Fujitsu M3093DE/DG User Manual

C150-E071-01EN

M3093DE/DG Image Scanner

Cleaning and Maintenance

01

Date publishedEdition

September,1996 First edition

Revised contents

Specification No. C150-E071-01EN

This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his
own expense.

This digital apparatus does not exceed the Class A limit for radio noise emissions
from digital apparatus set out in the Radio interference Regulations of the Canadian
Department of Communications.

Le pésent appareil numérique n’ément pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescridtes dans le
Réglesment sur le brouillage radioélectrique dicté par le ministere des Communi­cations du Canada.

MaschinenlärmInformationsverordnung 3. GSGV, 18.01.1991:Der arbeisplatzbe­zogene Schalldruckpegel beträgt 70dB(A)oder weniger gemäß ISO 7779.

The contents of this manual may be revised without prior notice.
All Rights Reserved, Copyright © 1996 FUJITSU LIMITED.

Printed in Japan.
No part of this manual may be reproduced in any form without permission.

Please send your comments on this manual or on Fujitsu products
to the following addresses:

FUJITSU COMPUTER PRODUCTS OF
AMERICA,INC.
2904 Orchard Parkway,San Jose.
California 95134-2022,U.S.A.
TEL:[phone]
FAX:[phone]
Home page:http://www.fcpa.com/

FUJITSU AUSTRALIA LIMITED
475 Victoria Avenue Chatswood.
N.S.W2067,AUSTRALIA
TEL:[phone]
FAX:[phone]

FUJITSU CANADA,INC.
2800 Matheson Blvd.East,Mississauga.
Ontario 4X5,CANADA
TEL:[phone]
FAX:[phone]

FUJITSU DEUTSCHLAND GmbH.
Frankfurter Ring 211,
8000 München 40,F.R,GERMANY
TEL:[phone]
FAX:[phone]

FUJITSU ESPAÑA,S.A
Edificio torre Europa 5
Paseo de la Castellana 95 Madrid 28046,SPAIN
TEL:[phone]
FAX:[phone]

FUJITSU EUROPE LTD.
2,Longwalk Road,Stockey Park,Uxbridge
Middlesex,UB11 1AB,U.K
TEL:[phone]
FAX:[phone]
Home page:http://www.fujitsu-europe.com/

a

FUJITSU FRANCE S.A.
Bâtiment Aristote,17 rue Olof palme
94006 Créteil cedex,FRANCE
TEL:[phone]
FAX:[phone]

FUJITSU HONG KONG Limited
Room 2521,Sum Hung Kai Centre
30 Harbour Road Wanchal,Hong Kong
TEL:[phone]
FAX:[phone]
TLX:62667

FUJITSU ITALIA S.p.A.
Via Melchiorre Gioia,No.8-20124
Milano,ITALY
TEL:[phone]
FAX:[phone]

FUJITSU NORDIC AB
Kung Hans vag,S-19176
Sollentuna,SWEDEN
TEL:[phone]
FAX:[phone]

FUJITSU LIMITED
International Operations
Marunouchi 1-6-1, Chiyoda-ku,Tokyo 100
JAPAN
TEL:[phone]
FAX:[phone]
TLX:J2283
Cable:”FUJITSU LIMITED TOKYO”
Home page:http://www.fujitsu.co.jp/

IMPORTANT NOTE TO USERS

READ CAREFULLY ALL OF THIS MANUAL BEFORE USING THIS PRODUCT.
IF NOT USED CORRECTLY, UNEXPECTED DAMAGES MAY BE CAUSED TO
THE USERS OR THE BYSTANDERS.

While all efforts have been made to ensure the accuracy of all information in this
manual, FUJITSU assumes no liability to any party for any damage caused by
errors or omissions or by statements of any kind in this manual, its updates or
supplements, whether such errors are omissions or statements resulting from
negligence, accidents, or any other cause. FUJITSU further assumes no liability
arising from the application or use of any product or system described herein; nor
any liability for incidental or consequential damages arising from the use of this
manual. FUJITSU disclaims all warranties regarding the information contained
herein, whether expressed, implied, or statutory.

FUJITSU reserves the right to make changes to any products herein, to improve
reliability, function, or design, without further notice and without obligation.

i

Preface

This manual explains how to clean and maintain the M3093DE/DG image
scanner.

The M3093DE/DG is highly functional image scanner developed for volume
filing, using charge-coupled device (CCD) image sensors. This scanner
features duplex scanning and high quality image, processing with an
automatic document feeder (ADF).

Refer to Operator’s Guide for basic information about the M3093DE/DG.

ii

Conventions

Special information, such as warnings, cautions are indicated as follows:

WARNING

WARNING indicates that personal injury may result if you do not follow a
procedure correctly.

CAUTION

CAUTION indicates that damage to the scanner may result if you do not follow a
procedure correctly.

The following symbols are used in this manual.

Used for general WARNING and CAUTION.

Be careful not to pinch your fingers or hands.

iii

CONTENTS

CHAPTER 1 DESCRIPTION ............................................................................. 1-1

CHAPTER 2 OPERATING INSTRUCTION....................................................... 2-1

CHAPTER 3 CLEANING................................................................................... 3-1

Units ............................................................................................. 1-2

Assemblies ................................................................................... 1-4

Indicators ...................................................................................... 1-5

LED functions ........................................................................ 1-5

Loading Document on the ADF .................................................... 2-2

Loading Document on the Flatbed ............................................... 2-7

Loading Document Larger than the Document Board .................. 2-8

Reading a Page from a Thick Book.............................................. 2-9

Cleaning Supplies and Cleaning Area.......................................... 3-2

Supplies................................................................................. 3-2

Cleaning area ........................................................................ 3-3

Cleaning the ADF ......................................................................... 3-4

Cleaning the Flatbed .................................................................... 3-9

CHAPTER 4 REPLACEMENT OF PARTS ....................................................... 4-1

Pad ASY or Pad ........................................................................... 4-2

Pick Roller .................................................................................... 4-4

CHAPTER 5 TROUBLESHOOTING ................................................................. 5-1

Paper JAM.................................................................................... 5-2

Initial Checks ................................................................................ 5-3

Test Mode for Maintenance........................................................ 5-17

Problem Checklist....................................................................... 5-19

v

CHAPTER

OPERATING

INSTRUCTION

CLEANING

TROUBLESHOOTING

REPLACEMENT

OF PARTS

1

DESCRIPTION

DESCRIPTION

DESCRIPTION

CHAPTER

CHAPTER

CHAPTER

2

OPERATING INSTRUCTION

CHAPTER

4

REPLACEMENT OF PARTS

5

TROUBLESHOOTING

3

CLEANING

CHAPTER

1

DESCRIPTION

This chapter describes units, assemblies, indicators and LED
functions.

Units

DESCRIPTION

Assemblies

Indicators

1-1

Units

1

ADF

5

Stacker

ADF lever2 ADF paper chute

3

Indicators

4

M3093DE

6

Document holding padDocument cover

7

M3093DG

8

Document bed

1-2

13

Power switch

12

Power inlet

10

11

Memory cover

Interface cable

9

Third party slot

14

Address switch

No. Function

1

2

3

4

5

6

7

8

9

Connected to the host system with interface cables.

10

11

Automatically feeds documents to the reading position.
Opens/closes ADF to remove the jammed documents.
Holds the documents to be fed by ADF.
Indicate the status of the scanner.
Stacks the read documents.
Covers a document to be read.
Presses a document to the document bed.
A document to be read is placed. Also called Flatbed. (FB)
Third party slot (M3093DE)

Open here when installing or replacing Memory option.

DESCRIPTION

12

13

14

Connect the power cable from an AC power outlet here.
Power switch.
Used for setting SCSI-ID. (M3093DG)

1-3

Assemblies

Stacker

*Pad ASY
(PA02201-0020)

Pad

Pad holder

**Pick roller

Pad spring

(PA02212-K001)

Guide A

Retaining

Thumb screw

spring

**:Consumables

Bearing

**:Consumables

These parts may not be provided in some countries because they are not compliant with safety

regulations. Before ordering the pick roller, contact your sales agent or Fujitsu service

representative.

1-4

Indicators

DESCRIPTION

Power
Read

Check

LED functions

LED Function
Power Lights to indicate the power is on.
Read Lights to indicate scanning is in progress.
Check Lights if a device error occurs that may result in a service call.

Blinks if a document is jammed in the ADF. Turns off when the jammed
documents are removed from the ADF and ADF is closed. Blinks at four
seconds intervals if the ADF cleaning is necessary.

1-5

OPERATING

INSTRUCTION

CHAPTER

2

OPERATING INSTRUCTION

This chapter describes how to load document on the ADF and
flatbed, how to load document larger than the document board
and how to read a page from a thick book.

Loading Document on the ADF

Loading Document on the Flatbed

Loading Document Larger than the Document Board

Reading a Page from a Thick Book

2-1

Loading Document on the ADF

1

CAUTION

Be sure to change the position of the carrier fixing bracket according to “INSTALLATION AND CONNEC­TION” in OPERATOR’S GUIDE before operation. This may prevent the scanner from being damaged.

ADF

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

ADF paper chute
Guide

Guide lever
ADF lever

Stacker

Lift up the ADF lever to open the
ADF.

UP

2-2

OPERATING

INSTRUCTION

Select lever

2

Set the paper select lever as
follows.

N

N:NORMAL

T:THICK

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

3

Close the ADF.

T

Paper
Plain paper
Heavy paper

NOTE

Be sure to reset the paper select lever
to “NORMAL” when you load the
paper other
than the heavy paper.

Mode
NORMAL
THICK

ADF paper chute

Pull up the ADF paper chute until

4

it clicks.

2-3

Document

5

Fan the sheets before setting
the document on the ADF paper
chute.

NOTE

• Remove paper clips and staples. Flatten the staple
holes .

10mm

• Read the following documents using the flatbed.

- Paper with a clip or staple.

- Paper that has ink which is not dry.

- Paper thickness is not constant, such as an envelope.

- Paper that has large rumples or curl.

- Paper that has folds or tears.

- Tracing paper.

- Coating paper.

- Carbon paper.

- Paper that is smaller than A6 size or larger than A4

width.

- Items other than paper, such as clothes, metal sheet,

or OHP film.

- Photographic paper.

- Paper that has perforations on its side.

- Paper that has a shape other than square.

- Paper that is very thin.

2-4

• Set the paper so that the top of it is curled as shown

below.

More than 30mm

Less than
3mm

Top of the paper Read surface

Feed direction

More than 30mm

Less than
5mm

Top of the paper

• Do not mix different width documents.

Feed direction

Read surface

OPERATING

INSTRUCTION

Angle the document edges as follows:

6

• Place the documents face down with the top to the left as shown in A. The long side is the top for
landscape mode and the short side is the top for portrait mode.

• Lift the documents holding the both ends with both hands.

• Hold the documents tightly with your left hand and bend the documents as shown in B.

• Grip tightly with your right hand, loosen the grip of your left hand, and straighten the documents
as shown in C.

• Repeat these operations until the top is angled 20° or less as shown in D.

Top

AB

C

B

A

D

(For portrait mode)

C

222

20 or Less

2-5

Set the guides so that there is a

max 4mm

(0.16")

7

little amount of clearance between
the side edges and the guides.
Load the document face down on
the ADF paper chute and adjust
the guides to the document size.

NOTE

• Squeeze the guide lever to free the guides.

• Load documents so that the thickness is less than 4mm.

• Set the guides so that they touch the document sides.

Documents

Guide

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Guide lever
(Both sides)

After the read command is issued

8

from the host system, scanned
documents are stacked in the
stacker for removal.

2-6

OPERATING

INSTRUCTION

WARNING

4

Do not look directly at the light source during read operation.

Loading Document on the Flatbed

Document cover
Document holding pad

Document bed

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

1

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Open the document cover.

Reference mark

2

3

Place the document face­down and align the top left of
it with the reference mark.

Close the document cover
slowly.

Issue the read command
from the host system.

2-7

WARNING

Do not look directly at the light source during read operation.

Loading Document Larger than the Document Board

Document bed

Document

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Open the document cover

1

approx. 80 degrees and slide
the cover in the direction of
the arrow to remove it.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Place the document face-down on

2

3

2-8

the document bed.
Issue the read command from the
host system.

After the read operation, remove the
document, re-attach the document
cover and close the document
cover.

OPERATING

INSTRUCTION

WARNING

Do not look directly at the light source during read operation.

Reading a Page from a Thick Book

Thick book

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

1

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Open the document cover.

Place the book face-down on the

2

document bed.
Issue the read command from the

3

host system.
Keep the cover open for reading.

NOTE

Do not move the book during read operation.

2-9

CLEANING

CHAPTER

3

CLEANING

This chapter describes the cleaning supplies and area, and
how to clean the ADF and flatbed.

Cleaning Supplies and Cleaning Area

Cleaning the ADF

Cleaning the Flatbed

3-1

Cleaning Supplies and Cleaning Area

Document cover
Document holding pad
Document bed

Supplies

Type No. RemarksSupplies

Cleaning paper Contact your Every 5,000 sheets

dealer or

Cleaner F2 distributer • Plastic rollers (*2) 1 bottle

Cleaner F1 or • PAD ASY 1 bottle.
Isopropyl alcohol Every 5,000 sheets Apply Cleaner F1

Cotton swab
Dry cloth

*1 When the CHECK indicator starts blinking at 4-second intervals, clean the scanner regardless of the
frequencies.
*2 Clean the plastic rollers when they are soiled with dirt. Do not clean the rubber rollers with cleaner F2.

NOTE

When the following paper is used, it may be necessary to clean more frequently.

• Paper with smooth surface such as coated paper.

• Paper with almost all printed area.

• Paper with special coating such as carbon-less paper.

Frequencies (*1)

Apply Cleaner F2

to cotton swab.

• Pick roller/Feed rollers/ to cloth.
Glass/Sheet guide
Every 5,000 sheets

3-2

CLEANING

Cleaning area

Area

Flatbed

ADF

ADF

Name

Document holding pad
Document bed
Pad
Glass/Sheet guide
Pick roller
Plastic rollers
Feed rollers

Cleaning paper

with Cleaner F1

Document
holding pad

Document bed

Dry cloth

with Cleaner F1

Pad

Cotton swab

with Cleaner F1 or F2

Feed rollers
Sheet guide(White part)

Feed rollers

Glass

Plastic rollers
Pick roller

Plastic rollers

3-3

Cleaning the ADF

pow-on

Cleaning the ADF with cleaning paper

UP

Lift up the ADF lever to open

1

2

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

the ADF.
Apply cleaner F1 to a new

cleaning paper.

Cleaning

paper

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Close the ADF and turn

4

5

6

the power on to start the
cleaning.

Turn the power off.

Repeat steps 1 through 5.

Cleaning paper

Plastic

rollers

3

Place the cleaning paper on the
ADF so that the short side edge
touches the plastic roller.

3-4

CLEANING

Cleaning the ADF with Dry cloth with Cleaner F1

1

Lift up the ADF lever to open the ADF.

Use a dry cloth or a cloth moistened with Cleaner F1 to softly

2

remove dirt and dust as follows.

Pad

Pad
Wipe the pad in the downward
direction (indicated by the arrow).
Be careful not to hook the pick
spring when wiping.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Glass
Wipe the glass lightly.

NOTE

If the glass is dirty, the image may include vertical
stripes.

Glass

3-5

Plastic rollers

Pick roller

Wipe the roller.
Be careful not to damage the
surface of the roller and the
mylar strip above the Pick
roller.

Pick roller

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Feed rollers
and Plastic rollers

Wipe the rollers.

Be careful not to
damage the surface of
the rollers.

3-6

Feed rollers Plastic rollers

CLEANING

Sheet guide (white part)

Sheet guide (white part)

Wipe the sheet

guide.

NOTE

If the sheet guide is dirty, the front image may include
vertical stripes.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

3

Close the ADF to lock the ADF lever.

3-7

Cleaning the Plastic rollers with Cleaner F2

Plastic rollers

Plastic rollers

1

2

3

4

Lift up the ADF lever to open
the ADF.

Moisten a cotton swab with
Cleaner F2.

Wipe the Plastic roller
surfaces.

Wipe the Plastic roller
surface with clean and dry
cloth. Allow to dry.

3-8

CLEANING

Cleaning the Flatbed

Cleaning the Flatbed with Dry cloth with Cleaner F1

Document cover
Document holding pad
Document bed

NOTE

Window or glass cleaner can be used instead of
cleaner F1.
However do not use organic solvent.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

1

Open the Document cover.

Apply Cleaner F1 to a clean cloth.

2

Wipe the document holding pad and

3
4

NOTE

Be sure to prevent liquid from seeping through the opening
between the document bed and the plastic cover.

document bed.

Allow to dry.

3-9

REPLACEMENT

OF PARTS

CHAPTER

4

REPLACEMENT OF PARTS

This chapter describes how to replace the pad ASY, pad and
pick roller.

Pad ASY or Pad

Pick Roller

4-1

Pad ASY or Pad

3

ADF lever

Pad ASY (PA02201-0020)

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

NOTE

The life span of the pad ASY is about 100,000
sheets or one year.

The life span may be decreased by half when
carbon-less sheets are used.

Lift up the ADF lever to open

1

the ADF.
Slide the paper select

2

lever to “N”.

Select lever

N:NORMAL

T:THICK

N

T

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Slide the pad ASY to the left and
pull it toward you.

Pad ASY

4-2

REPLACEMENT

OF PARTS

If the Pad is attached to the scanner,

5

4

you can replace the Pad according to

Pad holder

the following procedure.

a)Remove the pick spring.
b)Remove the pad from the pad holder.
c)Attach a new pad to the pad
holder and fix it with the pick spring.

NOTE

• Turn the pad upside down so that the pad
holder pin fits with the pad hole.

• Do not alter the shape of the pick spring.

• Attach the pick spring so that both ends of
the pick spring are located on the pad.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Pick spring

Pad

Attach the pad ASY to the ADF
until it clicks in the reverse
sequence of step 3.

NOTE

Fit the pad ASY pin with the larger hole then
slide to the right.

NOTE

Normally, set the select lever to “N”. Return the select
lever if necessary.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Close the ADF.

6

4-3

Pick Roller

Pick roller (PA02212-K001)

NOTE

The life span of the pick roller is about 200,000 sheets or one year.
The life span may be decreased by half when carbon-less sheets are used.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

4-4

1

2

Lift up the ADF lever to open the
ADF.

Remove the two thumb screws.

NOTE

Use a Phillips screwdriver when they are tight.

REPLACEMENT

OF PARTS

Lift up the Guide A with both of

3

5

6

your hands and disengage the tip
from the right hole.
Then lift the right side of the cover
and remove it.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Hold the retaining spring and

4

slide it to the roller side.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Slide the pick roller to the retaining
spring side until the axis of the
opposite side is disengaged.
Lift and remove it.

Remove the retaining spring.

4-5

Attach the retaining spring to a

7

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

new roller.
Do not put the spring in the
groove yet. Slide the spring
next to the larger diameter
portion of the shaft.

8

○○○○○○○○○○○○○○○○○○○○○○○ ○○○○○○○○

9

Slide the end of the new pick
roller with the retaining spring
into the bearing, then into the
hole closer to the front of the
scanner. Next, slide the oppo­site end of the pick roller into
the bearing next to the gears.

Hold the retaining spring,
slide it to the bearing slide
and place it into the groove
to fix it.

4-6

REPLACEMENT

OF PARTS

Guide A

Attach the Guide A in the reverse

10

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

sequence of step 3 and align the
screw hole.

Thumb screws

11

12

Tighten the thumb screws.

Close the ADF unit.

4-7

TROUBLESHOOTING

CHAPTER

5

TROUBLESHOOTING

This chapter describes the paper JAM, initial checks and test mode
for maintenance.

Paper JAM

Initial Checks

Test Mode for Maintenance

Problem Checklist

TROUBLESHOOTING

5-1

Paper JAM

Document

ADF

ADF lever

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Remove the documents from

1

the ADF paper chute.

2

3

Inspect the paper and paper path. Make sure no staples,
paper clips or other materials caused the jam. All types of

staples and paper clips should be removed from all
documents bofore scanning.

4

5-2

Lift the ADF lever to open the ADF.

Remove the jammed document.

NOTE

Close the ADF until the ADF lever
locks.

TROUBLESHOOTING

Initial Checks

If a problem occurs, check the following items before contacting manufacturer’s authorized
service center.

Symptom1

The power does not go on. Power

Is the power cable
connected correctly?

YES

Is the power switch on?

YES

Contact manufacturer’s authorized
service center.

(No light)

NO

Connect the power
cable correctly.

NO

Press the power switch.

TROUBLESHOOTING

5-3

Symptom2

Read operation does not start.

Is the carrier fixing
bracked placed in
operation position?

YES

Are the documents
loaded on the ADF

paper chute correctly?

YES

Is the ADF closed
completely?

YES

Is the interface cable
connected correctly?

NO

NO

NO

NO

Place the carrier fixing
bracket correctly.
(See Operator’s Guide)

Insert the first few pages into
the slot.

Close the ADF completely.

Connect the interface cables
correctly.

5-4

YES

TROUBLESHOOTING

Is the terminator con­nected? Is the SCSI ID
is set correctly?
(M3093DG)

YES

NO

Connect the terminator or
set the SCSI ID correctly.

Is the baud rate of the
system 4800 bps?
(Default is 4800 bps.)

YES

Check

Is the CHECK indicator
lit?

NO

Contact manufacturer’s authorized
service center.

NO

YES

Contact manufacturer’s
authorized service center to
set correct baud rate.

Refer to Symptom 6.
(See p5-9)

TROUBLESHOOTING

5-5

Symptom3

Pictures and photographs are not read correctly.

Is the “Photo” mode
selected?

YES

Is halftone or dithering
processing selected?

YES

Is the document bed,
document holding pad,
glass and sheet guide
clean?

YES

NO

NO

NO

Select the “Photo” mode
(White level following off)
through the scanner setting
menu in the software.

Select a halftone or dithering
mode from the host computer.

Clean the dirty parts.
(See p3-5, p3-7, p3-9)

Contact manufacturer’s authorized
service center.

5-6

TROUBLESHOOTING

Symptom4

Characters and lines are not read correctly.

NO

Is the “Line Art” mode
selected?

Select a “Line Art” mode from
the host computer.

YES

3mm

Is there printed text on
the first 3mm of the
document?

NO

Is the document bed,
document holding pad,
glass and sheet guide
clean?

YES

Contact manufacturer’s authorized
service center.

YES

NO

Select the “Photo” mode
(White level following off)
via software.

Clean the dirty parts.
(See p3-5, p3-7, p3-9)

TROUBLESHOOTING

5-7

Symptom5

Images are distorted or unclear.

missing

Is the document bed,
document holding pad,
glass and sheet guide
clean?

YES

Is the surface of the ADF
pressed or is there
anything heavy on it?
(During rear read opera­tion with ADF)

NO

Is the scanner on
even and flat surface
or any scanner rubber
feet missing?

YES

NO

YES

NO

Clean the dirty parts.
(See p3-5, p3-7, p3-9)

Do not press the surface of
the ADF or do not put any­thing heavy on it.

Place the scanner on the
even and flat surface.
Or attach the rubber feet.

Contact manufacturer’s authorized
service center.

5-8

TROUBLESHOOTING

Symptom6

The check indicator is on.

Check

Is the carrier fixing
bracket placed in
operation position?

YES

Turn off the power once
and try to turn on the

Check

power again.
Is the CHECK lamp
turned on?

YES

Activate the test mode (p5-17) and
inform manufacture’s authorized
service center of the error status.

NO

Place the carrier
fixing bracket correctly.
(See Operator’s Guide)

TROUBLESHOOTING

5-9

Symptom7

“Check” lamp blinks at 4 seconds intervals.

YES

Check

Is the pick roller dirty?

NO

Are documents under
specification?
(See p5-11)

YES

Is the Pad ASY dirty or
worn out?

NO

Clean the pick roller.

NO

Flatten the curl or use the
flatbed to read the document.

YES

Clean or replace the Pad ASY.
(See p3-4, p3-5, p4-2)

5-10

Contact manufacturer’s authorized
service center.

TROUBLESHOOTING

NOTES

NOTE

• Remove paper clips and staples. Flatten the staple holes.

• Read the following documents using the flatbed.

- Paper with a clip or staple.

- Paper that has ink which is not dry.

- Paper thickness is not constant, such as an envelope.

- Paper that has large rumples or curl.

- Paper that has folds or tears.

- Tracing paper.

- Coating paper.

- Carbon paper.

- Paper that is smaller than A6 size or larger than A4 width.

- Items other than paper, such as clothes, metal sheet, or OHP film.

- Photographic paper.

- Paper that has perforations on its side.

- Paper that has a shape other than square.

- Paper that is very thin.

• Set the paper so that the top of it is curled as shown below.

Less than
3mm

• Do not mix different width documents.

More than 30mm

Top of the paper Read surface

Feed direction

More than 30mm

Less than
5mm

Top of the paper

Feed direction

Read surface

TROUBLESHOOTING

5-11

Symptom8

Paper double feed occurs frequently.

N:NORMAL

T:THICK

Does the condition of
the document satisfy
the requirements on
page 5-11.

NO

Flatten the curl or use the
flatbed to read the document.

YES

N

T

Is the plain paper read
with the select lever set
to “T”?

YES

Set the select lever to “N”.
(See p2-3)

NO

Are the documents
fanned and angled before
loading on the ADF paper
chute?

NO

Fan and angle the documents
before loading according to
the procedure on the pages
2-3 and 2-4.

YES

5-12

Is the paper printed by
copier or laser printer
recentry?

NO

YES

Fan 3 or 4 times to remove
the static charge applied on
paper.

TROUBLESHOOTING

Is the height of
document less than

0.16” (4mm)?

YES

NO

Reduce the document from
ADF paper chute.
(See p2-6)

YES

Is the pad dirty?

NO

Is the pad worn out?

NO

Contact manufacturer’s authorized
service center.

Clean the pad.
(See p3-4,p3-5)

YES

Replace the pad.
(See p4-2)

TROUBLESHOOTING

5-13

Symptom9

Miss pick occurs frequently.

N:NORMAL

T:THICK

Does the condition of
the document satisfy
the requirements on
page 5-11.

NO

Flatten the curl or use the
flatbed to read the document.

YES

YES

N

T

Is the heavy paper read
with the select lever set to
“N”?

Set the select lever to “T”.
(See p2-3)

NO

Are the documents
fanned and angled before
loading on the ADF paper
chute?

NO

Fan and angle the documents
before loading according to
the procedure on the pages
2-3 and 2-4.

YES

5-14

Is the Pad ASY installed
correctly?

YES

NO

Install it correctly.
(See p4-2)

TROUBLESHOOTING

YES

Is the pick roller dirty?

NO

Is the pick roller worn
out?

NO

Contact manufacturer’s authorized
service center.

Clean the pick roller.
(See p3-4, p3-6)

YES

Replace the pick roller.
(See p4-4)

TROUBLESHOOTING

5-15

Symptom10

Paper jam occurs frequently.

Does the condition of
the document satisfy
the requirements on
page 5-11.

NO

Is there any foreign
particles in the ADF?

NO

Contact manufacturer’s authorized
service center.

YES

Flatten the curl or use the
flatbed to read the document.

YES

Clean the ADF (See p3-4) or
remove the foreign particles.

5-16

TROUBLESHOOTING

Test Mode for Maintenance

Power

If the CHECK indicator lights up, activate the test mode and inform your sales or
support agent or Fujitsu service representative of the error status.

CAUTION

If an operation other than described here is performed, the scanner may malfunction.
Activate the test mode and follow the procedure only for the error status.

Activating a test mode

Turn off the power.

Open the ADF.

Try again (*1)

Turn the power on after setting

Empty sensor B5 Size sensor

the empty sensor and B5 size
sensor as shown in the figure.

Up

NO

Does the POWER lamp blinks?

YES

Close the ADF cover.
(The scanner is placed in the maintenance mode.)

*1 Do not perform any other operation this time. Immediately turn the power off when the POWER
lamp does not blink.

Down

TROUBLESHOOTING

5-17

Activating the continuous operation test

Open the ADF and close it again. If no document is loaded on the ADF within five seconds after
closing the ADF, the image scanner runs in flatbed mode. If documents are loaded on the ADF
within five seconds after closing the ADF, the image scanner continuously feeds the document
from ADF. Once the image scanner starts reading documents in flatbed mode, it does not feed
documents from ADF even if documents are loaded on the ADF.

Ending the test in flatbed mode

To stop the carrier movement in flatbed mode, open the ADF. If the ADF is opened, the POWER
lamp starts blinking immediately after the carrier returns to the home position.

Ending the test in ADF mode

If the ADF hopper is empty, feeding documents from the ADF ends. To restart feeding, open the
ADF and close it again. Then load documents on the ADF paper chute within five seconds after
closing the ADF.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

LED status on error

If an error occurs during the test, the LED indicates as shown in the following table.

Motor
fuse
failure

Lamp
fuse

failure

LED
indicates

NOTE

5-18

Power

Read

Check

Errors
Status

Paper
jam

Carrier
unit
error

Blink On Off

Front
optical
system
error

Back
optical
system
error

TROUBLESHOOTING

Problem Checklist

Before contacting the manufacture’s authorized service center, please fill in the following items.

General

Model
Part number
Serial number
Manufactured data
Version

A

0

123456789

B

0

123456789

C

0123456789

Date of purchase
Symptoms
Persistent problem?
Serviced before (when and how)?
Error status at test mode. (See p5-18)

Transport error

Type of document.
What is your daily usage?
Date of last cleaning.
Date of the consumable replacement.

(Example) M3093DE
(Example) CA02939-4202
(Example) 900002
(Example) 1996-07
The version is printed on the version label
located at the left of the rear of the equipment.
The version is checked with the double line.
This example is for A2 version.

Image error

Interface controller model
Software/application name
Can you send the original and output of

sheet by facsimile or by mail?

TROUBLESHOOTING

5-19