FortiFone™ User Guide
for FON-570
FortiFone™ User Guide for FON-570
Revision 1
February 15, 2018
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Contents
Introduction....................................................................................................... 1
Phone features...................................................................................................................... 1
Display layout........................................................................................................................ 2
Onscreen softkeys ................................................................................................................ 3
Programmable keys .............................................................................................................. 3
Ring or message indicator LED ............................................................................................ 3
Installation......................................................................................................... 4
Attaching the stand............................................................................................................... 4
Connecting the phone .......................................................................................................... 4
Setting up the Phone........................................................................................ 5
For use as an internal extension ........................................................................................... 5
For use as an external extension .......................................................................................... 5
Personalizing your Phone................................................................................ 6
How to navigate through menus........................................................................................... 6
Entering values with the dial pad and softkeys .................................................................... 6
Setting an outgoing access code as an access code prefix ................................................ 6
Configuration Overview ................................................................................... 7
Status.................................................................................................................................... 7
Features ................................................................................................................................ 7
Programmable keys........................................................................................................ 7
Call log settings .............................................................................................................. 7
Hotline ............................................................................................................................ 7
Outgoing access code ................................................................................................... 8
Diagnostics..................................................................................................................... 8
Directory................................................................................................................................ 8
Adding a contact ............................................................................................................ 8
Editing a contact ............................................................................................................ 8
Deleting a contact .......................................................................................................... 9
Searching a contact ....................................................................................................... 9
Blacklist .......................................................................................................................... 9
Call log .................................................................................................................................. 9
Adding to contacts ....................................................................................................... 10
Deleting (single or all entries)........................................................................................ 10
Basic Settings...................................................................................................................... 10
Language...................................................................................................................... 10
Time & date .................................................................................................................. 10
Display.......................................................................................................................... 10
Backlight ................................................................................................................. 10
Wallpaper ................................................................................................................ 11
Contents Page iii FortiFone User Guide
Programmable key wallpaper ................................................................................. 11
Screensaver ............................................................................................................ 11
Sound ........................................................................................................................... 11
Ring Tones .............................................................................................................. 11
Key Tone ................................................................................................................. 11
Change PIN .................................................................................................................. 11
Phone lock.................................................................................................................... 11
Bluetooth ...................................................................................................................... 12
WiFi............................................................................................................................... 12
Power saving ................................................................................................................ 12
Advanced Settings .............................................................................................................. 12
Accounts ...................................................................................................................... 12
Network ........................................................................................................................ 13
WAN port ................................................................................................................ 13
VLAN ....................................................................................................................... 13
Webserver type....................................................................................................... 13
802.1x ..................................................................................................................... 13
Auto provision ........................................................................................................ 14
Reset Config .......................................................................................................... 14
FWD International .................................................................................................. 14
Reboot........................................................................................................................... 14
USB ............................................................................................................................... 14
Using your Phone ........................................................................................... 15
Receiving a call ................................................................................................................... 15
Placing a call....................................................................................................................... 15
Ending a call........................................................................................................................ 16
Redial .................................................................................................................................. 16
Hold..................................................................................................................................... 16
Mute.................................................................................................................................... 16
Attendant transfer ............................................................................................................... 16
Blind transfer....................................................................................................................... 16
3-party conference.............................................................................................................. 17
Call waiting.......................................................................................................................... 17
DND .................................................................................................................................... 17
Voicemail............................................................................................................................. 17
Troubleshooting ............................................................................................. 18
Information.......................................................................................................................... 18
Troubleshooting guide.................................................................................................. 18
Warranty .......................................................................................................... 19
Contents Page iv FortiFone User Guide
Introduction
This user guide includes information about configuring and using your FON-570 IP phone.
Phone features
• 7" color touchscreen
• 29 programmable keys on screen
• Full duplex speakerphone
• 2 gigabit ports allow you to share the network connection with your computer
• PoE support eliminates the new for a power adapter
Button Function
Volume control — adjusts the ring, headset, handset, and speaker volume.
Navigation buttons and OK button
Left — displays the previous page in the Configuration menu.
Right — displays the next page in the Configuration menu.
Up — displays the call log when the phone is idle.
Down — displays the phone book when the phone is idle.
OK — center button. Selects current item or save value in Configuration menu.
Cancel — cancels operations made within the Configuration menu.
Headset — activates the headset.
Introduction Page 1 FortiFone User Guide
Display layout
The phone has a 7" touchscreen with an 800 x 480 resolution. The bottom line shows common
interactive functions.
The top line displays Status information. Below is a list of the Status icons you will see.
Button Function
Mute — mutes the microphone
Voicemail — accesses voicemail
Hold — places a call on hold
Redial — allows a call to be redialed
Transfer — transfers a call
Speaker — activates the speaker on the phone
Icon Description
Speakerphone enabled
Handset off-hook
Headset mode enabled
Ring volume set to 0
New voicemail
Do Not Disturb enabled
Phone lock enabled
Call recording (when using a USB flash drive connected to the phone)
Call recording paused (when using a USB flash drive connected to the phone)
Bluetooth mode enabled
Bluetooth headset paired and connected
WiFi connection successful
WiFi connection failed
WiFi connection unavailable
Introduction Page 2 FortiFone User Guide
Onscreen softkeys
Softkey Function
Programmable keys
Programmable keys assigned for line, extension or queue appearances will monitor the status
of those resources.
Icon Pattern Status
Solid green Line/extension/queue available
Solid red Line/extension/queue in use
Flashing green (slow) Line/extension/queue on hold
Brings up the Call Logs
Brings up the Directory
Toggles Do Not Disturb on and off
Brings up the Settings menu
Flashing red (slow) Do Not Disturb (DND) enabled
Flashing green (fast) Line/extension is ringing
You can perform the following actions with the programmable keys:
• Pressing an extension appearance key that is available calls the extension.
• Pressing a line appearance key that is available connects you with that line.
• Pressing a line or an extension appearance key in a ringing state answers the call.
• Pressing an appearance key in a hold state picks up the call.
• Pressing an extension appearance key while on a call transfers your call to that extension.
• Pressing the Call Record key to start recording the current call.
Ring or message indicator LED
LED Pattern Status
Solid red Phone is initializing
Fast flashing Phone is receiving a call
Slow flashing New voicemail message
Introduction Page 3 FortiFone User Guide
Installation
Attaching the stand
1. Line the four posts on the top of the base up with the four holes on the back of the phone.
2. Slide sideways into place until secure.
Connecting the phone
1. Connect the handset cord to the handset and the jack on the phone.
2. Optionally connect an amplified headset to the jack.
3. Connect the WAN port to the network with the provided Ethernet cable.
4. Optionally connect your desktop PC to the PC port with an Ethernet cable (not supplied).
5. If the network supports PoE, a power adapter is not required. If PoE is not supported on the
network, connect the power adapter (not included) to the DC 5V power jack.
Installation Page 4 FortiFone User Guide
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