Fortinet FortiFone, FortiFone FON-450i, FortiFone FON-460i, FortiFone FON-550i, FortiFone FON-560i Quick Start Manual

FortiFone™ QuickStart Guide

for FON-450i/460i and FON-550i/560i

FortiFone™ QuickStart Guide
for FON-450i/460i and FON-550i/560i

July 29, 2014

27-400-166719-20140729

Copyright © 2014 Fortinet, Inc. All rights reserved. Fortinet®,
FortiGate®, and FortiGuard®, are registered trademarks of

Fortinet, Inc., and other Fortinet names herein may also be
trademarks of Fortinet. All other product or company names may
be trademarks of their respective owners. Performance metrics
contained herein were attained in internal lab tests under ideal
conditions, and performance may vary. Network variables,
different network environments and other conditions may affect
performance results. Nothing herein represents any binding
commitment by Fortinet, and Fortinet disclaims all warranties,
whether express or implied, except to the extent Fortinet enters
a binding written contract, signed by Fortinet’s General Counsel,
with a purchaser that expressly warrants that the identified
product will perform according to the performance metrics
herein. For absolute clarity, any such warranty will be limited to
performance in the same ideal conditions as in Fortinet’s internal
lab tests. Fortinet disclaims in full any guarantees. Fortinet
reserves the right to change, modify, transfer, or otherwise revise
this publication without notice, and the most current version of
the publication shall be applicable.

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Contents i FortiFone™ QuickStart Guide

Contents

Introduction........................................................................... 1

Phone Features......................................................................... 1

Requirements............................................................................ 1

About this Guide ....................................................................... 2

Flexible Key States ................................................................... 4

Display Layout .......................................................................... 5

Installation............................................................................. 6

Connecting the Phone .............................................................. 6

Attaching the Stand .................................................................. 7

Wall Mounting........................................................................... 8

Provisioning the Phone............................................................. 9

For internal use (connected to the office LAN) ................... 9

For external use (connected over the Internet) ................... 9

Advanced Configuration ................................................... 10

Using your Phone with FortiVoice..................................... 11

Accessing an Outside Line ..................................................... 11

Accessing Features ................................................................ 11

Voicemail ................................................................................ 13

Updating the Firmware ........................................................... 13

Troubleshooting.................................................................. 14

Regulatory and Safety Notices.......................................... 15

Radio Frequency Emissions ................................................... 15

FCC Compliance Statement ............................................. 15

Canadian Compliance Statement..................................... 15

European Union Declarations of Conformity .................... 16

Product Safety Instructions .................................................... 16

E-911 and use with Multi-Line Telephone Systems ............... 16

Privacy .................................................................................... 16

Limited Warranty ................................................................ 17

Introduction 1 FortiFone™ QuickStart Guide

Introduction

Phone Features

• Backlit LCD display (FON-450i/460i)

• Flexible keys with LEDs

• Message waiting with indicator lamp and tone

• Full duplex speakerphone

• Intercom paging

• Built-in two-port, 10/100/1000 Ethernet switch.
(10/100 on FON-450i/550i)
Lets you share a connection with your computer.

• Inline PoE support eliminates the need for power adapters.

• Ability to add two FortiFone FF-50e expansion modules for an
additional 24 keys.*

• Optional Bluetooth® module compatible with supported headsets.*

* Not available for the FON-450i/460i

Requirements

• SIP-based phone system such as the FortiVoice™ series of phone
systems or a VoIP service provider account.

• Ethernet or fast Ethernet network for connection.

• Power source

For Ethernet networks that supply in-line power:

• The network devices must conform to IEEE 802.3af
specifications for PoE (Power over Ethernet)

For Ethernet networks that do not supply power to the phone:

• Use only the power supply designed for the region you intend to
use the product. This adapter is rated with an output of 48v DC
at 0.3 A and a positive tip.

Introduction 2 FortiFone™ QuickStart Guide

About this Guide

This guide describes how to set up your phone for use with FortiVoice and a
brief overview of features. For detailed instructions, download the user guide
from http://docs.fortinet.com.

Figure 1: FON-450i/460i Front (above) / FON-550i/560i Front (below)

Introduction 3 FortiFone™ QuickStart Guide

Item Function

Softkeys — softkeys change function based on the state of
the phone.

Flexible keys — multi-colored LED keys that can be assigned to
engage and monitor lines, extensions or queues. They can also
be programmed as function and speed dial keys. Keys 1 and 2
are reserved for primary and secondary line appearance for the
extension. Keys 3–12 or 24 (for the FON-450i/460i or
FON-550i/560i, respectively) are programmable.

Navigation buttons and OK button
Left — view previous menu when return arrow appears in the

LCD menu. Press to go back to previous menus while in the
Configuration menu.
Right — see additional menu items when appears in the
LCD menu.
Up — view Call Log when phone is idle.
Down — access Phone Book while phone is idle.
OK— center button. Select current item or save value in the
Configuration menu.

Configuration — access the Configuration menu.

Voicemail — access voicemail status and messages.

DND — toggle do not disturb on and off.

Headset — toggle the headset on and off-hook.

Volume control — adjust ring, headset, handset, and speaker

volume.

Transfer — transfer a call.

Hold/Retrieve — place or retrieve a call on hold.

Mute — mute and unmute the microphone during calls.

Speakerphone — engage the speakerphone and hang up after

the call.

Introduction 4 FortiFone™ QuickStart Guide

Flexible Key States

Flexible keys assigned for line, extension or queue appearances will
monitor the status of those resources

Status LED Color LED Pattern

Incoming call Green Flashing approximately once

every 1/2 second

Line in use on this phone Green On solid

Call on hold at extension Green Flashing approximately once

every second

Line/extension/queue
ringing

Green Flashing approximately once

every 1/2 second

Line/extension/queue
in use

Red On solid

Line/extension/queue
on hold

Red Flashing approximately once

every second

Extension/line not
registered

Red/yellow Alternating red and yellow

Do not disturb (DND)
enabled

Yellow On solid