FUJITSU M3000 User Manual

SPARC Enterprise M3000 Server

Service Manual

Part No.: E26435-01 Manual Code: C120-E540-06EN March 2012

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Preface xiii

1. Safety Precautions for Maintenance 1–1

1.1 ESD Precautions 1–1

1.2 Server Precautions 1–3

1.2.1 Electrical Safety Precautions 1–3

1.2.2 Equipment Rack Safety Precautions 1–3

1.2.3 Component Handling Precautions 1–4

2. Hardware Overview 2–1

2.1 Name of Each Part 2–1

2.2 Operator Panel 2–5

2.2.1 Operator Panel Overview 2–6

2.2.2 Switches on the Operator Panel 2–7

2.2.3 LEDs on the Operator Panel 2–9

2.3 LED Functions of Components 2–11

2.4 External Interface Port on Rear Panel 2–13

2.5 Labels 2–17

3. Troubleshooting 3–1

3.1 Emergency Power Off 3–1

3.2 Failure Diagnostic Method 3–2

3.3 Checking the Server and System Configuration 3–4

3.3.1 Checking the Hardware Configuration and FRU Status 3–4

3.3.1.1 Checking the Hardware Configuration. 3–5

3.3.2 Checking the Software and Firmware Configurations 3–6

3.3.2.1 Checking the Software Configuration 3–7

3.3.2.2 Checking the Firmware Configuration 3–7

3.3.2.3 Downloading Error Log Information 3–7

3.4 Error Conditions 3–8

3.4.1 Predictive Self-Healing Tools 3–8

3.4.2 Monitoring Output 3–10

3.4.3 Messaging Output 3–10

3.5 Using Troubleshooting Commands 3–11

3.5.1 Using the showhardconf Command 3–11

3.5.2 Using the showlogs Command 3–14

3.5.3 Using the showstatus Command 3–15

3.5.4 Using the fmdump Command 3–16

3.5.4.1 fmdump -V Command 3–16

3.5.4.2 fmdump -e Command 3–17

3.5.5 Using the fmadm Command 3–17

3.5.5.1 Using the fmadm faulty Command 3–17

3.5.5.2 fmadm repair Command 3–18

3.5.5.3 fmadm config Command 3–18

3.5.6 Using the fmstat Command 3–19

3.6 General Oracle Solaris Troubleshooting Commands 3–19

3.6.1 Using the iostat Command 3–20

3.6.1.1 Options 3–20

3.6.2 Using the prtdiag Command 3–21

vi SPARC Enterprise M3000 Server Service Manual • March 2012

3.6.2.1 Options 3–21

3.6.3 Using the prtconf Command 3–23

3.6.3.1 Options 3–24

3.6.4 Using the netstat Command 3–26

3.6.4.1 Options 3–26

3.6.5 Using the ping Command 3–27

3.6.5.1 Options 3–27

3.6.6 Using the ps Command 3–28

3.6.6.1 Options 3–29

3.6.7 Using the prstat Command 3–29

3.6.7.1 Options 3–30

4. FRU Replacement Preparation 4–1

4.1 Tools Required for Maintenance 4–1

4.2 FRU Replacement and Installation Methods 4–2

4.2.1 FRU Replacement 4–2

4.2.2 FRU Installation 4–4

4.3 Active Replacement/Active Addition 4–5

4.3.1 Releasing a FRU from a Domain 4–5

4.3.2 FRU Removal and Replacement 4–6

4.3.3 Configuring a FRU in a Domain 4–6

4.3.4 Verifying the Hardware Operation 4–7

4.4 Hot Replacement/Hot Addition 4–7

4.4.1 FRU Removal and Replacement (Power supply unit/Fan unit) 4–8

4.4.2 Verifying the Hardware Operation (Power supply unit/Fan unit) 4–10

4.4.3 Verifying the Hardware Operation (Hard disk drive) 4–11

4.5 Cold Replacement/Cold Addition 4–12

4.5.1 Powering off the Server 4–12

Contents vii

4.5.1.1 Power-off by Using the XSCF Command 4–12

4.5.1.2 Power off by Using the Operator Panel 4–13

4.5.2 FRU Removal and Replacement 4–13

4.5.3 Powering on the Server 4–13

4.5.3.1 Power-on by Using the XSCF Command 4–13

4.5.3.2 Power-on by Using the Operator Panel 4–14

4.5.4 Verifying the Hardware Operation 4–15

5. Internal Components Access 5–1

5.1 Sliding the Server Into and Out of the Equipment Rack 5–1

5.1.1 Sliding the Server Out from the Equipment Rack 5–1

5.1.2 Sliding the Server into the Equipment Rack 5–3

5.2 Removing and Attaching the Top Cover 5–3

5.2.1 Removing the Top Cover 5–3

5.2.2 Attaching the Top Cover 5–4

5.3 Removing and Attaching the Air Duct 5–4

5.3.1 Removing the Air Duct 5–4

5.3.2 Attaching the Air Duct 5–6

5.4 Removing and Attaching the Fan Cover 5–7

5.4.1 Removing the Fan Cover 5–7

5.4.2 Attaching the Fan Cover 5–8

6. Motherboard Unit Replacement 6–1

6.1 Accessing the Motherboard Unit 6–4

6.2 Removing the Motherboard Unit 6–7

6.3 Mounting the Motherboard Unit 6–8

6.4 Reassembling the Server 6–9

7. Replacement and Installation of Memory 7–1

7.1 Memory Mounting Rules 7–3

viii SPARC Enterprise M3000 Server Service Manual • March 2012

7.1.1 Confirmation of DIMM Information 7–3

7.1.2 Memory Mounting Conditions 7–4

7.2 Accessing the DIMMs 7–7

7.3 Removing the DIMMs 7–8

7.4 Installing the DIMMs 7–9

7.5 Reassembling the Server 7–9

8. Replacement and Installation of PCIe Cards 8–1

8.1 Accessing a PCIe Card 8–3

8.2 Removing a PCIe Card 8–4

8.3 Mounting a PCIe Card 8–5

8.4 Reassembling the Server 8–5

9. Replacement and Installation of a Hard Disk Drive (HDD) 9–1

9.1 Accessing a Hard Disk Drive 9–3

9.1.1 Active Replacement 9–3

9.1.2 Hot Replacement 9–3

9.1.3 Cold Replacement 9–4

9.2 Removing a Hard Disk Drive 9–4

9.3 Installing a Hard Disk Drive 9–6

9.4 Reassembling the Server 9–6

9.4.1 Active Replacement 9–6

9.4.2 Hot Replacement 9–7

9.4.3 Cold Replacement 9–7

10. Replacing the Hard Disk Drive Backplane 10–1

10.1 Accessing the Hard Disk Drive Backplane 10–2

10.2 Removing the Hard Disk Drive Backplane 10–3

10.3 Mounting the Hard Disk Drive Backplane 10–5

10.4 Reassembling the Server 10–6

Contents ix

11. CD-RW/DVD-RW Drive Unit (DVDU) Replacement 11–1

11.1 Identifying the Type of CD-RW/DVD-RW Drive Unit 11–3

11.2 Accessing the CD-RW/DVD-RW Drive Unit 11–4

11.3 Removing the CD-RW/DVD-RW Drive Unit 11–5

11.4 Mounting the CD-RW/DVD-RW Drive Unit 11–6

11.5 Reassembling the Server 11–6

12. Power Supply Unit Replacement 12–1

12.1 Accessing a Power Supply Unit 12–3

12.2 Removing the Power Supply Unit 12–3

12.3 Mounting the Power Supply Unit 12–5

12.4 Reassembling the Server 12–5

13. Fan Unit Replacement 13–1

13.1 Accessing a Fan Unit 13–3

13.2 Removing a Fan Unit 13–4

13.3 Mounting a Fan Unit 13–5

13.4 Reassembling the Server 13–5

14. Fan Backplane Replacement 14–1

14.1 Accessing the Fan Backplane 14–2

14.2 Removing the Fan Backplane 14–5

14.3 Mounting the Fan Backplane 14–6

14.4 Reassembling the Server 14–6

15. Operator Panel Replacement 15–1

15.1 Accessing the Operator Panel 15–3

15.2 Removing the Operator Panel 15–4

15.3 Mounting the Operator Panel 15–5

15.4 Reassembling the Server 15–5

x SPARC Enterprise M3000 Server Service Manual • March 2012

A. Components List A–1

B. FRU List B–1

B.1 Server Overview B–1

B.2 Motherboard Unit B–2

B.2.1 Memory (DIMM) B–3

B.2.2 PCIe Slot B–3

B.2.3 CPU B–4

B.2.4 XSCF Unit B–4

B.3 Drive B–5

B.3.1 Hard Disk Drive B–5

B.3.2 CD-RW/DVD-RW Drive Unit (DVDU) B–6

B.4 Power Supply Unit B–6

B.5 Fan Unit B–7

C. External Interface Specifications C–1

C.1 Serial Port C–2

C.2 UPC Port C–2

C.3 USB Port C–3

C.4 SAS Port C–3

C.5 Connection Diagram for Serial Cable C–4

D. UPS Controller D–1

D.1 Overview D–1

D.2 Signal Cable D–2

D.3 Configuration of Signal Lines D–3

D.4 Power Supply Conditions D–4

D.4.1 Input Circuit D–4

D.4.2 Output Circuit D–5

D.5 UPS Cable D–5

Contents xi

D.6 Connections D–6

E. DC Power Supply Model E–1

E.1 The Server Views E–2

E.2 LED Functions of Power Supply Unit E–4

E.3 Electrical Specifications E–5

E.4 Using the showhardconf Command E–6

F. Reactivating a Hardware RAID Boot Volume F–1

Abbreviations Abbreviations–1

Index Index–1

xii SPARC Enterprise M3000 Server Service Manual • March 2012

Preface

This manual describes how to service SPARC Enterprise M3000 server from Oracle and Fujitsu. This document is written for maintenance providers who have received formal service training. References herein to the M3000 server are reference to the SPARC Enterprise M3000 server.

This preface includes the following sections:

■ “Audience” on page xiii

■ “Related Documentation” on page xiv

■ “Text Conventions” on page xv

■ “Notes on Safety” on page xv

■ “Syntax of the Command-Line Interface (CLI)” on page xvi

■ “Documentation Feedback” on page xvi

Audience

This guide is written for experienced system administrators with working knowledge of computer networks and advanced knowledge of the Oracle Solaris Operating System (Oracle Solaris OS).

xiii

Safety Precautions for Maintenance

This chapter provides safety precautions required for maintenance.

■ Section 1.1, “ESD Precautions” on page 1-1

■ Section 1.2, “Server Precautions” on page 1-3

1.1 ESD Precautions

To ensure that you and bystanders are not exposed to harm and to prevent damage to the system, observe the following safety precautions.

TABLE 1-1 ESD Precautions

Item Precaution

ESD connector/wrist strap Connect the ESD connector to your server and wear the antistatic wrist strap

when handling printed circuit boards. See connection destination.

Conductive mat An approved conductive mat provides protection from static damage when

used with a wrist strap. The mat also cushions and protects small parts that are attached to printed circuit boards.

ESD safe packaging box Place a printed board or component in the ESD safe packaging box after you

remove it.

FIGURE 1-1, for the wrist strap

1-1

FIGURE 1-1 Wrist Strap Connection Destination

■ Hard disk drive or fan unit:

Connect to one of two thumbscrews on the front of the server.

■ FRU* other than hard disk drive and fan unit

Connect to either upper right on the front or upper left on the rear of the server.

* FRU: Field Replaceable Unit

Caution – Do not connect the wrist strap cable to the conductive mat. Connect it

directly to the server.

The wrist strap and FRU must have the same level of potential.

1-2 SPARC Enterprise M3000 Server Service Manual • March 2012

1.2 Server Precautions

When maintaining the server, observe the following precautions for your protection.

■ Follow all cautions, warnings, and instructions marked on the server.

Caution – Do not insert any object in an opening of the server. If any object comes

into contact with a high-voltage part or short-circuits a component, fire or electric shock might result.

■ Refer servicing of the server to the service engineer.

1.2.1 Electrical Safety Precautions

■ Ensure that the voltage and frequency of the power source to be used matches the

electrical rating labels on the server.

■ Wear antistatic wrist straps when handling hard disk drives, motherboard units,

or other printed circuit boards.

■ Use grounded power outlets as described in the SPARC Enterprise M3000 Server

Installation Guide.

Caution – Do not make mechanical or electrical modifications. We are not

responsible for regulatory compliance of modified servers.

1.2.2 Equipment Rack Safety Precautions

■ The equipment racks must be anchored to the floor, ceiling, or to adjacent frames.

■ Some equipment racks are supplied with a Quake-Resistant Options Kit or

stabilizer, which supports the weight of the server when it is extended on its slide rails. This prevents the equipment from toppling over during installation or maintenance.

■ In the following cases, a safety evaluation must be conducted by the service

engineer prior to installation or maintenance work.

■ When no Quake-Resistant Options Kits or stabilizers are attached and the

equipment rack is not anchored to the floor, ensure safety by confirming that the server does not fall over when it is pulled out from the slide rails.

Chapter 1 Safety Precautions for Maintenance 1-3

■ When the equipment rack is mounted on a raised floor, ensure that the raised

floor has sufficient strength to withstand the weight upon it when the server is extended on its slide rails. Fix the equipment rack through the raised floor to the concrete floor below it, using a proprietary mounting kit for this purpose.

Caution – If more than one server is installed in an equipment rack, maintain the

servers one at a time.

For details of equipment racks, see the SPARC Enterprise Equipment Rack Mounting Guide.

1.2.3 Component Handling Precautions

Caution – The server is easily damaged by static electricity. To prevent damage to

printed circuit boards, wear a wrist strap and connect it to the server prior to starting maintenance.

Caution – Do not bend the motherboard unit (MBU) or the components mounted

on circuit boards might be damaged.

To prevent the motherboard unit from being bent, observe the following precautions:

■ Hold the motherboard unit by the handle, where the board stiffener is located.

■ When removing the motherboard unit from the packaging, keep the motherboard

unit horizontal until you lay it on the cushioned conductive mat.

■ Connectors and components on the motherboard unit have thin pins that bend

easily. Therefore, do not place the motherboard unit on a hard surface.

■ Be careful not to damage the small parts located on both sides of the motherboard unit.

Caution – The heat sinks can be damaged by incorrect handling. Do not touch the

heat sinks while replacing or removing motherboard units. If a heat sink is loose or broken, obtain a replacement motherboard unit. When storing or carrying a motherboard unit, ensure that the heat sinks have sufficient protection.

Caution – When removing a cable such as the LAN cable, if your fingers do not

reach the latch lock of the connecter, use a flat head screwdriver to push the latch to disconnect the cable. If you forcibly insert your fingers into the service clearance, the LAN port of the motherboard unit of PCI Express (PCIe) cards may be damaged.

1-4 SPARC Enterprise M3000 Server Service Manual • March 2012

CHAPTER

Hardware Overview

This chapter explains the names of components and also explains the LEDs on the operator panel and rear panel.

■ Section 2.1, “Name of Each Part” on page 2-1

■ Section 2.2, “Operator Panel” on page 2-5

■ Section 2.3, “LED Functions of Components” on page 2-11

■ Section 2.4, “External Interface Port on Rear Panel” on page 2-13

■ Section 2.5, “Labels” on page 2-17

2.1 Name of Each Part

This section explains the names of parts mounted on the M3000 server.

Among these parts, those which can be replaced in the field by a certified field engineer are called Field Replaceable Units (FRU). For information on the actual replacement/expansion procedure for FRUs, see Chapter 6 to Chapter 15.

The server consists of a chassis in which various components are mounted, top cover to protect the mounted components, front panel, and rear panel. An operator panel is located on the front panel, and ports used to connect external interfaces are located on the rear panel. From the LEDs on the operator panel and rear panel, error and other status information can be checked. For details, see Section 2.2, “Operator

Panel” on page 2-5 to Section 2.4, “External Interface Port on Rear Panel” on page 2-13.

2-1

FIGURE 2-1, FIGURE 2-2 and FIGURE 2-3 are the internal view, front view, and rear view

CPU

CD-RW/DVD-RW drive unit (DVDU)

Fan unit (FAN_A)

Memory (DIMM) XSCF unit (XSCFU)

PCIe slot

Power supply unit (PSU)

DC-DC converter

(DDC)

Fan backplane (FANBP_B)

PCIe card (PCIe)

Hard disk drive backplane (HDDBP)

Motherboard unit

of the server, respectively, and they indicate the names and abbreviated names of main components.

FIGURE 2-1 Server (Internal View)

2-2 SPARC Enterprise M3000 Server Service Manual • March 2012

Note – The form of the DC-DC converter may be different depending on the

motherboard unit which is mounted.

FIGURE 2-2 Server (Front View)

12 34

Location Number Component

1 Fan unit (FAN_A)

2 Operator panel (OPNL)

3 Hard disk drive (HDD) (2.5-inch SAS disk)

4 CD-RW/DVD-RW drive unit (DVDU)

Chapter 2 Hardware Overview 2-3

FIGURE 2-3 Server (Rear View) (AC Power Supply Model)

123456 7

Location Number Component

1 Power supply unit (PSU)

2PCIe slot

3RCI port

4 USB port (for XSCF)

5 Serial port (for XSCF)

6 LAN port (for XSCF)

7UPC port

8 Serial Attached SCSI (SAS) port

9 Gigabit Ethernet (GbE) port (for OS)

* For information on whether the RCI function is supported for your server, see the

SPARC Enterprise M3000/M4000/M5000/M8000/M9000 Servers Product Notes.

2-4 SPARC Enterprise M3000 Server Service Manual • March 2012

2.2 Operator Panel

The operator panel has the important function of controlling the power of the server. The operator panel is usually locked with a key to prevent the server from being mistakenly powered off during system operation.

Before starting maintenance work, ask the system administrator to unlock the operator panel.

Chapter 2 Hardware Overview 2-5

2.2.1 Operator Panel Overview

The system administrator or service engineer checks the operating status of the server with LEDs or operates the power supply with the power switch. shows the location of the operator panel.

FIGURE 2-4 Operator Panel Location

FIGURE 2-4

Location Number Component

1 POWER LED

2 XSCF STANDBY LED

3 CHECK LED

4 Power button

5 Mode switch (key switch)

2-6 SPARC Enterprise M3000 Server Service Manual • March 2012

2.2.2 Switches on the Operator Panel

TABLE 2-1 depicts the functions of the switches on the operator panel.

The switches on the operator panel include the mode switch for setting the operation mode and the power switch for turning on and off the server.

TABLE 2-1 Switches (Operator Panel)

Switch Name Description of Function

Mode Switch

(Key Switch)

Power button This button is used to turn on or turn off the power to the

Holding down the button for a short time (less than 4 seconds)

Holding down the button for a long time in Service mode (4 seconds or longer)

* In normal operation, the server is powered on only when the data center environmental conditions satisfy the specified values. Then,

the server remains in the reset state until the operating system is booted.

Locked Normal operation mode

Service Mode for maintenance

This switch is used to set the operation mode for the server. Insert the special key that is under the customer's control, to

switch between modes.

• The system can be powered on with the power button, but it cannot be powered off with the power button.

• The key can be pulled out at this key position.

• The system can be powered on and off with the power button.

• The key cannot be pulled out at this key position.

• To stop and maintain the server, set the mode to Service.

server (a domain). Power on and power off are controlled by pressing this button

in different patterns, as described below.

Regardless of the mode switch setting, the server is powered on.

If set in the XSCF, facility (air conditioners) power-on and warm-up processing is skipped.

• If power to the server is on, OS shutdown processing is executed for all domains before the system is powered off.

• If the server is being powered on, the power-on processing is cancelled, and the server is powered off.

• If the server is being powered off, the operation of the power button is ignored, and the power-off processing is continued.

Chapter 2 Hardware Overview 2-7

TABLE 2-2 shows the function of the mode switch.

TABLE 2-2 Mode Switch Function

Function Mode Switch

Locked Service

Inhibition of Break Signal Reception Enabled Reception of the

Break signal can be enabled or disabled for each domain using

setdomainmode

command.

Power On/Off by power button Only Power On is

enabled.

Disabled

Enabled

2-8 SPARC Enterprise M3000 Server Service Manual • March 2012

2.2.3 LEDs on the Operator Panel

TABLE 2-3 lists the server states displayed with the LEDs on the operator panel.

The three LED indicators on the operator panel indicate the following:

■ General system status

■ System error warning

■ System error location

Besides the states listed in

TAB LE 2 -3, the operator panel also displays various states

of the server using combinations of the three LEDs. are displayed in the course of operation from power-on to power-off of the server.

The blinking interval is 1 second (1 Hz).

TABLE 2-3 LEDs on the Operator Panel

Icon Name Status Description

POWER LED Green Indicates the server power status.

• On: The power to the server (a domain) is on.

• Off: The power to the server is off.

• Blinking: The server is powered off.

XSCF

XSCF STANDBY LED

CHECK LED Amber Indicates that the server has detected an error. This is

Green Indicates the XSCF unit status.

• On: XSCF unit is functioning normally.

• Off: Input power source is off or is just after turned on, and

• Blinking: System initialization is in progress after power

sometimes called a locator.

• On: An error that hinders startup was detected.

• Off: Normal, or power is not being supplied.

• Blinking: Indicates that the unit is a maintenance target.

TAB LE 2 -4 indicates the states that

XSCF unit is stopped.

was turned on.

In service mode, break signals can be suppressed. If the key position is switched to Service, the server will boot into service mode the next time it reboots. Service is selected by default at the initial power-on.

Chapter 2 Hardware Overview 2-9

TABLE 2-4 State Display by Combination of LEDs on the Operator Panel

Name Description

POWER

XSCF STANDBY CHECK

XSCF

Off Off Off Power is not being supplied.

Off Off On Power has been turned on.

Off Blinking Off The XSCF unit is being initialized.

Off Blinking On An error occurred in the XSCF unit.

Off On Off The XSCF unit is in the standby state.

The server is waiting for power-on of the air conditioning facilities in the data center.

On On Off Warm-up standby processing is in progress (power is

turned on after the end of processing). The power-on sequence is in progress. The server is in operation.

Blinking On Off The power-off sequence is in progress.

(The fan units are stopped after the end of processing.)

* READY LED is referred to when the XSCF unit status is indicated.

2-10 SPARC Enterprise M3000 Server Service Manual • March 2012

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