Fujitsu CT-10, CT-20, CT-30 User Guide

$gLEAR!!S j

CT-10/20/30

User Guide

Package 2

Fujitsu Business Communication Systems shall not be liable for any commercial

losses, loss of revenue or profits, loss of goodwill, inconvenience, or exemplary,

special, incidental, indirect, or consequential damages whatsoever, or claims of third

parties, regardless of the form of any claim that may result from the use

SECTION 123-052-002

Issue 1, October 1994

of this practice.

Purpose

This user guide has been prepared for personnel who operate and maintain the equipment manufactured and sold by Fujitsu Business Communication Systems. The information in this guide is subject to change and may not be suitable in all situations. Fujitsu Business Communication Systems acknowledges that a customer’s special requirements or practices may take precedence over those supplied in this document. If a conflict develops during operation, Fujitsu Business Communication Systems hereby disclaims any responsibility or liability for any consequential or inconsequential damages that may result from the use of this document.

This document is provided with the understanding that it shall not be copied or reproduced in whole or in part or disclosed to others without the prior written permission of Fujitsu Business Communication Systems.

TABLE OF CONTENTS

TITLE

INTRODUCTION

The Instruments

THE BASICS

Fixed Feature Buttons

SPEAKER

FLASH

TRANSFER

HOLD

RG TONE

UP Button .

DOWN

..............................................................................

..........................................................................

................

................................................................

Button.. ..................................................................

Button..

Button.. ............................

.......................................................................

Button

.................................................................

.............................................

Button

....................................................................

. . .............................................................................

Button

.........................................................................

Programmable Line and/or Feature Buttons.. Visual Indicators System Tones Distinctive Call Ringing Headset Operation

PLACING A CALL

Internal

Calls . . . . . . . . . . . . . . . . . . . . .

Outside Calls

Outside Line Access Codes

.........................................................................

............................................................................

...............................................................

......................................................................

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

..............................

PAGE

2 9

9 9 9 9

10 10

12 13 15 16

19 20 20

ANSWERING A CALL

Auto Answer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Incoming Line Ringing...When Busy Internal Calls Outside Calls

DISCONNECTING FROM A CALL MULTI-STATION APPEARANCE

Answering a Call

Idle Line Preference Intercom Groups

Placing a Call Privacy Release Ringing Line Preference

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.........................................................................

...................................................................

.........................................................................

.............................................................................

.........................................................................

.............................................................

21 21

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22 23

................................................... 24

.................................................... 25

25 26 27

29 30

TABLE OF CONTENTS (Cont’d)

TITLE MULTI-STATION APPEARANCE (Cont’d)

Transferring a Call

CALL PROCESSING FEATURES

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

...................................................

Call Announce ............................................................................

Call Forward All Calls Call Forward - CO Call Forward - Follow Me Call Forward Internal/External Call Forward On Busy

Forward On Busy No Answer..

Call Call Forward On No Answer.. Call Forward - Other Extension Calling/Called Party Name Display

Call Waiting Camp-On..

...............................................................................

.................................................................................

Extension Camp-On Trunk Camp-On Off-Hook CampOn On-Hook Camp-On Auto LCR Camp-On

Consultation

...............................................................................

Do Not Disturb

.................................................................

......................................................................

...........................................................

....................................................

................................................................

............................................

.....................................................

..................................................

.............................................

................................................................

......................................................................

.................................................................

................................................................

...........................................................................

Do Not Disturb Override.. ...........................................................

Exclusive Hold.. Executive Override Extension Pick-Up Group Pick-Up Message Leaving

Message Leaving...Usin g Message Pick-Up Message Pick-Up...CT-2 0 or CT-30 Telephone..

.........................................................................

....................................................................

......................................................................

...........................................................................

.......................................................................

............................

..................... 65

Monitor .......................................................................................

Off-Hook Call Announce

...........................................................................................

Park

Message ..........................................................................

Silent

Silent Message

...

Silent Message...Usin g DND Silent MSG Silent Message IDS

............................................................

Using Message Pick-Up

..............................

................................

.................................................................

PAGE

31 33

33 35 38 39 40 42 43 45 47 48 49

50 50 51

51 52 53 54 55 57 58 59 60 61 62 63

66 68 69

70 71 74

TABLE OF CONTENTS (Cont’d)

TITLE

CALL PROCESSING FEATURES (Cont’d)

Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Three-Party Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transfer

Transfer to Busy Extension . . . .

AUTOMATIC DIALING FEATURES

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Automatic Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Last Number Redial Repertory Dialing Save Number

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Specialized Common Carrier (SCC) Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Speed Calling - Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ExtensionSpeed Calling Directory

Speed Calling - System

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Speed Calling Directory

AUTOMATIC CALL DISTRIBUTION

ACD Agent Instrument

... ............................................................

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

............................................... 93

Answering an ACD Call .............................................................

Message from a Supervisor ....................................................... 95

Placing a Call ... With ACD Assigned

Auto Answer Disconnect

......................................................... 96

.........................................

Agent Call Waiting Indicator ................................................... 96

Staffing and Unstaffing Your Agent Instrument

..........................

Supervisor Assistance Request .................................................

Use of Standard Features...Wit h ACD Assigned

........................

ACD Call Overflow (Call Forward on No Answer) ................... 99

ACD Consultation

................................................................... 99

ACD Exclusive Hold ...............................................................

ACD Night Arrangement (Call Forw’d All Calls)

...................... 99

ACD Speakerphone ................................................................ 99

ACD Three-Party Conference

................................................ 100

ACD Transfer . . . ..................................................................... 100

Wrap-Up Code Entry .................................................................

PAGE

80 81

83 83 84 85 86 87 88 89

90 91

93 94

97 98

101

. . . III

TABLE OF CONTENTS (Cont’d)

TITLE

MISCELLANEOUS FEATURES

Accessing

Account Code/Client Analog

Features in a

Billing ....................................................... 103

Modem Port ..................................................................

Authorization Code - Walking

External

Paging ........................................................................

External Paging - Answering

Forced

Account Code.. ..............................................................

...................................................... 03

PBX

.....................................................

............................................ 06

COS

.................................................. 108

Night Answer ............................................................................

Night Answer Pick-Up ...............................................................

Paging ....................................................................................

Paging - Answering.. ..............................................................

Recorded Voice Announcement..

.............................................. 116

Self Extension Ringing.. ............................................................

Terminal Password

................................................................... 121

Time Reminder .........................................................................

DSS FEATURES

............................................................................

Alternate DSS.. .........................................................................

Camp-On to an Extension.. .......................................................

Direct

Trunk Access.. ................................................................

Do Not Disturb Override.. ..........................................................

DSS Alarm DSS External Paging

..............................................................................

................................................................

DSS Night Answer ....................................................................

DSS Park ..............................................................................

Speed Calling ...................................................................

DSS Placing a Call to an

Extension.. .................................................

Primary Answering Position with Direct Station Selection Transferring an Incoming Call to Another Extension..

Transfer Release.. .....................................................................

..........

................

PAGE

03 105 107 109

110 112 113 115

120 122 125

129 130 132 133 134 135 138 139 141 142 143 144 145

FEATURE BUTTON PROGRAMMING

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

147

TABLE OF CONTENTS (Cont’d)

LIST OF TABLES

NUMBER

Volume and Contrast Controls

TITLE

................................................. 10

2 Visual Indicators.. ....................................................................

Specialized Common Carriers

Programmable Feature Buttons.. ............................................

.................................................

LIST OF FIGURES

NUMBER

CT-10 Model

........................................................................... 3

2 CT-20 Model ...........................................................................

3 CT-30 Model .......

4 30-Button

40-Button DSS ....................................................................... 127

DSS

6 80-Button DSS

....................................................................

.......................................................................

....................................................................... 128

TITLE PAGE

PAGE

149

5 7

126

INTRODUCTION

Your new system, with its vast array of features, provides you with the flexibility you need to meet many different calling requirements. Your telephone can be custom tailored with features designed to meet your specific communication needs. You may find that some of the features discussed in this User Guide are not programmed on your telephone. Complete details on the features that are available with your system are found in the System Description/Features.

Please take the time to look through this guide in order to become

familiar with the your new telephone. The following sections are

included:

The Basics: Describes your telephone’s external features, the type of lamp patterns, and the system tones. This section also describes

the headset adapter operation.

Placing a Call: Explains how to place inside and outside calls.

Answering a Call: Explains how to answer inside and outside calls. This section also describes the Auto Answer and the Do Not Disturb features.

Disconnecting from a Call: Explains how to disconnect from a

call.

Multi-Station Appearance: Describes how to use the Multi-Station

feature and its various functions. Call Processing Features: Describes how to use the basic Call

Processing features. Many of these features can be assigned a

programmable feature/line button for single button operation.

Automatic Dialing Features: Describes how to use the Automatic Dialing features.

INTRODUCTION (Cont’d)

Automatic Call Distribution (ACD): Describes how to use the

available ACD features.

Miscellaneous Features: Describes how to use the Miscellaneous features.

e DSS Features: Describes how to use the DSS or Primary

Answering Position features.

NOTE

The phrase lipt the handset is the same as pressing the SPEAKER button if you have a CT-20 or CT-30 model telephone.

THE !NSTRUMENTS

Your system can accommodate a variety of telephone instruments

including the CT-lo, CT-20, and the CT-30 proprietary analog models.

All CT model telephones are hearing aid compatible. The CT-l 0 model (Figure 1) has the following features:

15 programmable line and/or feature buttons.

Two-color lamp indicators.

Seven fixed feature buttons:

- SPEAKER

- FLASH

- TRANSFER

- HOLD

- RG (RING) TONE

- UP

- DOWN

Internal speaker (monitor only).

Two-pair wiring.

K-style handset.

Figure 1. CT-10 Model

THE INSTRUMENTS

PROGRAMABLE LINE/FEATURE

-BUTTONS WTH LED LAMPS

(Cont’d)

LKEYPAD

THE INSTRUMENTS (Cont’d)

The CT-20 model (Figure 2) has the following additional features:

B Two-line display. e Speakerphone for handsfree operation. o Analog modem port (AMP) that lets you originate a data call from a

PC with a modem. The display provides you with prompts for: 0 Error free programming.

e Feature implementation. 0 Time and date. o Elapsed time. o Important information about every call you place and receive.

Figure 2. ~~-20 Mode’

THE INSTRUMENTS (Cont’d)

THE INSTRUMENTS (Cont’d) The CT-30 model (Figure 3) adds even more features. They include the

following:

Additional programmable line and/or feature buttons (27).

a Off-hook call announce.

You can dial a specific feature code if you want to use a feature on your telephone that has not been programmed to a specific button.

Please note that the feature codes used in this guide are the standard system codes. Codes required to implement features in your system

may differ. Consult your Communications Manager for your specific

system codes.

Figure 3. CT-30 Model

MICROPHONE

THE INSTRUMENTS (Cont’d)

2 LINE X 20 CHARACTER LCD DISPLAY

PROGRAMABLE LINE/FEATURE

--BUTTONS WITH LED LAMPS

This page is intentionally left blank.

Figure 3. CT-30 Model

THE INSTRUMENTS (Cont’d)

2 LINE X

20 CHARACTER

LCD DISPLAY

PROGRAMABLE LlNE,FEAT”RE

-BUTTONS WITH

LED LAMPS

This page is intentionally left blank.

THE BASICS

FIXED FEATURE BUTTONS

SPEAKERButton

FLASH Button

On the CT-10 model, the

SPEAKER

button is a monitor button only. This means that you can listen to origination and call progress but do not have handsfree speaking capability.

The CT-20 and CT-30 models can use the

SPEAKER To operate the SPEAKER button:

Press the

button instead of lifting the handset.

SPEAKER

button with the

handset in place.

Press the

SPEAKER

button again to

hang up.

The

FLASH

button is used to activate features

when the system is used with Centrex or

another PBX.

To operate the FLASH button:

1. Make a connection to the host PBX or Centrex by dialing the code or by pressing a

line

button.

TRANSFER Button

HOLD Button

Press the

FLASH

button.

3. Dial the code to activate a particular feature.

The

TRANSFER

button lets you transfer a call

to another extension or line. The

HOLD

button places an extension or line

call on hold. This button is solid red in color.

The RG (RING) TONE button controls the

ringing tone of the telephone. There are three

types of patterns that can be set: low, medium

(default), and high. This button is valid only in ringing state. In order to change the ringer, adjust the button while a call is ringing at your extension.

UP Button

The UP button increases the volume of the handset, the speaker, and the ringer. It also increases the LCD contrast. See Table 1 for

more information

The DOWN button decreases the volume of the andset, the speaker, and the ringer. It also decreases the LCD contrast. See Table 1 for

more information.

Table 1. Volwne and Contrast Controk

The CT-10 and CT-20 models have fifteen programmable line and/or feature buttons. The CT-36 has twenty-seven programmable buttons. These buttons have two-color lamps. See Table 2, Visual Indicators, for further information.

Each programmable line and/or feature button can be assigned to access a specific line or feature. Programming is accomplished by assigning a particular feature code to one of these buttons.

PROGRAMMABLE LINE AND/OR FEATURE BUTTONS (Cont’d)

Table 2. Visual Indicators

‘AT‘ERN

ON OFF

DISPLAY TYPE LINE BUTTON

FEATURE BU-ITON

BASIC BUTTON

Feature is

recalling or

voice calling.

(RECALL)

ZOLOR

LED

Red

Green

Red

Green

Steady Light

Pattern

A steady, red light indicates that a line or feature

button is in use. It also indicates a line on hold at another telephone.

Sbw mshiwg Light Pattern

Interrupted FIash Pattern (An extended flash

interrupted by a pause)

Double Interrupted A double interrupted flashing green light indicates Flash Pattern (An

extended flash interrupted by two brief pauses)

Fast Flashing Light Pattern

A slowly flashing red tight indicates that a line at your telephone is ringing.

Ah interrupted flashing green light indicates that you are on this line.

that you have placed this line on hold.

A fast flashing red light indicates that a line call

or a call to another extension is recalling to you.

SYSTEM TONES

Busy Tone

Call Waiting Tone

Camp-On Tone

Distinctive Busy

Tone

Error Tone

A continuous standard busy signal with tones of equal length.

A single burst of tone heard during conversation

indicating that an external call is waiting to be answered.

A single burst of tone heard during conversation

indicating that an extension has camped-on to

your extension. A continuous short-long busy signal which sounds

when you reach a busy extension or outside line and are allowed to camp-on.

A fast busy tone. If you receive an error tone after

requesting a feature, one of the following

conditions may exist: * Your telephone is not allowed to implement

the feature you requested.

You dialed an incorrect feature code or number.

Press TRANSFER to connect with your original party and try again, or proceed with another feature.

External Dial Tone

This is a continuous tone obtained when you:

Press an outside line button.

Lift your handset and press an outside line

button.

o Dial a code (usually 9) to access an outside

telephone network.

This dial tone indicates that you can place an external call. External dial tone is not heard if the

tone is not provided by the local telephone

network.

SYSTEM TONES (Cont’d)

Internal Dial Tone

Key Tone

Override Tone

Recording Tone

This is a continuous tone that you hear when you lift your handset. internal dial tone indicates that you may:

0 Place an internal call (Intercom call). o Request a special feature.

Key tone consists of three short bursts of tone followed by a continuous dial tone. You hear this tone after you press the TRANSFER button

or FLASH and before you dial a feature code.

Key tone indicates that you have correctly

accessed the system and can now proceed to

dial an extension number or a feature code.

You will also hear key tone when you place a

call if the Call Forward All Calls or Do Not Disturb feature is activated.

Override tone is a series of tone bursts heard

when an extension with Executive Override

breaks into your call.

Recording tone is an extended burst of tone indicating that an announcement is being recorded from your extension.

Ringback Tone

Success Tone

Silent Message Tone

Ringback tone is a standard ringing tone when calling an idle telephone.

Success tone consists of four brief bursts of

tone heard after you request a specific feature.

Success tone indicates a feature has been successfully implemented.

A brief burst of tone heard when a silent

message is left at your telephone. This tone is not heard if the speakerphone is in use.

SYSTEM TONES (Cont’d)

Zip Tone Zip tone is three short bursts of tone heard prior

to receiving a call through the Auto Answer

feature.

DISTINCTIVE CALL RINGING

Calls from another Extension and Tie

Slow ringing. A repetitive one-second ring

followed by a three-second pause. Line Calls (Extensidn Ringing)

Incoming Outside Calls (Outside

Slow double ringing. A repetitive double ring

followed by a three-second pause.

Ringing) Call Forwarded Calls Fast ringing. A repetitive one-second ring

and Callbacks followed by a one-second pause. Call Announce Calls Two brief bursts of tone immediately followed

by a voice announcement.

HEADSET OPERATION The headset adapter lets your telephone accept any of the standard

headsets commercially available. Use this feature to make the programmable headset button act like the hookswitch (the button located in the cradle of the telephone).

To install a headset:

1. Disconnect: The handset cord. Leave the handset in the cradle of the telephone.

2. Connect: The free end of the handset cord to the modular

jack on the back of the headset adapter.

3. Connect: The headset to the modular jack on the front of the headset adapter (jack may be two holed or

modular).

4. Connect: The power transformer to the back of the

headset adapter.

5. Plug In: The power transformer to the wall socket.

. To place a call using the headset:

1. Press the headset button.

- The headset /amp lights in fhe steady paftefn.

2. Press the line or ICM (Intercom) button.

- The appropriate dial tone sounds,

- The line or EM /amp flashes in the interrupted pattern.

3. Proceed with normal telephone operations.

HEADSET OPERATION (Cont’d)

To answer a call using the headset:

1. The telephone rings.

2. Press the headset button.

The

headset

3. Press the flashing line or ICM.

- The

line

lamp lights.

ICM

lamp flashes in the interrupted pattern.

- You can begin conversation.

To disconnect from a call using the headset: .

Press headset.

The

headset

lamp goes dark.

- You disconnect from the call.

This page is intentionally left blank.

PLACING A CALL

INTERNAL CALLS

To place a call to another extension:

1. Lift the handset.

- Listen for internal dial tone.

2. Dial the extension number. NOTE

The name displays on CT-20 and CT-30 models if the name is registered to the extension making the call.

To place a call to the extension on which you are speaking; i.e., bosslsecreatary:

1. Press the ringing and flashing line (OSL) on your telephone.

- You are connected with the caller.

- The line lamp is flashing.

2. Press the same line button a second time.

- The caller is placed on hold.

- The telephone that has the prime line (PSL) on which you are speaking rings.

- When the other extension user (PSL) answers the call, you and

that extension user can speak. The calling party is on hold,

3. Hang up.

- The call is transferred to the other extension user.

- The lamp goes dark.

NOTE

Refer to Multi-Station Appearance for more information on answering

other line appearances from your telephone.

OUTSIDE CALLS

To place an outside call:

1. Lift the handset.

- Listen for internal dial tone.

2. Press the appropriate outside line button.

-orDial the code for an outside line.

- Listen for external dial tone.

3. Dial the desired outside number. NOTE

After a predetermined call connection time, the duration of the call displays in minutes and seconds on the far right of the display screen on

CT-20 or CT-30 models.

Outside Line Access Codes:

LOCAL LONG DISTANCE

TIE LINES

If you receive distinctive busy tone after pressing a line button or dialing a code for an outside line, refer to the Trunk Camp-On feature for further instructions.

FX-

WATS -

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