Fujitsu SRS-9924-ABM User Manual

Fujitsu NI / 5E Custom

Terminal Intro & Table of Contents

AND

NI / 5E Custom

Terminal Overview

Using the

Terminal

Terminal Set-Up

SRS-9924-ABM

NI / 5E Custom

Terminal Installation

USER GUIDE

SRS-9924/9912

Ordering National ISDN Lines

Terminal Accessories

NI / 5E Custom

Appendix

Terminal Testing

NI / 5E Custom

Appendix

Error Messages

Appendix

5E Custom

Terminal ICI Displays

Fujitsu Network Communications, Inc.

1000 St. Albans Drive

Raleigh, NC 27609

U.S.A.

Part Number P-UG-99VO-A

Revision 1.1

This publication may be replaced by a revised edition. T o find out if a r evision exists, or to order copies of publications, write to Fujitsu Network Communications, Inc., 1000 St. Albans Drive, Raleigh, NC 27609, or call 1-800-228-ISDN. Please direct all communications to End User Products.

No part of this publication may be reproduced or translated, stored in a database or retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recor ding, or otherwise, without the prior written permission of Fujitsu Network Communications, Inc.

The information contained in this document is subject to change without notice.

Fujitsu NI / 5E Custom Terminal Intro & Table of Contents

Warning

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable pr otection against harmful interfer ence in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference with radio communications. However , ther e is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by unplugging the equipment to turn it off, the user is encouraged to try to correct the interference by one of the following measures:

•

Reorient or relocate the receiving antenna of the affected receiver.

•

Increase the separation between the equipment and the affected receiver.

•

Connect the equipment to an outlet on a circuit different from the one to which the affected receiver is connected.

•

Consult a dealer or experienced radio or television technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC Notice

This telephone is hearing aid compatible.

This equipment complies with Part 68 of the FCC Rules. The FCC Part 68 Label is located on the bottom of the enclosure. This label contains the FCC Registration Number for this equipment. If requested, this information must be provided to your telephone company.

FCC Regulations require that connection of this telephone to the telephone network be made via an FCC registered NT-1 interface device.

Connection to the telephone network should be made via the NT -1 interface by using standard modular telephone jacks, type RJ-49. The plugs and/or jacks used must comply with FCC Part 68 Rules.

System Port Identification

Facility Interface & Service Order Codes

Mfgrs Port

Identifier

If this telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But, if advance notice isn’ t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If this occurs, you will be notified in advance in order to make necessary modifications to maintain uninterrupted service.

Important Safety Information

The Fujitsu ISDN Terminal should be used according with all instructions and precautions provided in this guide.

•

Read and understand all installation instructions.

•

Install cords where they cannot be a hazard to anyone walking nearby.

•

Use only a Class 2 power source or communication circuit power source. If you use a local power supply, use Model AD-3645U.

•

Use only the line cable included with the terminal.

•

Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, laundry tub, in a wet basement, or in a swimming pool.

•

Avoid using the terminal during an electrical storm. There may be a remote risk of electrical shock from lightning.

•

Do not use the terminal to report a gas leak in the vicinity of the leak.

•

Do not overhaul or open this product.

•

Addition and exchanging of hardware options should be performed by authorized personnel.

•

Use your one-touch numbers for storing emergency numbers.

Facilities

Interface Code

Service Order

Code

6.ON RJ-4902IS5ISDN Line

Network Jack

Fujitsu NI / 5E Custom Terminal Intro & Table of Contents

Repairs

Repairs to this equipment can only be made by the manufacturer or its authorized agents. If this equipment is causing harm to the telephone network, the telephone company may request that it be unplugged from the modular outlet until the problem has been corrected. To obtain repair service or warranty information, contact:

Electrical Safety Advisory

We recommend the installation of an AC surge arrestor in the AC outlet to which this equipment is connected. Telephone companies report that electrical surges, typically lightning transients, ar e very destructive to customer terminal equipment connected to AC power sources.

Preface

This guide provides descriptions and procedures for using Fujitsu’s Digital Feature Phones (SRS-9924 and SRS-9912), when attached to a switch supporting ISDN (National ISDN, referred to as NI or 5E Custom versions).

Technical Assistance Center Fujitsu Network Communications, Inc. 1000 St. Albans Drive Raleigh, NC 27609 (919) 790-2211 or 1-800-228-4736

For assistance ordering National ISDN service from your local service pr ovider , see Appendix C.

The Fujitsu SRS-9924 and SRS-9912 are designed to optimize Centrex and other ISDN voice services.

HOW TO USE THIS GUIDE

This section can help you make the most efficient use of this guide. The section describes the overall organization, aids to finding information, and conventions.

Conventions and Layout

•

In procedures, the required actions are noted, with the buttons you press in capital letters, such as HOLD or REDIAL.

•

Other important words, such as messages that appear on the display, also appear in CAPITAL LETTERS.

•

Some procedures use the following symbol to indicate which buttons to press.

•

Call Appearance and Directory Number are abbreviated as CA and DN.

Menus or screen displays appear as text in boxes.

ENTER

12:05PM FRI JAN 15

UNA L-DIR CLEAR OPTIONS

Actions that pertain to only a specific type of ISDN (either National or Custom) or to a particular phone system have the following format or symbols inserted. These symbols appear in the section heading when the information applies entirely to that system, or they appear adjacent to a command where only a specific action applies to that system.

5E Custom Only National ISDN Only

Instructions pertaining to either NI only or 5E Custom only appear in a shaded area on the page.

For specific instructions for National ISDN, these symbols are used:

<5ESS> ................................... Required for Lucent Systems.

<DMS-100> ............................ Required for Nortel Systems.

<EWSD>................................. Required for Siemens Systems.

Note: 5ESS, DMS-100, and EWSD are registered trademarks of Lucent,

Nortel, and Siemens Information and Communication Networks respectively.

Features or instructions that pertain to only a specific terminal have the following symbols inserted.

Fujitsu NI / 5E Custom Terminal Intro & Table of Contents

<SRS-9924>............................ Applies to SRS-9924 only

<SRS-9912>............................ Applies to SRS-9912 only

Softkeys

The softkeys are the four keys located just below the display.

12:05PM FRI JAN 15

OPTIONSCLEARL-DIRUNA

1234

Standard Softkey Layout

ENTER NEXT CLEAR EXIT

1234

Other Softkey Functions

(For entering information as indicated in this User’s Guide.)

You can display the labels at any time without affecting the tasks you are performing. The labels do not, however , have to be displayed for these keys

to work.

Timeouts

When you are setting up local features as described in Chapter 3, some of the data entry displays have built-in timers. If you do not enter information

within six seconds, the display reverts to the menu for selecting the feature you were setting up. You must reselect the feature and start again.

Starting Over

If for any reason you become confused while in menu mode, you can always press OPTIONS, softkey number 4, to return to the setup menus and start over.

Phone Operation

The following two features of ISDN phones may be different fr om what you are used to:

Dialing 9. When you dial for an outside line (usually by pressing 9), you do not hear a pause and a second dial tone. Y ou can begin dialing the telephone

number immediately. Onhook dialing. You can dial a number before you get a dial tone. The

number you dial appears on the display and remains there for thr ee minutes. When you lift the handset or press the SPEAKER button for handsfree mode, the phone initiates the call automatically.

System Administrator

ISDN is very flexible in allowing businesses to customize how it works to meet their specific needs. This User’s Guide refers you to your System Administrator if a customized option may have been chosen during installation.

Y our System Administrator may be your phone company r epr esentative or a member of your telecommunications department.

ISDN CONCEPTS

ISDN stands for Integrated Services Digital Network, which provides many voice features.

The basic ISDN service provides two 64,000 bits per second “B” channels for voice communications. There is also one “D” channel, at 16,000 bits per second, for network signalling. The combination is often referred to as “2B+D”, or the Basic Rate Interface (BRI).

Fujitsu NI / 5E Custom Terminal Intro & Table of Contents

Voice Features

The voice features of an ISDN telephone have several advantages (especially in Centrex systems):

•

They allow your telephone to handle multiple calls simultaneously, receiving calls while keeping others on hold.

•

They also permit a call coming in to a single directory number to ring more than one physical telephone. This featur e facilitates call handling

within a group.

•

They provide easy-to-use-access to powerful features such as call conferencing and call transfer, to enhance your productivity.

Fujitsu NI / 5E Custom Terminal Intro & Table of Contents

•

They allow the incoming directory number and calling name to be displayed if it is available from your service provider.

Multipoint Configurations

In multipoint configurations, ISDN lines are shared by two or mor e terminals. Usually, two terminals will share a BRI, allowing one B-channel for each terminal.

Multipoint operation goes on behind the scenes. The only time you would be aware of it is if you get “blocked” from using a line. If more than two users bid for the two B-channels at the same time, the message B-CHANNEL BUSY appears. Talk to your System Administrator if you get this message frequently.

SPID

For your terminal to work, it must have a valid Service Profile IDentifier (SPID). The SPID number is usually selected and entered when the terminal is installed. If your digital set already has a SPID number, you don’t have to reenter it. For the procedure to enter a SPID, see Chapter 5. CAUTION: Once the SPID number is entered, don’ t change it unless your

System Administrator tells you to do so. Your terminal won’t work without the correct SPID number. If the SPID number is wrong, the set displays the message SPID NG. Enter the correct SPID number and you’ll get the normal dial tone.

TABLE OF CONTENTS

Section Page

Chapter 1

GETTING ACQUAINTED WITH YOUR DIGITAL SET ............................. 1-1

Unique Components .................................................................... 1-6

Switches and Connectors ............................................................. 1-6

LED Indicators.............................................................................. 1-6

MIC-OFF Button ........................................................................... 1-7

Function Keys .............................................................................. 1-7

MULTIFUNCTION BUTTONS .............................................................1-8

CALL INFORMATION DISPLAYS ......................................................... 1-9

SOFTKEYS AND MENU ................................................................... 1-10

Chapter 2

USING THE FUJITSU TERMINAL ........................................................ 2-1

PLACING AND RECEIVING CALLS...................................................... 2-2

Handset Calls ............................................................................... 2-3

Handsfree Calls ............................................................................ 2-3

Headset Calls ............................................................................... 2-4

PLACING A CALL TO A LEASED NETWORK (5E CUSTOM) .................. 2-5

FUNCTION BUTTONS....................................................................... 2-6

REDIAL ............................................................................................ 2-7

HOLD .............................................................................................. 2-7

CONFERENCE.................................................................................. 2-7

DROP .............................................................................................. 2-8

TRANSFER........................................................................................ 2-9

ONE-TOUCH CALLING ................................................................... 2-11

USING CALL ANNOUNCE INTERCOM ............................................. 2-11

UNANSWERED CALL LOGGING (UNA)............................................ 2-13

PERSONAL DIRECTORY .................................................................. 2-14

Fujitsu NI / 5E Custom Terminal Intro & Table of Contents

Chapter 3

TERMINAL SET-UP............................................................................. 3-1

MENU MODE OPERATIONS.............................................................. 3-1

PROGRAMMING A BUTTON FOR

ONE-TOUCH DIALING...................................................................... 3-3

SETTING THE CALENDAR/CLOCK ..................................................... 3-8

REINITIALIZING THE PHONE............................................................. 3-9

UNANSWERED CALL LOGGING (UNA)............................................ 3-10

Fujitsu NI / 5E Custom Terminal Intro & Table of Contents

ENABLING/DISABLING THE SPEAKER FUNCTION ............................ 3-13

HANDSFREE, HANDSET, AND HEADSET MODES ............................. 3-13

CHANGING RINGER MODE ............................................................ 3-14

ASSIGNING A LEASED NETWORK ACCESS CODE DELIMITER (5E CUSTOM) ..

CALL ANNOUNCE INTERCOM ........................................................ 3-18

Call Announce Intercom on Selected Buttons.............................. 3-19

Specifying the Directory Number for Intercom ............................ 3-20

Specifying the Directory Numbers of Call Screeners..................... 3-21

CALL APPEARANCE PREFERENCE ................................................... 3-23

MIC-OFF ........................................................................................ 3-25

SETTING UP/EDITING THE PERSONAL DIRECTORY .......................... 3-26

Chapter 4

SRS-9924-ADD-ON BUTTON MODULE .............................................. 4-1

Chapter 5

INSTALLATION ................................................................................. 5-1

INSTALLING THE TERMINAL.............................................................. 5-2

CONNECTING TO THE NETWORK .................................................... 5-3

SETTING-UP SPIDS ............................................................................ 5-3

LOADING OR MODIFYING NETWORK DATA .....................................5-7

TERMINATION RESISTORS............................................................... 5-23

Chapter 6

ACCESSORIES................................................................................... 6-1

Labeling the Set ........................................................................... 6-1

Handset ....................................................................................... 6-2

Wall Kit ........................................................................................ 6-3

ROM Cartridge ............................................................................. 6-4

3-17

Appendix A Testing Appendix B Error Messages Appendix C ISDN Ordering Appendix D ISDN Call Identification (ICI) Displays

CHAPTER 1

GETTING ACQUAINTED WITH YOUR DIGITAL SET

This introductory chapter describes the set’s parts, connectors, switches, and

screen displays. It also explains how the functions and features operate.

The SRS-9924-ABM is described in Chapter 4.

Softkeys

Multifunction Buttons

SRS-9924-ABM

MSG

13 14 15 16 17

789101112

123456

SRS-9924

DROP CONF

TRAN REDIAL

HOLD SPKR

GHI

1819

PQRS

ABC

JKL

TUV

0 #

DEF

MNO

WXYZ

MIC-OFF

48 49 50

45 46 47

42 43 44

39 40 41

36 37 38

33 34 35

30 31 32

27 28 29

24 25 26

21 22 23

Function Keys Optional ABM

Volume/Contrast Buttons

Figure 1-1: SRS-9924 National ISDN - Front Panel

NI / 5E Custom Terminal Overview

1-1

NI / 5E Custom Terminal Overview

Softkeys

Multifunction Buttons

SRS-9924-ABM

MSG

13 14 15 16 17

789101112

123456

SRS-9924

DROP CONF

TRAN REDIAL

HOLD SPKR

GHI

PQRS

ABC

JKL

TUV

0 #

DEF

MNO

WXYZ

MIC-OFF

45 46 47

42 43 44

39 40 41

36 37 38

33 34 35

30 31 32

27 28 29

24 25 26

21 22 23

18 19 20

Function Keys Optional ABM

Volume/Contrast Buttons

Figure 1-2: SRS-9924 5E Custom - Front Panel

1-2

Multifunction Buttons

MSG

Name

123456

SRS-9912

DROP CONF

TRAN REDIAL

HOLD SPKR

Softkeys

Number

DEF

ABC

JKL

1819

GHI

PQRS

TUV

0 #

MNO

WXYZ

NI / 5E Custom Terminal Overview

Function Keys

Volume/Contrast Buttons

Figure 1-3: SRS-9912 National ISDN - Front Panel

1-3

NI / 5E Custom Terminal Overview

Multifunction Buttons

MSG

Name

123456

SRS-9912

DROP CONF

TRAN REDIAL

HOLD SPKR

Number

GHI

PQRS

ABC

JKL

TUV

0 #

Softkeys

DEF

MNO

WXYZ

1-4

Function Keys

Volume/Contrast Buttons

Figure 1-4: SRS-9912 5E Custom - Front Panel

ISDN Line Connector

LINE

OFF ON

Terminating

resistor

48V DC

DC power connector

Handset/Headset connector located beneath terminal

OFF ON

Figure 1-5: Digital Set Rear View

Handset /Headset plug

Power Source selection

Rear stand

NI / 5E Custom Terminal Overview

Figure 1-6: Digital Set Bottom View

1-5

NI / 5E Custom Terminal Overview

Unique Components

Softkeys/MENU. Four buttons below the display

with changeable functions. The MENU key displays the current functions on line 2 of the display.

Multifunction buttons. These buttons are assigned to CAs, DNs, one-touch numbers, or network features. Dual assignments are not supported. (For example: One-Touch and Call Appearance)

Function keys. Single-touch keys for features, consisting of DROP, CONF, TRAN, REDIAL, HOLD, and SPKR.

Volume/Contrast buttons. Increase or decrease display contrast (when no call is active), or speaker volume (when a call is active).

Switches and Connectors

LED Indicators

T erminating resistor. This built-in resistor, labeled

“TR”, provides a standard termination to the ISDN line. The factory setting is OFF.

DC power connector . This connector, labeled “48 V DC”, provides an alternative to power delivered through the ISDN line.

Power source selection. This switch may be used in multiple terminal installations. ON = AC adapter only; OFF = Power source 2 or AC adapter

ISDN line connector. Use this RJ-49 connector to plug in the telephone line. Normally , the connector also provides DC power for the set.

Handset/Headset connector. This jack, located on the bottom of the set, allows you to connect either a handset or a headset.

Message Waiting (labeled MSG) Feature Activator 63 is utilized for Message Waiting.

The LED associated with each button may light when a feature is activated. (Feature dependent)

1-6

MIC-OFF Button

<SRS-9924>

For Multifunction Keys:

An LED associated with each button slowly flashes green for incoming calls, flashes red if a call is on hold at your phone, and is steady red when a call is active on your phone.

The upper right button is normally used as a MICOFF function key, and is set this way when the unit is shipped. When pressed, the MIC-OFF key turns red and mutes the speaker or handset microphone, allowing you to hold a private conversation.

MIC-OFF is active by default when your digital set is delivered. Set-up for the MIC-OFF buttons described in Chapter 3.

Function Keys

Permanent

Functions

User-Assigned

Function Buttons

DROP CONF

TRAN REDIAL

HOLD SPKR

Figure 1-7:

Function Button

Layout

The digital set has six function buttons. Three of these are permanently assigned to local functions: SPEAKER, HOLD, and REDIAL.

SPEAKER: (with LED indicator)

Enables/disables handsfree operation <9924>, or

group listening function <9912>. HOLD: Holds an active call REDIAL: Redials the last number you dialed

CONFERENCE: (with LED indicator) Adds parties to

an existing call (Button 18)

NI utilizes Feature Activators 18 or 60

DROP: Disconnects last party added to a conference

call or disconnects a two-party call (Button 19)

NI utilizes Feature Activators 19 or 62

TRANSFER: (with LED indicator) Transfers a call to a

third party you dial or select (Button 20)

NI utilizes Feature Activators 20 or 61

Button assignments are identical between the SRS-

9924 and the SRS-9912.

NI / 5E Custom Terminal Overview

1-7

NI / 5E Custom Terminal Overview

MULTIFUNCTION BUTTONS

Multifunction buttons have three uses:

One-touch: Dial a stored number. Network Feature: Activate or deactivate a special

network feature, such as call forwarding.

Call Appearance (CA) or Directory Number (DN):

Handles incoming or outgoing calls. Use and set-up of the multi-function buttons is

covered in Chapters 2 and 3 respectively. Special features such as call forwarding ar e provided

by the ISDN network. These features are selected by your System Administrator and assigned to buttons on your phone during installation.

Appendix C describes frequently used assignments and ordering codes for NI.

Multiple Directory Number Appearances

Call Handling Example with

Multifunction Buttons

1-8

Each digital set associates its primary DN with multifunction button 1. Multiple appearances of the same DN are always on adjacent CA buttons. (The button at the end of a row is “adjacent to” the button beginning the next row up.)

Note: This guide uses the term directory number

appearances to refer to telephone numbers

that appear on more than one CA button.

The Nortel term for CAs that can handle more

than one call is Additional Functional Calls.

A telephone can also be assigned additional

DNs. Each such number can then be assigned

to adjacent buttons as well to allow multiple

call handling on that line.

Any DN assigned to one phone can also appear on another phone, which can then share the use of that line.

Figure 1-8 shows a digital set whose primary DN is 747-3456, with two additional CA buttons assigned that same number. The telephone’ s secondary line is 747-7890, which has two appearances.

Figure 1-8: Example Line Assignment SRS-9924

In the illustration, this set also has a button assigned

to the number 747-3482. This could, for example,

be a shared line using someone else’s primary DN.

MIC-OFF

3482

3456 3456 3456 7890 7890

If your DN is 747-3456, and the first three

multifunction buttons on your digital set have been

assigned that number, you can have up to three

calls at the same time using that single DN, though

you can talk on only one at a time.

For example, if you have no calls in progress and

someone dials 747-3456, your telephone rings and

the LED for the first CA button associated with 747-

3456 flashes green. You can answer the call by

pressing that CA button and picking up the handset.

(The LED turns steady red.)

CALL INFORMATION DISPLAYS

After answering the call, you can press the second

747-3456 CA button to originate another call. The

first call is automatically put on hold. If another

call comes in, you can press the third CA button

representing 747-3456 to answer the thir d call. The

second call is also placed on hold.

Y ou would then have three calls on your 747-3456

DN. Only then is your 3456 number “busy”, that

is, when all three assigned CA buttons are in use.

747-3456

When you make a call, the number you dialed,

including any prefix, appears on line 1 of the display .

In 5E Custom ISDN, an ISDN Call identifier may also appear. See Appendix D

1-9

NI / 5E Custom Terminal Overview

NI ONLY

5E CUSTOM ONLY

For an incoming call, the calling party’s number appears if the network supplies the digital set with the Calling Line ID (CLID).

When your party answers, the call duration timing is shown as minutes and seconds. This timer will record for an hour, up to 59:59, and then it restarts at 00:00. If the call cannot go through, line 2 shows a message such as “BUSY” or “NOT ANSWERED”.

777-1111

1=777-1111

15m 15s

15:15

SOFTKEYS AND MENU

When you press MENU, line 2 of the display changes to the names for the four keys directly below the display (shown below). These keys are called softkeys because the functions they control change as you use the menus to set up different features.

UNA L-DIR CLEAR OPTIONS

1234

Standard Softkey Layout

Note: Softkey 1 also serves as the ENTER key,

and Softkey 2 also serves as the NEXT key and allows you to scroll through the menu options.

These softkey functions are explained in the following chapters:

UNA Chapter 2 L-DIR Chapter 2 CLEAR Chapter 3 OPTIONS Chapter 3 ENTER Chapter 3

Other names and functions for these keys are explained in various contexts throughout the text.

1-10

CHAPTER 2

USING THE FUJITSU TERMINAL

LINE PARAMETERS

Ringing Preference

Ringing Preference Choices

5E CUSTOM ONLY

When your line was installed, choices were made

on three important switch parameters that affect

your call handling and the LEDs associated with

your lines.

Ringing preference affects what happens when

you have at least one idle Call Appearance and an

incoming call flashing on another CA. When you

pick up the handset or press SPKR, the phone can

automatically connect you with an idle CA, giving

dial tone, or with the incoming call. Your phone

will consistently pick up an idle CA of the incoming

call based on the configuration choice recorded

with your telephone provider. When preference

is “yes”, the incoming call is chosen.

If the set is programmed at the switch to pick the

first ringing Call Appearance, picking up the

handset connects you immediately with the

incoming call. This preference setting is called

RING preference.

If the set is programmed to pick the first idle Call

Appearance, picking up the handset gives you a

dial tone. In this case, you must press the flashing

green Call Appearance button and pick up the

handset or press SPKR to answer an incoming call.

This setting is called IDLE preference.

Using the Terminal

Menu Mode Effects

During Menu Mode, you can answer any incoming

call by pressing the appropriate Call Appearance

button and picking up the handset. If your phone

was installed with “ringing preference” as RING,

then simply picking up the handset automatically

connects you to the first incoming call.

If the ringing preference is IDLE, then picking up

the handset or pressing SPKR connects you to an

idle line (if there is one). You can then make an

outgoing call or press a green-flashing Call

Appearance button to pick up an incoming call.

2-1

Using the Terminal

AUTOHOLD

(If your ringing preference was set to IDLE and ther e are no lines available, the terminal does not connect to a line until you press a Call Appearance button.)

Autohold affects what happens when you are on an active call on one CA and then press another CA. The active call you were on can be dropped or held automatically. If it is dropped, the LED goes dark. If it is held, the LED flashes red. Your phone will consistently drop or hold your active call when you press another CA based on the configuration choice recorded with your telephone provider.

5E CUSTOM ONLY

ONETOUCH

Guide Assumptions

PLACING AND RECEIVING CALLS

Onetouch affects whether handsfree operation is automatically selected when you press an idle CA, causing you to hear a dial tone through the speaker. Your phone will consistently remain in handset mode or automatically enter handsfree operation based on the configuration choice recorded with your telephone service provider. Please note this is different from One-Touch buttons for placing calls, which is described later in Chapter 2.

This guide assumes that handsfree operation is automatic when you press an idle CA, that is onetouch is “yes”. If your installation is different, then to get dial tone after pressing an idle CA, you must either press SPKR for handsfree operation or lift the handset.

The SRS-9924 has a speaker and microphone builtin to utilize handsfree operation. The SRS-9912 has a speaker without a microphone, which allows you to use “listen-only” functions such as onhook dialing, message retrieval, and group listening.

To make the best of handsfree mode, you should be sure that the MIC-OFF key feature is active on the button at the upper-right of the array. <SRS-

9924>

2-2

Placing Handset Calls

If you are already talking on another call

Receiving Handset Calls

1. Pick up the handset. This should automatically give you a dial tone, if not, press the idle Call Appearance (CA) you wish to use.

2. Dial the desired number.

3. Converse with the called party, then hang up.

1. End the call by pressing the button in the handset cradle to get a dial tone. (Y ou can also hang up the handset and pick it up again.) Or Retain the call by pressing an idle CA button to get a dial tone. (The call is automatically put on hold.)

2. Converse with the called party, then hang up. Or If you put your original call on hold, pick up the call by pressing its red-flashing CA button.

Notes:

• The displayed call duration vanishes after about

three seconds after you hang up.

• Onhook dialing can be used to place calls.

You can dial the number first, then pick up the handset. The phone automatically dials the number. The number you enter remains available for dialing for about three minutes.

1. Pick up the handset, and if necessary, press the

green flashing CA. The LED changes to steady r ed.

Using the Terminal

The CA’s LED flashes green.

Placing Handsfree Calls

<SRS-9924>

A handsfree call uses the integrated microphone and speaker instead of the handset.

2. Converse with the calling party.

3. When your conversation ends, hang up by

replacing the handset in its cradle.

1. Press the SPKR button. Its LED will light red (if

not, press an idle CA) and you will hear a dial tone.

2. Dial the desired number.

3. Converse with the called party.

4. Hang up by pressing the SPKR key.

(See also “Handsfree, Handset, and Headset Modes”, in Chapter 3, “Local Features”.)

2-3

Receiving Handsfree Calls <SRS-9924>

1. Press SPKR and, if necessary, the green-flashing CA button.

2. Converse with the calling party.

3. Hang up by pressing SPKR.

Using the Terminal

Group Listening or Monitoring <9912>

Placing Headset Calls

Receiving Headset Calls

Examples for using this function:

• Press SPKR to access and listen to voice mail messages.

• For onhook dialing - pick up the handset when your party answers.

Check that headset mode is activated on your telephone. The handset, speaker , and micr ophone will be disabled. All dialing tones and telephone conversation will be audible only through the headset. Your voice and any other transmitted sounds will go through the headset microphone only . Refer to Chapter 3 for instructions on how to set-up headset mode.

1. Press SPKR. Its LED will light red and you will hear a dial tone.

2. Dial the desired number.

3. Converse with the called party, then hang up by pressing SPKR.

1. Press SPKR, and if necessary, press the greenflashing CA button.

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2. Converse with the calling party.

3. Hang up by pressing SPKR.

Note: These procedures assume that the phone

is set to ringing line preference or primary line prefer ence.

Switching between Handset and Handsfree Modes

<SRS-9924>

If you are using the handset and want to use handsfree mode

1. Press SPKR and then replace the handset in its cradle. You now hear the other parties on the call through the speaker.

2. If the MIC-OFF LED is red, the microphone has been turned off. Press MIC-OFF to turn it back on (the LED goes dark). The microphone now picks up your voice.

3. You can turn off the microphone by pressing MIC-OFF, allowing you to hold a private conversation with others in the room. Pressing MIC-OFF again turns the microphone back on.

Note: If the MIC-OFF feature is not active on

the upper right corner multifunction button, the microphone is always on.

If you are using handsfree mode

and want to use the handset

Placing a Call to a Leased Network

Method 1

5E CUSTOM ONLY

Pick up the handset. Your call continues without interruption. The handsfree speaker and microphone are turned off.

Using the Terminal

To call someone in a leased network from outside the network, you must enter an access code. Also, you must have some way of indicating to the ISDN switch that the numbers you are entering represent a leased network access code. You accomplish this by entering a delimiter. See Chapter 3 regarding how to assign one of your multifunction buttons as the leased network access code delimiter key.

Enter all numbers before you pick up the handset or press the SPKR button.

1. Dial the number of the person you want to call.

2. Press the access code delimiter button. A colon appears on the screen after the number.

3. Dial the leased network access code. The access code appears on the screen after the colon.

4. To start the call, pick up the handset or press the SPKR button. Your digital set automatically sends the entered numbers and code to connect to the leased network number.

2-5

Method 2

Enter all numbers before you pick up the handset or press the SPKR button.

Using the Terminal

FUNCTION BUTTONS

1. Press the access code delimiter button. A colon appears on the first line of the screen.

2. Dial the leased network access code. The access code appears on the screen after the colon.

3. Press the delimiter key again. Another colon appears on the screen after the access code.

4. Dial the number of the person you want to call. The number appears on the screen after the second colon.

5. T o start the call, pick up the handset or press the SPKR button. Y our digital set automatically sends the entered numbers and code to connect to the leased network number.

The terminal has six function buttons, located to the left of the numeric keypad.

Three buttons are permanently assigned to local functions (REDIAL, HOLD, and SPKR) and the other three buttons are usually assigned to CONFer ence, DROP and TRANsfer.

On NI, Fujitsu supports two sets of telephone company assignments for network based features.

On the labeled function buttons for CONF, DROP, and TRAN, Fujitsu sets accept the following values or feature activators:

5E CUSTOM ONLY

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CONFERENCE Button 18

Activator 18 or 60

DROP Button 19

Activator 19 or 62

TRANSFER Button 20

Activator 20 or 61

Note: The SRS-9924 and SRS-9912 use the

same button numbers and Feature Activators for the user assigned function

keys.

NI ONLY

5E Custom

ONLY

These assignments are not used for 5E Custom ISDN.

REDIAL Dials the last number dialed on this phone

HOLD Retains connection with an existing call until you can return to it

CONFERENCE

Telephone conferences with multiple participants

Setting Up a Conference Call

If there are no idle CA’s available, pressing REDIAL brings the number to the screen but does not dial. When an idle CA later becomes available, pressing the CA button dials the number.

1. To use hold, press HOLD while you have an active call in progress. The CA LED changes from steady red to flashing red.

2. To reconnect with a call on hold, press its flashing CA button. Its LED changes from flashing red to steady red, and you are reconnected.

The autohold feature automatically puts an active call on hold whenever you press another CA.

Conference is a network-based feature that you must subscribe to from your telephone company.

The number of conference call participants allowed depends on the number specified when you subscribe to the feature. Ask your System Administrator how many participants are allowed.

After establishing the initial call, add participants to the conference call by following these steps:

Using the Terminal

1. Press CONF. The CONF button lights up. The initial call is

placed on hold, and the next available CA is selected.

2. Dial the number of the person you want to add to the conference.

Select any CA that is ringing or on hold.

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Using the Terminal

• If the person answers, you can talk privately before joining the conference.

• If the line is busy or the person does not answer , pr ess DROP. Then pr ess the flashing CA button to return to the initial call.

• To retain the second party without having a conference, press HOLD and then press the flashing CA. This allows you to speak to the initial caller while keeping the second call on hold. T o make this a conference call, press the CONF button and go to step 3.

3. Press CONF. The CONF button stays lit to indicate that a

conference call is in progress. If you have a conference feature for mor e than three

parties, you may add more participants to the conference by repeating the pr eceding thr ee steps as many times as required up to the maximum number of participants.

Dropping Out of the Conference Call

DROP

2-8

Some installations leave the other conference participants connected if you disconnect. Ask your System Administrator whether your conference feature works this way. Otherwise, when you disconnect, all other conference participants are disconnected also.

DROP is a network-based feature that you must subscribe to from your telephone company.

Pressing DROP at the end of a regular two party call does nothing. <DMS-100>

Pressing DROP at the end of a regular two-party call disconnects the call or cancels the connection with the last party added to a conference call.

<5ESS>

During a conference call, the DROP feature allows the originator of the call to drop the last participant added. Other participants can drop out of the call simply by hanging up.

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