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L’ABSENCE DE CONTREFACON.
Contents
Prefacexiii
1.Safety Precautions for Maintenance1–1
1.1ESD Precautions1–1
1.2Server Precautions1–3
1.2.1Electrical Safety Precautions1–3
1.2.2Equipment Rack Safety Precautions1–3
1.2.3Component Handling Precautions1–4
2.Hardware Overview2–1
2.1Name of Each Part2–1
2.2Operator Panel2–5
2.2.1Operator Panel Overview2–6
2.2.2Switches on the Operator Panel2–7
2.2.3LEDs on the Operator Panel2–9
2.3LED Functions of Components2–11
2.4External Interface Port on Rear Panel2–13
2.5Labels2–17
3.Troubleshooting3–1
3.1Emergency Power Off3–1
v
3.2Failure Diagnostic Method3–2
3.3Checking the Server and System Configuration3–4
3.3.1Checking the Hardware Configuration and FRU Status3–4
3.3.1.1Checking the Hardware Configuration.3–5
3.3.2Checking the Software and Firmware Configurations3–6
3.3.2.1Checking the Software Configuration3–7
3.3.2.2Checking the Firmware Configuration3–7
3.3.2.3Downloading Error Log Information3–7
3.4Error Conditions3–8
3.4.1Predictive Self-Healing Tools3–8
3.4.2Monitoring Output3–10
3.4.3Messaging Output3–10
3.5Using Troubleshooting Commands3–11
3.5.1Using the showhardconf Command3–11
3.5.2Using the showlogs Command3–14
3.5.3Using the showstatus Command3–15
3.5.4Using the fmdump Command3–16
3.5.4.1fmdump -V Command3–16
3.5.4.2fmdump -e Command3–17
3.5.5Using the fmadm Command3–17
3.5.5.1Using the fmadm faulty Command3–17
3.5.5.2fmadm repair Command3–18
3.5.5.3fmadm config Command3–18
3.5.6Using the fmstat Command3–19
3.6General Solaris Troubleshooting Commands3–19
3.6.1Using the iostat Command3–20
3.6.1.1Options3–20
3.6.2Using the prtdiag Command3–21
viSPARC Enterprise M3000 Server Service Manual • November 2009
3.6.2.1Options3–21
3.6.3Using the prtconf Command3–23
3.6.3.1Options3–24
3.6.4Using the netstat Command3–26
3.6.4.1Options3–26
3.6.5Using the ping Command3–27
3.6.5.1Options3–27
3.6.6Using the ps Command3–28
3.6.6.1Options3–29
3.6.7Using the prstat Command3–29
3.6.7.1Options3–30
4.FRU Replacement Preparation4–1
4.1Tools Required for Maintenance4–1
4.2FRU Replacement and Installation Methods4–2
4.2.1FRU Replacement4–2
4.2.2FRU Installation4–3
4.3Active Replacement/Active Addition4–5
4.3.1Releasing a FRU from a Domain4–5
4.3.2FRU Removal and Replacement4–6
4.3.3Configuring a FRU in a Domain4–6
4.3.4Verifying the Hardware Operation4–7
4.4Hot Replacement/Hot Addition4–7
4.4.1FRU Removal and Replacement4–8
4.4.2Verifying the Hardware Operation4–10
4.5Cold Replacement/Cold Addition4–12
4.5.1Powering off the Server4–12
4.5.1.1Power-off by Using the XSCF Command4–12
4.5.1.2Power off by Using the Operator Panel4–13
Contentsvii
4.5.2FRU Removal and Replacement4–13
4.5.3Powering on the Server4–13
4.5.3.1Power-on by Using the XSCF Command4–13
4.5.3.2Power-on by Using the Operator Panel4–14
4.5.4Verifying the Hardware Operation4–15
5.Internal Components Access5–1
5.1Sliding the Server Into and Out of the Equipment Rack5–1
5.1.1Sliding the Server Out from the Equipment Rack5–1
5.1.2Sliding the Server into the Equipment Rack5–3
5.2Removing and Attaching the Top Cover5–3
5.2.1Removing the Top Cover5–3
5.2.2Attaching the Top Cover5–4
5.3Removing and Attaching the Air Duct5–4
5.3.1Accessing the Air Duct5–5
5.3.2Removing the Air Duct5–5
5.3.3Attaching the Air Duct5–6
5.4Removing and Attaching the Fan Cover5–6
5.4.1Removing the Fan Cover5–6
5.4.2Attaching the Fan Cover5–7
6.Motherboard Unit Replacement6–1
6.1Accessing the Motherboard Unit6–4
6.2Removing the Motherboard Unit6–7
6.3Mounting the Motherboard Unit6–8
6.4Reassembling the Server6–9
7.Replacement and Installation of Memory7–1
7.1Memory Mounting Rules7–3
7.1.1Confirmation of DIMM Information7–3
viiiSPARC Enterprise M3000 Server Service Manual • November 2009
7.1.2Memory Mounting Conditions7–4
7.2Accessing the DIMMs7–7
7.3Removing the DIMMs7–8
7.4Installing the DIMMs7–9
7.5Reassembling the Server7–9
8.Replacement and Installation of PCIe Cards8–1
8.1Accessing a PCIe Card8–3
8.2Removing a PCIe Card8–3
8.3Mounting a PCIe Card8–4
8.4Reassembling the Server8–5
9.Replacement and Installation of a Hard Disk Drive (HDD)9–1
9.1Accessing a Hard Disk Drive9–3
9.2Removing a Hard Disk Drive9–3
9.3Installing a Hard Disk Drive9–5
9.4Reassembling the Server9–5
10.Replacing the Hard Disk Drive Backplane10–1
10.1Accessing the Hard Disk Drive Backplane10–2
10.2Removing the Hard Disk Drive Backplane10–3
10.3Mounting the Hard Disk Drive Backplane10–5
10.4Reassembling the Server10–6
11.CD-RW/DVD-RW Drive Unit (DVDU) Replacement11–1
11.1Accessing the CD-RW/DVD-RW Drive Unit11–2
11.2Removing the CD-RW/DVD-RW Drive Unit11–3
11.3Mounting the CD-RW/DVD-RW Drive Unit11–4
11.4Reassembling the Server11–5
12.Power Supply Unit Replacement12–1
Contentsix
12.1Accessing a Power Supply Unit12–3
12.2Removing the Power Supply Unit12–3
12.3Mounting the Power Supply Unit12–5
12.4Reassembling the Server12–5
13.Fan Unit Replacement13–1
13.1Accessing a Fan Unit13–3
13.2Removing a Fan Unit13–3
13.3Mounting a Fan Unit13–5
13.4Reassembling the Server13–5
14.Fan Backplane Replacement14–1
14.1Accessing the Fan Backplane14–2
14.2Removing the Fan Backplane14–5
14.3Mounting the Fan Backplane14–6
14.4Reassembling the Server14–6
15.Operator Panel Replacement15–1
15.1Accessing the Operator Panel15–3
15.2Removing the Operator Panel15–4
15.3Mounting the Operator Panel15–5
15.4Reassembling the Server15–5
A. Components ListA–1
B. FRU ListB–1
B.1Server OverviewB–1
B.2Motherboard UnitB–2
B.2.1Memory (DIMM)B–3
B.2.2PCIe SlotB–3
B.2.3CPUB–4
xSPARC Enterprise M3000 Server Service Manual • November 2009
B.2.4XSCF UnitB–4
B.3DriveB–5
B.3.1Hard Disk DriveB–5
B.3.2CD-RW/DVD-RW Drive Unit (DVDU)B–6
B.4Power Supply UnitB–6
B.5Fan UnitB–7
C. External Interface SpecificationsC–1
C.1Serial PortC–2
C.2UPC PortC–2
C.3USB PortC–3
C.4SAS PortC–3
C.5Connection Diagram for Serial CableC–4
D. UPS ControllerD–1
D.1OverviewD–1
D.2Signal CableD–2
D.3Configuration of Signal LinesD–3
D.4Power Supply ConditionsD–4
D.4.1Input CircuitD–4
D.4.2Output CircuitD–5
D.5UPS CableD–5
D.6ConnectionsD–6
E. DC Power Supply ModelE–1
E.1The Server ViewsE–2
E.2LED Functions of Power Supply UnitE–4
E.3Electricals SpecificationsE–5
E.4Using the showhardconf CommandE–6
Contentsxi
AbbreviationsAbbreviations–1
IndexIndex–1
xiiSPARC Enterprise M3000 Server Service Manual • November 2009
Preface
This manual describes how to service SPARC Enterprise™ M3000 server. It is written
for maintenance providers who have received training under a self-maintenance
contract.
This section includes:
■ “Glossary” on page xiii
■ “Structure and Contents of This Manual” on page xiv
■ “M3000 Server Documentation” on page xv
■ “Text Conventions” on page xviii
■ “Prompt Notations” on page xviii
■ “Syntax of the Command-Line Interface (CLI)” on page xix
■ “Environment Requirements for Using This Product” on page xix
■ “Conventions for Alert Messages” on page xx
■ “Notes on Safety” on page xxi
■ “Alert Labels” on page xxiv
■ “Product Handling” on page xxv
■ “Limitations and Cautions” on page xxvi
■ “Fujitsu Welcomes Your Comments” on page xxviii
Glossary
For the terms used in the “M3000 Server Documentation” on page xv, refer to the
SPARC Enterprise M3000/M4000/M5000/M8000/M9000 Servers Glossary.
xiii
Structure and Contents of This Manual
This manual is organized as described below:
■ CHAPTER 1 Safety Precautions for Maintenance
Provides safety precautions required for maintenance.
■ CHAPTER 2 Hardware Overview
Explains the names of components and also explains the LEDs on the operator
panel and rear panel.
■ CHAPTER 3 Troubleshooting
Explains fault diagnosis information.
■ CHAPTER 4 FRU Replacement Preparation
Explains the method of preparing for the safe replacement of FRUs.
■ CHAPTER 5 Internal Components Access
Explains how to access internal components.
■ CHAPTER 6 Motherboard Unit Replacement
Explains how to replace the motherboard unit.
■ CHAPTER 7 Replacement and Installation of Memory
Explains how to replace and install memory (DIMMs).
■ CHAPTER 8 Replacement and Installation of PCIe Cards
Explains how to replace and install PCIe cards.
■ CHAPTER 9 Replacement and Installation of a Hard Disk Drive (HDD)
Explains how to replace and install hard disk drive.
■ CHAPTER 10 Replacing the Hard Disk Drive Backplane
Explains how to replace the hard disk drive backplane.
■ CHAPTER 11 CD-RW/DVD-RW Drive Unit (DVDU) Replacement
Explains how to replace the CD-RW/DVD-RW drive unit.
■ CHAPTER 12 Power Supply Unit Replacement
Explains how to replace a power supply unit.
■ CHAPTER 13 Fan Unit Replacement
Explains how to replace a fan unit.
xiv SPARC Enterprise M3000 Server Service Manual • November 2009
■ CHAPTER 14 Fan Backplane Replacement
Explains how to replace the fan backplane.
■ CHAPTER 15 Operator Panel Replacement
Explains how to replace the operator panel.
■ APPENDIX A Components List
Explains the server nomenclature and component numbering.
■ APPENDIX B FRU List
Explains FRUs.
■ APPENDIX C External Interface Specifications
Explains connector specifications for external interfaces.
■ APPENDIX D UPS Controller
Explains the UPS controller (UPC) that controls the uninterruptible power
supply (UPS) unit.
■ APPENDIX E DC Power Supply Model
Describes the requirements specific to the DC power supply model.
■ Abbreviations
Provides the full spellings of abbreviations used in this manual.
■ Index
Provides keywords and corresponding reference page numbers so that the
reader can easily search for items in this manual as necessary.
M3000 Server Documentation
The manuals listed below are provided for reference.
Book titlesManual codes
SPARC Enterprise M3000 Server Site Planning GuideC120-H030
This manual uses the following fonts and symbols to express specific types of
information.
Fonts/symbolsMeaningExample
AaBbCc123What you type, when contrasted
with on-screen computer output.
This font represents the example of
command input in the frame.
AaBbCc123The names of commands, files, and
directories; on-screen computer
output.
This font represents the example of
command output in the frame.
ItalicIndicates the name of a reference
manual
" "Indicates names of chapters,
sections, items, buttons, or menus
XSCF> adduser jsmith
XSCF> showuser -p
User Name:jsmith
Privileges:useradm
See the SPARC Enterprise
M3000/M4000/M5000/M8000/M90
00 Servers XSCF User’s Guide
See Chapter 2, "Hardware
Overview."
Prompt Notations
The following prompt notations are used in this manual.
ShellPrompt notations
XSCF
C shellmachine-name%
C shell super usermachine-name#
Bourne shell and Korn shell
Bourne shell and Korn shell
super user
OpenBoot™ PROM
XSCF>
$
#
ok
auditadm
xviii SPARC Enterprise M3000 Server Service Manual • November 2009
Syntax of the Command-Line Interface
(CLI)
The command syntax is as follows:
■ A variable that requires input of a value must be enclosed in <>.
■ An optional element must be enclosed in [ ].
■ A group of options for an optional keyword must be enclosed in [ ] and delimited
by |.
■ A group of options for a mandatory keyword must be enclosed in {} and
delimited by |.
■ The command syntax is shown in a box.
Example:
XSCF> showuser -a
Environment Requirements for Using
This Product
This product is a computer that is intended to be used in a data center. For details of
the system requirements, refer to SPARC Enterprise M3000 Server Installation Guide.
Prefacexix
Conventions for Alert Messages
This manual uses the following conventions to show alert messages, which are
intended to prevent injury to the user or bystanders as well as property damage, and
important messages that are useful to the user.
WARNING:
This indicates a hazardous situation that could result in death or serious personal
injury (potential hazard) if the user does not perform the procedure correctly.
CAUTION:
This indicates a hazardous situation that could result in minor or moderate personal
injury if the user does not perform the procedure correctly. This signal also indicates
that damage to the product or other property may occur if the user does not perform
the procedure correctly.
IMPORTANT:
This indicates information that could help the user to use the product more
effectively.
Alert messages in the text
An alert message in the text consists of a signal indicating an alert level followed by
an alert statement. Alert messages are indented to distinguish them from regular
text. Also, a space of one line precedes and follows an alert statement.
WARNING:
The tasks listed below for this product and optional product provided by Fujitsu
Computers should be performed only by field engineer.
The user must not perform these tasks. Incorrect operation of these tasks may cause
electric shock, injury, or fire.
■ Installation and reinstallation of all components
■ Removal of front panel and top cover
■ Mounting/unmounting of optional internal devices
■ Connecting/disconnecting of external interface cables
■ Maintenance (repair and regular diagnosis and maintenance)
Also, important alert messages are shown in “Important Alert Messages” on
page xxi.
xx SPARC Enterprise M3000 Server Service Manual • November 2009
Notes on Safety
Important Alert Messages
This manual provides the following important alert signals:
Caution – The WARNING signal indicates a dangerous situation could result in
death or serious injury if the user does not perform the procedure correctly.
TaskWarning
Normal
operation
EmergencySmoking or fire
Electric shock, fire
Do not damage, break, or modify the power cords. Cord damage may
cause electric shock or fire.
If smoke or fire is generated from the server, press down the power switch
for 4 seconds or more, power off the server, and then remove the cord
clamp and disconnect the power cord.
Prefacexxi
Caution – The CAUTION signal indicates a hazardous situation could result in
minor or moderate personal injury if the user does not perform the procedure
correctly. This signal also indicates that damage to the product or other property
may occur if the user does not perform the procedure correctly.
TaskWarning
Normal
operation
Equipment damage
Be sure to follow the precautions below when installing the main unit.
Otherwise, the equipment may be damaged.
• Do not block ventilation slits.
• Avoid installing the equipment in a place exposed to direct sunlight or
near devices that becomes extremely hot.
• Avoid installing the equipment in a dusty place or a place directly
exposed to corrosive gas or salty air.
• Avoid installing the equipment in a place exposed to strong vibration.
Also, install the equipment on a level surface so that it is stable.
• The grounding resistance must not be greater than 10
method varies by the building where you install the server. Make sure
that the facility administrator or a qualified electrician verifies the
grounding method for the building and performs the grounding work.
• Do not run any cable beneath any equipment. Also, prevent cables from
becoming taut. Never disconnect any power cord from the equipment
while power is being supplied to the equipment.
• Do not place anything on top of the main unit. Do not use the main unit
as a workspace.
• Avoid exposing the equipment to rapid changes in the ambient
temperature, such as a rapid increase during transport in winter. A rapid
increase in the ambient temperature causes moisture to condense in the
equipment. Use the equipment only after the difference between its
temperature and the ambient temperature is negligible.
• Avoid installing the equipment near a copy machine, air conditioner,
welding machine, or any other devices generating electronic noise.
• Take preventive action to minimize static electricity at the installation
location. Note that static electricity is easily generated in some carpets
and can cause the equipment to malfunction.
• Confirm that the power supply voltage and frequency during operation
match the rated values indicated on the equipment.
• Do not insert any object into an opening in the equipment. Components
inside the equipment use high voltage. Conductive foreign matter, such
as a metal object, inserted into the equipment, may cause a short circuit
between components, resulting in fire, electric shock, or equipment
damage.
• For maintenance of the equipment, contact your authorized service
personnel.
Ω. The grounding
xxii SPARC Enterprise M3000 Server Service Manual • November 2009
TaskWarning
Normal
operation
Data destruction
Confirm the items listed below before turning off the power. Otherwise,
data may be destroyed.
• All applications have completed processing.
• No user is using the equipment.
• When the main unit power is turned off, the POWER LED on the
operation panel is turned off. Be sure to confirm that the POWER LED is
off before turning off the main power (uninterruptible power supply
[UPS], power input, etc.).
If necessary, back up files before turning off the system power.
Data destruction
Do not forcibly stop a domain that is operating normally. Otherwise, data
may be destroyed.
Data destruction
Do not disconnect the power cord from the power input while power is
being supplied. Otherwise, data stored on hard disk units may be
destroyed.
MaintenanceFailure
Unpacking and maintenance of this equipment and Fujitsu optional
products must always be performed by a certified field engineer. Customer
shall never perform this work by themselves, as this could lead to failures.
Equipment damage
When handling parts, be sure to wear an antistatic wrist strap and connect
the clip to the grounding port of the server. Place removed parts on an
antistatic conductive mat. Failure to do so may result in serious damage or
injury.
Electric shock
Before doing the maintenance, unplug the power cords. This product uses
double pole/neutral fusing which could create an electric shock hazard.
Prefacexxiii
Alert Labels
The following are labels attached to this product:
Caution – Never peel off the labels.
SPARC Enterprise M3000
(Front View)
xxiv SPARC Enterprise M3000 Server Service Manual • November 2009
Product Handling
Maintenance
Caution – Certain tasks in this manual should only be performed by a certified
service engineer. User must not perform these tasks. Incorrect operation of these
tasks may cause electric shock, injury, or fire.
■ Installation and reinstallation of all components, and initial settings
■ Removal of front panel and top cover
■ Mounting/de-mounting of optional internal devices
■ Plugging or unplugging of external interface cards
■ Maintenance and inspections (repairing, and regular diagnosis and maintenance)
Caution – The following tasks regarding this product and the optional products
provided from Fujitsu should only be performed by a certified service engineer.
Users must not perform these tasks. Incorrect operation of these tasks may cause
malfunction.
■ Unpacking optional adapters and such packages delivered to the users
■ Plugging or unplugging of external interface cards
Remodeling/Rebuilding
Caution – Any modification and/or recycling of this product and its components
may be carried out only by a certified service engineer and must not be done by the
customer under any circumstances. Otherwise, electric shock, injury or fire may
result.
Prefacexxv
Emission of Laser Beam (Invisible)
Caution – The server contains modules that generate invisible laser radiation. Laser
beams are generated while the equipment is operating, even if an optical cable is
disconnected or a cover is removed. Do not look at any laser light source directly or
through an optical apparatus (e.g., magnifying glass, microscope).
Limitations and Cautions
Power Control and Operator Panel Mode Switch
When you use the remote power control utilizing the RCI function or the automatic
power control system (referred to below as APCS), you can disable this remote
power control or the APCS by switching to Service mode on the operator panel.
Disabling these features ensures that you do not unintentionally switch the system
power on or off during maintenance. Note system power off with the APCS cannot
be disabled with the mode switch. Therefore, be sure to turn off automatic power
control via APCS before starting maintenance.
If you switch the mode while using the RCI or the automatic power control, the
system power is controlled as follows.
FunctionMode switch
LockedService
RCIRemote power-on/power-off
operations are enabled.
Automatic
power control
To use the RCI function, see the SPARC Enterprise
M3000/M4000/M5000/M8000/M9000 Servers RCI Build Procedure and the SPARC
Enterprise M3000/M4000/M5000/M8000/M9000 Servers RCI User’s Guide which are
available on the website of manuals.
xxvi SPARC Enterprise M3000 Server Service Manual • November 2009
Automatic power-on/poweroff operations are enabled.
Remote power-on/power-off
operations are disabled.
Automatic power-on is
disabled, but power-off
remains enabled.
To use the APCS, see the Enhanced Support Facility User's Guide for MachineAdministration Automatic Power Control Function (Supplement Edition).
Prefacexxvii
Fujitsu Welcomes Your Comments
If you have any comments or requests regarding this document or if you find any
unclear statements in the document, please state your points specifically on the form
at the following URL.