Operating Manual
FUJITSU LIFEBOOK E549
FUJITSU LIFEBOOK E559
System
Congratulations on your pu
product from Fujitsu.
rchase of an innovative
The latest information about our products, tips, updates etc. can be found
on the Internet at: "
You can find driver updates at: "http://s upport.ts.fujitsu.com /download"
Should you have any technical questions, please contact:
• our Hotline/Service Desk ("
• Your sales partner
• Your sales office
We hope you enjoy working with your new Fujitsu system!
http://www.fujitsu.com/fts/"
http://support.ts.fujitsu.com/contact/servicedesk")
Published by / Contact address in the EU
chnology Solutions GmbH
Fujitsu Te
Mies-van-der-Rohe-Straße 8
80807 Munich, Germany
www.fujitsu.com/fts/"
http://
"
Copyright
u Technology Solutions GmbH 2019. All rights reserved.
©Fujits
Publication Date
05/2019
Order No.: A26391-K485-Z320-1-7619, edition 1
FUJITSU LIFEBOOK E549
FUJITSU LIFEBOOK E559
Operating Manual
Innovative technology 7
Ports and controls 9
Important notes 15
First-time setup of your device 19
Working with the notebook 22
Security functions 51
Connecting external devices 58
Removing and installing components
during servicing 64
Settings in BIOS Setup Utility 73
Troubleshooting and tips 76
Technical data 84
Manufacturer’s notes 86
Index 87
Remarks
Information on the product description meets the design specifications of Fujitsu and
is provided for comparison purposes. Several factors may cause the actual results to
differ. Technical data is subject to change without prior notification. Fujitsu rejects any
responsibility with regard to technical or editorial mistakes or omissions.
Trademarks
Fujitsu, the Fujitsu logo and LIFEBOOK are registered trademarks of Fujitsu Limited
or its subsidiaries in the USA and other countries.
Microsoft and Windows are trademarks or registered trademarks of Microsoft
Corporation in the USA and/or other countries.
The terms HDMI and HDMI High-Definition Multimedia Interface and the HDMI logo are trademarks or
registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.
Adobe Reader is a trademark of Adobe Systems Incorporated.
USB Type-C™ and USB-C™ are trademarks of the USB Implementers Forum
in the USA and other countries.
All other trademarks specified here are the property of their respective owners.
Copyright
No part of this publication may be copied, reproduced or translated without
the prior written consent of Fujitsu.
No part of this publication may be saved or transferred by any electronic means
without the written approval of Fujitsu.
Contents
Contents
Innovativetechnology ................................................................. 7
Furtherinformation ...................................................................... 7
Notational conven tion s .................................................................. 8
Portsand controls ..................................................................... 9
FUJITSULIFEBOOKE549 .............................................................. 9
FUJITSULIFEBOOKE559 .............................................................. 12
Importantnotes ........................................................................ 15
Safetynotes ............................................................................ 15
Additional safety notes for devices with radio components . . . . . ............................. 16
Energysaving .......................................................................... 16
Energy saving under Windows ....................................................... 16
Travelling withyour notebook ............................................................ 17
Beforeyou travel ................................................................... 17
Notebook:transporting ............................................................... 17
Cleaningthe notebook .................................................................. 18
First-time set up
Unpacking and che
Selectingaloca
Mains adapter co
Switchingonth
Workingwith thenotebook ............................................................ 22
Statusindicators ........................................................................ 22
Switching on the notebook . . . . ........................................................... 25
Notebook: switching off .................................................................. 25
Keyboard ............................................................................... 26
Virtualnumerickeypad .............................................................. 28
Separate number block . . . ........................................................... 29
Functionkeys andkey combinations .................................................. 29
Keyboard with background ligh ting (optional) . . ........................................ 31
Country and keyboard s ettings ....................................................... 31
Touchpad and touchpadbuttons .......................................................... 32
Movingthe pointer .................................................................. 32
Selectingan item .................................................................... 32
Executing commands . . . . . ........................................................... 32
Draggingitems ...................................................................... 33
LCDscreen ............................................................................ 33
Webcam ............................................................................... 34
Rechargeablebattery ................................................................... 35
Charging,caring for andmaintainingthebattery ....................................... 35
Removingand installing thebattery ................................................... 36
Usingthe power-management features ................................................... 38
Adjustingfan control ................................................................. 39
Memorycards .......................................................................... 40
Supported formats .................................................................. 40
Insertingthe memory card ........................................................... 40
Removingthe memorycard .......................................................... 40
Loudspeakers and microphones . . . ....................................................... 41
SIM card (configuration dependent) ....................................................... 42
ofyourdevice .........................................................
ckingthe device ......................................................
tion .....................................................................
nnecting . . . . ...........................................................
e device for the first time ..................................................
19
19
20
20
21
Fujitsu 3
Contents
Insertingthe SIMcard ............................................................... 43
Removingthe SIMcard .............................................................. 44
Wireless components Wireless LAN / Bluetooth / LTE . . . . .................................. 45
Switching the wireless components on and off ......................................... 45
Settingup WLANaccess ............................................................ 45
Accessvia LTE ..................................................................... 45
Ethernetand LAN ....................................................................... 46
PortReplicator(optional) ................................................................ 47
PortsonthePortReplicator .......................................................... 47
Connecting the notebook to the Port Replicator . . . . . .................................. 48
Connecting the mains adapter to the Port Replicator . .................................. 49
Switching on the notebook via the port replicator . . . . . .................................. 49
Disconnecting the notebook from the Port Replicator .................................. 50
Securityfunctions ..................................................................... 51
Configuring the fingerprint sensor ........................................................ 51
Configuringthe palmvein sensor ......................................................... 52
Usingthe Security Lock ................................................................. 52
Configuringpassword protection inBIOS Setup Utility ...................................... 53
Protecting BIOS Setup Utility (supervisor and user password) . .......................... 53
Password protection for booting of the operating system . .............................. 55
Passwordprotection for the harddisk ................................................. 55
Trusted Platform Module (TPM) (device-dependent) . . . . . .................................. 56
EnablingTPM ....................................................................... 56
DisablingTPM ...................................................................... 56
SmartCard reader (configuration dependent) . ............................................. 57
Insertingthe SmartCard ............................................................. 57
Connectingexternal devices ........................................................... 58
Connecting an external monitor . . ........................................................ 59
Connecting USB devices ................................................................ 60
USBconnectionwith charging function (USBType-C) .................................. 61
USBportwithchargingfunction (Anytime USB charge) ................................. 62
HowtoremoveUSBdevicescorrectly ................................................ 62
Headsetport ........................................................................... 63
Removing and installing components during servicing . ................................ 64
Notes on installing and removing boards and components .................................. 64
Preparing to remove components ........................................................ 65
Removinga cover ....................................................................... 66
Installingand removing memory expansion ................................................ 67
Removing memory modules . . ........................................................ 67
Installinga memory module .......................................................... 68
Installing and removing an M.2 m odule (configuration dependent) . .......................... 68
Installing an M.2 module . ............................................................ 69
Removing an M.2 module ............................................................ 69
Removing and installing the hard disk (only LIFEBOOK E559 with HDD configurationlevel) .... 70
Removinga harddisk ............................................................... 70
Installinga hard disk ................................................................. 71
Attachingthe cover ..................................................................... 72
Finishing component removal ............................................................ 72
Settings in BIOS Setup Utility . . ........................................................ 73
Startingthe BIOSSetupUtility ........................................................... 73
4 Fujitsu
Contents
Operatingthe BIOSSetupUtility ......................................................... 74
ExitingBIOS SetupUtility ................................................................ 75
Exit Saving Changes - save changes and exit BIOS Setup Utility . . ..................... 75
Exit Discarding Changes – Discard change s and exit BIOS Setup Utility . . . .............. 75
Load Setup Defaults – Copy Standard Entries . ........................................ 75
Discard Changes – D isca rd changes without exiting the BIOS Setup Utility . .............. 75
Save Changes - save changes without exiting the BIOS Setup Utility . . . . . . .............. 75
Save Changes and Power Off ....................................................... 75
Troubleshooting and tips .............................................................. 76
Helpifproblemsoccur ................................................................... 76
Restorecontents of thehard disk fromRecovery CD/DVD .................................. 77
Restoring the system under Windows 10 . . . . . . ............................................ 77
The notebook’s date or time is incorrect ................................................... 78
Whencertaincharacters are entered onthe keyboard, onlynumeralsarewritten ............. 78
The notebook’s LCD screen remains blank . . . . ............................................ 78
The LCD screen is difficulttoread ........................................................ 78
Theexternalmonitor remains blank ...................................................... 79
Theexternalmonitor is blankor theimageisunstable ..................................... 79
The notebook cannot be started . . . ....................................................... 80
The notebook stops working . . ........................................................... 80
The printer does not print . . . . . ........................................................... 81
The wireless connection to a network does not work . . . .................................... 81
SmartCard reader is not recognised. . . . ................................................... 81
SmartCardPIN forgotten ................................................................ 81
SmartCardlost ......................................................................... 82
Errormessages onthe screen ........................................................... 82
Technical data ......................................................................... 84
LIFEBOOK ............................................................................. 84
Rechargeablebattery ................................................................... 84
Mains adapter (notebook computer) . . . ................................................... 85
Mains adapter (port r eplicator) ........................................................... 85
Manufacturer’snotes .................................................................. 86
Disposaland recycling .................................................................. 86
Other certification markings .............................................................. 86
Index .................................................................................. 87
Fujitsu 5
Contents
6 Fujitsu
Innovative technology
Innovative technology
... and ergonomic design make your device a reliable and convenient companion.
The device boots very quickly, is ready for immediate use and offers a particularly
long operating time because of its high capacity battery.
With the user-friendly "BIOS Setup Utility" you can control your notebook’s hardware and better
protect your system against unauthorised access by using the powerful password properties.
Information on the connections and user componen ts of your notebook
canbefoundin"
Ports and controls", Page 9.
Further information
The Windows drivers for your device can be found on our Internet site.
The factory installation of your device does not support any other operating
system. Fujitsu Technology Solutions accepts no liability whatsoever
if any other operating system is used.
Software oriented components of these instructions refer t o Microsoft products,
if they come within the scope of the delivery.
If you install other software products, pay attention to the operating
instructions of the manufacturer.
Fujitsu 7
Innovative technology
Notational conventions
Pay particular attention to text marked with this symbol. Failure to observe
these warnings could pose a risk to health, damage the device or lead
to loss of data. The warra nty will be invalidated if the device becomes
defective through failure to observe these warnings.
Indicates important informa
tion for the proper use of the device.
►
This font
This font
This font
"This font"
Key
This font
Indicates an activity that must be performed
Indicates a result
indicates data entered
the command line, e.g.
start a program (star
indicates information that is displayed on the screen by a program, e.g.:
Installation is complete.
Indicates
• terms an d texts used in a software interface, e.g.: Click on Save
• names of programs or files, e.g. Windows or setup.exe.
Indicates
• cross-references to another section, e.g. "Safety information"
• cross-references to an external source, e.g. a web address: For more
information, go to "
• Names of CDs, DVDs and titles or designations for other materials,
e.g.: "CD/DVD Drivers & Utilities" or "Safety/Regulations" manua l
indicates a key on the keyboard, e.g:
indicates terms and texts that are emphasised or highlighted, e.g.: Do
not switch off the device
using the keyboard in a program dialogue or at
your password (Name123) or a command used to
t.exe)
http://www.fujitsu.com/fts/"
F10
8 Fujitsu
Ports and controls
Ports and controls
This chapte r presents the individual hardware components of your device. It gives
an overview of the indicators and ports of the device. Please familiarise yourself with
these components before you start to work with the device.
FUJITSU LIFEBOOK E549
Front
3
2
1
1
1 = Microphone (optional)
2 = WebCam (optional)
3 = WebCam LED (optional)
4 = Loudspeakers
5 = ON/OFF button
6 = Status indicators
5
6
4
7 = Fingerprint sensor (optional) or palm
8 = Memory card slot
9 = Touchpad buttons
10 = Touchpad
11 = Status indicators
4
7
8
9
10
11
sensor (optional)
Fujitsu 9
Ports and controls
Left side
1 2 3 45
1 = DC input connector (DC
2 = Monitor port (VGA)
3 = USB port 3.1 Gen2 wit
(USB Type-C with Dis
Right side
1 = Headset po
2 = USB 3.1 Gen1 port (USB Type A)
3 = HDMI port
rt
IN)
hrechargefunction
playPort 1.2)
4 = USB 3.1 Gen1 port with c
(USB Type-A, Anytime
5 = SmartCard reader (optional)
1 2 35
4 = LAN port
5 = Security Lock device
4
harging function
USB charge)
10 Fujitsu
Bottom
Ports and controls
132
5
4
1 = Battery (SIM
2 = Battery release 1
3 = Memory serv
modules, M
Fujitsu 11
card under the battery)
ice compartment for DIMM
.2 mo dule and LTE module
4 = Port Replica
5 = Battery release 2
tor port
Ports and controls
FUJITSULIFEBOOKE559
Front
3
2
1
1
1 = Microphon
2 = WebCam (optional)
3 = WebCam LED
4 = Loudspeakers
5=ON/OFFbu
6 = Status indicators
7 = Separat
e (optional)
(optional)
tton
e n umeric keypad
5
6
4
8 = Fingerpri
sensor (op
9 = Memory card slot
10 = Touchpad
11 = Touchpad buttons
12 = Status i
4
7
10
11
12
nt sensor (optional) or palm
tional)
ndicators
8
9
12 Fujitsu
Left side
Ports and controls
1 2 3 45
1 = DC input connector (DC
2 = VGA monitor port
3 = USB port 3.1 Gen2 wit
(USB Type-C with Dis
Right side
1 = Headset po
2 = USB 3.1 Gen1 port (USB Type A)
3 = Displayp
rt
ort
IN)
h recharge function
playPort 1.2)
4 = USB 3.1 Gen1 port with c
(USB Type-A, Anytime
5 = SmartCard reader (optional)
1 2 35
4=HDMIport
5 = LAN port
6=Security
4
lock device
6
harging function
USB charge)
Fujitsu 13
Ports and controls
Bottom
5
132
4
1 = Battery (SIM
2 = Battery release 1
3 = Memory serv
modules, h
module) an
14 Fujitsu
card under the battery)
ice compartment for DIMM
ard disk (HDD or M.2
dLTEmodule
4 = Port replica
5 = Battery release 2
tor port
Important notes
ImportantnotesNotes
Safety notes
SafetynotesNotes
This chapter contains essential safety information which must be followed
when working with your notebook. Other notes also provide useful information
which will help you with your notebook.
Please follow the safety notes provided in the "Safety/Regulations" manual
as well as the safety notes given below.
Please pay special attention to the sections in the manual marked
with the symbol on the left.
When connecting and disconnecting cables, observe the relevant
notes in this operating manual.
In order to pre ven t burn injury or the device from overheating, do not lay the device
directly on your lap and make sure that the ventilation openings are not obstructed.
Read the information on the ambient conditions in the "
Page 84 and "First-time setup of your device", Page 19 before preparing your
notebook for use and sw itching it on for the first time.
When cleaning the device, please observe the relevant notes in the
section "
Pay attention to the additional safety notes for devices with wireless components
provided in the "Safety/Regulations" manual.
Please refer to the notes in the chapter "
components during servicing", Page 64.
Cleaning the notebook", Page 18.
Important notes
Technical data",
Removing and installing
This noteboo
equipment. I
please cont
Opening an
Please op
Fujitsu 15
k complies with the relevant safety regulations for data processing
f you have questions about using your notebook in a particular area,
act your sales outlet or our Hotline/Service Desk.
gle of the LCD screen
en the LCD screen carefully until you feel resistance. Do not try to open it further with force!
Important notes
Additional safety notes for devices with radio components
Radiocomponent:WirelessLAN:Bluetooth,safetynotes
If a radio component (Wireless LAN, Bluetooth, LTE) is integrated in your notebook, you must
be sure to observe the following safety notes when using your notebook:
• Switch off the radio components when you are in an aircraft or driving in a car.
• Switch off the radio components when you are in a ho spital, an operating room or near a medical
electronics system. The transmitted radio waves can impair the operation of medical devices.
• Switch off the radio components when you let the device get near flammable
gases or into hazardous environments (e.g. petrol station, paintshops), as the
transmitted radio waves can cause an explosion or a fire.
For information on how to switch radio components on and off, see chapter
Switching the wirele ss components on and off", Pa ge 45.
"
Energy saving
NotesEnergyEnergysaving
Switch the notebo
are not using them
You will then be a
ok off when it is not in use. Switch off external, connected devices if you
. If you use the energy saving functions, the notebook uses less energy.
ble to work for longer before having to recharge the battery.
Energy efficien
You save money w
Energy savin
► Make use of the power management features (see ""Using the power-mana gement features",
Page 38").
16 Fujitsu
cy is increased and the environmental impact is reduced.
hile protecting the environment.
g under Windows
Important notes
Travelling with your notebook
MobileoperationNotesTransportationNotebook
Please observe the points listed below when travelling with your notebook.
Before you travel
► Back up important data stored on your hard disk.
NotebookTravel,notebook
► Switch off the wireless component for data security reasons. With data trafficviaawireless
connection, it is also possible for unauthorised third parties to receive data.
Information on activating data encryption is provided in the documentation
for your wireless component.
► If you wish to use your notebook during a flight, first check with the flight
attendants if it is OK to do so.
When travelling in other countries
► If you are travelling abroad , check that the mains adapter can be operated with the
local mains voltage. If this is not the case, obtain the appropriate mains adapter for
your notebook. D o not use any other voltage converter!
► Check whether the local mains voltage and the power cable are compatible. If this is
not the case, buy a power cable that matches the local conditions.
► Contact the relevant authorities of the country you will be travelling in as to
whether you may operate the radio component integrated into your notebook
computer. Please observe the additional safety instructions for devices with radio
components, found in the handbook “Safety/formalities”.
Notebook: transporting
Protect the notebook from severe shocks and extreme temperatures
(e.g. direct sunlight in a car).
► Switch the notebook off.
► Unplug the mains adapter and all exte rnal devices from the power socket.
► Disconnect the mains adapter cable and the data cables for all extern al devices.
► Close the LCD screen.
► To protect against damaging jolts and bum ps, use a notebook carrying
case to transport your notebook.
Fujitsu 17
Important notes
Cleaning the notebook
Do not clean any interior parts yourself; leave this job to a service technician.
Only use cleaning products designed for computers. Normal household
cleaners and polishes can damage the markings on the keyboard and the
device, the paintwork or the notebook itself.
Ensure that no liquid enters the notebook.
The LCD screen very sensitive to scratches. Only clean the display
surface with a very soft, slightly damp cloth.
► Switch the notebook off
CleaningNotesNotebookKeyboardTouchpadLCDscreen
► In order to prevent accidentially switching the device on, remove the power cable from the mains
adaptor and remove the battery (see "
The surface can be cleaned with a dry cloth. If particularly dirty, use a cloth which has
been moistened in mild domestic detergent and then carefully wrung out.
You can use disinfectant wipes to clean the keyboard and the touchpad.
Ensure that no liquid enters the device.
.
Removing and installing the battery", Page 36).
18 Fujitsu
First-time setup of your device
First-time setup of your devic
First-timesetu pGettingstarted
When the device is delivered, the battery is located in the battery compartment. The battery
must be charged if you want to operate your device using the battery.
When used on the move, the built-in battery provides the device with the necessary power. You
can increase the operating time by using the available energy-saving functions.
For instructions on how to connect exte rnal devices (e.g. mouse, printer) to your
device, please refer to the operating manual for your device.
Unpacking and
► Unpack all the individual parts.
► Check your
Please read the chapter "Important notes", Page 15.
If your device is equipped with a Windows operating system, the necessary
hardware drivers and supplied software are already pre-installed.
Beforeyouswitchonthedeviceforthefirst time, connect it to the mains voltage
using the mains adapter, see "
adapter must be connected during the entire installation process.
A system test is performed when your device is first switched on. Various m essages
can appear. The display may remain dark for a short time or may flicker.
Please follow the instructions on the screen.
NEVER switch off your device during the first-time setup process.
Mains adapter connecting", Page 20.Themains
checking the device
Should you discover any damage that occurred during transportation,
notify your local sales outlet immediately!
PackagingTransport
device for any visible damage w hich may have occurred during transportation.
e
You m a y n e
Fujitsu 19
ed the packaging in the future, if you need to transpo rt your device.
First-time setup of your device
Selecting a location
SelectingalocationDeviceM ainsadapter
Select a suitable location for the device before setting it up. Follow
the instructions below when doing so:
• Never place the device or the mains adapter on a heat-sensitive surface.
The surface could be dama ged as a result.
• Never place the device on a soft surface (e.g. carpeting, upholstered furniture,
bed). This can block the air vents and cause overheating and da mage.
• The underside of the device heats up during normal operation. Prolonged contact
with the skin may become unpleasant or even result in burns.
• Place the device on a stable, flat, non-slippery surface. Please note that the
rubber feet of the device may mark certain types of delicate surfaces.
• Keep other objects at least 100 mm / 3.94 inches away from the device
and its mains adapter to ensure adequate ventilation.
• Never cover the ventilation slots of the device .
• Do not expose the device to extreme environmental conditions. Protect
the device from dust, humidity, and heat.
Mains adapter connecting
PreparingforoperationMainsadapter
Observe the safety notes in the enclosed "Safety/Regulations" manual.
The supplied power cable conforms to the requirements of the country in
which you purchased your device. Make sure that the power cable is approved
for use in the country in which you intend to use it.
► Connect the power cable (1) to the power
adapter provided for the device, see
chapter "
Technical data", Page 84.
► Plug th e mains cable (2) into a mains outlet.
3
► Connect the mains adapter cable (3) to
the DC jack (DC IN) of the device.
2
1
20 Fujitsu
First-time setup of your device
Switching on the device for the first time
Switchingonforthefirsttime
When you switch on the device for the first time, the supplied software is
installed and configured. Because this procedure must n ot be interrupted,
you should set aside enough time for it to be fully completed and connect
the device to the mains using the mains adapter.
During the installation process, DO NOT restart the device unless
you are requested to do so!
To make it easier to use yo
is pre-installed on the
► During installat
hard disk.
ion, follow the instructions on screen.
If a Windows ope
information on
the device or o
You can find inf
on the Intern
et at "
ur device for the first time, the operating system
► Switch on your device.
rating system is installed on your device, you will find more
the system and drivers, help programmes, updates, manuals etc. on
n the Internet under "
http://www.fujitsu.com/fts/support/".
ormation and help on the Windows operating system functions
http://windows.microsoft.com".
Fujitsu 21
Working with the notebook
Working with the notebook
Notebook,operationNotebook
This chapter describes the basics for operating your notebook. Please read the chapter
entitled "
devices such as a mouse and a printer to the notebook.
Status indicators
Statusindicators
The status indicators provide information about the status of the power supply,
the hard disk and the keyboard fun ctions.
Connecting external devices", Page 58 for instructions on how to connect
Please refer to the notes in "Important notes", Page 1 5.
F
22 Fujitsu
Indicator Description
Power-on indicator/Standby
StandbyindicatorPower-onindicator
• Indicator is illuminated: The notebook is switched on.
• Indicator flashes: The notebook is in standby mode.
• Indicator is off: The notebook is switched off.
Battery charging indicator/
The state of charge of the ba
• The indicator lights up wh
• The indicator lights up orange: the mains adapter is connected and the battery
is being charged.
• Indicator flashes orange
be charged as the batter
is continued as soon as t
• Indicator flashes red: An error has occured.
• The indica tor is not i
BatterystatusindicatorBatterysymbolBatteryindicator
Battery indicator
• The indicator lights up white: The battery charge is between 51% and 100%
of its maximum.
• The indicator ligh
of its maximum.
• The indicator lights up red: The battery is charged to between 0% and 12% of
its maximum capacity.
• Indicator flash
Drive indicat
DriveIndicator
The indicator
Working w ith the notebook
power connector
ttery is shown by the battery indicator.
ite: The battery is charged or no battery is inserted.
: the mains adapter is connected but the battery cannot
y is too h o t or cold for charging. The charging process
he battery reaches a permissible temperature again.
lluminated: th e mains adapter is not connected.
ts up orange: The battery charge is between 13% and 50%
es red: An error has occured.
or
lights up: The hard disk drive is being accessed.
Radio compon
• Indicator is
ents indicator
illuminated: The wireless components are switched on.
• Indicator is off: The wireless components are switched off.
F Lock indicator
F
IndicatorF Loc k
The indicator lights up: The key combination
Fn
F
+
has been pressed.
Instead of the imprinted standard functions of the function keys, the Fn functions
can be executed by pressing the keys directly (see chapter "
Function keys and
key combinations", Page 29).
Num Lock indicator
IndicatorNum Lock
Indicator is illuminated: The
Num
key has been pressed. The virtual numerical
keypad is activated. You can output the characters indicated on the upper right of
the keys.
Fujitsu 23
Working with the notebook
Indicator Description
Caps Lock indicator
IndicatorCap sLock
Indicator is illuminated: The Caps Lock key has been pressed. All th e characters
you type will appear in upper case. In the case of overlay keys, the character
printed on the upper left of the key will appear when that key is pressed.
Scroll Lock indicator
IndicatorScrollLock
Indicator is illuminated:
effect that this key has va
the key combination
Fn+Scr
ries between applications.
has been pressed. The
24 Fujitsu
Switching on the notebook
The power-on indicator is lit.
Notebook: switching off
Back up your data and close all applications before you switch off your
device. Otherwise data might be lost.
Working w ith the notebook
► Open the LCD screen.
Switchingon
► Press the ON/OFF button for about 1
second to switch the notebook on.
► Shut down the operating system correctly.
Notebook
► If the notebook does not switch itself
off automatically, press the ON/OFF
button for about five seconds.
► Close the LCD screen.
Fujitsu 25
Working with the notebook
Keyboard
KeyboardNumerickeypadNumerickeypadButtons
The keyboard of your notebook is subject to continuous wear through normal
use. The key markings are especially prone to wear. The key markings are
liable to wear away over the life of the notebook.
The keyboard has been desig
Some enhanced keyboard fun
The following descriptio
are described in the relev
The figure below shows how
The example applies when
The illustrations show
n of keys refers to Windows. Additional functions supported by the keys
ant manuals supplied with your application programs.
the Caps Lock key has not been activated.
=
+
0
=
0
ned to provide all the functions of an enhanced keyboard.
ctions are mapped with key combinations.
to access the different characters on keys with overlaid functions.
n below may differ from your a ctual device.
Num
}
}
=
0
=
}
0
+
=
0
}
}
Alt Gr
26 Fujitsu
Key Description
Backspace key
The Backspace key deletes the character to the left of the cursor.
BackspaceBackspace
Working w ith the notebook
Tab key
The Tab key moves the cursor to
Tabkey
the next tab stop.
Enter key (return)
The Enter key terminates
is executed when you pres
EnterkeyReturnEnterLinefeed
a command line. The command you have entered
sthiskey.
Caps Lock key
The Caps Lock key activates the Caps Lock m ode, and the corresponding
icon is displayed in the Windows information area. In Caps Lock mode, all
of the characters you type appear in uppe r case. In the case of overlay
keys, the character printed on the upper left of the key will appear when
that key is pressed. To cancel the Caps Lock function, simply press the
Caps Lock key again.
ShiftkeyC apsLock
Shift key
The Shift key ca
keys, the chara
keyispressed.
ShiftkeyShif t
uses uppercase characters to appear. In the case of overlay
cter printed on the upper left of the key appears when that
Fn key
Fn
The
"
Function ke
Fnkey
key activ
ates the Fn function of an overlay key (see c hapter
ys and key combinations", Page 29).
Cursor keys
The cursor
left, or ri
CursorkeysCursorcontrol
keys move the cursor in the direction of the arrow, i.e. up, down,
ght.
Windows key
The Windows key switches between the start screen and the last used
application.
Windowskey
Menu key
The Menu key opens the menu for the active application.
Fujitsu 27
Working with the notebook
Virtual numeric keypad
NumerickeypadVirtualnumerickeypadNumLock
LIFEBOOK E549 has a virtual number pad, whereas LIFEBOOK
E559 has a separate number pad.
To provide the convenience of a numeric keypad, your keyboard is equipped with a virtual
numeric keypad. The special keys of the virtual numeric keypad are recognisable by the numbers
and symbols printed in the upper right corner of each key. If you ha ve switched on the virtual
numeric keypad, you can output the characters shown on the upper right of the keys.
The keyboard layout shown below may differ from your actual device.
1 = Valid characters when the
key is not activated
Num
2 = Valid characters when the
is activated
Further information about the status indicators can be found in chapter "
Status indicators", Page 22.
Num
28 Fujitsu
Working w ith the notebook
Separate number block
NumerickeypadSeparatenumerickeypadNumLock
LIFEBOOK E549 has a virtual number pad, whereas LIFEBOOK
E559 has a separate number pad.
The keyboard of your notebook has a separate number block on the far right.
Function keys and key combinations
Keycombinations
The following description of the function keys and key combinations applies to Windows
operating systems. Some of the functions described below may n ot work in other
operating systems and with some device drivers.
Other key combinations are de scribed in the relevant manuals supplied
with your application programs.
Key combinations are entered as follows:
► Press the first key in the combination and keep it pressed.
► While holding the first key down, p ress the other key or keys in the combination.
If the key combinationFn+
F
is pressed: Instead of the imprinted standard functions
of the function keys, the Fn functions can be executed by pressing the keys d irectly.
Fujitsu 29
Working with the notebook
Function key Description
Switch microphone on/off
This function key switches the microphone off and on.
F1EnableDisable
Switching the loudspeakers on and off
Use this function key to switch your notebook’s loudspeakers off
and on.
F2LoudspeakersLoudspeakers
Decrease volume
This function key reduces the v olume of the built-in loudspeakers.
F3Volume
Increase volume
This function key increases the volume of the built-in loudspeakers.
F4Volume
Switching the wireles
This function key swi
F5Wirelesscompone nt sWirelesscomponents
Switching the touch
This function key sw
off or on.
F6TouchpadTouchpadbuttonsTouchpad
Decrease screen b
This function key
ss
F7LCDscreenScreenbrightne
Increase scree
This function k
ness
F8Screenbright
Power management functions
Use this function key to activate the energy saving functions (see
chapter "
F9Energysavingf unct ions
Toggle output screen
If an external monitor is connected, the screen on which the output
is to be displayed can be selected with this function key.
Screen output is possible:
• only on the notebook’s LCD screen
• on the LCD screen of the notebook and the external monitor
at the same time
• only on the external monitor
This setting is useful if you would like a high resolution and a
high refresh rate on an external monitor.
F10Toggleoutputscreen
Prt Scrn
This function key ta kes a screenshot of the current screen display
and saves it to the clipboard.
Num Lock
This function key activates the virtual number block. Th e
characters found on the upper right of the k eys are then output.
s components on / off
tches the wireless components off or on.
pad and touchpad buttons on/off
itches the touchpad and the touchpad buttons
rightness
decreases the brightness of the screen.
n brightness
ey increases the brightness of the screen.
Using the power-management features", Page 38).
30 Fujitsu
Working w ith the notebook
Combination Description
ns
ch between several open
Del
AltCtrl
++
Switch between open applicatio
Usethiskeycombinationtoswit
applications.
Alt+Tab
Windows security/Task-Manager
This key combination opens the Windows security/Task-Manager
window.
Ctrl+Alt+Del
Back tab
This key combination moves the cursor back to the previous tab
stop.
Shift+TabBacktab
Key combinations using the Windows keys are detailed in the manual
for your operating system
In addition, the following non-labelled key combinations are supported:
Fn
Fn
Fn
+
+
+
S
= Pause
B
= Break
R
=SysRq
•
•
•
Keyboard with background lighting (optional)
ting
KeyboardBackgroundligh
On this version of the keyboard, repeated pressing of the key combination
space bar
allows the background lighting to be switched on an d off and also
a choice to be made between two levels of brightness.
In battery mode, it is recommended to turn on the backlight only when needed
and to use the lower brightness level to maximize b attery life.
Fn
+
Country and ke
yboard settings
► Change the country and keyboard settings as described in the documentation for your operating
system.
Fujitsu 31
Working with the notebook
Touchpad and touchpad buttons
Keep the touchpad clean. Protect it from dirt, liquids and grease.
TouchpadTouchpad
Never use the touchpad if your fingers are dirty.
Do not rest heavy objects (e.g. books) on the touchpad or the touchpad buttons.
1
1 = Touchpad
2 = Touchpad buttons
2
You can move the cursor using the touchpa d.
The touchpad buttons allow you to select and execute commands. They correspond
to the buttons on a conventional mouse.
You ca n also deactivate the touchpad via the keyboard, so that you cannot move the
cursor unintentionally (see chapter "
Moving the poin
► Move your finger on the touchpad.
Touchpad
The pointer w
ill move.
ter
Function keys and key combinations", Page 29).
Selecting an item
► Move the pointer to the item you wish to select.
Touchpad
► Tap the touchpad once or press the left button once.
The item is selected.
Executing commands
► Move the pointer to the field you wish to select.
Touchpad
► Tap the touchpad twice or press the left button twice.
The command is executed.
32 Fujitsu
Working w ith the notebook
Dragging items
► Select the desired item.
Touchpad
► Press and hold the left button and, with your finger on the touchpad, drag
the item to the desired position.
The item will be moved.
LCD screen
LCDscreenNotes
High-quality LCD screens (TFT) are installed in Fujitsu notebooks. For technical rea sons,
these screens are manufactured for a particular resolution. An optimum and sharp image can
only be ensured with the resolution intended for the particular screen. A screen resolution
which differs from the specification can result in an unclear image.
The resolution of your notebook’s screen is set to the optimum at the factory.
With the present standards of production technolog y, absolutely flawless screen images
cannot be guaranteed. There may b e a few constantly light or dark pixels (picture
elements) on the screen. The maximum permitted number of such faulty pixels is
specified in the international standard ISO 9241-307 (Class II).
Example:
A screen with an HD re solution of 1366 x 768 has 1366 x 768 = 1049088 pixels. Each pixel consists
of three subpixels (red, green and blue), making a total of about 3 million subpixels. According to ISO
9241-307 (class II), a maximum of 2 light and 2 dark pixels and in addition 5 light or 10 dark subpixels
or an equivalent mix (1 light subpixel counts as 2 dark subpixels) are allow ed to be defective.
Pixel
A pixel consists
blue. A pixel is
by complete fun
Subpixel
A subpixel is a
within a pixel
Cluster A cluster contains two or more defective pixels or
subpixels in a 5 x 5 pixel block.
of 3 subpixels, normally red, green and
the smallest element that can be generated
ctionality of the display.
separately addre ssable internal structure
that enhances the pixel function.
Backgroun
LCD screen
lighting
can set th
Synchro
For more
Page 29 un
d lighting
s are operated with background lighting. The luminosity of the background
can decrease during the period of use of the notebook. However, you
e brightness of your screen individually.
nising the display on the LCD screen and an external monitor
information, please refer to the chapter "
Function keys and key combinations",
der "Toggle output screen".
Fujitsu 33
Working with the notebook
Webcam
Webcam
Depending on the software used, you can use your Webcam to take p ictures,
record video clips or take part in web chats.
The WebCam has its own status indicator. The indicator lights up when the WebCam is switched on.
• The picture quality depends on the lighting conditions an d the software being used.
• You can only operate the webcam with a particular application (e.g. an Internet telephony
• When using the webcam the notebook support must not wobble.
• The webcam automatically adjusts itself to the current light level. For this reason
Depending on the device version, your device may have an integral
Webcam with microphone.
program or a video conferencing program which supports a webcam).
the LCD screen may flicker while the light level is adjusted.
Further information on using the webcam and on the additional settings
which are possible for your webcam can be found in the help function
of the program which uses the webcam.
34 Fujitsu
Working w ith the notebook
Rechargeable battery
RechargeablebatteryBatteryLife,batteryRechargeablebatteryRechargeablebattery
When not plugged into a m ains socket, the notebook runs on its built-in battery. You
can increase the life of the battery by caring for the battery properly. The average
battery life is around 500 charge/discharge cycles.
You can extend the battery life by taking advantage of the available energy saving functions.
Charging, caring for and maintaining the battery
BatteryBattery
The notebook’s rechargeable battery can only be charged when the ambient temperature
is between 5°C / 41°F and max. 35°C / 95°F.
You can charge the battery by connecting the notebook to the mains adapter
Mains adapter connecting", Page 20).
(see "
Please note that the battery will not be charged if the battery state of charge is
between 90% and 100%. If the battery state of charge is less than 90 % and the mains
adapter is connected, the battery will be charged to 100%.
When the battery state of charge is low, a message from the operat ing system appears.
If you do not connect the mains adapter within about 5 minutes of the message
appearing, your notebook will a utomatically switch off.
monitoring the battery charging level
BatteryBatterystatusmeter
Windows also has a "Battery status meter" in the taskbar for monitoring the battery capacity. When
you place the mouse pointer on the battery symbol, the system displays the battery status.
Storing the battery
rge,battery
acity,battery
BatteryBatterySelf-discha
chargingcap
Store battery packs in a dry environment at a temperature between 0°C / 32°F and 30°C / 86°F. The
lower the temperature at which the batte ries are stored, the lower the rate of self-discharge.
If you will be storing batteries for a longer period (more than tw o months),
the battery charge level should be approx. 30 %. To prevent exhaustive
discharge which would permanently damage the battery, check the level
of charge of the battery at regular intervals.
To be able to make use of the optimal charging capacity of the batteries, the battery
should be completely discharged and then fully recharged.
If you do not intend to use a battery for long periods of time, remove it from
the notebook. N ever store a battery in the device.
If the device will not be used for a period of more tha n two days, remove the
batteries from the device so that their state of charge is maintained.
Fujitsu 35
Working with the notebook
Removing and installing the battery
Only use batteries a pproved by Fujitsu for your notebook.
Never use force when fitting or removing a battery.
Make sure that no foreign bodies get into the battery connections.
Never store a battery for long periods in the discharged state. This
can make it impossible to recharge.
The LIFEBOOK E559 is shown below. The procedure is identical for both device variants.
Removing a battery
► Prepare for removal, see chapter "Preparing to remove components", Page 65.
1 HOLD
1
a
3
3 PULL UP
2
► Slide the l
► Slide the locking device (2) in the direction of the arrow.
► Grasp the
in the di
36 Fujitsu
ocking device (1) in the direction of the arrow and hold it in place.
opening (b) and lift the battery out of the battery compartment
rection of the arrow (3).
Working w ith the notebook
Installing a battery
2
1
► Position the battery at the edge.
► Insert the battery into the battery compartment until it engages positively (1)
► Slide the locking device (2) in the direction of the arrow.
► Complete the removal, see chapter "
Finishing comp onent removal", Page 72.
Fujitsu 37
Working with the notebook
Using the power-management features
PowerPowerBattery
The notebook uses less power when the available power-management features are used. You
will then be able to work longer when using the battery before having to recharge it.
Power efficiency is increased and environmental pollution reduced. By
choosing the best power options, you can make significant savings and
at the same time help protect the environment.
When you close the LCD screen, depending on the setting in Windows, the
notebook automatically enters a power saving mode.
► Select the power management functions in your Control Panel.
If you need further information about an option, you can get help about most settings
by pressing the key combination
Whenthenotebooki
During power savin
orinaswapfile on t
Never turn off yo
nearly empty, cl
Fn+F1
s in power-saving mode, the following must be remembered:
g mode, open files are held in the main memory
he hard disk.
ur notebook while it is in a power saving mode. If the built-in battery is
ose the open files and do not go into power saving mode.
to show the Microsoft help.
If you do not intend to use your notebook for a long period of time:
► Exit power saving mode if necessary via the mouse or keyboard or by s witching on the
notebook.
► Close all opened programs and completely shut down the notebook.
38 Fujitsu
Working w ith the notebook
Adjusting fan control
You can adjust the fan control in the BIOS Setup Utility. The following settings are available:
• Normal: The system is cooled to ensure that the maximum system
performance is always available.
• Silent: The fan rotation speed, and therefore the noise created by the fan, is reduced.
► Call up the BIOS Setup Uti lity.
► In the menu Advanced - Miscellaneous Configurations select the Fan Cont rol function.
► Choose the setting Normal or Silent.
Instructions for how to call up and operate the BIOS-Setup-Utility can be found
in chapter "
With the Fujitsu Utility Function Manager you can also switch between these two
settings with Windows. In the Function Manager, select the Fan menu item with
the options Quiet Mode (corresponds t o Silent) and Normal Mode.
Settings in BIOS Setup Utility", Page 73.
Fujitsu 39
Working with the notebook
Memory cards
Slot
Your notebook is equipped with an integrated memory card rea der.
Observe the manufacturer’s instructions when handling the memory cards.
Memorycard
Supported formats
Your notebook supports the following format:
• Secure Digital (SD
Inserting the memory card
TM
card)
► Carefully push the memory card into the
slot until you feel it click into place. The
label area must be facing upward. Do not
apply any force, otherwise the delicate
contact surfaces could be damaged.
Memorycard
Depending on the particular type
used, the memory card may protrude
slightly from the slot.
Removing the memory card
Memorycard
In order to protect your data, always follow the correct procedure for removing
the card (see the documentation for your operating system).
► On devices with card locking: Press
on the me m ory card (1).
Memorycard
The memory card is released and
can now be removed.
► Pull the memory card out of the slot (2).
1
2
40 Fujitsu
Working w ith the notebook
Loudspeakers and microphones
MicrophoneLoudspeakersVolumecontrol
You w i l l find information about the exact position of speakers and microphones
in chapter "
Please refer to chapter "
the volume and also enabling/disabling the loudspeakers via the keyboard.
Ports and controls", Page 9.
Function keys and key combinations", Page 29 for information on setting
If you attach an external microphone, the built-in m icroph one is disabled.
When you connect headphones or external speakers, the built-in speakers are disabled.
Information on connecting headphones and a microphone can be found
in "
Connecting externa l devices", Page 58.
Fujitsu 41
Working with the notebook
SIM card (configuration dependent)
The LIFEBOOK E559 is shown below. The procedure is identical for both device variants.
All device variants support cards in micro-SIM format (15 mm x 12 mm).
A S IM Card (Subscriber Identity Module) is a chip card which is inserted in a mobile telephone or
notebook and, together with an integrated LTE module, enables access to a mobile radio network.
Follow the instructions supplied by the provider of the SIM card.
The SIM card slot is located in the battery compartment and can only
be accessed when the battery is removed.
42 Fujitsu
Working w ith the notebook
Inserting the SIM card
► Prepare for installation of the SIM card, see chapter "Prepari ng to remove components", Page 65.
► Remove the battery, see "
Removing a battery", Page 36.
a
2
1
b
► Pull the SIM card h
► Insert the SIM card (a) into the SIM card holder (2) as shown in the
diagram on the SIM card holder (b).
► Slide the SIM card holder back into its slot (3).
► Instal
► Complete the installation, see "
l the battery again, see "
older out of the slot (1).
3
Installing a battery", Page 37 .
Finishing component removal", Page 72.
b
Fujitsu 43
Working with the notebook
Removing the SIM card
► Prepare for removal of the SIM card, see "Preparing to remove components", Page 65.
► Remove the battery, see "
Removing a battery", Page 36.
2
1
a
b
► Pull the SIM card h
► Remove the SIM card (a) from the SIM card holder (b).
► Slide the SIM card holder back into its slot (3).
► Instal
► Complete the removal, see "
l the battery again, see "
older out of the slot (1).
Installing a battery", Page 37 .
Finishing component removal", Page 72.
3
b
44 Fujitsu
Working w ith the notebook
Wireless components Wireless LAN / Bluetooth / LTE
The installation of radio components not approved by Fujitsu will invalidate
the certifications issued for this device.
Switching the wireless components on and off
► Press the key with the radio symbol to switch the wireless components on and off (flight
mode).
WirelessLANWirelessLANBluetoothBluetooth
The wireless component indicator will illuminate when one or more wireless
components are switched on.
If you switch off the radio components, the wireless LAN antenna and the
Bluetooth and LTE module will also be switched off.
Pay attention to the additional safety notes for devices with wireless components
provided in the "Safety/Regulations" manual.
You can obtain more information on LTE from your service provider.
Setting up WLAN access
• Requirement: A WLAN must be available and you must have the
corresponding access information.
Information on config uring the WLAN access c an be found in the
documentation for your operating system.
Access via LTE
You can purchase the accessories for LTE reception from your r etailer
or your Fujitsu Technology Solutions de aler.
If you have ordered an LTE module, your device will already be
prepared when you receive it.
You will find information on establishing the connection with the LTE network
in the documentation for the hardware you are using.
Your device can connect with the Internet via the LTE module. To do this,
use one of the following types of connection:
• USB dongle
a USB stick with your mobile phone provider’s SIM card
• a mobile end-device (e.g. mobile phone) with Bluetooth connection
• a mobile end-device (e.g. mobile phone) with data cable
Fujitsu 45
Working with the notebook
Ethernet and LAN
EthernetLAN
The internal network module of your notebook supports Ethernet LAN. You can use it to
establish a connection to a local network (LAN = Local Area Network).
► Connect the network cable to the LAN
port of the notebook (1).
► Connect the network cable to your
network connection (2).
1
2
Your network administrator can help you to configure and use the LAN connections.
The network cable is not included in the delivery scope. This type of
cable can be obtained from a specialist dealer.
Use a shielded network cable (CAT 5e).
46 Fujitsu
Working w ith the notebook
Port Replicator (optional)
PortReplicator
The Port Replicator is a docking device that helps you to quickly connect a Fujitsu Technology
Solutions notebook to your peripheral devices, such as a monitor, printer etc.
Among other things, the Port Replicator is equipped with the standard ports
for monitor, audio, mouse and keyboard.
You simply have to dock the notebook to work with your peripherals. There
is no need to connect additional cables.
For further information about the Port Replicator and the different external
devices that can be connected to it, refer to the "Professional N otebook" manual,
in the section entitled "Connecting external devices".
Ports on the Port Replicator
PortReplicatorPorts
4
3
2
7
8
9
10
11
12
1
13
5
6
1 = Headphone jack (left), microphone
jack (right)
2 = ON/OFF button
3 = Connector on the Port Replicator for the
docking port on the bottom of the notebook
4 = Key lock (optional)
5 = Unlocking lever
8 = USB 3.1 Gen1 port (USB Type-A)
9 = Displayports
10 = DVI-D monitor port
11 = VGA monitor port
12 = LAN port
13 = Security Lock device
6 = DC jack socket (DC IN)
7 = USB 3.1 Gen1 port with charging
function (USB Type-C™)
The DVI port and the neighbouring Displayport cannot be used at the same time.
Fujitsu 47
Working with the notebook
Connecting the notebook to the Port Replicator
The mains adapter must be connected to the Port Replicator when the
notebook is connected to the Port Replicator.
We re commend that the notebook is not operated with the LCD screen closed when
the notebook is connected to the Port Replicator. The resulting o verheating can
cause reduced performance and increased activity of the integrated fan.
PortReplicator
► Disconnect the mains adapter cable from the DC socket (DC IN) of the notebook.
1
► Position the notebook so that it is in line with the back edge of the Port Replicator.
► Place the
notebook onto the Port Replicator (1) and ensure that it locks into place correctly.
48 Fujitsu
Working w ith the notebook
Connecting the mains adapter to the Port Replicator
► Connect the power cable (1) to the power
adapter provided for the device, see
chapter "
► Plug the power cable into the mains
3
2
1
When the notebook is connected to a Port Replicator, the operating system creates
a hardware profile for the "Docked " mode. In this profile, for example, th e setting is
saved as to which monitor was last used for output. This profile will be loaded, as
soon as the notebook is connected to a Port Replicator of the same type.
socket (2).
► Connect the mains adapter cable to the DC
jack (DC IN) of the P ort Replicator (3).
Technical data", Page 84.
Switching on the notebook via the port replicator
► Press the ON/OFF button on the port
replicator to switch the notebook on.
The power-on indicator of the Port
Replicator lights up.
Fujitsu 49
Working with the notebook
Disconnecting the notebook from the Port Replicator
3
1
2
► Turn the key in th
► Pull the unlocking lever in the direction of the arrow (2), until you hear the notebook unlatch.
► Lift off the no
e direction of the arrow (1) to unlock the port replicator.
tebook (3).
50 Fujitsu
Security functions
Securityfunctions
Your notebook has several security features that you can use to secure your
system from unauthorised access.
This chapter explains how to use each function, and what the benefits are.
Please remember that in some cases, for example, forgetting your password,
you may be locked out and unable to access your data. Therefore,
please note the following information:
• Make regular backups to external data carriers such as external hard
drives, CDs, DVDs or Blu-ray Discs.
• Some secu rity functio
of the passwords and ke
If you forget your passwords you will need to contact the our Service
Desk. Deletion or resetting of passwords is not co vered by your warranty
and a charge will be made for assistance.
If you change the Password Severity setting from Strong to Stringent in the Security
BIOS Se tup Utility menu, the Fujitsu Service Desk can no longer reset the password.
In this case, the system can remain permanently unusable.
Therefore, Fujitsu recommends to generally set u p a supervisor password
with the setting Password Severity = Strong.
Configuring the fingerprint sensor
FingerprintsensorFingerprintsensor
Whether or not your device has a fingerprint sensor depends on the
device configuration you have ordered.
ns need you to choose passwords. Make a note
eptheminasafeplace.
Security functions
The fingerprint sensor can record an image of a fingerprint. With additional fingerprint
software, this image can be processed and used instead of a password.
► You must install the fingerprint software
in order to be able to use the
fingerprint sensor (1).
1
The current Workplace Protect software for fingerprint sensors can be found on the
Internet at
http://www.fujitsu.com/fts/solutions/business-technology/security/secure/index.html".
"
Fujitsu 51
Security functions
Configuring the p alm vein sensor
PalmveinsensorPalmveinsensor
The palm vein sensor can record the image of the pattern of the veins of the hand. Th is image
is evaluated by additional software and can be used instead of a password.
Whether your device has a palm vein sensor depends on the device
configuration you have ordered.
► To be able to use the palm vein sensor
(1), you must install the software.
1
The current Workpl
the Internet at
"
http://www.fuji
ace Protect software for palm and fingerprint s ensors can be found on
tsu.com/fts/solutions/business-technology/security/secure/index.html".
Using the Security Lock
Your device comes with a Security Lock mechanism for the Kensington Lock Cable. You
can use the Kensington Lock Cable, a sturdy steel cable, to help protect your notebook
from theft. The Kensington Lock Cable is available as an accessory.
Fujitsu recommends the use of a c ombination lock.
► Fit the Kensington Lock Cable to the
mechanism on your notebook.
UsingtheKensingtonLockCableSecurityLockMechanicalbackupAnti-theftprotection
K
Attach another Kensington Lock Cable to your Port Replicator to protect
your Port Replicator from theft as well.
52 Fujitsu
Security functions
Configuring password protection in BIOS Setup Utility
Before using the various options for password protection in the BIOS Setup utility
to increase data security, please observe the following:
Make a note of the passwords and keep them in a safe place. If you forget your
supervisor password you will not be able to access your notebook. Deletion of the
password is not covered by your warranty and a charge will be made for assistance.
Passwordprotection
Your password can be up to
letters, numbers and spe
When using special char
on the country variants
If you change the Password Severity setting from Strong to Stringent in the Security
BIOS Se tup Utility menu, the Fujitsu Service Desk can no longer reset the password.
In this case, the system can remain permanently unusable.
Therefore, Fujitsu recommends to generally set u p a supervisor password
with the setting Password Severity = Strong.
Protecting BIOS Setup Utility (supervisor and user password)
If you have opened these operating instructions on the screen, we
recommend that you print them out. You cannot call the instructions onto
the screen while you are setting up the password.
lity
BIOSSetupUti
The supervisor password and the user password both prevent unauthorised use of the BIOS Setup
Utility. With the aid of the supervisor pa ssword you can access all of the functions of the BIOS
Setup Utility, while the user password will only give you access to some of the functions. You
can only set up a u ser password if a supervisor password has already been assigned.
32 characters long and can contain
cial characters.
acters, you must remember that these are dependent
of the keyboard used.
Please refer to section "Settings in BIOS Setup Utility", Page 73 for a de scription
of how to call up an d operate the BIOS-Setup-Utility.
Fujitsu 53
Security functions
Assigning the supervisor and user passwords
► Start the B IOS Setup Utility and go to the Security menu.
► Select the Set Supervisor Password field and press the Enter key.
With Enter new Password: you are asked to enter a password.
► Enter the password and press the Enter key.
Confirm ne w Password requires you to co n firm the password.
► Enter the password again and press the Enter key.
Changes have been saved is a confi rmat ion that the new password has been saved.
► To set the user password, select Set User Password and proceed exactly as
when configuring the supervisor password.
If you do not want to change any other settings, you can exit BIOS Setup Utility.
► In the Exit menu, select the option Save Changes & Exit.
► Select Yes and press the Enter key.
PasswordSupervisorpasswordUserpassword
The notebook is then rebooted and the new password comes into effect. It will now be necessary
to first enter your supervisor or user password in order to open the BIOS Setup Utility.Please
note that the user password only provides access to a few of the BIOS settings.
Changing the supervisor or user password
You can only change the supervisor passwo rd when you have logged into the
BIOS Setup Utility with the supervisor password.
PasswordSupervisorpasswordUserpassword
► Call the BIOS Setup Utility andgototheSecurity menu.
► When changing the password, proceed exactly as for password assignment.
Removing passwords
To re move a password (without setting a new password) perform the following steps:
password
rd
PasswordSupervisor
Userpasswo
► Start the B IOS Setup Utility and go to the Security menu.
► Highlight the Set S upervisor Password or Set User Password field and press the Enter key.
You will be requested to enter the current password by the Enter Current Password prompt.
You will be requested to e nter a new password by the Enter New Password prompt.
► Press the Enter key twice.
► In the Exit menu, select the option Save Changes & Exit.
► Select Yes and press the Enter key.
The notebo ok will now reboot with the password removed.
Removing the supervisor password simultaneously deactivates the user password.
54 Fujitsu
Security functions
Password protection for booting of the operating system
With the supervisor password you have set in the BIOS Setup Utility (see
section "
also prevent starting of the operating system.
Operatingsystem
Activating system protection
► Start the BIOS Setup Utility and go to the Security menu.
Operatingsystem
► Select the PasswordonBootoption and press the Enter key.
► Select the desired option (Disabled, First Boot or Every Boot) and press the Enter key
► Select the Save Changes & Exit option under Exit.
The notebook reboots. You will be prompted to en ter your password (the supervisor password).
Deactivating system protection
► Start the BIOS Setup Utility and go to the Security menu.
Operatingsystem
► Select the PasswordonBootoption and press the Enter key.
► Select the Disabled option and press the Enter key.
If you do not want to change any other settings, you can exit BIOS Setup Utility.
► Select the Save Changes & Exit option under Exit.
The notebook will reboot. The system is no longer password-protected.
Assigning the supervisor an d user passwords", Page 54), you can
Password protection for the ha rd disk
If a s upervisor password has been assigned, a password for the hard disk can
also be set in the Hard Disk Security me nu.
The hard disk is protected by this password. Data on this hard disk can only be read
into another system if the correct password has been entered.
Fujitsu 55
Security functions
Trusted Platform Module (TPM) (device-dependent)
TPMTrustedPlatformModule
To use the TPM, you must activate the TPM in the BIOS Setup before the software
is installed . The condition for this is that you have assigned at least the supervisor
password (see "
Instructions on how to call up and use the BIOS Setup Utility can be found in
section "
Enabling TPM
• Requirement: You have set a supervisor passw ord, see "Security functions", Page 51.
► Call up the BIOS S etup a
► Mark the TPM (Security Chip) Setting field and press the Enter key
► Select the "Security
Once you have activated the TPM through a reboot, the Clear Security Chip menu option appears.
With Clear Securit
been used. With Ena
Root Keys, AIK - At
Please note that y
encrypted with t
► Select the Exit S
► Press the Enter key and select Yes.
The notebook w
Security functions", Page 51).
Settings in BIOS Setup Utility", Page 73.
nd select the Security menu.
Chip" "Enabled" entry to activate the TPM
yChip, you can delete the owner in the TPM, if the TPM has already
bled, all secret keys generated by applications (e.g. S RK - Storage
testation Identity Keys, etc.) are deleted.
ou will then no longer be able to access the data you have
he keys based on that holder.
aving Changes option in the Exit menu.
ill restart, and TPM will be enabled after the reboot.
Disabling TPM
• Requirement: You have set a supervisor passw ord, see "Security functions", Page 51.
► Call up the BIO S Setup and select the Security menu.
► Mark the TPM (Security Chip) Setting field and press the Enter key.
► Select the "Security Chip" "Disabled" entry to deactivate the TPM
► From the Exit menu, choose the opt ion Exit Saving Changes.
► Press the Enter key and select Yes.
Your notebook will now restart and TPM will be disabled.
56 Fujitsu
Security functions
SmartCard reader (configuration dependent)
Securityfunctions,
SmartCards are not supplied as standard equipment. You can use all SmartCards that comply with
the ISO standard 7816-1, -2 or -3. These SmartCards are available from various manufacturers.
With the appropriate software you can use your SmartCard as an alternative to password protection,
but also as a digital signature, for encrypting your e-mails or for home banking.
We recommend that you always use two SmartCards. A lways keep one of the SmartCards
in a safe place if you are carrying the other SmartCard with you.
In order to be able to take advantage of all the security features of your notebook,
you will need a CardOS SmartCard from Fujitsu.
Depending on the device configuration level, your notebook is equipped
with a SmartCard reader.
The SmartCard can only be used with a PIN, offering maximum protection even if
you lose the SmartCard. In order to maximise your security, the CardOS SmartCard
is disabled if three incorrect attempts are made to enter the PIN.
When you use the CardOS SmartCard f or the first time, you will either need to enter the
preset PIN "12345678" or the PIN given to you by your systems administrator.
Inserting the S
Do not use force when inserting and removing the SmartCard.
Make sure that foreign o bjects do not fall into the SmartCard reader.
Fujitsu 57
martCard
► Slide the SmartCard into the SmartCard
reader with the chip facing upwards
and to the front.
Connecting external devices
Connecting external devices
Always refer to the safety information provided in "Important notes", Page 15 before
connecting or disconnecting any devices to or from your notebook.
Always read the documentation supplied with the device you wish to connect.
Never connect or disconnect cables during a thunderstorm.
Never pull at a cable when disconnecting it. Always grasp the plug.
With some devices such as USB devices, it is not necessary to switch off
the no tebook and the device before connecting/disconnecting. For more
information about whether or not devices need to be switched off, please refer
to the documentation supplied with the external device.
Some of the external devices require special drivers (see the o perating
system and external device documentation).
58 Fujitsu
Connecting external devices
Connecting an external monitor
An analogue monitor is connected to the analogue VGA monitor po rt, a digital monitor to
the DisplayPort or the DVI-D monitor port on the optional Port Replicator.
The HDMI port of your notebook can be used to connect an external amplifier,
LCD TV or a plasma TV with an HDMI connection.
MonitorVGAconnectionsock etMonitorportMonitorport
Digital DisplayPort (on LIFEBOOK E559 or on
optional Port Replicator)
Digital DVI-D monitor port (on the optional Port
Analogue VGA monitor port (on notebook or on
optional port replicator)
Digital HD
MI port
Replicator)
► Switch off the notebook and the external monitor.
► Plug the data cable of the external monitor into the monitor port.
► First switch on the external monitor and then the notebook.
You can also switch between the external monitor and the LCD monitor of the
notebook, see chapter "
Function keys and key combinations", Page 29.
You can display the same picture on the external monitor and the
notebook LCD monitor simultaneously.
If yo u wish to operate the monitor via a DVI port, use the optional Port
Replicator available for your notebook.
Fujitsu 59
Connecting external devices
Connecting USB devices
USBports
On the USB ports, you can connect external devices that also have a US B port
(e.g. a DVD drive, a printer, a scanner or a modem).
USB devices are hot-pluggable. This means you can connect and disconnect
devices while your operating system is running.
USB 1.x has a maximum data transfer rate of 12 Mbit/s.
USB 2.0 has a data transfer rate of up to 480 Mbit/s.
USB 3.0 has a data trans
USB 3.1 (Gen1) has a dat
USB 3.1 (Gen2) has a da
Additional informat
ferrateofupto5Gbit/s.
a transfer rate of up to 5 Gbit/s.
ta transfer rate of up to 10 Gbit/s.
ion can be found in the documentation for the USB devices.
► Connect the data cable to the
external device.
► Connect the data cable to a USB
port of the notebook.
Device drivers
USB devices will be automatically recognised and installed by your operating system.
60 Fujitsu
Connecting external devices
USB connection with charging function (USB Type-C)
USBconnectionwithchargingfunction(USBType-C)
You can use this USB port to charge or power a connected USB device.
This is also possible with connected notebook computers by g oing to the BIOS Setup Utility
under the menu Advanced > Miscellaneous Configurations and activating the function USB Type-C
Power Delivery on System-Off. Instructions for how to call up and operate the BIOS Setup
Utility can be found in section "
Settings in BIOS Setup Utility", Page 73.
USB devices are hot-pluggable. This means yo u can connect and disconnect
the cables of USB devices while the system is running.
Additional information can be found in the documentation for the USB devices.
With the Port Replicator available as an accessory, the notebook can
be supplied with power via the USB port.
► Connect the data cable to the
external device.
+
► Connect the data cable to a USB port
(USB Type-C) of the notebook.
Fujitsu 61
Connecting external devices
USB port with charging function (Anytime USB charge)
You can use this USB port to charge or supply power to a connected USB device (e.g.
to charge a PDA or a mobile phone or to connect a USB lamp).
Charging is also possible when the notebook is switched off, if the Anytime USB Charge function
is activated in the Advanced menu of the BIOS Setup Utility. If the setting AC is selected,
the device will only be charged when the mains adapter is connected.
Please refer to section "
of how to call up and operate the BIOS-Setup-Utility.
USBchargingfunction
It is recommended that the notebook be operated with the power supply connected
whenever the USB port with charging function is in use, as this function will drain
the battery more quickly if an external USB device is being charged.
The power supply unit must already be connected when the notebook is
switched off, as otherwise the USB charging function will be disabled and
the connected USB devices will not be charged.
Some USB devices (e.g. mobile telephones) require a driver in order to utilise the
USB charging function. In this case the USB charging function will not work when the
notebook is switched off, as no drivers are active when the notebook is switched o ff.
Settings in BIOS Setup Utility", Page 73 for a description
► Connect the data cable to the
external device.
► Connect the data cable to a USB port
(Anytime USB charg e) of the notebook.
How to remove USB devices correctly
Always cor
to ensure
► Left click on the icon to safely remove hardware, located in the taskbar.
► Select t
► Press the Enter key.
62 Fujitsu
he device which you want to shut down and remove.
r the dialogue box which tells you that it is now safe to remove the device.
Wait fo
rectly remove the device according to the rules described below,
that none of your data is lost.
Connecting external devices
Headset port
ConnectingaudiodevicesAudioportsConnectingheadphones
The headset port lets you connect a headset, headphones, external speakers
or microphones to your notebook.
► Connect the audio cable to the
external device.
► Connect the audio cable to the headset
port of the notebook.
The internal loudspeakers are disabled.
If you buy a cable from a ret ailer, please note the following information:
The headset port on your notebook is a "3.5 mm jack socket".
If you want to conn ect a headset, headphones or loudspeakers, you
will need a "3.5 mm jack plug".
Fujitsu 63
Removing and installing components
during servicing
Removing and installing compo
nents
during servicing
The illustrations shown below may differ from your actual device. They are
merely intended to clarify the principles involved.
Only qualified technicians should repair your notebook. Unauthorised
opening or incorrect repair may greatly endanger the user (electric shock,
fire risk) and will invalidate your warranty.
Servicing
Components
After consulting the Hotline/Service Desk, you may remove and install the
components described in this chapter yourself.
If you remove and install components without consulting the Hotline/Service
Desk, then the warranty of your notebook will be voided.
Notes on installing and removing boards and components
• Switch the notebook off and pull the power plug out of the mains socket.
• Always remove the battery.
• Take care when you u se the locking mechanisms on the battery and any other component.
• Never use sharp objects such as screwdrivers, scissors or knives as leverage to remove covers.
NotesBoardESD
Boards with el
shown.
When handli
points:
• You must alw
object) be
• The equip ment and tools you use must be free of static charges.
•Removeth
boards co
• Always hold bo ards with ESDs by their edges.
• Never to
ectrostatic sensitive devices (ESD) are marked with the label
ng boards fitted with ESDs, you must always ob serve the following
ays discharge static build up (e.g. by touching a grounded
fore working.
e power plug fro m the mains supply before inserting or removing
ntaining ESDs.
uch pins or conductors on boards fitted with ESDs.
64 Fujitsu
Removing and inst alling compone nts
during servicing
Preparing to remove components
If you are going to remove or change system components, prepare for t he removal as follows:
Please observe the safety information in c hapter "Important notes", Page 15.
Remove the power plug from the mains outlet !
► Switch the device off.
The device must not be in energy-saving mode !
► Close the LCD screen.
► Remove all the cables
► Turn the device over and place it on a stable, flat and clean surface. If necessary, lay an
anti-slip cloth on this surface to prevent the device from being scratched.
► Remove the battery
from the device.
(see "
Removing a battery", Page 36).
Fujitsu 65
Removing and installing components
Removing a cover
Under this cover, you can find all the co mponents that can be removed independently
by the customer in case service is required (memory module, M.2 module and HDD).
eparing to remove components", Page 65.
► Prepare for removal, see "
Pr
during servicing
11
2
► Remove the scre
The LIFEBOOK E
Keep the screws in a safe place.
► Lift the cover off the notebook (2).
66 Fujitsu
ws (1).
549 has 2 screws and the LIFEBOOK E55 9 3 screws.
Removing and inst alling compone nts
during servicing
Installing a nd removing memory
MemorymoduleMainmemoryRemovingmemorySystemexpansionSystemexpansi on
expansion
If you are asked by the Hotline/Service Desk to remove and install the memory
expansion yourself, proceed as follows:
Please observe the safety information in c hapter "Important notes", Page 15.
When installing/removing memory modules, the battery must be removed from
the notebook and the notebook must not be connected to the power supply,
Preparing to remove components", Page 65.
see "
Only use memory expansion modules that have been approved for your
notebook (see "
Technical data", Page 84 ).
Never use force when installing or re moving a memory extension.
Make sure that foreign objects do not fall into the memory extension compartment.
You must open the service compartment to remove or install a memory module. On some devices,
opening the compartment may expose other com ponents. These components should be removed
and replaced only by auth orised specialists. Therefore, be sure to observe the following:
Individual components can become very hot during operation. Therefore, we
recommend that you wait one hour after switching off the notebook before removing
or installing memory modules. Otherwise, there is a risk of suffering burns!
As some components are exposed that are sensitive to static electricity, please take
note of chapter "
Notes on installing and removing boards and components", Page 64.
Removing memory modules
► Carefully push the two mounting
clips outwards (1).
sion
e
Memoryexpan
Memorymodul
The memory module snaps upwards (2).
3
2
1
► Pull the memory module out of its slot
in the dire ction of the arrow (3).
1
Fujitsu 67
Removing and installing components
during servicing
Installing a memory module
► Insert the memory module with the contacts
and the recess (a) facing the slot (1).
MemoryexpansionMemorymodule
2
1
a
► Carefully push the memory module
downwards until you feel it click
into place (2).
Installing and removing an M.2 module
(configuration dependent)
Your LIFEBOOK is equipped with a service compartment for an M.2 module. The LIFEBOO K
E559 can be ordered either with an M.2 module o r with a standard hard disk (HDD). For systems
with HDD, an M.2 adapter is available as an accessory to retrofit an M.2 module instead of the
HDD, if required. For more information on installing a hard disk, see "
the hard disk (only LIFEBOOK E559 with HDD configuration lev el)", Page 70.
A standard hard d isk cannot be installed in systems that were ordered with an M.2 module.
The LIFEBOOK E549 is shown below. The procedure is identical for all
variants. Differences are p ointed out accordingly.
Removing and installing
68 Fujitsu
Removing and inst alling compone nts
during servicing
Installing an M.2 module
► LIFEBOOK E559: If applicable, insert the M.2 adapter into the service compartment.
21
► Insert the M.2 module at a slight angle in the direction of the arrow (1)
into the slot on the mainboard.
► Fasten the M.2 module in place in the slot with the screw (2).
Removing an M.2
► Undo the screw (1).
The M.2 module snaps slightly upwards.
► Pull the M.2 module in the direction of the arrow (2) and out of the slot on
the mainboard and remove it from the casing.
Fujitsu 69
module
1
2
Removing and installing components
during servicing
Removing and installing the hard disk (only
LIFEBOOK E559 with HDD configu
Removing a hard disk
► Remove the cover, see "Removing a cover", Page 66.
For easier removal from the device, the hard disk is installed in a hard disk carrier.
The LIFEBOOK E559 is shown below. The procedure is identical for all
variants. Differences are p ointed out accordingly.
2
1
ration level)
► Slightly ra
► Unscrew the hard disk cable (2) from the hard disk.
► Remove the
► Open the hard disk carrier (3).
► Pull the hard disk out of the hard disk carrier (4) in the direction of the arrow.
70 Fujitsu
ise the hard disk carrier (1).
hard disk carrier.
4
3
Installing a hard disk
Always install the hard disk into the device in the corresponding hard disk carrier.
Removing and inst alling compone nts
1
2
during servicing
► Slide the hard d isk
► Close the hard disk carrier (2).
into the hard disk carrier in the direction of the arrow (1).
3
4
► Connect the hard disk cable to the hard disk (3).
► Place the hard disk into the hard disk compartment (4).
Take care not to trap any cables when fi tting the cover.
► Re-fasten the cover, see "
Attaching the cover", Page 72.
Fujitsu 71
Removing and installing components
Attaching the cover
during servicing
2
2
1
► Place the cover in the correct mounting position (1).
► Tighten the scre
The LIFEBOOK E5
► Complete the installation, see "
ws (2).
49 has 2 screws and the LIFEBOOK E559 3 screws.
Finishing component removal", Page 72.
Finishing component removal
After you have removed or changed the system components as you required, please
prepare your device for operation again as follows:
► Install the battery again (see "
► Turn the notebook the right way up again and place it on a flat surface.
► Reconnect the cables that you disconnected before.
Installing a battery", Page 37).
72 Fujitsu
Settings in BIOS Setup Utility
Settings in BIOS Setup Utility
BIOSSetupUtilitySystemsettings,BIOSSetup UtilityConfiguration,BIOSSetupUtilitySetupSystemconfigurationHardwareconfiguration
The BIOS Setup Utility allows you to set the s ystem functions and the hardware
configuration for the notebook.
When it is delivered, the notebook is set to factory default setting s. You can
change these settings in BIOS Setup Utility. Any changes you make take effect as
soon as you save and exit the BIOS Setup Utility.
The BIOS Setup Utility program contains the following menus:
Info
System
Advanced
Security
Boot
Exit
Starting the BIOS Setup Utility
► Start the devic
BIOSSetupUtility
Depending on the setting for Fast Boot in the BIOS Setup Utility the following display,
if applicable, appears on the screen on start-up:
<F2> BIOS Set
► Press the fu
► If a password has been assigned, enter the password and press the Enter key.
Displays information relating to the BIOS, processor and notebook
Advanced system settings
Configuration of various hardware components, such as mouse, keyboard,
processor
Password settings and security functions
Configuration of the start-up sequence
Exits the BIOS Setup Utility
e (switch off/on or reboot the Operating System).
up <F12> Boot Menu
nction key
F2
.
If you have forgotten the password, contact your system administrator
or contact our customer service centre.
The BIOS Setup Utility starts.
Fujitsu 73
Settings in BIOS Setup Utility
Operating the BIOS Setup Utility
BIOSSetupUtility
Press the
of the individual settings is shown in the right-hand window of the BIOS Setup Utility.
With the
F1
key to display help on the o peration of the BIOS SetupUtility. The description
F9
key you can load the default settings of the BIOS Setup Utility.
► Use the cursor keys
The menu is displayed on the screen.
► Select the option that you want to ch ange with the cursor keys
←or→
to select the m enu in which you would like to configure settings.
↑
or↓.
► Press the Enter key.
► Press the
ESC
key to exit the selected menu.
► For future reference, make a note of the changes you have made (e.g. in this manual).
74 Fujitsu
Settings in BIOS Setup Utility
Exiting BIOS Setup Utility
BIOSSetupUtility
You need to select the desired option in the Exit menu and activate it by pressing the Enter key:
Exit Saving Changes - save ch
► To save the current menu settings and exit the BIOS Setup Utility,selectExit SavingChanges and Yes.
The notebook is rebooted
and the new settings come into effect.
anges and exit BIOS Setup Utility
Exit Discarding Changes – Discard changes and exit BIOS Setup Utility
► To discard the changes, select Exit Discarding Changes and Yes.
The settings in place when BIOS Setup Utility was called remain effective. BIOS
Setup Utility is terminated and the note book is rebooted.
Load Setup Defaul
► To copy the standard entries for all menus of the BIOS Setup Utility,
choose Load Setup Defaults and Yes.
ts – Copy Standard Entries
Discard Changes – Discard changes without exiting the BIOS Setup Utility
► To discard the changes you have made, select Discard Changes and Yes.
ThesettingsinplacewhenBIO S Setup Utility was called remain effective.
You can now make additional settings in the BIOS Setup Utility.
► If you want to exitBIOS Setup Utilitywith these settings, select Exit Saving Changes and Yes.
Save Chan
ges - save changes without exiting
the BIOS Setup Utility
► To save the changes, select Save Changes and Yes.
The changes are saved. You can now make additional settings in the BIOS Setup Utility.
► If you want to exit BIOS Setup Utility with these settings, choose Exit Saving Changes and Yes.
Save Changes and Power Off
► To save the changes and switch off your device, select Save Changes and Power Off and Yes.
The changes are saved. Your device is shut down.
Fujitsu 75
Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTipsFaultTroubleshooting
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumstances that led to the fault. Also
► Switch the notebook off.
► Please contact the Hotline/Service Desk.
Follow the safety notes in the "Safety/Regulations" manual when
connecting or disconnecting cables.
make a note of any error messages displayed.
The telephone numb ers can be found at: "http://support.ts.fujitsu.com/contact/servicedesk".
Have the fo llowing information ready when you call:
• The model name and serial number of the notebook. The serial number is
located on a sticker on the underside of the notebook.
• Notes of any messages that appear on the screen and information on acoustic signals.
• Any changes you have made to the ha rdwa re or software since
receiving the notebook.
• Any changes you have made to the BIOS Setup settings since re ceiving the notebook.
• Your system configuration and all peripheral devices connected to your system.
• Your sales contract.
Our notebooks
means that con
in terms of we
configuratio
compared to a
games with i
been appro
losses or m
versions c
Help if pr
Should you encounter a problem with your computer that you cannot resolve yourself:
► Note the ID number of yo ur device. The ID number is found on the type rating
plate on the back or underside of the casing.
► Contact the Service Desk responsible for your country for clarification of the problem:
http://support.ts.fujitsu.com/contact/servicedesk". When you do this, please have
"
ready the ID number and serial number of your system.
76 Fujitsu
oblems occur
have been designed primarily with mobile applications in mind. This
siderable effort has b een made to optimise components and equipment
ight, space and energy requirements. Depending on the particular
n you have purchased, it is possible that functionality ma y be slightly reduced
desktop PC if you are running processor-intensive gaming softwa re, e.g.
ntensive 3D graphics. Updating your hardware with drivers which have not
ved by Fujitsu Technology Solutions may result in pe rformance losses, data
alfunction of the equipment. A list of approved drivers and current BIOS
an be downloaded from: "
http://support.ts.fujitsu.com/Download/Index.asp"
Troubleshooting and tips
Restore contents of the hard disk from Recovery CD/DVD
Harddisk:Operatingsystem,restoring
You can use the "Windows Recovery CD" (optionally available) and the "Drivers & Utilities
CD/DVD" to reinstall the operating system.
The instructions are provided on the case of the Recovery CD.
You will need an external optical drive available as an accessory.
During the reinstall process your personal files and any installed programs
will be deleted. We advise you to backup your files to an external hard
drive, or CD / DVD disk before you start.
► Switch the notebook on.
Depending on the Fa
information may ap
<ESC>Diagnostic screen <F12>Boot Menu <F2>BIOS Setup
► When this message appears, press the function key
► Insert the "Win
► Select CD-ROM and press the Enter key.
► Follow the ins
After the installation you must install all the drivers again. Some installed hardware
components will not be correctly supported until t his has been done.
► Insert the "Drivers & Utilities" CD/DVD into the optical drive. The CD starts automatically.
► Click on the
► Select Automatic driver installation (Exp ress) and click on Start installation.
► Follow the
► Restart your notebook when the driver installation is completed.
instructions on the screen.
st Boot setting in the BIOS Setup utility, the following
pear on the screen during start:
F12
dows R ecovery CD" into the optical drive.
tructions on the screen.
Desk Update button.
.
Restoring the system under Windows 10
sary, you can reset your system to the original state of the hard disk.
If neces
► Select
► Select Update & security.
► Selec
► Select according to your requirements from the options given.
Fujitsu 77
Settings from the Start menu.
t Recovery.
Troubleshooting and tips
The notebook’s date or time is in
TimenotcorrectTimenotcorrectIncorrectdate/tim eDateisincorrect
Cause Troubleshooting
Time and date are incorrect. ► With the BIOS-Setup-Utility,
If the time and date are still set in correctly after
switching on the notebook.
date and time in the main menu.
► Please contact your sales out
Hotline/Service Desk.
correct
you can set the
let or our
When certain characters are entered on the keyboard, only numerals are written
Cause Troubleshooting
The virtual numeric keypad of your device is
activated, see "
Virtual numeric keypad", Page 28
The notebook’s LCD s
ark
LCDscreenLCDscreenistood
Cause Troubleshooting
Monitor is switched off.
External monitor or television set connected. ► Pre ss the key to switch screen output, see
► Press the
creen remains blank
► Pressakeyortouch
Function keys and key combinati ons",
"
Page 29.
Num
key.
the touchpad.
The LCD screen is difficult to read
LCDscreenLCD screen
Cause Troubleshooting
Reflected glare ► Turn the notebook or alter the tilt of the LCD
screen.
► Increase th
e brightness of the screen.
78 Fujitsu
Troubleshooting and tips
The external monitor remains bl
Monitor
Cause Troubleshooting
Monitor is switched off. ► Switch the external monitor on.
Power saving has been activated (monitor is
blank).
Brightness is set t o dark.
Screen output is set to the notebook’s LCD
screen
The external monitor’s
cable is not connected p
power cable or data
roperly.
► Press any key to continue.
► Adjust the brightness of the
► Press the key to switch scr
► Switch off the external monitor and the
► Check whether the p ower cable is plugged
► Check whether the data cable is properly
► Switch on the external monitor and the
ank
monitor.
een output, see
Function keys and key co
"
Page 29.
notebook.
properly into the externa l monitor and into
the power socket.
connected to the notebook and the external
monitor (if it is plugged in with a connector).
notebook.
mbinations",
The external monitor is blank or the image is unstable
ScreenMonitor
Cause Troubleshooting
The wrong ext ernal monitor has been selected
or the wrong screen resolution has been set for
the application program.
► Stop the appli
Windows by pre
error persist
use the key fo
(see "
Functi
Page 29)toswi
notebook. C
► Set the screen resolution: Set the screen
resolution as described in the documentation
for your operating system.
► Select mo
describe
operatin
cation program und er
s after stopping the program,
r switching screen output
on keys an d key combinations",
hange the following setting:
nitor: Select m onitor 1 or 2 as
d in the documentation for your
g system.
Alt+F4
ssing
tch to the LCD screen of the
.Ifthe
Fujitsu 79
Troubleshooting and tips
The notebook cannot be started
Notebook
Cause Troubleshooting
The battery is not installed co
rrectly.
► Check whether the battery is installed
correctly in its compartment.
► Switch the notebook on.
The battery is dead.
► Charge the battery.
or
► Insert a charged battery.
or
► Connect the mains adapter to the
notebook.
The power adapter is not connected correctly.
► Check whether the mains adapter is
connected correctly to the notebook.
► Switch the notebook on.
The notebook stops working
NotebookEnergysavingmode
Cause Troubleshooting
Notebook is in energy saving mode. ► Leave energy saving mode.
An application programme has caused the
malfunction.
The battery is dead.
► Close the application program or restart
the notebook (by restarting the operating
system or switching the device off and back
on again).
► Charge the battery.
or
► Insert a charged battery.
or
► Connect the mains adapter to the
notebook.
80 Fujitsu
Troubleshooting and tips
The printer does not print
Printerdoesnotprint
Cause Troubleshooting
The printer is not switched on. ► Make sure that the printer is sw
The printer is not connected c
The printer driver is faulty or n ot correctly
installed, or it is th e wrong printer driver.
orrectly.
on and ready for operation (ref
documentation s upplied with t
► Check that the data cable connecting
the notebook to the printer is properly
connected.
► Check that the data cable connecting
the notebook to the printer is properly
connected.
► Check whether the correct printer driver is
loaded (refer to the printer documentation).
itched
er to the
he printer).
The wireless connec
ctiontoanetworkdoesnotw or k
Thewirelessconne
Cause Troubleshooting
The wireless compo
The wireless component is enabled. Despite
this, the wireless connection to a network does
not work.
SmartCard re
Cause
Chip card inserted incorrectly. ► Check if you inserted your Sma rtCard into
nent is disabled.
ader is not recognised.
tion to a network does not work
► Switch the wireless component on (see
"
Switching the wireless components on and
off", Page 45).
► Check whether the wireless connection is
switched on via the software.
► Further information on using the wireless
component can be found in the help files.
Troubleshooting
the SmartCard reader correctly.
► Check whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
SmartCard PIN forgotten
Cause
PIN for
gotten
Troubleshooting
► If you a
re working in a network, contact your
administrator, who can unlock your
system
ok with a Supervisor PIN.
notebo
Fujitsu 81
Troubleshooting and tips
SmartCard lost
Cause
SmartCard lost ► If you are working in a network, contact your
Troubleshooting
system administrator, who can boot up your
notebook with a Supervisor SmartCard.
Error messages on the screen
ErrormessagesonthescreenErrormessage:
This section describes the error messages generated by the BIOS Setup. Error messages displayed
by the operating system or programmes are described in the relevant documen tation.
If the error message appears repeatedly, despite troubleshooting measures, please
contact the place of purchase or our customer service cen tre.
Error message/cause Resolution
CMOS battery bad
If the error message occurs repeatedly, the
buffer battery in the notebook is flat.
System CMOS checksum bad - default configuration
used
The system configuration information is
incorrect.
Extended me
zzzz zzzz
When test
resulted
Failure
The set
Keybo
Keyboard error
nn Stuck key
mory failed at offset: xxxx Failing Bits:
ing the extended memory an error has
at the address xxxx.
Fixed Disk n
tings of the hard disk drive are incorrect.
ard controller error
► Contact your sales outlet or our customer
service centre.
► Switch the notebook off.
► Switch the note
► Press the function key
BIOS Setup.
► In the BIO S Set
► Select the entry Load Setup Defaults.
► Select OK and
► Check whether the additional memory
module has been inserted correctly.
► Start the BIOS Setup (Primary Master
submenu) and select the correct settings.
► Switch the notebook off using with the
ON/OFF button.
► Wait 3 - 5 seconds and switch on the
notebook again.
If you are using an external keyboard:
► Check the connection and reboot the
notebook.
► Make sure that no key is pressed.
book on.
F2
to access the
up, select the Exit menu.
press the Enter key.
82 Fujitsu
Error message/cause Resolution
Operating system not found
► Check in the BIOS Setup whether y
disk has b een set correctly.
► Make sure that the ope rating system is
installed on the corresponding drive.
Press <F1> to resume, <F2> to SETUP
This error message appears if an error occurs
during the self-test before starting the operating
system.
Previous boot incomplete - Default configuration
used Due to an error during the previous system
► Press the
operating system.
► Press the function key
BIOS Setup.
► Press the
to do so.
boot, default values were used for certain
settings. Check the settings in the BIOS Setup.
Real time clock error
► Contact your sales outlet or our customer
service centre.
nnnnK Shadow RAM failed at offset: xxxx Failing
Bits: zzzz
System ba ttery is dead - Replace and run SETUP
► Contact your sales outlet or our customer
service centre.
► Contact your sales outlet or our customer
service centre.
System cache error - C ache disabled
► Contact your sales outlet or our customer
service centre.
System timer error
► Contact your sales outlet or our customer
service centre.
Troubleshooting and tips
F1
function key to start the
F2
to access the
F1
function key when prompted
our hard
Fujitsu 83
Technical data
Technical data
Technicaldata
LIFEBOOK
Technicaldata
Ambient conditions
Operating temperature 5 °C .... 35 °C / 41°F .... 95°F
Temperature in transit
Relative humidity
Operating height
Dimensions
Width x depth x height • 333,6 mm x 234 m m x
Weight
Main memory
Slots 2 slots 260 pin DDR4 (16 G B yte x 2) SO-DIMM with a total
Approved memory modules 2400 MHz
LIFEBOOK E549 LIFEBOOK E559
–10 °C .... 60 °C / 14 °F .... 140 °F
20 % ... 80 % (no condensation)
up to 2000 m
23,9 mm /
13,13” x 9,21” x 0,9
• 1,79kg/
3,95 lbs
of max. 32 GByte
• 379 mm x 256 mm x
23,9 mm /
4”
14,92” x 10,08” x 0,
• 2,04kg/
4,50 lbs
94”
The data sheet for the device provides further technical data. You will find the data
sheet on y our device or on the Internet at "
http://www.fujitsu.com/fts/support/".
Rechargeable battery
You c an find information on the batteries used in your device on the
Internet at "
Rated voltage 14.4 V
Rated capacity 3490 mAh
Type Lithium ions
Interchangeability Possible by user, see chapter "Removing and
Type Lithium metal
Interchangeability By authorized service provider
84 Fujitsu
http://www.fujitsu.com/fts/support/".
LIFEBOOK E549/E559:
4-cell battery 50 Wh
installing the battery", Page 36
Button cell battery CR2032
Mains adapter (notebook computer)
Technicaldata
Electrical data
Rated voltage
100 V – 240 V ( automa tic)
Rated frequency 50 Hz to 60 Hz (automatic)
Secondary
Nominal power 65 W
Rated voltage 19 V
Max. rat ed current 3.42 A
An additional mains adapter or power cable can be ordered at any time.
Mains adapter (port replicator)
Technicaldata
Electrical data
Nominal voltage
Nominal frequency 50 Hz – 60 Hz (automatic)
Secondary
Nominal power 90 W
Nominal voltage 19 V
Maximum rated current 4.74 A
An additional mains adapter or power cable can be ordered at any time.
100 V to 240 V (automatic)
Technical data
Fujitsu 85
Manufacturer’s notes
Manufacturer’s notes
Disposal and recycling
Notes
If the battery is not replaceable by the user, have it replaced and disposed
of by an authorized service provider.
You can find information on this subject on your notebook or on our website
https://www.fujitsu.com/emeia/about/local/csr/recycling/").
("
Other certification markings
Certificationmarkings
Any other certificatio
Additional Certifica
If such markings are
"
http://support.
n markings are listed in the "Manual Appendix -
tions" supplement.
available, you can find the supplement on the Internet a t
ts.fujitsu.com/Manuals/" with the Operating Manual for your device.
86 Fujitsu
Index
Index
A
Alt + Tab 31
Anti-theft protection 52
Audio ports 63
B
Back tab 31
Background lighting 31
Backspace 27
Battery
battery life 35
caring for and maintaining 35
charge level 35, 38
charging 35
Self-discharge 35
storing 35
Battery indicator 23
Battery status indicator
see Battery indicator 23
Battery status meter 35
Battery sym bol
see Battery indicator 23
BIOS Setup Utility
calling 73
exiting 75
operating 74
protecting with password 53
settings 73
Bluetooth
Switching the module off 45
Switching the module on 45
Bluetooth, safety notes 16
Board 64
Buttons 26
C
Caps Lock 27
indicator 24
Certification markings 86
charging capacity, battery 35
Cleaning 18
Components
installing / removing 64
Configuration, BIOS Setup Utility 73
Connecting audio devices 63
Connecting headphones 63
Ctrl+Alt+Del 31
Cursor control 27
Cursor keys 27
D
Date is incorrect 78
Device
setting up 20
Disable
microphone 30
Drive
indicator 23
E
Enable
microphone 30
Energy
energy saving 16
Energy saving 16
Energy saving functions 30
Energy saving mode
leaving 80
Enter 27
Enter key 27
Error message:
on the screen 82
Error messages on the screen 82
ESD 64
Ethernet LAN 46
F
F Lock
Indicator 23
F1 30
F10 30
F2 30
F3 30
F4 30
F5 30
F6 30
F7 30
F8 30
F9 30
Fault
correction 76
Fingerprint sensor 51
configure 51
First-time setup 19
Fn key 27
G
Getting started 19
Fujitsu 87
Index
H
Hard disk:
restoring the contents 77
Hardware configuration 73
I
Important notes 15
Incorrect date/time 78
Indicator
Caps Lock 24
drive 23
F Lock 23
Num Lock 23
Scroll Lock 24
K
Key combinations 29
Keyboard 26
Background lighting 31
cleaning 18
L
LCD screen
cleaning 18
decrease brightness 30
difficult to read 78
notes 33
reflected glare 78
remains blank 78
LCD screen is too dark 78
Life, battery 35
Line feed 27
Loudspeakers 41
switch off 30
switch on 30
M
Main memory
see Adding memory 67
Mains adapter
connecting 20
setting up 20
Mechanical backup 52
Memory card
handling 40
inserting 40
removing 40
Memory expansion
installing 68
removing 67
Memory module
important notes 67
installing 68
removing 67
Microphone 41
Mobile operation 17
Monitor
connecting 59
drifting display 79
remains blank 79
Monitor po rt
see VGA connection socket 59
N
Notebook
before you travel 17
cannot be started 80
cleaning 18
stops working 80
switching off 25
transporting 17
using 22
Notebook, operation 22
Notes 15
boards 64
cleaning 18
disposal / recycling 86
energy saving 16
LCD screen 33
Safety 15
transport 17
Num Lock
indicator 23, 28–29
Numeric keypad 26
see Separate numeric keypad 29
see Virtual numeric keypad 28
O
Operating system
activating system protection 55
cancel system protection 55
protecting with password 55
Operating system, restoring 77
P
Packaging 19
Palm vein sensor 52
Configuring 52
Password
changing 54
entering 54
removing 54
Password protection 53
88 Fujitsu
Index
Port Replicator 47
Connecting a notebook 48
Ports 47
Ports
Port Replicator 47
Power
power consumption 38
power-management features 38
Power-on indicator 23
Preparing for operation 20
Printer does not print 81
R
Radio component:
safety notes 16
Rechargeable battery 35
see Battery 35
Removing memory
see Adding memory 67
Return 27
S
Safety notes 15
Screen
no screen display 79
Screen brightness
decrease 30
increase 30
Scroll Lock
indicator 24
Security functions 51
Security functions,
SmartCard 57
Security Lock 52
Selecting a location 20
Self-discharge, battery 35
Separate numeric keypad 29
Servicing 64
Setup
see B IOS Setup Utility 73
Shift 27
Shift + Tab 31
Shift key 27
Slot
Memory cards 40
Standby indicator 23
Status indicators 22
Supervisor password
changing 54
entering 54
removing 54
Switching on
the notebook 25
Switchingonforthefirst time 21
System configuration 73
System expansion 67
see Adding memory 67
System settings, BIOS Setup Utility 73
T
Tab key 27
Technical data 84
Mains adapter 85
notebook 84
The wireless connection to a network
does not work 81
Time not correct 78
Tips 76
Toggle output screen 30
Touchpad 30, 32
buttons 32
cleaning 18
dragging items 33
executing commands 32
moving the pointer 32
selectinganitem 32
switch off 30
Touchpad buttons 30
TPM 56
Transport
Transport damage 19
Transportation 17
Travel, notebook 17
Troubleshooting 76
Trusted Platform Module 56
U
USB charging function 62
USB connection with charging function
(USB Type-C) 61
USB ports 60
User password
changing 54
entering 54
removing 54
Using the Kensington Lock C able 52
V
VGA connection socket 59
Virtual numeric keypad 28
Volume
decrease 30
increase 30
Volume control 41
Fujitsu 89
Index
W
Webcam 34
Windows key 27
Wireless components
switch off 30
switch on 30
Wireless LAN
Switching the module off 45
Switching the module on 45
Wireless LAN:
safety notes 16
90 Fujitsu
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