Fujitsu FDX 840 Let's Get Started

Broadband
Voice
FDX 840

Let’s get started

More power to you

21

How to set up the hardware

Welcome to a
great new way
to get more from
your Broadband
connection

Inside your Broadband Voice pack
you should find:

• One FDX 840
Broadband Voice
Telephone
Adapter / Router

• One RJ-11 to BT
socket phone cable

• One master
socket adapter

• One AC
power adapter

• One RJ-45
straight through
ethernet cable

Here’s everything
you need

Follow the step by step
instructions in this guide
and in just a few minutes
you’ll be enjoying all the
benefits of Broadband
Voice from BT.

Indicators Condition Colour Timing

Power

On Green Solid

Off Dark ––

Status/Alarm Power On – Self-test/Booting Green Blinking

Power On – Self-test failure Red Solid

System ready without registration Red Blinking

Registering Green Blinking

System ready with registration Green Solid

PPP On Green Solid

Connecting Green Blinking

No ADSL – Disconnection Dark ––

WAN Link/Act Ethernet port Link Green Solid

Ethernet port Tx/Rx activity Green Blinking

LAN Speed Ethernet port speed 100Mbps Green Solid

Ethernet port speed 10Mbps Dark ––

LAN Link/Act Ethernet port Link Green Solid

Ethernet port Tx/Rx activity Green Blinking

Phone 1/2 PSTN Green Solid

VoIP Dark ––

On Hook Dark ––

Off Hook Green Solid

Ringing Green Blinking

43

LED Indicators

65

• Your User Name (e-mail address).

• Your new 05 Broadband Voice telephone
number, account password and Voice
password – you’ll find these in the
second email you received from us.

• A broadband connection
(ADSL or cable).

• A standard touchtone telephone handset
(cordless digital phones work very well
with the Broadband Voice service).

• A conveniently located mains
power socket.

• An ADSL or ethernet router or modem
with a spare ethernet port (RJ-45).

You’ll find more information about your
Broadband Voice service on the internet
at www.bt.com/broadbandvoice

If you have problems or questions at any
time about your Broadband Voice service,
please call us free on 0800 028 3228.
If you prefer you can also raise your
questions as an e-mail to

[e-mail] or visit
www.bt.com/broadbandvoice

General Notes

1 Customers with Cable Modems

The FDX 840 is a combined ethernet
router and Broadband Voice Telephone
Adapter. It is designed to connect
between your cable modem and the
rest of your home network, which might
be a single PC or a number of PCs and
games consoles. Situating your home
network behind the FDX 840 (i.e. LAN
side) ensures that Broadband Voice
does not get disrupted if you decide
to upload data from the PC over the
internet whilst using the telephone.
If you have multiple PCs or games
consoles in the home then you are likely
to already possess an ethernet router.
If so, then connect its WAN port to the
LAN port of the FDX 840.

2 Customers with ADSL Routers

If you have a combined ADSL
modem/router, then the position of the
FDX 840 relative to your home network
may depend on how your home network
connects into the ADSL modem/router.
If the connection to your ADSL router is
hard wired via an ethernet cable, then
we recommend that you connect the
FDX 840 in between your ADSL
modem/router and your PC/home
network. If however your PC/home
network connects to your ADSL router
using for example, wireless or USB, then
although your FDX 840 connects into
the ADSL router using ethernet cable,
data traffic from your PC/home network
will not go via your FDX 840. This doesn’t
matter, but voice quality does improve
if home network applications are fed
into the LAN side of the FDX 840 rather
than bypassing it and going direct into
the ADSL router.

To use Broadband Voice
you’ll also need

Getting Help Step by step set up guide

87

Step 1

Position the FDX 840 near to your
broadband cable modem or ADSL router
in the upright stand. Ensure there is some
space above it in order to prevent problems
with overheating.

Take account of proximity to mains
power and optionally to standard telephone
sockets. (It is possible to plug the FDX 840
into the standard telephone service so
that if the mains power to the FDX 840
or the internet connection fails, then it
is still possible to make telephone calls
from the Broadband Voice phone over
the standard telephone circuit. This is
an optional feature of the device and if
not required then simply leave the line
socket unplugged).

Ensure that your broadband cable
modem or ADSL router, FDX 840
and your home networking interface
(PC/ethernet router/hub) is powered off.

With the FDX 840 disconnected from
mains power, take the following steps to set
up the FDX 840 connections, starting with
the WAN port and ending with the Line port.

Step 2

You will be connecting the FDX 840 to the
broadband cable modem or ADSL router
using the existing ethernet cable that is
used to connect the cable modem/ADSL
router to your home network.

The WAN port of the FDX 840 is designed
to be connected into your Cable Modem/
ADSL router via a straight ethernet RJ-45
cable. Assuming your cable modem/ADSL
router is currently connected to either your
PC or to another device such as an ethernet
router, then unplug the existing ethernet
cable from your PC/ ethernet router and
connect it to the WAN port of the FDX 840.

Step 3

The LAN port of the FDX 840 is
designed to connect to your PC,
home networking ethernet hub
or home networking ethernet router.

The FDX 840 automatically allocates
a singleor multiple private IP address(es)
to the device or devices attached to the
LAN port.

Using the blue LAN cable provided,
plug one end into the LAN port of the
FDX 840 and the other end into your
PC/ethernet router (the same socket
as the one you removed your existing
cable from in Step 2).

You can use the blue ethernet cable
provided to connect the FDX 840 to
your PC or ethernet router/hub.
We provide a single 2m length cable,
but longer or shorter cables can be
purchased from computer stores.

Step 4

Connect the master socket adapter
supplied into the RJ-11 port labelled
“Phone 1”. Then attach a standard
touchtone telephone into the master
socket adapter. This is your Broadband
Voice telephone handset.

The “Phone 2” connector is currently not
used, but may be offered in the future.

Step 5

The LINE port allows the FDX 840 to
connect to your existing telephone line.

It gives your Broadband Voice handset
the dual characteristics of both a PSTN
extension and an individual Broadband
Voice line.

If you want to use this feature then
connect the LINE port to your telephone
socket using the connecting lead provided
(RJ-11 to BT phone socket cable).

This connection is “optional” and allows
calls to be made from the Broadband
Voice telephone over the traditional
Telephone Network (PSTN) if:

a the internet fails

b you choose to route an individual call

or call type over the PSTN

c the power to the FDX 840 fails

Step by step set up guide

continued

109

It is possible to configure the FDX 840
to route particular calls over the telephone
network rather than Broadband Voice,
e.g. 999 or 09 calls. If your nearest
telephone socket is already occupied
with a telephone already then you will
need to purchase a “phone doubler”.

If you use this optional feature then your
Broadband Voice phone will ring when
the 05 number is called, and also when
your PSTN line is called. You will know if
an outgoing call is made over the telephone
network since the green LED marked
“PSTN” will light up. Also you can force
calls made from the Broadband Voice
phone over the PSTN courtesy of a small
switch on the back of the FDX 840. If you
only want your Broadband Voice phone
to have the characteristics of the 05 line,
then do not plug the “line” socket to the
PSTN and ensure the micro-switch on the
rear of the FDX 840 is switched to "VoIP”
(Voice over IP i.e. Broadband Voice).

Step 6

Ensure that the micro-switch is in the
VoIP position. (If it is switched to PSTN
then the phone is connected permanently
through to the LINE port and through to
the PSTN, provided you have connected
the lead in Step 5). Calls made over the
PSTN will be charged at the rates defined
by your PSTN provider.

Step 7

Once all the above connections have
been made, apply power to the equipment
in this order:

1 Apply power to the cable modem/ADSL

router first. Wait about two minutes for
it to start up and establish connectivity
to the internet.

2 Apply power to the FDX 840. Wait two

minutes. You should see the Green
Power LED indicator light up and remain
lit. The Status / Alarm light will flash red.
The WAN light should be green.

3 Apply power to the PC or ethernet

router connected to the LAN port
of the FDX 840 (assuming you have
connected your PC/ home network
to the FDX 840 LAN port). The LAN
light should then be lit green.

Note: During normal use, you
should leave the FDX 840 powered
on continuously. You do not need
to unplug it when not in use.

Step 8

For PCs that are plugged either directly
or via an ethernet router to the LAN port
of the FDX 840

Power up your PC and then start your
web browser. In the address bar, type
http://192.168.192.1. Then press enter.
When prompted enter the User Name
admin and the password admin.

Note: The FDX 840 defaults to supplying
IP addresses to your PC / home network
using DHCP. If you have a PC directly
connected to the LAN port of the FDX 840
(as opposed to connected via a router) then

your PC will receive a private IP address in
the 192.168.192.X range. If you have an
ethernet router attached to the FDX 840
LAN port then the router will receive a

192.168.192.X address on it’s WAN port
(which is directly connected to the FDX

840). Typing 192.168.192.1 in your WEB
browser address bar will connect your PC
through to the FDX 840 in either case.

For PCs that are accessing the FDX 840
via the ADSL router and consequently
the WAN port of the FDX 840 (i.e. not
accessing the FDX via the LAN port)

For configuration of the FDX 840, we
recommend using a PC plugged into
the LAN port of the device. However,
if you connect the FDX 840 to an ADSL
router then it is still possible to access
the device via it’s WAN port. Simply log
onto your ADSL router and examine the
DHCP / routeing table to discover what
IP address has been allocated to the
FDX 840. Then type that address in
your Web browser address bar and enter
the User Name admin and the password
admin when prompted.

Step by step set up guide

continued

1211

Step 9

The first page of the Setup Wizard (pictured
below) will open. Click on the “Continue”
link to proceed.

Step 10

For initial configuration of the service, click
the first option at the bottom of the
window. Clicking the second option allows
you to make adjustments to a previous
configuration E.g. changing the code from
high bandwidth to low bandwidth

Step 11(Step 1 of Wizard)

Enter your User Name, Password and
Voice Password within Step 1 of the Wizard.
This information was sent to you via e-mail.
If you did not receive this information
via e-mail, then you need to contact
the Broadband Voice Helpdesk on
0800 028 3228.

Once you have entered the information,
check it carefully and then click “Continue”
to go to the next step in the Setup Wizard.
It is vital that the User Name and Password
are entered correctly because this will be
required next time you log onto the FDX

840. Additionally the Voice Password must
be entered correctly since if there is a
mistake then your Broadband Voice service
will not operate.

Step 12(Step 2 of Wizard)

Step 2 of the Wizard is only for cable
customers who supplied a specific MAC
address to their ISP and must now enter
that same MAC address here.

If you did not supply a MAC address to your
ISP or if you are an ADSL customer, then do
not alter the MAC address presented in the
window and simply click “Continue” to go
to the final step in the Setup Wizard.

Step 13(Step 3 of Wizard)

Select the desired bandwidth setting and
then “Continue” to go to the last screen of
the Setup Wizard.

If your broadband service is delivered at low
bandwidth e.g. 150 kbit/sec downstream
and 64 kbit/sec upstream then the high
bandwidth Broadband Voice encoding is
not supported. In this case you must select
“low bandwidth”.

Step by step set up guide

continued

1413

Step 14

Click “Continue” in order to progress and
save the current settings. You will then be
asked to restart the FDX 840. Click “Yes”
to this. The FDX 840 will then reboot.
If your WEB browser reports that “The
page cannot be displayed” then simply
refresh the page. You will then be asked
for your FDX 840 User Name and password
again which will now be your e-mail
address and Broadband Voice website
account login password, as entered in
Step 1 of the Wizard.

Observe the Status / Alarm light on the
front of the FDX 840. It will continue to
flash red intermittently for up to two
minutes and then it should turn steady
green. If it continues to flash red after 2
minutes then you have not successfully
registered with the Broadband Voice
service. You should then consult the next
section (Troubleshooting).

Provided the Status / Alarm light is steady
green, then lift the Broadband Voice
handset and check for dial tone. Check also
that the Hook / Ring light under Phone 1 on
the front of the FDX is illuminated, but the
PSTN light is extinguished.

If you have connected the LINE port to your
normal telephone service, then flick the
micro-switch on the rear of the FDX 840 to
“PSTN”, and check for dial tone. This time
check that both the Hook / Ring and PSTN
lights illuminate.

Finally flick the micro-switch back to “VoIP”
and the service is ready to use!

If you do not get dial tone (with the optional
PSTN “line” port disconnected) and the
Status / Alarm light flashes red then:

a Connect a PC directly into the LAN

port of the FDX 840. Load up your
WEB browser.

b Check that you can access the internet.

Choose a site that you have not accessed
before e.g. using a search engine.
(otherwise your browser may load
a page that has been cached in your
machine). This proves that the FDX 840
can talk to the internet via your cable
modem/ADSL router. If you cannot
access the internet then it is possible
that IP addresses have not been allocated
correctly between the devices. Power
down the Cable Modem/ADSL Router,
FDX 840 and PC, and re-power in the
sequence (1) the Cable Modem/ADSL
Router (2) FDX 840 and (3) PC. Give
each device 2 minutes to stabilize
before powering up the next device.
Now re-check the Status / Alarm light
on the FDX 840 and check also if you
can now access the internet.

c If the Internet is accessible from the FDX

840 but you still get no Broadband Voice
dial tone (Status / Alarm light still flashing
red) then check your Voice Password has
been entered correctly. A single mistake
in the 28 character entry will result in no
dial tone. Remember all letters need to
be in capitals. There should be no
preceding or trailing spaces.

Cable customers that supplied a MAC
address to their ISP should also double
check the address that is registered
with their provider. Then check that
this corresponds accurately with the
address entered in the Wizard.

Type 192.168.192.1 into your Web
browser address bar and enter your
User Name / Password when prompted.
Go through the Wizard again and
check your Voice Password and MAC
address (for cable customers) carefully.
If correct then continue to the end of
the Wizard and exit the Wizard (abandon
changes). If you need to adjust any
values then complete the Wizard and
restart the device.

Step by step set up guide

continued

Troubleshooting

1615

d Finally if your FDX 840 is connecting

through a router with a firewall enabled,
check with the Broadband Voice
Helpdesk (0800 028 3228) that the
correct ports have been opened up on
the firewall. You could try disabling the
firewall temporarily to prove whether this
is the problem. Note some routers will
need re-booting if a firewall is disabled.
If in doubt consult the router’s user
guide. Note that if you reboot any
device, then you may have to repeat
the correct reboot sequence in order
to get all the IP DHCP processes
synchronized correctly.

If you decide to connect the LINE port
of your FDX 840 to an existing telephone
line socket then you may direct certain
calls over the PSTN rather than over the
Broadband Voice VoIP line. 999 / 112
emergency services is a good example
of a call type that should route over PSTN
rather than over the internet.

However if you decide that you want
Broadband Voice to be completely
independent of your normal telephone
service, (i.e you do not connect the LINE
port to the PSTN), then this ACR feature
should not be used.

Therefore

only if you have the LINE

socket connected to PSTN

, take the

following steps:

a click on “Advanced Settings” within

the Wizard.

b on the left hand side, under the

Advanced Settings menu, click
on ConfigIP.

c Under ConfigIP click on ACR

Configuration. You will be presented
with 30 maximum entries.

d Press “edit” of entry 1 and type 999 in

under number. Leave “del digit”
parameter as zero. Press save and then
press exit. There is no need to restart the
unit. Settings will be active immediately.

e Repeat the exercise under entry 2 using

“112” instead of 999.

You can also use the ACR Configuration
to do the following:

1 Activate automatic call re-routing to

the PSTN line by pressing a preceding
digit or PIN.

2 Activate call routeing over the PSTN for

certain telephone numbers or telephone
number ranges. For example Broadband
Voice does not support calls to 09
premium rate numbers and other number
ranges such as personalised numbers
(070). You can add these ranges into the
ACR list in order to make calls to these
numbers from your Broadband Voice
handset but over the PSTN.

If you wanted to route calls over the PSTN
on demand, without repeatedly flicking
the PSTN/VoIP switch at the rear of the
unit, you could (for example) implement
the dialling of a preceding “9” digit to make
the choice.

Press “edit” of the required entry within
ACR Configuration, enter 9 in the number
and then enter 1 in the del digit column.
Press save and then exit. This basically tells
the FDX 840 to recognize you pressing a 9,
it then routes the call over PSTN but deletes
the 9 from the following number that you
dial. Similarly if you wanted to activate
PSTN routeing using a 4 digit PIN like
1234, then you enter 1234 under the
number entry and enter the number 4 in
the del digit entry. (del digit stands for
delete digits).

If you want to make sure a certain number
type always routes over PSTN, e.g. all 09
numbers then you enter under “number”
the following: 09T. The T stands for “any
following number or string of numbers”
and it needs to be a capital T. You could
do the same if you wanted all international
calls to be charged to your PSTN line…
i.e. enter 00T.

You can also add specific phone numbers
to the ACR list.

You will always know that a call is being
routed over the PSTN rather than VoIP
because the PSTN light on the front
panel of the FDX 840 will be illuminated
for PSTN calls.

Troubleshooting

continued

Configuring your FDX 840 to direct
certain calls over the PSTN - ACR
Configuration (Automatic Call Re-routing)

1817

You’ll find details of tariffs and Service
Features in the Broadband Voice User
Guide. Here we’ll concentrate of the most
important points.

Notes for Pre-pay customers

Pick up your handset and dial out as normal
to make a call. If you are on the pre-pay
option, then the first time you do this each
day you will hear a message advising you
of the current call credits on your account.
This message is played to you just before
the call connects.

Credits on the pre-pay service are used
up by the chargeable calls that you make,
but evening and weekend UK calls for up
to one hour for each call are free.

All other call types (such as daytime UK,
all international and calls to mobiles) will be
charged at the advertised rates. If you’ve
used up all your credits you won’t be able to
make chargeable calls but you can always
easily top up your credits online. Just go to

http://bt.com/broadbandvoice/youraccount

(you’ll need your Broadband Voice
UserName/E-mail address and Broadband
Voice Website Account login/password to
hand (note: not Voice Password).

The minimum top up is £5, while the
maximum balance you can maintain is £200.

Fax will work in Phone port 1, provided that
the high bandwidth option is selected.
Note however that if Broadband Voice is
used for fax then it is inadvisable to connect
the line socket to the PSTN since a fax
machine set to auto-answer will then
respond to the PSTN line being called.

Unfortunately the FDX 840 does have
limitations with respect to the ability to
support Caller Display. Not all telephones
support this feature when connected to
the FDX 840.

Telephones that do support Caller Display
on the FDX 840 on a best effort basis are:

• Diverse range of DECT phones e.g.
40XX, 52XX, 53XX, x10

• BT Studio 100, 500

• BT Freestyle 2500

• Lyric 1200

• CD1500 Caller Display unit

• Relate SMS

Telephones that are equipped with Caller
Display function but do not display the
Caller Identity on the FDX 840 are:

• Diverse 30XX

• Decor 310

• Synergy 3100, 3500

• Converse e.g. 425

• BT On-air 2100 SMS

• Relate SMS

• Quartet 3500 (This phone is not
compatible with the Broadband
Voice service)

There are many telephones available on
the market and BT cannot guarantee a
particular handset will support the Caller
Display function correctly on Broadband
Voice. It is proposed that if Caller Display
is required that one of the handsets in
the supported list above is used, or that
a device like the CD1500 is used in
conjunction with your chosen handset.
Note that if the Broadband Voice phone
rings as a result of the PSTN number
being called (due to the LINE port being
connected to the PSTN) then the Caller
Display will not show the Calling Number.
The Calling Number is only displayed
when the 05 number itself is called.

Making your first calls Compatible TelephonesFax

The telecommunications services described in this publication are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing
in this publication forms any part of any contract. BT and the ‘connected world’ logo are trademarks of British Telecommunications plc.

© British Telecommunications plc 2004. Registered office: 81 Newgate Street, London EC1A 7AJ
Registered in England No.1800000. Designed by the Team.

PHME: 45768

Printed on paper which meets international environmental standards

The FDX 840 allows you within “Advanced Settings/ACR
Configuration” to enable calls to 09 numbers to be made
over the PSTN line. This requires a connection from the
line port on the FDX 840 to a working standard
master/slave telephone socket. These calls will be billed
to your normal PSTN line and not to Broadband Voice.

The latest international destinations available
to Broadband Voice customers can be found at
www.bt.com/broadbandvoice.

Emergency services calls from a Broadband Voice handset
are ONLY possible if there is an alternative PSTN line in the
premises and it is connected to the FDX 840. The LINE port
MUST be connected to the PSTN and the FDX 840 MUST
be configured with 999 and 112 in the ACR configuration
menu in order for emergency calls to be possible.
(see the ACR configuration menu above). It is still highly
recommended that you retain and use the traditional phone
connection in the event of an emergency.

You can call You cannot call

Standard local and national numbers Premium rate numbers (09)

Other Broadband Voice Users Operators and 15X numbers (eg 150)

Mobile numbers Personal numbers in the 07 range (eg 070)

24 International routes – from 4p a minute Internet Service Providers

All 08 numbers (including 0800, 0845, 0870 etc) The Emergency Services (999/112)

The Speaking Clock (123)

Directory Assistance 118 500 and 118 505

You can also make Chargecard calls (144)

Who you can call

More power to you