Fujitsu SRS-2100 User Manual

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ISDN

Digital Set User's Guide

SRS-2100

National ISDN

Delivering on the promise of ISDN

Fujitsu

Fujitsu SRS -2100 (

Page 2

( Fujitsu SRS-2100

Fujitsu Network Switching of America, Inc.

4403 Bland Road, Somerset Park

Raleigh, NC 27609

U.S.A.

Part Number P-UG -2100V

Revision 1.1

This publication may be replaced by a revised edition. To find out if a revision exists, or to order copies of publ ications, write to 4403 Bland Road, Somerset Park, Raleigh, NC 27609, or call 1-800-228-ISDN. Please direct all communications to Fujitsu Network Switching of America, Inc.

No part of this publication may be reproduced or translated, stored in a databas e or retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Fujitsu Network Switching of America, Inc.

The information contained in this document is subject to change without notice.

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Fujitsu SRS -2100 (

Warning:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection agai nst harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by unplugging the equipment to turn it off, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna of the affected receiver.

• Increase the separation between the equipment and the affected

receiver.

• Connect the equipment to an outlet on a circuit different from the

one to which the affected receiver is connected.

• Consult a dealer or experienced radio or television technician for

help.

Cable Notice: The use of standard shielded cables to connect external data devices is required to ensure compliance with FCC Part 15 Rules for Class B devices.

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( Fujitsu SRS-2100

FCC Notice

This equipment complies with Part 68 of the FCC Rules. The FCC Part 68 Label is located on the bottom of the enclosure. This label contains the FCC Registration Number for this equipment. If requested, the FCC Registration Number and the following information must be provided to your telephone company.

If this telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuous of service may be required. But, if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper functioning of your equipment. If changes are made, you will be notified in advance to order to make necessary modifications to maintain uninterrupted service.

This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.

Repairs to this equipment can only be made by the manufacturer or its authorized agents. If this equipment is causing harm to the telephone network, the telephone company may request that it be unplugged from the modular outlet until the problem has been corrected. To obtain repair service or warranty information, contact:

Technical Assistance Center Fujitsu Network Communications, Inc. 4403 Bland Road, Somerset Park Raleigh, NC 27609 Phone: (919) 790-2211 or 800-228-4736

FCC Warning

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

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Fujitsu SRS -2100 (

PREFACE

This guide provides descriptions and procedures for using Fujitsu's Digital Set, the SRS-2100, when it is attached to a switch supporting National ISDN (NISDN).

This guide is for anyone interested in using the SRS-2100 to gain the benefits of the combined voice and data network capabilities of ISDN technolo gy.

Read the sections that follow for information on:

• Using this guide efficiently

• Special features of your ISDN telephone

• Background on ISDN technology

USING THIS GUIDE

This section can help you make the most efficient use of this guide. The section describes the overall organization, aids to finding information, and conventions.

Organization

This guide is organized in the following chapters:

Chap ter Content

Chapter 1 Has illustrations to introduce the physical layout of the

SRS-2100. It also describes the features and functions of its components.

Chapter 2 Describes the use of the basic voice services, such as

placing and receiving calls and using the speaker/microphone (handsfree mode). It also explains how to use one-touch calling, the unanswered-call feature, and the function buttons SPEAKER, MIC-OFF, REDIAL, HOLD, CONFERENCE, TRANSFER, and DROP.

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Chapter Content

Chapter 3 Explains how to set up SRS-2100 features such as one-

touch buttons, unanswered call logging, and the calendar/clock.

Chapter 4 Explains how to use the optional data terminal adapter to

place or receive data calls.

Conventions and Layout

In procedures, the required actions are noted, with the buttons you press in capital letters, such as HOLD or REDIAL.

Other important words, such as messages that appear on the display, also appear in CAPITAL LETTERS.

Actions that pertain to only a specific phone system have the following symbols inserted. These symbols appear in the section heading when the information applies entirely to that system, or they appear adjacent to a command where only a specific action applies to that system.

(5ESS Required for Lucent Systems. (DMS-100 Required for Nortel Systems. (EWSD Required for Siemens Systems.

Note: 5ESS, DMS -100, and EWSD are registered trademarks of

Lucent, Nortel, and Siemens Telecom Networks respectively.

Menus or screen displays appear as text in boxes.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . .

12:55PM SATURDAY May 10

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Fujitsu SRS -2100 (

UNA-LIST DATA CLEAR DIR-LIST

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( Fujitsu SRS-2100

Helpful Tips About Your SRS-2100

Because ISDN technology is new, some features of your SRS-2100 may be unfamiliar.

Softkeys

Softkeys are a way of simplifying the phone and still supporting the richness of ISDN features. These keys assume different functions depending on the feature you are using, thus avoiding the need for a large number of permanent function keys.

The SRS-2100 softkeys are the four keys located just below the display. When you press the SERVICE button to their right, the display changes and REGISTER appears over the fourth softkey.

5:20 PM Tuesday January 4

UNA-LIST DATA CLEAR DIR-LIST

Service

1 2 3 4

Standard Softkey Layout

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Fujitsu SRS -2100 (

Timeouts

When you are setting up local features as described in Chapter 3, some of the data entry displays have built-in timers. If you do not enter information within fifteen seconds, the display reverts to the menu for selecting the feature you were setting up. You must reselect the feature and start again.

Starting Over

If for any reason you become confused while setting up a local feature in menu mode, you can always press REGISTER, softkey number 4, to return to the setup menus and start over.

Phone Operation

The following two features of ISDN phones may be different from what you are used to:

Dialing 9. When you dial for an outside line (usually by pressing 9), you do not hear a pause and a second dial tone. You can begin dialing the telephone number immediately.

Onhook dialing. You can dial a number before you get a dial tone. The number you dial appears on the display and remains there for three minutes. When you lift the handset and press an idle Call Appearance button, or press the SPEAKER button for handsfree mode, the phone initiates the call automatically.

ISDN CONCEPTS: INTEGRATED VOICE AND DATA

ISDN stands for Integrated Services Digital Network, which provides many voice and communication features. (The SRS-2100 data features, available with the voice/data version are described in Chapter 4. For more information, please see the Data User's Guide.)

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( Fujitsu SRS-2100

The basic ISDN service provides two 64,000 bits per second "B" channels for voice or data communications. Each B-channel can support circuitswitched or packet-switched data services. There is also one "D" channel, at 16,000 bits per second, for network signaling and packetswitched data service. The combination is often referred to as "2B+D", or the Basic Rate Interface (BRI).

Voice Features

The voice features of an ISDN telephone have several advantages:

• They allow your telephone to handle multiple calls simultaneously,

receiving calls while keeping others on hold.

• They also permit a call coming in to a single directory number to ring

more than one physical telephone. This feature facilitates call

handling within a group.

• They provide easy-to-use-access to powerful features such as call

conferencing and call transfer, to enhance your productivity.

• They allow the incoming directory number to be displayed if it is

available.

Data Features

The voice/data version of the SRS-2100 includes the following data capabilities:

• Communication on the D-channel using packet switching with an

asynchronous RS-232 terminal at terminal speeds up to 19,200 bits per second

• Communication on the B-channel using circuit switching with an

asynchronous RS-232C terminal at speeds up to 38,400 bits per second

• Communications on the B-channel using circuit switching via an RS-

232 connector for synchronous data transmission at speeds of 56,000 or 64,000 bits per second.

The supporting network data features must also be assigned to the

line.

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Fujitsu SRS -2100 (

Multipoint Configurations

In older ISDN installations, most phone connections are point-to-point. Each phone in a point-to-point configuration requires a separate line into your building. However, most service providers now offer multipoint configurations as a subscription option. In a multipoint configuration, up to eight devices (digital sets and/or terminal adapters) can be connected to a single line. For example, your company could connect two digital sets and two data terminal adapters to a single line. The two digital sets could each use one B-channel for voice communication, and the data terminal adapters could use the D-channel for packet-switched data calls.

SPID

For your SRS-2100 to work, it must have a valid Service Profile Identifier (SPID). (If your SRS-2100 is the voice/data version, you need two SPIDs, one for voice and one for data.) The SPID number is usually entered when the SRS-2100 is installed. So if your digital set already has a SPID number, you don't have to reenter it. If you do need to enter a SPID number, you can find out what it should be from your System Administrator or service provider. For the procedure to enter a SPID, see Appendix B.

CAUTION: Once the SPID number is entered, don't change it unless

your System Administrator tells you to do so. Your SRS-2100 won't work without the correct SPID number. If the SPID number is wrong, the set displays the message SPID NG. (The message is redisplayed a second time if the data terminal adapter SPID is also invalid.) Enter the correct SPID number and you'll get the normal dial tone.

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( Fujitsu SRS-2100

System Administrator

ISDN is very flexible in allowing businesses to customize how it works to meet their specific needs. This User's Guide refers you to your System Administrator if a customized option may have been chosen during installation.

Your System Administrator may be your phone company representative or a member of your telecommunications department.

Call Appearance Preference

The SRS-2100 allows you to specify which Call Appearance button it selects when you go offhook (lift the receiver or press SPEAKER). You have four choices:

• Primary line preference. The SRS-2100 always selects button

number 1, the Call Appearance associated with your primary directory number .

• No preference. The SRS-2100 does not automatically select any Call

Appearance button when you go offhook. You must press the button you wish to be connected to either before or after you go offhook.

• Ringing line preference. The SRS-2100 selects the Call Appearance

button that is ringing with an incoming call. You are immediately connected to the call.

• Idle preference. The SRS-2100 selects an idle Call Appearance.

For more detai ls about Call Appearance preference, see "Selecting CA Preference," in Chapter 3.

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Fujitsu SRS -2100 (

TABLE OF CONTENTS

Section Page

Chapter 1

Getting Acquainted With Your Digital Set................................................1-1

Digital Set Components .........................................................................1-1

Telephone Components.........................................................................1-2

Switches and Connectors...................................................................... 1-3

Function Buttons....................................................................................1-4

Indicators .................................................................................................1-4

MULTIFUNCTION BUTTONS.............................................................1-5

CALL INFORMATION DISPLAYS .....................................................1-7

SOFTKEYS AND SERVICE...................................................................1-8

Chapter 2

INTRODUCTION TO VOICE FEATURES.................................................2-1

PLACING AND RECEIVING CALLS ...................................................2-1

Switching Between Handset and Handsfree Modes .....................2-2

Placing Handse t Calls .........................................................................2-2

Receiving Handset Calls..................................................................... 2-4

Placing Handsfree Calls ......................................................................2-4

Receiving Handsfree Calls .................................................................2-7

Placing Headset Calls.......................................................................... 2-8

Receiving Headset Calls .....................................................................2-9

FUNCTION BUTTONS........................................................................2-10

REDIAL..................................................................................................2-11

HOLD...................................................................................................... 2-12

CONFERENCE.......................................................................................2-13

DROP...................................................................................................... 2-14

TRANSFER ( 5ESS.......................................................................2-15

TRANSFER (DMS-100...............................................................2-16

TRANSFER (EWSD......................................................................2-17

ONE -TOUCH CALLING.......................................................................2-17

Using a One Touch Button to Make a Call....................................2-18

Dialing Special Codes Using One-touch Buttons........................ 2-18

UNANSWERED CALL LOGGING (UNA-LIST)...............................2-19

Using the UNA-LIST Feature..........................................................2-19

Returning a Call..................................................................................2-20

Deleting a Record from the UNA-LIST..........................................2-21

Placing a Call Using the Personal Directory.................................. 2-21

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( Fujitsu SRS-2100

Section Page

Chapter 3

LOCAL FEATURES ......................................................................................3-1

SERVICE MODE OPERATIONS...........................................................3-1

Selecting a Menu Option....................................................................3-2

PROGRAMMING A BUTTON FOR ONE -TOUCH DIALING..........3-3

Programming a One-Touch Button...................................................3-4

Changing or Canceling the Number Stored in a One-Touch

Button ....................................................................................................3-5

SETTING THE CALENDAR/CLOCK...................................................3-6

Setting Calendar and Clock Values ...................................................3-6

REINITIALIZING THE PHONE .............................................................3-8

UNANSWERED CALL LOGGING (UNA-LIST).................................3-9

Enabling the UNA-LIST Feature .......................................................3-9

Disabling the UNA-LIST Feature....................................................3-11

HANDSFREE, HANDSET, AND HEADSET MODES.....................3-11

Operating the Set with a Headset....................................................3-12

Switching from Headset Back to Handset Mode..........................3-13

Selecting Handsfree Operation (using the speaker and

microphone)........................................................................................3-13

Switching Back to Handset-Only Operation..................................3-14

CHANGING RINGER MODE...............................................................3-14

Setting Ringer Volume.......................................................................3-15

Setting Ringer Tone...........................................................................3-15

Selecting Ringer Mode......................................................................3-16

Selecting Ringer Pattern....................................................................3-17

USING Q.931 MESSAGE LOGGING...................................................3-17

Starting or Stopping Message Logging.........................................3-18

Reviewing Logged Messages..........................................................3-18

CALL ANNOUNCE INTERCOM........................................................3-20

Call Announce Intercom on Selected Buttons..............................3-21

Specifying the Directory Numbers for Intercom...........................3-22

Announcing a Call by Intercom.......................................................3-24

ACTIVATING AND DEACTIVATING THE MIC-OFF

BUTTON.................................................................................................3-25

SELECTING CALL APPEARANCE PREFERENCE..........................3-26

PERSONAL DIRECTORY....................................................................3-27

Setting Up the Personal Directory...................................................3-28

Using Network Data in the Personal Directory .............................3-29

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Fujitsu SRS -2100 (

Section Page

Chapter 4

DATA OPERATION..................................................................................4-1

USING THE TERMINAL ADAPTER................................................4-1

MAKING AND TERMINATING A DATA CALL.........................4-1

Using the DATA Key......................................................................4-1

Using AT Commands.......................................................................4-2

Using X.28 Commands.....................................................................4-3

Appendix A ISDN Ordering

Appendix B Installation

Appendix C Testing

Appendix D ISDN Call Identification Displays

Appendix E Error Messages

Appendix F Interpreting Q.931. Message Logging Codes

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( Fujitsu SRS-2100

Notes

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SRS -2100 ( Index

SRS 2100 SUBJECT INDEX

Subject Page

AT Commands.........................................................................................4-2

Calendar/Clock settings.........................................................................3-6

Call Announce Intercom......................................................................3-20

Call Appearance Preference.................................................................3-26

Call Identification Displays...................................................................D-1

Call Status Code Table ..........................................................................F-7

Conference.............................................................................................2-13

Connection Status Messages - BCS................................................... E-1

Connection Status Messages - DPS................................................... E-4

Data Calls..................................................................................................4-1

Data key....................................................................................................4-1

D-Channel TEI ........................................................................................B-4

Directory Number Appearances ...........................................................1-6

DROP.......................................................................................................2-14

Function buttons...................................................................................2-10

Handset calls............................................................................................2-2

Handset mode........................................................................................3-12

Headset mode........................................................................................3-11

HOLD ......................................................................................................2-12

Idle line preference................................................................................3-26

Information Displays..............................................................................1-7

Information Element Code Table..........................................................F-6

Installation Diagrams .............................................................................B-2

Installation...............................................................................................B-1

Key Attribute Configuration................................................................B-8

Key Test Table .......................................................................................C-2

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Index SRS-2100 (

Subject Page

LCD Test.................................................................................................C-3

LED Test ..................................................................................................C-2

Memory Tests ........................................................................................C-3

Menu options..........................................................................................3-2

Message Abbreviation Table ...............................................................F-4

Message logging - starting/stopping................................................3-18

Message Logging Codes - interpretation...........................................F-1

Message Logging.................................................................................3-17

MIC-OFF button...................................................................................3-25

Multifunction Buttons...........................................................................1-5

National Standardized Cause Values ...................................................E-5

Network connection.............................................................................. B-4

Network data...........................................................................................B-7

Network Specific Cause Values ............................................................E-6

One touch calling..................................................................................2-17

One-touch button changes ...................................................................3-5

One-touch button codes......................................................................2-18

One-Touch button programming..........................................................3-4

Package D................................................................................................A-3

Package E................................................................................................A-4

Package EZ 1...........................................................................................A-6

Package EZ 1A .......................................................................................A-6

Package G................................................................................................A-5

Permanent functions...............................................................................1-4

Personal Directory - placing calls .......................................................2-21

Personal Directory Entry Table...........................................................3-31

Personal directory set-up.....................................................................3-28

Personal Directory ................................................................................3-27

Physical Installation.............................................................................. B-2

Placing calls .............................................................................................2-1

Primary line preference.........................................................................3-26

Program and Loop Switch Test ............................................................C-4

Programming and labeling the set..................................................... B-19

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SRS -2100 ( Index

Subject Page

Receiving calls .........................................................................................2-1

Receiving handset calls..........................................................................2-4

Redial.......................................................................................................2-11

Reinitializing your phone.......................................................................3-8

Ringer mode selection..........................................................................3-16

Ringer mode settings............................................................................3-14

Ringer pattern selection.......................................................................3-17

Ringer tone - set-up..............................................................................3-15

Ringer volume - set-up.........................................................................3-15

Ringing line preference.........................................................................3-27

Self-Test Result Code Table.................................................................C-5

Service key...............................................................................................1-8

Service mode............................................................................................3-1

Softkey layout..........................................................................................1-8

SPID..........................................................................................................B-4

Switching between handset and handsfree modes............................2-2

Terminal adapter......................................................................................4-1

Terminal resistors.................................................................................B-20

Test Mode...............................................................................................C-1

Tone Test................................................................................................C-3

TRANSFER............................................................................................2-15

Transferring a call..................................................................................2-16

UNA-LIST - Unanswered call logging.................................................3-9

Unanswered call logging description.................................................2-19

User-assigned functions........................................................................1-4

X.28 Commands.......................................................................................4-3

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Index SRS-2100 (

Notes

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Chapter 1 ( SRS-2100 Overview

CHAPTER 1

GETTING ACQUAINTED WITH YOUR DIGITAL SET

This introductory chapter describes the set's parts, connectors, switches, and screen displays. It also explains how the functions and features operate. Chapter 2 explains how to use the set for basic telephone functions.

Digital Set Components

Figures 1-1 and 1-2 show, respectively, the front panel and the rear of the digital set. The major components of the SRS-2100 are labeled and described in the accompanying text.

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SRS -2100 Overview ( Chapter 1

Figure 1-1 SRS -2100 Front Panel

Telephone Components

1) Handset/Headset. You pick -up the handset to speak or listen while making or answering calls, except when using a headset or the speaker and microphone.

2) Speaker. The speaker is located directly under the handset. In handsfree operation, it lets you hear the other parties in a telephone call.

3) Numeric Keypad. You use these twelve keys to enter the number you are calling or the special characters *(asterisk) or #(pound sign).

4) Display. The display shows call information, the calendar/clock, messages, and menus used to set up local features.

ABC DEF

1 2 3

GHI JKL MNO

4 5 6

PRS TUV WXY

7 8 9

* 0 #

5) Softkeys/SERVICE. The softkeys below the display control changeable functions. Pressing SERVICE displays the REGISTER label on line 4 of the display. Pressing REGISTER displays the menu functions of the softkeys.

6) Multifunction buttons. These buttons are assigned to Call Appearances, one-touch numbers, and network features.

7) Volume/Contrast buttons. If no Call Appearance is active, these buttons control display contrast. If a CA is active, they control speaker or handset volume.

8) Function buttons. These buttons provide single-touch access to ISDN features.

Drop

Conference

Transfer Redial

Speaker Hold

Service

MIC-OFF

MSG

Fujitsu

DTR TXD RXD

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Chapter 1 ( SRS-2100 Overview

LOOP

NOR

PRG

TEST

Off On

40V DC

Line

+ -

1 2

3 4 5

Figure 1-2 SRS -2100 Rear View

Switches and Connectors

1) ISDN line connector. Use this RJ-45 connector to plug in the telephone line. Normally, the line also provides AC power for the set.

2) Terminating resistor. This built-in resistor, labeled "TR", provides a standard termination to the ISDN line.

3) DC power connector. This connector, labeled "40 V DC", provides an alternative to power delivered through the ISDN line.

4) Loopback test switch. This switch, labeled "LOOP", places the set in DATA loopback mode. Loopback is a test for data transmission, so this switch is available only if you have a data terminal adapter in your phone.

5) Program switch for data setup. This switch, labeled "PRG", places the set in programming mode when you are setting up parameters for the data terminal adapter.

6) Data connector. This 25-pin female connector (DB25) appears only on voice/data terminals. This connector, labeled "DTE", is the interface connector for data transmission.

7) Handset/Headset connector. This jack, located on the set's left side, allows you to connect either a handset or a headset.

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SRS -2100 Overview ( Chapter 1

Function Buttons

The SRS-2100 has six function buttons. Three of these are permanently assigned to local functions: SPEAKER, HOLD, and REDIAL. For ease of operation, Fujitsu supports two sets of telephone company assignments for network based features. On the labeled function buttons for CONFERENCE, DROP, and TRANSFER, Fujitsu sets accept the following values or feature activators:

CONFERENCE Button 30

DROP Button 31

TRANSFER Button 32

Permanent Functions

SPEAKER

Enables/disables handsfree operation

HOLD

Holds an active call

REDIAL

Redials the last number you dialed

Activator 30 or 60

Activator 31 or 62

Activator 32 or 61

User-assigned Functions

CONFERENCE (Button 30, Activator 30 or 60)

Adds parties to an existing call.

DROP (Button 31, Activator 31 or 62)

Disconnects last party added to a conference call. With a 5ESS switch, disconnects a two-party call.

TRANSFER (Button 32, Activator 32 or 61)

Transfers a call to a third party you dial or select.

Indicators

The SRS-2100 has four labeled front panel indicators:

MSG........Message Waiting

DTR.........Data Terminal Ready

TXD........Transmit Data

RXD........Receive Data

When the MSG indicator is lit, you have either messages or call requests waiting to be picked up. The other three indicators relate to data transmission if your set is a voice/data set. (see Chapter 4).

Each function button and multifunction button also has an indicator. These indicators serve one of two purposes:

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Chapter 1 ( SRS-2100 Overview

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SRS -2100 Overview ( Chapter 1

For Features

If the button is assigned to a local or network feature, the indicator lights when certain features are activated.

21 22 28 29 MIC-OFF

1 2

..........

12 18 19 20

..........

8 9 10

..........

For Calls

If the button is assigned to a Directory Number or a Call Appearance on your phone, the indicator slowly flashes green for incoming calls, flashes red if a call is on hold at your phone, and is steady red when a call is active on your phone.

MULTIFUNCTION BUTTONS

The 32 multifunction buttons on your SRS-2100 are in three rows of 10 buttons each along the top of the front panel (excluding the button assigned to MIC-OFF), plus the three unassigned function buttons to the right of the numeric keypad. (The recommended feature assignments for these function buttons are CONFERENCE, DROP, and TRANSFER.) Figure 1-3 shows the numbering of the multifunction buttons. (The numbers in the figure are illustrative only. They do not appear on the phone.)

Figure 1-3 Multifunction

Button Layout

Mulifunction buttons have three uses:

One-touch

Dial a number you stored there.

Network feature

Activate/deactivate a special network feature, such as call forwarding.

Directory Number (DN) or Call Appearance (CA)

Handle incoming and outgoing calls.

Using one-touch dialing buttons is described in Chapter 2. Chapter 3 shows how to set-up the buttons.

Special features, such as call forwarding, are provided by the ISDN network. These featur es are selected by your System Administrator and assigned to

32 Redial

Speaker Hold

buttons on your phone during installation. Your System Administrator will provide details.

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Chapter 1 ( SRS-2100 Overview

In order to simplify ordering and line installation, Fujitsu has included pre-set assignments for some of the most frequently used network based features. See Appendix A for these assignments.

You use DN or CA buttons to handle your calls, as described in the next two sections. Pressing a Call Appearance button connects you to a phone line. This line can be idle with dial tone for making an outgoing call, a line containing an incoming call, or a call on hold.

If you are on an active call, pressing another Call Appearance button automatically puts the call on hold. This feature is called autohold.

Multiple Directory Number Appearances

Each SRS-2100 associates its primary directory number with multifunction button 1. Multiple appearances of the same directory number are always on adjacent Call Appearance buttons. (The button at the end of a row is "adjacent to" the button beginning the next row up.)

Note: This Guide uses the term

directory number appearances to refer to directory numbers that appear on more than one Call Appearance button. The Nortel term for multiple Call Appearances is Additional Functional Calls.

A telephone can also be assigned additional directory numbers. Each such number can then be assigned to adjacent buttons as well to allow multiple call handling on that line.

Any directory number assigned to one phone can also appear on another phone, which can then share the use of that line.

Figure 1-4 shows an SRS-2100 whose primary directory number is 747-3456, with two additional Call Appearance buttons assigned that same number. The telephone's secondary line is 7477890, which has two appearances.

In the illustration, this set also has buttons assigned to the number 747-3482. This could, for example, be a shared line using someone else's primary directory number.

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SRS -2100 Overview ( Chapter 1

3482

3456 3456 7890 78903456

..........

MIC-OFF

Figure 1-4 Example Line

Assignment

Call Handling Example

Suppose your directory number is 747-3456, and the first three multifunction buttons on your SRS-2100 have been assigned that number.

What does it mean to have three Call Appearance buttons assigned to one directory number? It means you can have up to three calls at the same time using that single directory number, though you can talk on only one at a time.

For example, if you have no calls in progress and someone dials 747-3456, your telephone rings and the LED for the first Call Appearance button associated with 747-3456 flashes green. You can answer the call by pressing that Call Appearance button and picking up the handset. (The LED turns steady red.)

After answering the call, you can press the second 747-3456 Call Appearance button to originate another call. The first call is automatically put on hold. (The LED flashes red.) If another call comes in, you can press the third Call Appearance button representing 747-3456 to answer the third call. The second call is also placed on hold.

You would then have three calls on your 747-3456 directory number. Only then is your 3456 number "busy", that is, when all three assigned Call Appearance buttons are in use.

CALL INFORMATION DISPLAYS

1=747-3456 (Line 1) (Line 2) 12:55PM TUESDAY MAY 5 (Line 3) (Line 4)

When you make a call, the number you dialed, including any prefix, appears on line 1 of the display, along with an ISDN Call Identifier (ICI) code if provided at your installation. (See Appendix D for a partial list of ICI codes.) For an incoming call, the calling party's number appears if the network supplies the digital set with the Calling Line Identification (CLID).

Page 1-8

Chapter 1 ( SRS-2100 Overview

When your party answers, the end of line 3 shows call duration timing as minutes and seconds in the form mm:ss. This timer will record for an hour, up to 59:59, and then it restarts at 00:00. If the call cannot go through, line 3 shows a message such as "Busy" or "NOT ANSWERED".

1=919 555-2345 (Line 1) (Line 2) 12:55 PM TUESDAY MAY 5mm:ss (Line 3) (Line 4)

SOFTKEYS AND SERVICE

When you press SERVICE, line 4 of the display changes to show REGISTER above softkey 4. Pressing REGISTER displays the menu function of the SRS-2100. These keys are called softkeys because the functions they control change as you use the menus to set up different features.

Note: In the Menu mode,

displayed by pressing SERVICE, and then REGISTER, softkey 1 also serves as the ENTER key (for entering information as indicated in this User's Guide).

These basic softkey functions are explained in the indicated chapters:

5:20 PM Tuesday January 4

UNA-LIST DATA CLEAR DIR-LIST

1 2 3 4

Service

Standard Softkey Layout

(The DATA softkey label appears only if you have a voice/data terminal.)

UNA-LIST Chapter 2 DATA Chapter 4 CLEAR Chapter 3 DIR-LIST Chapter 3 ENTER Chapter 3 REGISTER Chapter 3

Other names and functions for these keys are explained in various contexts throughout the text.

Notes

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SRS -2100 Overview ( Chapter 1

................................

..............................

.............................

................................

..........................

................................

Chapter 1................................................................................................................................

Getting Acquainted With Your Digital Set................................................................

Digital Set Components................................................................................................

Telephone Components................................................................................................

Function Buttons................................................................................................

Indicators................................................................................................

Switches and Connectors ................................................................................................

MULTIFUNCTION BUTTONS................................................................

CALL INFORMATION DISPLAYS................................................................

SOFTKEYS AND SERVICE................................................................

Directory Number Appearances ........................................................................1-6

Information Displays...........................................................................................1-7

Multifunction Buttons.........................................................................................1-5

Permanent functions............................................................................................1-4

Service key............................................................................................................1-8

Softkey layout.......................................................................................................1-8

User-assigned functions.....................................................................................1-4

Page 1-10

Chapter 2 ( SRS-2100 Voice Features

PLACING AND RECEIVING

CHAPTER 2

INTRODUCTION TO VOICE

FEATURES

The Fujitsu SRS-2100 provides superior call-handling and simultaneous voice/data communications. It is one of the family of Fujitsu Integrated Services Digital Network (ISDN) terminals.

For the familiar tasks of dialing, holding, and answering calls, this phone operates like others you have used. However, it also includes many custom features explained in later chapters.

CALLS

This section describes how to make and answer calls with your SRS-2100 using the handset, speaker, or a headset. (Headset setup is described in Chapter 3.) Each of the set of directions listed below has two subsections: what to do if you are not talking on another call, and what to do if you are talking on another call.

• Switching between handset and

handsfree modes

• Placing a call using the handset

• Receiving a call using the

handset

• Placing a handsfree call

• Receiving a handsfree call

• Placing a call using the headset

• Receiving a call using the

5:20 PM Tuesday January 4

UNA-LIST DATA CLEAR DIR-LIST

1 2 3 4

Service

Standard Softkey Layout

(The DATA softkey label appear s only if you have a voice/data terminal.)

Note: Softkey 1 also serves as

the ENTER key (for entering information as indicated in this User's Guide).

headset

The procedures in this chapter assume that MIC-OFF is active on the upper -right button of the multifunction button array. This feature is active by default when you receive your SRS-2100. If for some reason MIC-OFF is not active, see "Activating the MICOFF Button", in Chapter 3. The procedures also assume the phone is set to ringing line preference or primary line preference.

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SRS -2100 Voice Features ( Chapt er 2

Switching Between Handset and Handsfree Modes

If you are using the handset and want to use handsfree mode

1. Press SPEAKER and then replace the handset in its cradle. You now hear the other parties through the speaker.

2. If the MIC-OFF LED is red, the microphone has been turned off. Press MIC-OFF to turn it back on (the LED goes dark). The microphone now picks up your voice.

3. You can turn off the microphone by pressing MIC-OFF, allowing you to hold a private conversation with others in the room. Pressing MIC-OFF again turns the microphone back on.

If you are using handsfree mode and want to use the handset

Pick up the handset. Your call continues without interruption. The handsfree speaker and microphone are turned off. (You can turn off the microphone in the handset by pressing the MICOFF button while using the handset.)

Page 2-2

Placing Handset Calls

If you are not talking on another call

1. Pick up the handset. This should automatically give you a dial tone, if not press an idle Call Appearance (CA).

• If this connects you with a

ringing call, follow the procedure described on page 2-4.

• If you want to place the call

from a Call Appearance other than the one automatically selected, press its CA button.

2. Dial the desired number by pressing the keys on the numeric keypad.

3. If your call is not answered, you can hang up as follows:

a. Replace the handset in its

cradle.

b. Press the button in the

handset cradle to get a dial tone.

c. Press DROP.

(5ESS

4. If your call is answered, converse with the called party.

Chapter 2 ( SRS-2100 Voice Features

5. When your conversation ends, hang up by replacing the handset in its cradle. Note the displayed call duration vanishes after about three seconds.

Note: Onhook dialing. In place

of steps 1 and 2, you can dial the number first and then pick up the handset. The phone automatically dials the number. The number you enter remains available for dialing for about three minutes.

You can also use a one-touch button, which automatically selects an idle CA and dials the number. Steps 1 and 2 are therefore unnecessary when you use a one-touch button. Once the call is dialed, you can pick up the handset.

If you are already talking on another call

1. Handle the active call in one of the following ways:

a. End the call by pressing the

button in the handset cradle to get a dial tone. (You can also hang up the handset and pick it up again.)

b. Retain the call by pressing an

idle Call Appearance button to get a dial tone. (The call is automatically put on hold.)

c. Press DROP. (5ESS

2. To make your call, dial the desired number by pressing the keys on the numeric keypad.

3. If your call is not answered, you can hang up as follows:

a. Replace the handset in its

cradle.

b. Press the button in the

handset cradle to get a dial tone.

4. If your call is answered, converse with the called party.

5. When your conversation ends, you have these choices:

• Hang up by replacing the

handset in its cradle. Note the displayed call duration; it vanishes after about three seconds.

• If you put your original call

on hold, pick up the call by pressing its red-flashing Call Appearance button.

Note: You can also use a one-

touch button after handling the active call. This automatically dials the number. Skip step 2.

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SRS -2100 Voice Features ( Chapt er 2

Receiving Handset Calls

An incoming call makes the phone ring and the Call Appearance's LED flash green.

If you are not talking on another call

1. Pick up the handset. (Press the ringing CA if necessary.) The LED changes to steady red.

2. Converse with the calling party.

3. When your conversation ends, hang up by replacing the handset in its cradle. Note the displayed call duration; it vanishes after about three seconds.

If you are already talking on another call

1. Handle the active call in one of the following ways:

a. End the call by pressing the

button in the handset cradle. Then press the green-flashing Call Appearance button to answer the incoming call.

b. Retain the call by pressing the

green-flashing Call Appearance button to answer the incoming call. (The first call is automatically put on hold.)

2. Converse with the calling party.

3. When your conversation ends, you have the following choices:

• Hang up by replacing the

handset in its cradle. Note the displayed call duration; it vanishes after about three seconds.

• If you put your original call on

hold, pick up the call by pressing its red-flashing Call Appearance button.

• Press DROP. (5ESS

Note: You can turn off the

microphone in the handset by pressing the MIC-OFF button; its LED turns red. Sound will not be transmitted to the called party, allowing you to hold a private conversation with others in the room. To turn the microphone back on, press MIC-OFF again; the red LED is turned off.

Placing Handsfree Calls

A handsfree call uses the integrated microphone and speaker instead of the handset.

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Chapter 2 ( SRS-2100 Voice Features

If you are not talking on another call

1. Press the SPEAKER button. Its LED will light red and you will hear a dial tone (if not, press an idle Call Appearance). If this connects you with a ringing call, follow the procedure "If you are already talking on another call".

2. Dial the desired number by pressing the keys on the numeric keypad.

3. If your call is not answered, press SPEAKER to hang up.

4. If your call is answered, converse with the called party. (If the MIC-OFF LED is red, the microphone has been turned off. Press MIC-OFF to turn it back on.)

You can turn off the microphone by pressing the MIC-OFF button; its LED will turn red. No sound will then be transmitted to the called party, allowing you to hold a private conversation with others in the room. To turn the microphone back on, press MICOFF again; its red LED will go dark.

5. When the conversation is over, hang up by pressing the SPEAKER key. Note the call duration vanishes after about three seconds.

Press DROP. (5ESS

Note: Onhook dialing. In place

of steps 1 and 2, you can dial the number first and then press SPEAKER. The phone automatically dials the number. The number you enter remains available for dialing for about three minutes.

You can also use a one-touch button, which automatically selects handsfree operation on an idle CA and dials the number. Steps 1 and 2 are therefore unnecessary when you use a one-touch button.

(See also "Handsfree, Handset, and Headset Modes", in Chapter 3, "Local Features".)

If you are already talking on another call

1. Handle the active call in one of the following ways:

a. End the call by pressing

SPEAKER. Press SPEAKER again to get a dial tone.

b. Retain the call by pressing an

idle Call Appearance button, which gives you a dial tone. (The call is automatically put on hold.) "Continued"

Page 2-5

SRS -2100 Voice Features ( Chapt er 2

c. Press DROP. (5ESS

2. Dial the desired number by pressing the buttons on the numeric keypad.

3. If your call is not answered, you can:

a. Hang up by pressing the

SPEAKER button.

b. Retrieve the original call, if it

was held, by pressing its redflashing Call Appearance button.

4. If your call is answered, converse with the called party. (If the MIC-OFF LED is red, the microphone has been turned off. Press MIC-OFF to turn it back on.)

You can turn off the microphone by pressing the MIC-OFF button; its LED will turn red. No sound will then be transmitted to the called party, allowing you to have a private conversation with others in the room. To turn the microphone back on, press MIC-OFF again; its red LED will go dark.

5. When the conversation is over, hang up by pressing the SPEAKER button. Note the displayed call duration; it vanishes after about three seconds.

Press DROP. (5ESS

You may then pick up the call you were originally talking on, if it was held, by pressing its redflashing Call Appearance button and then SPEAKER.

Note: Onhook dialing. In place

of steps 1 and 2, you can dial the number first and then press SPEAKER. The phone automatically dials the number. The number you enter remains available for dialing for about three minutes.

You can also use a one-touch button, after handling the existing call. This automatically selects handsfree operation on an idle CA and dials the number. Skip step 2.

(See also "Handsf ree, Handset, and Headset Modes", in Chapter 3, "Local Features".)

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Chapter 2 ( SRS-2100 Voice Features

Receiving Handsfree Calls

A handsfree call uses the integrated microphone and speaker instead of the handset. An incoming call makes the phone ring and the Call Appearance's LED flash green.

If you are not talking on another call

1. Press SPEAKER and, if necessary, the green-flashing Call Appearance button.

2. Converse with the calling party. (If the MIC-OFF LED is red, the microphone has been turned off. Press MIC-OFF to tur n it back on.)

3. When your conversation ends, hang up by pressing SPEAKER. Note the call duration; it vanishes after about three seconds.

Press DROP. (5ESS

(See also "Handsfree, Handset, and Headset Modes", in Chapter 3, "Local Features".)

If you are already talking on another call

1. Dispose of the active call in one of the following ways:

a. End the call by pressing

SPEAKER. Then press SPEAKER and, if necessary, press the green-flashing Call Appearance button to answer the incoming call.

b. Retain the call by pressing the

green-flashing Call Appearance button to answer the incoming call. (The first call is automatically put on hold.)

2. Converse with the calling party. (If the MIC-OFF LED is red, the microphone has been turned off. Press MIC-OFF to turn it back on.) You can turn off the microphone by pressing the MIC-OFF button; its LED will turn red. No sound will then be transmitted to the called party, allowing you to have a private conversation with others in the room. To turn the microphone back on, press MIC-OFF again; its red LED will go dark.

Page 2-7

SRS -2100 Voice Features ( Chapt er 2

3. When your conversation ends, hang up by pressing SPEAKER. Note the displayed call duration; it vanishes after about three seconds. You may then pick up the call you were originally talking on, if it was held, by pressing its redflashing Call Appearance button and then pressing SPEAKER.

(See also "Handsfree, Handset, and Headset Modes", in Chapter 3, "Local Features".)

Placing Headset Calls

If you are not talking on another call

Place the headset on your head in a position comfortable for hearing and talking. If necessary, unplug the handset from the jack on the phone's left side. Plug the headset into the same jack. Also check that headset mode is activated. (See Chapter 3 for details.) The speaker and microphone will be disabled. All dialing tones and telephone conversation will be audible only through the headse t. Your voice and any other transmitted sounds will go through the headset microphone only.

1. Press SPEAKER. Its LED will light red and you will hear a dial tone. (If this connects you with a ringing call, follow the directions in Receiving Headset Calls.)

2. Dial the desired number by pressing the buttons on the numeric keypad.

3. If your call is not answered, press SPEAKER to hang up.

4. If your call is answered, converse with the called party.

5. When your conversation ends, hang up by pressing SPEAKER. Note the call duration; it vanishes after about three seconds.

Note: Onhook dialing. In place

of steps 1 and 2, you can dial the number first and then press SPEAKER. The phone automatically dials the number. The number you enter remains available for dialing for about three minutes.

You can also use a one-touch button, which automatically selects an idle CA and dials the number. Steps 1 and 2 are therefore unnecessary when you use a one-touch button.

(See also "Handsfree, Handset, and Headset Modes", in Chapter 3, "Local Features".)

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Chapter 2 ( SRS-2100 Voice Features

If you are already using the headset and talking on another call

1. Handle the existing call in one of the following ways:

a. End the call by pressing

SPEAKER. Then press SPEAKER again to get a dial tone.

b. Retain the call by pressing an

idle Call Appearance button, which gives you a dial tone. (The call is automatically put on hold.)

2. Dial the desired number by pressing the keys on the numeric keypad.

3. If your call is not answered, hang up by pressing SPEAKER.

4. If your call is answered, converse with the called party.

5. When the conversation is over, hang up by pressing SPEAKER. Note the displayed call duration; it vanishes after about three seconds.

You may then pick up your original call, if it was held, by pressing SPEAKER and, if necessary, the call's CA button.

Note: Onhook dialing. In place

of steps 1 and 2, you can dial the number first and then press SPEAKER. The phone automatically dials the number. The number you enter rem ains available for dialing for about three minutes.

You can also use a one-touch button after handling the existing call. This automatically selects an idle CA and dials the number. Skip step 2.

(See also "Handsfree, Handset, and Headset Modes", in Chapter 3, "Local Features".)

Receiving Headset Calls

An incoming call makes the Call Appearance's LED flash green.

If you are not talking on another call

Page 2-9

SRS -2100 Voice Features ( Chapt er 2

The handset, speaker, and microphone will be disabled. All dialing tones and telephone conversation will be audible only through the headset. Your voice and any other transmitted sounds will go through the headset microphone only.

1. Press SPEAKER and, if necessary, press the greenflashing Call Appearance button.

2. Converse with the calling party.

3. When your conversation ends, hang up by pressing SPEAKER. Note the displayed call duration; it vanishes after about three seconds.

(See also "Handsfree, Handset, and Headset Modes", in Chapter 3, "Local Features".)

If you are al ready using the headset and talking on another call

1. Dispose of the active call in one of the following ways:

a. End the call by pressing

SPEAKER. Then press the green-flashing Call Appearance button to answer the incoming call.

b. Retain the cal l by pressing the

green-flashing Call Appearance button to answer the incoming call. (The first call is automatically put on hold.)

2. Converse with the calling party.

3. When your conversation ends, hang up by pressing SPEAKER. Note the displayed call duration; it vanishes after about three seconds.

You may then pick up the call you were originally talking on, if it was held, by pressing its red-flashing Call Appearance button and then pressing SPEAKER.

(See also "Handsfree, Handset, and Headset Modes", in Chapter 3, "Local Features".)

FUNCTION BUTTONS

The SRS-2100 has six function buttons, located to the right of the numeric keypad. The REDIAL, SPEAKER, and HOLD buttons are permanently assigned to local functions, as shown in Figure 2-1. The other three buttons are multifunction buttons you can assign to any feature, one-touch button, or Call Appearance.

Page 2-10

Chapter 2 ( SRS-2100 Voice Features

DROP

CONFERENCE

For ease of operation, Fujitsu supports two sets of telephone company assignments for network based features. On the labeled function buttons for CONFERENCE, DROP, and TRANSFER, Fujitsu sets accept the following values or feature activators:

CONFERENCE Button 30

Activator 30 or 60

DROP Button 31

Activator 31 or 62

TRANSFER Button 32

Activator 32 or 61

SPEAKER Enables/disables handsfree operation

MIC-OFF Turns microphone off/on during handsfree operation

REDIAL Redials the last number you dialed

HOLD Holds an active call

CONFERENCE Adds additional parties to an existing call

DROP

31 30

TRANSFER

HOLD SPEAKER

REDIAL

Disconnects last party added to a conference call

TRANSFER Transfers a call to a third party you dial or select

Figure 2-1 Function Buttons

Another function button, MICOFF, is typically active on the upper-right button of the multifunction button array.

The descriptions below briefly identify each function button. The following pages explain the buttons in more detail. SPEAKER and MIC-OFF are explained earlier in this chapter in the sections on placing and receiving handsfree calls.

REDIAL

Dials the last number dialed on this phone

This feature is useful if you need to call someone back a second time, perhaps because their line was busy the first time.

Page 2-11

SRS -2100 Voice Features ( Chapt er 2

Page 2-12

Chapter 2 ( SRS-2100 Voice Features

Using REDIAL Before Lifting the Handset or Pressing SPEAKER

1. Press REDIAL. The last number dialed appears on the display and is redialed automatically through the speakerphone. Pick up the handset if you want this to be a handset call.

2. If there are no idle Call Appearances available, pressing REDIAL brings the number to the screen but does not dial. When an idle Call Appearance later becomes available, pressing the CA button dials the number in handsfree mode. (Lift the handset, if you prefer.)

Using REDIAL after Lifting the Handset or Pressing SPEAKER

1. If you don't hear a tone, press an idle Call Appearance button.

2. Press REDIAL. The last number dialed appears on the display and is dialed automatically.

HOLD

Retains connection with an existing call until you can return to it

HOLD lets you keep a call active even though you are no longer directly connected with it. This feature is useful if you need to perform some action away from your phone, such as looking up some information.

The autohold feature automatically puts an active cal l on hold whenever you press another Call Appearance. You can also press HOLD to manually put a call on hold.

1. To manually put a call on hold, press HOLD while you have an active call in progress. The Call Appearance LED changes from steady red to flashing-red.

The phone retains each call you place on hold until you reconnect with it (or the other party hangs up). You are now free to take other actions, including making and receiving other calls.

2. To reconnect with a call on hold, press its flashi ng Call Appearance button. Its LED changes from flashing-red to steady red, and you are reconnected to the call.

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SRS -2100 Voice Features ( Chapt er 2

CONFERENCE

Telephone conferences with multiple participants

Conference is a network-based feature that you must subscribe to from your telephone company. This description assumes that you have assigned the Conference feature to one of your SRS-2100 function buttons.

The number of conference call participants allowed depends on the number specified when you subscribe to the feature. Ask your System Administrator how many participants are allowed on your Conference feature.

Setting Up a Conference Call

After establishing the initial call, add participants to the conference call by following these steps:

1. Press CONFERENCE.

The CONFERENCE button lights up. The initial call is placed on hold, and the next available CA is selected.

2. Dial the number of the person you want to add to the conference.

Select any CA that is ringing or

on hold.

• If the person answers, you

can talk privately before joining the conference.

• If the line is busy or the

person does not answer, press DROP. Then press the flashing Call Appearance button to return to the initial call.

• To retain the second party

without having a conference, press HOLD and then press the flashing Call Appearance. This allows you to speak to the initial caller while keeping the second call on hold. To make thi s a Conference call, press the CONFERENCE button and go to step 3.

3. Press CONFERENCE.

The CONFERENCE button stays lit to indicate that a conference call is in progress.

If you have a conference feature for more than three parties, you may add more par ticipants to the conference, repeating the preceding three steps as many times as required up to the maximum number of participants.

Page 2-14

Chapter 2 ( SRS-2100 Voice Features

To add more participants to the conference, repeat the preceding three steps as many times as required up to the maximum number of participants.

Dropping Other People from a Conference Call

To drop the last person added, either press DROP or ask the last person added to hang up.

Pressing DROP when only two participants are connected disconnects the call.

Dropping Out of the Conference Call Yourself

Some installations leave the other conference participants connected if you disconnect. Ask your System Administrator whether your Conference feature works this way.

Otherwise, when you disconnect, all other conference participants are disconnected also.

DROP

Cancels connection with last party added to a conference call, or disconnects call if only two participants are connected (5ESS)

Drop is a network-based feature that you must subscribe to from your telephone company. This description assumes that you have assigned the Drop feature to one of your SRS-2100 function buttons.

Pressing DROP at the end of a regular call does nothing.  (DMS-100

Pressing DROP at the end of a regular two-party call disconnects the call. (5ESS

During a conference call, the DROP feature allows the originator of the call to drop the last participant added. Other participants can drop out of the call simply by hanging up.

You can use the DROP button repeatedly until you have dropped everyone but the participant of the original twoparty call. To end the call, hang up normally. ( DMS-100

Page 2-15

SRS -2100 Voice Features ( Chapt er 2

Warning: Pressing DROP at the

end of a conference call drops both participants.

Using DROP on a Conference Call

Press the DROP button. This ends your connection with the last party you added to the call, but any others on the call stay connected. If only two parties remain, the call is disconnected.

The display of the call's duration continues until the call is over .

TRANSFER (5ESS

Transfers a call to another phone and announces the transfer privately

To transfer a call, follow these steps:

1. Press TRANSFER while on an active call.

The LED of the Call Appearance in use flashes red; the called or calling party is automatically placed on hold.

An idle Call Appearance is selected. Its LED lights steady red and a dial tone sounds.

If that directory number has no idle Call Appearance, you must select a Call Appearance of another directory number.

2. Dial the third party.

3. Once connected, announce the transfer to the person who answers and converse privately.

4. Press TRANSFER again, and hang up.

The third party, just called, is connected to the party held for transfer. You are dropped from the call, and the other two parties remain connected.

Note: A "blind" transfer is where

you do not talk to the person you are transferring the call to. To perform a blind transfer, wait for the person's phone to ring, press the TRANSFER key, and hang up.

Questions, Details, or Alternatives

If no one answers the destination number, hang up. Press the SPEAKER button, the Switch Hook, or, with a Lucent switch, press DROP. Then press the Call Appearance holding the original call. This cancels the attempted transfer and returns you to the call.

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Chapter 2 ( SRS-2100 Voice Features

TRANSFER (DMS-100

Transfers a call to another phone and announces the transfer privately

Transfer is a network-based feature that you must subscribe to from your telephone company. This description assumes that you have assigned the Transfer feature to one of your SRS-2100 function buttons.

Note: In some installations,

transferring calls is accomplished without a TRANSFER button. If your set lacks a TRANSFER button, ask your System Administrator how to transfer a call.

To transfer a call, follow these steps:

1. While still on the call, press TRANSFER.

The TRANSFER button indicator lights up.

The call is put on hold and its Call Appearance indicator flashes red.

2. An idle CA is selected. Dial the number of the person you want to transfer the call to.

• If the person answers, you

can talk privately before completing the transfer. To place this person on hold without transferring the call, press HOLD. To reconnect with this person, press HOLD again.

• If the line is busy or the

person does not answer, press the button in the handset cradle (press SPEAKER if you are using handsfree mode). Then press the flashing Call Appearance button to return to the original call.

Note: A "blind" transfer is where

you do not talk to the person you are transferring the call to. To perform a blind transfer, wait for the person's phone to ring, press the TRANSFER key, and hang up.

3. You can complete the transfer these two ways:

a. After announcing the transfer,

just press TRANSFER.

b. To allow all three parties to

talk together, press the flashing Call Appearance button again; then press TRANSFER when you want to drop out.

Page 2-17

SRS -2100 Voice Features ( Chapt er 2

4. Hang up the handset or, in handsfree mode, press SPEAKER.

You are disconnected from the call,

leaving the other two parties connected.

TRANSFER ( EWSD

Transfers a call to another phone and announces the transfer privately

Transfer is a network-based feature that you must subscribe to from your telephone company.

Note: In Siemens installations,

transferring calls is accomplished without a TRANSFER button.

To transfer a call, follow these steps:

1. Answer the incoming call, then while still on the call, press CONFERENCE.

The CONFERENCE button indicator lights up.

2. An idle CA is selected. Dial the number of the person you want to transfer the call to.

The call is put on hold and its Call Appearance indicator flashes red.

• If the person answers, you

can talk privately before completing the transfer. To place this person on hold without transferring the call, press HOLD.

• If the line is busy or the

person does not answer, press the button in the handset cradle (press SPEAKER if you are using handsfree mode). Then press the flashing Call Appearance button to return to the original call. To make this a conference call, press the CONFERENCE button and go to step 3.

3. Hang up the handset, or, in handsfree mode, press SPEAKER.

You are disconnected from the call, leaving the other two parties connected.

ONE-TOUCH CALLING

Pressing a one-touch button causes the phone to dial the stored number just as if you were pressing the keys on the numeric keypad. (Chapter 3 explains how to set up one-touch buttons.)

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Chapter 2 ( SRS-2100 Voice Features

Using a One Touch Button to Make a Call

Just press it. If no other call is active, the SRS-2100 selects an idle Directory Number, turns on the speaker and microphone, and dials the number. (If the MICOFF LED is red, the microphone has been turned off, so press MIC-OFF to turn it back on.)

If you already have a dial tone, then pressing the one-touch button plays back the stored number as if you were dialing.

Dialing Special Codes Using One-touch Buttons

The one-touch feature provides two ways of supplying special codes such as credit card numbers, passwords, personal ID numbers, and voice mail access codes. You can st ore a code on its own one-touch button or you can include special codes as part of a single one-touch number.

Storing a Code on a OneTouch Button

You can store a special code on its own one-touch button just as you do an ordinary telephone number. Once you establish an active call, you can press the onetouch button to send the special code. These numbers are sent using the standard DTMF tones that these systems normally require.

Including Codes in a OneTouch Number

You can code both telephone numbers and one or more special code numbers on a single onetouch button, with appropriate pauses between numbers to allow for system response. You can code up to 30 digits, with each pause character counting as one digit.

The following example illustrates the sequence for accessing voice mail. The SRS-2100 sends the numbers up to the first pause, represented by a comma, as an out-of-band, D-channel call request. When the call connects, the digital set waits one second and then begins sending the additional numbers as tones on the B-channel, with a two-second pause for each additional comma.

Page 2-19

SRS -2100 Voice Features ( Chapt er 2

In the example, the digital set sends the voice mail access code, pauses for two seconds while the system switches to voice mail, and then sends the caller's voice mail password.

8 2 4 7 6 2 9 , 9 9 , , 2 5 0 2

Calling Number 1st pause (1 second)

Voice mail access

Use this feature for any call requiring multiple number entry. For example, use the feature to:

• Connect to an alternative

public network using the access number and then send the number of the person you want to call

• Send the sometimes

complicated sequence of numbers needed to connect to a private network number

• Navigate your way through a

call answering system that requires you to respond to a number of voice menu options

4 second pause

Voice mail password

UNANSWERED CALL LOGGING (UNA -LIST)

Once enabled, this feature records information about incoming calls that were not answered at this phone.

The UNA-LIST feature records information from the eight most recent unanswered calls, showing the date, the time, and the telephone number and name (if provided) of the calling party. The ninth and later unanswered calls replace the first, second, and so forth, in order, so that your UNA-LIST always has the eight most recent calls. If the caller gets a busy signal, the call is not considered "unanswered". Multiple calls from the same number are listed only once.

Chapter 3 explains how to program your phone to support or suppress the UNA-LIST feature.

Using the UNA -LIST Feature

If you have unanswered calls, a black dot appears next to the word UNA-LIST on line 4 of your SRS-2100 display. If the dot is blinking, there have been eight or more such calls, and the information from the next unanswered call will record over the oldest call in the list.

Page 2-20

Chapter 2 ( SRS-2100 Voice Features

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

12:15PM WEDNESDAY APR 5

UNA-LIST DATA CLEAR DIR -LIST

To see the data for each unanswered call, press UNA-LIST (softkey 1). The resulting screen looks something like this:

777-1111 4-05 12:15PM 11:10AM SATURDAY MARCH 2 UNA-LIST DATA CLEAR DIR -LIST

The 777-1111 is the number of the calling party.

Note: The call time indication is

based on the phone's calendar/clock. To ensure accurate reporting, be sure the calendar/clock is set properly (see Chapter 3).

Each time you press UNA-LIST (softkey 1), the data for the next unanswered call is displayed. The list cycles. The first display is information from the oldest call, then the next oldest call, and so forth. After the data for the most recent unanswered call is displayed, pressing UNA-LIST again shows the oldest call's data.

If a new unanswered call is from the same party as one already in the UNA-LIST, only the new call's data is retained. This feature prevents filling all eight available positions with calls made from the same phone.

Each record is retained until you follow the deletion procedure described below, or until another unanswered call stores new information over it.

Returning a Call

To return a call displayed by unanswered call logging, follow these steps:

1. Press any idle Call Appearance button. (Handsfree mode is automatic. For handset use, lift the handset.)

You can also dial the number while onhook, and then lift the handset or press SPEAKER after dialing all the digits.

2. Dial the number shown on the UNA-LIST display.

As soon as you go offhook or begin dialing the number while onhook, the unanswered call number shifts to the second line for reference. The first line shows the digits you ar e dialing.

Page 2-21

SRS -2100 Voice Features ( Chapt er 2

If the call is answered, you can converse with the party reached. If not, hang up by replacing the handset in its cradle or, in handsfree mode, hang up by pressing the SPEAKER button.

If the UNA-LIST dot on the display is flashing, you shoul d delete at least one entry to prevent the loss of the oldest entry.

Deleting a Record from the UNA-LIST

To delete a record, press UNALIST (softkey 1) until the record is displayed, and then press # and CLEAR (softkey 3). To see or delete the next UNA-LIST record, you must press UNA-LIST again.

Placing a Call Using the Personal Directory

1. Press DIR-LIST (softkey 1).

2. Scroll to the name of the person you want to call, or enter the Directory Address (01, 02, etc.) for that person.

3. Press ENTER.

4. Lift the handset or press the speaker key to place your call.

Notes

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Chapter 2 ( SRS-2100 Voice Features

Notes

Page 2-23

SRS -2100 Voice Features ( Chapt er 2

................................

............................

..............................

.........................

................................

.............................

..............................

.........................

............................

...........................

.............................

................................

..............................

.............................

................................

Chapter 2................................................................................................................................

INTRODUCTION TO VOICE FEATURES................................................................

PLACING AND RECEIVING CALLS................................................................

Switching Between Handset and Handsfree Modes................................

Placing Handset Calls ................................................................................................

Receiving Handset Calls ................................................................................................

Placing Handsfree Calls................................................................................................

Receiving Handsfree Calls ................................................................................................

Placing Headset Calls ................................................................................................

Receiving Headset Calls................................................................................................

FUNCTION BUTTONS................................................................................................

REDIAL................................................................................................................................

HOLD ................................................................................................................................

CONFERENCE  ( DMS-100................................................................

CONFERENCE (5ESS................................................................................................

DROP................................................................................................................................

TRANSFER  ( DMS-100................................................................

TRANSFER  (5ESS................................................................................................

ONE -TOUCH CALLING................................................................................................

Using a One Touch Button to Make a Call................................................................

Dialing Special Codes Using One-touch Buttons................................

UNANSWERED CALL LOGGING (UNA-LIST)................................

Using the UNA-LIST Feature................................................................

Returning a Call................................................................................................

Deleting a Record from the UNA-LIST................................................................

Conference..........................................................................................................2-13

DROP....................................................................................................................2-14

Function buttons................................................................................................2-10

Handset calls.........................................................................................................2-2

HOLD ...................................................................................................................2-12

One touch calling...............................................................................................2-17

One-touch button codes...................................................................................2-18

Personal Directory - placing calls ....................................................................2-21

Placing cal ls...........................................................................................................2-1

Receiving calls ......................................................................................................2-1

Receiving handset calls.......................................................................................2-4

Redial....................................................................................................................2-11

Switching between handset and handsfree modes.........................................2-2

TRANSFER.........................................................................................................2-15

Transferring a call...............................................................................................2-16

Unanswered call logging description..............................................................2-19

Page 2-24

Chapter 2 ( SRS-2100 Voice Features

Page 2-25

Chapter 3 ( SRS-2100 Local Features

Note: Options 8 (SPID) and 10

CHAPTER 3

LOCAL FEATURES

This chapter explains how to use the display and softkeys to set the features controlled by the

(KEY-ATTR) in Service Mode are installation functions usually performed by your System Administrator or phone maintenance personnel. (See Appendix B.)

SRS-2100. The first section describes the Service Mode, from which you make all changes to local features. Subsequent sections desc ribe how to set each feature, in the following order:

• Setting ringer volume, tone, and

operating modes

• Programming one-touch buttons

• Setting the calendar/clock

• Reinitializing the phone

• Enabling unanswered call

logging (UNA-LIST)

• Selecting handsfree (speaker),

handset, or headset operation

• Using Call Announce Intercom

• Using Q.931 message logging

• Activating or deactivating the

MIC-OFF button

• Choosing an option for how the

SRS-2100 selects a Call Appearance button when you go offhook

• Setting-up the Personal

Directory

A final section gives an example of how to correct mistakes while setting local options in Service Mode.

5:20 PM Tuesday January 4

UNA-LIST DATA CLEAR DIR-LIST

1 2 3 4

Service

Standard Softkey Layout

(The DATA softkey label appears only if you have a voice/data terminal.)

Note: Softkey 1 also serves as

the ENTER key (for entering information as indicated in this User's Guide).

SERVICE MODE OPERATIONS

The SRS-2100 has a 13-item menu from which you select options to change SRS-2100 local features.

Note: Anytime you are in the

normal display mode and wish to enter service mode, you must first press the SERVICE key. This will change softkey 4 to the REGISTER function. Pressing REGISTER at this time selects the menu for the service mode.

Page 3-1

SRS -2100 Local Features ( Chapter 3

Note: The procedures to set local

features require extensive use of the softkeys located below the display.

Some of the data entry screens in Service Mode procedures have built-in timers. If you do not enter information withi n 15 seconds, the display reverts back to the menu for selecting the feature you were using. You must reselect the feature and start over.

If for any reason you become confused while working in Service Mode, you can always press REGISTER (softkey 4) to return to the menu selections and start over.

Selecting a Menu Option

You can display and choose among the thirteen menu options at any time, as follows:

1. Press SERVICE, then REGISTER (softkey 4) to display the menu options. The screen looks like this:

SELECT ITEM (1-13) 1: ONE-TOUCH 2: CALENDAR/CLOCK 3: INITIAL 4: UNA-LIST SERVICE MODE ENTER NEXT CLEAR REGISTER

SELECT ITEM (1-13) 5: HANDS-FREE MODE 6: HANDSET/HEAD-SET 7: RINGER MODE 8: SPID/TEI ASSIGN ENTER NEXT CLEAR REGISTER

Press NEXT again to see the third menu:

SELECT ITEM (1-13) 9: MESSAGE LOGGING 10: KEY ATTRIBUTE 11: INTERCOM FEATURE 12: MIC MUTE MODE ENTER NEXT CLEAR REGISTER

Press NEXT again to see the fourth and final menu:

SELECT ITEM (1-13) 13: PREFERENCE MODE

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . .

ENTER NEXT CLEAR REGISTER

Press NEXT repeatedly to cycle through these four menus.

To see the next menu screen, press NEXT (softkey 2):

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Chapter 3 ( SRS-2100 Local Features

2. To select the option you want, press the appropriate key(s) on the numeric keypad to dial 1 to 13 (do not press one of the four buttons under the screen) and then press ENTER (softkey 1). If you notice a mistake after pressing ENTER and want to cancel the keypad entry, press asterisk (*). To clear an entry before pressing ENTER, press CLEAR (softkey 3).

3. To exit Service Mode, press REGISTER (softkey 4). If you forget to exit, Service Mode is automatically canceled after four minutes, or whenever you pick up the handset or press SPEAKER.

Whenever REGISTER is pressed, it either enters or exits Service Mode, no matter what else may be in progress.

Note: If you enter Service Mode

during a call, special features such as Call Pickup and Call Forwarding are temporarily disabled. However, regular calling controls such as HOLD, SPEAKER, MIC-OFF, and call disconnection remain available.

Once you are familiar with the menu choice numbers, you can go directly to the one you want after pressing REGISTER. For example, you can abbreviate the key sequence REGISTER NEXT 7 ENTER to REGISTER 7 ENTER, getting to the RINGER screen without displaying the other menus shown in this section.

Notes on Entering Information

When the displayed entry is acceptable, press ENTER to retain it and display the next parameter screen. To change a numerical entry before you press ENTER, press CLEAR (softkey 3) and enter the desired value.

To change a menu selection or a numerical entry after you press ENTER, press asterisk (*). In some cases, this returns you to the preceding data entry screen, where you can enter the correct information. In other cases, you return to the Service Mode main menu and must redo the procedure from there.

PROGRAMMING A BUTTON FOR ONE -TOUCH DIALING

Page 3-3

SRS -2100 Local Features ( Chapter 3

SRS-2100 multifunction buttons can be set to automatically dial numbers you enter (up to 30 digits each).

The numbers you program can be any of the following:

• Standard telephone numbers,

including the outside line access code (usually 9) if required

• Special codes such as a

personal ID number or a voice mail access code, including * and #

• A combination of a standard

telephone number plus one or more special codes, with pauses between the elements to allow for system response time

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Chapter 3 ( SRS-2100 Local Features

The one-touch featur e overview in Chapter 2 discusses these possibilities in greater detail and explains how to dial using a onetouch button.

Programming a One-Touch Button

To program a multifunction button for a one-touch number, follow these steps:

1. Press Service, then REGISTER (softkey 4), 1, ENTER (softkey

1). This screen appears:

ONE-TOUCH SELECT ASSIGN KEY

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

The indicators for previously assigned one-touch buttons will be green.

The indicators for buttons assigned to Directory Numbers, Call Appearances, and features will be red. You cannot program the buttons with red indicators for one-touch dialing.

2. Press the unassigned button you want as your one-touch button. This screen appears:

ENTER DIRECTORY NUMBER (12)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

The multifunction button's number is at the far right of line 1. In this example it is 12.

3. To program a standard telephone number or a special code, press the keypad digits for the number you want recorded. Include the outside access code (such as 9) and area code for long distance. The digits show on the second line:

ENTER DIRECTORY NUMBER (12)

942229876543

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

To program a number that includes pauses and special codes, use the keypad to enter the digits and the HOLD button to enter pauses, which appear on the display as commas. The example shows a standard telephone number followed by a voice mail access code and a voice mail password.

Page 3-5

SRS -2100 Local Features ( Chapter 3

ENTER DIRECTORY NUMBER (12)

8247629,99,,2502

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

Note: If you try to exceed the 30-

digit limit, the set refuses the input and the display remains unchanged.

4. Press ENTER (softkey 1). The associated LED turns green, and the word COMPLETED appears, remaining for 15 seconds:

ENTER DIRECTORY NUMBER (12)

942229876543

COMPLETED ENTER NEXT CLEAR REGISTER

5. Complete the procedure in one of these ways:

To return to the normal display, press REGISTER (softkey 4).

To program another one-touch number, press an unassigned multifunction button. (You can also press a currently assigned one-touch button to change or cancel its one-touch number.)

To return to the Service Mode main menu, press asterisk (*).

Correcting Mistakes

How you correct a mistake depends on where you are in the programming procedure:

• Before pressing ENTER - to

record the number, press CLEAR (softkey 3) to erase the number. Then enter the correct number.

• After pressing ENTER - if the

number on the COMPLETED screen is incorrect, press the multifunction button again. The ENTER DIRECTORY NUMBER screen appears showing the incorrect number. Enter the correct number and then press ENTER. The correct number appears on the display as you enter it and replaces the incorrect number.

Changing or Canceling the Number Stored in a OneTouch Button

To change or cancel the onetouch number currently stored on a one-touch button, follow these steps:

1. Press SERVICE, then REGISTER (softkey 4), 1, ENTER (softkey

1). This screen appears:

ONE-TOUCH SELECT ASSIGN KEY

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

Page 3-6

Chapter 3 ( SRS-2100 Local Features

ENTER NEXT CLEAR REGISTER

The indicators for previously assigned one-touch buttons will be green.

Page 3-7

SRS -2100 Local Features ( Chapter 3

2. Press the one-touch button whose number you wish to change or cancel. The ENTER DIRECTORY NUMBER screen appears showing the currently assigned number:

ENTER DIRECTORY NUMBER (12)

8247629,99,2502

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

The normal SRS-2100 display includes the date, time, and day of the week. You can set the date and time by using the procedure described below.

3. Complete the procedure in one of these ways:

• To change the number, enter a

new number . Then press ENTER (softkey 1).

• The new number appears on

the display as you enter it, and replaces the old number.

• To cancel the number, press

CLEAR (softkey 3) and then ENTER.

• The button is canceled as a

one-touch button, and the green indicator goes dark.

• To leave the number

unchanged, press REGISTER (softkey 4) to return to the normal display.

SETTING THE CALENDAR/CLOCK

Page 3-8

Chapter 3 ( SRS-2100 Local Features

Notes on Entering Information

If the value you have entered is acceptable, press ENTER to record it and display the next parameter screen. To retain the currently displayed calendar/clock value for a parameter, you can press ENTER without bothering to reenter the value.

To change a numerical entry before you press ENTER, press CLEAR (softkey 3) and enter the desired value.

To change a menu selection or a numerical entry after you press ENTER, press asterisk (*). This returns you to the preceding data entry screen, where you can enter the correct information.

Setting Calendar and Clock Values

To set the calendar/clock, follow these steps:

1. Press Service, then REGISTER (softkey 4), 2, ENTER (softkey

1). This screen appears:

ENTER CALENDAR/CLOCK

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

8: 06PM SUNDAY APR 30 ENTER NEXT CLEAR REGISTER

Page 3-9

SRS -2100 Local Features ( Chapter 3

2. Press ENTER again. The first input screen appears:

ENTER CALENDAR/CLOCK INPUT HOUR -> 8: 06PM '94 APR 30

ENTER NEXT CLEAR REGISTER

12: 55PM '94 APR 30 ENTER NEXT CLEAR

3. Enter the present hour (1-12) using the numeric keypad and then press ENTER.

The screen changes to reflect your entry and to prompt for the minute. In this example, assume you entered 12.

ENTER CALENDAR/CLOCK INPUT MINUTE -> 12: 06PM '94 APR 30 ENTER NEXT CLEAR REGISTER

Note: If you enter #, *, or too

large a value, such as 33, for the hour, it is ignored, and you must supply a valid entry.

4. Enter the present minute using the numeric keypad and then press ENTER (softkey 1).

The screen changes to reflect your entry and to prompt for AM or PM. In this example, assume you entered 55.

ENTER CALENDAR/CLOCK INPUT 0: AM 1: PM ->

Page 3-10

Chapter 3 ( SRS-2100 Local Features

5. Press keypad 0 for AM or 1 for PM and then press ENTER.

The screen changes to reflect your entry and to prompt for the year. In this example, assume you entered 1 for PM.

ENTER CALENDAR/CLOCK INPUT YEAR -> 12: 55PM '94 APR 30 ENTER NEXT CLEAR REGISTER

6. To accept the year displayed, '94, press ENTER.

To change the year, press two numbers on the numeric keypad for the year you want and then press ENTER.

The screen changes to reflect your entry and to prompt for the month. In this example, assume you accepted the displayed year.

ENTER CALENDAR/CLOCK INPUT MONTH -> 12: 55PM '94 APR 30 ENTER NEXT CLEAR REGISTER

7. Enter the present month (1 to 12) using the numeric keypad and then press ENTER.

The screen changes to reflect your entry and to prompt for the date. In this example, assume you entered 5 for May.

Page 3-11

SRS -2100 Local Features ( Chapter 3

ENTER CALENDAR/CLOCK INPUT DAY -> 12: 55PM '94 MAY 30 ENTER NEXT CLEAR REGISTER

8. Enter the present date (1 to 31) using the numeric keypad and then press ENTER.

The screen changes to reflect your entry and to display the message COMPLETED. In this example, assume you entered 1 for the date.

COMPLETED

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

12: 55PM TUESDAY FEB 1 ENTER NEXT CLEAR REGISTER

Note: If you enter 31 for a month

having only 30 days, the display shows ILLEGAL. Press * to enter a valid date. This also applies to entering 29 (except for leap year) or 30 for February.

9. Press REGISTER (softkey 4) to return to the normal display.

The phone automatically inserts the correct day (in this case Tuesday) for the date you entered in the procedure.

REINITIALIZING THE PHONE

This process removes all your one-touch numbers and networkdetermined key assignments.

Clearing all your one-touch numbers and key assignments is useful when the phone is assigned to a new user.

Warning: If you reinitialize your

phone accidentally, see Appendix B for the network or manual key assignment download procedure, or ask your System Administrator for help.

To reinitialize your phone, complete the following steps:

1. Press Service, then REGISTER (softkey 4), 3, ENTER (softkey

1). This screen appears:

PRIVATE DATA CLEAR (1: YES 2: NO) -> ARE YOU SURE? ENTER NEXT CLEAR REGISTER

2. You can choose one of the following options:

a. To clear all data, press 1 and

ENTER.

b. To retain all data, press 2 and

ENTER. This screen appears:

Page 3-12

Chapter 3 ( SRS-2100 Local Features

Page 3-13

SRS -2100 Local Features ( Chapter 3

PRIVATE DATA CLEAR COMPLETED

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

3. To return to normal operation, press REGISTER (softkey 4).

UNANSWERED CALL LOGGING (UNA -LIST)

Once enabled, this feature records information about incoming calls that were not answered at this phone.

For each unanswered call (up to eight), the set records the date and time of the call plus the telephone number of the calling party. The ninth and later unanswered calls replace the first, second, and so forth, in order, so your UNA-LIST always has the most recent eight. (If the caller gets a busy signal, the call is not considered "unanswered".) If the set receives a call from a number already on the UNA-LIST, the latest call is recorded and the earlier call is dropped from the list. The set can be configured to record unanswered calls for all lines, designated lines, or no lines (Not Activated).

Some of the data entry displays have built-in timers. If you do not enter information within fifteen seconds, the display reverts to the menu for selecting the feature you were setting up. You must reselect the feature and start again.

If for any reason you become confused, you can always press REGISTER (softkey 4) to return to the menus and start over.

Enabling the UNA -LIST Feature

To enable unanswered call logging and select the type of UNA-LIST to be used, follow these steps:

1. Press Service, then REGISTER (softkey 4), 4, ENTER (softkey

1).

If the following screen appears, the UNA-LIST feature is disabled:

UNA-LIST SERVICE MODE NON SUPPORTED

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

To leave it as is, press REGISTER again.

Page 3-14

Chapter 3 ( SRS-2100 Local Features

2. To enable UNA-LIST, press ENTER again. This screen appears:

Page 3-15

SRS -2100 Local Features ( Chapter 3

SELECT ITEM (1-3) 1: ALL MODE 2: SELECT MODE 3: NO SUPPORT MODE ENTER NEXT CLEAR REGISTER

3. Press the number shown beside the mode you want to select, then press ENTER. The following sections describe each mode.

UNA-LIST on All Call Appearances

To support UNA-LIST on all Call Appearances, follow these steps:

1. Press 1, ENTER, and this screen appears:

UNA-LIST SERVICE MODE SUPPORTED (ALL) COMPLETED ENTER NEXT CLEAR REGISTER

After about 15 seconds, or if you press asterisk (*), the display returns to the first Service Mode screen:

SELECT ITEM (1-13) 4: UNA-LIST 5: H-FREE 6: HAND/HEAD ENTER NEXT CLEAR REGISTER

2. You can now select a different menu function, or press REGISTER (softkey 4) to return to the normal display.

UNA-LIST on Selected Call Appearances

To support UNA-LIST on selected Call Appearances, follow these steps:

1. Press REGISTER, then ENTER (two times).

2. Press 2, ENTER, and this screen appears:

UNA-LIST SERVICE MODE SUPPORTED (SELECT) SELECT ASSIGN KEY ENTER NEXT CLEAR REGISTER

If ALL (default) was previously set, all feature buttons light green.

Only Call Appearances with lit LEDs will log unanswered calls. Press the buttons to turn the LEDs on or off to select the Call Appearances for which you want to log unanswered calls.

3. Press ENTER when done, and this screen appears:

UNA-LIST SERVICE MODE SUPPORTED (SELECT) COMPLETED

Page 3-16

Chapter 3 ( SRS-2100 Local Features

ENTER NEXT CLEAR REGISTER

Page 3-17

SRS -2100 Local Features ( Chapter 3

After about 15 seconds, or if you press asterisk (*), the display returns to the first Service Mode screen.

4. You can now select a different menu function, or press REGISTER (softkey 4) to return to the normal display.

Disabling the UNA -LIST Feature

To disable unanswered call logging, follow these steps:

1. Press REGISTER (softkey 4), 4, ENTER (softkey 1).

If the following screen appears, the feature is enabled:

UNA-LIST SERVICE MODE SUPPORTED (ALL)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

To leave it as is, press REGISTER again.

2. To disable UNA-LIST, press ENTER. This screen appears:

SELECT ITEM (1-3) 1: ALL MODE 2: SELECT MODE 3: NO SUPPORT MODE ENTER NEXT CLEAR REGISTER

3. Now press 3, ENTER, and this screen appears:

UNA-LIST SERVICE MODE NON SUPPORTED COMPLETED ENTER NEXT CLEAR REGISTER

After about 15 seconds, or if you press asterisk (*), the display returns to the first Service Mode screen.

4. You can then select a different menu function, or press REGISTER (softkey 4) to return to the normal display.

Deleting a Record from the UNA-LIST

To delete a record, press UNALIST until the record is displayed and then press # and CLEAR. To see or delete the next UNA record, you must press UNALIST again.

HANDSFREE, HANDSET, AND HEADSET MODES

You can set up the Digital Set to use the handset, the speaker, or a headset by selecting from the following modes:

Headset Mode

Page 3-18

Chapter 3 ( SRS-2100 Local Features

Enables use as a headset-only phone. You must disconnect the handset from the jack on the phone's left side and plug the headset into the same jack.

Page 3-19

SRS -2100 Local Features ( Chapter 3

Calls are connected and disconnected only by your pressing the SPEAKER button. In headset mode, the handsfree mode, including the speaker/microphone, is not supported.

Handset Mode

Enables normal use as a handset phone. While in this mode, the speaker can be enabled or disabled as follows:

Handsfree Supported - allows

speaker use, controlled by SPEAKER button.

Handsfree Non Supported -

disallows speaker use. The SPEAKER button is disabled. Picking up a call and hanging up on calls is by handset only.

Notes:

• Some of the data entry displays

have built-in timers. If you do not enter information within fifteen seconds, the display reverts to the menu for selecting the feature you were setting up. You must reselect the feature and start again.

• If for any reason you become

confused, you can always press REGISTER (softkey 4) to return to the menus and start over.

Operating the Set with a Headset

To operate the set with a headset, follow these steps:

1. Press REGISTER (softkey 4), 6, ENTER (softkey 1). This screen appears:

HAND-SET/HEAD-SET SERVICE MODE CURRENT MODE IS HAND-SET

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

2. Press ENTER, and this screen appears:

SELECT ITEM (1-2) 1: HAND-SET MODE 2: HEAD-SET MODE

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

3. Press 2. Line 2 changes to (SELECT=2).

4. Press ENTER. This screen appears:

HAND-SET/HEAD-SET SERVICE MODE CURRENT MODE IS HEAD-SET COMPLETED ENTER NEXT CLEAR REGISTER

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Chapter 3 ( SRS-2100 Local Features

You now can operate the SRS2100 using only your headset. The SPEAKER button controls picking up and hanging up calls, and the MIC-OFF button is not operational. The sounds that are usually audible through the speaker, such as the key tones, are now audible only through the headset.

Switching from Headset Back to Handset Mode

Do steps 1 through 4 in the previous section, but in step 3, press 1 instead of 2. The final screen will look like this instead:

HAND-SET/HEAD-SET SERVICE MODE CURRENT MODE IS HAND-SET COMPLETED ENTER NEXT CLEAR REGISTER

The MIC-OFF button (if active) controls the microphone in the handset so that you can have private conversati ons with others in the room and the connected party cannot hear. Depress the MIC-OFF button to resume the telephone conversation.

When the display shows the selection you prefer, press REGISTER (softkey 4) to return to the normal display.

Selecting Handsfree Operation (using the speaker and microphone)

To select handsfree operation while in handset mode, follow these steps:

1. Press REGISTER (softkey 4), 5, ENTER (softkey 1). This screen appears:

HANDS-FREE SERVICE MODE NON SUPPORTED

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

2. Press ENTER, and this screen appears:

SELECT ITEM (1-2) 1: SUPPORT MODE 2: NO SUPPORT MODE

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

3. Press 1. Line 2 changes to (SELECT=1).

4. Press ENTER. This screen appears:

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SRS -2100 Local Features ( Chapter 3

HANDSFREE SERVICE MODE SUPPORTED COMPLETED ENTER NEXT CLEAR REGISTER

You now can use the speaker. The SPEAKER button can control call pickup or hang-up if the handset is in its cradle. The MICOFF button (if active) controls the microphone if the speaker is in use. If MIC-OFF is pressed, key tones can be heard, but no other sounds are transmitted until MICOFF is pressed again.

Switching Back to HandsetOnly Operation

Do steps 1 through 4 in the previous section, but in steps 3, press 2 instead of 1. The final screen will look like this instead:

HANDSFREE SERVICE MODE NON SUPPORTED COMPLETED ENTER NEXT CLEAR REGISTER

When the display shows the selection you prefer, press REGISTER (softkey 4) to return to the normal display.

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Chapter 3 ( SRS-2100 Local Features

CHANGING RINGER MODE

This local feature allows you to:

• Change the volume and tone

of the ringer

• Select the ringer mode, either

normal ring or silent ring. Silent ring flashes the LED of the receiving Directory Number or Call Appearance button without ringing the bell

• Select the ringing pattern you

will hear when you are conversing on another line

All settings are made from item 7, RINGER, in Service Mode. After completing a setting, you can press asterisk (*) to return to the Service Mode options and change another setting, or you can press REGISTER (softkey 4) to return to the normal display.

Notes:

• Some of the data entry displays

• If for any reason you become

confused, you can always press REGISTER (softkey 4) to return to the menus and start over.

Page 3-23

SRS -2100 Local Features ( Chapter 3

Setting Ringer Volume

To set the ringer volume, follow these steps:

1. Press SERVICE, then REGISTER (softkey 4), 7, ENTER (softkey

1). This screen appears:

RINGER SERVICE - SELECT ITEM (1-4) 1: RINGER VOLUME 2: RINGER TONE 3: RINGING 4: RINGER PATTERN ENTER NEXT CLEAR REGISTER

2. Press 1, ENTER. A screen appears showing you the current volume setting:

RINGER VOLUME MODE CURRENT MODE IS MEDIUM

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . .

ENTER NEXT CLEAR REGISTER

3. Press ENTER again and this menu appears:

SELECT ITEM (1-3) 1: SOFT 2: MEDIUM 3: HIGH ENTER NEXT CLEAR REGISTER

4. Press the number for the desired volume.

The phone rings once at the selected volume. If the volume is too loud or too soft, try a different option.

5. When you hear a volume you like, press ENTER.

The screen shows your selection plus the word COMPLETED:

RINGER VOLUME MODE CURRENT MODE IS SOFT COMPLETED ENTER NEXT CLEAR REGISTER

6. To return to the normal display, press REGISTER (softkey 4).

To change another setting, you can press asterisk (*) to return to the Service Mode options.

Setting Ringer Tone

To set the ringer tone, follow these steps:

1. Press SERVICE, then REGISTER (softkey 4), 7, ENTER (softkey

1). This screen appears:

RINGER SERVICE - SELECT ITEM (1-4) 1: RINGER VOLUME 2: RINGER TONE 3: RINGING 4: RINGER PATTERN ENTER NEXT CLEAR REGISTER

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Chapter 3 ( SRS-2100 Local Features

2. Press 2, ENTER (softkey 1) and this screen appears:

RINGER TONE MODE CURRENT MODE IS MEDIUM

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

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SRS -2100 Local Features ( Chapter 3

3. Press ENTER again and this menu appears:

SELECT ITEM (1-3) 1: LOW 2: MEDIUM 3: HIGH ENTER NEXT CLEAR REGISTER

Select either normal ring or silent ring. Silent ring flashes the LED of the receiving Directory Number or Call Appearance button without ringing the bell.

4. Press the number for the desired tone.

The phone rings once at the selected tone. If you don't like the tone, try a different option.

5. When you hear a tone you like, press ENTER.

The screen shows your selection plus the word COMPLETED:

RINGER TONE MODE CURRENT MODE IS HIGH COMPLETED ENTER NEXT CLEAR REGISTER

6. To return to the normal display, press REGISTER (softkey 4).

To change another setting, you can press asterisk (*) to return to the Service Mode options.

Selecting Ringer Mode

Page 3-26

Chapter 3 ( SRS-2100 Local Features

1. Press SERVICE, then REGISTER (softkey 4), 7, ENTER (softkey

1). This screen appears:

RINGER SERVICE - SELECT ITEM (1-4) 1: RINGER VOLUME 2: RINGER TONE 3: RINGING 4: RINGER PATTERN ENTER NEXT CLEAR REGISTER

2. Press 3, ENTER (softkey 1) again and this screen appears:

RINGING MODE CURRENT MODE IS BELL

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . .

ENTER NEXT CLEAR REGISTER

3. Press ENTER again and this m enu appears:

SELECT ITEM (1-2) 1: BELL 2: SILENT

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

4. Select 1 for a normal ring or 2 for a silent ring and then press ENTER. The screen shows your selection plus the word COMPLETED:

RINGING MODE CURRENT MODE IS BELL COMPLETED

ENTER NEXT CLEAR REGISTER

5. To return to the normal display, press REGISTER (softkey 4).

To change another setting, you can press asterisk (*) to return to the Service Mode options.

Selecting Ringer Pattern

This selection determines the type of ring that announces an incoming call when you are conversing on another line.

1. Press SERVICE, then REGISTER (softkey 4), 7, ENTER (softkey

1). This screen appears:

RINGER SERVICE MODE - SELECT ITEM (1-4) 1: RINGER VOLUME 2: RINGER TONE 3: RINGING 4: RINGER PATTERN ENTER NEXT CLEAR REGISTER

2. Press 4, ENTER. A screen appears showing you the current ringer pattern setting:

RINGER PATTERN MODE CURRENT MODE IS MUTE RING

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

Page 3-27

SRS -2100 Local Features ( Chapter 3

3. Press ENTER again and this menu appears:

SELECT ITEM (1-2) 1: MUTE RING 2: ONE RING

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

4. Select 1 for a m ute ring, a normal ring pattern at reduced volume, or 2 for one ring, which rings

Q.931 message logging is an SRS2100 feature that lets you store and retrieve call control messages sent and received by your digital set. These messages can help the System Administrator or service technician verify the operation of the digital set and phone lines. The average user would use the message logging feature only to collect messages for a service person in case of phone problems.

once at normal volume. The LED for the incoming Call Appearance will continue to flash. Then press ENTER. The screen shows your selection plus the word COMPLETED:

RINGER PATTERN MODES CURRENT MODE IS ONE RING COMPLETED ENTER NEXT CLEAR REGISTER

5. To return to the normal display, press REGISTER (softkey 4).

To change another setting, you can press asterisk (*) to return to the Service Mode options.

USING Q.931 MESSAGE LOGGING

Page 3-28

Chapter 3 ( SRS-2100 Local Features

Message logging works in two modes:

• The Logging mode, which

stores messages in a history file without displaying them

• The History mode, which

displays messages stored in the history file. The history file can hold up to 24 messages at a time.

This section covers the procedures to:

• Start and stop message

logging

• Review logged messages

Note: When you stop message

logging, all messages stored in the history file are saved and can be reviewed at a later time.

Appendix F provides the System Administrator or service technician with information useful in decoding messages. (Because of the limited space on your display, messages appear as a set of codes and abbreviations.)

Starting or Stopping Message Logging

You go through the same sequence of menus to start or stop message logging.

1. Press REGISTER (softkey 4), 9, ENTER (softkey 1).

The following screen appears:

MESSAGE LOGGING - SELECT ITEM (1-

3) 1: LOGGING-START 2: LOGGING-STOP 3: HISTORY MODE ENTER NEXT CLEAR REGISTER

2. Make your selection.

To start message logging, press 1, then press ENTER.

The message MESSAGE LOGGING START SELECTED appears.

To st op message logging, press 2, then press ENTER.

The message MESSAGE LOGGING STOP SELECTED appears.

3. To return to normal operations, press REGISTER.

The standard display screen reappears.

Reviewing Logged Messages

To review messages in History mode, complete the following steps:

1. Press REGISTER (softkey 4), 9, ENTER (softkey 1). This screen appears:

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SRS -2100 Local Features ( Chapter 3

MESSAGE LOGGING - SELECT ITEM (1-

3) 1: LOGGING-START 2: LOGGING-STOP 3: HISTORY MODE ENTER NEXT CLEAR REGISTER

2. To sel ect the History mode, press 3, ENTER (softkey 1).

The messages appear on a screen like this:

1T>N: SETUP CR=18 1N>T: CALL-PROC CR=98 1N>T: PROGRESS CR=98 HEX ROLL-UP ROLL-DOWN EXIT

The history file holds up to 24 messages. Scroll through messages by pressing ROLL-UP (softkey 2) or ROLL-DOWN (softkey 3).

3. To display the full message text in hexadecimal:

• Press ROLL-UP or ROLL-

DOWN to select a message.

• Press HEX.

The message appears on a screen like this:

08 01 CR: 01 SETUP: 05 KP: 2C 07 35 AI: 39 31 39 NORMAL ROLL-UP ROLL-DOWN EXIT

The hexadecimal message may take up more than one screen. Scroll through the rest of the message by pressing ROLL-UP or ROLL-DOWN. To return to a normal display (non-hexadecimal), press NORMAL.

4. To quit the History mode, press EXIT.

The menu of message logging options appears again.

To stop message logging and save all messages in the history file before returning to normal operations, press 2, then press ENTER. The screen displays the message MESSAGE LOGGING STOP.

5. To return to normal operations, press REGISTER (softkey 4).

The standard display screen reappears.

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Chapter 3 ( SRS-2100 Local Features

CALL ANNOUNCE INTERCOM

The Call Announce Intercom feature is a convenient way for a person screening incoming calls to announce the call to the intended recipient. The screener places the incoming call on hold, uses a designated Directory Number to announce the call to the recipient via intercom, and may then transfer the call. The screener can also use this feature to deliver a message.

The Call Announce Intercom operates in one of two modes, two-way or one-way intercom. Two-way intercom immediately activates the speaker and

Ringer Always On

The Call Announce feature utilizes a Ringer Always On mode. Ringer Always On sends a tone to users each time a Call Screener activates Call Announce Intercom (regardless of the ringer mode).

Note: Call Announce Intercom is

distinct from the network-based intercom feature.

Figure 3-1 shows a typical application of Call Announce Intercom.

Call Screeners Call Recipient

microphone of the called digital set, allowing two-way communication. One-way intercom activates only the speaker, leaving the microphone of the recipient's digital set turned off in the interest of privacy. The recipient must press the MIC-OFF button to respond to the call screener.

Call Announce Intercom allows you to specify which call buttons are activated by Call Announce Intercom Call Screeners, and allows you to select up to three Call Screeners.

Directory Numbers Call Announce

Intercom setup: 3110 Activating Directory 3111 Number = 3112 3112* Intercom mode =

1-way or 2-way

*Designated for intercom

Figure 3-1 Call Announce

Intercom Application

Page 3-31

SRS -2100 Local Features ( Chapter 3

This section describes the requirements for setting up Call Announce Intercom followed by the procedures to use Call Announce Intercom to announce a call.

Call Announce Intercom on Selected Buttons

Before selecting Directory Numbers for call screeners, you may specify the Call Appearance buttons that are to be answered automatically. You may select "ALL" buttons or select the desired Call Appearances.

To enable or disable Call Announce Intercom on selected buttons, follow these steps:

1. Press REGISTER (softkey 4), 11, ENTER (softkey 1). A screen appears showing the current status of the intercom feature:

INTERCOM FEATURE SUPPORTED (ALL, SELECT, NONSUPPORTED)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

2. Press ENTER again.

The Call Announce Intercom button selection screen appears:

SELECT ITEM (1-3) 1: ALL MODE 2: SELECT MODE 3: NO SUPPORT MODE ENTER NEXT CLEAR REGISTER

3. To make your choice, dial 1 or 2 and press ENTER. If you selected 2, the following screen appears:

INTERCOM FEATURE SUPPORTED (SELECT) SELECT ASSIGN KEY ENTER NEXT CLEAR REGISTER

4. All LEDs will light green if "All" was previously selected. Only Call Appearances with lit LEDs will activate on Call Announce. Press the buttons to turn the LEDs on or off to select the desired Call Appearance button(s).

5. Press ENTER. The following screen appears:

INTERCOM FEATURE SUPPORTED (SELECT/ALL) COMPLETED ENTER NEXT CLEAR REGISTER

After selecting the Call Appearance buttons that are to be auto answered, you may proceed to select Directory Numbers for Call Screeners.

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Chapter 3 ( SRS-2100 Local Features

Specifying the Directory Number for Intercom

When enabling the feature, you must specify a Directory Number, which when used by the screener to call the recipient activates the intercom automatically. All recipients can specify the same Directory Number, for all Call Appearance Intercom calls. Normal calls can still be made from this Directory Number to numbers not set up for intercom. Up to three Directory Numbers may be programmed.

When specifying the Directory Number for intercom, you can enter just the extension number of the call screener or the complete number. For example, for a call screener at 926-3112, you could enter:

3112 or 926*3112

The extension number alone works because the recipient digital set matches the specified and incoming numbers from right to left, stopping after the number of digits entered during the setup. Entering the full number negates the possibility that an outside call with the same last four digits in the calling number (for example, 422-3112) could activate the intercom.

The asterisk in the number 926*3112 is a wild card. The digital set accepts any character in this position. You need the wild card to represent the dash () if a dash is included in the number delivered with an incoming call. If you are in doubt, have the person who will be screening calls call you, and note the number displayed on the first line of the LCD.

The set supports up to three numbers for screeners. To have more than three screeners, use * as a wild card. For example, entering 311* allows both the Directory Numbers 3112 and 3115 to activate the intercom. Remember, however, that all other Directory Numbers from 3110 to 3119 would also activate the intercom.

Required Support from Your System Administrator

To guarantee that Directory Numbers are always available for Call Announce Intercom, the System Administrator should:

• Allocate one Directory Number

on the digital sets of both recipients and screener for outgoing calls.

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SRS -2100 Local Features ( Chapter 3

Page 3-34

Chapter 3 ( SRS-2100 Local Features

Specifying the Directory Numbers of Call Screeners

At the conclusion of selecting buttons for Call Announce Intercom, this screen appears:

INTERCOM FEATURE SUPPORTED (SELECT/ALL) COMPLETED ENTER NEXT CLEAR REGISTER

1. Press ENTER. If one or two way intercom is enabled, the screen displays the enabled mode plus the authorized Directory Number, as shown below:

INTERCOM FEATURE (1) TWO WAY INTERCOM SUPPORTED 985*3112

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

If no telephone numbers have been programmed in, the Call Announce Intercom feature is disabled, and the screen displays NON SUPPORTED:

INTERCOM FEATURE (1) NONSUPPORTED

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

To progr am the first number and enable Call Announce Intercom, go to step 2.

2. Press ENTER. The Call Announce Intercom selection screen appears:

INTERCOM FEATURE - SELECT ITEM (1-

3) 1:ONE WAY INTERCOM 2:TWO WAY INTERCOM 3: TURN OFF INTERCOM FEATURE ENTER NEXT CLEAR REGISTER

3. To enable the intercom feature, dial 1 or 2 and press ENTER. A screen appears showing your choice and prompting for an authorized Directory Number:

TWO WAY SELECTED (1) ENTER AUTHORIZED TELEPHONE NUMBER

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

To disable the intercom feature, dial 3 and press ENTER. When the screen displays the message INTERCOM TURNED OFF, press REGISTER (softkey 4) to return to normal operation.

Page 3-35

SRS -2100 Local Features ( Chapter 3

4. Dial a telephone number of up to ten digits (including wild cards) and press ENTER (softkey 1). When you press ENTER, a screen appears announcing ONE (or TWO) WAY TURNED ON and showing the number you entered:

TWO WAY TURNED ON 985*3112

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

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Chapter 3 ( SRS-2100 Local Features

If a Call Screener has Directory Numbers identified by three, four, or five digit extension numbers, you can dial either the extension number only or the full number. You can also dial an asterisk as a wild card character. See the section introduction for a complete explanation of these choices.

Three Call Screeners can be entered. To program the second or third number, se e step 5.

5. Press (*), 11, ENTER, repeat steps 2,3, and 4 as needed until this screen appears:

INTERCOM FEATURE (1) (ONE OR TWO WAY) 2345

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

6. Press NEXT (softkey 2) and this screen appears:

INTERCOM FEATURE (2) NONSUPPORTED

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

Note the number (2) on the first line indicating you are about to program your second call screener number. Pressing NEXT repetitively at this prompt will cycle you through all three call screener selections to the one you want to program or change.

Follow steps starting at # 2 to program the last two numbers.

7. Press REGISTER (softkey 4) to return to normal operation.

Announcing a Call by Intercom

This procedure describes a typical sequence for announcing a call by intercom. The procedure addresses the call screener since the call recipient has little to do. The only action possibly required of the recipient is described in step 3.

The procedure also assumes that both the screener and the call recipient have an SRS-2100 digital set, although only the recipient must have one. If the call screener has some other telephone set, the exact procedure may be different.

This procedure is by no means the only way that you can use Call Announce Intercom.

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SRS -2100 Local Features ( Chapter 3

To announce a call by intercom, follow these steps:

1. Press the Directory Number designated for Call Announce Intercom. The intercom Directory Number indicator lights normally.

2. Dial the extension of the call recipient.

The recipient's SRS-2100 sounds an alert tone, immediately answers the call, and activates the intercom feature.

3. Talk to the recipient.

If the recipient is set up for oneway intercom, pause a few seconds to give the recipient time to press the MIC-OFF button and respond. With two-way intercom, the recipient can respond immediately just by speaking.

Note: To transfer the call at the

same time you announce it, use the conference call transfer procedure.

ACTIVATING AND DEACTIVATING THE MIC-OFF BUTTON

The MIC-OFF button (the button at the upper right of the multifunction button array) controls the microphone during handset and handsfree operation. With this button activated as the MIC-0FF button, you can turn off the microphone while on a call to talk privately to people around you, and then press MIC-OFF again to continue your phone conversation.

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Chapter 3 ( SRS-2100 Local Features

If the button is deactivated as MIC-OFF, it can be used as a one-

ENTER NEXT CLEAR REGISTER

touch button.

MIC-OFF is active by default when your SRS-2100 is delivered.

If you deactivate MIC-OFF, assign its button as a one-touch button, and then try to reactivate MIC-OFF, the button's LED turns red as a warning. You must quit the procedure (press * to return to the Service Mode main menus) and cancel the one-touch number on the button before you can reactivate MIC-OFF. If you try to reactivate MIC-OFF without doing this, the message INVALID SELECTION appears and your attempt fails.

If you are deactivating the MICOFF button, make sure the function is turned off (the LED is unlit) before beginning the procedure.

To activate or deactivate MICOFF, follow these steps:

1. Press Service, then REGISTER (softkey 4), 12, ENTER (softkey

1). A screen appears showing you the current status of MICOFF:

MIC MUTE MODE

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

NON SUPPORTED

Page 3-39

SRS -2100 Local Features ( Chapter 3

2. Press ENTER again and this menu appears:

SELECT ITEM (1-2) 1: SUPPORT MODE 2: NO SUPPORT MODE

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

The LED next to the button indicates its current state:

Off: Unassigned Green: Already active as

MIC-OFF

Red: Assigned as a one-

touch button

If you wish to reactivate MICOFF, you must first cancel the one-touch assignment on this button.

3. To activate MIC-OFF, pr ess 1, ENTER.

To deactivate MIC-OFF, press 2, ENTER. The screen shows your choice:

MIC MUTE MODE SUPPORTED COMPLETED ENTER NEXT CLEAR REGISTER

4. To return to normal operations, press REGISTER (softkey 4). The standard display screen appears.

SELECTING CALL APPEARANCE PREFERENCE

The preference options determine which Call Appearance button the SRS-2100 selects when you go offhook (lift the receiver or press SPEAKER). You have four choices.

• Primary line preference. The

SRS-2100 always selects button number 1, the Call Appearance associated with your primary directory number. If you have an incoming call on button number 1, you are immediately connected to the call. If button number 1 is idle, you get a dial tone.

If you are going offhook to

retrieve a call on hold on button number 1, you must press the button to reconnect to the call.

To be connected to an incoming call on another button, or to get a dial tone on an idle button, press the button either before or after you go offhook.

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Chapter 3 ( SRS-2100 Local Features

• Idle preference. The SRS-2100

selects a Call Appearance button that is idle, if one is available.

• No preference. The SRS-2100

does not automatically select any Call Appearance button when you go offhook. You must press the button you wish to be connected to either before or after you go offhook.

• Ringing line preference. The

SRS-2100 selects the Call Appearance button that is ringing with an incoming call. If you have more than one incoming call, the SRS-2100 selects any ringing Intercom or Intercom Group feature button first, and then selects the button with the call that has been ringing the longest. You are immediately connected to the call.

If you have no incoming calls, the SRS-2100 selects the idle Call Appearance with the lowest button number and gives you a dial tone.

To select a Call Appearance preference, follow these steps:

1. Press REGISTER (softkey 4), 13, and ENTER (softkey 1). A screen appears showing you the current preference:

PREFERENCE SERVICE MODE CURRENT MODE IS PRIMARY PREFERENCE

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NEXT CLEAR REGISTER

2. Press ENTER again to display the preference menu:

SELECT ITEM (1-4) 1: RINGING PREFERENCE 2: IDLE PREFERENCE 3: PRIMARY PREFERENCE 4: NO PREFERENCE ENTER NEXT CLEAR REGISTER

3. Press the number of the preference option you want and then press ENTER. A screen appears showing your selection and the message COMPLETED:

PREFERENCE SER VICE MODE CURRENT MODE IS RINGING PREFERENCE COMPLETED ENTER NEXT CLEAR REGISTER

4. To return to normal operations, press REGISTER (softkey 4). The standard display screen appears.

PERSONAL DIRECTORY

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SRS -2100 Local Features ( Chapter 3

Your SRS-2100 has a Personal Directory feature that allows you to store names and associated telephone numbers in the set.

The Personal Directory can hold up to 32 items. Names may be up to 15 characters long, and telephone numbers may be up to 30 characters long.

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Chapter 3 ( SRS-2100 Local Features

Setting Up the Personal Directory

1. To access the directory, press DIR-LIST (softkey 4). This screen appears:

01= . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . .

02= . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . .

03= . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . .

ENTER ROLL-UP ROLL-DOWN EXIT

2. Press ENTER (softkey 1) to display this screen. Enter the telephone number.

ENTER DIREC TORY NUMBER 01 =

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER NUMERIC CLEAR EXIT

3. Press ENTER (softkey 1) to display the next screen. Enter the name according to these instructions.

Letters

Press the keypad numbers corresponding to the letters in the name.

The first press of a keypad digit displays the first letter from the group of letters represented by that key, such as 2 for ABC, 3 for DEF, etc. The first letter of the group appears on the display. The second press of that key displays the second letter, such as B or E. The third press shows the third letter.

The two exceptions are the letters Q and Z. Although they are not shown on the key labels, the SRS2100 displays them in their proper alphabetic order. To use the letter Q, press 77, to use Z, press 9999. (To get R and S, press 777 and 7777 respectively.)

Since alphabetic entries can require multiple key-presses, you must press the # key when the display shows the letter you want. Alpha entries are not recorded until you press the # key. After pressing the # key, the next press applies to the name's next display position.

For each space you want, press * followed by #. (You must be in the ALPHA mode to enter spaces.)

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SRS -2100 Local Features ( Chapter 3

Numbers

For numbers, NUMERIC must show in line 4 as the label for the second softkey. If ALPHA shows instead, press the second softkey and it turns into NUMERIC. then press the numbers you want in your name. The # key is not needed for numeric entry. Numeric entries are recorded immediately, and the next key press applies to the number's next character position.

To insert pauses in the telephone number, press the HOLD key. A "," indicates the pause in the telephone number. For example, 99198503481,*4250.

ENTER NAME 01 = 8501055

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER ALPHA CLEAR EXIT

4. Press ENTER (softkey 1) to display this screen:

COMPLETED 01 = 8501055 John Smith

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER ALPHA CLEAR EXIT

Using Network Data in the Personal Directory

When you receive an incoming call, and the "Caller ID" or other caller information is displayed, you may use this as an entry in your Personal Directory.

Note: If the directory is full, the

message DIRECTORY FULL will be displayed.

1. While on the active call, press DIR-LIST (softkey 4). The following screen appears:

919 850-1553

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

ENTER ALPHA CLEAR EXIT

(NN) is the next available directory entry number. The number is the calling party information.

5. Press EXIT (softkey 4) to return to the initial screen.

See Personal Directory Entry Table, page 3-31.

Page 3-44

Fujitsu SRS-2100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual