Franke omni DUO Installation & User Manual

FRANKE OMNI
DUO BOILING WATER SYSTEM

Installation & User Guide

Introduction

Thank you for purchasing an Omni Duo boiling water appliance.
This product has been designed and manufactured to the very
highest quality standards. Correctly installed and properly
maintained in accordance with the following instructions, it will
provide you with many years of reliable service.

This guide explains how to install a new Omni Duo Boiling Water
appliance.

DO NOT ATTEMPT TO INSTALL THIS PRODUCT WITHOUT
REFERENCE TO THIS GUIDE. FOR THE PRODUCT TO
FUNCTION CORRECTLY IT MUST BE INSTALLED STRICTLY
IN ACCORDANCE WITH THESE INSTRUCTIONS.

PARTICULAR ATTENTION MUST BE PAID TO ENSURING
THAT THE WATER PRESSURE, WATER FLOW AND
ELECTRICAL SUPPLY ARE WITHIN THE STATED
PARAMETERS. THE MANUFACTURER RESERVES THE
RIGHT TO RECOVER ANY COSTS INCURRED AS A
CONSEQUENCE OF INCORRECT INSTALLATION.

The Franke Omni System comprises 3 separately packaged
assemblies:

1. Franke Omni Duo tap - (Part Number: 119.0513.245)

2. Franke boiler - Model QHT-1 (Part Number: 119.0380.581)

3. Franke water lter complete with a Franke 08 lter cartridge.

(Part Number: 119.0380.582)

The Omni Tap System must be installed using only the 3
genuine items listed above. Substituting any of them with other
manufacturers’ alternatives or failing to install and maintain the
unit in strict accordance with these instructions will invalidate
your product warranty. Franke will not accept liability for damage
or accidents resulting from the use of non-genuine components,
incorrect installation or operation.

Study the diagrams, read this guide and plan the layout carefully
before proceeding.

Application

This product is a boiling water device intended for domestic use
only. The water supply pressure must be between minimum 1.5
BAR (22 psi) maximum 5 BAR (73psi).

Please Note: This diagram is for
guidance only

Before you begin

1. Check the mains water pressure. The pressure must not be
below 1.5 BAR (22 psi) or above 5 BAR (73psi), measured
during a low demand period – (mid-morning or mid-afternoon).
If the pressure exceeds 5 BAR a pressure reducing valve must
be installed in the cold mains supply to protect both the boiler

and the water lter housing. The optimum pressure is 3 bar

(44psi). A suitable pressure reducing valve can be purchased at

www.frankefilterflow.co.uk.

2. The unit must be installed in a frost free environment.

3. Ensure that the cabinet is well ventilated. If in doubt it is
advisable to improve the circulation of air by drilling some holes
in the top and bottom of the rear panel.

4. Be careful when making the various connections to the
mains water stop valve and the boiler. Do not be tempted to

over-tighten the connections. It is only necessary to rmly

hand tighten the nuts using the patented NutRunna

®

plastic

tightening devices provided to make a secure watertight seal.

5. Locate the existing hot and cold water supply pipes.

6. Shut off the mains water supply.

7. Switch off the mains electricity supply at the socket.

Safety

Take Note: Boiling water is potentially dangerous. It is the

responsibility of the owner to take sensible precautions
when operating the boiling water function of the Omni Tap
and to instruct other family members and other new users
to operate it safely.

The installation must be carried out by a suitably qualied

professional in strict accordance with the instructions
provided and comply with the UK Water Supply (Water
Fittings) Regulations 1999 and safety standards.

• If a new electrical power supply is required you must seek
the services of a qualied electrician.

• The boiler must only be connected to the 230V mains

electricity supply through either an earthed independent
wall socket or a fused spur. It is advisable to check the
circuit to establish whether or not the addition of an
Omni will overload the circuit. Important Note: The

boiler should not be tted on the same electrical supply

line with other appliances that require a constant power
supply such as a fridge/freezer.

• The boiler is tted with an electrical lead terminating

in a fused plug for connection to the 230 volt 13 amp
domestic electricity supply. It is important to use a
socket with a built in switch and position it to provide
convenient access to switch off the boiler.

• The electrical lead or plug must not be modied in any

way.

• Turn off the mains water supply before commencing

installation.

• Never lift the boiler by the braided exible hoses.

• The power to the boiler must only be switched on once

the installation is complete and the tank is full of water.

• Always turn off the electricity supply to the boiler before

you close the mains stop valve. Restore power to the
boiler after the mains stop valve has been opened.

• Young people and potentially vulnerable users must be

instructed how to operate the boiling water function
safely by a responsible adult.

• Ret the red plastic safety clip to the boiling water lever

after use.

• This is a domestic appliance and must not be installed in

a commercial environment.

Boiler technical data

Description Value Unit

Dimensions 230 x 182 x 354 mm

Load 10 Amps

Voltage 230 Volts

Power 1500 Watts

Stored Temperature 105 °C

Min Water Pressure 1.5 Bar

Max Water Pressure 5 Bar

Heating Up Time 20 Mins

Recovery Time 10 Mins

Boiler Capacity 4 Litres

Pressure Release Valve Rating 8 Bar

Components List

1. Omni Duo Tap

2. Filter Cartridge Change indicator module.

3. Safety Clip for boiling water handle.

4. AAA Batteries for Filter Cartridge Change
indicator module x2.

5. Tap Clamp.

6. Tap clamping nut.

7. Box Spanner for tap clamp nut.

8. Compression washer for underside of tap.

9. Cable ties x4.

10. NutRunna® hand-tightening device for

G1/4” nuts x2.

11. NutRunna® hand-tightening device for
G1/2” nuts x4.

12. Omni QHT-1 Boiler.

13. Push-t elbow

14. Flat Silicone Washers for boiler water
inlet & outlet x2.

15. Vent Assembly

16. Saddle Clamp

17. Vent Hose

18. Vent Assembly Elbow

19. Pipe Cutter

20. Water Filter Housing Assembly

21. Franke 08 Water Filter Cartridge

22. Water Filter retaining screws x2

23. Stop Valve

233mm

182mm

352mm

80mm Min clearance

A

B

A

Straight Stem

B

G1/2"

x2

12 13 15

17

16

1918

14

Supplied in box with Tap

Supplied in box with Boiler

Supplied in box with Filter System

THE INSTALLATION
PROCEDURE

INSTALLING THE OMNI DUO KITCHEN TAP

Carrying out this operation rst will make it easier to plan the

layout inside the cabinet. For safety it is advisable to locate the
tap out of the reach of smaller children.

1. The tap will require a standard 35mm diameter hole drilled in
the kitchen work surface. Important Note: before cutting the

hole make sure that there is sufcient clearance between the

tap handle and the back splash when the handle is in the fully
open position.

2. Insert the exible hoses and the wire lead through the 35mm

hole.

3. Position the tap for the owners’ convenience. (The tap can
be rotated 180° for left handed operation of the boiling water
function).

4. Working inside the cabinet, slide the gasket (8) and the
clamp plate (5) over the hoses and the stud at the base of
the tap. Screw the clamp nut (6) on to the stud using the box
spanner (7).

5. Check the alignment of the tap then tighten the clamp nut

using the box spanner to rmly secure it on the work surface.

Plan the layout inside the cabinet

• Determine the best positions for the boiler and the lter unit,

making sure that the boiler power cable, the exible hoses,
and the lter cartridge change indicator cable, are all within

comfortable reach of their respective connection points without
them being compressed, stretched or kinked.

• The boiler must be installed upright with the hose connections at

the top, never on its side.

• Allow a minimum clearance of 80mm at the top of the boiler for

the connecting hoses.

• Choose a location for the lter unit (20) and the stop valve (23)

to allow convenient access for future lter cartridge changes.

The plumbing

Important note: Before installing the new tap it is essential that

you thoroughly ush through the supply pipes in order to remove

any remaining swarf, solder or other impurities.

Failure to carry out this simple procedure could cause problems or
damage to the workings of the tap.

1. Tee off the cold mains water supply to provide an independent

feed to the water lter.

2. Install the stop-valve (23) inline on the independent feed to
the lter. Important note: the ends of the stop valve are
not the same. One end has an internal chamfer to connect to

compression pipework; the opposite end has a at washer face
to suit the G1/2” (1/2” BSP) nut and washer of a exible hose

(refer to diagram (23) in component list.)

Install the filter unit

Important note: The lter unit must be installed inside a

cupboard. Long term exposure to direct light can degrade the
plastic sump leading to eventual failure.

1. Position the lter unit (20) vertically with the hoses at the top,

in its previously determined location.

2. Mark the positions for the two lter unit support screws (22)
using the holes in the lter bracket as a guide.

3. Set the lter unit aside and screw in the two screws leaving the

heads slightly proud (approximately 4mm).

4. Take the G1/2”nut (20.A) at the free end of the lter inlet hose

(blue indicator) and screw it on the G1/2” male outlet thread

of the stop valve (23). Hand tighten the nut rmly using the

attached NutRunna

®

(11) sufcient to make a watertight seal.

Do not overtighten.

5. Take the grey push t stem elbow (1.A) at the free end of the
cold ltered water hose attached to the tap, wet the stem
before pushing it rmly into the female outlet at the top of the
lter. Important note: Ensure that the stem connector is

pushed fully home — 10mm of the stem should enter the female
connector.

6. Hang the lter unit on the two screws. If the panel is too thin to
mount the lter securely strengthen the panel with a wooden

batten.

Install the plastic vent assembly

Important Note: The vent pipe must be installed vertically
with the air-gap at the top and strictly in accordance with
the instructions. The vent pipe conforms to the building
regulations and on no account should be shortened or
modified in any way.

To avoid debris blocking the vent and causing it to
overflow do not, under any circumstances, install the
saddle clamp on the U Bend, waste trap, side/underside of
the waste pipe.

If the Omni system is being installed on a sink with a
waste disposal unit, the Omni vent assembly must be
installed on a separate waste pipe to the waste disposal
unit.

Choose a convenient position to t the saddle clamp (16) on

a vertical section (Option 1) of the waste pipe, or alternatively
on a horizontal section (Option 2). When installing the saddle
clamp horizontally the elbow (18) is not required. Be careful to

allow sufcient clearance for the height of the vent assembly and

enough room to operate the pipe cutter (19).

1. Separate the two halves of the saddle clamp by unscrewing and
removing the four nuts and bolts. Discard the two black rubber
inserts for 41mm waste pipe. Leave them in place for 32mm
pipe.

2. Place the saddle clamp in position on the chosen section of
waste pipe and re-assemble the clamp. Tighten the nuts and
bolts securely to make a watertight seal.

3. Insert the pipe cutter (19) into the saddle clamp and cut a

hole in the waste pipe by rotating it to the right until it breaks
through. (see diagram).

4. Screw the vent assembly (15) into the saddle clamp. When the
saddle clamp is installed on a vertical section of the waste pipe

screw the elbow in rst and use the lock nut to secure the air

gap assembly in the vertical position.

5. Take the vent hose (17) (black indicator) and connect the
G1/2” nut end onto the corresponding G1/2” male thread at
the top of the vent assembly. Use the attached NutRunna

®

(11)

to tighten the nut rmly, sufcient to make a watertight seal. Do

not overtighten.

Option 1

365mm

Lock Nut

Lock Nut

365mm

Option 1

Option 2

365mm

Lock Nut

Lock Nut

365mm

365mm

Lock Nut

Lock Nut

365mm

Install the filter change indicator module

1. Choose a convenient location for the module, on the side of
the cabinet or the boiler, making sure that the attached power
cable is within easy reach of the mating cable attached to the
base of the tap.

2. Secure the module in place using the self-adhesive Velcro pad

provided.

3. Plug the two cables together.

4. Install the 2x AAA batteries (4) in the module (2). A “bleep” will

conrm that they are correctly installed. The LED light on the
tap will glow RED followed by YELLOW before turning off.

The LED indicator:

Red - Indicates that the water lter cartridge needs

replacing.

Yellow - Indicates that the two AA batteries in the module need

replacing.

Flat silicone
washer

Flat silicone
washer

Female-female
push fit elbow

Install the boiler

Important note: Do not plug the boiler into the power supply at

this stage.

For ease of installation the boiler connections and the exible

hoses are colour coded:

Green - Filtered water

Red - Boiling water

Black - Vent

1. Remove the protective caps from the three connections on the
top of the boiler.

2. Place the boiler (12) in position upright on a at surface inside

the cabinet with the connections to the top.

3. Take the G1/4” female nut (20.B) at the free end of the lter
outlet hose (green indicator) . Carefully position the at silicone

washer (14) inside the nut. Screw the nut onto the G1/4”
male boiler inlet (green dot). Hand tighten using the attached
NutRunna

®

sufcient to make a watertight seal. Do not

overtighten.

4. Take the free end of the boiling water exible hose attached

to the base of the tap (red indicator). Carefully position the

at silicone washer (14) inside the nut. Take the spare G1/4”

NutRunna

®

(10) and place over the nut. Screw the nut onto the

G1/4” boiling water outlet of the boiler (red dot). Hand tighten

the nut rmly, sufcient to make a watertight seal. Do not

overtighten.

5. Take the push-t elbow (13). Connect the elbow to the grey
push-t stem on the end of the vent exible hose with the
grey plastic push t stem (black indicator). Push the push-t
elbow rmly home in place onto the metal spigot (black dot)

protruding from the top of the boiler.

6. Use the cable ties (9) to neatly secure the various exible hoses

out of harm’s way.

Commissioning the system

1. Install the lter cartridge into the lter housing. (Refer to the
separate Cartridge Change Instructions overleaf).

2. Turn on the water supply.

3. Operate the boiling water function for 3 minutes to ush the

system. (Please see the OPERATING THE OMNI TAP
overleaf).

4. Turn the tap off and check the connections for leaks.

5. Plug the boiler into the mains electricity supply socket.

6. Remove the warning strip covering the “ON-OFF” switch on
the front of the boiler and turn the switch to the “ON” position.
Check the top LED (Plug logo) on the boiler turns green to
indicate power is on. The lower LED (Mug logo) will turn red to
indicate the boiler is heating up.

7. Wait for 20 minutes and then check that water is discharging
from the vent pipe. Important note: If water does not start
to discharge from the vent pipe into the cup after 20 minutes,
switch off the power, operate the boiling water function on the
tap to release the pressure, and refer to the Troubleshooting
Guide overleaf.

8. Allow approximately 20 minutes for the boiler to reach full
operating temperature, indicated by the lower LED turning
green.

9. Operate the tap boiling water function for a minute to exhaust
trapped air from the system.

10. The system is now ready for use. Please demonstrate to

the homeowner the procedure for replacing the water lter

cartridge and explain the importance of scheduled cartridge

changes to maintain the quality of the ltered drinking water

and the boiler warranty.

Top LED indicates
power on/off

Bottom LED
Red=tank is heating
Green=ready

Warning strip

Top LED indicates
power on/off

Bottom LED
Red = tank is heating
Green = ready

Warning strip

Care and maintenance

Cleaning the Omni tap

The Omni tap is manufactured in stainless steel and is therefore
extremely durable and stain resistant. All that is required to keep it
in good condition is a regular wipe over with a damp cloth - Franke

offer a micro-bre cloth for this purpose that can be purchased on
line at www.frankelterow.co.uk— and an occasional wash with a

proprietary moisturising hand cleaner or the application of a small
amount of baby oil on a soft cloth or tissue will also help to keep

the nish bright and free of smears.

Changing the batteries in the Filter Cartridge Change
module.

If necessary separate the module from the Velcro pad and slide off

the battery cover at the side of the module. Remove the battery
carrier and replace the two old AAA batteries with two new ones.
Press the reset button.

Removing the boiler

1. Disconnect the electricity supply to the boiler.

2. Operate the boiling water function and run the boiling water

until the water owing from the spout runs cold.

3, Shut off the water supply to the boiler.

4. Operate the boiling water for a second time until the water

stops owing to release the pressure in the boiler.

5. Disconnect the hoses from the boiler using a suitable container
to catch residual water.

6. Remove the boiler carefully, unscrew the brass drain nut at the
base and pour out the water it contains.

Operating the Omni tap

The body of the tap is clearly marked to show the
2 functions.

Boiling Filtered water

Remove the red safety clip (3)

Depress the boiling water lever to release the
safety lock and rotate it against the spring pressure.

Important note: The boiling water spring assisted shut-off is
designed to deactivate the boiling water function in an emergency.
The lever is NOT designed to re-centre itself in the OFF position
when released.

Correct operation requires the user to guide the lever back to the
‘’OFF” position. It is the responsibility of the user to check that

the tap is shut off correctly. The safety clip can only be re-tted

when the handle is correctly located in the OFF position. If the
lever is just released it will pass through the “OFF” position and

turn the cold ltered water partially on.

The correct way to dispense the boiling water.

Position the outlet of the spout inside the receptacle you are

about to ll (saucepan, cup or jug for example). Operate the
boiling water while gradually lowering the receptacle as it lls.

Cold Filtered water

The cold ltered water function is controlled
by turning the boiling ltered water lever in the

opposite direction, but without the need to depress
the lever to disconnect the safety lock beforehand.

100°c

100°c

Water filter maintenance

• The water lter supplied with this unit is designed to both

protect the boiler and remove sediment, chlorine and other
potentially harmful contaminants.

• Changing the lter cartridge every 6 months will keep the boiler

in good condition. Franke will not accept responsibility for boiler

failures due to the build-up of lime-scale if the lter cartridge

has not been replaced at the recommended 6 month intervals.

• The occasional wash in warm soapy water is sufcient to keep

the plastic housing clean. Under no circumstances should the

plastic lter housing come into contact with any proprietary

cleaners such as kitchen sprays, bleach etc. as contact with
certain chemicals can degrade the plastic and cause it to fail.

• The plastic housing must be replaced every 10 years due to the

tendency of plastic materials to degrade and weaken over time.

• A smear of WRAS approved silicon grease applied to the lter

sump thread and to the rubber sealing ring in the head of the

lter at each cartridge change will make it easier to unscrew the

sump. Only a WRAS approved alternative grease must be used
for this purpose. Non-approved greases may degrade both the
seal and the plastic housing and lead to eventual failure. Small
tubes of WRAS approved silicon grease are available at

www.frankelterow.co.uk

Changing the filter cartridge

1. Operate the switch on the front of the boiler to switch off the
boiler power supply.

2. Shut off the water supply to the lter using the adjacent stop-

valve.

3. Press the red button at the top of the lter unit to exhaust the

pressure in the system. It will not be possible to unscrew the

lter canister if this operation is not carried out.

4. Place a shallow container in the cabinet to catch any water

residues when removing the lter sump. Grip the sump rmly
and turn it rmly to the left to break the seal. Unscrew the
sump by hand until it separates from the head of the lter.

5. If the old cartridge does not automatically fall free press down
on the top mount of the cartridge to release it. Remove the old
cartridge and discard the remaining water in the sump.

6. Remove the new lter cartridge from its packaging, wet the “O”
seal and place it in the lter sump. Position the sump, with the
cartridge inside, under the lter head and screw it in place. The
cartridge should engage automatically. Tighten the sump, suf

cient to make a water tight seal.

7. Turn the water supply ‘on’ and check the system carefully for
leaks.

8. Operate the system and run the boiling water for a few
moments until the water runs clear. Run the boiling water
for a moment to release any trapped air.

9. Turn the boiler power supply back on.

10. Press and hold the reset button on the lter change indicator

module for 5 seconds. The LED light on the tap will glow red,
followed by yellow, and then the module will emit an audible

beep. The lter change indicator is now reset.

Resetting the Boiler

There is a safety reset mechanism on the tank that will shut it
down if the boiler is turned on without being full of water or in
certain operating environments. If the tank is not producing
boiling water carry out the following procedure to reset it:

1. Switch off the power to the boiler using the switch on the front.

2. Carefully tilt the boiler backwards to gain access to the reset
button located on the base of the boiler. The location of the
button is highlighted by a silver sticker.

3. Inset a 2.5mm Allen Key or other suitably thin implement 2cm
into the hole and hold it there for 4 seconds.

4. Reposition the tank and switch the power back on using the
switch on the front.

5. Allow approximately 20 minutes for the boiler to reach full
operating temperature, indicated by the lower LED turning
green.

Sensible precautions

If you are planning to leave the premises for an extended period
(over a week) it is a sensible precaution to turn off both the
electricity supply and the water supply to your Franke Omni
system.

Water fails to discharge from the vent tube after power
has been switched on to the boiler for 20 minutes.

• Check there is power to the boiler. The ‘Plug’ LED should be

green.

• Check there are no kinks in the vent hose.

Water is continually dripping/running into the vent
assembly.

Water continuously discharging from the vent indicates that the
water pressure is too high; above the 5 bar (73 psi) stipulated
maximum. In normal operation the pressure relief valve will allow
water to drip for approximately 20 minutes after the boiler is
switched on. Thereafter it will drip periodically; after water is
drawn off and as the boiler comes back up to temperature.

Check the water pressure at a low demand period (mid morning
or mid afternoon). If it exceeds 5 bar (73 psi) it will be necessary
to install a pressure reducing valve. The optimum pressure is 3 bar

(44psi). A suitable valve can be purchased at www.frankelterow.

co.uk or from a plumber’s merchant.

While waiting for the pressure relief valve to be tted turn off the

boiler.

The vent assembly is overflowing.

This will be caused by a blockage in the vent assembly. Check that
the vent pipe is correctly installed. (see Page 6). Make sure that
the hole in the waste pipe is properly cut and clear of debris.

The filtered cold and boiling water flow from the tap is
slow.

Generally this indicates that the lter cartridge is clogged with
contaminants and needs replacing. You can check by operating
the ltered water with no cartridge in the lter housing.

The flow of filtered boiling water has slowed to an
unacceptable level inside the 6 months change period.

The period between cartridge replacements is not guaranteed; it is

an estimate based on ltering mains water of average quality.

Please bear in mind that water quality varies from locality to
locality and situation to situation. In areas with higher than
average turbidity (particle contamination) more frequent cartridge
changes may be necessary.

Frequently asked questions
and troubleshooting guide

The boiling water flow is agitated and noisy

Please bear in mind that your Omni Tap system is dispensing
boiling water, rather than very hot water, and as a consequence
there will be the normal steam, agitation and noise associated
with boiling water. Initially this may be alarming, but read through
the technique suggested below and practice it a few times. Soon

you will gain condence and using the tap will be second nature.

Bear in mind that your Omni tap dispenses water hotter than you
are used to with a kettle.

To operate the boiling water function.

Discharge a small amount of water until steam appears. Turn
off the boiling water. Position the vessel over the outlet of the
tap spout and continue to dispense boiling water by maintaining
pressure on the handle. Gradually lower the vessel while keeping
the spout just above the surface of the water.

The boiling water function is dispensing cold water instead
of boiling water

• Check that the electrical supply is correctly connected.

• Check the 13amp fuse in the plug.

• Reset the boiler. Refer to the reset instructions in the Care and

Maintenance section of this guide.

If you are still experiencing problems after completing these steps
please contact FilterFlow on 01603 875 468

Unsightly deposits on the surface of a cup of tea

In hard water areas a ‘scum’ can appear on the surface of hot
tea. Although unsightly it is completely harmless. The cause is
related to the precipitation of calcium and magnesium in hard
water regions and a reaction with the tea bag material. Changing
tea bags will often remedy the problem. Alternatively you can
consider switching to a Franke 06 cartridge which will remove the

calcium and magnesium however please note this lter will need

to be change more frequently, perhaps every 2- 3 months. The
life of the Franke 06 is dependent on the hardness of the water
supply and the volume of water passed through it, so is impossible
to predict, however the return of the ‘scum’ on hot drinks is an
indication it should be replaced.

Foam or a film is forming on the surface of hot drinks.

This is caused by a combination of the agitation of the boiling
water creating millions of tiny air bubbles, the ph of the water
and the amount of oil in the teabag material. Experimenting with
different tea bags is worth a try.

To reduce the problem try lling the teapot or cup with boiling

water before dropping the tea bag in rather than running the
boiling water directly onto the teabag or perhaps experiment with
different brands of tea bag.

Milky or cloudy appearance of the boiling filtered water

A new lter cartridge has a signicant amount of air trapped in the

microporous structure of the cartridge. This will form tiny bubbles
and give the water in the glass a milky appearance that will soon
disperse when left to stand for a few moments. This may continue
for 2 to 3 weeks until the cartridge is fully conditioned.

Tiny black specks in the water

Tiny black specs may appear initially in the water. These are
harmless particles of carbon; residues from the manufacturing

process. Allow the ltered water to continue owing for a while
until they are completely ushed through.

Condensation is dripping from exposed copper pipes
adjacent to the boiler.

This can be reduced by wrapping insulation around the pipes in
question.

Franke does not guarantee the repair or replacement of a
product that has failed for any of the following reasons:

• Faulty installation, repairs or alterations not in accordance with

the installation guide.

• Normal wear and tear.

• Accidental damage or faults caused by negligent use or care;

misuse; neglect; careless operation and failure to use the system
in accordance with the Omni operating guidelines.

• Failure to maintain the water lter in accordance with the

instructions.

• The use of anything other than genuine Omni replacement parts,
including the water lter cartridge.

• The use of the lter system for anything other than normal

domestic household purposes.

• Failures of, or failures caused by, parts not supplied as part of

the genuine Omni system.

How do I make a claim under my guarantee?

• If you are in doubt about what is covered by your guarantee,

or wish to discuss a claim, please call FilterFlow on
01603 875 468 Monday to Friday between the hours of 9.00am

and 5.00pm.

• If you are calling for the rst time please have your receipt to

hand so that we can record your date of purchase.

• The company reserves the right to alter, change or modify
product specications without prior notice.

Guarantee

This Franke product carries a 3 year warranty against material and
manufacturing defects. The warranty will be valid from the
date of purchase as shown on the sales invoice. Please keep the
invoice for your records. This appliance is intended for domes
tic use only. The warranty does not apply to products installed
outside a domestic environment.

Warranty

What is covered by the Franke guarantee?

The repair or replacement of all or part of your system if your
system is found to be defective due to faulty materials or
manufacture within 3 years of purchase at Franke’s discretion.
If any part is no longer available, or out of manufacture, Franke
reserve the right to replace it with a suitable alternative.

Terms and conditions of the Franke 3 year guarantee

• The guarantee is valid for the UK.

• The guarantee becomes effective at the date of purchase or at

the date of delivery if this is later.

• Proof of purchase is required under the terms of the guarantee.

• The guarantee provides benets in addition to your statutory

consumer rights.

Declaration of conformity

The Omni boiler complies to and is in accordance with the
following directives:

2006/95/EC Low Voltage Directive

2011/65/EU RoHS Directive

2009/125/EC Eco Design Directive

Protection Level: IP20

The Omni boiler conforms to the requirements of the relevant EU guidelines.

The symbol on the product or on its packaging indicates
that this product may not be treated as household
waste. Instead it shall be handed over to the applicable
collection point for the recycling of electrical and
electronic equipment. By ensuring this product is

disposed of correctly, you will help prevent potential
negative consequences for the environment and human health, which could
otherwise be caused by inappropriate waste handling of this product. For
more detailed information about recycling of this product, please contact

your local city ofce, your household waste disposal service or the shop

where you purchased the product.

The Omni Duo system is a product designed in partnership with of
Greg Rowe Ltd. England and is protected by the following patent
applications GB1515295.2, 1516588.9, 1517097.0, GB2016/052804

NutRunna® is a registered trademark.
© Greg Rowe Ltd. All Rights Reserved

Franke UK Limited
West Park, MIOC
Styal Road
Manchester
M22 5WB
Phone [phone]
Email [e-mail]

www.franke.co.uk

After Sales Service
FilterFlow
Old Winery Business Park
Chapel Street, Cawston, Norfolk
NR10 4FE
Phone [phone]

Email info@frankelterow.co.uk

www.frankefilterflow.co.uk