Fujitsu CT-10, CT-20, CT-30 User Guide

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CT-10/20/30

User Guide

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Fujitsu Business Communication Systems shall not be liable for any commercial

losses, loss of revenue or profits, loss of goodwill, inconvenience, or exemplary,

special, incidental, indirect, or consequential damages whatsoever, or claims of third

parties, regardless of the form of any claim that may result from the use

SECTION 123-052-002

Issue 1, October 1994

of this practice.

Purpose

This user guide has been prepared for personnel who operate and maintain the equipment manufactured and sold by Fujitsu Business Communication Systems. The information in this guide is subject to change and may not be suitable in all situations. Fujitsu Business Communication Systems acknowledges that a customer’s special requirements or practices may take precedence over those supplied in this document. If a conflict develops during operation, Fujitsu Business Communication Systems hereby disclaims any responsibility or liability for any consequential or inconsequential damages that may result from the use of this document.

This document is provided with the understanding that it shall not be copied or reproduced in whole or in part or disclosed to others without the prior written permission of Fujitsu Business Communication Systems.

TABLE OF CONTENTS

TITLE

INTRODUCTION

The Instruments

THE BASICS

Fixed Feature Buttons

SPEAKER

FLASH

TRANSFER

HOLD

RG TONE

UP Button .

DOWN

..............................................................................

..........................................................................

................

................................................................

Button.. ..................................................................

Button..

Button.. ............................

.......................................................................

Button

.................................................................

.............................................

Button

....................................................................

. . .............................................................................

Button

.........................................................................

Programmable Line and/or Feature Buttons.. Visual Indicators System Tones Distinctive Call Ringing Headset Operation

PLACING A CALL

Internal

Calls . . . . . . . . . . . . . . . . . . . . .

Outside Calls

Outside Line Access Codes

.........................................................................

............................................................................

...............................................................

......................................................................

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

..............................

PAGE

2 9

9 9 9 9

10 10

12 13 15 16

19 20 20

ANSWERING A CALL

Auto Answer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Incoming Line Ringing...When Busy Internal Calls Outside Calls

DISCONNECTING FROM A CALL MULTI-STATION APPEARANCE

Answering a Call

Idle Line Preference Intercom Groups

Placing a Call Privacy Release Ringing Line Preference

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.........................................................................

...................................................................

.........................................................................

.............................................................................

.........................................................................

.............................................................

21 21

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22 23

................................................... 24

.................................................... 25

25 26 27

29 30

TABLE OF CONTENTS (Cont’d)

TITLE MULTI-STATION APPEARANCE (Cont’d)

Transferring a Call

CALL PROCESSING FEATURES

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

...................................................

Call Announce ............................................................................

Call Forward All Calls Call Forward - CO Call Forward - Follow Me Call Forward Internal/External Call Forward On Busy

Forward On Busy No Answer..

Call Call Forward On No Answer.. Call Forward - Other Extension Calling/Called Party Name Display

Call Waiting Camp-On..

...............................................................................

.................................................................................

Extension Camp-On Trunk Camp-On Off-Hook CampOn On-Hook Camp-On Auto LCR Camp-On

Consultation

...............................................................................

Do Not Disturb

.................................................................

......................................................................

...........................................................

....................................................

................................................................

............................................

.....................................................

..................................................

.............................................

................................................................

......................................................................

.................................................................

................................................................

...........................................................................

Do Not Disturb Override.. ...........................................................

Exclusive Hold.. Executive Override Extension Pick-Up Group Pick-Up Message Leaving

Message Leaving...Usin g Message Pick-Up Message Pick-Up...CT-2 0 or CT-30 Telephone..

.........................................................................

....................................................................

......................................................................

...........................................................................

.......................................................................

............................

..................... 65

Monitor .......................................................................................

Off-Hook Call Announce

...........................................................................................

Park

Message ..........................................................................

Silent

Silent Message

...

Silent Message...Usin g DND Silent MSG Silent Message IDS

............................................................

Using Message Pick-Up

..............................

................................

.................................................................

PAGE

31 33

33 35 38 39 40 42 43 45 47 48 49

50 50 51

51 52 53 54 55 57 58 59 60 61 62 63

66 68 69

70 71 74

TABLE OF CONTENTS (Cont’d)

TITLE

CALL PROCESSING FEATURES (Cont’d)

Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Three-Party Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transfer

Transfer to Busy Extension . . . .

AUTOMATIC DIALING FEATURES

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Automatic Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Last Number Redial Repertory Dialing Save Number

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Specialized Common Carrier (SCC) Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Speed Calling - Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ExtensionSpeed Calling Directory

Speed Calling - System

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Speed Calling Directory

AUTOMATIC CALL DISTRIBUTION

ACD Agent Instrument

... ............................................................

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

............................................... 93

Answering an ACD Call .............................................................

Message from a Supervisor ....................................................... 95

Placing a Call ... With ACD Assigned

Auto Answer Disconnect

......................................................... 96

.........................................

Agent Call Waiting Indicator ................................................... 96

Staffing and Unstaffing Your Agent Instrument

..........................

Supervisor Assistance Request .................................................

Use of Standard Features...Wit h ACD Assigned

........................

ACD Call Overflow (Call Forward on No Answer) ................... 99

ACD Consultation

................................................................... 99

ACD Exclusive Hold ...............................................................

ACD Night Arrangement (Call Forw’d All Calls)

...................... 99

ACD Speakerphone ................................................................ 99

ACD Three-Party Conference

................................................ 100

ACD Transfer . . . ..................................................................... 100

Wrap-Up Code Entry .................................................................

PAGE

80 81

83 83 84 85 86 87 88 89

90 91

93 94

97 98

101

. . . III

TABLE OF CONTENTS (Cont’d)

TITLE

MISCELLANEOUS FEATURES

Accessing

Account Code/Client Analog

Features in a

Billing ....................................................... 103

Modem Port ..................................................................

Authorization Code - Walking

External

Paging ........................................................................

External Paging - Answering

Forced

Account Code.. ..............................................................

...................................................... 03

PBX

.....................................................

............................................ 06

COS

.................................................. 108

Night Answer ............................................................................

Night Answer Pick-Up ...............................................................

Paging ....................................................................................

Paging - Answering.. ..............................................................

Recorded Voice Announcement..

.............................................. 116

Self Extension Ringing.. ............................................................

Terminal Password

................................................................... 121

Time Reminder .........................................................................

DSS FEATURES

............................................................................

Alternate DSS.. .........................................................................

Camp-On to an Extension.. .......................................................

Direct

Trunk Access.. ................................................................

Do Not Disturb Override.. ..........................................................

DSS Alarm DSS External Paging

..............................................................................

................................................................

DSS Night Answer ....................................................................

DSS Park ..............................................................................

Speed Calling ...................................................................

DSS Placing a Call to an

Extension.. .................................................

Primary Answering Position with Direct Station Selection Transferring an Incoming Call to Another Extension..

Transfer Release.. .....................................................................

..........

................

PAGE

03 105 107 109

110 112 113 115

120 122 125

129 130 132 133 134 135 138 139 141 142 143 144 145

FEATURE BUTTON PROGRAMMING

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

147

TABLE OF CONTENTS (Cont’d)

LIST OF TABLES

NUMBER

Volume and Contrast Controls

TITLE

................................................. 10

2 Visual Indicators.. ....................................................................

Specialized Common Carriers

Programmable Feature Buttons.. ............................................

.................................................

LIST OF FIGURES

NUMBER

CT-10 Model

........................................................................... 3

2 CT-20 Model ...........................................................................

3 CT-30 Model .......

4 30-Button

40-Button DSS ....................................................................... 127

DSS

6 80-Button DSS

....................................................................

.......................................................................

....................................................................... 128

TITLE PAGE

PAGE

149

5 7

126

INTRODUCTION

Your new system, with its vast array of features, provides you with the flexibility you need to meet many different calling requirements. Your telephone can be custom tailored with features designed to meet your specific communication needs. You may find that some of the features discussed in this User Guide are not programmed on your telephone. Complete details on the features that are available with your system are found in the System Description/Features.

Please take the time to look through this guide in order to become

familiar with the your new telephone. The following sections are

included:

The Basics: Describes your telephone’s external features, the type of lamp patterns, and the system tones. This section also describes

the headset adapter operation.

Placing a Call: Explains how to place inside and outside calls.

Answering a Call: Explains how to answer inside and outside calls. This section also describes the Auto Answer and the Do Not Disturb features.

Disconnecting from a Call: Explains how to disconnect from a

call.

Multi-Station Appearance: Describes how to use the Multi-Station

feature and its various functions. Call Processing Features: Describes how to use the basic Call

Processing features. Many of these features can be assigned a

programmable feature/line button for single button operation.

Automatic Dialing Features: Describes how to use the Automatic Dialing features.

INTRODUCTION (Cont’d)

Automatic Call Distribution (ACD): Describes how to use the

available ACD features.

Miscellaneous Features: Describes how to use the Miscellaneous features.

e DSS Features: Describes how to use the DSS or Primary

Answering Position features.

NOTE

The phrase lipt the handset is the same as pressing the SPEAKER button if you have a CT-20 or CT-30 model telephone.

THE !NSTRUMENTS

Your system can accommodate a variety of telephone instruments

including the CT-lo, CT-20, and the CT-30 proprietary analog models.

All CT model telephones are hearing aid compatible. The CT-l 0 model (Figure 1) has the following features:

15 programmable line and/or feature buttons.

Two-color lamp indicators.

Seven fixed feature buttons:

- SPEAKER

- FLASH

- TRANSFER

- HOLD

- RG (RING) TONE

- UP

- DOWN

Internal speaker (monitor only).

Two-pair wiring.

K-style handset.

Figure 1. CT-10 Model

THE INSTRUMENTS

PROGRAMABLE LINE/FEATURE

-BUTTONS WTH LED LAMPS

(Cont’d)

LKEYPAD

THE INSTRUMENTS (Cont’d)

The CT-20 model (Figure 2) has the following additional features:

B Two-line display. e Speakerphone for handsfree operation. o Analog modem port (AMP) that lets you originate a data call from a

PC with a modem. The display provides you with prompts for: 0 Error free programming.

e Feature implementation. 0 Time and date. o Elapsed time. o Important information about every call you place and receive.

Figure 2. ~~-20 Mode’

THE INSTRUMENTS (Cont’d)

THE INSTRUMENTS (Cont’d) The CT-30 model (Figure 3) adds even more features. They include the

following:

Additional programmable line and/or feature buttons (27).

a Off-hook call announce.

You can dial a specific feature code if you want to use a feature on your telephone that has not been programmed to a specific button.

Please note that the feature codes used in this guide are the standard system codes. Codes required to implement features in your system

may differ. Consult your Communications Manager for your specific

system codes.

Figure 3. CT-30 Model

MICROPHONE

THE INSTRUMENTS (Cont’d)

2 LINE X 20 CHARACTER LCD DISPLAY

PROGRAMABLE LINE/FEATURE

--BUTTONS WITH LED LAMPS

This page is intentionally left blank.

Figure 3. CT-30 Model

THE INSTRUMENTS (Cont’d)

2 LINE X

20 CHARACTER

LCD DISPLAY

PROGRAMABLE LlNE,FEAT”RE

-BUTTONS WITH

LED LAMPS

This page is intentionally left blank.

THE BASICS

FIXED FEATURE BUTTONS

SPEAKERButton

FLASH Button

On the CT-10 model, the

SPEAKER

button is a monitor button only. This means that you can listen to origination and call progress but do not have handsfree speaking capability.

The CT-20 and CT-30 models can use the

SPEAKER To operate the SPEAKER button:

Press the

button instead of lifting the handset.

SPEAKER

button with the

handset in place.

Press the

SPEAKER

button again to

hang up.

The

FLASH

button is used to activate features

when the system is used with Centrex or

another PBX.

To operate the FLASH button:

1. Make a connection to the host PBX or Centrex by dialing the code or by pressing a

line

button.

TRANSFER Button

HOLD Button

Press the

FLASH

button.

3. Dial the code to activate a particular feature.

The

TRANSFER

button lets you transfer a call

to another extension or line. The

HOLD

button places an extension or line

call on hold. This button is solid red in color.

The RG (RING) TONE button controls the

ringing tone of the telephone. There are three

types of patterns that can be set: low, medium

(default), and high. This button is valid only in ringing state. In order to change the ringer, adjust the button while a call is ringing at your extension.

UP Button

The UP button increases the volume of the handset, the speaker, and the ringer. It also increases the LCD contrast. See Table 1 for

more information

The DOWN button decreases the volume of the andset, the speaker, and the ringer. It also decreases the LCD contrast. See Table 1 for

more information.

Table 1. Volwne and Contrast Controk

The CT-10 and CT-20 models have fifteen programmable line and/or feature buttons. The CT-36 has twenty-seven programmable buttons. These buttons have two-color lamps. See Table 2, Visual Indicators, for further information.

Each programmable line and/or feature button can be assigned to access a specific line or feature. Programming is accomplished by assigning a particular feature code to one of these buttons.

PROGRAMMABLE LINE AND/OR FEATURE BUTTONS (Cont’d)

Table 2. Visual Indicators

‘AT‘ERN

ON OFF

DISPLAY TYPE LINE BUTTON

FEATURE BU-ITON

BASIC BUTTON

Feature is

recalling or

voice calling.

(RECALL)

ZOLOR

LED

Red

Green

Red

Green

Steady Light

Pattern

A steady, red light indicates that a line or feature

button is in use. It also indicates a line on hold at another telephone.

Sbw mshiwg Light Pattern

Interrupted FIash Pattern (An extended flash

interrupted by a pause)

Double Interrupted A double interrupted flashing green light indicates Flash Pattern (An

extended flash interrupted by two brief pauses)

Fast Flashing Light Pattern

A slowly flashing red tight indicates that a line at your telephone is ringing.

Ah interrupted flashing green light indicates that you are on this line.

that you have placed this line on hold.

A fast flashing red light indicates that a line call

or a call to another extension is recalling to you.

SYSTEM TONES

Busy Tone

Call Waiting Tone

Camp-On Tone

Distinctive Busy

Tone

Error Tone

A continuous standard busy signal with tones of equal length.

A single burst of tone heard during conversation

indicating that an external call is waiting to be answered.

A single burst of tone heard during conversation

indicating that an extension has camped-on to

your extension. A continuous short-long busy signal which sounds

when you reach a busy extension or outside line and are allowed to camp-on.

A fast busy tone. If you receive an error tone after

requesting a feature, one of the following

conditions may exist: * Your telephone is not allowed to implement

the feature you requested.

You dialed an incorrect feature code or number.

Press TRANSFER to connect with your original party and try again, or proceed with another feature.

External Dial Tone

This is a continuous tone obtained when you:

Press an outside line button.

Lift your handset and press an outside line

button.

o Dial a code (usually 9) to access an outside

telephone network.

This dial tone indicates that you can place an external call. External dial tone is not heard if the

tone is not provided by the local telephone

network.

SYSTEM TONES (Cont’d)

Internal Dial Tone

Key Tone

Override Tone

Recording Tone

This is a continuous tone that you hear when you lift your handset. internal dial tone indicates that you may:

0 Place an internal call (Intercom call). o Request a special feature.

Key tone consists of three short bursts of tone followed by a continuous dial tone. You hear this tone after you press the TRANSFER button

or FLASH and before you dial a feature code.

Key tone indicates that you have correctly

accessed the system and can now proceed to

dial an extension number or a feature code.

You will also hear key tone when you place a

call if the Call Forward All Calls or Do Not Disturb feature is activated.

Override tone is a series of tone bursts heard

when an extension with Executive Override

breaks into your call.

Recording tone is an extended burst of tone indicating that an announcement is being recorded from your extension.

Ringback Tone

Success Tone

Silent Message Tone

Ringback tone is a standard ringing tone when calling an idle telephone.

Success tone consists of four brief bursts of

tone heard after you request a specific feature.

Success tone indicates a feature has been successfully implemented.

A brief burst of tone heard when a silent

message is left at your telephone. This tone is not heard if the speakerphone is in use.

SYSTEM TONES (Cont’d)

Zip Tone Zip tone is three short bursts of tone heard prior

to receiving a call through the Auto Answer

feature.

DISTINCTIVE CALL RINGING

Calls from another Extension and Tie

Slow ringing. A repetitive one-second ring

followed by a three-second pause. Line Calls (Extensidn Ringing)

Incoming Outside Calls (Outside

Slow double ringing. A repetitive double ring

followed by a three-second pause.

Ringing) Call Forwarded Calls Fast ringing. A repetitive one-second ring

and Callbacks followed by a one-second pause. Call Announce Calls Two brief bursts of tone immediately followed

by a voice announcement.

HEADSET OPERATION The headset adapter lets your telephone accept any of the standard

headsets commercially available. Use this feature to make the programmable headset button act like the hookswitch (the button located in the cradle of the telephone).

To install a headset:

1. Disconnect: The handset cord. Leave the handset in the cradle of the telephone.

2. Connect: The free end of the handset cord to the modular

jack on the back of the headset adapter.

3. Connect: The headset to the modular jack on the front of the headset adapter (jack may be two holed or

modular).

4. Connect: The power transformer to the back of the

headset adapter.

5. Plug In: The power transformer to the wall socket.

. To place a call using the headset:

1. Press the headset button.

- The headset /amp lights in fhe steady paftefn.

2. Press the line or ICM (Intercom) button.

- The appropriate dial tone sounds,

- The line or EM /amp flashes in the interrupted pattern.

3. Proceed with normal telephone operations.

HEADSET OPERATION (Cont’d)

To answer a call using the headset:

1. The telephone rings.

2. Press the headset button.

The

headset

3. Press the flashing line or ICM.

- The

line

lamp lights.

ICM

lamp flashes in the interrupted pattern.

- You can begin conversation.

To disconnect from a call using the headset: .

Press headset.

The

headset

lamp goes dark.

- You disconnect from the call.

This page is intentionally left blank.

PLACING A CALL

INTERNAL CALLS

To place a call to another extension:

1. Lift the handset.

- Listen for internal dial tone.

2. Dial the extension number. NOTE

The name displays on CT-20 and CT-30 models if the name is registered to the extension making the call.

To place a call to the extension on which you are speaking; i.e., bosslsecreatary:

1. Press the ringing and flashing line (OSL) on your telephone.

- You are connected with the caller.

- The line lamp is flashing.

2. Press the same line button a second time.

- The caller is placed on hold.

- The telephone that has the prime line (PSL) on which you are speaking rings.

- When the other extension user (PSL) answers the call, you and

that extension user can speak. The calling party is on hold,

3. Hang up.

- The call is transferred to the other extension user.

- The lamp goes dark.

NOTE

Refer to Multi-Station Appearance for more information on answering

other line appearances from your telephone.

OUTSIDE CALLS

To place an outside call:

1. Lift the handset.

- Listen for internal dial tone.

2. Press the appropriate outside line button.

-orDial the code for an outside line.

- Listen for external dial tone.

3. Dial the desired outside number. NOTE

After a predetermined call connection time, the duration of the call displays in minutes and seconds on the far right of the display screen on

CT-20 or CT-30 models.

Outside Line Access Codes:

LOCAL LONG DISTANCE

TIE LINES

If you receive distinctive busy tone after pressing a line button or dialing a code for an outside line, refer to the Trunk Camp-On feature for further instructions.

FX-

WATS -

ANSWERING A CALL

AUTO ANSWER

The Auto Answer feature lets you take calls by using the Speakerphone

inst<:sd of the handset. To activate the Auto Answer feature:

Press the programmable auto answer button.

- The auto answer lamp displays a steady pattem.

To disconnect the Auto Answer feature:

Press the lighted auto answer button.

- The lamp goes dark.

To use the Auto Answer feature:

1. Answer calls by speaking in the direction of the telephone.

2. Disconnect happens automatically when the caller hangs up.

INCOMING LINE RINGING.. . When Busy

if you are on an internal call or a call on a line button, and you receive another call to a different line button, you may receive a flashing light and a muted ring. The flashing light and muted ring indicate that a second call is being received.

If you prefer that your telephone not ring when a second call is

received while you are busy on another line button:

1. Lift the handset (while in idle state).

- Listen for dial tone.

2. Dial 5 7 0.

- Listen for success tone.

- The line button only flashes when a call is received on another line button.

If you want to receive a muted ring when a second call is received

while you are busy on another line button or on the same line

button:

1. Lift the handset (while in idle state).

- Listen for dial tone.

2. Dial571.

- Listen for success tone.

- You now receive a muted ring when a second call is received on another Kline button.

NOTE

If you hear a muted ring while you are engaged in conversation, you have an external or internal call waiting.

To answer the waiting call:

Complete your call in progress and hang up.

- The waiting call automatically rings at your telephone.

-or-

Place your call on hold and answer the waiting call.

INTERNAL CALLS

To answer a call from another extension:

1. Listen for extension ringing.

2. Lift the handset to answer the call.

3. You connect with the calling party. OUTSIDE CALLS

To answer an outside call (or transferred outside call):

1. Listen for outside ringing.

2. Lift the handset to answer the call.

- Listen for internal dial tone.

3. Press the flashing line button.

- You connect with the calling party.

NOTE

If an outside call is being transferred to you, the display provides the

calling extension number until the party transferring the call hangs up.

DISCONNECTING FROM A CALL

To disconnect from a call:

Hang up.

-orPress the FLASH/NEW CALL button.

- Listen for infernal dial tone.

- You may now p/ace or receive anofher call.

To disconnect from a call to answer an incoming call on another line button:

o Press the FLASH/NEW CALL button.

- The waifing call automatically connects fo your telephone.

NOTE

Depending on how your system is programmed, the FLASH/NEW

CALL button can produce either flash or new call. If your system is

programmed to use this button as a FLASH button, you should press

this button twice to use as a NEW CALL button.

MULTI-STATION APPEARANCE

The Multi-Station Appearance feature allows for the same extension

number to appear on up to sixteen CT-1 0, CT-20, or CT-30 telephones.

Each telephone is assigned a specific extensions number referred to as a Prime Station Line (PSL). All other extension numbers appearing on that telephone are referred to as Other Station Lines (OSL). Calls may

be placed and answered from any of the extension lines (PSLs or OSLs) that appear on your telephone. To activate a feature from your extension, you can use the PSL or any OSL.

ANSWERING A CALL

To answer a call using a PSL button:

1. Listen for extension ringing tone.

- Your PSL lamp flashes in the slow pattern.

- Corresponding OSL lamps flash at other extensions.

2. Lift the handset.

-orPress the flashing red

- The PSL lamp t7ashes green in the interrupted patfern.

- Conversation begins.

- The corresponding OSL lamps af ofher extensions light red in a

steady pattern.

3. Hang up when the call is completed.

- Your PSL lamp goes dark.

- Corresponding OSL lamps go dark.

PSL

button.

To answer a call using an OSL button:

1. Listen for extension ringing when a call arrives at your

- Your ringing OSL /amp tlashes in a slow pattern.

- The corresponding lamps at other extensions flash.

2. Lift the handset.

3. Press the flashing red

OSL

button.

4. Conversation begins.

- Your OSL lamp flashes in fhe interrupted pattern.

- Coiresponding lamps at other extensions light in the

steady pattern.

5. Hang up when the call is completed.

- Your OSL lamp goes dark.

- Coriesponding /amps at other extensions go dark.

OSL.

,,, :,..,,I,~

I_ ,,,,, _.,. ._

;!I . . ,‘: -, > J ,

:t. , :

IDLE LlNE PREFERENCE

Idle Line Preference lets you automatically access an unused line in order to place a call. This eliminates the need to press an idle line or ICM group button.

To assign or cancel the Idle Line Preference feature:

Lift the handset (when telephone is in an idle state).

2. Press the line button.

- The line lamp flashes in the interrupted pattern.

- Listen for internal dial tone.

3. Dial 541.

4. Dial one of the following:

- 0 (to cancel Idle Line Preference)

- 1 (for Idle Extension Preference)

- 2 (for Idle Outside Line Preference)

- 3 (for Idle Intercom Preference)

5. Listen for success tone.

6. Hang up.

- The

line

lamp goes dark.

INTERCOM GROUPS

An intercom group is a predetermined group of extension users who have the ability to call each other directly using an assigned intercom group number. There may be up to sixteen extension users per intercom group and up to fifty intercom groups per system.

To place an intercom call to an extension in your intercom group:

1. Lift the handset.

2. Press the ICM group button.

- The lamp flashes in the interrupted pattern.

- Listen for internal dial tone.

3. Dial the desired intercom group extension number.

- Hang up and try later if you reach a busy extension and receive busy tone.

NOTE

The dialed intercom group number changes to the associated extension number if you reach a busy extension.

PLACING A CALL To place an internal call using a line (PSL or OSL) button: NOTE

Outside calls are placed in the normal manner after pressing a line

button or dialing a code for an outside line.

Lift the handset.

Press the idle line button.

- Listen for internal dial tone.

- The line lamp flashes in the interrupted pattern.

- Corresponding line lamps at other extensions light in a steady pattern.

Dial the extension number.

- Listen for ringback tone.

- Begin speaking when the called party answers.

If the called party answers by pressing the flashing PSL button:

Only the called party’s PSL number displays on your telephone.

If another party answers by pressing the flashing OSL button:

The called party’s PSL number and the answering party’s extension number display on your telephone.

PRIVACY RELEASE

Privacy Release lets you override the privacy feature inherent in your

telephone system. A third party can then enter your two-way

conversation. The third party must have the same extension appearance on their telephone as the one you are using at the time.

You must have a programmable

privacy release

button to activate this

feature.

To activate Privacy Release during a two-way conversation:

1. Instruct the third party to prepare to enter conversation.

Press the

The

- Your

- Corresponding

3. Conversation can begin when the third party presses the

privacy release

line

lamp

flashes

line

button.

lamp lights in the steady pattern.

in the interrupted pattern.

lamps flash in the slow pattern.

line

button.

The

privacy release

- The corresponding /amps at the third

lamp goes dark.

party’s

extension

flash in

interrupted pattern.

- The corresponding /amps at all extensions, other than the two connected to the outside

To cancel Privacy Release:

Press the

privacy release

pady,

light in the steady pattern.

button before the third party enters the

conversation.

- Your

line

lamp flashes in the interrupted pattern.

- Corresponding lamps at all other extensions light in a steady pattern.

the

NOTE

When your telephone is in the privacy release state, you cannot

activate other features, such as Transfer, Camp-On, etc.

RINGING LINE PREFERENCE Ringing Line Preference lets you program your telephone to

automatically select one of the following ringing call types when you lift

the handset:

0 Line

Extension

ICM group

To assign or cancel the Ringing Line Preference feature:

1. Lift the handset.

2. Press the line button.

- The line /amp f/ashes in the infefrupfed pattern.

- Listen for internal dial tone.

3. Dial 5 4 0.

4. Dial one of the following:

- 0 (to cancel Ringing Line Preference)

- 1 (for Ringing Extension Preference)

- 2 (for Ringing Exfension and Outside Line Preference)

- 3 (for Ringing Extension and Outside Line and Intercom Preference).

5. Listen for success tone.

6. Hang up.

- The line lamp goes dark.

NOTE

When there are multiple lines ringing simultaneously, the system selects the ringing line in the highest priority position. See your Communications Manager for details.

TRANSFERRING A CALL

To transfer an inside or outside call from your extensions to an

extension with a different number using the TRANSFER button:

1. Ask the party to wait.

- Your line lamp flashes in the interrupted pattern.

Press the

TRANSFER

button.

- The TRANSFER lamp lights in the steady pattern.

- Listen for dial tone.

3. Dial the desired extension number.

- Listen for ringback fone.

- Exfension(s) with corresponding line appearances ring.

- Privately announce the Cal/ when the called extension answers.

4. Hang up.

- The calling party connects with the transferred-to party.

- The TRANSFER lamp goes dark.

- The line lamp goes dark.

To transfer a call to another extension with the same extension appearance using the Common Hold feature:

1. Ask the party to wait.

2. Press any idle

line

button.

- Listen for internal dial tone.

- Corresponding line lamps display the slow flashing pattern.

- The call is automatically placed on common hold and your line lamp flashes in the double interrupted pattern.

3. Dial the desired extension number.

- Listen for ringback tone.

- Announce the call privately.

- Direct your parfy to pick up the held call by pressing the appropriate slowly ffashing

line

button when the called party

answers.

4. Hang up.

- Your line lamp goes dark.

- Conversation can begin when the transferred-to party picks up the held call.

TRANSFERRING A CALL (Cont’d) To transfer a call using the Common Hold feature and the ICM

group button:

1. Ask the party to wait.

- The line lamp flashes in the interrupted pattern.

2. Press the ICM group button.

- Listen for internal dial tone.

- The /CM group lamp flashes in the interrupted pattern.

- The party is placed on common hold automatically.

3. Dial the intercom group extension number.

- The dialed number converts to the extension number.

- Listen for ringback tone.

- Conversation begins when the called party answers by pressing /CM group button.

- Tel the called party to pick up the held call by pressing the appropriate slowly flashing line lamp.

4. Hang up.

- lCA4 group /amp goes dark.

- Calling and called party can converse.

NOTE

Common Hold is a feature that lets you place a call to your extension on hold while letting anyone possessing a telephone with the same extension appearance pick up the held call.

CALLPROCESSINGFEATURES

CALL ANNOUNCE

Call

Announce lets you do the following from one CT telephone to

another:

Transfer a call.

0 Place a call. Call Announce also lets you announce the call over the speaker on the

called party’s instrument. The called party hears a distinctive call announce tone (zip tone) and can respond without lifting the handset if

the CT telephone is programmed for this feature.

To transfer a call using Call Announce:

1. Ask the party on the line to wait.

Press the

- The TRANSFER lamp lights in a steady pattern.

- Listen for key tone.

3. Dial the extension number.

Press the

- The call announce lamp lights in a steady pattern.

- Listen for success tone.

5. Announce the call.

The

Your voice is then heard over the called patty’s speakerphone.

- The called party can respond by lifting the handset or using the SPEAKER button.

6. Hang up.

- The called telephone rings with the transferred call.

TRANSFER

call announce

called party

button.

receives a zip tone

and

information displays.

CALL ANNOUNCE To place a call to another extension using Call Announce:

(Cont’d)

1. Lift the handset.

- Listen for dial tone.

2. Dial the extension number.

Press the

call announce

button.

- Listen for success tone.

4. Announce the call.

- The called party receives a zip tone and information displays.

- The called party can respond by lifting the handset or using the SPEAKER button.

You can disable the Call Announce feature at your extension if you do

not want to receive a call announce call.

Ts cancel Call Announce calls to your telephone:

0 Dial # 8 0.

- Listen for success tone.

To reactivate Call Announce calls to your telephone:

Dial #81.

- Listen for success tone.

system may provide Call Announce automatically on internal

If your system operates in the manner, you must use the

to cancel automatic Call Announce so a

call

CALL FORWARD ALL CALLS

This feature lets you temporarily divert all calls directed to your

extension (including those to line buttons) to another extension or to an outside or CO/tie line destination.

To activate Call Forward All Calls if you have a programmable

forward all button:

1. Lift the handset.

- Listen for dial tone.

2. Press the forward all button.

- The forward all lamp lights steadily.

3. Dial the desired extension number.

- Listen for success tone.

4. Hang up.

- Any calls directed to your telephone divert to the forwarded destination.

To activate Call Forward All Calls if you do not have a forward all button:

1. Lift the handset.

2. Dial * 3 4.

- Listen for internal dial tone.

To forward to another extension:

Dial the desired extension number.

To forward to an outside number:

Dial * 0 and the extension speed code (O-9).

-or-

Dial # # and the system speed code (00-99 or 000-999).

- Lisfen for success tone.

3. Hang up.

- Any calls directed to your telephone divert to the forwarded destination.

CALL FORWARD ALL CALLS

Each call can only be forwarded to a maximum of two

(Cont’d)

successive extensions or one outside destination. The Call Forward All Calls feature overrides Call Forward on

Busy/No Answer, Call Forward on No Answer, or Call Forward on Busy if they are used simultaneously.

When the Call Forward All Calls feature is in effect, you

hear key tone whenever you lift the handset. This tone reminds you that your extension cannot receive any calls.

When your extension has Call Forward All Calls in effect

and another extension calls, there is no display.

When you dial an extension that is using this feature to forward to another extension, your display shows:

e The extension number receiving the call.

The extension number you dialed.

RING

TALK.

When you dial an extension that is using this feature to forward to an outside destination, your display shows:

The CO destination number receiving the call.

SPD.

If the extension you have forwarded to has a display, the

following information is shown:

o The extension number originating the call. o The extension number registering CFA. e

CFA.

CALL FORWARD ALL CALLS (Cont’d)

To cancel Call Forward All Calls if you have a forward all button:

1. Lift the handset.

2. Press the forward all button.

- The forward all lamp goes dark.

- Listen for success tone.

3. Hang up. To cancel Call Forward All Calls if you do not have a forward all

button:

1. Lift the handset.

- Listen for key tone.

2. Dial * 3 0.

- Listen for success tone.

3. Hang up. If your telephone has a display and a forward all button, you can verify

the Call Forwarding destination when your instrument is idle.

Press the forward all button.

CALL FORWARD - CO This feature reroutes incoming outside calls to a specified extension’s

intercom line. For example, if you are not at ycur primary extension and you are expecting a call on your private line, you can forward tnat call to the intercom line of your destination extension.

To activate or cancel this feature, refer to the Call Forward feature

you want to use.

NOTES

1. The destination extension must have an intercom line.

2. The destination extension must have the same class of restriction as your primary extension.

CALL FORWARD - FOLLOW ME

This feature operates the same as Call Forward - All Calls. all incoming calls to the extension you designate. The difference is that you can forward your extension calls to another extension from the

remote extension you are using. You do not have to return to your primary extension to engage this feature.

To activate Call Forward - Follow Me:

1. Lift the handset at the secondary location,

- You hear dial fone.

2. Press the Call Forward Follow Me feature button.

- (Cff displays).

-orDial * 3 5.

3. Dial 4.

4. Dial your extension number.

5. Listen for success tone

- (DONE displays).

To cancel Call Forward - Follow Me:

Lift the handset.

- You hear dial tone.

Press the Call Forward Follow Me feature button.

- (CFF displays)

It forwards

IL * 3 5. Dial 0.

2. Dial your extension number.

Listen for success tone.

- (CNCL displays).

CALL FORWARD - INTERNAL/EXTERNAL This feature allows you to register different destinations for incoming

calls. One destination for incoming internal calls and one destination for incoming outside calls can be specified per extension.

To activate Call Forward - Internal/External:

1. Lift the handset.

- You hear dial

tone.

2. Press the Call Forward feature button (CFA, CFB, CFN, or CFBN).

-orDial the feature code for a Call Forward feature.

3. Dial 0 for internal call forwarding.

-orDial 1 for external call forwarding.

4. Dial the extension number where you want to have your calls forwarded.

- Listen for success tone.

5. Hang up.

- All

calls

directed to your telephone will divert to one of the two designated extensions depending on the type of call received (internaVexternal).

NOTE

1. The following definitions are used for the Call Forward features:

CFA - Call Forward All Calls

CFB - Call Forward Busy

0 CFN - Call Forward No Answer

0 CFBN - Call Forward Busy/No Answer

2. This feature must be programmed in the system data base for use from an extension. If this feature is activated, internal or external destinations must be defined for all types of Call Forwarding.

CALL FORWARD - INTERNAUEXTERNAL (Cont’d)

To cancel Call Forward - Internal/External:

1. Lift the handset.

- You hear dial tone.

2. Press the lighted Call Forward feature button.

-orDial the cancellation code for the Call Forward feature programmed.

- Listen for success tone.

3. Hang up.

CALL FORWARD ON BUSY

This feature lets you temporarily divert all calls directed to your

extension to another extension when your line is busy.

To activate Call Forward on Busy:

1. Lift the handset.

- Listen for dial tone.

Dial * 3 6.

3. Dial the extension number

- Listen for success tone.

4. Hang up.

- Any call directed to your extension diverts to the forwarded destination when your line is busy.

NOTES

When your extension has Call Forward on Busy in effect and another extension calls, this information is shown:

The extension number receiving ‘the call.

The extension number registering CFB.

To cancel Call Forward on Busy:

1. Lift the handset.

- You hear dial tone.

2. Dial * 3 8.

- Listen for success tone.

3. Hang up.

NOTES

/ 1. Each call can only be forwarded to a maximum of two successive

extensions.

2. The Call Forward All Calls feature overrides Call Forward on Busy if both are used simultaneously.

3. Call Forward on Busy cannot be used at the same time as Call Forward Busy/No Answer, or Call Forward on No Answer.

4. Call forwarding may be programmed in the system using data

CALL FORWARD ON BUSY/NO ANSWER

This feature lets you temporarily divert all calls directed to your extension, including those to line buttons or to another extension when your line is busy or you are unable to answer your telephone.

To activate Call Forward on Busy/No Answer:

1. Lift the handset.

2. Dial * 3 3.

3. Dial the desired number.

- Listen for success tone.

4. Hang up.

- Any calls directed to your telephone divert to the forwarded destination when your line is busy or you do not answer.

NOTES

1. When your extension has Call forward on Busy/No Answer in effect and another extension calls, the following information is shown:

The extension number receiving the call.

The extension number registering CFBN.

. RING.

2. If the extension you have forwarded to has a display, the following information is shown:

The extension number dialing the call. The extension number registering CFBN.

. CFB.

-or-

* The extension number dialing the call.

The extension number registering CFBN.

CFN.

CALL FORWARD ON BUSY/NO ANSWER (Cont’d) To cancel Call Forward on Busy/No Answer:

1. Lift the handset.

2. Dial *31.

- Listen for success tone.

3. Hang up. NOTES

1. Each call may only be forwarded to a maximum of two successive extensions.

2. The Call Forward All Calls feature overrides Call Forward on Busy/No Answer if both are used simultaneously.

3. Call Forward on Busy/No Answer cannot be used simultaneously with Call Forward on No Answer or Call Forward on Busy.

4. Call forwarding may be registered in the system using data base commands.

CALL FORWARD ON NO ANSWER

This feature lets you temporarily divert all calls directed to your extension, including those to line buttons or to another extension when

you are unable to answer your telephone. Calls forward to the alternate destination after ringing at your extension for a predetermined period of time.

To activate Call Forward on No Answer:

1. Lift the handset.

2. Dial * 3 2.

3. Dial the desired number.

- Lisfen for success fone.

4. Hang up.

- Any calls directed to your extension divert to the forwarded destination if you do not answer.

NOTES

1. When your extension has Call Forward No Answer in effect and another extension calls, this information is shown:

The extension number receiving the call.

The extension number registering CFN.

RING.

2. If the extension you have forwarded to has a display, the following information is shown:

The extension number dialing the call.

The extension number registering CFN.

CFN.

CALL FORWARD ON NO ANSWER

To cancel Call Forward on No Answer:

(Cont’d)

1. Lift the handset.

Dial

“31.

- Listen for success tone.

3. Hang up.

NOTES

1. Each call can only be forwarded to a maximum of two successive extensions.

2. The Call Forward All Calls feature overrides Call Forward on No Answer if both are simultaneously implemented.

3. Call Forward on No Answer cannot be simultaneously used with Call Forward on Busy/No Answer or Call Forward on Busy.

4. Call forwarding may be registered in the system using data base commands.

CALL FORWARD - OTHER EXTENSION

This feature lets you register and/or cancel the Call Forward All Calls feature to another extension.

To activate Call Forward - Other Extension:

1. Lift the handset,

- Listen for dial tone.

2. Dial * 3 7.

3. Dial 1.

4. Dial the source extension number and the destination extension number.

- Listen for success tone.

5. Hang up.

- Call f oMrard All Calls is activated from one extension to another.

To cancel Call Forward - Other Extension:

1. Lift the handset.

- You hear dial tone.

2. Dial * 3 7.

3. Dial 0.

4. Dial the source extension number.

- You hear success fone.

4. Hang up.

OTE

1. This feature can only be registered by an extension using a feature code.

I (

2. An extension number, attendant, or speed calling number can be

used as a forwarding destination number.

3. Call Forwarding - Internal/External cannot be recognized using

this feature.

4. When your extension has Call Forward - Other Extension in effect and another extension calls, the following information is shown:

The extension number receiving the call.

The extension number registering CFO.

RING.

5. Call Forward - All Calls activated for an extension turns on the lamp at the source destination (a Call Forward - All Calls button must be programmed to activate the lamp.)

CALLING/CALLED PARTY NAME DISPLAY

This feature displays the calling or called party’s name and number. If

you are the calling party, it displays the name and extension number of

the party you are calling. If you are the called party, it displays the name

of the party calling you. The feature is automatic if you have a display. This feature also displays the name of a trunk that you are using. Names are registered by CMC command.

If you receive the call from the extension which registers the name

200 CALL JOANN NOLEN

is displayed

If you receive the outside call to the trunk which registers the name

COT111 SPRINT1

NOTE

CALL

is displayed

Two names can be registered to one extension: long name and short

name. Long name is a maximum of nine characters and is displayed as a normal terminating call. Short name is a maximum of five characters and is displayed when call forward, three-party conference, etc. are executed. Trunk calls have a seven character maximum.

CALL WAITING

When an incoming call terminates at your extension while you are in conversation with another party, you will be alerted by a brief tone burst

that you have a waiting call. You may answer the incoming call while

holding your current tail. You then have the option to alternate between parties to talk or releasing one call.

To answer a call waiting:

When you hear the call waiting tone, press

TRANSFER.

- The first party is placed on ho/d.

new caller.

To alternate between the two calls: .

Press the TRANSFER button.

You are now able to speak to the

- You p/ace your current caller on hold and are connected

with your second call.

Extension Camp-On If you place a call to a busy extension, the Camp-On feature lets you

alert the called party that you are waiting. You receive a callback when

the called extension becomes idle. You do not need to continue

redialing until the called party hangs up. To initiate Camp-On after calling an extension and receiving a

distinctive busy tone (with programmable camp-on button):

1. Press the camp-on button.

- The camp-on lamp iights in a steady pattern.

- The dialed number and CAMP-ON display on the LCD.

- Listen for success tone.

2. Hang up.

- Your telephone rings and the camp-on lamp flashes in the slow pattern when both telephones are available.

3. Lift the handset.

- The called extension rings.

To initiate Camp-On after calling an extension and receiving a distinctive busy tone if you do not have a programmable camp-on button:

1. Dial * *.

- Listen for success tone.

2. Hang up.

- The called party hears a brief burst of tone indicating that another call is waiting to be answered.

- Your telephone rings when both telephones are available.

- When the called extension becomes idle, your extension rings.

3. Lift your handset.

- The camped-on extension is automatically called back.

- You hear ringback until the call is answered.

NOTE

You can camp-on to only one extension at a time. You can still

originate and receive calls while waiting for a callback.

Extension Camp-On (Cont’d)

To cancel Camp-On before callback if you have a camp-on button:

1. Lift the handset.

- Listen for dial tone.

2. Press the lighted camp-on button.

- The camp-on /amp goes dark.

To cancel Camp-On before callback if you do not have a camp-on button:

1. Lift the handset.

- Listen for dial tone.

2. Dial # *.

- Listen for success tone.

3. Hang up. NOTE

If the camp-on originator does not answer the callback within a predetermined time, the camp-on is automatically canceled.

Trunk Camp-On

To eliminate attempts to access a busy outgoing line, Trunk Camp-On lets you place yourself in a waiting queue for a busy trunk. Follow the same procedures as those used in Extension Camp-On.

Off-Hook Trunk Camp-On

After placing an outside call:

1. Listen for distinctive busy tone.

2. Dial * 7.

- Remain on the line. You are automatic&/y placed in queue for the busy trunk.

- When the trunk becomes available, external dial tone is received.

3. Dial the desired outside number.

- Do not redial the code for an outside line or press a line button.

On-Hook Trunk Camp-On

After placing an outside call:

1. Listen for distinctive busy tone.

2. Dial * 7.

- Listen for success tone.

3. Hang up.

- Your telephone rings when an outside line is available.

4. Lift the handset.

- Listen for internal dial tone.

5. Dial the desired outside number.

- Do not redial the outside code or press a line button.

NOTES

1. You can camp-on to only one outside line at a time; however, you can still originate and receive calls while waiting.

2. If your extension is busy when the callback is attempted, it is placed back in the queue for a second attempt. If the callback is not

placed within a predetermined time, your camp-on is canceled.

To cancel Trunk Camp-On before callback:

1. Lift the handset.

2. Dial # 7.

- Listen for success tone.

3. Hang up.

Auto LCR Camp-On

When automatic LCR Camp-On is active after dialing the LCR code and the destination directory number:

1. Listen for the distinctive busy tone.

2. You have the following options:

Manually camp-on.

Hang up.

Remain off-hook and the system automatically activates the LCR Camp-On after a predetermined time; CAMP-ON displays.

3. Wait on- or off-hook for an available trunk. If no trunk becomes available within specific time, the system expands the COS to allow a wider range of available trunks.

- For an on-hook state, callback to extension occurs when a trunk is

available.

Lift the handset at the callback and the system will dial

the destination directory number.

- For off-hook state, hold tone is received until the hunk is available

(if the system flag is so programmed). When the trunk is

available, the system will dial the destination directory number.

LCR Warning Bursts:

One of two LCR warning burst tones can be programmed to notify

the caller of routing selection:

- One tone notifies the caller that the most expensive route is being

used.

- Anofher tone notifies the caller that a route other than the least

cost route is being used.

CONSULTATION This feature lets you privately consult with an internal or an external

party while you hold another party on the line. To consult with another extension or an outside party:

1. Ask the party to wait.

2. Press TRANSFER button.

- The TRANSFER /amp lights in a steady pattern.

- Listen for key tone.

3. Dial the extension number.

-orDial the code for an outside line and the outside number.

4. Privately consult with the called party when the called party answers.

To return to the original party after consulting with another extension:

Let the party you consulted with hang up.

- You reconnect with your original party automatically.

If you have a dialing error, busy tone, or no answer: o Press the TRANSFER button.

- The TRANSFER lamp goes dark.

- You reconnect with the original parfy.

To return to the original party after consulting with an outside party:

Press the TRANSFER button twice.

- The TRANSFER lamp goes dark.

- You reconnect with your original party.

NOTE

If the outside party you consulted with does not hang up, you are in a

three-party conference.

DO NOT DISTURB Do Not Disturb lets you do the following: 0 Place outgoing calls.

Make your telephone appear busy to incoming calls from another

extension.

To implement the Do Not Disturb (DND) feature:

1. Lift the handset.

- You hear dial tone.

If you have a DND button:

Press the DND button.

- Your DND lamp displays the steady light pattern.

Enter the Silent Message ID if your extension is registered for DND with Silent Message.

- Listen for success tone.

- Calling extensions receive a busy/Silent Message tone when dialing your extension.

- External calls will hear a fast busy tone.

If you do not have a DND button:

1. Dial * 6.

2. Enter the Silent Message ID if your extension is registered for DND with Silent Message.

3. Listen for success tone.

- Calling internal extensions receive busy/Silent Message tone when

dialing your extension. External extension will receive a fast busy

tone.

DO NOT DISTURB

To cancel Do Not Disturb: .

Lift the handset.

(Cont’d)

- You hear dial tone.

If you have a DNQ button: .

Press the DND button.

- The DND lamp goes dark.

If you do not have a DND button:

Dial # 6.

- Listen for success tone.

NOTE

1. The primary answering position where your extension number

appears receives the interrupted flash pattern. This indicates that you have implemented Do Not Disturb. You can override Do Not Disturb from a primary answering position if necessary.

2. When Do Not Disturb is in effect, you hear the key tone when you lift the handset. This tone reminds you that your extension cannot receive any calls.

3. If you want the primary answering position to be able to override Do Not Disturb when it is implemented at your extension, you must designate that extension number for Do Not Disturb

Override.

DO NOT DISTURB OVERRIDE

If you want the Primary Answering Position to be able to override Do Not Disturb when it is activated on your telephone, you must designate that extension number for Do Not Disturb Override.

To program an extension number to override DND on your telephone:

1. Lift the handset.

- You hear dial fone.

2. Dial * 2. Dial the extension number of the Primary Answering Position

3. allowed to override.

- Listen for success tone.

To cancel Do Not Disturb Override:

1. Lift the handset.

- Listen for the dial tone.

2. Dial # 2.

- Listen for success tone.

If you are the Primary Answering Position and you want to override Do

Not Disturb on another extension, use the following instructions. To Override Do Not Disturb at another extension:

1. LitI the handset.

- You hear dial tone. Dial the extension number where DND is registered.

- Listen for distinctive busy tone.

- DND ovrd

button flashes.

3. Press the DND ovrd button.

- Listen for ringback tone.

- When the called party answers, you are connected.

NOTE

A DND ovrd button must be assigned to your extension to access this feature as instructed.

EXCLUSIVE HOLD The ExclusiveHold feature lets you place a call on an outside line

button or place a call to your extension on hold exclusively for yourself. No one else can pick up a call which you have placed on Exclusive Hold.

You must have a HOLD button to activate this feature. To put an

Intercom call on hold (if your phone does not have an ICM button), you must also have an ICM hold answer button.

To place a call on hold:

1. Ask the party to wait.

2. Press the HOLD button twice.

- The appropriate

line

/CM hold answer

/amp flashes.

3. Hang up. To reconnect to a call held on a line:

1. Lift the handset.

- You hear dial tone.

2. Press the appropriate outside line.

- The

line

lamp lights in a steady pattern.

- You reconnect to the he/d call.

To reconnect to a call which was on your extension number but is now holding on the ICM hold answer button:

1. Lift the handset.

- You hear dial tone.

2. Press the flashing ICM hold answer button.

The

/CM ho/d answer

lamp light goes dark.

- You reconnect to the held call.

NOTE

Only one call can be placed on hold on each line and on the ICM hold answer button.

EXECUTIVE OVERRIDE

Executive Override allows you to break-in on an existing conversation if you have system authorization to use this feature. Before you are admitted to the call, a brief burst of tone is heard by both parties in the existing call.

To break-in to an existing call after placing a call to another

extension and receiving a distinctive busy tone:

If you have a programmable override button:

1. Observe the flashing

Press the

override

button.

- 50th parfies in fhe conversation receive oveffide tone.

- You are now joined in a three-party conference.

If you do not have an override button:

Dial # 5.

- Both parties in the conversation receive override tone.

- You are now joined in a three-party conference.

NOTES

1. You cannot break-in to an existing three-party conference.

2. You cannot break-in to a extension with a held call.

3. When one party hangs up, the remaining two parties are engaged in a two-wav conversation.

EXTENSION PICK-UP The Extension Pick-Up feature lets you answer another telephone

regardless of your assigned pick-up group. To answer another ringing telephone:

1. Lift the handset.

- Listen for dial tone.

If you have a programmable pick-up button:

2. Press the pick-up button.

3. Dial the ringing extension number.

- You connect to the call.

If you do not have a programmable pick-up button:

2. Dial 1 7.

- The display shows PK UP.

3. Dial the ringing extension number.

- You connect to the call.

NOTE

The following types of calls cannot be answered with the Extension Pick-Up feature:

A callback from a camp-on.

An incoming outside call ringing on a line.

A Call Announce call.

GROUP PICK-UP

The Group Pick-Up feature lets you answer another ringing telephone within your assigned pick-up group without having to know the extension

number. Only members of your pick-up group can intercept calls for other group members.

1. Lift the handset.

- You hear dial tone.

If you have a programmable group pick-up button:

Press the

group pick-up

button.

- If picking up a call in a multi-group, press the group pick-up button and dial the group number (01-63) .

3. You connect to the caller.

- If you hear error tone, the call has already been answered.

If you do not have a group pick-up button:

2. Dial * 4.

- If picking up a call in a multi-group, dial 6 0 for group pick-up and dial the group number (01-63).

3. You connect to the caller.

- If you hear an error tone, the call has already been answered.

NOTE

The following types of calls cannot be answered with the Group Pick-

An incoming outside call ringing on a

line.

MESSAGE LEAWNG If you return to your office and find your message pick-up iamp on, you

can have as many as four messages waiting. To return the calls:

1. Lift the handset.

- You hear dial tone.

2. Press the message pick-up button.

- The number of the first extension which left a mesS8ge is automatically dialed.

- When the extensjon being called answers, the message pick-up

lamp goes dark unless another message is waiting.

If additional messages are waiting, repeat the steps above to reiurh

those calls.

NOTES

1. If the person who left the message does not answer or the extension is busy, the message’pick-up lamp remains lit and you

may try again later.

2. If you return a call and reach a forwarded-to destination instead of the actual extension which left the message, the message is still canceled because you returned the call.

3. If you place a call to another extension (not one which left a

message for you) and that call is forwarded to an extension which left a message for you, the message pick-up lamp remains tit

because the call was unintentionally returned. You must call the other extension directly. Use the message pick-up button to cancel that message.

_ _ _.

MESSAGE LEAWING.. . Using Message Pick-Up

This feature lets you turn on the

waiting

lamp at another extension, if the other extension is so equipped.

message pick-up

lamp or

message

The telephone numbers of the persons leaving messages can be viewed

on the display of a CT-20 or CT-30 telephone. If your system is equipped with the Silent Message feature, an automatic

silent message is sent to any extension with a display when the Message

Leaving feature is being used for that extension. (See the Silent Message feature for details.)

To turn on the message pick-up lamp or message waiting lamp at another extension after calling the extension and receiving a busy or no answer:

Lift the handset.

- You hear dial tone.

Dial the extension number. Press the

message pick-up

button.

- Dial the Silent Message ID (if system has this feature).

- Listen for success tone.

- The message pick-up lamp or message waiting /amp lights steadily at the dialed extension.

NOTE

Your call continues to ring or you receive a busy tone and displays BUSY if the dialed extension does not have a or

a message waiting

lamp.

message pick-up

button

ING...Using Message Pick-Up (Cont’d)

If you do not have a message pick-up button or do not need to call

the extension where you want to leave a message:

1. Lift the handset.

- You hear dial tone.

2. Dial*l.

3. Dial the number of the extension where you wish to leave a message.

- The dialed extension does not ring.

4. Dial the Silent Message ID (if system has this feature).

- Listen for success tone.

- The message pick-up lamp or message waiting lamp

lights steadily at the dialed extension.

5. Hang up.

NOTE

If you leave a message at another extension that has any Call

Forwarding feature or Do Not Disturb in effect, the message pick-up lamp or message waiting lamp lights at the extension that you dial, not at the forwarded-to extension.

To cancel a message previously left at another extension:

1. Lift the handset.

- Listen for dial tone.

2. Dial#l.

3. Dial the extension number where the message was left.

- Listen for success tone.

- The message pick-up lamp or message waiting lamp lights steadily at the dialed extension.

4. Hang up. To cancel all messages at your own extension:

1. Lift the handset.

- Listen for internal dial tone.

2. Diald#d.

3. Dial 0.

- Listen for success tone.

- The message pick-up lamp on your telephone goes dark when the messages are canceled.

4. Hang up.

MESSAGE PICK-UP...On a CT-20 or CT-30 Telephone

If you have a CT-20 or CT-30 telephone, you can display the extension

numbers of the people who left messages before you return the calls. To display the numbers of extensions which left messages:

1. DO NOT lift the handset.

2. Press the message pick-up button.

The

message pick-up

lamp lights steadily.

- The message displays on the telephone LCD.

To clear any numbers being displayed and return to the time and date:

Press the message pick-up button.

The

message pick-up

You can cancel the messages from any extensions currently displayed

on your telephone by dialing a 1, 2, 3, and/or 4. The dialed number corresponds to the position the extension number appears in on the display. Canceled messages are removed from the display.

Dial 1, 2, 3 and/or 4.

/amp lights steadily.

To clear any number remaining on the display and return to the time and date:

Press message pick-up button.

The

message pick-up

NOTE

If the extension to which you send a message is a CT-lo, your display shows turned on at that extension.

DONE

signifying that a message waiting lamp is

lamp lights steadily.

MONITOR The Monitor feature lets you do one of the following without lifting the

handset: 0 Place a call.

9 Listen to a call.

NOTE

You must lift the handset to have a two-way conversation unless your CT provides hands-free capability.

To place an internal call without lifting the handset:

1. Press the SPEAKER button.

- The SPEAKER lamp lights in the steady pattern.

2. Press the idle line button.

- Listen for dial tone.

3. Dial the extension number.

4. Lift the handset to speak to the answering party. To place an external call without lifting the handset:

1. Press the SPEAKER button.

- The SPEAKER lamp lights in the steady pattern.

2. Press the idle line button.

3. Dial the extension number.

-orDial the code for an outside line and the outside number. _ Listen for dial tone.

4. Lift the handset to speak to the answering party.

MONITOR (Cont’d)

If you are placed on hold by another party and you want to monitor the call handsfree while waiting for the other party to return to the

line:

1. Press the SPEAKER button.

- The SPEAKER lamp lights in a steady pattern.

2. Hang up.

- Lift the handset when you are ready to continue the two-way conversation.

To disconnect from a call you are monitoring:

Press the SPEAKER button.

- The SPEAKER /amp goes dark.

OFF-HOOK CALL ANNOUNCE

This feature lets you receive an intercom voice call on the speaker of a

busy CT-30 telephone. Your telephone must be equipped with the additional port. See your Communication Manager for details.

The Off-Hook Call Announce feature works when the called extension is engaged in any of the following situations:

o Conversation using the handset or headset. o Data call using the analog modem port. o Call Forward All Calls display. e Message Waiting. e Wake-Up/time reminder.

o Post-Selection state using a handset. This feature does not work when the speaker is already in use.

To respond to an Off-l-look Call Announcement:

Talk in the direction of the built-in microphone.

To make an Off--Hook Call Announcement when the destination party is using the handset:

1. Lift the handset.

- Listen for dial tone.

2. Press the ICM group button.

3. Dial the destination ICM group extension number.

- Listen for ringback tone.

4. Press the call announce button.

- You can now talk to the called extension. (The

called patfy will

receive your call through the speakerphone.)

NOTE

To answer an Off-Hook Call Announcement by the handset, hang up and lift the handset to engage in a normal voice call. This feature does not work if the called extension registers Off-Hook signaling mode. In this case, cancel the Off-Hook signaling mode by dialing 570 after receiving internal dial tone in order to use the Off-Hook Call Announce feature.

PARK

The Park feature lets you place a call on hold and retrieve it from any extension in the system. The call can be one you receive or place on your extension number or a line button.

To Park a call:

1. Ask the party to wait.

2 Press the park button.

- The park and TRANSFER lamps light in the steady pattern.

3. Dial a parking position number.

- Listen for success tone.

- The park and TRANSFER lamps go dark.

4. Hang up. To retrieve the parked call from your own or any other extension:

1. Lift the handset.

2. Press the park button.

- The park /amp lights in the steady pattern.

3. Dial the same parking position number that you used to park the

call.

- You are now connected to the call.

NOTES

1. You get an automatic callback if the parked call is not retrieved within the predetermined time.

2. You can park only one call at a time on a single number.

To retrieve a call that was parked from a DSS:

1. Lift the handset.

2. Dial 1 8.

3. Dial the parked call’s park answer number provided by the attendant.

- You connect with the call.

SILENT MESSAGE The Silent Message feature lets you do the following:

Send Silent Messages to a CT-20 and CT-30 telephone.

Respond to incoming calls with a Silent Message.

You can send and receive silent messages without interrupting the

telephone conversation. You can send up to fifty programmed

messages no longer than fifteen characters each. A called party can use the DND silent MSG button to respond to a caller

with a display such as OUT OF TOWN. A calling party can use the message pick-up button to leave a silent message on the display of the called party. This message is signaled by the following:

Lighted message waiting lamp.

Burst of tone.

The called extension may receive up to four messages. If the called

extension does not have a message pick-up button or has already received four messages:

An error tone sounds.

RETRY displays at the calling extension.

SILENT MESSAGE. . . Using Message Pick-Up

To send a Silent Message to another extension by using a feature code!

1. Lift the handset.

- Listen for dial tone.

2. Dial* 1. NOTE

If the extension to which you send a message is a CT-1 0, your display shows DONE signifying that a message waiting lamp is turned on at that extension.

3. Dial the desired extension number.

4. Dial the Silent Message ID.

- Listen for success tone.

- The called extension receives a silent message tone.

- A message pick-up or message waiting lamp lights steadily at the calied extension.

To send a Silent Message using the message pick-up button when the called party is busy or does not answer:

4. Press the message pick-up button.

2. Dial the Silent Message ID.

- Listen for success tone.

- The called extension receives a silent message tone.

- A message pick-up or message waiting lamp lights steadily at the called extension.

NOTE

A silent message ID is a two-digit number programmed into your system.

See the list of programmed messages and IDS at the end of this sectiqn.

SILENT MESSAGE . . .

To send a Silent Message by using the message pick-up button

while you are engaged in conversation:

1. Press the message pick-up button.

2. Dial the desired extension number.

3. Dial the Silent Message ID.

- A message pick-up or message waiting lamp lights steadily

the called extension.

- Your extension number and Silent Message are displayed at the called extension.

- The called extension receives silent message tone.

- Your conversation is not interrupted during this procedure.

NOTE

A silent message ID is a two-digit number programmed into your

system. See the list of programmed messages and IDS at the end of

this section.

To cancel a Silent Message that Lou have sent before the call is

returned:

1. Lift the handset.

- Listen for internal dial tone.

2. Dial # 1.

3. Dial the extension number where you left the message.

- Listen for success tone.

- The message pick-up or message waiting lamp goes dark at the other extension.

Using Message Pick-Up (Cont’d)

SILENT MESSAGE . . . Using Message Pick-Up

To display and pick up a Silent Message sent to you while your

extension is idle:

(Cont’d)

1. DO NOT lift the handset.

Press the lit

message pick-up

button.

3. Press #to display a second message.

- The first message reorders and displays last in the sequence of message displays.

NOTE

A total of four messages can be left at your extension. Press 3 to display

each message.

4. Lift the handset while extension number and message are displayed.

- Listen for n’ngback tone.

- Your call automatically directs to the extension displayed.

To cancel a Silent Message while it is being displayed:

Dial

NOTE

If more than one message is left, the next message displays.

When you are sent a silent message while you are speaking with another party, the following occurs:

1. You receive a silent message tone and the message overrides the current display.

- A message pick-up or message waiting

lamp lights at your

extension.

Press the

NOTE

TRANSFER

button

twice

to restore previous display.

This operation briefly interrupts your call.

SILENT MESSAGE.. .

To leave a Silent Message response for incoming calls if you have a DND Silent MSG button:

Using DND Silent MSG

1. Lift the handset.

- Listen for internal dial tone.

2. Press the DND silent MSG button.

- The DND silent MSG damp lights steadily.

Dial the Silent Message ID.

- Listen for success tone.

Hang up.

NOTE

When using the DND silent MSG, Silent Message is in effect. You hear key tone whenever you lift the handset. Key tone reminds you that your extension cannot receive any calls.

To leave a Silent Message response for incoming calls if you do

not have a DND silent MS6 button:

1. Lift the handset.

- Listen for internal Uial tone.

2. Dial * 6.

3. Dial the Silent Message ID.

- Listen for the success tone.

4. Hang up.

- When your extension receives an incoming call, the message and its accompanying extension number appears on the display of the

calling extension and busy tone sounds.

NOTE

ASilent Message ID is a two-digit number programmed into your

system. See the list of programmed messages and IDS at the end of

this section.

SILENT MESSAGE. . .

Using DND Silent MSG (Cont’d)

To cancel a Silent Message response:

1. Lift the handset.

- Listen for internal dial tone.

If you have a DND silent MSG button:

2. Press the DND silent MSG button.

- The DND

silent

MSG /amp goes dark.

- Listen for success tone.

If you do not have a DND silent MSG button:

2. Dial # 6.

- Listen for success tone.

3. Hang up.

SILENT MESSAGE. m . Using DND Silent MSG (Cont’d)

r In I I 36 I I

23 1 1 49 1

I 50 I YOU HAVE MAIL I

NOTE: The first ten silent messages have been programmed into your system. When you implement silent message using the DND Silent Message feature and ID 00, the calling party receives a busy tone and a BUSY display. There is no message on the display of the telephone that registered this feature. If you do not enter an ID code with this feature within a predetermined time period, Silent Message ID 09 is entered automatically.

SILENT MONITOR

This feature allows an extension to be monitored during any state of activity; i.e., idle, in conversation, in conference, etc. The Silent Monitor feature also allows the option to break-in on a conversation.

To silently monitor another extension:

1. Lift the handset.

- Listen for dial tone.

If you have a Silent Monitor button:

2. Press the silent monitor button.

- Listen for key tone.

- The silent monitor /amp lights sfeadily

3. Dial the number of the extension which you wish to monitor. If you do not have a Silent Monitor button:

2. Dial the code

for Silent Monitor.

- Listen for key tone.

3. Dial the number of the extension which you wish to monitor. NOTE

receive either silence, hold tone, or a hold message. Monitoring will begin when the extension user starts talking to another extension.

To break-in to the monitored conversation:

Press the silent monitor button.

- The silent monitor lamp flashes.

To return to the monitoring status:

Press the silent monitor button again.

- The silent monitor /amp lights steadily.

To exit from monitoring the extension:

Hang up.

- If the monitored extension is idle, the monitoring extension will

SPEAKERPHONE You can talk without lifting the handset. Use the UP and DOWN buttons

to adjust volume.

To use the Speakerphone to place an internal call if you have a SPEAKER button:

1. Press the SPEAKER button.

- Listen for inters7al dial tone.

- The SPEAKER lamp lights in a steady pattern.

Press the idle line button.

- Listen for dial tone.

3. Dial the extension number.

- You can speak when the called party answers.

During a conversation you may need to mute the Speakerphone so the party on the telephone cannot hear any background conversation taking place in your office.

To mute the Speakerphone:

Press the MUTE button.

- The MUTE lamp lights in a steady pattern.

- Your microphone turns off but you can still hear the other party.

To return to a two-way conversation:

Press the MUTE button.

- The MUTE lamp goes dark.

- You now can be heard by the other party.

To answer an incoming call from another extension using the Speakerphone:

1. Look at your display to identify the incoming call.

2. Press the SPEA

- The SPEAKER lamp lights in a steady pattern.

3. Press the flashing line button.

- The line lamp displays the interrupted pattern.

SPEAKERPHONE (Cont’d)

To answer an incoming call to a line button on a CT-20 or CT-30

telephone using the Speakerphone:

1. Observe the flashing red line lamp.

2. Press the SPEAKER button.

- The SPEAKER lamp lights in a steady pattern. Press the appropriate flashing line button.

- The line lamp lights in the interrupted pattern.

If you are talking through the handset and want to change to the

Speakerphone:

Press the SPEAKER button.

- The SPEAKER lamp lights in a steady pattern.

2. Hang up the handset.

- You are talking through the Speakerphone.

If you are talking through the Speakerphone and want to change to

the handset:

Lift the handset.

- The SPEAKER lamp goes dark.

- You can talk through the handset.

To disconnect from a call on which you are using the Speakerphone:

Press the SPEAKER button.

- The SPEAKER lamp goes dark.

- The call disconnects.

THREE-PARTY CONlFERENCE While engaged in a two-way conversation, you can add one additional

internal or external party to your conversation. To set up a Three-Party Conference with another extension or an

outside party:

1. Ask the party to wait.

2. Press the TRANSFER button.

- The TRANSFER lamp lights in a steady pattern.

- listen for key tone.

3. Dial the desired number.

- Privately announce tile conference call when the called party answers.

4. Press the TRANSFER button.

- The ?RANSFER lamp remains in fhe sfeady light pattern.

- A three-party conference is established.

To reconnect to the original party in the case of a dialing error or if the extension you are calking is busy or does not answer:

o Press the TRANSFER button.

- The TRANSFER lamp goes dark.

- You reconnect with the original party.

NOTES

1. Should one party disconnect, a two-way conversation can continue if one of the parties is an internal extension.

2. If an inside party does not want to be included in the conference, wait for the party to hang up. You automatically reconnect to the original

Party.

3. If an outside party does not want to be included in the conference, wait for the party to hang up. If you do not automatically reconnect with the original party, press the TRANSFER button twice.

4. DTMF tones may be sent during a conference call by the extension that originated the call only. The key pads of the other extensions involved in the conference will be disabled, even if the conference originator hangs up.

TRANSFER

To transfer a call to another extension:

1. Ask the party on the line to wait.

2. Press the TRANSFER button.

The

TRANSFER

lamp lights in a steady pattern.

- Listen for key tone.

NOTE

If you accidentally hang up at this point, your display reads COTXXXX

LOST CALL (XXXX = Trunk Directory number.) The TRANSFER light goes dark and your telephone rings. When you lift your handset, you reconnect to your call.

3. Dial the extension number.

4. You may announce the call privately when the called party answers.

5. Hang up. To return to the original caller if you make a dialing error, or if the

extension to which you are transferring the call is busy or does not

answer:

Press the TRANSFER button.

The

TRANSFER

lamp goes dark.

- You reconnect to your original party.

To return to the original caller if the party prefers not to take the call:

Let the called party hang up.

- You automatically reconnect to your original party.

- The TRANSFER lamp goes dark

TRANSFER TO BUSY EXTENSION This feature allows a transferring party to camp-on to a busy third party

extension. To camp-on to a busy extension after Transfer has been used:

1. When the busy tone is heard, press the camp-on button.

- If in conversation, the called party hears a short tone burst.

2. Hang up.

- When the called party’s extension becomes idle, the call will ring through.

NOTES

1. You get an automatic callback ringing if the transferred call is not retrieved within the predetermined time.

2. A transferred call cannot be retrieved after camp-on is activated until automatic callback is received.

AUTOMATIC DIALING FEATURES

AUTOMATIC INTERCOM

Automatic Intercom lets you place internal calls to a frequently called

extension number by pressing only one feature button. To program or change the extension number for Automatic

Intercom:

1. Lift the handset.

- Listen for dial tone.

2. Dial # 4.

3. Press the programmable automatic intercom button.

- The automatic intercom

4. Dial the desired extension number.

- Listen for success tone.

- The automatic intercom lamp goes dark and

number is now programmed to that button.

To place a call using Automatic Intercom:

Press the automatic intercom button.

- The monitor of speakerphone is activated and the number automatically dials.

- Begin speaking when the called party answers.

lamp lights steadily,

the extension

NOTES

1. If your system is programmed, you may be required to lift the handset before pressing the automatic intercom button.

2. You can transfer a call to an extension programmed on an automatic intercom button by simply pressing the button while you are connected to the call.

LAST NUMBER REDIAL

Last Number Redial automatically stores each outside number that is manually dialed so that you can immediately redial that number as needed. A stored number is indicated by a steadily lit

SAVE/REPEAT

button.

1. Lift the handset.

- Listen for dial tone.

If you have a SAVE/REPEAT button:

Press the

If you do not have a SAVE/REPEAT button:

SAVE/REPEAT

button.

2. Dial * 8.

- The number is automatically dialed.

REPERTORY DlALlNG

This feature lets you use a single button to make a call. The phone

must have a programmable repertory dialing button(s). You can

assign any number (up to 20 digits, O-9, l , or #) to the repertory dialing

button and the system dials it automatically. To program a number for Repertory Dialing:

1. Lift the handset.

- Listen for dial tone.

2. Dial 6 2.

3. Press a repertory dialing button.

- The repertory dialing /amp lights.

4. Dial the number to be programmed (twenty digits maximum).

5. Press the repertory dialing button.

- Listen for success tone. The

repertory dialing

/amp goes dark.

To place a call via Repertory Dialing:

1. Lift the handset.

- Listen for internal dial tane.

2. Press the repertory dialing button.

- The system dials the number automatically.

NOTE

When programming Repertory Dialing, the following buttons can

‘.

also be used:

..*

“-.

SAVE/REPEAT: This button creates a pause when pressed

during Repertory Dialing programming.

FLASH: This button creates a hookswitch flash

during programming for use over outside telephone networks.

SAVE

NUMBER

You can use the Save Number feature to save a number after manually dialing an outside call. Because the Save Number and Repeat Last

Number features occupy the same button, you cannot use Repeat Last Number when Save Number is implemented.

A number can be saved at any time during or after a call as long as you have not hung up.

To save a number for later use after manually dialing the number:

1. While you are on a call, press the SAVE/REPEAT button.

The

SAVE/REPEAT

lamp lights steadily.

- The number you are connected to is now saved and can be redialed at any time until you save another number.

- The lamp remains lit and the number is stored until it is deleted.

Hang up.

To place a call to the number you have saved:

1. Lift the handset.

- Listen for dial tone.

2. Press the SAVE/REPEAT button.

The

SAVE/REPEAT

lamp remains lit.

- The number is automatically dialed for you.

You can delete the number you have saved while conversing with the

pafly. To delete a Saved Number:

Press the SAVE/REPEAT button while in conversation.

- The lamp goes dark.

SPECIALIZED COMMON CARRIER (SCC) ACCESS

SCC Access lets you use an abbreviated dialing sequence to connect to an SCC to place a long distance call. The dialing sequence that accesses the SCC is preprogrammed in the system.

To place an outside call using SCC Access:

1. Lift the handset.

- Listen for dial tone.

2. Dial the code for the desired common carrier.

3. Dial the desired outside number.

- The SCC telephone number and authorization code are automatically dialed.

Table 3. Specialized

Common Carriers

SPEED CALLING - EXTENSION Speed Calling - Extension lets you establish a personal directory of up to

ten frequently called outside numbers consisting of up to fifteen to twenty digits each. A single-digit code (O-9) is assigned to each entry in the ten-member list. The assigned number is your entry code.

To program or change a number in your Extension Speed Call

Directory:

1. Refer to your directory for the desired entry code.

2. Lift the handset.

- Listen for dial tone.

3. Dial # 0.

4. Dial the entry code (O-9).

5. Dial the code for an outside line and the outside number.

- Listen for the success tone.

NOTE

If a pause is required anywhere within the number for return dial

tone, enter a # for each pause needed.

6. Hang up.

- Repeat the above steps for each of the remaining entry codes until all numbers are programmed.

SPEED CALLING - EXTENSION

To place a call using Speed Call - Extension:

1. Refer to your directory for the needed entry code.

2. Lift the handset.

- Listen for dial tone.

3. Dial * 0.

4. Dial the entry code (O-9).

- Your call is now being processed.

NOTE

You can use a speed call number to do the following:

Transfer a call.

0 Consult.

Set up a three-party conference by pressing

TRANSFER

dialing the feature code and entry codes.

To place a Speed call using one button:

To dial a single speed call entry that you have preprogrammed:

Press the programmable

speed call

button.

- The number assigned to this button is automatically dialed.

(Cont’d)

and then

SPEED CALLING -SYSTEM Up to 100 or 1000 frequently called business numbers can be stored in

the System Speed Call Directory. A two- or three-digit entry code

(00-99, 000-999) is assigned to each entry in the System Speed Call Directory. These codes may be shared by all extensions in the system

which have proper system authorization.

To place a call using Speed Call - System:

1. Refer to the system Speed Call Directory for the desired entry code.

2. Lift the handset.

- Listen for dial tone.

3. Dial # #.

4. Dial the entry code (00-99 or 000-999). Your call is now being processed.

NOTE

You can use a speed call - system number to do the following:

Transfer a call.

0 Consult.

Set up a three-party conference by pressing TRANSFER and

then dialing the feature code and entry codes.

To dial a single Speed Call - System entry that has been

preprogrammed in the system:

Press the programmable system speed call button.

The number assigned to this button is dialed automatically.

Fujitsu CT-10, CT-20, CT-30 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual