ESPRIMO 3-year.fm Page 1 Friday, June 1, 2012 11:58 AM
Fujitsu ESPRIMO® Computer Series Limited Warranty
Terms and Conditions Booklet and Registration - Three Years
This booklet contains information about the warranty, services and maintenance applicable to
to herein as “You” or “Purchaser.” Please read
For sales made in the United States: This booklet sets forth the warranty provided
Sunnyvale,
For sales made in Canada, this booklet sets forth the warranty provided by Fujitsu Canada, Inc., an Ontario corporation located at 6975 Creditview Road, Unit 1,
Mississauga, Ontario, Canada L5N 8E9.
Fujitsu America, Inc. and Fujitsu Canada, Inc. are each referred to as “Fujitsu” herein.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHERS, WHICH VARY FROM STATE
TERRITORY
CA
94085, USA.
it
carefully and store
it in a safe place.
by
1.0 – Warranty
Fujitsu warrants to You, as the original purchaser, that the Product, purchased from Fujitsu or from an authorized Fujitsu reseller is free from defects in materials and
workmanship under normal use for the warranty period set forth below (the “Warranty Period”). If
at its option and without charge to You, repair the Product with new or reconditioned components or parts, or replace the Product with a new or reconditioned
will,
product which is the same as or functionally equivalent
reserves the right at its sole option to refund the purchase price of the product to You in exchange for the return of the
Warranty coverage commences
Any parts removed from a Product during Warranty Service will become the property of Fujitsu. Fujitsu spare parts used during Warranty Service assume the remaining
warranty coverage of the Product they are used on or the 90 day replacement part warranty, whichever is longer.
Product shall be considered as repaired when it fulfills tests performed according to original Product specifications.
on the
date You purchase
to the Product (collectively “Warranty Service”).
the
Product. Retain your sales
1.1 - Warranty Periods (Beginning from date of purchase)
Fujitsu ESPRIMO Desktop PC Warra nty Peri od
ESPRIMO PC Itself (Hardware only) 3
Keyboard and Mouse included in the original computer’s box 3
All Accessories (not included in the original computer’s box) purchased at any time
*** Some accessories sold separately are covered by their respective manufacturer’s warranty and are not warranted by Fujitsu.
2.0 – Warranty Service Procedures
2.1 – Desktop Onsite Service
Fujitsu provides onsite Warranty Service for the applicable Warranty Period which includes next business day onsite warranty repair of Products at Your address registered
with Fujitsu.
Restrictions: An adult 18 years or older must be present during service. A telephone diagnostics session is required to determine if an onsite dispatch is necessary. If an
on-site dispatch is not necessary, as determined by Fujitsu, or deemed not suited to return a unit located in the field to proper working condition, the unit must be
returned to the Fujitsu Repair Depot as set forth below.
2.2 – Return to Depot Service
If in the event an onsite Warranty Service has been attempted and there was no resolution, or if Fujitsu determines that onsite repair is impractical for any reason, Fujit su
reserves the right to request that the failed machine be sent to the Fujitsu Repair Depot for Warranty Service. Fujitsu will pay for shipping to and from the Fujitsu depot.
3.0 – Exclusions and Disclaimers
3.1 – Exclusion of Software; Exceptions
Fujitsu and
statutory, with respect
ability, merchan table quality,
the functions contained in the software will be uninterrupted or
The software and documentation are provided “AS IS,” except and solely to the extent expressly warranted
and are subject
ates, suppliers,
tion however caused, even if advised of the possibility of such damages. Support of software, if desired by You, will be
information regarding this optional program,
its subsidiaries, affiliates, suppliers, solutions providers, and resellers disclaim all warranties, conditions and representations, whether express, implied or
to
software and documentation provided with the Product and licensed
or fitness for a
to th e
terms and conditions
service providers, or resellers be liable for indirect, special, incidental, or
particular purpose. Fujitsu and
of the software license agreement contained in or accompanying the software. In
go to our
error
Web site
at http://solutions.u s.f uj it su .c om a nd cl ic k on the link for Desktop and Workstation Sup po rt .
its subsidiaries, affiliates, suppliers, service providers, and resellers do not warrant that
free.
3.2 – Exclusions to the Fujitsu Warranty
The following conditions are not covered by the Warranty hereunder:
• Defects caused by the operation of the Product outside the usage parameters stated in User’s Guide.
• Malfunctions caused by misuse or abuse, by improper installation, operation or maintenance, by improper connections or peripherals, by use of nonFujitsu spare parts, by service modifications or repairs performed by a person not authorized by Fujitsu, or by other conditions not arising from defects in
materials or workmanship in the Product.
your purchase of an ESPRIMO computer (the “Product”). You are ref erred
Fujitsu America, Inc.,
or
delivery receipt along with
to
consequential damages resulting from any defect
a California corporation located at
TO
STATE, PROVINCE
the Product becomes defective during the Warranty Period, Fujitsu
However, if that remedy fails of its essential purpose, Fujitsu
You, including but not limited to
by the licensor in
p
roduct.
the warranty in formation.
the applicable software license agreement,
no event will Fujitsu, its subsidiaries, affili-
provided
as a
1250 East Arques Avenue,
TO
PROVINCE,
AND/ OR
its
quality, performance, merchant-
in
the software
fee-based program. F
years
years
***
TERRITORY
or documenta-
or
further
TO
Fujitsu, the Fujitsu logo, and ESPRIMO are registered trademarks of Fujitsu Ltd. All other
trademarks or registered trademarks are property of their respective companies. Specifications are subject to change without notice.
© 2012 Fujitsu America, Inc. All rights reserved.
Fujitsu, le logo Fujitsu et ESPRIMO sont des marques déposées de la société Fujitsu Ltd.
Toutes les autres marques de commerce ou marques déposées appartiennent à leur société
respective. Les spécifications sont sujettes à modification sans préavis.
©2012 Fujitsu America, Inc. Tous droits réservés.
ESPRIMO 3-year.fm Page 2 Friday, June 1, 2012 11:58 AM
• Malfunction or failure caused by accidental or intentional damage.
• Defects resulting from normal wear and tear.
• Diskettes, tapes, CDs, DVDs, or other parts of a consumable nature.
• Any transfer of ownership. Warranty is provided only to You, the original Purchaser.
4.0 – Warranty Disclaimer and Limitations
THE WARRANTIES STATED HEREIN ARE IN LIEU OF ALL CONDITIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED CONDITIONS OR
WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE ON THE PART OF FUJITSU AND ITS SUBSIDIARIES, AFFILIATES, SUPPLIERS,
SOLUTION PROVIDERS, AND RESELLERS. ALL IMPLIED OR STATUTORY CONDITIONS AND WARRANTIES TO THE EXTENT THAT THEY CANNOT BE EXCLUDED ARE LIMITED AS SET FORTH
. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FUJITSU AND ITS SUBSIDIARIES, AFFILIATES, SUPPLIERS, SOLUTION PROVIDERS, AND RESELLERS SHALL NOT BE
HEREIN
LIABLE FOR ANY DAMAGES INCLUDING
BUSINESS, REGARDLESS of WHETHER SUCH ALLEGED DAMAGES ARE BASED ON THE WARRANTY HEREUNDER, TORT, OR CONTRACT (EVEN IN THE NATURE OF BREACH OF FUNDAMENTAL
TERM). EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, THIS IS THE EXCLUSIVE WRITTEN INTER- NATIONAL LIMITED WARRANTY OF THE ORIGINAL PURCHASER. SOME STATES,
PROVINCES, OR TERRITORIES DO NOT ALLOW EXCLUSIONS OR LIMITATIONS OF IMPLIED WARRANTIES OR CONDITIONS INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS MAY NOT APPLY TO YOU. FUJITSU’S WARRANTY PROGRAM IS VALID ONLY FOR PRODUCTS PURCHASED IN NORTH AMERICA. THIS LIMITED WARRANTY DOES NOT COVER
ANY PRODUC T (A) THAT HAS BEEN THE SUBJECT OF ACCIDENT, MISUSE, NEGLECT, OR ABUSE; (B) THAT HAS BEEN THE SUBJECT OF IMPROPER INSTALLATION, USE OR HANDLING;
(
C) THAT HAS BEEN REPAIRED, MODIFIED, OR ALTERED BY SOMEONE OTHER THAN FUJITSU OR AN FUJITSU AUTHORIZED SERVICE PROVIDER, OR (D) THAT HAS BEEN EXPOSED TO
OPERATING OR ENVIRONMENTAL CONDITIONS IN EXCESS OF FUJITSU’S WRITTEN SPECIFICATIONS OR RECOMMENDATIONS. THIS LIMITED WARRANTY DOES NOT COVER SCRATCHES OR
ABRASIONS TO THE PRODUCT’S SCREEN OR DISPLAY, INCLUDING DAMAGE CAUSED BY THE USE OF ANY WRITING TOOL OR OTHER INSTRUMENT NOT SPECIFICALLY DESIGNED FOR USE
WITH THE PRODUCT.
, BUT NOT LIMITED TO, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF USE OR DATA, LOSS OF PROFITS, OR INTERRUPTION OF
5.0 – Data Storage Media
The only effective protection for
suppliers, service providers, and resellers shall not be responsible for
to
Fuj itsu
returned
information.
returned
or its solutions providers for
It is solely your responsibility as
for
Warranty Service
the data stored
or repair to
in a
computer, such
Warranty Se rvice
the Purchaser
Fuji tsu
or its service providers.
as on a
hard disk,
any software programs, data
or
other repair, including but not limited
to back up
any software programs, data,
is for
You
to
regularly back
or
other information stored
or
information stored
up
that data. Fujitsu and
to the costs of recovering such programs, data, or
or used on
on
any storage media
its subsidiaries, affiliates,
any media
or part of
or any part of a
any Product
other
Product
6.0 – Governing Law
This Warranty shall
cation of choice of law
shall be governed by and construed in accordance with the substantive laws of the Province of Ontario and the federal laws of Canada applicable therein without regard
to or application of choice of law rules, and excluding the Convention on Contracts for the International Sale of Goods.
be
governed
by and construed in accordance with the
rules, and excluding the Convention
on Contracts for the International Sale of Goods. For all Product sold and purchased in Canada, this Warranty
substantive laws
of the State of California, United States of
America, without regard
to or appli-
7.0 – How To Obtain Warranty Service
If an incident occurs, You should call the Fujitsu technical support line to report the problem (800-8FUJITSU). Select Option 1 (Desktop) and the n Option 2 (Desktop
Onsite Customer) when prompted. The Fujitsu technical support team will ask a series of questions designed to determine the cause of failure. Depending on the system
type, and the cause of failure, Fujitsu will initiate the appropriate repair activity. Technical support is provided Monday through Friday (7AM – 7PM Central Time), excluding observed holidays. For calls received after 3:00 PM Central Time the service technician may require an additional business day to arrive at Your location. The actual
time of ser vice is dependent upon parts deliver y to You for your local area. Once the part is received, the technician will contact You directly to schedule a specific time
that is convenient to deliver the service.
8.0 – Service Programs
Your Fujitsu computer is covered under the Warranty herein solely for the Warranty Period specified above.. However, if you prefer to extend the coverage, you may extend
the service plan for an additional one or two years. To extend the service plan, call 1-800-8FUJITSU (1-800-838-5487).
9.0 Product Registration
To take advantage of all the benefits that come with your desktop, register by calling 1-800-8FUJITSU. Please have available the information below before
registering.
• Name • Email address
• Company/Title (if applicable) • Purchase date
• Address • Place purchased (Store, City, State, Province, or Territory)
• Home phone number • Product serial number
• Work phone number (if applicable) • Model number
2
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