FortiFone™ User Guide
for FON-H25
FortiFone™ User Guide for FON-H25
Revision 2
November 1, 2017
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Contents
Introduction....................................................................................................... 1
Phone features......................................................................................................... 1
Programmable keys ................................................................................................. 2
Installation......................................................................................................... 3
Connecting the phone ............................................................................................. 3
Setting up the phone ............................................................................................... 3
Using your Phone ............................................................................................. 4
Receiving a call ........................................................................................................ 4
Placing a call............................................................................................................ 4
Ending a call ............................................................................................................ 4
Redial ....................................................................................................................... 4
Hold ......................................................................................................................... 4
Mute......................................................................................................................... 4
Transfer.................................................................................................................... 5
Voicemail.................................................................................................................. 5
Troubleshooting ............................................................................................... 6
Troubleshooting guide ............................................................................................. 6
Warranty ............................................................................................................ 7
Contents Page iii FortiFone User Guide
Introduction
This user guide includes information about configuring and using your FON-H25 IP phone.
Phone features
• Dedicated feature keys
• 6 programmable keys
Button Function
Hold — places and retrieves calls on hold.
Transfer — transfers calls to another extension or outside line.
Redial — places a call to the last number dialed.
Voicemail — accesses voicemail and voicemail greetings.
Mute — Toggles the microphone on and off.
Speakerphone— toggles the speaker on and off.
Introduction Page 1 FortiFone User Guide
Programmable keys
For information on how to configure the programmable keys, please consult the FVE Admin
Guide located here: http://www.fortivoice.com/support/documentation/index.html.
Introduction Page 2 FortiFone User Guide
Installation
Connecting the phone
1. Connect the handset cord to the handset and the jack on the phone.
2. Connect the WAN port to the network with the provided Ethernet cable.
3. Optionally connect your desktop PC to the PC port with an Ethernet cable (not supplied).
4. If the network supports PoE, a power adapter is not required. The phone requires 2.8 W to
function with PoE. If PoE is not supported on the network, connect the power adapter to the
DC 5V 1A power jack.
Setting up the phone
The phone supports plug and play installation and will automatically download its configuration
from the FortiVoice system. Once configured within the FortiVoice system, reboot the phone to
download its configuration and register to the system.
Installation Page 3 FortiFone User Guide
Using your Phone
Receiving a call
When you receive a call, the indicator light will flash. The phone will also ring unless the ringer
is turned off.
• To answer the call with the handset, lift the handset.
• To answer the call with the speakerphone, press .
Placing a call
To dial an extension number:
1. Dial the extension number.
2. Press ? to place the call immediately.
Ending a call
To end a call:
Redial
Hold
Mute
• If you are using the handset, place it in the cradle.
• If you are on speakerphone, press .
Redial allows you to redial the last number dialed.
• Press . The phone activates the speakerphone and places the call.
• You can also lift the handset followed by pressing .
To place calls on hold, press . The held party will hear music, if configured to do so.
Mute turns the phone’s microphone on or off.
1. Press to disable the microphone. The indicator light will turn red to indicate that mute is
enabled.
2. Press again to enable the microphone.
Using your Phone Page 4 FortiFone User Guide
Transfer
Voicemail
To perform a transfer:
1. Press .
2. Dial the extension or phone number.
3. Press ?.
When you have a message waiting, the indicator light flashes.
To access your voice mailbox:
• Press .
Using your Phone Page 5 FortiFone User Guide
Troubleshooting
Troubleshooting guide
Symptoms Corrective actions
Phone not obtaining an
IP address
Phone will not register On the Extension page of the FortiVoice interface, ensure the
No audio during a call 1. Check the handset connections.
The DHCP server is not responding.
1. Ensure your DHCP server is online. This is typically your
router.
2. Reboot the router or DHCP server.
3. If you are still experiencing issues, the phone may require
advanced network configuration. Contact your
administrator.
MAC address is correctly entered and the Phone Type is
FON-H25. Save your configuration and reboot the phone.
2. Make sure the phone is properly registered with the
phone system.
Troubleshooting Page 6 FortiFone User Guide
Warranty
This phone is covered by a one-year hardware warranty against manufacturing defects as set
forth in the EULA.
www.fortivoice.com/support
For warranty service:
• In North America, please call 1-866-648-4638 for further information.
• Outside North America, contact your sales representative for return instructions.
You will be responsible for shipping charges, if any. When you return this telephone for warranty
service, you must present proof of purchase.
Warranty Page 7 FortiFone User Guide
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