Rear Door

2.2 Powering On and Off

2.2.1 Switching On and Off the Main Line Switch on the Power Distribution Unit (for Regions other than the EMEIA, Central American, and Caribbean Regions)

2.2.2 Switching On and Off the PSU Switch on the Power Supply Unit

2.2.3 Powering On

2.2.4 Powering Off

2.3 Using the Setting Change Switches

3.1 Checking LED Status

3.2 Displaying Status via ETERNUS Web GUI

3.3 Displaying Status via ETERNUS CLI

3.4 Event Notification

3.5 Audit Log

4.1 Volume Formatting Time

4.2 Rebuild/Copyback Process Time

5.1 Periodic Backup

5.2 Maintenance Service

5.2.1 Maintenance Support Period

5.2.2 Replacing Batteries

5.2.3 Related Service

6.1 Check List

6.2 Required Information for Inquiries