Technical data ......................................................................... 47
Index .................................................................................. 48
A26361-K1002-Z220-1-7619, edition 2
Page 9
Your ESPRIMO C
Your ESPRIMO C
Overview
... is available with va ri ous configuration levels which differ in terms o f hardware and software.
You can install accessible drives (for example a DVD drive) and othe r modules.
This manual tells you how to start using your device and how to operate it in daily use.
This manual applies fo r all configura tion leve ls. Depending on the chosen configuration
level, some of the hardware components described may not be available on your PC.
Please also observe the notes on your operating system.
Depending on the configuration selected, the operating system is preinstalled
on your hard disk (e.g. Windows Vista).
Your device has a number of security features to ensure that no unauthorized persons can
access your data. You can lock your device mechanically. The security functions in the BIOSSetup also allow you to protect access to y our data, e.g. by assigning password protection.
In addition, systems with a SmartCard reader offer additional protection.
With certain operating systems, DeskUpdate offers a simple and fast way to install
the latest drivers and operating system upgrades using just a few mouse clicks.
DeskUpdate is included on the "Drivers & Utilities" DVD.
Further information on this device is also provided:
•in the "Getting Started" poster
•in the "Safety" manual
•in the "Warranty" manual
•in the operating manual for
•in the manual for the mainboard
•in the documentation for you
•in the information files (e.g. *.PDF, *.HTML, *.DOC, *.CHM, *.TXT, *.HLP)
the monitor
r operating system
Some of the manuals listed can be found in electronic form on the "Drivers & Utilities" DVD.
You can access and view the required information using the Acrobat Reader
program, which is also included on the DVD. It is of course also possible
to print out a copy of the manual if required.
A26361-K1002-Z220-1-7619, edition 21
Page 10
Your ESPRIMO C
Notational conventions
Pay particular attention to text marked with this symbol. Failure to observe
these warnings could pose a risk to health, damage the device or lead
to loss of data. The warranty will be invalidated if the device becomes
defective through failure to observe these warnings.
Indicates important informat
ion for the proper use of the device.
►
This font
This font
This font
"This font"
Abc
This font
Indicates an activity that must be performed
Indicates a result
indicates data entered usin
command line, e.g. your pass
start a program (start.ex
indicates information that is displayed on the screen by a program, e.g.:
Installation is complete.
indicates
•terms and texts used in a software interface, e.g.: Click on Save
•names of programs or files, e.g. Windows or setup.exe.
indicates
•cross-references to another section, e.g. "Safety information"
•cross-references to an external source, e.g. a web addre ss: For more
information, go to "http://ts.fujitsu.com"
•Names of CDs, DVDs and titles o r designations of other materials, e.g.:
"CD/DVD Drivers & Utilities" or "Safety" Manual
indicates a key on the keyboard, e.g:
indicates terms and texts that are emphasised or highlighted, e.g.: Do
not switch off the device
g the keyboard in a program dialogue or
word ((Name123) or a command used to
e)
F10
2A26361-K1002-Z220-1-7619, editio n 2
Page 11
Important notes
ImportantnotesNotes
In this chapter you will find information regarding safety which it is essential to
take note of when working with your device.
Safety information
SafetyinformationNote
Pay attention to the information
and in the following safety note
When installing and operating th
environmental conditions in Cha
the instructions in Chapter "
When setting up the device, make s
the casing receives enough ven
cover the ventilation areas o
You must only operate the devic
device is set to the local main
Check the rated voltage set for
The main switch (if present) an
device from the mains voltage.
voltage, remove the power pl
Replace the lithium battery
in the "
Replacing the lithiu
Caution, components in the s
The activities described in t
performed with the greatest
Repairs to the device must onl
repairs could put the user a
risk of fire) or cause seriou
provided in the "Safety" manual
s.
e device, please observe the notes on
pter "
Technical data", Page 47 as well as
tting started " , Page 6.
Ge
ure there is clearance all around it so that
tilation. In order to avoid overheating, do not
f the monitor or the device.
e if the rated voltage used by the
s vo ltage.
this device (see "
Getting started", Page 6).
d the ON/OFF switch do not disconnect the
To completely disconnect from the mains
ug from the power socket.
on the mainboard in accordance with the instructions
m battery", Page 46 chapter.
ystem can get very hot.
hese instructions must always be
care.
y be carried out by qualified technicians. Incorrect
t great risk (electric shock, hazardous energy emissions,
s damage to the equipment.
Important notes
Transporting the device
rtation
portation
Device,Transpo
Retrans
A26361-K1002-Z220-1-7619, edition 23
Transport all parts separately in their original packaging or in a packaging which
protects them from knocks and jolts, to the new site.
Do not unpack them until all transportation manoeuvres are completed.
If the device is brought fro m a cold environment into the room where it will be used,
condensation may occur. Before operating the device, wait until it is absolutely dry
and has reached approximately the same temperature as the installation site.
Further information can be found on the "Drivers & Utilities" DVD.
CE marking
ticcompatibility
rective
CEmarkingCEmarkingNotesElectromagne
Lowvoltagedi
The shipped version of this device complies with the requirements of EEC
directives 2004/108/EC "Electromagnetic compatibility" and 2006/95/EC
"Low voltage directive".
CE marking for devices with radio component
This equipment complies with the requirements of Directive 1999/5/EC of the
European Parliament and Commission from 9 March, 1999 governing Radio
and Telecommunications Equipment and mutual recognition of con formity.
This equipment can be used in the following countries:
BelgiumBulgariaDenmark
EstoniaFinlandFrance
UKIrelandIcelandItaly
LatviaLiechtensteinLithuaniaLuxembourg
MaltaNetherlandsNorwayAustria
PolandPortugalRumania
SwitzerlandSlovakiaSloveniaSpain
Czech Republic
Hungary
Cyprus
Contact the corresponding government office in the respective country for
current information on possible operating restrictions. If your country is
not included in the list, then please contact the corresponding supervisory
authority as to whether the use of this product is permitted in your country.
Germany
Greece
Sweden
4A26361-K1002-Z220-1-7619, editio n 2
Page 13
Important notes
FCC Class B Compliance Stateme nt
The following statement applies to the products covered in this manual, unless otherwise specified
herein. The statement for other products will appear in the accompanying docume ntation.
NOTE:
This equipment has been tested and found to comply with the limits for a "Class B" digital
device, pursuant to Part 15 of the FCC rules and meets all requirements of the Canadian
Interference-Causing Equipment Standard ICES-003 for digital apparatus. These limits are
designed to provide reasonable protect ion against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in strict accordance with the instructions, may cause harmful interference to radio
communications. How ever, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio o r television reception,
which can be determined by turning the e quipment off and on, the user is encouraged to
try to c orrect the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between equipment and the receiver.
•Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Fujitsu Technology Solutions GmbH is not responsible for any radio or television interference
caused by unauthorized modifications of this equipment or the substitution or attachment
of connecting cables and equipment other than those specified by Fujitsu Technology
Solutions GmbH. The correction of interferences caused by such unauthorized modification,
substitution or attachment will be the responsibility of the user.
The use of shielded I/O cables is required when connecting this equipment to any and all optional
peripheral or host devices. Failure to do so may violate FCC and ICES rules.
A26361-K1002-Z220-1-7619, edition 25
Page 14
Getting started
Getting started
Gettingstarted
Unpacking and checking the delivery
It is recommended not to throw away the original packaging material! It may be
required for reshipment at some later date.
PackagingContentsofdeliveryPackaging,
► Unpack all the individual parts.
► Check the contents of the package f
► Check whether the delivery conforms to the details in the delivery note.
► If the delivery does not correspo
Steps for initial setup
Preparingforfirstuse,overvie wPreparingforuse,
Only a few steps are necessary to put your new device into operation for the first time:
•Select a location for device and set up device
•Connecting external de vices
•Check the voltage at the mains outlet and connect the device to an electrical outlet
•Switch the device on
You will learn more about the individual steps in the following sections.
Please observe the safety information in the "Important notes", Page 3 chapter.
or any visible damage caused during transport.
nd to the delivery note or if any part of the delivery
is damaged, please notify your lo
cal sales outlet immediately.
External devices
If you have received other external devices in addition to your own device (e.g.
a printer), do not co nnect these until after the initial installation. The following
sections describe how to connect these external devices.
Drives and boards
If you have received drives or boards with your device, please do not install
them until aft er first-time setup. How to install drives and boards is described
System expansions", Page 27 chapter.
in the "
6A26361-K1002-Z220-1-7619, editio n 2
Page 15
Settingupthedevice
WorkstationErgonomicDevice
When installing your device, please read the recommendations and
safety notes in the "Safety" manual.
Only install the device in the operating positions for which it is intended.
We recommend that you place your device on a surface with good anti-slip qualities.
In view of the multitude of different finishes and varnishes used on furniture, it is
possible that the rubber feet will mark the surface they stand on.
Do not expose the device to extreme environmental conditions (see "
data", Page 47). Protect the device against dust, humidity and heat.
Make sure tha t the device is adequately ventilated.
In order to avoid overheating, do not cover the ventilation area of the monitor or the device.
Do not stack several devices on top of each other.
If you place a monitor o n the device, it may weigh a maximum of 25 kg. Make
sure that you do not block any ventilation slots on the device.
Depending on the location of your device, bothersome vibrations and noises
may occur. To prevent this, a distance of at least 10 mm should be maintained
from other devices on casing sid es without ventilation surfaces.
In addition, we recommend placing the device o n support feet, as these buffer vibrations.
Getting started
Technical
You can use the device in a verti
cal or horizontal operating position.
A26361-K1002-Z220-1-7619, edition 27
Page 16
Getting started
Vertical operating position (optional)
Proceed as follows to operate the device in the vertical operating position:
► Disconnect the cables if re quired.
► Pull off the foil from the rubber/plastic feet included in the pack of accessories.
► Stick the rubber/plastic feet to the underside of the casing. In order to ensure a
that the unit is stable, the r ubber/plastic feet should be located in approximately
the positions shown in the illustration.
► Place the device vertica lly on the rubber/plastic feet.
► If necessary, reconnect any cables that were previously disconnected.
8A26361-K1002-Z220-1-7619, editio n 2
Page 17
Getting started
Horizontal operating position with rubber/plastic feet
The horizontal operating position is only permitted with the rubber/plastic
feet (due to the heat generated on the underside).
► If necessary, disconnect the cables.
► Place the device on its upper side on a sturdy, flat and clean surface.
► Stick the rubber/plastic feet (1) to the
underside of the casing.
► To ensure a that the device is stable,
the rubber/plastic feet should be fixed
in similar positions to the ones shown
in the illustration.
► Place the device on the ru bber/p lastic feet.
► If necessary, reconnect any cables that
were previously disconnected.
A26361-K1002-Z220-1-7619, edition 29
Page 18
Getting started
Connecting external devices
Read the documentation on the external device before connecting it.
With the exception of USB de vices, always remove all power plugs
before connecting external devices!
Do not connect or disconnect cables during a thunderstorm.
Always take hold of the act ual plug. Never unplug a cable by pulling the cable itself.
Connect and disco nnect the cables in the order described below.
Connecting the cables
► Turn off all power and equipment switches.
CordCable,
► Remove all power plugs from the grounded mains outlets.
► Connect all the cables to the device and the e xternal devices. Please m ake sure that you
always observe the safety notes provided in "
► Plug all data communication cables into the a ppropriate sockets.
► Plug all power cables into the grounded mains outlets.
USB devices are hot-pluggable. This means you can connect and disconnect
USB cables while your device is switched on.
Additional information can be found in "
ports", Page 13 and in the documentation for the USB devices.
Important notes", Page 3.
Connecting external devices to the USB
Disconnecting the cables
► Switch off all affected devices
Cable,
► Remove all power plugs from the grounded mains outlets.
► Unplug all data communication cabl
► Disconnect a ll of the cables from the device and from the external devices.
10A26361-K1002-Z220-1-7619, edition 2
.
es from the appropriate sockets.
Page 19
Getting started
LAN
Ports on the device
PortsExternaldevicesDevice
The ports are located on the front and back of the device. Not all ports are necessarily present on
your device. T he standard ports are marked with the symbols shown below (or similar). Detailed
information on the location of the connections is provided in the ma nual for the mainboard.
Keyboard port, purple
Keyboardport
1
Serial port 1, turquoise
Serialport
2
Parallel port/printer
(optional)
ParallelportPrinter
Serial port 2, turquoise
Serialport
Monitor port, blue
Monitorport
Headphones jack, light
green
Headphones
Audio output (Line out),
light green
AudiooutputLineout
USB - Universal Serial
Bus, black
UniversalSerialBus
DVI interface
Some of the connected devices require special software (e.g. drivers) (refer to the
documentation for the connected device and operating system).
Connecting a monitor
► Follow the instructions contained in the monitor manual to prepare the
monitor for use (e.g. connect the cables).
Monitor
► Plug the data cable into the monitor port on the device.
Depending on the configuration level of the device and the monitor, you can
also connect the data cable to the DVI interface.
Microphone jack, pink
Microphonejack
Audio input (Line in),
light blue
AudioinputLinein
PS/2 mouse port,
green
MouseportPS/2mouseport
LAN port
LANport
► Plug the mo nitor power cable into a grounded mains outlet.
A26361-K1002-Z220-1-7619, edition 211
Page 20
Getting started
Connecting the mouse
Depending on the equipment level selected, your device will be supplied with
a USB mouse or a PS/2 mouse.
Mouse,Connecting,
Connecting a USB mouse
► Connect the USB mouse to one of the USB ports on the device.
USBport,USBport
Connecting a PS/2 mouse
If you do not attach a mouse to the PS/2 mouse port, you can disable the mouse
controller in the BIOS Setup in order to free the IRQ12 for a different application.
► Connect the PS/2 mouse to the PS/2 mouse port of the device.
PS/2mouse,C onnecting,PS/2mouse,
Connecting the keyboard
Depending on the equipment level selected, your device will be supplied with
a USB keyboard or a PS/2 keyboard.
Keyboard,Connecting,
Connecting a USB keyboard
Use the supplied keyboard cable only.
USBport,Connecting,
► Plug the rectangular co nnector of the keyb
on the underside or on the rear of the keyboa
► Insert the flat rectangular USB plug of the keyboard cable into one of the device’s USB ports.
USBport
oard cable into the rectangular socket
rd.
Connecting a PS/2 keyboard
Use the supplied keyboard cable only.
ConnectingaPS/2keyboardConnecting,
► Plug the rectangular connector of the keyboard c able into the rectangular socket
on the underside or on the rear of the keyboard.
► Plug the round plug of the keyboard cable into
Keyboard,
the keyboard port on the device.
Connecting external devices to the parallel
(optional) or serial port
External devices can be connected to the parallel or serial port (e.g. a printer or a modem).
► Connect the data cable to the external device.
► Depending on the device, connect the data cable to the parallel port or the serial port.
For an exact description of how to connect external devices to the corresponding
port, please refer to the documentation of the external device.
Port settings
llelport
alport,
Para
Seri
You can change the port settings (e.g. address, interrupt) in the BIOS Setup.
12A26361-K1002-Z220-1-7619, edition 2
Page 21
Device drivers
DevicedriversDevicedrivers,
The devices connected to the parallel or serial port require drivers. Your operating
system already includes many drivers. If the required drive is missing, install it. Current
drivers are usually available on the Internet or will be supplied on a data carrier.
Connecting external devices to the USB ports
USBdevices,USBport,Externaldevices,Devices,
You can connect a wide range of external devices to the USB ports (e.g.
printer, scanner, modem or keyboard).
USB devices are hot-pluggable. This means you can connect and disconnect
USB cables while you r device is switched on.
Additional information can be found in the documentation for the USB devices.
► Connect the data cable to the external device.
► Connect the data cable to one of the USB ports on your device.
Device drivers
The external USB devices you connect to the USB ports usually require no
driver of their own, as the required software is already included in the operating
system. However, if the external USB device requires i ts own software, please
install it from the data carrier provided with the USB device.
To ensure the transmission capacity of USB 2.0, the cable from the external USB
device to the USB port of your device must not be longer than 3 m.
Getting started
A26361-K1002-Z220-1-7619, edition 213
Page 22
Getting started
Connecting the device to the mains voltage
DeviceConnectingDevice
► Check the voltage setting.
1
2
► Connect the power cable to the device.
► Plug the power plug into a properly grounded mains outlet.
Thedeviceisfitted with a wide voltage range power supply. This means you
do not nee d to set the nominal voltage manually for these devices. Therefore
there is no switch a vailable for the voltage setting.
Switching on for the fir
Installing,Software,Installing,
Once the installation has been started the device must not be switched
off, unless the installation has been completed.
During installation, the device may only be reboo ted when you are requested to do so!
The installation will otherwise not be carried out correctly and the contents
of the hard disk must be completely restored.
If the device is integrated into a network, the user and server details as well as
the network protocol are required during the software installation.
Contact your network administrator if you have any questions about these settings.
When you switch on the device fo r the first time, the supplied software
is installed and configured. Plan a reasonable amount of time for this,
as this process must not be interrupted.
You may need the licence number for Windows during the installation. The licence
number is located on a sticker on your device.
14A26361-K1002-Z220-1-7619, edition 2
st time: installing the software
Page 23
Switch on the monitor and the machine
► Switch on the monitor (see ope rating instructions for the monitor).
► Press the on/off button on the front of the machine.
The operational display will light up and the machine will start.
Installing the software
► During inst allation, follow the on-screen instructions.
Software,Installing,
► If anything is unclear regarding th e data you are asked to input, read the
online Help in your operating system.
Getting started
You will find more information on the system, as well as drivers, utilities and updates on
the "Drivers & Utilities" DVD and on the Internet under "
A26361-K1002-Z220-1-7619, edition 215
http://ts.fujitsu.com/support/".
Page 24
Operation
Operation
Switch the device on
► If necessary, switch the monitor on (see the operating manual for the monitor).
DeviceMonitor
► Press the ON/OFF switch on the fron
The power-on indicator lights green and the device is started.
Switching off the device
► Shut down the operating system pr
DeviceMonitor
► If the operating system does not automatically switch the device into power-saving mode
or switch it off, press the ON/OFF switch for at least 4 seconds.
The device then consumes a minimum
The ON/OFF switch does not fully d
completely disconnect the mains
► If necessary, switch the monitor off (see the operating manual for the monitor).
Indicators on the device
Indicators,Device
The indicators are located on the f
your device depends on the con figur
t of the device.
operly.
amount of energy.
isconnect the TV from the mains voltage. To
voltage, remove the power plug from the power socket.
ront of the casing. Which indicators are available on
ation level you have selected.
1
1 = Power indicator
2 = DVD indicator
16A26361-K1002-Z220-1-7619, edition 2
34
2
3 = Hard disk indicator
4 = SmartCard reader indicator
In power-saving mode the device must not be disconnected from the mains
supply, as this could otherwise result in a loss of data.
•The indicator lights up green:The device is switched on.
•The indicator flashes green:The system is in power-saving mode. After being
switched on with the ON/OFF switch , the device powers up or returns to the
state it was in before it went into power-saving mode.
•The indicator does not light up:The device is disconnected from the mains su pply or is ready
for operation. If the device is ready it can be switched on with the ON/OFF switch.
Hard disk indicator
The i ndica tor lights up when the hard disk drive of the device is accessed.
The description of the following keys and keyboard shortcuts applies to Microsoft
operating systems. Details of other keys and keyboard shortcuts can be found in
the documentation for the relevant application program.
tch
ON/OFFswi
Button,
On/off s witch (optiona l)
Depending on the setting in the BIOS Setup, the device can be
switched on or off with this switch. Some operating systems allow
you to configure additional functions of the ON/OFF switch in the
Control Panel.
With some keyboards the ON/OFF switch can only be used with an
ACPI (Advanced Configuration and Power Management Interface).
Otherwise the key is inope rative . The mainboard must support this
function.
Keys,Keys,Keys,
Enter key
confirms the highlighted selection. The Enter key is also referred to
as the "Return" key.
18A26361-K1002-Z220-1-7619, edition 2
Page 27
Ctrl
AltCtrl
++
Del
SysRq
Operation
Start key
Keys,
calls up the Windows Start menu.
Keys,
Menu key
calls up the m enu for the m arked ite
Keys,Keys,
Shift key
enables upper-case letters and
Keys,
Alt Gr key
produces a character show n on t
sign on the
Keys,
Num L ock key
Q
key).
By pressing the Num Lock key y
lower-case levels of the cal
culator keypad.
When the Num Lock indicator i
m (Windows).
the upper key symbols to be displayed.
he bottom right of a key (e.g. the @
ou switch between the u p per- and
s lit the numeric keypad and arithmetic
keys are active.
When the Num Lock indicat or i
the Numeric keypad are activ
Keys,Keys,Keys,Keys,
s not lit the cursor cont rol functions on
e.
Ctrl key
performs a special operation when pressed in conjunction with another
key. The
Ctrl+Alt+DelKeys,keyboardshor
Ctrl
tcuts
key is also referred to as "Control" or the "Control key".
Ctrl+Alt+Del
calls up the menu which y ou can use to shut down, lock and log off
from the computer.
You can also use this key combination to access the Windows TaskManager or change your Windows password.
In BIOS Setup, you can set the system functions and the hardware configuration of the device.
When the PC is delivered, the default entries are valid (see "BIOS Setup" manual or manual for
the mainboard). You can customise these settings to your requirements in the BI O S Setup.
Property and data protection
rtyprotection
rotection
itymeasures
Prope
Datap
Secur
Software functions and mechanical lo
device and your personal data from una
A26361-K1002-Z220-1-7619, edition 219
cking offer a broad range of functions for protecting your
uthorised access. You can also combine these functions.
Page 28
Operation
Anti-theft protection
Anti-theftprotectionKens ingtonLockMicroSavers
12
1 = Kensington Lock2 = Holes for padlock
You can protect your device against theft
•with the Kensington Lock device (1) and a Kensington MicroSaver. You can only attach
the Kensington Lock if the sliding locking mechanism is set to the left, thereby locking
the casing. Please consult the manual for your Kensington Lock.
•with the holes (2), a padlock and a chain, which you have connected to a fi xed object beforehand.
BIOS setup security functions
Securityfunctions,BIOSSetup,
The Security menu in BIOS Setup offers you various options for protecting your
personal data against unauthorized access, e.g.:
•Preventing una uthorised access to BIOS Setup
•Preventing unauthorised system access
•Preventing unauthorised access to the settings of boards with their own BIOS
•Preventing the system from booting from the diskette d rive
•Issuing virus warnings
•Preventing the unauthorised writing of floppy disks
•Protecting BIOS from overwriting
•Protecting the device from being switched on by an external device
You can also combine these functions.
You will find a detailed description of the Security menus and how to assign passwords
in the manual for th e mainboard or in the "BIOS Setup" manual.
Access authorization via SmartCard (optional)
Securityfunctions,Accesspermission,SmartCard
In systems equipped wit
users who have a corre
h a SmartCard reader, access can be restricted to those
sponding SmartCard.
20A26361-K1002-Z220-1-7619, edition 2
Page 29
Operation
Access protection with SystemLock (optional)
Securityfunctions,Securityfunctions
With SystemLock, you can protect your system from unauthorized booting. Then a system can only
be booted w hen the user inserts a valid SmartCard in the SmartCard read er and enters his/her
personal identification number (PIN). To use SystemLock, you will require the following com ponents:
•External or internal SmartCard reader
•SystemLock installed (refer to the "BIOS Setup" manual)
•SmartCard
SystemLock controls access to you r device. When a SmartCard is initialized, permissions
are assigned for system access (system, setup, system+setup, admin). You can configure
several SmartCards for one system and initialize them with different permissions. In
addition, you can protect access to your hard disk
In this way users can be divided into user groups. Users of a user group
use SmartCards with the same permissions.
If you also want to use other security software in addition to SystemLock (e.g. SMARTY),
please read the documentation on your security software beforehand.
SystemLock permissio ns
You can initialize a SmartCard with one of the following permissions:
SystemThe system starts following e
ntry of the user PIN. You can change the user
PIN.
Setup
You can open and change the BIO
SSetupand change the user PIN.
System+SetupThe system starts following entry of the user PIN. You can open and change
the BIOS Setup and change the user PIN.
Admin
The system starts following e
PIN and the administrator PIN
the BIOS Setup and generate ad
ntry of the user PIN. You can change the user
, unlock locked SmartCards, open and change
ditional SmartCards for this system.
For instructions on how to install and operate SystemLock, and how to initialize
SmartCards, refer to the "BIOS Setup" manual.
A26361-K1002-Z220-1-7619, edition 221
Page 30
Troubleshooting and tips
Troubleshooting and tips
Refer to the safety notes in the "Safety" manual and in the "Getting started",
Page 6 chapter when connecting or disconnecting cables.
If a fault occurs, try to correct it as described in the following documentation:
•in this c hapte r
•in the documentation for the connected devices
•in the help systems of the software used
•in the documentation for your operating system
Help if problems occur
Should you ever have a problem with your computer that you cannot solve yourself, i n many cases
youcansolveitquicklyusingtheSystemDiagnostics program pre-installed on your computer.
► To start the SystemDiagnostics programme, click on Startsymbol - Program - Fujitsu -
SystemDiagnostics
► If a problem is detected d uring the test run, the SystemDiagnostics program outputs
a code (e.g. DIFS code YXXX12345678 9123).
► Take a note of this DIFS code and the ID number of your device. The ID number can
be found on the type rating plate on the back of the casing.
► For further clarification of the problem, contact the Help Desk for your country (see the
Help Desk list or visit the Internet at "
ready the ID number & serial number of your system and the DIFS code.
http://ts.fujitsu.com/support"). For this, please have
Troubleshooting
Power-on indicator does not light up after the
device is switched on
CauseCorrective measure
The mains power supply is
Internal power supply overloaded.
22A26361-K1002-Z220-1-7619, edition 2
faulty.
► Check whether the power c
plugged into the device a
mains outlet.
► Switch the device on.
► Pull the power plug for the device out of the
grounded mains outlet.
► Wait for a moment.
► Plug the power plug back into a grounded
mains outlet.
► Switch the device on.
able is properly
nd into a grounded
Page 31
Troubleshooting and tips
The device cannot be switched off with the ON/OFF switch
Cause
The device has not been sw itched on with the
ON/OFF switch.
System crash► Keep the on/off switch pressed for at least 4
Remedy
► Press the ON/OFF switch again.
seconds until the machine switches off.
Caution: This can lead to a loss of data!
This procedure does not allow the operating
system to shut down in an orderly w ay. The next
time the system is started there may well be
error messages.
Monitor remains blank
Cause
Monitor is switched off.► Switch your monitor on.
Power saving has been activated (screen is
blank)
Brightness control is set to dark► Adjust the brightness control. For detailed
Power cable not connected
Monitor cable not connected
Remedy
► Press any key on the ke yboard.
or
► Deactivate the screen saver. If
necessary, enter the appropriate
password.
information, please refer to the operating
manual supplied with your monitor.
► Switch off the monitor and the device.
► Check that the monitor power cable is
properly connected to the monitor and to
a grounded mains outlet or to the monitor
socket of the device.
► Check that the device power cable is
properly plugged into the device and a
grounded mains outlet.
► Switch on the monitor and the device.
► Switch off the monitor a
► Check that the monitor cable is properly
connected to the device and monitor.
► Switch on the monitor an
nd the device.
d the device.
A26361-K1002-Z220-1-7619, edition 223
Page 32
Troubleshooting and tips
Cause
Remedy
Wrong monitor has been set under Window XP► Restart the device.
► Press
F8
while the system is booting.
Either the Windows Advanced Start Options menu
or the menu fo r selecting the operating system
appears.
► If the menu for selecting the operating
system appears, press
► Select Safe Mode or Safe Mode with Network.
► Go to Start – Settings – Control Panel – Display
and the tabs Appearance, Themes, Settings
to set the correct values for the connected
monitor as described in the operating
manual of the monitor.
Wrong monitor has been set under
Windows Vista
► Restart the device.
► Press
F8
while the system is booting.
Either the Windows Advanced Start Options menu
or the menu fo r selecting the operating system
appears.
► If the menu for selecting the operating
system appears, press
► Select Safe Mode or Safe Mode with Network.
► Go to Start symbol – (Settings) – Control
Panel – Appearance and Personalization –
Personalization and enter the correct values
for the connected monitor as described in
the operating manual of the monitor.
Wrong monitor has been set under Windows 7► Restart the device.
► Press
F8
while the system is booting.
Either the Windows Advanced Start Options menu
or the menu fo r selecting the operating system
appears.
► If the menu for selecting the operating
system appears, press
► Select Safe Mode or Safe Mode with Network.
► Select Start – Control Panel – Appearance and
Themes – Display to set the correct values for
the connected monitor, as explained in the
monitor instructions.
The wrong RAM modules have been inserted
► See the technical manual f
for information on which m
canbeused.
F8
.
F8
.
F8
.
or the mainboard
emory modules
24A26361-K1002-Z220-1-7619, edition 2
Page 33
No mouse pointer displayed on the screen
Cause
The mouse is not correctly connected.
The mouse controller is not enabled.
Troubleshooting
► Shut down the operating system properly.
► Switch the device off.
► Check that the mouse cable is properly
connected to the system unit. If you use an
adapter or extension lead with the mouse
cable, check the connections.
► Make sure that only one mouse is
connected.
► Switch the device on.
The mouse controller must be enabled, if you
use a PS/2 mouse.
► Check in the BIOS-Setup whether the mouse
controller is enabled.
► Check that the mouse driver is
installed a nd is present when
programme is started. Detail
can be found in the user guide
and application programme.
Troubleshooting and tips
properly
the application
ed information
for the mouse
Time and/or date is not co
Cause
Time and date are incorrect.
The lithium battery on the mainboard is flat.► If the time and date are repeatedly wrong
rrect
Remedy
► Set the correct time and date within the
operating system you are using.
or
► Set the correct time and/or date in the
BIOS Setup.
when you switch on your device, replace the
lithium battery (see "
battery", Page 46).
Replacing the lithium
Error messages on the screen
Error messages and th
•in the "BIO S Setup" man
•in the technica l manual for the mainboard
•in the documentation fo
A26361-K1002-Z220-1-7619, edition 225
eir explanations are provided:
ual
r the programs used
Page 34
Troubleshooting and tips
Installing new software
When installing prog rams or drivers, important files may be overwritten and modified. To
be able to access the original data in the event o f any problems following installation,
you should backup your hard disk prior to installation.
Hard disk contents, restoring
The instructions can be found on the case of the Reco very DVD.
Tips
TopicTip
Out of system resources► Close unnecessary app lica tions.
After consulting the Hotline/Help Desk, you may remove and install the components
described in this manual yourself.
If further documentation was delivered with your device, please also read this through carefully.
In addition, before removing or installing system components, please pay attention to the following:
Repairs to the device must only be carried out by qualified technicians.
Unauthorised opening or incorrect repair may greatly endanger the user ( electric
shock, fire risk) and will invalidate your w arranty.
If you remove or install components without consulting the Hotline/Help Desk,
then the warranty of your device will become void.
As the device has to be shut down in order to install/deinstall system hardware
components, it is a good idea to p rint out the relevant sections of this chapter beforehand.
The device must be switched off when installing/removing the system
expansions and may not be in energy-saving mode.
Remove the po wer plug before opening the device.
Be careful that no wires become trapped when removing or installing components.
When installing components that become very hot, make sure that the
maximum permissible tempera ture is not exceeded.
An update of the BIOS ma y be required for a system expansion or hardware
upgrade. Further information can be found in the BIOS help section or if
necessary in the Technical Manual fo r the mainboard.
A26361-K1002-Z220-1-7619, edition 227
Page 36
System expansions
Information about boards
Take care with the locking mechanisms (catches and centring pins) when you
are replacing boards or components on boards.
To prevent damage to the board or the components and conductors on it, please take care when
you insert or remove boards. Make sure expansion boards are inserted straightly.
Never use sharp objects (screwdrivers) for leverage.
Boards with electrostatic se
shown.
When handling boards fitted wi
following points:
•You must always discharge sta
object) before working.
•The equipment and tools you use must be free of static charges.
•Only touch or hold the boards
marked green (Touch Points)
•Never touch pins or co nductors on boards fitted with ESDs.
nsitive devices (ESD) are identifiable by the label
th ESDs, you must always observe the
tic build up (e.g. by touching a grounded
by the edge or, if present, at the areas
.
28A26361-K1002-Z220-1-7619, edition 2
Page 37
Opening the casing
Please read the relevant safety notes in "Important notes".
Disconnect the power plug from of the mains outlet.
► Switch the device off.
The device must no t be in power-saving mode.
System expan sions
► Remove all cables from the ca
► Place the casing in a convenient working position.
► If necessary, unlock the ca
1
sing.
sing.
► Push the sliding locking mechanism past
► Push the casing top cover as far as it will
2
a slight resistance in the direction of the
arrow to unlock the housing.
go (approximately 20 mm) in the direction
of the arrow (1) and lift it off at an angle
in the direction of the arrow (2).
A26361-K1002-Z220-1-7619, edition 229
Page 38
System expansions
Closing the casing
2
► Position the upper part of the c asing from
above in the direction of the arrow (1)
onto the lower part of the casing so
that the distance to the rear edge of the
casing is appro ximately 20 mm.
► Push the upper part of the casing in the
direction of the arrow (2) until it engages.
1
► To lock the housing, push the sliding
locking mechanism back in the direction
of the arrow until it engages.
► Lock the casing agai
► Return the system unit to its original position.
► Reconnect the ca bles
disconnected previo
n if necessary.
that you
usly.
Installing an
Please read the section "Notes on boards".
You can only install low-profile boards.
To install a board please follow the steps below.
•Opening the retaining clip for the board
•Installing a board
•Closing the retaining clip
You will learn more about the individual steps in the following sections.
30A26361-K1002-Z220-1-7619, edition 2
d removing a board
Page 39
Installing a board
Do not throw the slot cover away. If you remove the board again, you
will need to install the slot cover again (cooling, fire protection or EMC
regulations which need to be complied with).
2
1
System expan sions
► Open the casing (see "Opening the
casing", Page 29).
► Open the retaining clip (1).
► Slide the slot cover upward out of
thecasing(2).
► Make the required settings on the board.
► Guide the board into the slot recess (1).
► Close the retaining clip (2).
► If necessary, connect the cables
to the module.
2
1
A26361-K1002-Z220-1-7619, edition 231
Page 40
System expansions
Removing boards
► Open the casing (see "Opening the casing", Page 29).
► If necessary, unplug any cables which
are connected to the board.
► Open the retaining clip (1).
► Remove the b oard out of the casing (2).
► If you do not want to install a ne w
1
2
1
2
board, reinstall the slot cover.
► Slide the slot cover downward into th e
rear panel of the casing (1).
► Close the retaining clip (2).
► Close the casing ( see "
casing", Page 30).
Closing the
If you have installed or removed a PCI board, check the relevant PCI
slot settings in the BIOS Setup. Change the settings as r equired. Further
information is provided in the PCI board documentation.
32A26361-K1002-Z220-1-7619, edition 2
Page 41
System expan sions
Installing and removing drives
The casing can accommodate a total of two drives:
•one accessible slim drive (one 5 1/4 inch drive)
•one 3 ½-inch hard disk
"Accessible drives" are e.g. DVD or CD ROM drives, into which a data medium can be
inserted from the outside. Non-accessible drives are e.g. hard disk drives.
Installing and removing pla stic drive covers
Removing the plastic drive cover
Do n ot throw away the covers. If you remove the drive again later, you will need to fitthe
covers again (cooling, fire protection or EMC regulations which n eed to be complied with).
If you wish to install an accessible drive in an empty bay, you must first remove the plastic drive cover.
► Open the casing (see "
► Lay the casing c over within easy reach on a non-slip surface.
Opening the casing", Page 29).
► Gently press the latches of the relevant
plastic drive covers forwards and, working
from the outside, pull the plastic drive
covers out of the front cover.
A26361-K1002-Z220-1-7619, edition 233
Page 42
System expansions
Installing the plastic drive cover
Depending on the drive, e.g. if you wish to remove the accessible drive, you may
needtorefit the plastic drive cover again afterwards.
► Insert the drive cover in the direction
of the arrow into the front panel
and press the latches lightly into th e
corresponding brackets.
► Close the casing ( see "
casing", Page 30).
Closing the
Installing and removing the drive cage
Removing the drive cage
Drivecage
► Open the casing (see "Opening the casing", Page 29).
► Fold up the drive cage at an angle (1).
1
2
34A26361-K1002-Z220-1-7619, edition 2
► If a drive is present, disconnect the
connector of the data and power supply
cables from the drive (2).
► Take out the drive cage from the
casing mounts.
Page 43
System expan sions
Installing the drive cage
Drivecage
► Open the casing (see "Opening the casing", Pag e 29).
► Push the drive cage at an angle i nto
the casing mounts (1).
1
2
► If a drive is present, connect the connector
of the data and power supply cables (2).
► Close the drive cage.
► Close the casing (see "
casing", Page 30).
Closing the
Installing and removing an accessible 5 1/4-inch drive
Removing an accessible 5 1/4-inch slim drive
► Open the casing (see "Opening the casing", Pag e 29).
► Remove the drive cage (see "
1
1
2
Removing the drive cage", Page 34).
► Remove the screws from the drive cage (1).
► Take the drive out of the drive cage (2).
► Install the drive c age again (see "
the drive cage", Pa ge 35).
► If you do not want to install a new drive, you
must refit the plastic drive cover again (see
Installing the plastic drive cover", Page 34).
1
"
1
Installing
► Close the casing (see "
A26361-K1002-Z220-1-7619, edition 235
Closing the casing", Page 30).
Page 44
System expansions
Installing an accessible 5 1/4-inch slim drive
► Open the casing (see "Opening the casing", Page 29).
Do not throw away the covers. If you remove th e drive again, you must reinstall the
covers (cooling, fire protection or EMC regulations to be complied with).
You must only use the screws r ecommended by the manufacturer. Long screws
could damage the drive or prevent it from working properly.
EMC,electromagneticcompatibility
► If necessary, remove the plastic drive cover (see "Removing the plastic drive cover", Page 33).
► Remove the drive cage (see "
2
2
1
2
ing the drive cage", Page 34).
Remov
► Slide the new drive as far as it will go
into the drive cage (1).
► Fasten the screws (2).
► Install the drive cage again (se e "
the drive cage", Page 35).
► Connect the co nnector for the da
2
power cables to the drive.
Installing
ta and
► Close the casing (see "
Closing the casing", Page 30).
It may be necessary to modify the entry for the drive in the BIOS Setup accordingly.
36A26361-K1002-Z220-1-7619, edition 2
Page 45
Installing and removing the hard disk drive
Removing the hard disk drive
► Open the casing (see "Opening the casing", Pag e 29).
► Fold up the drive cage (1).
3
3
2
1
► If there is a drive in the drive cage,
disconnect the data and power supply
cables from the drive.
► Fold up the hard disk cage (2).
► Pull the data and power supply cable
off the hard disk (3).
System expan sions
► Press the two ends of
rails t ogether (1) a
2
1
1
hard disk drive (2)
the EasyChange
nd pull out the
.
A26361-K1002-Z220-1-7619, edition 237
Page 46
System expansions
If you do not want to install a new hard disk, k eep the EasyChange
rails for a future installation.
► Release the die EasyChange rails
from the hard disk.
► Close the casing (see "
Closing the casing", Page 30).
Installing the hard disk drive
► Open the casing (see "Opening the casing", Page 29).
► Make the required settings (e.g. master setting) on the drive.
► Attach the EasyChange rails to the hard disk.
► Fold up the hard disk cage.
38A26361-K1002-Z220-1-7619, edition 2
Page 47
System expan sions
► Slide the hard disk together with the
EasyChange rails into the bay until you
1
1
1
2
3
feel the hard disk engage(1).
► Attach the data and the power supply
connectors at the hard disk drive (1).
► If necessary also at
cable at the main boa
manual for the mainb
► If necessary, attach the connectors for the
data and power cables at the drive.
tach the dat a
rd. Refer to the
oard.
Do not connect any cables.
► Fold the har
► Fold down the drive cage (3).
► Close the ca
A26361-K1002-Z220-1-7619, edition 239
d disk cage downwards (2).
sing (see "
It may be nec
Closing the casing", Page 30).
essary to modify the entry for the drive in the BIOS Setup.
Page 48
System expansions
Installing and removing a Compact Flash
module (optional)
Installing the Compact Flash module
CompactFlashmodule
► Open the casing (see "Opening the casing", Page 29).
► Swing up the drive cage.
► If there is a drive in the drive cage, disconnect the data and power supply cables from the drive .
► Secure the Compact Flash module with
the screws (1) to the carrier.
1
11
► Slide the Compact Flash module with the
EasyChange rails into its bay until the
1
carrier noticeably engages (1).
► Connect the connector for the data and power cables to the Compact Flash module.
► Fold down the dr
► Close the casing (see "
40A26361-K1002-Z220-1-7619, edition 2
ive cage.
Closing the casing", Page 30).
Page 49
System expan sions
Removing the Compact Flash module
CompactFlashmodule
► Open the casing (see "Opening the casing", Pag e 29).
► Fold up the drive cage.
► Disconnect the Compact Flash cable conne ctor from the mainboard. Refer
to the manual for th e mainboard.
► Press the two ends of the EasyChange
rails together (1) and pull out the
2
1
hard disk drive (2).
1
► Loosen the screws (1).
► Remove the Compact Fl
from its bay.
ash module
1
1
► Fold down the hard disk cage (2).
(see "
► Close the casing
A26361-K1002-Z220-1-7619, edition 241
Closing the casing", Page 30).
1
Page 50
System expansions
Installing/removing a SmartCard reader (optional)
In systems equipped with a SmartCard reader, access can be restricted to those
users who have a corresponding SmartCard.
Installing the SmartCard read
SmartCardreader
er
► Open the casing (see "Opening the casing", Page 29).
► Break out the web at th e SmartCa
rd opening on the front cover.
► Remove the drive cage (see "Removing
2
2
the drive cage", Page 34)
► Slide the SmartCard reader int
bay provided for it (1) and secu
with the two screws (2).
► Make sure that the SmartCard reader
is also between the two brackets.
1
Otherwise, you will not be able to insert
the SmartCard from outside.
► Connect the cable for the SmartCard reader to the mainboard and the SmartCard
reader. Refer to the manual for the mainboard.
► Install the drive cage a
► Close the casing (see "
Removing the SmartCard reader
ader
SmartCardre
gain (see "
Closing the casing", Page 30).
Installing the drive cage" , Page 35).
► Open the casing (see "Opening the casing", Page 29).
► Remove the drive cage (see "Removing
1
1
the drive cage", Page 34)
► Disconnect the SmartCa rd connector
from the mainboard. Refer to the
manual for the mainboard.
► Loosen the screws (1).
► Pull the SmartCard reader out of the bay (2).
2
► Install the drive cage again (se e "
the drive cage", Page 35
► Close the casing ( see "Closing the
casing", Page 30).
othe
re it
Installing
42A26361-K1002-Z220-1-7619, edition 2
Page 51
System expan sions
Installing and removing a WLAN module (optional)
WLANmodule
You can also install a WLAN module for wireless LAN (Local Area Network)
in the bay of the folded-open drive cage.
Installing the WLAN module
► Open the casing (see "Opening the casing", Pag e 29).
► Remove the drive cage (see "
2
2
1
► Slide the WLAN module carefully into the designated bay (1) and secure it with the two screws ( 2).
Make sure that you do not scratch the antenna on the front opening of the drive cage.
oving the drive cage", Page 34).
Rem
► Connect the USB cable to the WLAN module.
► Connect the USB cable of the W LAN module onto the corresponding connector
on the mainboard. Refer to the manual for the mainboard.
► Install the drive c age again (see "
► Close the casing (see "
Details on using Wireless LAN can be found in the online help system
included with the Wireless LAN software.
A26361-K1002-Z220-1-7619, edition 243
Closing the casing", Page 30).
Installing the drive cage" , Page 35).
Page 52
System expansions
Removing the WLAN module
► Open the casing (see "Opening the casing", Page 29).
► Remove the drive cage (see "
► Disconnect the USB cable of the W LAN module from the connector on the
mainboard. Refer to the manual for the mainboard.
1
1
Make sure that you do not scratch the antenna on the front opening of the drive cage.
Removing the driv e cage", Page 34).
► Remove the screws (1).
► Pull the WLAN m odule out of the bay (2)
together with the USB cable.
2
► Install the drive cage again (see "
► Close the casing (see "
44A26361-K1002-Z220-1-7619, edition 2
Closing the casing", Page 30).
Installing the drive cage" , Page 35).
Page 53
System expan sions
Mainboard expansions
More information on how to upgrade the main memory or the processor of your
device are provided in the manual for the mainboard.
► Open the casing (see "Opening the casing", Pag e 29).
1
► Fold up the drive and hard disk cage.
Upgrading main memory
► Upgrade the memory according to the description in the manual for the mainboard.
Processor, replacing
► Open the casing and remove
Processor,replacin g
► Replace the processor as described in the manual for the mainboard.
► Re-install the drive and har
A26361-K1002-Z220-1-7619, edition 245
the drive hard disk cage (see "
d disk cage and close the casing (see "
Opening the casing", Page 29).
Closing the casing", Page 30).
Page 54
System expansions
Replacing the lithium battery
In order to permanently save the system information, a lithium battery is installed to provide
the CMOS-memory with a current. A corresponding error message notifies the user when the
charge is too low or the battery is empty. The lithium battery must then be replaced.
Incorrect replacement of the lithium battery may lead to a risk of explosion!
The lithium battery ma y be replaced only with an identical battery or with
a type recommended by the manufa cturer.
Do not dispose of lithium batteries with household waste. They must be disposed
of in accordance with local regulations concerning special waste.
Make sure that you observe the correct polarity when replacing the lithium
battery. The plus pole must be face up!