For Technical Support, Call 800-537-2653.Copyright 2009Franke, Inc. All rights reserved.
FRGSF Service ManualWarranty/Section 1.2A
Franke New Equipment Limited Warranty
Franke Foodservice Systems (“Franke”)warrants new equipment manufactured in Franke’s own facilities and
installed in the United States and Canada to be free of defects dueto poor materials or workmanship for the
period of time listed below (following thedate of original installation):
Franke- Manufactured Equipment
Stainless Steel Surfaces – Life of the equipment
Compressor -- 5 Year Extended Warranty, as detailed below
All Other Components– 2 Years Parts and Labor
5-Year Extended Compressor Warranty
Two Years from Date of Installation – Parts & Labor
3rd through 5thYear from Date of Installation – Parts only
In accordance with the compressor manufacturer’s policy, the serialnumber plate affixed to the
compressor must be returnedwith the service invoice before reimbursement will be made.
Exclusions: Certain Franke parts that are expendable by nature and that need to be replacedfrequently may
not be covered. Franke is not liable under thesewarranties for repairs or damages due to improper operation,
attempted repairs or installation by unauthorizedpersons, alterations, waterquality, abuse, fire, flood, or acts
of God. Additionally, this warrantymay be voided in the case of:
Failure to follow Franke instructions for use, careor maintenance
Removal, alteration or defacingof the Franke-affixed serial number
This warranty isconditional upon Franke receiving noticeof any defect subject to this warranty withinthirty (30)
days of its original discoveryby the Buyer.
Other Equipment (Not Manufactured by Franke)
Equipment not manufactured by Franke (commonly known as “buyouts” or purchasedgoods) and
manufactured by other entities is coveredby the warranties, ifany, of such third-party manufacturers. Where
such third party manufacturers provide warrantieson any or all portions of said “buyouts,”Franke agrees to
transfer all such warranties to the Buyer.
Rev. 1 5/09
For Technical Support, Call 800-537-2653.Copyright 2009 Franke, Inc. All rights reserved.
FRGSF Service ManualService Commitment/Section 1.2B
The Franke Service Commitment
Franke Foodservice Systems’ TechnicalSupport Department and its third-partyService Network is committed
to meeting the unique service needs of restaurantoperators. Accordingly, we strive toprovide thefollowing
response times to service requestsfor Franke-manufactured equipment:
1. Provide contact with the customer…
–Within 30 minutes of requestfor service during normal business hours
–Within 90 minutes after normal business hours (includingweekends)
2. Perform service visit
–The same day for emergency service*
–Within 24 hours for standard service
3. Target a 90% “first call” fix rate
4. Provide 90-day warranty on serviceperformed
*For the purposesof thiswarranty, “emergency”is defined as an equipment operating condition that
poses an immediate risk to the safety of restaurantworkers or customers.
This response time breakdownapplies throughout the week and weekend. Due to varying customer locations,
and varying serviceagent locationsand schedules, response rates may occasionally be extended. In these
situations, Franke Technical Support will workdirectly with the customer to find mutually suitable options.
Franke reserves the right to use service agents outside of the stated Service Network.
Service Network
United States and Canada
Franke provides 24-hour, 7-day (24/7) response to customer service requests through itsown CallCenter.
Whenever possible, Franke selects service agents who belong to the Commercial Food Equipment Service
Association (CFESA). Thistrade association currently has more than 450 members representing the U.S.,
Canada, Mexico and Puerto Rico.
When Franke cannotselect a CFESA member, itnonetheless adheres to the CFESA standard for qualified
service agents in North America. Among them are:
•24 Hour emergency service
•Factory authorized warranty service
•Factory trained and certified technicians
•OEM parts availability
•System for communication with field technicians
Performance of serviceagents, including their parts stocking abilities, call responsetime, service rates and
customer satisfaction are monitoredby the Franke Field Service Department via online, written and phone
surveys. This Service Network list is updated annuallyby Franke Technical Support.
For Technical Support, Call 800-537-2653.Copyright 2009 Franke, Inc. All rights reserved.
FRGSF Service ManualElectric Schematics / Section 1.5
FRGSF-18G2 & FRGSF-30G2 Wiring Harness
For Technical Support, Call 800-537-2653.Copyright 2009 Franke, Inc. All rights reserved.
FRGSF Service ManualElectric Schematics / Section 1.5
Danfoss SC12CLX.2 Compressor
(For: Model FRGSF-30G2)
For Technical Support, Call 800-537-2653.Copyright 2009 Franke, Inc. All rights reserved.
FRGSF Service ManualElectric Schematics / Section 1.5
Danfoss NF7CLX Compressor
(For: Model FRGSF-18G2)
Rev. 1 5/09
For Technical Support, Call 800-537-2653.Copyright 2009 Franke, Inc. All rights reserved.
FRGSF Service ManualControl Settings-Characteristics / Section 1.6
Control Settings & Operating Characteristics
(For Trouble Shooting Reference)
Danfoss Temperature ControllerFor More Information
Temperature RangeAdjustable
Coldest Set Point(midpoint)-12degrees F
Normal Cut Out-12 degrees F
Normal Set Point (midpoint)-7degrees F
Normal Cut In-2degrees F
Warmest Set Point (midpoint)-2degrees F
Compressor ProtectionFixed
Minimum On Time2 minutes
Minimum Off Time2 minutes
Fail Safe Mode (if sensor fails)Fixed
Error On Time10 minutes
Error Off Time2.5 minutes
Defrost SettingsFixed
Termination Temp60degreesF
Minimum Time Allowed10 minutes
Maximum Time Allowed90 minutes
Drip Time (heat off)2 minutes
Defrost Based On Compressor On TimeFixed
Time Between Defrosts3 hours
Fan SettingsFixed
During DefrostOff
Delay After Defrost3 minutes
Start delay1 minute
Display FeaturesAdjustments
Select degrees F or C?Yes
Adjust Temperature from display?YesSee Section 3.3 to change
Initiate Defrost from display?Yes
Display During Defrost Cycle:
Display Update FrequencyEvery 10 seconds
dEF
See Section 3.3 of Service
Manual for Adjusting
Temperature
See Section 3.4 to change
See Section 4.1 to initiate
defrost cycle
Normal Operating PressuresNormal Operating Amps
High Side (85 air to condenser)235 PSIGFRGSF-30G25 – 6 Amps
Low Side (-5 airinto coil)13 PSIGFRGSF-18G28 – 9 Amps
High Pressure SafetyRated Operating Amps
Cut Out Setting460 PSIGFRGSF-30G27 Amps
Differential30 PSIGFRGSF-18G210 Amps
Defrost High Limit Safety
Cut Out Setting155 degrees F
Differential20degrees F
Rev. 1 6/09
For Technical Support, Call 800-537-2653.Copyright 2009 Franke, Inc. All rights reserved.
FRGSF Service ManualParts Replacement / Section 2.1
WARNING:
2.1An Introduction To FRGSF Service Manual
The Basics:
1)Technicians should be authorized to work on Franke
Equipment and be EPA Certified and qualified to
diagnose and repair refrigeration equipment.
2)The Franke Grill-Side Freezer comes in two sizes, the
compact FRGSF-18 model and larger FRGSF-30 model.
3)Both FRGSF Models operate on 120-volt power and are
provided with a grounded plug and 8’ power cord.
Unplug unit from its120-volt power source whenever
servicing electrical components or removing the rear or
side service access panels. Failure to unplug unit may
result in electric shock, burns or death.
4)The FRGSF refrigeration system is charged with 18-20
ounces (.65 kg) of ozone-safe R404A refrigerant. See
unit Data Plate and use site glass provided, when filling.
5)Only use R404A refrigerant when recharging this unit.
6)Always verify proper unit cleaning before replacing or
repairing components. [See Section 4.1]
[Unit Model &Serial Number]
The FRGSF Unit Serial Number
is located below the Model
Number & Data sticker, which is
on the back of unit.
Suggested [On-Truck] Repair Parts:
We suggest the following to ensure a first-trip fix of FRGSF:
FRGSF-18FRGSF-30DescriptionQty.
1900177319001986Front Door Gasket1 ea.
1900206419001992Top Rolling Door Gasket1 ea.
1900199119001991Top Rolling Door Rollers4 ea.
1900047119000471Product Trolley Rollers4 ea.
1900043619000436Remote Temperature Display 1 ea.
Small wire cutters
Rubber mallet
Plastic Wire Ties
[Also See Section 4.1]
Rev. 1 5/09
For Technical Support, Call 800-537-2653.Copyright 2009 Franke, Inc. All rights reserved.
FRGSF Service ManualParts Replacement / Section 2.2
Rubber mallet
2.2Front Freezer Door Gasket Replacement
[Model FRGSF-18 use Part No. 19001778]
[Model FRGSF-30 use Part No. 19001986]
1)FRGSF Freezer should be unplugged and thefreezer
compartment fully defrosted before proceeding.
2)Open freezer door and inspect the one-piece magnetic
door gasket. If the gasket is torn or crushedso that it
doesn’t completely seal around the door perimeter, it
should be replaced.
3)Remove the three hinge-to-frame Phillips screws from
both door hinges using a power screwdriver with Phillips
bit or a Phillips screwdriver. Being careful not to drop the
door, place it on a non-mar surface, gasket side up.
4)Carefully remove the one-piece gasket from the slotted
plastic extrusion built into the back of the freezer door.
[Note: Plastic extrusion can be easily damaged. Using a
razor knife to separate the old gasket from its retaining
tailpiece may facilitate this procedure. Carefully remove
the separated tailpiece from the slot by pulling toward
each corner, using a small needle nose pliers. (See
Photos 2 and 3.)
5)Take the new gasket and insert the tailpiece into the
gasket-mounting slot. Align the corners and start at the
top of the door. Continue around the door perimeter until
completely seated. [Tip: Place the door on a cushioned
surface and carefully hammer the new gasket tailpiece
into the slot around the door perimeter. IMPORTANT:Be careful not to break the rubber tailpiece.]
6)Re-install freezer door by replacing the three Phillips
screws in each hinge bracket.
[Photo 1]
The GSF freezer door is
equipped with a one-piece
magnetic door seal.
[Photo 2]
To speed replacement, cut away
the old door gasket from its
tailpiece.
[Photo 3]
7)Test the replacement of the Freezer Door Gasket by:
8)Close the door and visually check the door seal and fit.
9)Plug power cord into 120-volt outlet. Allow compressor to
Power screwdriver w/PhillipsBit
Razor knife
Needle nose pliers
For Technical Support, Call 800-537-2653.Copyright 2009 Franke, Inc. All rights reserved.
The gasket should expand slightly and seal completely
against door frame. (See Section 3.2 for adjusting door.)
draw down Freezer Compartmenttemperature. Check
with your hand around the full door perimeter for any
cold air leaks.
Tools Required:
Useneedle nose pliers to pull
the gasket tailpiece from slot.
[Photo 4]
Align gasket tailpiecewith door
slot and hammer carefully into
place around door perimeter.
Rev.1 5/09
RFGSF Service ManualParts Replacement / Section 2.3
2.3Top Roll-Back Door Gasket Replacement
[Model FRGSF-18 use Part No. 19002064]
[Model FRGSF-30 use Part No. 19001992]
1)FRGSF Freezer should be unplugged and the freezer
compartment fully defrosted before proceeding.
2)Roll back the top door, lift front edge and pull door clear
of roller STOP depressions in freezer top.
3)Turn over door to gasket side, place door on a non-mar
surface or the unit’s top, with the gasket side facing up.
4)Lift up inner edge of gasket material to expose the
plate/retainer screws. Use a large Phillips screwdriver to
remove all the screwsaround the perimeter of the door.
5)Lift retaining plate off gasket. It is OK to pry plate up with
a large flat blade screwdriver or dull putty knife.
6)Take new one-piece door gasket [P/N 190002064
(FRGSF-18) or 19001992 (FRGSF-30)] position and
align it inside the rolling lid door.
7)Take inner door/gasket retainer plate and insert it under
one side of gasket. Gently work around top, bottom and
other side of plate, pulling gasket up and around plate.
[IMPORTANT: Avoidusing sharp tools to lift or pry
gasket material around the retaining plate.]
8)Make sure gasket retaining plate holes all line up, then
insert and tighten all retaining screws.
9)Reposition the roll-back door on the freezer top with the
two large plastic roller stop/guides to the case front.
[Photo 1]
Lift roll-back doorup and off
FRGSF top and carefully place
up-side-down on freezer top.
[Photo 2]
Lift up gasket and remove all
gasket retaining plate screws.
[Photo 3]
Test the replacement of the Roll-Back Door Gasket by:
10) Roll back the door to see if it moves freely. Release the
door to see if it rolls forward unassisted and engages the
roller depressions or stops.
11) Plug power cord into 120-volt outlet. Allow compressor to
draw down Freezer Compartment temperature. Check
with your hand around the front and sides of the door
where it meets the top, for significant cold air leaks.
After replacing gasket, position
roll-back door with plasticroller
guides to unit front.
Tools Required:
Large Phillips screwdriver
Large flat blade screwdriver or
putty/utility knife
Rev. 1 5/09
For Technical Support, Call 800-537-2653.Copyright 2009 Franke, Inc. All rights reserved.
FRGSF Service ManualParts Replacement / Section 2.4
2.4Rolling Lid Door Roller Replacement
[4-each Part No. 19001991]
1)FRGSF Freezer should be unplugged and the freezer
compartment fully defrosted before proceeding.
2)Roll back the top door, lift front edge and lift door clear of
roller STOP depressions in freezer top.
3)Turn over door to gasket side and place door on a flat,
non-mar surface, with the gasket side facing up.
4)Inspect each roller bearing to see if it is free of debris
and turns easily.
5)If one or more bearings are stiff or show minor corrosion,
lubricate with food-safevegetable-based oil.
6)If bearings are frozen [won’t rotate], badly corroded or
damaged, replace with Part No. 19001991 by:
7)Using a Phillips Screw Driver and ¼” [6 mm] wrench,
remove the M6-20 screw and matching acorn nut.
8)Position new bearing inside the door edge, insert new
M6-20 screw,apply some removable thread locking
compound then screw on the acorn nut and tighten.
[Repeat for each bearing that requires replacement.]
9)Reposition the roll-back door on the freezer top with the
plastic guide rollers to the front.
Test the replacement of the Roll-Back Door Bearings by:
10) Roll back the door to see if it moves freely. Release the
door to see if it rolls forward unassisted and engages the
roller depressions or stops.
11) Plug power cord into 120-volt outlet. Allow compressor to
draw down Freezer Compartment temperature. Check
the door seal with your hand around the front and sides
where it meets the top, for significant leaks of cold air.
[Photo 1] FRGSF-18 Model
The FRGSF top freezer door
rolls on four bearings that act as
rollers or wheels.
[Photo 2] FRGSF-30 Model
Inspect all four bearings for
foreign objects, corrosionand
damage.
[Photo 3]
Screw goes through door side,
then the bearing. Add locking
compound, screw on andtighten
the acorn nut to secure.
For Technical Support, Call 800-537-2653.Copyright 2009 Franke, Inc. All rights reserved.
FRGSF Service ManualParts Replacement / Section 2.5
2.5Grill Product Trolley Roller Replacement
[4-each Part No. 19000471]
1)Roll back the top door, lift outinsert pan(s) and the
rectangular (Optional) Secondary Grill Product Trolley.
2)The Trolley rolls on four stainless steel rollers with
integrated bearings. Inspect each roller/bearing
assembly to see if it is free of debris and spins easily.
3)If one or more bearings are stiff or show minor corrosion,
lubricate with food-safevegetable-based oil. Wipe off
any excess oil with a paper towel.
4)If a bearing is frozen [won’t spin], badly corroded or the
wheel is damaged, replace with Part No. 19000471 by:
5)Using a flat blade screwdriver and ¼” [6 mm] wrench to
remove the 1/4-20 x 1/2” screw and matching acorn nut.
6)Position new bearing outside the trolley frame. Insert the
new screw from the bearing side, then through the trolley
frame.
7)Apply removable thread locking compound then screw
on the acorn nut and tighten. [Repeat for each bearing
that requires replacement.]
8)Reposition the Grill Product Trolley inside thefreezer.
Place the product pan(s) back into the trolley frame.
[Photo 1] – FRGSF-18 Model
The FRGSF Product Pan Trolley
rolls on four roller bearings that
serve as wheels.
[Photo 2]
Remove trolley and inspect all
four bearings for foreignobjects,
corrosion or rollerdamage.
Test the replacement of the Grill Product Trolley Bearings by:
9)While holding the Roll-Back Door open, pull the product
trolley forward, then release it. It should smoothly roll
back out-of-the-way,to provide unobstructed access to
frozen hamburger patties stored below the Secondary
Grilled Product.
[Photo 3]
Screw goes through the bearing,
then the trolley frame.Apply
thread locking compound to
threads then screw on & tighten