Chapter 4 In Case of Trouble
DVB-S/S2 Modulator Card
29
4.1 Troubleshooting Information
4.1
If the
card is not operating normally, take the corrective action described for the card status in the table
below. For details about the corrective action if the device is not operating normally, see the user's manual
for the device. For details about how to operate the software, see the software manual for the main unit of
this device in the IP-9500 series.
If the card status does not improve even after you take the corrective action, contact a Service Center.
N
o.
Classificat
ion
Status Check contents Corrective action
1
Is the power cable of the
device connected?
Confirm that the power cable is correctly
connected to the power outlet.
2
Is the voltage normal at the
power outlet of the device?
If the power cable of another device is
connected to the same power outlet, check the
operation of the other device.
3
Power supply
The card cannot be
powered on.
(The PWR lamp does
not turn on.)
Is the card securely
inserted?
Referring to Section 2.2, "Insertion and
Removal," confirm that the card is correctly
inserted.
4
Radio
frequency
output
There is no radio
frequency output.
Is the cable connected
normally?
- Referring to Section 2.3.1, "Connection to
Up-Converter Device," confirm that the cable
is correctly connected.
- Confirm that the cable has no breaks in wiring
or other problems.
5
ASI output
There is no ASI
output.
Is the cable connected
normally?
- Referring to Section 2.3.2, "Connection to
DVB-ASI Input Device," confirm that the
cable is correctly connected.
- Confirm that the cable has no breaks in wiring
or other problems.
6
Is the cable connected
normally?
- Referring to Section 2.3.3, "Connection to
External 10MHz Reference Signal Output
Device," confirm that the cable is correctly
connected.
- Confirm that the cable has no breaks in wiring
or other problems.
7
CLK synchronization
A "reference input
break" or "loss of
reference
synchronization"
occurred in an attempt
to use an external
10MHz reference
signal.
Does the external 10MHz
reference signal have the
normal signal quality?
For details about the specifications of the
external 10MHz reference signal that is input,
see "External 10MHz reference signal input" in
Section 3.3.4, "Equipment Specifications."
This problem also may occur when the jitter
characteristic of the external 10MHz reference
signal becomes extremely bad. Therefore, be
sure to use a reference signal with a good jitter
characteristic.
8
Card type
The selection of the
optional-card type has
an error.
Does your device in the
IP-9500 series series have
"Encoder" as the operating
mode?
Use the card with "Encoder" set for the
operating mode of the device.