Frontier FiOS TV User Manual

FiOS® Residential User Guide

Indiana, Washington & Oregon 2016

2

Welcome to FiOS.

®

This is going to be exciting.

And easy.

In this handy guide, you’ll find everything you need. Simple, step-by-step
directions. Handy tips and hints. Answers to Frequently Asked Questions.
Plus, a number of video demonstrations and tools we’ve created for you on
your TV.

We even made the guide easy to navigate with color-coded sections to
ensure you quickly find just the ones you need.

FiOS® TV starts on page 3

FiOS® Internet starts on page 17

FiOS® Equipment starts on page 21

FiOS Digital Voice starts on page 23

3

All You Need to Know About
FiOS® Service

FiOS TV

FiOS Remote ....................................................... 3

Your Remote = Digital Video Recorder ................................ 7

Frontier’s DVR Service ...............................................8

Here’s How to Record Live TV .......................................10

All About Video On Demand (VOD) ..................................13

Frequently Asked Questions ........................................14

FiOS Internet

Home Network Connections ........................................17

Support ............................................................18

Frequently Asked Questions ........................................19

FiOS Equipment

FiOS Equipment ...................................................21

Battery Backup (BBU) Audible Alarms ...............................21

FiOS Router ....................................................... 22

BBU Indicator Signals .............................................22

FiOS Digital Voice

FiOS Digital Voice ................................................. 23

Feature Access Summary .......................................... 27

Voicemail Telephone Menu Maps ...................................28

Calling Features—Telephone Star Codes ............................30

4

FiOS® remote—
everything you need to do it all.

This is FiOS TV. It’s so easy, all you have to do is “Press the button.”
These are the buttons and what they do.

Guide

accesses
the TV
listing

Menu shows the

Main Menu

Widgets provides

instant access to
local weather, traffic
updates and more

On Demand

provides access
to Video On
Demand

Exit closes any on-screen

display and returns you
to regular viewing

Last returns to last

selected channel;
press again to return
to current channel

FiOS TV returns

to live TV
programming

Favorites displays

your favorite
channel listings

CH +/- changes

channels or moves up/
down through menu
screens and TV listings

Options provides

service options

OK selects item

highlighted in blue

Info displays description

of show you are watching

STB activates

set-top box

Power turns

devices on
or off

5

(CC) switches between

closed-caption options

Stops media

DVR launches DVR menu

Plays or Pauses current

DVD, VOD or DVR media

Skip Back activates

instant replay

Rewinds media and also

jumps back to previous
day’s TV listings

Size changes

display aspect

A/V selects video

source for some TV,
DVD, VCR or home
theater systems

Fast Forward fast-forwards

media and also advances to
next day’s TV listings

Records to DVR

Skip Forward jumps

forward in recorded TV

6

Pay-Per-View

The latest hit shows and events, such as concerts and wrestling matches, are
yours at the push of a button with your FiOS remote. To see what’s playing
and to order, press the

Menu

button on your remote and:

• Select Pay-Per-View.

• Highlight a title in Upcoming Shows.

• Press OK.

• Follow the instructions to purchase.

If you’ve pre-purchased a presentation, you can easily set a reminder so you
don’t miss a minute of it. Just go to the Main Menu and:

• Select the event through Search or with the

Guide

button.

• Select Set Reminder on the event information screen.

FiOS TV Global Search

What was the comedy with the two mismatched roommates? Or the name
of the guy who played Igor? Find that movie, show, favorite actor, play or
presentation in seconds. Simply use either the on-screen keypad, scroll wheel
or cell phone pad. Type in a keyword (or just initials, if that’s all you know). Our
Global Search will tear through TV DVR listings, HD VOD and Pay Per View*
and give you results by:

• Category (movies, children, sports, music).

• Keyword (program title, actor, topic).

• Content type (TV listings, PPV, DVR, HDTV and VOD).

* Your search may find programming to which you are not subscribed.

Favorite Channels

You can easily create and use a list of your Favorite Channels:

• Select Menu on your remote.

• Select Settings from the Main Menu.

• Select System, then Favorite Channels.

• Highlight them using the and buttons.

• Press OK to add or remove channels.

To access your favorite channels, press the button. Scroll using the

and buttons and click OK after highlighting the channel you

want to watch.

Set Flip by Favorites to only scroll through the channels you set in your
Favorites folder.

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To access Flip by Favorites:

• Go to Settings > Favorites > Flip by Favorites.

• Select which Favorites folder you would like to use.

After this, you will only be able to scroll through channels in that particular
Favorites folder.

Message Center

The Message Center keeps you informed about important information that
affects your TV service such as upcoming changes, new features and channel
information. If there are messages in the Message Center, the Message
Waiting icon will be flashing. To access your messages, press the Menu
button on the remote control, select Messages and then OK/Select. Here you
can save messages, go back and review or simply delete them.

Parental Controls

Want to make sure your kids watch only the programming you want them
to? No problem. Creating a PIN (Personal Identification Number) will help
you block their access to channels, ratings, programs and things you’ve
recorded, as well as their ability to purchase. Putting it in place takes just a
few minutes.

Using Your FiOS TV Remote to Learn About Parental Controls:

• Press Menu.

• Select Help.

• Select Help Videos.

• Scroll across to Settings folder.

• Select the Parental Controls Video.

To create your PIN:

• Press Menu.

• Scroll down to Settings on the Main Menu.

• Select Parental Controls.

Please note: You will need to create a PIN on each set-top box that you
would like to have Parental Controls on.

Tips:

• You can set up two separate PINs, one to block
programming, the other to block purchases for VOD,
PPV, packages or premiums.

• You can temporarily disable the blocks by using the
On/Off quick setting. Your settings will be saved.

• You can record shows/movies on your DVR set-top box
using a PIN, but you’ll need the PIN to play them back.

8

Widgets

These handy little windows can give you up-to-the-minute information in your
area—weather, community events and more. Setting them up is easy:

• Press the button on your remote to launch the Main Menu.

• Enter your Zip Code using the remote’s buttons.

• Press OK.

• Choose the Widgets you want the first time you use them.

• Press button or button to turn the Widgets on or off.

Audible Navigation on FiOS Quantum TV

To enable Audible Navigation on FiOS Quantum from the remote:

• Select Menu button.

• Press up arrow to select Settings.

• Press right arrow three time to select System.

• Press down arrow twice to select Accessibility.

• Press right arrow to select Audible Navigation.

• Press down arrow to select On.

• Press OK button to save.

• Press Exit button.

• To turn audible navigation off, follow same steps above.

Your Remote = Digital Video Recorder

Record

Skip Back

Pause

Rewind

Stop

Play

Fast Forward

Skip Forward

DVR

9

Frontier’s DVR Service

Digital Recording service for one to ten* rooms

Frontier offers a DVR service that can provide recording capability for 1 to 10
rooms with the capability of recording 2 to 12 shows at a time.

You can select from the following DVR services:

Frontier’s Standard DVR service with 500GB of storage can record 2 shows

at one time on a single TV.

Frontier’s Multi-Room DVR service with 500GB of storage can record 2

shows at one time and view on up to 6 additional TVs.

Frontier’s Multi-Room service has all the features of our standard DVR, but
lets you view what you’ve recorded in multiple rooms.

With the Multi-Room DVR, you can:

• Watch what you’ve recorded on up to 2 additional set-top boxes at the
same time.

• Watch the same program in up to 3 different rooms.

• Watch different live programs in 3 different rooms.

• Two set-top boxes at most can access recorded content from the
DVR at the same time. An error message will flash after 2 tries.

• Remote set-top boxes cannot pause or rewind live TV.

Step up to one of Frontier’s FiOS Quantum DVR Services and
Advanced Interactive Media Guide

Frontier’s FiOS Quantum TV Enhanced DVR service or FiOS Quantum TV
Premium DVR service act as a video services gateway, providing connectivity

to the recording and playback capabilities for all the other TVs connected to
the home network.

• Record up to 12 shows at once.

• Enjoy up to 200 hours of HD storage capacity.

• Pause, play and rewind live TV on up to 10 screens.

Frontier’s FiOS Quantum TV Enhanced DVR service with 1 TB of storage can

record up to 6 shows at one time on up to 5 TVs.

Frontier’s Premium DVR service with 2 TBs of storage can record up to 12

shows at one time on up to 10 TVs.

With Frontier Enhanced and Premium DVR services, you can:

• Pause, play, rewind and playback live TV on any connected TV.

• Have up to 200 hours of HD recording capacity.*

*200 hours of HD recording capacity, up to 12 simultaneous recordings; homes with more than 5 TVs require
additional equipment.

10

Accessing What You’ve Recorded

It’s easy to spread the fun and entertainment around. After you’ve recorded
on your Multi-Room DVR, simply:

• Choose DVR from the Menu.

• Select a program using the arrow keys.

• Press OK.

You’ll be able to use your normal DVR playback controls (Pause, Rewind, Fast
Forward) on your remote. When you’re done watching a recorded program,
just press the button.

Multi-Room DVR Parental Controls

Parental Controls for remote set-top boxes only manage live TV viewing.
Parental Controls for watching recorded programs on remote set-top boxes
are set up on the DVR by creating a PIN. A PIN must be set up for each set­top box.

Good to Remember

• Program recordings cannot be set from remote set-top boxes, only from
the DVR.

• You cannot delete content from the DVR while another set-top box is
accessing that content.

Quick Tip #1

How to reboot your router.

• Press power button or unplug the power cord to your router.

• Plug it back into the electrical outlet and wait 30 seconds.

• Always reboot your router first since it might be all that is
required to correct the problem.

Quick Tip #2

How to reboot your set-top box.

• Just unplug the power cord from the wall outlet for 30
seconds and plug it back in.

• If you still have the problem, disconnect the power
cord from your router and wait a few minutes before
reconnecting it.

Quick Tip #3

Where do I go for on-screen TV help?

• For on-screen help, look at the TV Help Videos—just press
Menu on the remote and scroll down to Help. Also check
out Channel 131 to see what’s new!