Frontier fios User Manual

Frontier

FiOS Gateway

USER GUIDE

Model: FiOS-G1100

CONTENTS

01/

INTRODUCTION

. 1.0 Package Contents 

. 1.1 System Requirements 

. 1.2 Features 

. 1.3 Getting to Know Your Gateway 

02/

CONNECTING YOUR GATEWAY

2.0 Setting Up Your Gateway

03/

WIRELESS SETTINGS

3.0 Overview

3.1 Wireless Status

3.2 Basic Security Settings

3.3 Advanced Security Settings

3.4 Wireless MAC Authentication

3.5 802.11 Mode

3.6 Other Advanced Wireless Options

3.7 Guest Wi-Fi Settings

04/

CONFIGURING MY NETWORK SETTINGS

. 4.0 Accessing My Network Settings 

. 4.1 Using My Network Settings 

. 4.2 Computer Network Configuration 

. 4.3 Main Screen 

05/

CONFIGURING MY NETWORK SETTINGS

. 5.1 Network (Home/Office) Connection 

. 5.2 Broadband Connection 

. 5.3 Wireless Access Point Connection

. 5.4 Broadband Ethernet/Coax

06/

ADVANCED NETWORK SETTINGS

6.1 Port Forwarding

6.2 Port Triggering

6.3 DMZ Host

07/

SETTING PARENTAL CONTROLS

7.0 Activating Parental Controls

7.1 Rule Summary

08/

CONFIGURING ADVANCED SETTINGS

MONITORING YOUR GATEWAY

. 8.0 Using Advanced Settings

. 8.1 Utilities 

. 8.2 DNS Settings 

. 8.3 Network Settings  . 8.4 Routing  . 8.5 Date and Time 167 

. 8.6 Configuration Settings

09/

Monitoring

9.1 System Logging

9.2 Full Status/System wide Monitoring

9.3 Bandwidth Monitoring

10/

TROUBLESHOOTING

10.0 Troubleshooting 189 Tips

10.1 Frequently 195 Asked Questions

of Connections 9.4 Traffic 185

11/

SPECIFICATIONS

. 11.0 General Specifications 

. 11.1 LED Indicators 

. 11.2 Environmental Parameters 

12/

NOTICES

12.0 Regulatory 207 Compliance

Notices

01/

INTRODUCTION

. 1.0 Package Contents 

. 1.1 System Requirements 

. 1.2 Features 

. 1.3 Getting to Know Your Gateway 

The FiOS Gatewaylets you transmit and distribute digital

entertainment and information to multiple devices in your home/office.

Your Gateway supports networking using coaxial cables, Ethernet, or

Wi-Fi, making it one of the most versatile and powerful gateways

available.

PACKAGE CONTENTS, SYSTEM REQUIREMENTS AND FEATURES

1.0/ PACKAGE CONTENT Your package contains:

• The Frontier FiOS Gateway 

• Power adapter 

• LAN Ethernet cable (yellow) 

• WAN Ethernet cable (white) 

• Quick Start Guide 1.1/ SYSTEM REQUIREMENTS System and

software requirements are:

• A computer or other network device supporting Wi-Fi or wired

Ethernet 

• A web browser, such as ChromeTM, Firefox®, Internet Explorer

8® or higher, or Safari® 5.1 or higher 1.2/

FEATURESYour Gateway features include:

• Support for multiple networking standards, including – WAN – Gigabit Ethernet and MoCA 2.0

interfaces 

– LAN – 802.11 b/g/n/ac, Gigabit Ethernet

and MoCA 2.0 interfaces 

• Integrated wired networking with 4-port Ethernet switch

and Coax (MoCA) 

– Ethernet supports speeds up to 1000 Mbps

– MoCA 2.0 and 1.1 enabled to support speeds up to 700 Mbps over

coaxial cable

• Integrated wireless networking with 802.11b/g/n/ac access point

featuring:

– Enabled 802.11b capable speeds (based on device)  – Enabled 802.11g capable speeds (based on device)  – Enabled 802.11n capable speeds (based on device) 

– Enabled 802.11ac capable speeds (based on device)



• Enterprise-level security, including: – Fully customizable firewall with Stateful Packet

Inspection (SPI) 

– Content filtering with URL-keyword based filtering,

parental controls, and customizable filtering policies per computer 

– Intrusion detection with Denial of Service protection

against IP spoofing attacks, scanning attacks, IP fragment overlap exploit, ping of death, and fragmentation attacks 

– Event logging 

– MAC address filtering  – Static NAT 

01/ INTRODUCTION 8

FEATURES AND GETTING TO KNOW YOUR GATEWAY

– Port forwarding 

– Port triggering 

– Access control 

– Advanced wireless protection featuring WPA2/WPA

Mixed Mode, WEP 64/128 bit encryption, and MAC address

filtering 

• Options, including:

– DHCP server 

– WAN interface auto-detection 

– Dynamic DNS 

– DNS server 

– LAN IP and WAN IP address selection 

– MAC address cloning 

– IPv6 support 

– QoS support (end to end layer 2/3) featuring:

Differentiated Services (Diffserv), 802.1p/q prioritization, and pass- through of WAN-side DSCPs, Per Hop Behaviors (PHBs), and queuing to LAN-side devices 

– Remote management and secured remote management

using HTTPS 

– Static routing 

– VPN (VPN pass through only) 

01/ INTRODUCTION 10

– IGMP– Daylight savings time support

1.3/ GETTING TO KNOW YOUR GATEWAY

1.3a/ FRONT PANEL

The front panel has two lighted indicators and a WPS (Wi-Fi Protected Setup) button.

The Power/Internet light will be on and solid when your Gateway is turned on, connected to the Internet, and functioning normally.

The Wireless light will be on when your Gateway Wi-Fi is turned on.

For additional information on the front lights and error indications, refer the Troubleshooting section in this Guide.

The WPS button is used to initiate Wi-Fi Protected Setup. This is an easy way to add WPS capable devices to your wireless network.

When WPS is initiated from your Gateway, the wireless light slowly flashes white for up to two minutes, allowing time to complete the WPS pairing process on your wireless device (also known as a wireless client).

When a device begins connecting to your Gateway using WPS, the wireless light rapidly flashes white for a few seconds, then turns solid white as the connection completes.

GETTING TO KNOW YOUR GATEWAY

If there is an error during the WPS pairing process, the wireless light flashes red rapidly for two minutes after the error occurs.

The WPS button can also be used to reboot the router. To perform a soft reboot, press and hold the WPS button for at least 10 seconds.

1.3b/ SIDE PANEL

The side panel of your Gateway has a label that contains important information about your device, including the default settings for the

Gateway’s wireless network name (ESSID), wireless password (WPA2 key), local URL for accessing the Gateway’s administrative pages, and

Gateway administrator password. The label also contains a QR code that you can scan with your smartphone, tablet, or other cameraequipped Wi-Fi device to allow you to automatically connect your device to your Wi-Fi network without typing in a password (requires a QR code reading app with support for Wi-Fi QR codes).

1.3c/ REAR PANEL

The rear panel of your Gateway has 8 ports; COAX, Ethernet LAN [4], Ethernet WAN, and USB [2]. The rear panel also includes a DC power jack and a reset button.

GETTING TO KNOW YOUR GATEWAY

• USB - provides up to 500 mA at 5 VDC for attached devices.For

example, you could charge a cell phone. In the future, with a firmware upgrade, the USB host functionality may be available for other devices, such as external storage and cameras. Firmware updates are performed automatically by Frontier. 

• Reset Button - allows you to reset your Gateway to the factory default

settings. To reset the Gateway, press and hold the Reset button for at least three seconds. 

• Ethernet LAN - connects devices to your Gateway using Ethernet

cables to join the local area network (LAN). The four Ethernet LAN ports are 10/100/1000 Mbps auto-sensing and can be used with

either straight-through or crossover Ethernet cables. 

• HAN Expansion Port - provides for future hardware upgrades to add

support for Home Area Networking capabilities. 

• Ethernet WAN - connects your Gateway to the Internet using an

Ethernet cable. 

• Coax WAN and LAN - connects your Gateway to the Internet and/or

to other MoCA devices using a coaxial cable. Warning: The WAN

Coax Port is intended for connection to FiOS only. It must not be connected to any exterior or interior coaxial wires not designated for

FiOS. 

• Power - connects your Gateway to an electrical wall outlet using the

supplied power adapter. Warning: The included power adapter is

for home use only, supporting voltages from 100-240Vac. Do not use in environments with greater than 240Vac. 

If you are replacing an existing wall mounted router, you do not need to remove the mounting screws from the wall. The existing mounting screws will fit the new bracket.

To mount your Gateway to a wall:

1. Remove the foot by turning the Gateway upside down and removing

the single screw that holds the foot to the Gateway. 

2. Slide the foot toward the front of the Gateway and pull the foot from

the holes. You may need to wiggle the foot slightly. 

3. You may use the wall mount bracket as a template for positioning the

Gateway. 

1.3d/ MOUNTING THE GATEWAY TO A WALL

GETTING TO KNOW YOUR GATEWAY

4. Mark the mounting holes, then remove the wall mount bracket from

the wall. 

5. Drill holes for the screw anchors. 

6. Insert the screw anchors in the holes in the wall,then insert the

screws intothe screw anchors and tighten the screws. Leave screws extended about 0.2 inches from the wall. 

7. Verify the screws are positioned correctly by placing the wall bracket

on the screws. Remove the wall bracket from the wall. 

8. Place the Gateway on the wall bracket and slide the Gateway forward

until it locks in place.

9. To secure the Gateway, attach the

bracketto the Gateway using the single screw you removed from the foot.

10. Slide the wallmount bracket with

the attached Gateway on the screws, then slide the bracket down until it locks in place.

02/

CONNECTING YOUR GATEWAY

. 2.0 Setting Up Your Gateway 

. 2.1 Computer Network Configuration 

. 2.2 Main Screen 

SETTING UP YOUR GATEWAY

Connecting your Gateway and accessing its web-based Graphical User Interface (GUI) are both simple procedures.

Accessing the GUI may vary slightly, depending

on your device’s operating system and web

browser.

2.0/ SETTING UP YOUR GATEWAY

There are three basic steps to setting up your Gateway:

Step1: Connect your Gateway to the Internet

Step 2: Connect your network device to your Gateway

Step 3: Configure your Gateway

Before you begin, if you are replacing an existing Gateway, disconnect it. Remove all old Gateway components, including the power supply. They will not work with your new Gateway.

2.0a/ STEP 1 - CONNECT YOUR GATEWAY

1. Remove your Gateway, Ethernet cables, and power adapter from the

box. 

2. Locate your high-speed Internet (WAN) outlet. This would be the wall

jack installed previously by Frontier. Note the type of jack may be either Ethernet or coaxial. 

3. Connect your Gateway to the Internet (WAN). 

• If connecting the WAN using Ethernet, use the supplied white

Ethernet cable and plug one end into the white Ethernet WAN port on the back of your Gateway. Plug the other end of the cable into the high-speed Ethernet wall jack.

• If connecting the WAN using coaxial cable, locate a coaxial

cable and connect one end to the coax port on the back of your Gateway. Connect the other end of the coaxial cable to a coax wall jack.

Tighten the coaxial cables by hand until snug. The cables should

not require a wrench.

4. Plug the power cord into the power port on the back of your Gateway

and then into a power outlet. The Gateway automatically turns on as soon as power is plugged in.

Important: Wait until the Power/Internet light on the front of the Gateway stops flashing and is solid white. If the light turns red, check the troubleshooting steps in the Troubleshooting section

of the user guide.

2.0b/ STEP 2 - CONNECT YOUR DEVICE TO YOUR GATEWAY

If connecting a device using wired Ethernet (preferred for initial setup):

• Plug one end of the supplied yellow Ethernet cable into one of the

four yellow Ethernet ports in the back of your Gateway. Alternatively, you can use your own Ethernet cable of any color to connect from the yellow Ethernet ports on the back of your Gateway to your device with an Ethernet connector. 

• Plug the other end of the yellow Ethernet cable into the Ethernet port

of your network device. 

If connecting a wireless device:

• Access the Wi-Fi setting on your wireless device, then select your new

Gateway using the wireless network name (ESSID) shown on the sticker located on the side of your Gateway. 

• Enter the wireless password (WPA2 key) also shown on the sticker. 

2.0c/ STEP 3 - CONFIGURE YOUR GATEWAY:

1. Open a web browser on the device connected to your Gateway

network. 

2. In the browser address field (URL), enter: myfiosgateway.com, then

press the Enter key on your keyboard. Alternately, you can enter: https://192.168.1.1 

SETTING UP YOUR GATEWAY

The first time you access your Gateway, an Easy Setup Wizard displays to help step you through the setup process.

3. In the Admin Password field, enter the password that is printed next

to the Administrator Password on the label on the side of your Gateway.

4. Click Next. The Personalize Your Wi-Fi Settings screen displays. Click

on the check box next to Setup your Guest Wi-Fi (Optional) to personalize your Guest Wi-Fi Name and Password.

For your protection, your Gateway is pre-set at the factory to use WPA2/WPA mixed mode (Wi-Fi Protected Access) encryption for your wireless network. This is the best setting for most users and provides maximum security.

SETTING UP YOUR GATEWAY AND COMPUTER NETWORK CONFIGURATION

5. Click Continue. The Apply to Save Your Wi-Fi Settings screen appears.

You have an option of saving the Wi-Fi settingsas an image on your device by clicking the Save as Picture button. After you click Save as Picture to save your Wi-Fi settings as an image, click Apply to save the Wi-Fi changes to your Gateway.

Important: If you are on a Wi-Fi device when setting up your Gateway, you will be disconnected from the Wi-Fi network when you change the Wi-Fi name or Wi-Fi password. When this occurs, your Gateway will detect this situation and prompt you to reconnect using the new settings.

Congratulations!

You’re All Set Up screen displays once your Gateway verifies the final

settings and has successfully connected to the Internet and is ready for use. You can click on Main Router Settings to access the Main screen of the Gateway or click on Start Browsing and you will be directed to the V website.

If your Gateway is subsequently reset to the factory default settings, the settings printed on the label will again be in effect.

If your Gateway fails to connect, follow the troubleshooting steps in the Troubleshooting section of this guide.

2.1/ COMPUTER NETWORK CONFIGURATION

Each network interface on your computer should either automatically obtain an IP address from the upstream Network DHCP server (default configuration) or be manually configured with a statically defined IP address and DNS address. We recommend leaving this setting as is.

COMPUTER NETWORK CONFIGURATION

2.1a/ CONFIGURING DYNAMIC IP ADDRESSING To configure a

computer to use dynamic IP addressing:

1. In the Control Panel, locate Network and Internet, then select View

Network Status and Tasks. 

2. In the View your active networks – Connect or disconnect section,

click Local Area Connection in the Connections field. The Local Area Connection Status window displays. 

3. Click Properties. The Local Area Connection Properties window

displays. 

4. Select Internet Protocol Version 4 (TCP/IPv4), then click Properties.

The Internet Protocol Version 4 (TCP/IPv4) Properties window displays. 

5. Click the Obtain an IP address automatically radio button. 

6. Click the Obtain DNS server address automatically radio button, then

click OK. 

7. In the Local Area Connection Properties window, click OK to save the

settings. 

8. To configure Internet Protocol Version 6 (TCP/IPv6) to use dynamic IP

addressing, repeat step 1 to 7. However for step 3, select Internet Protocol Version 6 (TCP/IPv6) in the Properties option (refer to IPv6 section for Gateway configuration). 

MACINTOSH OS X

1. Click the Apple icon in the top left corner of the desktop. A menu

displays. 

2. Select System Preferences. The System Preferences window displays.



3. Click Network. 

4. Verify that Ethernet, located in the list on the left, is highlighted and

displays Connected. 

5. Click Assist Me. 

6. Follow the instructions in the Network Diagnostics Assistant. 

2.1b/ CONNECTING OTHER COMPUTERS & NETWORK DEVICES You

can connect your Gateway to other computers or set top boxes

using an Ethernet cable, wireless connection (Wi-Fi), or coaxial cable.

ETHERNET

1. Plug one end of an Ethernet cable into one of the open yellow

Ethernet ports on the back of your Gateway. 

2. Plug the other end of the Ethernet cable into an Ethernet port on the

computer. 

3. Repeat these steps for each computer to be connected to your

Gateway using Ethernet. You can connect up to four. 

COMPUTER NETWORK CONFIGURATION

CONNECTING A WI-FI DEVICE USING WPS

Wi-Fi Protected Setup (WPS) is an easier way for many devices to set up a secure wireless network connection. Instead of manually entering passwords or multiple keys on each wireless client, such as a laptop, printer, or external hard drive, your Gateway creates a secure wireless network.

In most cases, this only requires the pressing of two buttons – one on your Gateway and one on the wireless client. This could be either a built-in button or one on a compatible wireless adapter/card, ora virtual button in software. Once completed, this allows wireless clients to join your wireless network.

To initialize the WPS process, you can either press and release the WPS button located on the front of your Gateway or use the GUI and press the on-screen button.

You can easily add wireless devices to your wireless network using the WPS option if your wireless device supports the WPS feature.

To access WPS using the user interface:

1. From the Main menu, select Wireless Settings, then select Wi-Fi

Protected Setup (WPS).

2. Enable the protected setup by moving the selector to On. 

3. Use one of the following methods: 

• If your wireless client device has a WPS button, press the WPS button

on your Gateway, then click the WPS button on your wireless device (client) to start the WPS registration process. 

• If your client device has a WPS PIN, locate the PIN printed on the

client’s label or in the client documentation. 

COMPUTER NETWORK CONFIGURATION AND MAIN SCREEN

Enter the PIN number in the Client WPS PIN field. The Client WPS PIN field is located in the section B - PIN Enrollment on the user interface.

Click Register.

• Alternatively, you can enter the Gateway’s PIN shown on this screen

into the WPS user interface of your device, if this PIN mode is supported by your wireless device.

4. After pressing the WPS button on your Gateway, you have two

minutes to press the WPS button on the client device before the WPS session times out.

When the WPS button on your Gateway is pressed, the Wireless light on the front of your Gateway begins flashing white. The flashing continues until WPS pairing to the client device completes successfully. At this time, the Wireless light turns solid white.

If WPS fails to establish a connection to a wireless client device within two minutes, the Wireless light on your Gateway flashes red for two minutes to indicate the WPS pairing process was unsuccessful. After flashing red, the light returns to solid white to indicate that Wi-Fi is on.

CONNECTING A WI-FI DEVICE USING A PASSWORD

1. Verify each device that you are connecting wirelessly (using Wi-Fi) has

a built-in wireless or external wireless adapter. 

2. Open the device’s wireless settings application. 

3. Select your Gateway’s wireless network name (SSID) from the device’s

list of discovered wireless networks. 

4. When prompted, enter your Gateway’s wireless password (WPA2

key) into the device’s wireless settings. Your Gateway’s default

wireless network name and wireless password are located are on the sticker on the side of your Gateway. 

5. Verify the changes were implemented by using the device’s web

browser to access a site on the Internet. 

6. Repeat these steps for every device that you are wirelessly connecting

to your Gateway. 

COAXIAL

1. Verify all coax devices are turned off. 

2. Disconnect any adapter currently connected to the coaxial wall jack

in the room where your Gateway is located. 

3. Connect one end of the coaxial cable to the coaxial wall jack and the

other end to the Coax port on your network device. 

4. Power up the network device. 

2.2/ MAIN SCREEN

When you log into your Gateway, the page displays showing the Main

navigation menu at the top of the page and your Gateway’s Status,

including Quick Links, My Network, and Additional Resources display in the body of the page.

Frontier fios User Manual

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Frequently Asked Questions

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