Franke A300 User guide

USER MANUAL en

A300

FCS4070

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<![endif]>Original operating instructions • 20164994 • 01 • 6/5/2020

Read the user manual before working on the machine.

Keep the manual with the machine and pass the manual along to the next user if the machine is sold or transferred to a third party.

Franke Kaffeemaschinen AG		Table of contents
TABLE OF CONTENTS
1	For your safety .....................................................................................................................................................	5
1.1	Intended use ........................................................................................................................................................	5
1.2	Prerequisites for using the coffee machine............................................................................................................	5
1.3	Explanation of safety instructions according to ANSI .............................................................................................	6
1.4	Safety concerns when using the coffee machine ...................................................................................................	6
2	Explanation of symbols .......................................................................................................................................	10
2.1	Symbols used in the manual ...............................................................................................................................	10
2.2	Symbols used in the software .............................................................................................................................	11
3	Scope of delivery................................................................................................................................................	15
4	Identification ......................................................................................................................................................	16
4.1	Position of type plates ........................................................................................................................................	16
4.2	Type codes.........................................................................................................................................................	16
5	Description of machine.......................................................................................................................................	18
5.1	Coffee machine ..................................................................................................................................................	18
5.2	Add-on units.......................................................................................................................................................	19
5.3	User interface.....................................................................................................................................................	20
5.4	Quick Select operating mode..............................................................................................................................	20
6	Installation .........................................................................................................................................................	21
6.1	Preparations.......................................................................................................................................................	21
6.2	Dimensions of the A300 .....................................................................................................................................	22
6.3	Requirements of the water supply .......................................................................................................................	23
6.4	Setting up and preparing the coffee machine ......................................................................................................	25
6.5	Connect the water supply ...................................................................................................................................	26
6.6	Connecting the wastewater ................................................................................................................................	26
6.7	Connecting electrical circuit ...............................................................................................................................	27
6.8	Switching the machine on...................................................................................................................................	28
7	Switching on the machine for the first time .........................................................................................................	29
7.1	Inserting a descaling cartridge ............................................................................................................................	30
7.2	Refilling containers with resources......................................................................................................................	30
8	Configuration......................................................................................................................................................	31
8.1	Call up the maintenance level .............................................................................................................................	31
8.2	PIN codes...........................................................................................................................................................	31
8.3	My settings ........................................................................................................................................................	31
9	Filling and emptying............................................................................................................................................	37
9.1	filling the machine ..............................................................................................................................................	37
9.2	Using and storing roasted coffee beans ..............................................................................................................	37
9.3	Filling beans .......................................................................................................................................................	38

User manual A300

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Table of contents		Franke Kaffeemaschinen AG
9.4	Setting the grind coarseness ..............................................................................................................................	38
9.5	Filling powder .....................................................................................................................................................	39
9.6	Filling the water tank ..........................................................................................................................................	39
9.7	Filling milk ..........................................................................................................................................................	40
9.8	Emptying the grounds container..........................................................................................................................	42
9.9	Empty the powder hopper...................................................................................................................................	42
9.10	Emptying the cooling unit ...................................................................................................................................	43
10	Preparing drinks .................................................................................................................................................	45
10.1	Dispensing drinks with Quick Select ...................................................................................................................	45
11	Cleaning.............................................................................................................................................................	46
11.1	Introduction........................................................................................................................................................	46
11.2	Starting the cleaning process..............................................................................................................................	46
11.3	Cleaning weekly .................................................................................................................................................	47
11.4	Rinsing coffee machine.......................................................................................................................................	50
11.5	Care kit ..............................................................................................................................................................	51
12	Descaling ...........................................................................................................................................................	53
12.1	Descaling repeat interval ....................................................................................................................................	53
12.2	Descale..............................................................................................................................................................	53
13	Troubleshooting..................................................................................................................................................	55
13.1	Error messages ..................................................................................................................................................	55
13.2	Troubleshooting on the coffee machine...............................................................................................................	55
13.3	Help with problems concerning product quality ...................................................................................................	57
14	Technical data ....................................................................................................................................................	59
14.1	Capacities in accordance with DIN 18873-2:2016-02 .........................................................................................	59
14.2	Technical data of the coffee machine..................................................................................................................	59
14.3	Coffee machine electrical connections................................................................................................................	59
	Index..................................................................................................................................................................	60

iv	User manual A300

Franke Kaffeemaschinen AG	For your safety | 1

1 FOR YOUR SAFETY

1.1Intended use

1.1.1Coffee machine

–The A300 is a commercial machine for preparing drinks and is intended for use in food services, offices and other similar environments.

–The A300 is designed to process whole coffee beans, powder suitable for automatic devices and fresh milk.

–The A300 is intended for the preparation of drinks in accordance with these instructions and the technical data.

–The A300 is intended for operation indoors.

Please note

–The A300 is not suitable for use outdoors.

1.1.2Add-on units Cooling unit

–The cooling unit is used exclusively to keep milk cool while preparing coffee drinks with a coffee machine. Only use pre-cooled milk (2–5 °C or 36–41 °F).

–Only use Franke milk system cleaning agent.

Please note

–Other cleaning agents may leave residue in the milk system.

1.2Prerequisites for using the coffee machine

–The A300 is intended for use by trained personnel.

–Each operator of the A300 must have read and understood the manual. This does not apply to its use in the self-service sector.

–Self-service machines must always be monitored to protect the users.

–Do not operate the A300 or add-on units until you have completely read and understood this manual.

–Do not use the A300 or add-on units if you are not familiar with the various functions.

–Do not use the A300 if the connection lines of the A300 or the add-on units are damaged.

–Do not use the A300 unless the A300 or the add-on units have been cleaned or filled as intended.

–Children under the age of 8 are not permitted to use the A300 and the add-on units.

–Children or persons with reduced physical, sensory, or mental capabilities must not use the A300 and the add-on units except under supervision, nor should they be permitted to play with the A300 and the add-on units.

–Children are not permitted to clean the A300 and the add-on units.

User manual A300

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1 | For your safety

Franke Kaffeemaschinen AG

1.3Explanation of safety instructions according to ANSI

Observation of these safety instructions is imperative to ensure personal safety and the protection of material goods.

Symbol and signal word indicate the severity of the hazard.

WARNING

WARNING indicates a potential danger. DANGER indicates an imminent danger which, if not avoided, will result in death or serious injury.

CAUTION

CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE

NOTICE directs your attention to the risk of damage to machinery.

1.4Safety concerns when using the coffee machine

WARNING

Risk of fire

If the power cord is electrically overloaded, the heat generated can cause a fire.

a)Never use power outlet strips, multi-sockets or extension cords to connect the coffee machine to the power supply.

WARNING

Risk of fatal injury from electrocution

Damaged power cords, lines or plug connections can lead to electrocution.

a)Do not connect any damaged power cords, lines or plug connections to the power supply.

b)Replace damaged power cables, lines or plug connections.

If the power cord is permanently attached, contact the service technician. If the power cord is not permanently attached, order and use a new, original power cord.

c)Ensure that the machine and the power cord are not near any hot surfaces such as gas or electric stoves or ovens.

d)Ensure that the power cord is not pinched and does not chafe on sharp edges.

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Franke Kaffeemaschinen AG	For your safety | 1

WARNING

Risk of fatal injury from electrocution

Liquid/moisture entering the machine or leaks can lead to electrocution.

a)Never point a liquid or steam jet at the machine.

b)Do not pour any liquids on the machine.

c)Do not immerse the machine in liquid.

d)Disconnect the machine from the power supply in the event of a leak or if liquid/moisture enters the machine.

WARNING

Risk of fatal injury from electrocution

Work, repairs or servicing improperly performed on electrical systems can lead to electrocution.

a)Have repairs on electrical parts carried out by service technicians using original spare parts.

b)Have servicing work carried out by authorized persons with corresponding qualifications only.

WARNING

Danger of suffocation

Plastic packaging materials could cause children to suffocate.

a) Ensure that children have no access to plastic packaging materials.

WARNING

Risk of scalding

Hot water is released during rinsing.

a)Keep hands away from the spouts and nozzles during this process.

b)Do not place anything on the drip grid.

c)IN CASE OF SCALDING: Immediately cool the affected area and, depending on the severity of the injury, consult a doctor.

WARNING

Risk of scalding

Hot drinks can lead to scalding.

a)Always be careful with hot drinks.

b)Use only suitable drinking vessels.

User manual A300

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1 | For your safety

Franke Kaffeemaschinen AG

WARNING

Risk of scalding

Hot liquids and steam escape during cleaning and can lead to scalding. a) Keep hands away from the spouts and nozzles during this process.

WARNING

Risk of injury

If objects find their way into the bean hopper or grinder, splinters may be ejected, leading to injury. a) Never insert any objects into the bean hopper or grinder.

CAUTION

Cutting injuries/crushing

The powder hopper's feeding mechanism can cause cuts or crushing injuries. a) Exercise care when cleaning the powder hopper.

CAUTION

Irritation from cleaners

Cleaning tablets, milk system cleaning agent, and descaler can lead to irritations of the skin or eyes.

a)Observe the hazard warnings on the label of the respective cleaner.

b)Avoid contact with your eyes and skin.

c)Wash your hands after coming into contact with cleaning supplies.

d)Cleaners must not find their way into drinks.

CAUTION

Health hazard due to germ formation

Inadequate cleaning can result in food residues accumulating in the machine and at the outlets, thereby contaminating products.

a)Do not use the machine unless it has been cleaned according to the instructions.

b)Clean the machine daily in accordance with the instructions.

c)Inform operating personnel of the necessary cleaning measures.

CAUTION

Health hazard due to germ formation

If the machine is not used for extended periods, residue may accumulate.

a) Clean the machine if it is not used for extended periods (more than 2 days).

8	User manual A300

Franke Kaffeemaschinen AG	For your safety | 1

CAUTION

Formation of mold

Mold can form on the coffee grounds.

a) Empty and clean the grounds container at least once a day.

NOTICE

Machine damage caused by limescale build-up

If the water hardness is set incorrectly, limescale can build up in the coffee machine. Limescale deposits may damage the coffee machine.

a)Measure the water hardness during commissioning. Then set the measured water hardness in the menu Commissioning. Determining the water hardness with a measuring strip [} 24].

To descale the machine, only use the descaler concentrate from Franke (item number 560.0589.837). This guarantees reliable descaling results.

a)Make sure that you order descaler concentrate in good time so that you can descale the coffee machine immediately when the prompt appears on the coffee machine operator panel.

User manual A300

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2 | Explanation of symbols

Franke Kaffeemaschinen AG

2 EXPLANATION OF SYMBOLS

2.1Symbols used in the manual

2.1.1Orientation

Symbol	Description
	Clean components using the 5-step method.
	This symbol indicates tips, tricks and additional information
	Prerequisites for additional steps
	Finely ground
	Coarsely ground
	Information to optimize the quality of the beverages
	Result or intermediate result for additional steps

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Franke Kaffeemaschinen AG	Explanation of symbols | 2

2.2Symbols used in the software

2.2.1Symbols on the dashboard and on the user interface

If an error occurs, a symbol that represents the affected component will light up on the dashboard Troubleshooting [} 55].

Symbol	Designation	Description
	Franke logo	Call up the maintenance level
	Servicing/cleaning	Machine must be cleaned and/or serviced

Coffee bean

Bean hopper is empty or not installed correctly

Grounds container

Grounds container must be emptied

Rinse

Machine must be rinsed or machine rinses

Product

Payment

Payment active

Data transfer

Data being transferred

Individual products counter

Individualization

Modify drinks and depiction

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2 | Explanation of symbols

Franke Kaffeemaschinen AG

Symbol	Designation	Description
	Info
	Inactive
	Standby	Switch the machine to standby
	Door	The door is open.
	Service/configuration/ad-
	ministration
	Set machine
	Language	Set language
	Resource settings	Set resources
	Access rights	Manage user permissions
	Descaling	Descale coffee machine
	Edit	Edit settings
	Drink settings

12	User manual A300

Franke Kaffeemaschinen AG Explanation of symbols | 2

Symbol Designation Description

System information

Counters

Water filter

Drip tray

Drip tray is full or not installed correctly

Water tank

Water tank is empty or missing

Powder resource

The powder hopper is empty or has not been inserted correctly

Milk	Milk container is empty or not installed correctly

2.2.2Symbols used for navigation and operation

Symbol	Designation	Description
	Cancel button	Cancel preparation
	Select next/previous page	Scroll through menus with multiple pages

Start button

Start preparation

User manual A300

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2 | Explanation of symbols

Franke Kaffeemaschinen AG

2.2.3Depiction of error messages

Highlighted products cannot be prepared. The illuminated symbol on the dashboard takes you to the error message.

If the entire system is affected by an error, the error message will appear automatically.

11:35

2018-09-06

The door is open. Please close door.

Close

Color code for error messages

Temporary interruption

System still fully functional

System has limited functionality

Some or all resources are locked

14	User manual A300

Franke Kaffeemaschinen AG	Scope of delivery | 3

3 SCOPE OF DELIVERY

The scope of delivery may vary, depending on the device configuration. Additional accessories may be obtained directly from your retailer or from Franke Kaffeemaschinen AG in Aarburg, Switzerland.

Item description	Item number
Concentrated descaler	560.0589.837
Cleaning tablets (100 pcs.)	567.0000.010
Cleaning tablets (USA/Canada)	567.0000.002
Milk system cleaning agent (dosing bottle)	567.0000.005
Milk system cleaning agent (dosing bottle) (USA /	567.0000.006
Canada)
Water hardness measuring strips	560.0004.060
Cleaning brushes	560.0003.728
Twisted-in-wire brush	560.0001.019
(Option SU05)
Cleaning brush	560.0003.716
Microfiber cloth	560.0002.315
Cleaning container	560.0612.966
Manual set	560.0595.403

User manual A300

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4 | Identification

Franke Kaffeemaschinen AG

4 IDENTIFICATION

4.1Position of type plates

4.1.1Coffee machine

The type plate for the coffee machine is located on the right interior wall next to the grounds container.

4.1.2Cooling unit SU05

The type plate for the cooling unit is located on the left on the internal wall.

4.2Type codes

4.2.1Coffee machine

Code	Description
A300	Coffee machine (fully automatic device)
	Series: A
	Overall size: 300
1G	1 grinder
2G	2 grinders
1P	1 powder dosing unit
2P	2 powder dosing units
S1	Steam wand
W3	Internal water tank
W4	Water connection

16	User manual A300

Franke Kaffeemaschinen AG	Identification | 4

4.2.2Add-on units

Type key	Description
FM EC	FoamMaster (warm milk and warm milk foam)
MS EC	Milk system with EasyClean cleaning system

User manual A300

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5 | Description of machine

Franke Kaffeemaschinen AG

5 DESCRIPTION OF MACHINE

5.1Coffee machine

Introduction

The A300 coffee machine is available with numerous options. Please note that your coffee machine may look different from the configuration shown here.

Bean hopper

Insertion flap

Powder hopper (option)

Door lock (option)

Operator panel (8" touch screen)

Water tank

Hot water spout

Steam wand (option)

Cup platform

Drip tray with drip grid

Grounds ejection (option)

5.1.1	Versions
	Water supply	Product type
	A300 with mains water connection	A300 NM
		A300 MS EC
		A300 FM EC
	A300 with water tank	A300 NM
		A300 MS EC
		A300 FM EC

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Franke Kaffeemaschinen AG	Description of machine | 5

5.1.2Standard

–8" touchscreen

–One grinder (rear LH)

–Hot water spout (left)

–Automatic descaling system

5.1.3Options

–Additional unit for bean hopper

–Single powder dosing unit

–Twin powder dosing unit

–Steam wand S1 (only with MS EC)

–Grounds ejection (only in conjunction with mains water connection)

–Door lock

–Lockable bean and powder hopper

–Franke Digital Services

5.2Add-on units

5.2.1Components of the cooling unit with EasyClean

Milk container

Door lock

Temperature display

On/off switch

Cleaning container

User manual A300

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5 | Description of machine

Franke Kaffeemaschinen AG

5.3User interface

17:11

08.03.2018

1

2

1	Use the Franke logo to switch between the	2	Scroll forwards or backwards
	maintenance level and product selection

5.4Quick Select operating mode

The Quick Select operating mode is the standard setting for self-service. Once your customer has selected a drink, he/she can adapt it in the second step if product options are activated.

Structure of the user interface

–Level 1: Product selection, up to 5 pages; 6, 12 or 20 product buttons can be displayed per page

–Level 2: Modify drink, select product options, initiate drink-preparation process

Individual adaptations

–Display: 2x3, 3x4, or 4x5 products per page

–Individual arrangement of drinks

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