244 Bergen Boulevard, West Paterson, NJ 07424 • Tel 9737854347 • Fax 9737853318 • Web www.fsrinc.com
43864 LIT1022A
Model MAS 4100A
4x1 Scaler/Switcher
Page 2
PROPRIET ARY INFORMA TION
All information in this manual is proprietary to and the property of FSR inc.
This publication is protected by the Federal Copyright Law, with all
rights reserved. No part of this document may be reproduced, transcribed, or
transmitted, in any form or by any means, without prior explicit
written permission from FSR inc.
2 MAS 4100A Scaler/Swicher
Page 3
Operators Safety Summary
The general safety information in this summary is for operating personnel.
Do Not Remove Covers or PanelsThere are no user-serviceable parts within the unit. Removal of the top cover will expose dangerous voltages. To
avoid personal injury, do not remove the top cover . Do not operate the unit without the cover inst alled
Power SourceThis product is intended to operate from a power source that will not apply more than 230 volts rms between the supply conductors or
between both supply conductor and ground. A protective ground connection by way of grounding conductor in the power cord is essential for safe
operation.
Grounding the Product This product is grounded through the grounding conductor of the power cord. To avoid electrical shock, plug the power cord
into a properly wired receptacle before connecting to the product input or output terminals.
conductor in the power cord is essential for safe operation.
A protective-ground connection by way of the grounding
Use the Proper Power CordUse only the power cord and connector specified for your product. Use only a power cord that is in good condition. Refer
cord and connector changes to qualified service personnel.
Use the Proper FuseT o avoid fire hazard, use only the fuse having identical type, volt age rating, and current rating characteristics. Refer fuse
replacement to qualified service personnel.
Do Not Operate in Explosive AtmospheresTo avoid explosion, do not operate this product in an explosive atmosphere.
Terms In This Manual
WARNING Highlights an operating procedure, practice, condition, statement, etc., which, if not strictly observed, could result in injury to or death of
personnel. NOTE Highlights an essential operating procedure, condition or statement.
.
CAUTION
(servicing) instructions in the literatureaccompanying the appliance.
AVERTISSEMENT!Le point d´exclamation dans un triangle equilatéral signale à alerter l´utilisateur qu´il y a des instructions d´operation et d´entretien
tres importantes dans la litérature qui accompagne l´appareil.
VORSICHTein Ausrufungszeichen innerhalb eines gleichwinkeligen Dreiecks dient dazu,den Benutzer auf wichtige Bedienungs-und
Wartungsanweisungen in der Dem Great beiliegenden Literatur aufmerksam zu machen.
WARNINGThe rear panel ON/OFF switch does not disconnect the unit from input AC power. To facilitate disconnection of AC power, the power cord must
be connected to an accessible outlet near the unit. Building Branch Circuit Protection: For 115 V use 20 A, for 230 V use 8 A.
WARNINGWhen the COMPASS is used in the 230-volt mode, a UL listed line cord rated for 250 volts at 15 amps must be used and must conform to IEC227 and IEC-245 standards. This cord will be fitted with a tandem prong-type plug.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance
Terms As Marked on Equipment
CAUTIONHighlights an operating procedure, practice, condition, statement, etc., which, if not strictly observed, could result in injury to or death
of personnel.
CAUTION
(servicing) instructions in the literatureaccompanying the appliance.
AVERTISSEMENT!
d´entretien tres importantes dans la litérature qui accompagne l´appareil
VORSICHT
Wartungsanweisungen in der Dem Great beiliegenden Literatur aufmerksam zu machen.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance
Le point d´exclamation dans un triangle equilatéral signale à alerter l´utilisateur qu´il y a des instructions d´operation et
Ein Ausrufungszeichen innerhalb eines gleichwinkeligen Dreiecks dient dazu, den Benutzer auf wichtige Bedienungs-und
NOTE This equipment has been tested and found to comply with the limits for a Class A digit al device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will
be required to correct the interference at the users own expense.
MAS 4100A Switcher/ Scaler3
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CONTENTS
1. INTRODUCTION ------------------------------------------------------------------------------------------5
Features
Applications
Getting the best results
Checking package contents
Thanks for purchasing the FSR Magellan MAS 4100A, a 4x1 audio and video switcher with integrated
scaling. In addition to scaling switchers, such as the MAS-4100, FSR offers a full line of interfaces, line
drivers, distribution amplifiers, down converters, power sequencers and more.
The new Magellan MAS-4100A is a 4x1 audio and video switcher with an integrated scaler. The
MAS-4100A automatically sizes and positions the incoming video signal and then scales the image to
the user selected output resolution. The Magellan MAS 4100A converts Composite Video, S-Video
and YCbCr Component Video signals to a variety of computer and HDTV resolutions. The unit
accommodates most worldwide NTSC, PAL and SECAM TV standards and has many features to
enhance performance. Standard VGA resolutions are supported up to 1024x768 as well as 480p, a
16:9 aspect ratio image at 852x480. These units also feature balanced stereo audio switching with
audio following video.
Several advanced techniques are incorporated into the scaling engine to provide the best possible
scaled output. The 3:2 pull-down detector automatically detects images that began as film. Since
these images began their life at 24 frames per second, and standard video signals are 30 frames per
second, a special algorithm is invoked to provide clear, fluid motion. In addition, a multi-line vertical
filter eliminates artifacts caused in the de-interlacing process. Static images are also processed using a
simple field merging technique to perform de-interlacing and it is very beneficial for static images or
scenes with very little or no motion. Additionally, the MAS 4100A employs a high quality Comb
Filter Decoder for maximum picture quality .
The MAS-4100A is an advanced scaling switcher, but has been made very easy to use. All set-up and
operation controls are on the front panel. In addition to source selection, all of the image attributes
including, brightness, contrast, H-phase and V-phase, tint and color are accessible from the front
panel with easy to use on-screen menus. The unit may also be controlled remotely via an RS-232
connection and supplied software or a control system. The connections on the back are just as easy.
The MAS-4100A accepts composite video on a BNC, S-Video on a mini-DIN, and computer video
on an HD-15 connector. The output format is user selectable as either RGBHV or YCbCr. Both HD15 and BNC connectors are provided for maximum flexibility . Only one of these is active at any time.
The balanced audio is available on a 5 position pluggable screw terminal and can easily be interfaced
to balanced or unbalanced audio systems.
FEATURES
4 Inputs - Composite, S-Video, Component and Computer
4 Balanced/Unbalanced Audio Inputs
Audio Follow Video Switching
VGA, Extended VGA and HDTV Output Resolution Support
On Screen Menu
RS-232 RemoteControllable
Advanced Scalar Features
Third Generation Scaling Engine
3:2 Pull-Down Detection and Compensation
Advanced Motion Stabilization and De-Interlacer
Multi-Line V ertical Interpolation
Jitter / Judder Compensation
MAS 4100A Switcher/ Scaler5
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APPLICATIONS
Getting the Best Results
There are many factors affecting the quality of results when Composite or S-V ideo signals are
converted to computer resolutions. Some basic precautions will ensure the best possible performance
from your MAS 4100A Switcher/Scaler.
Output display device – The quality of the output signal will depend largely upon the type
and quality of display device used. For instance, some video projectors just look better than
others.
Distance between the V ideo Scaler and the display device – This plays a major role in the
final result. Long distances are possible, but special measures should be taken in order to
avoid cable losses. These include using high quality (coax-type) cables or adding cable
equalizers such as the RGB-HV-2 or the CDA-2EQA.
Output connection cables – Low quality cables are susceptible to interference. They
degrade signal quality due to poor matching and cause elevated noise levels. Therefore, cables
should be of the best quality . Coax-type computer cables are recommended because of their
superior internal shielding characteristics.
Interference fr om nearby electrical devices – These can have an adverse effect on signal
quality . For example, an older computer monitor often emits very high electromagnetic fields
that can interfere with the performance of video equipment in its proximity .
CHECKING THE P ACKAGE CONTENTS
The following items are contained in the shipping carton:
1. The MAS 4100A Scaler/Switcher
2. A disc to permit operation of the MAS 4100A from any Window compatible computer
3. A manual for the MAS 4100A Unit
6 MAS 4100A Scaler/Swicher
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2. SPECIFICATIONS
Video Input Signals
PC/HD Input (Bypass Only)RGBHV or YPbPr via HD-15F Connector
Input Video StandardNTSC 3.58, NTSC 4.43, PAL-B/G/I/D, PAL-N, PAL-M, SECAM
Input Video AdjustmentsBrightness, Contrast, Color Saturation, Tint (NTSC), Sharpness
Composite Video Inputvia BNC Connector
S-Video Inputvia 4-Pin Mini-DIN Connector
YCbCr Component Video Input via 3 RCA Connectors
Video Output Signals
PC ResolutionsV ert Refresh RateHoriz Scan RateCompositionScan
VGA640x48060, 72, 75 or 85 Hz31.25 to 43.27 KHzRGBHVProgressive
SVGA800x60060, 72, 75 or 85 Hz37.88 to 53.66 KHzRGBHVProgressive
XGA1024x76860, 70 or 75 Hz48.36 to 60.03 KHzRGBHVProgressive
SXGA1280x102460 Hz63.98 KHzRGBHVProgressive
WXGA1280x76860 Hz48.36 KHzRGBHVProgressive
WXGA1365x76860 Hz48.37 KHzRGBHVProgressive
AUDIO
Bandwidth:20 Hz to 20 kHz (+/- 0.1dB)
THD + Noise:0.03% @ 20 kHz at rated Max Output S/N > 98 dB
Noise floor: < 90 dBm
Stereo separation: -85 dB @ 1kHz
Gain6dB
AUDIO INPUTS
Number / type:4 stereo balanced (may be used with unbalanced sources)
Connectors:5 Position pluggable screw terminal
Impedance:20Kohms balanced
Max level:+6 dBm
AUDIO OUTPUT
Number / type:1 Balanced Stereo
Connector:5 Position pluggable screw terminal
Impedance:50 ohms
Gain6 dB balanced or unbalanced
Maximum Level:600 ohms: +12 dBm Balanced / +6 dBm Unbalanced
Hi – Z :+14 dBm Balanced / +8 dBm Unbalanced
CONTROL
Manual ControlFront Panel Buttons
RS-232 ControlVia Rear Panel DB9 Female (disc provided for PC control)
GENERAL
Weight (Unit Only)2.25 kg (5.0 lbs.) Approx.
Dimensions - Desktop Version1.75"H x 17.25"W x 7"D (44 x 438 x 178mm)
Dimensions - Rackmount Version1.75"H x 19"W x 7"D (44 x 482 x 178mm)
Power Source100-240VAC, 50/60Hz
Power ConsumptionApproximately 12 Watts
MAS 4100A Switcher/ Scaler7
Page 8
3. CONNECTING THE HARDWARE
Rear Panel Connectors
The first step is to connect a video source to the input of the Video Scaler and to connect
its output to a display device. Below is a photo of the MAS 4100A rear panel.
DVD DECK
VCR DECK
AMP / SPEAKERS
DVD DECK PROGRESSIVE SCAN
COMPUTER
(POWERPOINT)
POWER CORD INPUT
RS-232 LINE
VIDEO =
AUDIO =
(NO. AMERICA CORD SUPPLIED)
PROGRAM AND REMOTE RS-232
CHOOSE EITHER HD-15 OR
5 BNC OUPUT
HOST PC
OPERATION
MAS-4100 BLO CK
Projector
MONITOR
DIAGRAM
Rack Mounting
The MAS 4100A unit is mountable in a standard 19" (1RU) EIA rack assembly .
Connecting the Video Inputs
The MAS 4100A can accept a Composite Video, S-Video or YCbCr Component Video
input signal for scaling, as well as an RGBHV (or YPbPr) input that is passed through the
unit when the PC (Bypass) mode is selected.
· Composite Video - Connect the Composite Video output from the source equipment
to the connector labeled “C-VIDEO” on the back of the Video Scaler.
· S-Video - Connect the S-Video output from the source video equipment to the
connector labeled “S-VIDEO” on the back of the Video Scaler. S-Video provides
improved performance and is recommended over Composite Video.
· Component Video – Connect the YCbCr output from the source video equipment to
the connectors labeled “Y, Cb, Cr” on the back of the Video Scaler. YCbCr provides
improved performance and is recommended whenever possible.
· Computer RGBHV - Connect the source computer’s VGA output signal to the HD15
connector labeled “PC” on the back of the Video Scaler.
· YPbPr V ideo - The PC input may also be used for a YPbPr Progressive Scan input.
8 MAS 4100A Scaler/Swicher
Page 9
Note – The PC input not scaled, but is available for pass-through when the Video Scaler is in the PC
(Bypass) Mode.
Connecting the Video Output
Connect the MAS 4100A’s RGBHV or YPbPr output to the destination Computer
Monitor, HDTV Display, Video Projector or other display device via the HD15 connector on
the back labeled “HD-15” or via the 5 BNC connectors labeled “R/Pr, G/Y, B/Pb, H, V”.
The unit can either output RGBHV or YPbPr, but not both simultaneously. Refer to
Section 4 of this manual for instructions on choosing which output is active.
Connecting the Audio Inputs
Each video input has an associated stereo audio input. Mating connectors are provided with the unit
to facilitate connection of the audio inputs. The proper wiring for the connectors is illustrated below.
Connecting the Audio Outputs
Main and Preview stereo audio outputs are provided. Mating connectors are provided with the unit to
facilitate connection of output devices. Wiring of the connectors is illustrated below.
AUDIO CONNECTIONS
Input Connector W iring
Stereo Input Connector Wiring
Bala n c e d WiringUn b a la nced Wiring
+
L
-
SH
+
R
-
Mono Input Connector W iring
Balanced WiringUnbalanced Wiring
+
L
-
SH
+
R
Jumpers
Jumpers
Jumper
SH
L
SH
R
L
R
+
-
+
-
Output Connector W iring
Strereo Output Connector Wiring
Balanced WiringUnbalanced Wiring
+
-
+
-
L
SH
R
+
-
+
-
Mono Output Connector W iring
Balanced WiringUnbalanced Wiring
+
L
-
SH
+
R
Jumper
Jumper
Jumper
SH
R
L
SH
R
L
+
-
+
-
+
-
+
-
MAS 4100A Switcher/ Scaler9
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FRONT PANEL CONTROLS
The MAS 4100A is controlled via Front Panel Push Buttons, Infrared Remote Control or
RS-232. Front Panel LED’ s and an On Screen Display provide status indications. The
following photo shows the Control Buttons and LED Indicators.
NOTE:
A “No display” situation can occur as a result of the user inadvertantly selecting the wrong output
setting. This will hide the setup menus from the user making it inpossible to view the on screen
adjustments The procedure below can return the unit to the previous output setting.
Press and hold the "MENU" button for 5 seconds to activate the HD-15 VGA output
Press and hold the "ENTER" button for 5 seconds to activate the 5 BNC VGA output
Input Selection
Pressing the desired INPUT SELECT button directly selects the input signal and its
related Front Panel LED will illuminate:
ButtonSelects
C-VIDEOComposite Video Input
S-VIDEOS-Video Input
YCbCrYCbCr Component Video Input
PCBypass Mode
Output Resolution Select
Pressing the desired OUTPUT RESOLUTION SELECT button steps through all options selecting
the output signal type and resolution. As it steps the related Front Panel LED will illuminate.
Many adjustments are available only by pressing the Menu button, which shows the
available options via the OSD (On Screen Display). Pressing the + button increases the
value of the selection, while pressing the – button decreases the value. Pressing the
ENTER button selects the chosen parameter. The settings are automatically saved after
adjustment.
Navigating the Menu Structure
Pressing the MENU button calls up an OSD, which will be visible at the MAS 4100A’s
scaled output. The upper text block is a Status Line and indicates which Video Input is
selected, the Output Resolution selected and Vertical Refresh Rate selected. The lower
text block has four lines, labeled V ideo Adjustment, Vertical Frequency Adjustment, OSD
Display and Output Terminal. Each of these has associated Sub-Menus for adjustments.
Pressing the + or – button allows you to highlight any one of these four lines and pressing
the ENTER button takes you into the Sub-Menu that allows control over the parameters
for that section. Pressing MENU while navigating always takes you back one level. After
no activity for about seven seconds, the unit automatically reverts to normal mode and the
OSD disappears.
Video Adjust Section
The MAS 4100A has an integral Processing Amplifier, capable of adjusting various
signal parameters of the incoming video. Each one of the three input video selections (C-V,
S-V and YCbCr) has its own memory, so the settings are retained separately for each
and, when a particular input is selected, its Proc Amp settings are automatically recalled.
Note - These adjustments do not af fect the incoming computer signal, which is simply
passed through the Video Scaler in the Bypass Mode.
Press MENU, then ENTER to access the following choices:
· Brightness – Sometimes called Video Level. When this is selected, press ENTER
and then + to increase the Brightness Level and – to decrease it.
· Contrast – Sometimes called Black Level. When this is selected, press ENTER and
then + to increase the Contrast Level and – to decrease it.
· Color - Sometimes called Saturation. When this is selected, press ENTER and then
+ to increase the Chroma Saturation and – to decrease it.
· Sharpness – Sometimes called Detail or Enhancement. When this is selected,
press ENTER and then + to increase the Sharpness Level and – to decrease it.
· Tint – Sometimes called Hue or Color Phase. When this is selected, press ENTER
and then + to increase the Chroma Phase in relation to the current setting and – to
decrease it. Note – This adjustment is only available for NTSC signals.
· Reset – When this is selected, press ENTER to reset all of the above parameters to
the factory preset positions.
Vertical Frequency Adjust
Many of the Output Resolutions have multiple Vertical Refresh Rate possibilities. First
choose the desired Output Resolution by pressing the desired button in the OUTPUT
SELECT section on the front panel. Then, press MENU, choose the Vertical Freq Adjust
section and press ENTER. This Menu will display the available selections associated with
MAS 4100A Switcher/ Scaler11
Page 12
the Output Resolution selected. This may be as many as four choices, however, some Output
Resolutions have only one choice. Choose the desired rate and press ENTER. After selection,
pressing MENU twice removes the OSD from the screen.
OSD Display
Under normal conditions, the OSD will briefly display the results of changes to the Input or Output
selection. However, this feature can be turned of f when it is not desirable to display this information.
For example, when the unit is being used to switch Video Inputs to a Projector or other display
during a live event and it is undesirable to have the change displayed for all to see. To disable the
OSD during these selections, press MENU, choose the OSD Display section and press ENTER. Then
you may choose OSD Display OFF or later turn it back on. In the OFF position, the OSD only
appears when the MENU is selected and not when an Input or Output selection is made.
Output Terminal
The RGBHV or YPbPr Output Signal is available on the rear panel either on 5 BNC connectors or an
HD-15 connector, but not both simultaneously. It is necessary to choose via the Menu which is
selected. Press MENU, choose the Output Terminal section and press ENTER. Then choose either
HD-15 Output Terminal or BNC Output Terminal and Press ENTER.
Front Panel Lockout
Under certain circumstances it may be desirable to disable the Front Panel Controls. For example, to
prevent unauthorized or accidental changes to the settings while the unit is in use. To disable the
Front Panel controls, press MENU, choose the Front Panel Lockout section and press ENTER. Then
you may choose Front Panel Controls OFF. In the OFF position, the unit will not respond to
commands from the Front Panel. To return to normal operation, press and hold simultaneously the +
and – buttons for 3 seconds or use the IR Remote Control to gain access to the Menu or the use the
RS-232 commands.
NOTE:
A “No display” situation can occur as a result of the user inadvertantly selecting the wrong output
setting. This will hide the setup menus from the user making it inpossible to view the on screen
adjustments The procedure below can return the unit to the previous output setting.
Press and hold the "MENU" button for 5 seconds to activate the HD-15 VGA output
Press and hold the "ENTER" button for 5 seconds to activate the 5 BNC VGA output
12 MAS 4100A Scaler/Swicher
Page 13
4. RS-232 CONTROL OF THE MAS 4100A
The Video Input selection and signal parameter settings for the MAS 4100A can also be
controlled via an external control system by using the RS-232 port on the unit. If
information for this control method is required, beyond the scope of the instructions
provided in this section, please contact FSR Technical Support. A disk is provided with
the MAS 4100A containing a sample Windows Control Panel that permits remote control
of the unit from a PC via RS-232.
Note – The connection between the MAS 4100A unit and the RS-232 remote controller
is made with a modem cable.
The command and response codes are a combination of 3 bytes. The 1st and 2nd bytes are text and the
3rd byte is a HEX value. No carriage return is necessary .
Remote Controller Command Codes
CodeComment
‘PW’+0POWERpower off (standby)
‘PW’+1power on (normal)
‘IN’+0Composite video
‘IN’+1INPUTS-video
‘IN’+2YCbCr
‘IN’+3PC bypass
Video Scaler r eturns status to the Remote Controller when the specific command
was succesfully completed
NOTE:
A “No display” situation can occur as a result of the user inadvertantly selecting the wrong output
setting. This will hide the setup menus from the user making it inpossible to view the on screen
adjustments The procedure below can return the unit to the previous output setting.
Press and hold the "MENU" button for 5 seconds to activate the HD-15 VGA output
Press and hold the "ENTER" button for 5 seconds to activate the 5 BNC VGA output
MAS 4100A Switcher/ Scaler15
Page 16
5. TROUBLESHOOTING
If the recommended actions listed below do not result in satisfactory operation, please
consult your Dealer or contact the FSR Technical Support Department directly by phone
at 973-785-4347 or by email at sales@fsrinc.com.
ProblemPossible Solution
No picture on
the output
monitor.
Colors appear
wrong on the
output monitor
If pressing the power switch does not cause the
power LED to light, check that the proper AC Power
Cord is properly connected. If the Power LED is
illuminated, check that there is a correct Video Input
signal and that the display device connected to the
output is switched on and set to the correct input and
its Brightness and Contrast are set correctly. Check
to make sure the unit has been switched to the
correct output pin mode – HD15 or BNC.
Try adjusting the Color , Tint, Contrast and Brightness
settings on your display . These are usually set up for
viewing computer images, which may be somewhat
different from viewing images that have been upconverted from video. Make sure the correct output
format is set (RGBHV or YCbCr). Make sure your
output cable assembly is not faulty , which could
prevent either the Red, Green or Blue signal from being
passed through the cable.
Too much
smearing
No color on the
output monitor,
only a black and
white image
None of the controls
appear to function
Smearing usually occurs when a Composite V ideo input
is used and is generally unavoidable, unless you can
switch to using S-Video. Using good quality video cable
will help towards reducing this affect. Smearing that
may not be noticeable on a small video monitor may
become objectionable on a large screen video projector .
Check the condition of the cables being used. A faulty SV ideo cable can often cause a black and white image.
Ensure that the color controls on your computer monitor
or video projector are all set correctly. Ensure that the
color adjustment on the Video Scaler is not adjusted
completely down. It may be necessary to reset the video
levels via the Menu functions.
The ON SCREEN DISPLAY (osd) has been turned off and
the front panel has been locked out. Just depress both the +
and - buttons for 3 seconds to unlock the front panel and then
the osd will be enabled.
16 MAS 4100A Scaler/Swicher
Page 17
6. REGULATORY COMPLIANCE
The MAS 4100A Power Supply is UL listed as well as carrying CSA and CE approvals.
7. WARRANTY POLICY
This product is warranted against failures due to defective parts or faulty workmanship for
a period of one year after delivery to the original owner . During this period, FSR will make
any necessary repairs or replace the unit without charge for parts or labor . Shipping charges
to the factory or repair station must be prepaid by the owner, return-shipping charges, via
UPS / FedEx ground, will be paid by FSR.
This warranty applies only to the original owner and is not transferable. In addition, it does
not apply to repairs done by other than the FSR factory or Authorized Repair Stations.
This warranty shall be cancelable by FSR at its sole discretion if the unit has been
subjected to physical abuse or has been modified in any way without written authorization
from FSR. FSR’s liability under this warranty is limited to repair or replacement of the
defective unit.
FSR will not be responsible for incidental or consequential damages resulting from the use
or misuse of its products. Some states do not allow the exclusion of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights which vary from state to state.
W arranty claims should be accompanied by a copy of the original purchase invoice
showing the purchase date (if a Warranty Registration Card was mailed in at the time of
purchase, this is not necessary). Before returning any equipment for repair, please read the
important information on service below .
8. SERVICE
Before returning any equipment for repair, please be sure that it is adequately packed and
cushioned against damage in shipment, and that it is insured. We suggest that you save the
original packaging and use it to ship the product for servicing. Also, please enclose a note
giving your name, address, phone number and a description of the problem.
NOTE: all equipment being returned for repair must have a Return Authorization
(RMA) Number. To get a RMA Number, please call the FSR Service Department (973 785-4347). Please display your RMA Number prominently on the front of all packages.