Microsoft、Windows、Windows Server は、米国 Microsoft Corporation の米国およびその他の国におけ
る登録商標または商標です。
本取扱説明書に記載されている会社名、製品名は、各社の登録商標または商標です。
Linux は、Linus Torvalds 氏の米国およびその他の国における登録商標あるいは商標です。Red Hat お
よび Red Hat をベースとしたすべての商標とロゴは、米国およびその他の国における Red Hat, Inc. の
商標または登録商標です。
SUSE は、米国およびその他の国における Novell Inc. の商標です。
その他の各製品は、各社の著作物です。
Thank you for purchasing the Fujitsu Tape Drv LTO3 Ultrium3/Ultrium2 400GB (PG-LT302/
PGBLT302/PGBLT302C).
This manual explains the basic usage of the Tape Drv LTO3 Ultrium3/Ultrium2 400GB (hereafter
referred to as "this product"). Before using this product, read this manual in order to ensure proper
use.
For Your Safety
This manual contains important information, required to operate this product safely.
Thoroughly review the information in this manual before using this product. Especially note the points under "Safety",
and only operate this product with a complete understanding of the material provided.
This manual should be kept in an easy-to-access location for quick reference when using this product.
High Safety
The Products are designed, developed and manufactured as contemplated or general use, including without limitation,
general office use, personal use, household use, and ordinary industrial use, but are not designed, developed and
manufactured as contemplated for use accompanying fatal risks or dangers that, unless extremely high safety is secured,
could lead directly to death, personal injury, severe physical damage, or other loss (hereinafter "High Safety Required
Use"), including without limitation, nuclear reaction control in nuclear facility, aircraft flight control, air traffic control,
mass transport control, medical life support system, missile launch control in weapon system. You shall not use this
Product without securing the sufficient safety required for the High Safety Required Use. If you wish to use this Product
for High Safety Required Use, please consult with our sales representatives in charge before such use.
April, 2007
51
E
Remarks
Warning Descriptions
Various symbols are used throughout this manual. These are provided to emphasize important points
for your safety and that of others. The symbols and their meanings are as follows. Make sure to fully
understand these before reading this manual.
WARNING
CAUTION
The following symbols are used to indicate the type of warning or cautions being described.
Ignoring this symbol could be potentially lethal.
Ignoring this symbol may lead to injury and/or damage this product.
The triangle mark emphasizes the urgency of the WARNING and CAUTION.
Details are described next to the triangle.
A barred circle ( ) warns against certain actions (Do Not).
Details are described next to the circle.
A black circle indicates actions that must be taken.
Details are described next to the black circle.
Symbols
The following are symbols used throughout this manual.
SymbolsDefinition
These sections explain prohibited actions and points to note when using this
product. Make sure to read these sections.
These sections explain information needed to operate the hardware and
software properly. Make sure to read these sections.
→This mark indicates reference pages or manuals.
CD-ROM Drive Description
CD-ROM drive names are shown as [CD-ROM].
Example: [CD-ROM]:\Setup.exe
52
Abbreviations
The following expressions and abbreviations are used to describe the product names used in this
manual.
BrightStor ARCserve Backup r11.5 for WindowsBrightStor ARCserve Backup
NetVault 7NetVault
Backup Utility for WindowsWindows Backup
"This product"
Windows Server 2003
Windows Server 2003
x64
Linux v.3
Linux v.4
Linux v.4 for EM64T
Windows
Linux
53
E
Safety
For safe use of this product, it is vital that the following warnings are heeded.
Handling this product
WARNING
• Keep the plastic bags used as packing, out of the reach of children.
They could cause suffocation.
• If a foreign object (water, pieces of metal, liquid) falls into this product,
immediately turn off the power and unplug it from the power source.
Contact an office listed in "Appendix C Contact Information" (Jpg.92).
Not doing so may cause electric shock and fire. Extreme care should be taken in
households with young children.
• Do not insert or drop foreign objects such as metals or inflammable objects into
openings in this product (ventilating holes, etc.). Doing so may cause electric
shock or fire.
• Do not remodel this product. Doing so may cause electric shock or fire.
54
CAUTION
• Do not disassemble, or take this product apart.
• Do not operate or store this product in the following environments.
- Areas of extremely low temperature
- Areas of extremely high temperature or humidity
- Areas that experience extreme temperature changes
- Areas exposed to magnetic fields
- Areas exposed to shocks or vibration
- Dusty or dirty areas (cigarette smoke, emissions)
- Areas in direct sunlight
- Areas near radiators or other heat sources
• If this product is moved from cold areas to hot areas or if room temperature
suddenly rises, internal condensation may form.
If this product is used after condensation has formed, it may damage this product
or the data cartridge. After a large change in temperature, do not turn on the
power for 1 hour.
• Eject the data cartridge from this product whenever turning the server off. After
inserting the data cartridges into this product, the magnetic tape recording
surface is exposed. If this situation continues for a long time, dust may stick to the
recording surface or the magnetic tape may be damaged. This might destroy the
data cartridge permanently.
• Eject data cartridges when not using them.
• Do not carry this product with the data cartridge left in it.
• Do not forcibly insert the data cartridge.
• Do not use this product if foreign objects such as metals have fallen into this
product. If some foreign objects have fallen into this product, contact an office
listed in "Appendix C Contact Information" (Jpg.92).
• If the front surface of this product is stained, wipe with a soft, dry cloth or a cloth
wet with water or mild detergent. Do not use benzine, thinner or any volatile
compounds.
Recycle
When scrapping this product, contact an office listed in "Appendix C Contact Information" (Jpg.92).
This product must be disposed of as industrial waste.
E
55
Checking the Items Supplied
Before using the product, check that no supplied or attached items are missing.
If any items are missing, contact an office listed in "Appendix C Contact Information" (
• Driver floppy disk "PRIMERGY LTO3 UNIT (PG-LT302) Device Driver for Windows"
• User's Guide (this document)
*1: For custom made service (PGBLT302/PGBLT302C), items are supplied with the server.
Jpg.92).
56
Microsoft, Windows, and Windows Server are trademarks or registered trademarks of Microsoft
Corporation in the United States and other countries.
Linux is a trademark or registered trademark of Linus Torvalds in the United States and other countries.
Red Hat and all Red Hat-based trademarks and logos are trademarks or registered trademarks of Red
Hat, Inc. in the United States and other countries.
SUSE is a trademark of Novell Inc. in the United States and other countries.
All products are copyrights of their respective manufacturers.
How to Install and Introduce
this product to a Server
This chapter explains installation and introduction of this product to a server.
This product is installed and introduced to a server according to the following
procedures.
Procedures 2 to 4 are not necessary for custom made service.
1 Checking the setting environment.
J"1.1 Checking the Installation Environment"(pg.59)
2 Setting jumpers.
J"1.2 Setting Jumpers"(pg.60)
3 Installing and connecting this product to the server.
J"1.3 Installing and Connecting to the Server"(pg.61)
For details about the server installation environment, refer to "Safety Precautions" and "Start Guide".
This product is susceptible to its installation environment (especially dust) because the data recording
surface is exposed inside this product. The closer to the floor, the higher the dust level is in general,
so it is recommended to install this product away from the floor, such as on a desk.
Install this product in environments that are not dusty, referring to the "Examples of installation
environments to avoid".
Examples of installation environments to avoid
•On the floor
• High-traffic areas
• Areas close to open doors/windows especially where affected by the external environment, such as
sandy dust, car exhaust emission, etc.
• Areas close to air ventilating ducts (Be careful of air conditioners, exhaust fans, etc.)
• Areas affected by cigarette smoke (Do not smoke in the room where this product is installed.)
• Areas close to printers and affected by a toner
• Areas close to paper-handling devices, such as copy machines, shredders, or fax machines, that are
affected by paper particles
• Reconsider the installation location if dust accumulates at the data cartridge slot and around the
product within a few months of installation.
Refer to " Safety" (
Jpg.54).
1 How to Install and Introduce this product to a Server 59
E
1.2Setting Jumpers
When installing the unit to the server, a SCSI-ID must be set.
A SCSI-ID can be set using the short jumpers on the rear of the unit (the following diagram). Follow
"Installing Internal Options" in "User's Guide" in "PRIMERGY Document & Tool CD" provided
with the server to set a SCSI-ID.
[Rear]
2
0
1
3
SCSI-ID
`Do not change any jumper settings other than the SCSI-ID locations.
`Do not install jumpers horizontally.
The SCSI-ID can be set as shown in the following table.
SCSI-ID
0OpenOpenOpenOpen
1ShortOpenOpenOpen
2OpenShortOpenOpen
3ShortShortOpenOpen
4OpenOpenShortOpen
[*]
5
6OpenShortShortOpen
7ShortShortShortShort
8OpenOpenOpenShort
9ShortOpenOpenShort
10OpenShortOpenShort
11ShortShortOpenShort
12OpenOpenShortShort
13ShortOpenShortShort
14OpenShortShortShort
15ShortShortShortShort
0123
ShortOpenShortOpen
Short jumper
Not changeable
*: Settings at the time of purchase
60
1.3Installing and Connecting to the Server
For the procedures for installing and connecting this product to the server, refer to the "User's Guide"
in the "Document & Tool CD" provided with the server. If no description is found in the "User's
Guide", refer to the explanation in "Tape Drv LTO2 Ultrium2 200GB (PG-LT201)".
Connect this product to LVD SCSI Interface. Do not connect other devices on the SCSI cable that this
product is connected to.
`When connecting this product to PRIMERGY TX200 S3, RX600 S2, RX600 S3, RX600 S3
(SAS model) or use the extension power cable supplied with the product.
To install the product in PRIMERGY TX200 S3, install it in the bay placed in the top of the
five inch storage bay.
Connect the SCSI cable
Connect
the power cable
of the server
Extension power cable
(supplied with this product)
When connecting this product to SCSI Ctrl U160 (PG-128 / PGB128 or PG-1281 / PGB1281), use
the LVD/SE connector. Do not use the connector for the SCSI Ctrl U160 external device with which
this product is connected.
Connect to
this product
Do not use
1 How to Install and Introduce this product to a Server 61
This product (rear)
Do not use
E
1.4Installing the Device Driver
If using this product on Windows, install the device driver according to the following procedure using
the driver floppy disk provided with this product.
For Linux, installing the device driver is not required.
1.4.1Device Driver Installation (For Any Model Other
than PRIMERGY FT)
For Windows Server 2003 / Windows Server 2003 x64
Log on to the Windows with administrator privileges.
1
2 Click the [Start] button → [Control Panel] → [System].
3 Select the [Hardware] tab and click [Device Manager].
4 Double click [Other devices], and then double click [QUANTUM
ULTRIUM 3 SCSI Sequential Device].
5 Select the [Driver] tab and click [Update Driver].
The "Welcome to the Hardware Update Wizard" message appears.
6 When the "Can Windows connect to Windows Update to search for
software?" message appears, click [No, not this time] and then
click [Next >].
62
7 Click [Install from a list or a specific location] and click [Next >].
8 Click [Search for the best driver in these locations].
9 Check [Include this location in the search], press the [Browse]
button to specify the folder which restored the device driver in the
copy source.
• When using the supplied driver floppy disk (or when the downloaded device driver was
restored in a floppy disk)
The "Completing the Hardware Update Wizard" message appears.
11 Click [Finish], and click [Close].
The "Quantum LTO 3 Tape Drive" appears under "Tape Drive".
12 Restart the server.
For Windows 2000 Server
Log on to the Windows 2000 Server with administrator privileges.
1
2 Click the [Start] button → [Settings] → [Control Panel].
3 Double click the [System] icon.
4 Select the [Hardware] tab and click [Device Manager].
5 Double click [Other devices], and then double click [QUANTUM
ULTRIUM 3 SCSI Sequential Device].
6 Select the [Driver] tab and click [Update Driver].
The "Welcome to the Device Driver Upgrade Wizard" message appears.
7 Click [Next].
8 Select [Find the best driver for the device], and click [Next].
9 Select [Specify the location], click [Next], set the folder which
restored the device driver in the copy source, and click [OK].
• When using the supplied driver floppy disk (or when the downloaded device driver was
restored in a floppy disk)
A:\LTO3HH
• When using CD-ROMs such as ServerStart
[CD-ROM]:\DRIVERS\tape\LTO3HH
The "The following device driver is found" message appears.
10 Click [Next].
The "Completing the Device Driver Upgrade Wizard" message appears.
11 Click [Complete], and click [Close].
The "Quantum LTO 3 Tape Drive" appears under "Tape Drive".
12 Restart the server.
1 How to Install and Introduce this product to a Server 63
E
1.4.2Device Driver Installation (For PRIMERGY FT)
Notes
• This product can be installed only to FT1. It cannot be installed to FT2.
• Two of this product cannot be installed at the same time.
• This product can only be used from a FTvirtual Server (professional-use OS). This product cannot
be used from a CoServer (input-output OS).
• FT model cannot restore the system using Automated System Recovery (ASR) set or system
recovery disk. For restoration, use the recovery CD supplied with the server.
• For installation of the internal 5-inch option, refer to the "User’s Guide" of the FT model.
For Windows Server 2003
Install this product to FT1.
1
2 Turn on the power of FT1 and FT2, and start the CoServer in online
mode.
3 Log on to the CoServer1 with administrator privileges.
4 Click the [Start] button → [Control Panel] → [System].
5 Select the [Hardware] tab and click [Device Manager].
The device manager starts.
6 Double click [Other devices], and then double click [QUANTUM
ULTRIUM 3 SCSI Sequential Device].
64
7 Select the [Driver] tab and click [Update Driver].
The Setup Wizard appears.
8 When the "Can Windows connect to Windows Update to search for
software?" message appears, click [No, not this time] and then
click [Next >].
Follow the wizard for installation.
9 For installation methods, click [Install from a list or a specific
location] and click [Next >].
10 For search and installation options, select [Search for the best
driver in these locations] and set the following options.
• Uncheck [Search removable media (floppy, CD-ROM, etc.)].
• Check [Include this location in the search] and specify the folder which restored the device
driver.
• When restored in the floppy disk drive A
A:\LTO3HH
• When restored in Temp folder of the drive C
C:\Temp\LTO3HH
11 Click [Next >].
The "Completing the Hardware Update Wizard" message appears.
12 Click [Finish] to exit.
[Quantum LTO 3 Tape Drive] appears under [Tape Drive].
13 According to the chapter about "Operation after installing internal
backup device" in the FT model "User’s Guide", perform redirect
operation to FTvirtual Server.
When the redirect operation for the FTvirtual Server is completed, [QUANTUM ULTRIUM
3 SCSI Sequential Device] appears in the "Device Manager" of the FTvirtual Server as Other
devices.
14 After installing the device driver by repeating steps 4 - 12 to FTvir-
tual Server, restart FTvirtual Server.
1 How to Install and Introduce this product to a Server 65
E
1.5Setting Backup Job (Setting Automatic
Ejection)
When executing backup automatically, follow the procedures below to set to eject the data cartridge
automatically after backup (even when executing backup manually, make sure to eject the data cartridge after backup).
For BrightStor ARCserve Backup
1. Click the [Options] button in the Backup Manager of the backup job option.
2. Set [Eject Backup Media upon Completion] in the [Operation] tab to "Eject Media".
For Windows Backup
In batch files, etc., add a description that executes the following commands after the backup
commands.
*2: To create c:\test\test.bks, start Windows Backup, check the backup target in the [Backup]
tab, and select [Save Selections] in the [Job] menu.
For an example of a Windows Backup batch file, refer to Microsoft Knowledge Base, Article ID:
http://support.microsoft.com/kb/239892/en-us.
For details about how to use the ntbackup, rsm command, refer to Windows help (Click [Start] →
[Help and Support] and search for "ntbackup" or "rsm").
*1
→ "Storage" → "Remov-
Backup
㪁㪉
Eject
the data
cartridge
66
When ejecting using Linux commands
Add the description that executes the following command after the backup command in shell
script, etc. (change /dev/st0 to suit the environment).
mt -f /dev/st0 eject
For NetVault
Confirm the device name in the NetVault device management.
In this manual, this product is referred to as "NetVaultSV:1-0.3.0_(QUANTUM_ULTRIUM_3)".
Using the confirmed device name, create a shell script containing the following contents
(tapeeject.sh) in the scripts/users directory in the directory that installed NetVault (/usr/netvault)
(create /usr/netvault/scripts/users/tapeeject.sh).
Example of tapeeject.sh:
/usr/netvault/util/nvdeviceeject -servername NetVaultSV
-servername: Specifies server name to be targeted (example: NetVaultSV)
-devicename: Specifies drive (this product) name to be targeted
(example: NetVaultSV:1-0.3.0_(QUANTUM_ULTRIUM_3))
During backup, check off "Use Post Script" in the "Advanced Option" tab in the NetVault backup
window, and specify "users/tapeeject.sh".
1.6Checking Operations
Points to note during daily operation are listed in the "Appendix A Operation Checksheet (Installation/Operation Check)" (
Jpg.84). Check the operation using the checksheet.
1.7Notes on Automated System Recovery
Notes on Automated System Recovery (ASR)
Windows Server 2003 and Windows Server 2003 x64 support Automated System Recovery (ASR)
function.
Note the following points for this function.
• Adding a device driver disk for ASR
When using this product for ASR, it is necessary to add a device driver disk for ASR in advance.
For the creating procedure, refer to "Appendix B Automated System Recovery (ASR)" (
1 How to Install and Introduce this product to a Server 67
Jpg.88).
E
1.8For using FDD Unit (USB) when Operating
ASR and BrightStor ARCserve Backup
Disaster Recovery Option
• Notes on FDD unit (USB) recognition at server startup
If the FDD unit (USB), with a floppy disk inserted, is not connected at server startup, BIOS cannot
recognize the FDD unit (USB). During OS installation of Windows/Linux, or when executing
ASR, or when executing the Disaster Recovery Option of BrightStor ARCserve Backup, make
sure to connect the FDD unit (USB) with a floppy disk inserted before server startup.
• Notes on floppy disk media exchange recognition when installing Windows manually and at system recovery
When performing system recovery or installing using the FDD unit (USB) with the following
software, system recovery/installation might not be performed properly.
This is caused by the device driver being unreadable due to recognition failure of the floppy disk
media replacement.
- Windows Server 2003 Automated System Recovery function
After pressing the [Enter] key in accordance with the procedure on the screen, if the floppy disk
access LED on the FDD unit (USB) does not turn on and the floppy disk is not accessed, follow
the procedure below.
1. Eject the floppy disk and wait for 2 seconds or longer, then press the [Enter] key several
times.
2. Insert the floppy disk and wait for 2 seconds or longer, then press the [Enter] key several
times.
If the floppy disk cannot be accessed, perform the procedure above again.
68
2
Componet Names and Functions
This chapter explains the component names and functions of this product.
2.1Front Panel and Connector
2.1.1Front View
POWER
ACTIVITY
ERROR
CLEAN
EJECT
LED
Front door
Eject button
Eject button
Press this button to eject the data cartridge from this product.
J"3.1 Data Cartridges That can be Used"(pg.73)
When this product is running (when the ACTIVITY LED blinks and when loading/unloading or
writing/reading data), do not press the eject button. Wait until the operation finishes before pressing
the eject button.
Front door
When inserting a data cartridge, pull the front door up.
J"2.2 Inserting/Ejecting the Data Cartridge"(pg.72)
LED
There are 4 LEDs as shown below, indicating self-diagnostic tests when the power is on, and status
and errors during operation.
• POWER LED (Green)
• ACTIVITY LED (Green)
• ERROR LED (Red)
•CLEAN LED (Amber)
The general meaning of each LED status is as follows. For details, refer to the list on “Troubleshooting by LED indications” in “6 Troubleshooting”.
LEDs blink once a second, or four times a second during flashing.
E
2 Componet Names and Functions 69
The symbols in the following table represent the subsequent status shown.
: OFF, : ON, : Blinking (once a second), : Flashing (four times a second)
• POWER LED display
LED DisplayStatus
POWER: OFFPower to the device is off.
POWER: ONPower to the device is on.
• ACTIVITY LED/ERROR LED/CLEAN LED display
LED DisplayStatus
POWER
ACTIVITY
ERROR
CLEAN
POWER
ACTIVITY
ERROR
CLEAN
POWER
ACTIVITY
ERROR
CLEAN
POWER
ACTIVITY
ERROR
CLEAN
: ON
: OFF
: OFF
: OFF
: ON
: Blinking
: Blinking or OFF
: Blinking
: ON
: Blinking
: OFF
: OFF
: ON
: OFF
: OFF
: ON
This device is turned on and is available for operation.
Self-diagnostic test and initialization at power-on state are running.
This device is running (loading/unloading a data cartridge, rewind-
ing, writing/reading data, etc.).
Needs cleaning.
CLEAN LED is turned on in the following situations.
• The device estimates that cleaning is necessary.
• Duration of the data cartridge operation has exceeded.
Clean with a cleaning cartridge.
J"4 Cleaning"(pg.77)
POWER
ACTIVITY
ERROR
CLEAN
POWER
ACTIVITY
ERROR
CLEAN
POWER
ACTIVITY
ERROR
CLEAN
POWER
ACTIVITY
ERROR
CLEAN
: ON
: ON
: OFF
: ON
: ON
: ON
: OFF
: Flashing
: ON
: OFF
: Flashing
: Flashing
: ON
: OFF
: Flashing
: OFF
Cleaning task is running.
The cleaning cartridge has come to the end of its lifetime (used more
than 50 times). Use a new one.
J"4 Cleaning"(pg.77)
An error on the cleaning cartridge or media error on the data cartridge
has occurred. If a data cartridge has not been installed, an error has
occurred on the cartridge previously used.
J"6 Troubleshooting"(pg.80)
Unrecoverable error has occurred.
J"6 Troubleshooting"(pg.80)
70
`Once the CLEAN LED has turned on, it does not turn off until cleaning has been performed
correctly. (The LED does not turn off even when the power has been turned off.) When the
CLEAN LED turns on, perform cleaning using the cleaning cartridge.
2.1.2Rear View
Jumpers
SCSI connector
Jumpers
Set the SCSI-ID number.
J"1.2 Setting Jumpers"(pg.60)
SCSI connector
Connect a SCSI cable for this product.
J"1.3 Installing and Connecting to the Server"(pg.61)
Power connector
Connect the power cable for the internal option of the server.
J"1.3 Installing and Connecting to the Server"(pg.61)
Power connector
E
2 Componet Names and Functions 71
2.2Inserting/Ejecting the Data Cartridge
Handle the data cartridge properly, refer to "3 About the Data Cartridge" (Jpg.73).
How to insert
Pull the front door up and insert the data cartridge slowly into this product with the arrow mark facing
up and the label panel facing you. When the data cartridge is fully inserted, it starts loading
automatically.
`To avoid damaging this product and the data cartridge, note the following points.
• Do not use too much force.
• Insert the data cartridge straight in the correct position in the correct direction.
[This product]
Arrow mark (insert direction)
Label area
[Data cartridge]
How to eject
72
`If you want to perform backup or restore operations immediately after inserting the data
cartridge, wait until the data cartridge is completely loaded (until the ACTIVITY LED finishes
blinking and turns off).
Check that only the ACTIVITY LED is off, and press the eject button.
Put the ejected data cartridge in the cartridge case to store.
`When ejecting the data cartridge, do not stop it or push it back in. Also, do not pull out
the data cartridge before it has fully ejected. Doing so may cause product failure.
`Eject the data cartridge when this product is not operating the data cartridge (when the
ACTIVITY LED is turned off).
`Depending on the backup software, the data cartridge cannot be ejected using the eject
button (NetVault, etc.). In this case, pressing the eject button does not eject the data
cartridge. Eject the data cartridge by operating the backup software.
`When this product is turned off, the data cartridge cannot be inserted or ejected.
3
About the Data Cartridge
This chapter explains the data cartridge used for this product.
3.1Data Cartridges That can be Used
Use the following data cartridges for this product.
Product nameSupplierRemarks
LTO Ultrium 2 Data Cartridge
(LTO FB UL-2 200G E)
LTO Ultrium 3 Data Cartridge
(LTO FB UL-3 400G E)
*: Capacity when data compression function is not used. Memory capacity is calculated as
1GB =1000 × 1000 × 1000
LTO Ultrium 1 data cartridges can only be read by this product.
To avoid a missed backup due to worn media, replace the media (data cartridge) before or close to the
beginning of the following.
Data cartridge replacement cycle: (whichever comes first)
• after one year of use
• after being used 1000 times
The lifespan of media varies depending on the environment (temperature, humidity, dust, etc.) and
operating conditions of this product.
bytes.
FUJI PHOTO FILM Co.,LTD.Storage capacity: 200GB
FUJI PHOTO FILM Co.,LTD.Storage capacity: 400GB
[*]
`The data cartridge is a replaceable part. Worn media can cause troubles such as
magnetic tape surface damage, dirty magnetic head, many media errors, etc.
3 About the Data Cartridge 73
E
3.2Handling the Data Cartridge
This section describes the points to note when handling the data cartridge used for this product.
Follow the notes below when handling the data cartridge.
• Keep the data cartridge clean.
• Check the following points before using the data cartridge.
- There is no damage to or cracks in the data cartridge.
- The label is correctly attached to the data cartridge.
J"3.2.1 Setting the Data Cartridge Label"(pg.74)
- The leader pin is correctly attached to the data cartridge.
J"3.2.4 Checking the Condition of the Leader Pin on the Data Cartridge"(pg.76)
• Do not insert a damaged data cartridge into this product.
• Do not open the data cartridge to take the magnetic tape out.
• Do not directly touch the magnetic tape.
• Do not expose the data cartridge to direct sunlight or place it in a humid place.
• Do not leave the data cartridge near a strong magnetic field (e.g. near a display device or speaker).
• Do not use a data cartridge that has had a strong shock such as being dropped or falling.
3.2.1Setting the Data Cartridge Label
A label to be attached to the data cartridge is provided with the data cartridge. Attach the label at the
location shown in the following figure. Write the starting date of the data cartridge use to specify the
expiration date.
`Make sure to use the provided label.
`Do not attach the label to a location other than the specified one.
74
Area for the label to be attached
Starting date: Jan 31 2007
<Example of the label>
3.2.2Data Write Protection
To make the data cartridge write-protected, slide the write-protect switch to the right.
Write-protect switch
Write-protect
3.2.3Storing the Data Cartridge
When storing the data cartridge, follow the notes below:
• Make the storage area clean, and comply with the usage rules.
• Put the data cartridge in the operation environment for more than 24 hours before using it. This
period is required to accustom the data cartridge to the environment.
• When storing data in a data cartridge for a long time, store the data cartridge in its plastic case and
keep it under the following temperature and humidity conditions:
Temperature16 - 32 °C
Humidity20 - 80%RH (non-condensing)
Maximum wet-bulb temperatureBelow 26 °C
3 About the Data Cartridge 75
E
3.2.4Checking the Condition of the Leader Pin on the
Data Cartridge
Check the condition of the leader pin (the pin attached to the top of the magnetic tape) on the data
cartridge before use.
CAUTION
• Do not use defective media where a pin is detached, a cartridge is deformed, or
one that has been damaged, using any such defective media can damage this
product.
`Slide the cartridge door to check that the leader pin is attached properly.
`Do not touch the leader pin and the magnetic tape. Be careful that dust does not get
into the data cartridge.
Cartridge door
Leader pin is attached properlyLeader pin is unfastened
76
Slide the cartridge door and check the leader pin.
4
Cleaning
This chapter explains cleaning for this product.
Head cleaning will be performed automatically when a cleaning cartridge is inserted into this
product. Cleaning takes between two to four minutes. The cleaning cartridge is ejected when cleaning
operations are complete.
`This product uses a magnetic head to write and read data. If soiled with dust or dirt, the
magnetic head does not read or write data correctly. Also, it could reduce the life of the data
cartridge, scratch the magnetic surface of the tape, or cause other kinds of trouble making it
impossible to use. To avoid trouble, clean the head occasionally using a cleaning cartridge.
4.1Cleaning Cartridge That can be Used
Use the following cleaning cartridge for this product.
`The CLEAN LED turns on when cleaning is required. Insert a cleaning cartridge into this
product to clean it.
`The cleaning cartridge can be used 50 times maximum. Five years after purchasing the
cleaning cartridge, replace it with a new one even when it is used less than 50 times.
`If the cleaning cartridge is not ejected automatically after it is inserted and the CLEAN LED
flashes, replace the cleaning cartridge with a new one.
4 Cleaning 77
E
4.2Head Cleaning
Managing the number of times for the uses of a cleaning cartridge
The cleaning cartridge has a lifetime, and it can be used 50 times maximum. Use the label attached to
the cleaning media to manage the number of times for its use.
If a cleaning cartridge that has exceeded its usage lifetime is used, the CLEAN LED flashes, and the
cleaning cartridge is not ejected. If this occurs, cleaning will not take place. Replace with a new
cleaning cartridge and execute magnetic head cleaning again.
Starting date: Jan 31 2007
Times used:
<Example of Cleaning cartridge label>
Timing for magnetic head cleaning
Perform magnetic head cleaning when the following occurs.
- Once every three months (Periodical cleaning)
or
- When the CLEAN LED turns on (Head cleaning request)
• Periodical cleaning
Performing periodical head cleaning (approx. every three months) to prevent dust from
accumulating on the head is recommended. Performing periodical cleaning even when this product
is not used is also recommended.
• Head cleaning request
This product may reach head cleaning request status (CLEAN LED lights up) if the following
occurs.
If this product reaches cleaning request status, insert the cleaning cartridge and perform cleaning.
- If dust or dirt accumulates on the magnetic head unexpectedly
After cleaning, check the installation environment again.
J"1.1 Checking the Installation Environment"(pg.59)
- If the magnetic tape in the data cartridge is damaged
After cleaning, replace the damaged cartridge with a new data cartridge.
- If operations such as backup/restoration are performed for a certain amount of time (100 hours)
78
5
Cautions Concerning Backup
This chapter explains the points to note about backup operations for this product.
Ejecting the data cartridge after backup
Do not leave the data cartridge in this product. Doing so makes the data cartridge wear faster, because
the longer it is used, the faster it wears. The tape recording surface of the data cartridge is exposed
when inserted in this product and if it is left in this state for a long time it will easily be affected by
suspended particles of dust. Insert the data cartridge just before the backup operation, and remove it
immediately after the operation.
Data compression rate
This product has a data compression function included in the hardware.
Although the data compression rate is approximately 200%, it varies depending on the data content.
Data that has already been compressed by software is not effected by this product.
Some backup software has a data compression function prior to transfer, however, do not compress
data by software if the hardware compression function is on.
Backup performance/capacity
The backup performance and backup capacity that can be used in one data cartridge varies depending
on the following factors:
• The conditions (attrition, dust, etc.) of the recording surface of the data cartridge to be used.
• The dust and dirt condition of this product magnetic head
• Data compression rate
• The workload on the server
Points to note during system configuration
When repeatedly using a single data cartridge, all the data can be lost if the backup fails. Also, if a
backup data cartridge becomes damaged, the data cannot be recovered. Damage in the event of a failure can be minimized if two or more data cartridges are used for backup operation.
Example: Using different data cartridges for each day of the week.
5 Cautions Concerning Backup 79
E
6
Troubleshooting
Troubleshooting for LED display
The following table explains the meaning of LEDs and the troubleshooting method. If this product is
not running properly during use, follow the indications on the table. If the problem is not resolved
after performing the following troubleshooting, contact an office listed in "Appendix C Contact
Information" (
LED display
POWER
ACTIVITY
ERROR
CLEAN
POWER
ACTIVITY
ERROR
CLEAN
POWER
ACTIVITY
ERROR
CLEAN
POWER
ACTIVITY
ERROR
CLEAN
POWER
ACTIVITY
ERROR
CLEAN
POWER
ACTIVITY
ERROR
CLEAN
Jpg.92).
: OFF, : ON, : Blinking (once a second), : Flashing (four times a second)
LED DisplayStatusTroubleshooting Method
: OFF
: OFF
: OFF
: OFF
: ON
: OFF
: OFF
: OFF
: ON
: Blinking
: Blinking or OFF
: Blinking
: ON
: OFF
: Flashing
: ON
: ON
: Blinking
: OFF
: OFF
: ON
: OFF
: OFF
: ON
The device is turned off.When this status is indicated although the
power is supplied to the server, check that the
server and the device are connected correctly.
If the problem is not resolved, this product
may be in failure.
The device is turned on and
Normal status: no operation needed.
ready for operation.
Self-diagnostic test when
the power is on, and initial-
ization are in operation.
On activating the power, wait until only
POWER LED is on. If this occurs other than
immediately after the power activation,
check if the server and this device are con-
nected correctly. If the problem is not
resolved, this product may be in failure.
An error has occurred at the
self-diagnostic test when
the power is on.
This device is running
(loading/unloading a data
cartridge, rewinding, writ-
ing/reading data, etc.).
Need cleaning. CLEAN
LEDis turned on in the fol-
Shut down and restart the server. If the prob-
lem is not resolved, this product may be in
failure.
When a data cartridge is inserted and operat-
ing, the status is normal: no operation
needed. If this occurs with no cartridge
inserted, this device may be in failure.
Clean with a cleaning cartridge.
J"4 Cleaning"(pg.77)
lowing situations.
• This device itself
estimates that cleaning is
necessary.
• Duration of the data
cartridge operation
exceeds 100 hours.
80
LED DisplayStatusTroubleshooting Method
POWER
ACTIVITY
ERROR
CLEAN
POWER
ACTIVITY
ERROR
CLEAN
POWER
ACTIVITY
ERROR
CLEAN
: ON
: ON
: OFF
: ON
: ON
: ON
: OFF
: Flashing
: ON
: OFF
: Flashing
: Flashing
Cleaning task is running.Wait until the cleaning cartridge is ejected. It
becomes in this status when a cleaning car-
tridge is inserted and head cleaning is in
operation. When head cleaning is completed,
a cleaning cartridge is automatically ejected.
The cleaning cartridge has
come to its lifetime (used
Use a new cleaning cartridge.
J"4 Cleaning"(pg.77)
more than 50 times).
• When using a cleaning
cartridge:
Cleaning has failed.
• When using a data car-
tridge:
A media error has
occurred. If a data
cartridge has not
installed, an error has
• Check that there is no damage on a
cleaning cartridge/a data cartridge, and
they are applicable for this product.
• For a cleaning cartridge, use a new one.
• For a data cartridge, check that the write-
protect switch is placed in the correct
position.
• For a data cartridge, execute head cleaning
and use a new data cartridge.
occurred on the cartridge
previously used. The
display is on until
another data cartridge is
inserted or the power of
this device is turned off.
POWER
ACTIVITY
ERROR
CLEAN
POWER
ACTIVITY
ERROR
CLEAN
POWER
ACTIVITY
ERROR
CLEAN
POWER
ACTIVITY
ERROR
CLEAN
: ON
: OFF
: Flashing
: OFF
: ON
: OFF
: ON
: OFF
: ON
: Flashing
: ON
: Flashing
: ON
: Flashing
: Flashing
: Flashing
Unrecoverable error has
occurred.
Firmware error has
occurred.
Updating firmware.This does not occur when operating nor-
Firmware update failed.This does not occur when operating nor-
If possible, shut down and restart the server.
If the problem is not resolved, this product
may be in failure.
If possible, shut down and restart the server.
If the problem is not resolved, this product
may be in failure.
mally. If possible, shut down and restart the
server.
If the problem is not resolved, this product
may be in failure.
mally. If possible, shut down and restart the
server.
If the problem is not resolved, this product
may be in failure.
E
6 Troubleshooting 81
Troubleshooting for operating conditions
If the problem is not resolved after performing the following troubleshooting, contact an office listed
in "Appendix C Contact Information" (
For details about LED status, refer to "2.1 Front Panel and Connector" (
PhenomenonTroubleshooting method
This product does not
operate (It does not load
Check that the power cable and SCSI cable are connected correctly.
J"1 How to Install and Introduce this product to a Server"(pg.58)
after a data cartridge is
inserted, Power LED
does not turn on when
power is supplied to the
server, etc.).
This product is not
• Check that the power cable and SCSI cable are connected correctly,
recognized on the OS or
the backup software.
• Check that the SCSI card, SCSI cable, and SCSI terminator are com-
• Check that this product is recognized on the SCSI BIOS and the
• Check that the backup software supports the SCSI card and this
The data cartridge is
• Check that the data cartridge can be used.
ejected right after
insertion.
• Check that the direction of the cartridge is correct.
• Check that the data cartridge is not damaged and the leader pin is
• Use a new data cartridge. If it has no problem, do not use the old data
The data cartridge is not
• Press the eject button. It may take several minutes to rewind the tape.
ejected.
• Eject using the backup software. Eject using the eject button is set to
• Shutdown and restart the server. Then, press the eject button (Data
Jpg.92).
Jpg.69).
and the SCSI terminator is connected to the SCSI cable correctly.
Also, check that the SCSI-ID of this product is set correctly (the setting value should not be the same as other SCSI-ID of other devices
on the same bus).
J"1 How to Install and Introduce this product to a Server"(pg.58)
patible with this product and SCSI bus type.
operating system (Check on the Windows Device Manager. It will be
recognized as "QUANTUM ULTRIUM 3").
product. Also, if a device driver is required, check that the correct
device driver is installed.
J"1.4 Installing the Device Driver"(pg.62)
J"3.1 Data Cartridges That can be Used"(pg.73)
J"4.1 Cleaning Cartridge That can be Used"(pg.77)
J"2.2 Inserting/Ejecting the Data Cartridge"(pg.72)
attached correctly.
J"3.2.4 Checking the Condition of the Leader Pin on the Data
Cartridge"(pg.76)
cartridge.
Wait if the ACTIVITY LED is blinking.
be disabled depending on the backup software.
may not be recorded correctly when the power is turned on/off).
Perform backup again.
82
7
Specifications
This chapter describes the specifications for this product.
This product is a precision instrument and improper daily operation (cleaning/ data cartridge
management/ installation environment, etc.) will lead to troubles such as backup failure.
Use the following "Operation Checksheet" to prevent trouble in backup operations. The following
items are recommended operations by Fujitsu.
Periodical cleaning is required as the magnetic
head accumulates dust or dirt regardless of the
use of this product. If soiled with dust or dirt, the
magnetic head may scratch the surface of the
tape or reduce the life of the data cartridge. This
product provides a function that causes the
CLEAN LED to light up after 100 hours of use
urging you to perform cleaning.
* Clean this product every three months.
This product provides a function that causes the
CLEAN LED to light up after 100 hours of use
or when it judges that cleaning is required,
urging you to perform cleaning.
If the product is used while the CLEAN LED is
on, the data cartridge and backup data may be
damaged. It is also possible that the worn-out
data cartridge will soil the head, etc.
* When the CLEAN LED turns on, immediately
perform cleaning. If the CLEAN LED turns on
again, consider replacing the data cartridge.
The cleaning cartridge is required to be replaced
at the earlier timing of either after being used 50
times or after five years of use.
* Replace the cleaning cartridge periodically
according to the operations.
* To be ready, have a new cleaning cartridge
handy when the time for replacement
approaches.
If the cleaning cartridge does not automatically
eject and the CLEAN LED blinks rapidly after
the cartridge is inserted into this product, the
cleaning cartridge has reached the end of its
usage lifetime.
* In this case, replace the cleaning cartridge with
a new one.
The data cartridge is a replaceable part. A worn
data cartridge will cause problems such as magnetic tape surface damage, dirty head, many
media errors, etc. To avoid missed backup due to
a worn data cartridge, replacement is required
for Fujitsu authorized product after one year of
use or after being used 1000 times, whichever
comes first.
* In this case, replace the data cartridge with a
new one. Using a Fujitsu authorized data
cartridge is recommended.
When the data cartridge life is over, it detects
head dirt during backup and the CLEAN LED
tends to turn on. Also, ejecting the data cartridge
may take a long time, or the data cartridge may
be unloadable.
* In these cases, replace the data cartridge with a
new one regardless of the number of times/
period that used, and see how it works. It is
recommended to check the number of times/
period that used of other data cartridges and
replace them all since the data cartridges close to
the end of the replacement cycle may have
serious damage.
Cleaning
Data cartridge
management
❑Are replacement
4
5
❑Is the
6
❑When the
operations
occurring for
the used
cleaning
cartridge (When
the cleaning
cartridge is
inserted the
CLEAN LED
blinks rapidly
and the
cartridge is not
ejected)?
commencing
date for use
written on the
data cartridge?
(Approximate
replacement:
after one year)
CLEAN LED
turns on
immediately
during backup,
or if the data
cartridge is eject
delay/
unloadable, is
the data
cartridge
replaced?
Appendix A Operation Checksheet (Installation/Operation Check) 85
The data recording surface of the data cartridge
is exposed in this product and contacts the head
under tension. If this situation continues for a
long time, the effect of suspended particles of
dust and tension on the data cartridge may cause
reduction of data cartridge life, errors during
backup, or failure in this product, etc.
* Insert the data cartridge before use, and eject
right after use and store in its case.
* To execute backup automatically for scheduling etc, follow the procedure in "1.5 Setting
Backup Job (Setting Automatic Ejection)"
(
Jpg.66) to output automatically.
This product is susceptible to its installation
environment (especially dust) because the data
recording surface is exposed inside this product.
The closer to the floor, the higher the dust level
is in general, so it is recommended to install this
product away from the floor, such as on a desk.
* Install this product in less dusty environments,
Data cartridge
management
7
8
❑Is the data
cartridge
inserted right
before backup
and ejected right
after backup,
and stored in its
case?
Is it set to be
ejected
automatically
for backup for
scheduling?
❑Is the
environment of
this product (the
server if it is
built in the
server) dustfree?
referring to the "Example of installation places
to avoid".
[Example of installation places to avoid]
•On the floor.
• High-traffic areas
• Areas close to open doors/windows. Espe-
Installation
environment
cially, where affected by external environment, such as sandy dust, car exhaust
emission, etc.
• Areas close to air ventilating ducts (Be careful
of air conditioners, exhaust fans, etc.)
• Areas affected by cigarette smoke (Do not
smoke in the room where this product is
installed)
• Areas close to printers and affected by the
toner
• Areas close to paper-handling devices, such as
copy machines, shredders, or fax machines,
that are affected by paper particles.
Reconsider installation place in case that dust
accumulates at the tape slot and around the
product in a few months after installation.
This product writes the data cartridge
management data when the data cartridge is
ejected. Therefore, if the power of the server is
turned off while the data cartridge is inside this
product, a faulty tape where no management data
can be written will be created and problems such
as data restore failure will occur.
* Before turning off the server, eject the data
cartridge.
* To execute backup automatically for scheduling etc, follow the procedure in "1.5 Setting
Backup Job (Setting Automatic Ejection)"
(
Jpg.66) to output automatically.
When using a single data cartridge repeatedly for
backup, important backup data may be lost if the
backup fails or the backedup data cartridge is
damaged.
* Use two or more data cartridges for backup and
perform generation management.
Others
9
❑When this
10
❑Are two or more
product (the
server if it is
built in the
server) is turned
off or restarted,
is the data
cartridge
ejected?
data cartridges
used for backup
and generation
management?
(Is the different
data cartridge
used for every
time?)
Appendix A Operation Checksheet (Installation/Operation Check) 87
E
Appendix B
Automated System
Recovery (ASR)
B.1Automated System Recovery
For Windows Server 2003 / Windows Server 2003 x64, adding a disk driver to the Automated
System Recovery disk (A floppy disk created at system data backup for Automated System
Recovery) for this product is necessary to use Automated System Recovery (hereinafter called ASR).
This section explains the procedure for adding the device driver of this product to the Automated
Recovery System disk (hereinafter called ASR floppy disk).
`All kinds of file folders including file shield folders must be displayed for subsequent
procedures. Also, apply the settings in which file extensions are displayed.
1 Copy all the files of the driver floppy disk (or a downloaded device
driver) supplied with this product to operation files (a driver storage folder).
2 According to the respective OS, copy the following three files to
the ASR floppy disk.
88
`Do not copy the folder.
• For Windows Server 2003
• Driver Storage Folder\LTO3HH\qltowin.inf
• Driver Storage Folder\LTO3HH\qltowin.cat
• Driver Storage Folder\LTO3HH\i386\qltowin.sys
• For Windows Server 2003 x64
• Driver Storage Folder\LTO3HH\qltowin.inf
• Driver Storage Folder\LTO3HH\qltowin.cat
• Driver Storage Folder\LTO3HH\amd64\qltowin.sys
3 Add the following statement to the asr.sif file in the ASR floppy
disk.
Using a note pad, add the following four lines (including [INSTALLFILES]) to the section
under "DISKS.GPT" in asr.sif file.
By following the procedures above, the device driver of this product is added to the ASR floppy disk.
Use this floppy disk to restore the system.
Appendix B Automated System Recovery (ASR) 89
E
B.2Usage of ASR
This section explains the procedure for ASR usage.
`When a nonstandard Windows driver (RAID driver, SCSI driver, etc.) is necessary,
prepare the followings before executing ASR.
[Prearrangement]
1. Create a floppy disk of a nonstandard Windows driver (step 2). For creation
procedure, refer to the "User's Guide" of this server or a manual for the RAID
card.
2. Create a driver floppy disk for an occasion when asked for a driver file in the
middle of restoring ASR (step 3).
1. Check whether the free space in the driver floppy disk created in step 1 at
the prearrangement is 720KB or more. If the free space is not sufficient,
prepare an extra floppy disk.
2. Create a folder [\$OEM$\TEXTMODE] in respective floppy disk.
3. Copy all the files placed lower in the root than the driver floppy disk created
in step1 at the prearrangement to the folder created in step 2 at the
prearrangement.
`For notes on FDD Unit (USB) usage, refer to "1.8 For using FDD Unit (USB) when
Operating ASR and BrightStor ARCserve Backup Disaster Recovery Option".
1 Turn on the server.
2 Insert the ASR floppy disk and Windows Server 2003 installation
CD.
System starts up from the Windows Server 2003 installation CD.
90
`When a nonstandard Windows driver (RAID driver, etc.) is necessary, the
message "Press F6 if you need install a third party SCSI or RAID driver ..." is
shown on the bottom of the screen. In this case, press [F6] key. Note that this
message appears only for about five seconds.
A message "Press F2 to run Automated System Recovery (ASR) ..." appears on the bottom of
the screen.
3 Press [F2] key.
Note that this message appears only for about five seconds.
If [F6] key was pressed at the step 2, only reading the driver is executed.
1. Insert the driver floppy disk which was created at step 1 at the
2. Press [S] key and read driver information.
The action above can be repeated as many times as necessary.
3. When reading all the drivers is completed, press [Enter] key to finish the reading
task.
prearrangement.
4 Subsequently, insert the driver floppy disk, the ASR floppy disk,
etc. in accordance with the displayed messages.
When the message “ Cannot copy a file nnn (nnn indicates a file name)” appears, insert the
driver floppy disk which was created at step 2 at the prearrangement to read an objective file.
If "The file 'qltowin.sys' on Quantum LTO Tape Drive for Windows 2000/XP/2003 is needed.
Type the path where the file is located, and then click OK." is displayed, specify "c:\ temp" in
the copy source and click "OK".
5 When "Start Automated System Recovery Wizard" appears, insert a
ASR backup data data-cartridge. Then the recovery task starts.
6 When the recovery task is completed, restart the system and
check the recovery task was completed correctly.
Appendix B Automated System Recovery (ASR) 91
E
Appendix C
Contact
Information
•Australia:
Fujitsu Australia Limited
Tel: +61-2-9776-4555
Fax: +61-2-9776-4556
Address: 2 Julius Avenue (Cnr Delhi Road) North Ryde, Australia N.S.W. 2113
• Hong Kong:
Fujitsu Hong Kong Limited
Tel: +852-2827-5780
Fax: +852-2827-4724
Address: 10/F., Lincoln House, 979 King's Road Taikoo Place, Island East, Hong Kong
• Indonesia:
PT. Fujitsu Systems Indonesia Offices Headquarters
Tel: +62-21-570-9330 (Hunting)
Fax: +62-21-573-5150
Address: Wisma Kyoei Prince 10th Floor Jl. Jend. Sudirman Kav 3-4 Jakarta,
Indonesia 10220
•Korea:
Fujitsu Korea Ltd.
Tel: +82-2-3787-6000
Fax: +82-2-3787-6066
Address: Susong Tower Building, 83-1 Susong-Dong Jongno-Gu, Seoul,
Republic of Korea 110-140
• Malaysia:
Fujitsu (Malaysia) Sdn. Bhd.
Tel: +60-3-8318-3700
Fax: +60-3-8318-8700
Address: 1st Floor, No.3505 Jalan Technokrat 5 63000 Cyberjaya, Selangor Darul Ehsan Malaysia
• Philippines:
Fujitsu Philippines, Inc.
Tel: +63-2-812-4001
Fax: +63-2-817-7576
Address: 2nd Floor, United Life Building, A. Arnaiz Legaspi Village, Makati, Metro
Manila Philippines
92
• Singapore:
Fujitsu Asia Pte. Ltd.
Tel: +65-6777-6577
Fax: +65-6771-5502
Address: 20, Science Park Road, #03-01 TeleTech Park, Singapore Science Park II,
Singapore 117674
• Thailand:
Fujitsu Systems Business (Thailand) Ltd.
Tel: +66-2-500-1500
Fax: +66-2-500-1555
Address: 12th Floor, Olympia Thai Tower, 444 Rachadapisek Road Samsennok, Huaykwang,
Bangkok, Thailand 10310
• Vietnam:
Fujitsu Vietnam Limited
Tel: +84-4-831-3895
Fax: +84-4-831-3898
Address: Unit 802-8th floor, Fortuna Tower Hanoi 6B Lang ha Street, Ba dinh District, Hanoi
Socialist Republic of Vietnam
• United States:
Fujitsu Computer Systems Corporation
Tel: +1-800-831-3183
Fax: +1-408-496-0575
Address: 1250 East Arques Avenue, Sunnyvale, CA USA 94088-3470
For the latest information, refer to the Fujitsu PRIMERGY website (http://primergy.fujitsu.com).