Foscam FI9820W User Manual

User Manual

Model: FI9820W

Indoor HD Pan/Tilt Wireless IP Camera

NIGHT VISION & REMOTE PAN / TILT ROTA TE/

TWO WAY AUDIO

Black White

CONTENTS

1 WELCOME..................................................................................................................................................... 1

1.1 Features .................................................................................................................................................. 1

1.2 Packing List............................................................................................................................................. 2

1.3 Product views ..........................................................................................................................................3

1.4 Preparations before use .......................................................................................................................... 4

2 SOFTWARE OPERATION ............................................................................................................................. 6

2.1 IP Camera Tool........................................................................................................................................ 6

2.2 Camera Login........................................................................................................................................ 10

2.3 For Visitor .............................................................................................................................................. 16

2.4 For Operator.......................................................................................................................................... 19

2.5 For Administrator................................................................................................................................... 21

3 How to configure settings in For Administrator............................................................................................. 22

3.1 Date & Time Settings............................................................................................................................. 22

3.2 User Settings......................................................................................................................................... 24

3.3 Basic Network Settings.......................................................................................................................... 25

3.4 Wireless Settings................................................................................................................................... 29

3.5 Remote Access...................................................................................................................................... 29

3.6 Email Settings........................................................................................................................................ 30

3.7 FTP Settings.......................................................................................................................................... 31

3.8 Auto Capture.......................................................................................................................................... 32

3.9 Motion Detection.................................................................................................................................... 33

3.10 Alarm ................................................................................................................................................... 35

3.11 Schedule.............................................................................................................................................. 35

3.12 Video ................................................................................................................................................... 37

3.13 Image Settings..................................................................................................................................... 39

3.14 Audio Settings...................................................................................................................................... 40

3.15 Initialize................................................................................................................................................ 41

3.16 Back..................................................................................................................................................... 41

4 Other Settings.............................................................................................................................................. 41

4.1Use Mobile to login................................................................................................................................. 41

4.2 For MAC OS.......................................................................................................................................... 42

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5 APPENDIX................................................................................................................................................... 42

5.1 Frequently Asked Questions.................................................................................................................. 42

5.2 Default Parameters................................................................................................................................ 46

5.3 Specifications......................................................................................................................................... 46

6 OBTAINING TECHNICAL SUPPORT.......................................................................................................... 47

1 WELCOME

FOSCAM FI9820W is an integrated wireless IP Camera with a color CMOS sensor enabling
viewing resolution 1280*720. It combines a high quality digital video camera, with a powerful web
server, to bring clear video to your desktop from anywhere on your local network or over the
Internet.

With flexible 300-degree pan and 120-degree tilt, FI9820W gives users more comprehensive
control over a monitored site. The FI9820W supports the industry-standard H.264 compression
technology, drastically reducing file sizes and conserving valuable network bandwidth.

The IPCAM is based on the TCP/IP standard. There is a WEB server inside which could support
Internet Explore. Therefore the management and maintenance of your device is simplified by
using the network to achieve the remote configuration, start-up and to upgrade the firmware.

The camera is designed for indoor surveillance applications such as retail stores, offices or
banks. Controlling the IPCAM and managing images are simplified by using the provided web
interface across the network utilizing wireless connectivity.

1.1 Features

 Adopts high performance and powerful media processor ,single SOC ship ,built-in (ARM +

DSP) and high speed video protocol processor

 Standard H.264 video compression algorithm to satisfy the transmission of high definition

video in narrow bandwidth network

 Network self-adapting function: adjust stream and encoding frame rate automatically

according to network bandwidth

 720P HD Network Camera
 Infrared lamp night vision lighting, 24 hours a day and night monitoring, IR-CUT switch
 Supports SD memory card storage

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 Supports IE/Firefox/Google/Safari browser or any other standard browsers
 Pan 300 degree, tilt 120 degree
 Supports mobile watch
 Supports dual-stream
 Supports RTSP port number
 Wi-Fi compliant with wireless standards IEEE 802.11b/g/n
 Support WEP ,WPA and WPA2 Encryption
 Supports remote viewing & record from anywhere anytime
 Multi-level users management with password protection
 Embedded Web Server for users to visit by IE
 Motion detection alert via email or upload image to FTP
 Supporting Dynamic IP (DDNS) and UPnP LAN and Internet
 Supports multiple network protocols: HTTP /TCP /IP /UDP /FTP /DHCP /DDNS /UPNP
 Providing CMS software to manage or monitor hundreds of cameras

1.2 Packing List

Open the package and verify the contents with the following list:

z IP Camera FI9820W with IR-Cut .x 1
z DC Power Adapter (5V-2.0A) .x 1
z Network Cable x 1
z Wi-Fi Antenna .x 1
z Mounting Bracket .x 1
z Quick Installation Guide x 1
z CD-ROM with Setup Software .x 1
z Warranty Card x 1

NOTE: Please Contact us immediately if any parts are found to be missing or damaged

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1.3 Product views

1.3.1 Front View

Figure 1.1

Infrared LED: 11 IR LEDs
LENS: CMOS sensor with fixed focus lens. (3.6mm)
WIFI Antenna: Wireless Antenna
Microphone: Built-in microphone
Speaker: Built-in speaker

1.3.2 Rear View

Figure 1.2

LAN: RJ-45/10-100 Base T
Power: DC 5V/2A Power supply
Power Light: If the power adapter works well, the light will turn on.
SD Card Light: If you have plugged in the SD card, the light will turn on
SD card: Supports to 32G
Audio Input: This jack is used to plug an external microphone
Audio Output: This jack is used to plug an external speaker

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1.3.3 Bottom View

There are up to three labels located at the bottom of the camera; this is an important feature of
original Foscam cameras. If your camera does not have labels as shown in Figure 1.3, it may be
a clone. Cloned Foscam cameras can not use original firmware and are not eligible for warranty
or technical services.

Figure 1.3
Reset button: Press and hold down the RESET BUTTON for 15 seconds, when released the IP
camera will be reset back to factory default settings.

1.4 Preparations before use

1.4.1 Software installation

1) Put the CD in to the CD drive of your computer. Browse the CD.

2) Double click IPCamSetup.exe and install the software following the instructions.

Figure 1.4

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3) Click Next to complete the software installation.

Figure 1.5

4) Select the folder where setup will install then click Next.

Figure 1.6

5) Click Install.
A shortcut icon will appear on your desktop after the IP Camera Tool software installation is

successfully completed.

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NOTE: If you use Windows7 and could not find the icon on desktop after installing the IP camera

tool, please check if the path of the camera software is correct.

For example, if it was pointing to C:\Windows\System32\IPCamera.exe.
Then fix this by pointing the shortcut to the correct path C:\Windows\SysWOW64\IPCamera.exe.
The shortcut should work without any problems.

CAUTION: Before installing and using the product, please read the following precautions
carefully and make sure they are fully understood.
Use only the power adapter attached with the product. Using unauthorized power adapters may
cause damage to your IP Camera.

1.4.2 Hardware preparation

CAUTION: Before installing and using the camera, please read the following precautions

carefully, making sure that they are fully understood, and each step is carefully followed.

1) Adjust the antenna on the back of the camera.

2) Plug the network cable into the camera and then into your Cable/DSL router.

3) Plug the power adapter into the camera and then into the power outlet.

CAUTION: Make sure that only the power adapter supplied with your IPCAM is used. Using
a non-approved power adapter may damage the camera.

4) Turn on the power, the power light on the back of the camera will turn on..

5) When the camera is powered up, if the network cable is plugged in correctly, the small green

light on the camera network socket will flash, and the small yellow light will turn on..

6) The camera takes approximately 30 seconds to start up before it displays an IP address on

the IP Camera Tool (details: 2.1).

2 SOFTWARE OPERATION

2.1 IP Camera Tool

When the Device has been mounted properly, you can double click the icon “IP Camera Tool”

and a dialog box as Figure 2.1 will pop up.

Figure 2.1

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The software searches for the IPcam automatically over the LAN.

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Our company has two series: H.264 and MJPEG. M shows that the camera belongs to MJPEG
series. H shows that the camera belongs to H.264 series. FI9820W belongs to H.264 series.
There are 3 cases:
(1) If no Camera found in LAN. After about 1 minute of searching, the Result Field will show
“not found IP Server” and the program shuts off automatically.
(2) If IP Cameras have been found within LAN. All the IP Cameras will be listed and the total
number is displayed in the result field as shown in Figure 2.1.
(3) The IP Cameras installed within LAN do not share the same subnet with the monitoring PC.
A prompt is displayed with a “Subnet doesn’t match, dbclick to change!” message. Click the
left mouse button to choose the prompt and click the right mouse, choose Network
Configuration to set the IP address of the Camera to the same subnet as the LAN. (Figure 2.5)
You can choose obtain IP from DHCP server or set a static IP for the camera. (Figure 2.4)

NOTE: If you could not find the camera’s IP on the IP camera tool.
Please check if DHCP is enabled on your router, or disable MAC address filter.
Make sure that the firewall doesn’t block the camera.

Six Options

Choose the IP Camera list and right click; there are six options, Basic Properties, Network
Configuration, Upgrade Firmware, Refresh Camera List, Flush Arp Buffer and About IP Camera
Tool as shown Figure 2.2.

Figure 2.2
z Basic Properties
There are some devices information in the Basic Properties, such as Device ID, System
Firmware Version, and Web UI Version. (Figure 2.3)

If there are several cameras on the list, you can choose basic properties to check the device ID
and recognize the IP address, belong to which camera you set up, For example Device ID is
00606E8C5058, the same MAC ID sticker is found at the bottom/back of the camera.

Each camera has its own MAC ID. Sometimes, if camera’s IP is not found on the IP Camera Tool.
The firewall may be blocking it, therefore you can add this MAC ID to your router and give it a
fixed IP or add the MAC ID as a trusted site.

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Figure 2.3a

Note: H series doesn’t have Web UI Version.

Figure 2.3b

z Network Configuration
This page will allow you to configure the Network parameters.

Figure 2.4
Obtain IP from DHCP server: If checked, the device will obtain IP from DHCP server. In other
words, the camera will have a dynamic IP. (Make sure the Router which the camera connects
has DHCP function and DHCP is enabled).H series can’t obtain IP from DHCP server.

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Figure 2.5
IP Address: Fill in the IP address assigned and make sure it is in the same subnet as your
computer or router. (I.e. the first three sections are the same)
Subnet Mask: The default subnet mask of the equipment in our LAN is: 255.255.255.0.You can
find the subnet mask in the basic information of your router or the locally-attached of your PC.
Gateway: Make sure it is in the same subnet with PC’s IP address. The gateway is your router’s
LAN IP.
DNS Server: IP address of your ISP network provider. You can find the DNS server in your
router or check the locally-attached address of your computer. Your PC contains your PC’s IP
address, gateway and DNS server. Normally, there are two DNS servers. Here you can also set
the DNS server the same with gateway. H series can’t see the option.
Http Port: The default Lan port is 80.You can set another port number, such as port 8005,

8100.etc.

H series:
User: Default administrator user name is admin
Password: Default password is admin.
M series:
User: Default administrator user name is admin
Password: Default password is null, there is no password.

NOTE: If the prompt “Subnet doesn’t match, dbclick to change!” appears, please enable DHCP

and choose obtain IP from DHCP server or set camera’s IP address and gateway once again.

z Upgrade Firmware
Enter the correct User and Password to upgrade system Firmware and Web UI. If you upgrade
the camera, you must upgrade system firmware first and then upgrade web UI. Or it may
damage the camera.
Please download the firmware package under the correct type of your camera before upgrade.
Follow the upgrade documentation in the package carefully to upgrade. Read the readme.txt file
first before you upgrade.

CAUTION: Please don’t upgrade the firmware freely. Sometimes, your camera may be damaged

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if configured wrong during the upgrade. If your camera works well with the current firmware, we
recommend not upgrading.
NOTE: 1 If you download the firmware, please check if bytes of the two .bin file are exactly the
same with the size in readme. If it fits, you can upgrade it. If not, please download the firmware
again until the bytes are exactly the same with the official size. Otherwise, your camera will crash
by the firmware which you selected.

Figure 2.6
2 You can not upgrade the software by IP Camera Tool for H.264 series, you can only upgrade

the firmware form the browser.
z Refresh Camera List
Refresh camera list manually.
z Flush Arp Buffer
When both wired and wireless network interfaces of the camera have a fixed IP address, you
may encounter an issue with not being able to open the camera webpage. Flushing the Arp
buffer may help.
z About IP Camera Tool
Display the version of the IP Camera Tool.

2.2 Camera Login

You can access the camera through the IP Camera Tool or IE, Firefox, Google Chrome,
Safari or other stand browser directly.

1) Double click the IP address of the IP Camera listed (Figure 2.1).The browser you use will be
opened automatically and display the following page. (Figure 2.8)

2) You can also access the camera by IE browser directly by typing in the camera’s IP address
(Figure 2.7). For example:

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Figure 2.7

Figure 2.8
Camera supports three-level users management: admin, user and guest.
The default “admin” username and password are all “admin”, the default “user” username and
password are all “user”, and the default “guest” username and password are all “guest”.
There are two modes to login. If you use PC to login, please choose the first login mode. If you
use mobile to login, please choose the second login mode. (Figure 2.9)

If you use PC, select this login

If you use mobile, select this login

Figure 2.9
First time you use the IPCAM, you must download the ActiveX.
If you use IE, you can download ActiveX from the login UI. If you use Firefox, Google Chrome,
safari or others, you should download QuickTime Player as the ActiveX from other website.

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For IE

Please click . Install the ActiveX after download.

Figure 2.10

Click Next.

Figure 2.11

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Click Install.

Figure 2.12

Only click Finish and the computer restarts upon installation completion.
The first time you login the UI. You will receive an ActiveX prompt as the picture below. (Figure

2.13)

Click right mouse and choose Run Add-on

Figure 2.13

Right click on the active prompt and choose Run Add-on(Figure 2.14).

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