All rights reserved, including intellectual property rights. Technical data subject to modifications and delivery subject to
availability. Any liability that the data and illustrations are complete, actual or correct is excluded. Designations may be
trademarks and
infringe th e rights of such owner. You will find more information a t "
Order No. Fujit
nology Solutions 2010 2010/02
-Rohe-Straße 8
tsu.com/support
/or copyrights of the respective manufacturer, the use of which by third parties for their own purposes may
http://ts.fujitsu.com/term s_of_use.html"
su Technology Solutions GmbH: A26361-K1006-Z220-1-7619, edition 4
ESPRIMO P5635 / P5645 / P5730
ESPRIMO P5731 / P7935
ESPRIMO P7936 / P9900
Operating M anual
Your ESPRIMO5
Ports and operating elements7
Important notes9
Getting started12
Operation22
Troubleshooting and tips30
System expansions35
Technical data62
Index63
ESPRIMO is a registered trademark of Fujitsu Technology Solutions GmbH.
Windows 7, Windows Vista and Windows XP are registered trademarks of Microsoft Corporation.
PS/2 is a r egistered trademark of International Business Machines, Inc.
Pentium is a registe red trademark of Intel Corporation, USA.
Kensington and MicroSaver are registered trademarks of ACCO World Corporation.
All other trademarks referenced are trademarks or registered trademarks of their
respective owners, whose protected rights are acknowledged.
Index .................................................................................. 63
4Fujitsu Technology Solutions
Your ESPRIMO
Your ESPRIMO
Overview
... is available with various configuration levels with different hardware and software. You can
incorporate accessible drives (for example a DVD drive) as well as other boards.
This manual tells yo u how to start using your device and how to opera te it in daily use.
This manual applies for all configuration leve ls. Depending on the chosen configuration
level, some of the hardware components described may not be available on your PC.
Please also read the notes about your operating system.
Depending on the configuration selected, the operating system is preinstalled
on your hard disk (e.g. Windows 7).
Further information on this device is provided:
•in the poster "Getting Started"
•in the "Safety" manual
•in the "Warranty" manual
•in the operating manual for th
•in the manual for the mainboard
•in your operating system docum
•in the information files (e.g. *.PDF, *.HTML, *.DOC, *.CHM, *.TXT, *.HLP)
Some of the manuals listed can be found in electronic form on the "Drivers & Utilities" DVD.
You can access and view the required information using the Acrobat Reader
program, which is also included on the DVD. You can of course also
print out a copy of the manual if you prefer.
emonitor
entation
Fujitsu Technology Solutions5
Your ESPRIMO
Notational conventions
Pay particular attention to text marked with this symbol. Failure to observe
these warnings could pose a risk to health, damage the device or lead
to loss of data. The warra nty will be invalidated if the device becomes
defective through failure to observe these warnings.
Indicates important informat
ion for the p roper use of the device.
►
This font
This font
This font
"This font"
Key
This font
Indicates an activity that must be perfo rmed
Indicates a result
indicates data entered usin
the command line, e.g. your p
start a program (start.ex
indicates information that is displayed on the screen by a program, e.g.:
Installation is complete.
indicates
•terms and texts used in a software interface, e.g.: Click on Save
•names of programs or files, e.g. Windows or setup.exe.
indicates
•cross-references to another section, e.g. "Safety information"
•cross-references to an external source , e.g. a web address: For more
information, go to "
•Names of CDs, DVDs and titles or designations of other materials, e.g.:
"CD/DVD Drivers & Utilities" or "Safety" Manual
indicates a key on the keyboard, e.g:
indicates terms and texts that are emphasised or highlighted, e.g.: Do
not switch off the device
g the keyboard in a program dialogue or at
assword (Name123) or a command used to
e)
http://ts.fujitsu.com"
F10
6Fujitsu Technology Solutions
Ports and operating elements
Ports and operating elements
Ports
This chapter presents the individual hardware components of your device. This w ill provide
you with an overview of the ports and operating elements on the device. Please familiarise
yourself with these components before starting to work with your device.
Front
1
2
3
4
5
6
1 = Optical drive
2 = Module bay
3 = Headphone port
Fujitsu Technology Solutions7
4 = Microphone jack
5 = USB ports
6 = ON/OFF switch
Ports and operating elements
Rear
1
2
3
1 = Power connector for computer
2 = Power connector for monitor
(device-dependent)
3 = Ports for external devices
8Fujitsu Technology Solutions
Important notes
ImportantnotesNotes
In this chapter you will find information regarding safety which it is essential to
take note of when working with your device.
Safety information
SafetyinformationNote
Pay attention to the information
and in the following safety note
When installing and operating th
environmental conditions in Cha
the instructions in Chapter "
When setting up the device, make s
the casing receives enough ven
cover the ventilation areas o
You must only operate the devic
device is set to the local main
The main s w i tch (if present) an
device from the mains voltage
voltage, remove the power plu
Replace the lithium battery
in "
Replacing the lithium ba
Caution, components in the s
The activities described in
performed with the greatest
Repairs to the device must on
repairs could put the user at
risk of fire) or cause serio
provided in the "Safety" manual
s.
e device, please observe the notes on
pter "
Technical data", Page 62 as well as
tting started", Page 12.
Ge
ure there is clearance all around it so that
tilation. In order to avoid overheating, do not
f the monitor or the device.
e if t he rated voltage used by the
s voltage.
d the ON/OFF switch do not disconnect the
. To completely disconnect from the mains
g from the power socket.
on the ma inboard in accordance with the instructions
ttery", Page 61.
ystem can get very hot.
these instructions must always be
care.
ly be carried out by qualified technicians. Inco rrect
great risk (electric shock, hazardous energy emissions,
us damage to the equipment.
Important notes
Transporting the device
Device,Tra nsportationRetransportation
Fujitsu Technology Solutions9
Transport all parts separately in their original packaging or in a packaging which
protects them from knocks and jolts, to the new site.
Do not unpack them until all transportation manoeuvres are completed.
If the device is brought from a cold environment into the room where it will be used,
condensation may occur. Before operating the device, wait until it is absolutely dry
and has reached approximately the same tempe rature as the installation site.
The shipped version of this device complies with the requirements of EEC
directives 2004/108/EC "Electromagnetic compatibility" and 2006 /95/EC
"Low voltage directive".
CE marking for devices with radio component
This equipment complies with the requirements of Directive 1999/5/EC of the
European Parliament and Commission from 9 March, 1999 governing Radio
and Telecommunications Equipment and mutual recognition of conformity.
This equipment can be used in the following countries:
BelgiumBulgariaDenmark
EstoniaFinlandFrance
Germany
Greece
UKIrelandIcelandItaly
LatviaLiechtensteinLithuaniaLuxembourg
MaltaNetherlandsNorwayAustria
PolandPortugalRumania
Sweden
SwitzerlandSlovakiaSloveniaSpain
Czech Republic
Hungary
Cyprus
Contact the corresponding government office in the respective country for
current information on possible operating restrictions. If your country is
not included in the list, then please contact the corresponding supervisory
authority as to whether the use of this product is permitted in y our country.
Fujitsu Technology Solutions11
Getting started
Getting started
Gettingstarted
Unpacking and checking the delivery
It is recommended not to throw away the original pa ckaging material! It may be
required for reshipment at some later date.
PackagingCont entsofdeliveryPackaging,
► Unpack all the individual parts.
► Check the contents of the package f
► Check whether the delivery conforms to the details in the delivery note.
► Should you discover that the deli
Steps for initial setup
Preparingforfirstuse,overviewPreparing foruse,
Only a few steps a re necessary to put your new device into operation for the first time:
•Select a location for device and se t up device
•Connecting external de vice s
•Check the voltage at the mains outlet and connect the device to an electrical outlet
•Switch the device on
You will learn more about the individua l steps in the following sections.
Please observe the safety information in the "Important notes", Page 9 chapter.
or any visible damage caused during transport.
very does not correspond to the delivery
note, notify your local sales out
let immediately.
External devices
If you have received other external devices in addition to your own device (e.g.
a printer), do not connect these until after the initial installation. The following
sections describe how to connect these external devices.
Drives and boards
If you have received drives or boards with your device, please do not install
them until after first-time setup. How to install drives and boards is described
in the "
System expansions", Page 35 chapter.
12Fujitsu Technology Solutions
Settingupthedevice
WorkstationErgonomicDevice
Operating position
Use the device only in the verti
When setting up your device, please read the recommendations and
safety notes in the "Safety" manual.
We recommend that you place your device on a surface which is not slippery. In
view of the many different finishes and varnishes used on furniture, it is possible
that the rubber feet will mark the surface they stand on.
Depending on the location of your device, troublesome vibrations and noises
may occur. To prevent this, a distance of at least 10 mm should be maintained
from other devices on casing sides without ventilation surfaces.
In order to avoid overheating, do not cover the ventilation areas
of the monitor or the device.
Do not stack several devices on top of each other.
Do not expose the device to extreme ambient conditions (see "
section "Ambient conditions"). Protect the device against dust, humidity and heat.
cal operating position.
Connecting the machine to the mains
Mainsadapter,
Getting started
Technical data", Page 62,
1
2
► Connect the mains cab
le to the machine (1).
► Plug the mains plug into a three-pin socket (2).
Fujitsu Technology Solutions13
Getting started
Switching on for the first time: installing the software
Installing,Software,Installing,
Once the installation has been started the device must not be switched
off, unless the installation has been completed.
During installation, the device may only be rebooted when you are requested to do so!
The installation will otherwise not be carried out correctly and the contents
of the hard disk must be completely restored.
If the d e vice is integrated into
the network protocol are requir
Contact your network administr
When you switch on the device for t
is installed and configured. Pla
as this process must not be inter
You may need the licence number
number is located on a sticker o
Switching on monitor and device
Device,Monitor,
n your device.
a network, the user and server details as well as
ed during the software installation.
ator if you have a ny questions about these settings.
he first time, the supplied software
n a reasonable amount of time for this,
rupted.
for Windows during the installation. The licence
Depending on the version, the device may be equipped with a main power switch
on the back of the device in addition to the ON/OFF button on the front. As a
result, there are different ways to switch on the two variants.
► Switch the monitor on (see the operating man ual for the monitor).
► Switch the device on. To do this, follow the instructions below.
14Fujitsu Technology Solutions
Switching on the device (with m ain power switch)
I
1
0
Getting started
0 = Device is offI = Device is on
ch the device on with the main power switch (1) on the back of the device.
► Swit
► Press the ON/OFF switch (2) on the front of the device.
wer-on indicator lights green and the device is started.
The po
Fujitsu Technology Solutions15
Getting started
Switching on the device (without main power switch)
► Press the ON/OFF switch on the front of the device.
The power-on indicator lights green and the device is started.
Installing the software
► During installation, follow the on-screen instructions.
Software,Installing,
► If anything is unclear regarding the data you are asked to input, read the
online Help in your operating system.
You will find more information on the system, as well as drivers, utilities and updates on
the "Drivers & Utilities" DVD and on the Internet under "
16Fujitsu Technology Solutions
http://ts.fujitsu.com/support/".
Getting started
Connecting external devices
Read the documentation on the external device before connecting it.
With the exception of USB devices, always remove all power plugs
before connecting external devices!
Do not connect or disconnect cables during a thunderstorm.
Always take hold of the actual plug when disconnecting a cable. Never pull the cable!
Connect and disconnect the cables in the order described below.
Cable connecting
► Switch off all affected de vices.
CordCable
► Remove power plugs from the mains outlets for all devices.
► Plug all cables into the device and peripherals. Please ma ke sure that you always
observe the safety notes provided in "
► Plug all data communication cables into the sockets provided for the data
/ t elecommunication networks.
► Plug all power cables into the grounded mains outlets.
Disconnecting cables
► Switch off all affected de vices.
Cable
► Remove power plugs from the mains outlets for all devices.
► Unplug a ll data communication cables from the utility sockets.
► Unplug all cables from the device and peripherals.
Important notes", Page 9.
USB devices are hot-pluggable. This means you can connect and disconnect
USB cables while your device is switched on.
Additional information can be found in "
ports", Page 21 and in the documentation for the USB devices.
Fujitsu Technology Solutions17
Connecting external devices to the USB
Getting started
LAN
Ports on the device
PortsExternaldevicesDevice
The ports are located on the front and back of the device. Not all ports are necessarily present on
your device. The standard ports are marked with the symbols shown below (or similar). Detailed
information on the location of the connections is provided in the manual for the mainboard.
Keyboard port, purple
Keyboardport
Parallel port/printer (op tional)
ParallelportPrinter
1394
1
Serial port 1, turquoise
Serialport
VGA monitor connection, b lue
Monitorport
Headphones jack, light green
Headphones
2
Audio output (Line out), light
green
AudiooutputLineout
USB - Universal Serial Bus,
black
UniversalSerialBus
FireWire port
DVI-I monitor port
Serial port 2, turquoise
Serialport
Microphone jack, pink
Microphonejack
Audio input (Line in), light blue
AudioinputLinein
PS/2 mouse port, green
MouseportPS/2mouseport
LAN port
LANport
SCSI connection
DisplayPort
+
+
Some of the connected devices require special software (e.g. drivers) (refer to the
documentation for the connected device and operating system).
Connecting a monitor
Depending on the device variant, the monitor ports on the mainboard (1) may be
covered over and inoperable. In this case, only use the external monitor connections
on the graphics card in one of the card slots (2).
► Follow the instructions contained in the monitor manual to prepare the monitor
for operation (e.g. connecting cables).
► Plug the data cable into the suitable monitor port for the device (VGA, DVI-I, DisplayPort).
The monitor power cable may only be connected to the monitor s ocket of the device
if the monitor current consumption is less than 1.5 A at 230 V or 3 A at 115 V.
The values for the monitor c urrent consumption can be found in the technical
data on the monitor or in the operating m a nual for the monitor.
2
1
► Depending on your device configura tion level, plug the monitor power cable into either
the monitor socket of the device (1) or a gro unded power outlet (2).
Fujitsu Technology Solutions19
Getting started
When you connect the monitor to the monitor socket of the device, it automatically
switches off as soon as the device switches off.
Connecting the mouse
Depending on the equipment level selected, your device will be supplied with
a USB mouse or a PS/2 mouse.
Mouse,Connecting,
Connecting a USB mouse
► Connect the USB mouse to one of the USB ports on the device.
USBport,USBport
Connecting a PS/2 mouse
If you do not attach a mouse to the PS/2 mouse po rt, you can disable the mouse
controller in the BIOS Setup in order to free the IRQ12 for a different application.
► Connect the PS/2 mouse to the PS/2 mouse port of the device.
PS/2mouse,Connecting,PS/2mouse,
Connecting the keyboard
Depending on the equipment level selected, your device will be supplied with
a USB keyboard or a PS/2 keyboard.
Keyboard,Connecting,
Connecting a USB keyboard
Use the supplied keyboard cable only.
USBport,Connecting,
► Plug the rectangular connector of the keyboard cable into the rectangular socket
on the underside or on the rear of the keyboard.
► Insert the flat rectangular USB plug of the keyboard cable into one of the device’s USB ports.
USBport
Connecting a PS/2 keyboard
Use the supplied keyboard cable only.
ngaPS/2keyboard
ng,
Connecti
Connecti
► Plug the rectangular connector of the keyboard cable into the rectangular socket
on the underside or on the rear of the keyboard.
► Plug the round plug of the keyboard c able into
Keyboard,
the keyboard port on the device.
Connecting external devices to the parallel
(optional) or serial port
lelport
lport
lelport
lport
naldevices
es
Paral
Seria
Paral
Seria
Exter
Devic
External devices can be connected to the parallel or serial port (e.g. a printer or a modem).
► Connect the data cable to the external device.
20Fujitsu Technology Solutions
Getting started
► Depending on the device, connect the data cable to the parallel port or the serial port.
For an exact description of how to connect external devices to the corresponding
port, please refer to the documentation of the external device.
Port settings
ParallelportSerialport,
You can change the port setting
Device drivers
DevicedriversDevicedrivers,
s (e.g. address, interrupt) in the BIOS Setup.
The devices connected to the parallel or serial port require drivers. Your operating
system already includes many drivers. If the required drive is missing, install it. Current
drivers are usually available on the Internet or will be supplied on a data carrier.
Connecting external devices to the USB por ts
USBdevices,USBport,Externaldevices,Device s,
You can connect a wide range of external devices to the USB ports (e.g.
printer, scanner, modem or keyboard).
USB devices are hot-pluggable. This means you can connect and disconnect
USB cables while your device is switched on.
Additional information can be found in the documentation for the USB devices.
► Connect the data cable to the exte rnal device.
► Connect the data cable to one of the USB ports on your device.
Device drivers
The external USB devices you connect to the USB ports usually require no
driver of their own, as the required so ftware is already included in the operating
system. However, if the external USB device requires its own software, please
install it from the data carrier provided with the USB device.
To ensure the transmission capacity of USB 2.0, the cable from the external USB
device to the USB port of your device must not be longer than 3 m.
Fujitsu Technology Solutions21
Operation
Operation
Switch the device on
► If necessary, switch the monitor on (see the operating manual for the monitor).
Device,Monitor,
► Switch on the device using the main
► Press the ON/OFF switch on the front of the device.
The power-on indicator lights gr
Switching on a device when the lithium battery
is discharged (0-Watt devices)
A 0-Watt device consumes no current when it is switched off and in the quiescent state.
Your 0-Watt device is equipped with an emergency on button (primary resume button) which can be
used if it can no longer be started, for instance because the lithium battery is discharged.
After the emergency on button (1) has been pressed for a short time, the device can be
switched on again using the ON/OFF switch at the front of the device.
power switch located on the rear of the device (if present).
een and the device is started.
1
► Press the emergenc
22Fujitsu Technology Solutions
y on button (1) to start the device.
Operation
Switching off the device
► Shut down the operating system in a defined manner. In Windows: via the
Start menu and the Turn Off Computer function.
Device,Monitor,
► If the operating system does not automatically switch the device into energy-saving mode or
switch it off, press the ON/OFF switch. Warning, this could lead to a loss of data!
If the device is in standby, it consumes a minimum of energy.
► Switch the device off at the main sw itch (if present).
The device no longer uses any power.
The main switch and the ON/OFF switch do not disconnect the device
from the mains voltage. To completely disconnect from the mains voltage,
remove the power plug from the power socket.
► If necessary, switch the monitor off (see the operating manual for the monitor).
Fujitsu Technology Solutions23
Operation
Indicators on the device
The indicators are on the front of the casing. Which indicators are available on your
device depends on the c onfiguration level you have selected.
1
2
3
IndicatorDescription
1Drive indicator
2Hard disk indicator
3Power-on indicator
The indicator lights up when the CD-ROM or DVD drive of the
device is accessed. You must never under any circumstances
remove the CD/DVD while the indicator is lit.
The indicator lights up when the hard disk drive of the device is
accessed.
•Indicator is illum
•The indicator lights up oran ge or flashes green (depe ndin g
on the device typ e): The device is in energy-saving mode.
After being switched on with the ON/OFF switch, the device
powers up or returns to th e state it was in before it entered
energy-saving mode.
•The indicator is n
(power switch at 0
If the device is r
switch.
inated (green): The d evice is switched on.
ot illuminated: The device is switched off
or disconnected from the mains) or ready.
eady it can be switched on with the ON/OFF
In an energy-saving mode the device m ust not be switched off with the main power
switch (if present) or disconnected from the mains, a s this may result in data loss.
The description of the following keys and keyboard shortcuts applies to Microsoft
operating systems. Details of other keys and keyboard shortcuts can be found in
the documentation for the relevant application program.
tch
ON/OFFswi
Button,
On/off switch (optional)
Depending on the setting in the BIOS Setup, the device can be switched
on or off with this switch. Some operating systems allow you to
configure additional functions of the ON/OFF switch in the Control
Panel.
With some keyboards the ON/OFF switch can only be used with an
ACPI (Advanced Configuration and Power Management Interface).
Otherwise the key is inoperat ive. The mainboard m ust support this
function.
Keys,Keys,Keys,
Enter key
confirms the highlighted selection. T he Enter key is also referred to
as the "Ret urn" key.
Fujitsu Technology Solutions25
Operation
Ctrl
++
Start key
Keys,
calls up the Windows Start menu.
Keys,
Menu key
calls up the menu for the marked ite
Keys,Keys,
Shift key
enables upper-case letters and
Keys,
Alt Gr key
produces a character shown on t
Q
sign on the
Keys,
Num Lock key
key).
By pressing the Num Lock key y
lower-case levels of the cal
culator keypad.
When the Num Lock indicator i
m (Windows).
the upper key symbols to be displayed.
he bottom right of a key (e.g. the @
ou switch between the upper- and
s lit the numeric keypad and arithmetic
keys are a ctive.
When the Num Lock indicator i
the Numeric keypad are activ
Keys,Keys,Keys,Keys,
s not lit the cursor control functions on
e.
Ctrl key
performs a special operation when pressed in conjunction with another
Ctrl
key. The
tcuts
Ctrl+Alt+DelKeys,keyboardshor
Del
AltCtrl
SysRq
Windows security/Task-Manager
This key combination starts the Windows security / Task Manager
key is also referred to as "Control" or the "Control key".
In BIOS Setup, you can set the system functions and the hardware configuration of the device.
When the PC is delivered, the default entries are valid (see "BIOS Setup" manual or manual for
the mainboard). You can customise these settings to your requirements in the BIOS Setup.
Property and data protection
PropertyprotectionDataprotectionSecuritymeasures
Software functions and mechanical lo
device and your personal data from una
The following illustrations may dif
on its configuration level.
26Fujitsu Technology Solutions
cking offer a broad range of functions for protecting your
uthorised access. You can also combine these functions.
1 = Fixture for Kensington Lock2 = Holes for padlock
Anti-theft protection
You can protect your device fr
•with the fixture for the Kensin
Consult the manual for your
om theft
gton Lock (1) and a Kensington MicroSaver.
Kensington Lock.
•with the holes (2) and a padlock and chain which you have connected to a fixed object beforehand.
Lead-sealing
To prevent unauthorised persons from opening the system unit, the casing can be lead-sealed. To
do this, feed the sealing chain through the holes (2) and seal the c hain with the lead seal.
Fujitsu Technology Solutions27
Operation
Mechanical casing lock (optional)
CasingmechanicallockCasingLockCasinglock
With the casing lock you can mechanically lock the casing to prohibit unauthorised persons
from opening it. The keys can be found on the rear panel of your device.
2
1
Locking the casing
► Turn the key in the direction of the arrow (1).
Unlocking the casing
► Turn the key in the direction of the arrow (2).
BIOS setup security functions
SecurityfunctionsBIOSSetup
The Security menu in BIOS Setup offers you various options for protecting your
personal data against unauthorized access, e.g.:
•Prevent unauthorized access to BIOS Setup
•Prevent unauthorised system access
•Prevent unauthorised access to the settings of boards with their own BIOS
•Activate virus warnings
•Protect BIOS from overwriting
•Protect the device from being switched on by an external device
You can also combine these functions.
You will find a detailed description of the Security menus and how to assign passwords
in the manual for the mainboard or in the "BIOS Setup" manual.
28Fujitsu Technology Solutions
Operation
Access authorisation via SmartCard
Securityfunctions,Accesspermission,SmartCard
In systems equipped with a SmartCard reader, access can be restricted to those
users who have a corresponding SmartCard.
Access protection with SystemLock
Securityfunctions,Securityfunctions,
With SystemLock, you can protect yo
be booted when the user inserts a val
personal code number (PIN). To use
•External or internal SmartCard rea
ur system from unauthorised booting. A system can then only
id SmartCard into the SmartCard reader and enters his/her
SystemLock, you require the following components:
der
•SystemLock installed (see "BIOS Setup" manual)
•SmartCard
SystemLock controls access to your device. When a SmartCard is initialised, permissions
are assigned for system access (system, setup, system+setup, admin). You can configure
several SmartCards fo r one system and initialise them w ith different permissions. In
addition, you can protect access to your hard disk
In this way users can be divided into user groups. Users of a user group
use SmartCards with the same permissions.
If you also want to use other security software in addition to SystemLock (e.g. SMARTY),
please read your security software documentation beforehand.
SystemLock rights
You can initialise a SmartCard with one of the following rights:
SystemThe system starts following entry of the user PIN. You can change the user
PIN.
Setup
You can open and change the BIOS Setup and change the user PIN.
System+SetupThe system starts following entry of the user PIN. You can open and change
the BIOS Setup and change the user PIN.
Admin
The system starts following entry of the user PIN. You ca n change the user
PIN and the administrator PIN, unlock locked SmartCards, open and change
the BIOS Setup and generate additional SmartCards for this system.
For instructions on how to install and use SystemLock, and how to initialise
SmartCards, see the "BIOS Setup" manual.
Operating the SmartCard reader
► Connect the external SmartCard reader to your system as described in
the instructions for the SmartCard reader.
SmartCardreader,
After the device is switched on, you will be prompted to insert your SmartCard.
Fujitsu Technology Solutions29
Troubleshooting and tips
Troubleshooting and tips
Refer to the safety notes in the "Safety" manual and in the "Getting started",
Page 12 chapter when connecting or disconnecting cables.
If a fault occurs, try to correct it as described in the following documentation:
•in this chapter
•in the documentation for the connected devices
•in the help systems of the software used
•in the documentation for your operating system
Help if problems occur
Should you ever have a problem with your computer that you cannot solve yourself, in many cases
youcansolveitquicklyusingtheSystemDiagnostics program pre-installed on your computer.
► To start the SystemDiagnostics program, click Start symbol - Program - Fujitsu - SystemDiagnostics.
► If a problem is detected during the test run, the SystemDiagnostics program outputs
a code (e.g. DIFS code YXXX12345678 9123).
► Take a note of this DIFS code and the ID number of your device. The ID number can
be found on the type rating plate on the back of the casing.
► For further clarification of the problem, contact the Help Desk for your country (see the Help
Desk list or visit the Internet at "
ready the identity numb er and serial number of your system and the DIFS code.
http://ts.fujitsu.com/support"). When you do this, please have
Troubleshooting
Power indica tor remains off after you have switched
on your device
Cause
The mains voltage supply
Internal power supply o
30Fujitsu Technology Solutions
is faulty.
verloaded.
Remedy
► Check that the power cabl
plugged into the device a
mains outlet.
► Check that the main switch at the rear of the
monitor is set to the "I" position.
► Switch the device on.
► Pull the power plug o f the device out of the
mains outlet.
► Wait a moment.
► Plug the power plug into a prope rly grounded
mains outlet again.
► Switch the device on.
eiscorrectly
nd into a grounded
Troubleshooting and tips
The device cannot be switched off with the ON/OFF switch.
Cause
The device has not been switched on with the
ON/OFF switch.
System crash► Keep the on/off switch pressed for at least 4
Remedy
► Press the ON/OFF switch again.
seconds until the machine switches off.
Caution: This can lead to a loss of data !
This procedure does not allow the operating
system to shut down in an orderly way. The next
time the system is started there may well be
error messages.
The device cannot be switched on with the ON/OFF
switch (0-Watt devices)
Cause
The lithium battery is discharged.► Press the emergency on button at the
Troubleshooting
rear of the device, see chapter "
on a device when the lithium battery is
discharged (0-Watt devices)", Page 22.
Switching
Monitor remains blank
Cause
Monitor is switched off.► Switch your monitor on.
Power saving has been a
blank)
Brightness control is set to dark► Adjust the brightness control. For detailed
Power cable not connected
ctivated (screen is
Remedy
► Press any key on the keyboard.
or
► Deactivate the screen saver. If
necessary, enter the appropriate
password.
information, please refer to the operating
manual supplied with your monitor.
► Switch off the monitor and the device.
► Check that the monitor power cable is
properly connected to the monitor and to
a grounded mains outlet or to the monitor
socket of the device.
► Check that the device power cable is
properly plugged into the device and a
grounded mains outlet.
► Switch on the monitor and the device.
Fujitsu Technology Solutions31
Troubleshooting and tips
Cause
Monitor cable not connected
Wrong monitor has been set under Wi
ndow XP
Incorrect setting for the monitor in Windows Vista
Remedy
► Switch off the monitor and the dev
ice.
► Check that the monitor cable is properly
connected to the device and monitor.
► Switch on the monitor and the devic
e.
► Restart the device.
F8
► Press
Either the Windows Advanced Start
or the menu for selecting the oper
while the system is booting.
Options menu
ating system
appears.
► If the menu for selecting the oper
system appears, press
F8
ating
.
► Select Safe Mode or Safe Mode with Network.
► Go to Start – Settings – Control Pan
and the tabs Appearance, Themes
to set the correct values for the
monitor as described in the ope
el – Display
, Settings
connected
rating
manual of the monitor.
► Restart the device.
► Press
Either the Windows Advanced Sta
or the menu for selecting the o
F8
while the system is booting.
rt Options menu
perating system
will appear.
► If the menu for selecting the o
system appears, press the
perating
F8
key
.
► SelectSafe Mode or Safe Mode with Network.
► Go to Start symbol – (Settings)
Panel – Appearance and Persona
Personalization and enter th
for the connected monitor as
the operating manual of the
–Control
lization –
e correct values
described in
monitor.
32Fujitsu Technology Solutions
Troubleshooting and tips
Cause
Wrong monitor has been set under Windows 7► Restart the device.
The wrong RAM modules have been inserted
No mouse pointer displayed
Cause
The mouse is not correctly connected.
The mouse controller is not enabled.
Remedy
► Press
Either the Windows Advanced Start Options menu
or the menu for selecting the operating system
appears.
► If the menu for selecting the operating
► Select Safe Mode or Safe Mode with Network.
► Go to Start – Control Panel – Appearance
► See the technica l manual for t
F8
while the system is booting.
system appears, press
and Personalization – Display to enter the
correct values for the connected monitor as
described in the operating manual of the
monitor.
for information on which memo
can be used.
on the screen
Remedy
► Shut down the operating system properly.
► Switch the device off.
► Check that the mouse cable is properly
connected to the system unit. If you use an
adapter or extension lead with the mouse
cable, check the connections.
► Make sure that only one mous
connected.
► Switch the device on.
► Check in the BIOS-Setup whether the mouse
controller is enabled.
► Check that the mouse driver is prope rly
installed and is present when the application
programme is started. Detailed information
can be found in the user guide for the mouse
and application programme.
F8
.
he mainboard
ry modules
eis
Fujitsu Technology Solutions33
Troubleshooting and tips
Time and/or date is not correct
Cause
Time and date are incorrect.
The lithium battery is discharged.
Remedy
► Set the correct time and date within the
operating system you are using.
or
► Set the correct time and/or date in the
BIOS Setup.
► If the time and date are repeatedly wrong
when you switch on your device, replace the
lithium battery (see "
battery", Page 61).
Replacing the lithium
Error messages on the screen
Error messages and their explanations are provided:
•in the technical manual for the mainboard
•in the documentation for the programs used
Installing new software
When installing programs or drivers, important files may be overwritten and modified. To
be able to access the original data in the event of any problems following installation,
you should backup your hard disk prior to installation.
Restoring the hard disk contents
The instructions on how to restore the content of the hard disk drive under Windows
7 can be found in the "Recovery Guide" manual.
Tips
Top i cTip
Out of system resources► Close unnecessary applications.
or
► Run the applications in
Other manualsFurther manuals are provided as PDF files on
After consulting the Hotline/Help Desk, you may remove and install the components
described in this manual yourself.
The following illustrations may differ slightly from your device, depending on its configuration level.
If further documentation was delivered with your device, please also read this through carefully.
In addition, before removing or installing system components, please pay attention to the following:
Repairs to the device must only be carried out by qualified technicians.
Unauthorised opening or incorrect repair may greatly endanger the user (electric
shock, fire risk) and will invalidate your warranty.
If you remove or install comp onents without consulting the Hotline/Help Desk,
then the warranty of your device will become void.
As the device has to be shut down in o rder to install/deinstall system hardware
components, it is a good idea to print out the relevant sections of this chapter beforehand.
The device must be switched off when installing/removing the system
expansions and may not be in energy-saving mode.
Remove the power plug before opening the device.
Be careful that no wires become trapped when removing or installing components.
When installing components that become very hot, make sure that the
maximum permissible temperature is not exceeded.
An update of the BIOS may be required for a system expansion or hardware
upgrade. Further information can be found in the BIOS help section or if
necessary in the Technical Manual for the mainboard.
Fujitsu Technology Solutions35
System expansions
Information about boards
Take care with the locking mechanisms (catches and centring pins) when you
are replacing boards or components o n boards.
Note that some components on th
use shortly before the casing w
These components can be mark
To prevent damage to the board or the component s and co nductors on it, please take care when
you insert or remove boards. Make sure expansion boards are inserted straightly.
Never use sharp objects (screwdrivers) for leverage.
Boards with electrostatic sensitive devices (ESD) are identifiable by the label
shown.
When handling boards fitted with ESDs, you must always observe the
following points:
•You must always discharge static build up (e.g. by touching a grounded
object) before working.
•The equipment and tools you use must be free of static charges.
•Only touch or hold the boards by the edge or, if present, at the areas
marked green (Touch Points).
•Never touch pins or conductors on boards fitted with ESDs.
e mainboard may be very hot if the device was in
as removed.
ed with the adjacent symbol.
36Fujitsu Technology Solutions
Opening the casing
Casing,Device ,
► Switch the device off. The device must not be in power-saving mode.
Please observe the safety information in "Important notes", Page 9.
Disconnect the mains plug from the mains outlet.
Only insert the power plug after you have closed the casing.
► Remove any connected wires which are in t he way.
► On devices with a casing lock: Unlo
► Lay the device on its side.
ck the casing.
System expansions
1
2
► Pull the locking device (1) and swivel the side part in the direction of the arrow (2).
Fujitsu Technology Solutions37
System expansions
Closing the casing
► Insert the side part in the guide rail on the lower part of the casing.
Casing,Device,
1
► Swivel the side cover in the direction of the arrow (1) until it engages.
► Ondeviceswithacasinglock: Lockthecasing.
► Reconnect the cables that you disconn ecte d before.
38Fujitsu Technology Solutions
System expansions
Installing the locking device w
ith casing lock
Removing the locking device
► Open the casing (see "Opening the casing", Page 37).
► Place the removed side part on a flat surface with the inside facing upwards.
2
1
1
► Press the catch in the direction of the arrow (1).
► Carefully thread the locking device out of the side part in the direction of the arrow (2).
Fujitsu Technology Solutions39
System expansions
Installing the locking device with casing lock
1
3
► Turn the removed side part over (so that the outside faces upwards).
► Guide the locking device with the casing lock in the direction of the arrow (1) into the side part.
► Press the catch in the direction of the arrow (2) and at the same time press the
locking device into the side part (3) until the catch engages.
2
2
40Fujitsu Technology Solutions
Opening the drive cage
► Open the casing (see "Opening the casing", Page 37).
System expansions
► Unscrew the knurled screw (1).
► Fold open the drive cage (2).
Thanks to the integrated torque controller the drive cage will stop in any position.
1
2
Fujitsu Technology Solutions41
System expansions
Closing the drive cage
2
1
► Fold down the drive cage (1). Be careful that no wires become trapped.
► Secure the drive cag
► Close the casing (see "
e with the knurled screw (2).
Closing the casing", Page 38).
42Fujitsu Technology Solutions
Removing ventilation duct
Ventilationduct
When removing the ventilation duct, be careful not to damage the
processor cooler(s) on the mainboard.
1
2
System expansions
► Open the casing (see "Opening the casing", Page 37).
► Fold up the drive cage (see "
Opening the drive cage", Page 41).
► Unhook the wires from the holder on the ventilation duct.
► Remove any connected wires which are in t he way.
► Unlock the ventilation duct by pressing locking hooks in the direction of the arrow (1).
► Keep pressing the locking hook and pull the ventilation duct in the direction
of the arrow (2) out from the casing.
Fujitsu Technology Solutions43
System expansions
Installing the ventilation duc
Ventilationduct
► Insert the latches on the underside of the ventilation duct into the corresponding slots in the casing.
► Press the ventilation duct into the casing in the direction of the arrow (1)
► Reconnect the cables that were previously disconnected.
► Hook the wires into the holder on the ventilation duct.
► Fold down the drive cage (see "
► Close the casing (see "
When fitting the ventilation duct, be careful not to damage the
processor cooler(s) on the mainboard.
1
so that the locking hook is felt to engage.
Closing the drive cage", Page 42).
Closing the casing", Page 38).
t
44Fujitsu Technology Solutions
System expansions
Installing and removing a board
You can install additional modules in order to increase the performance of your machine.
The number, position and arrangement of the board slots on the mainboard can be fou nd in
the manual for the mainboard. Boards may already be installed on shipment.
Board,Board,
Installing a board
► Open the casing (see "Opening the casing", Page 37).
Board
► Fold up the drive cage (see "Opening the drive cage", Page 41).
1
2
► Press on the curved part of the retaining clip (1).
► Pull the slot cover out of the slot in the direction of the arrow (2).
Fujitsu Technology Solutions45
System expansions
Do not throw away the slot cover. For cooling, protection against fire and in order to
comply with EMC regulations, you must refit the slot cover if you remove the board.
2
1
► Push the board into the slot (1).
► Press on the retaining clip until it you feel it engage (2).
► If necessary, connect the cables to the board .
► Fold down the drive cage (see "
► Close the casing (see "
Closing the casing", Page 38).
Closing the drive cage", Page 42).
If you have installed or removed a board, please check the relevant PCI
slot settings in the BIOS Setup. If necessary, change the settings. Further
information is provided in the PCI board documentation.
Information about the installation of low profile b oards can be found in
the "
Low-profile boards", Page 48 chapter.
Removing a board
► Open the casing (see "Opening the casing", Page 37).
Board
► Fold up the drive cage (see "Opening the drive cage", Page 41).
► Disconnect the cables connected to the board.
46Fujitsu Technology Solutions
1
2
► Press on the curved part of the retaining clip (1).
► Pull the board out of the slot in the direction of the arrow (2).
► Place the board in suitable packaging.
For cooling, protection against fire, and in order to comply with EMC ( electromagne tic
compatibility) regulations, you must refit the slot cover.
System expansions
2
1
► Slide the slot cover into the slot (1).
► Press on the retaining clip until it you feel it eng age (2).
► Fold down the drive cage (see "
Fujitsu Technology Solutions47
Closing the drive ca ge", Page 42).
System expansions
► Close the casing (see "Closing the casing", Page 38).
If you have i nstalled or removed a PCI board, please check the relevant PCI
slot settings in the BIOS Setup. If necessary, change the settings. Further
information is provided in the PCI board documentation.
Low-profile boards
Low-profileboard
You will need to fit a corresponding slot adapter first before you can install a
low-profile board in a normal board slot.
Two-piece slot covers are fitted to the slots intended for low-profile boards. The
two pieces are joined together by a screw.
Do not throw away the slot cover. For cooling, protection against fire and in order to
comply with EMC regulations, you must refit the slot cover if you remove the board.
iccompatibility
EMC,electromagnet
► Remove the required slot cover (see "Installing and removing a board", Page 45).
Fitting a slot adapter
1
2
► Fit the slot adapter to the slot cover of the low-profile board (1) and screw tight (2).
Low-profileboards,
Now you can install the low-profile board in a suitable slot like a normal board
(see "
Installing and removing a bo ard", Page 45).
48Fujitsu Technology Solutions
Removing a slot adapter
2
1
System expansions
► Unscrew the screw (
Low-profileboards,
1) and remove the slot adapter (2).
Installing and removing optional ports
For further information see "Information about boards", Page 36.
Installing and removing drives
DriveDriveDriveDrive3½inchd rive5¼inchdriveDrive
The PC casing can accommod
•four accessible drives (tw
•two non-accessible drives (two 3½-inch drives with half installation height)
"Accessible drives" are e.g
from outside. "Non-access
ate a total of six drives:
o 5¼-inch drives and two 3½-inch drives)
. DVD or CD ROM drives, into which a data medium can be inserted
ible drives" are for example hard disk drives.
Fujitsu Technology Solutions49
System expansions
Removing an accessible drive
► Open the casing (see "Opening the casing", Page 37).
1
2
► Pull the data and the power supply connectors from the drive.
► Open the retaining c
► Pull the drive out of the casing in the direction of the arrow (2).
► If necessary, make th
► If you do not install a new drive, secure a cover (optional) at the location so
that no foreign bodies can enter the casing.
► Close the casing (see "
lip (1).
e required se ttings on the remaining hard disk drives.
Closing the casing", Page 38).
It may be necessary t
50Fujitsu Technology Solutions
o modify the entry for the drive in the BIOS Setup.
System expansions
Installing an accessible drive
► Open the casing (see "Opening the casing", Page 37).
► If you are installing the drive in the upper bay and a cover (optional) is
already in place, please r emove it.
or
► If you are installing the drive in the lower bay, break out the pre-stamped metal
panel on the drive bay opening using a screwdriver.
Do not throw away the cover. For cooling, protection against fire, and in order to comply
with EMC (electromagnetic compatibility) regulations, you must refitthecoverifyou
remove the drive again later (see "
► Adjust the required settings on the drive (also on drives which a re already installed, if necessary).
2
Removing an accessible drive", Page 50).
1
► Slide the accessible drive into the casing as far as the stop (1).
► Plug the data and the power supply connectors into the drive. Make sure the polarity is correct.
► Press on the retaining clip (2) and, at the same time, slide it up slightly.
► Close the casing (see "
It may be necessary to modify the entry for the drive in the BIOS Setup.
Fujitsu Technology Solutions51
Closing the casing", Page 38).
System expansions
Installing and removing the hard disk drive
Removingtheharddiskdrive
► Open the casing (see "Opening the casing", Page 37).
► Fold up the drive cage (see "
► Disconnect all cables connecte d to the drive (data cable, power supply cable).
1
1
Opening the drive cage", Page 41).
2
► Slightly press toge
hard disk drive out
► Pull the EasyChange rails off the hard disk drive.
52Fujitsu Technology Solutions
ther the E asyCh ange rails mounted on the hard disk (1) and pull the
of the drive cage in the direction of the arrow (2).
System expansions
► If you no longer need the EasyChange rails, secure them again at their location in the drive cage.
It may be necessary to modify the entry for the drive in the BIOS Setup.
Installing a hard disk drive
► Open the casing (see "Opening the casing", Page 37).
► Fold up the drive cage (see "
Opening the drive cage", Page 41).
EasyChange rails for a second hard disk drive are mounted on the drive cage.
Fujitsu Technology Solutions53
System expansions
► Secure the EasyChange rails on the side of the hard disk by inserting the upper pins
of the EasyChange rail in the corresponding holes of the hard disk.
1
► Slide the hard disk drive with the EasyChange rails in the direction of the arrow (1) into the drive
cage. Check that the component side of the hard disk drive faces inwards towards the casing.
► Connect th
► Fold down the drive cage (see "
► Close the ca
54Fujitsu Technology Solutions
e cables to the hard disk drive.
Closing the drive cage", Page 42).
sing (see "
It may be nec
Closing the casing", Page 38).
essary to modify the entry for the drive in the BIOS Setup .
System expansions
Installing/removing a SmartCard reader an d/or
WLAN module (optional)
You can also install a SmartCard reader and/or a WLAN module for wireless LAN (Local
Area Network) in the installation bay for the 3½ inch hard disk drive.
The SmartCard reader and WLAN module can be installed together in the carrier.
However, you can also install only one of the two boards. The WLAN module is
installed in the lower slot of the carrier and the SmartCard reader in the upper slot of
the carrier. If you want to install the Sm artCard reader and the WLAN module together,
first install the WLAN module. Removal is carried out in the reverse order.
Removing the carrier
► Open the casing (see "Opening the casing", Page 37).
► Pull the data cable connectors from the carrier.
1
2
► Remove the screws (1) on the right side of the carrier.
► Slide the carrier out of the casing in the direction of the arrow (2).
Fujitsu Technology Solutions55
System expansions
Screwing WLAN module onto carrier
2
2
a
1
a
► Push the WLAN modu le - with the
component side facing downwards - in the
direction of the arrow (1) into the guide (a).
► Fasten the WLAN module with the
screws (2).
Screw the SmartCard r
2
1
a
eader onto the carrier
► Push the SmartCard reader - with the
2
a
component side facing downw ards - in
the direction of the arrow (1) into the
guide of the carrier (a).
► Secure the S martC
the screw s (2).
ard reader with
56Fujitsu Technology Solutions
System expansions
Installing SmartCard reader and/or WLAN module
2
1
► Push the ho lder into the PC in the direction of th e arrow (1).
► Fasten the holder with the screws (2).
► Connect the data cable connectors to the holder. Make sure the polarity is correct.
► Close the casing (see "
Closing the casing", Page 38).
Fujitsu Technology Solutions57
System expansions
Removing SmartCard reader and/or WLAN module
► Open the casing (see "Opening the casing", Page 37).
► Pull the data cable connectors from the carrier.
1
2
► Remove the screws (1
► Slide the carrier out of the casing in the direction of the arrow (2).
► Close the casing (see
).
"
Closing the casing", Page 38).
Removing SmartCard reader from carrier
► Undo the screws (1).
1
1
58Fujitsu Technology Solutions
► Pull the SmartCard reader out of the carrier
in the direction of the arrow (2).
Removing WLAN module from carrier
1
1
System expansions
► Undo the screws (1).
► Pull the WLAN module out of the holder
in the direction of the arrow.
Installing USB port
Depending on your device configuration, an installation slot for USB interfaces is provided
on the back of the casing. As a result, no board slot is occupied.
► Insert a screwdriver into the opening and break out the pre-stamped installation
opening by moving it backwards and forwards.
USBports,USBports,
► Slide the USB
► Connect the USB cable to the mainboard – refer to the mainboard manual for details.
ports into the slot and secure them with the screw (1).
s on the rear panel
1
Fujitsu Technology Solutions59
System expansions
Mainboard expansions
Details on how to upgrade the main memory or the processor of your device
can be found in the manual for the mainboard.
► Open the casing (see "Opening the casing", Page 37).
Mainmemory,
► Fold up the drive cage (see "Opening the drive cage", Page 41).
► Upgrade the memory according to the description in the manual for the mainboard.
► Fold down the drive cage (see "
► Close the casing (see "
Closing the casing", Page 38).
Replacing the processor
► Open the casing (see "Opening the casin
► Fold up the drive cage (see "
► Remove the ventilation duct (see "
► Replace the processor as described in the manual for the mainboard.
► Install the ventilation duct (see "
► Fold down the drive cage (see "
► Close the casing (see "
Closing the casing",
Closing the drive cage", Page 42).
g", Page 37).
Opening the drive cage", Page 41).
ing vent ilation duct", Page 43).
Remov
lling the ventilation duct", Page 44).
Insta
Closing the drive cage", Page 42).
Page 38).
60Fujitsu Technology Solutions
System expansions
Replacing the lithium battery
In order to permanently save the system information, a lithium battery is installed to provide
the CMOS-memory with a c urrent. A corresponding error message notifies the user when the
charge is too low or the battery is empty. The lithium battery must then be replaced.
For 0-Watt devices: As an interim solution, the device can be started using the
emergency on button at the rear, see chapter ""
lithium battery is discharged (0-Watt devices)", Page 22".
Incorrect replacement of the lithium battery may lead to a risk of explosion!
The lithium batte ry may be replaced only with an identical battery or with
a type recommended by the manufacturer.
Do not dispose of lithium batteries with household waste. T hey must be disposed
of in accordance with local re gulations concerning special waste.