Fortinet FortiFone-450i, FortiFone-550i Start Manual
FortiFone-450i and
FortiFone-550i
Telephone
St art Guide
FortiFone-450i and FortiFone-550i Telephone Start Guide
Revision 1
4 October 2011
© Copyright 2011 Fortinet, Inc. All rights reserved. Contents and terms
are subject to change by Fortinet without prior notice.
Trademarks
The names of actual companies and products mentioned herein may be
the trademarks of their respective owners.
TABLE OF CONTENTS 3
TABLE OF CONTENTS
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Programmable/Flexible Key States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
LCD Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Installing the FortiFone-450i/FortiFone-550i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Connecting the IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Provisioning the FortiFone-450i/FortiFone-550i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
For internal use (connected to the office LAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
For external use (connected over the Internet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Personalizing Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
How to Navigate through Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Entering Values with the Dial Pad and Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Setting a Hunt Group as an Access Code Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Ring Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Disable Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Headset Auto Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Flexible Key Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Time Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Speed Dial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Key Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Auto Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Phone Book/Speed Dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Adding a Phone Book Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Editing a Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Deleting a Phone Book Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Deleting All Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Searching the Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Placing a call from the Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
4 TABLE OF CONTENTS
Using Your FortiFone-450i/FortiFone-550i Phone with FortiVoice . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Accessing an Outside Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Accessing Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Updating the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Checking for Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Internet Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
After the Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Using the IP Phone Update Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Regulatory & Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Radio Frequency Emissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
FCC Compliance Statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Canadian Compliance Statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
European Union Declarations of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Product Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
E-911 and use of the FortiFone-450i/FortiFone-550i with Multi-Line Telephone Systems . . . .29
Privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
FORTIFONE-450i AND FORTIFONE-550i TELEPHONE START GUIDE 5
INTRODUCTION
Congratulations on your purchase of the FortiFone-450i or FortiFone-550i (FON-450i or
FON-550i) phone! The FortiFone-450i/FortiFone-550i communicates over an IP network,
allowing you to receive and place calls in the same manner as a regular business telephone.
The FortiFone-450i/FortiFone--550i supports the SIP protocol.
Phone Features
• 3.75” x 1.00” backlit LCD display (FortiFone-450i),
3.5” x 1.25” backlit LCD display (FortiFone-550i)
• 10 flexible keys with LEDs (FortiFone-450i),
22 flexible keys with LEDs (FortiFone-550i)
• Up to 34* line/extension/queue appearance options with LEDs (FortiFone-450i),
Up to 46* line/extension/queue appearance options with LEDs (FortiFone-550i)
• Message waiting with indicator lamp and tone
• Full duplex speakerphone
• Intercom paging with other FortiVoice extensions
• Built-in two-port, 10/100 Ethernet switch. Lets you share a connection with
your computer.
• Inline PoE support eliminates the need for power adapters.
• Optional Bluetooth® module compatible with supported headsets (FortiFone-550i only)
* Using two FortiFone-50e expansion modules
Requirements
• SIP-based phone system such as the FortiVoice series of phone systems or a VoIP service
provider account.
• Ethernet or fast Ethernet network for connection (10/100 Mbps)
•Power Source
For Ethernet networks that supply in-line power:
• The network devices must conform to IEEE 802.3af specifications for PoE (Power
over Ethernet)
For Ethernet networks that do not supply power to the phone:
• Use only the FortiFone-450i/FortiFone--550i power supply designed for the region
you intend to use the product. This adapter is rated with an output of 48v DC at
0.3 A and a positive tip.
6 FORTIFONE-450i AND FORTIFONE-550i TELEPHONE START GUIDE
About this Guide
This guide describes how to physically set up your FortiFone-450i/FortiFone-550i phone for
use with FortiVoice and a brief overview of features. For detailed instructions, please
download the user guide from http://docs.fortinet.com.
Figure 1: FortiFone-450i (above)/FortiFone-550i (below) Front
FORTIFONE-450i AND FORTIFONE-550i TELEPHONE START GUIDE 7
Programmable/Flexible Key States
The flexible keys access lines, extensions and features based on the IP phone configuration.
Flexible keys assigned for line, extension or queue appearances will monitor the state of
those resources and allow access to those resources unless engaged by another user or the
system. Keys designated to monitor lines, extensions or queues indicate call status as
indicated in the next table.
Item Function
Softkeys — Softkeys are interactive and change function based on the state of
the phone.
Programmable/Flexible keys — Multi-colored LED keys that can be assigned to
engage and monitor lines, extensions or queues. They can also be programmed as
function and speed dial keys. Keys 1 and 2 are reserved for primary and secondary
line appearance for the extension. Keys 3 – 12 or 24 (for the FortiFone-450i or
FortiFone-550i, respectively) are programmable.
Navigation buttons
Left — use to view previous menu when return arrow appears in LCD menu. Press
to go back to previous menus while in the configuration menus.
Right — use to see additional menu items when appears in LCD menu.
Up — use to view Call Log when phone is idle.
Down — use to access Phone Book while phone is idle.
OK — center button, use to select current item or save value in LCD menu.
Configuration — Pressing this button accesses the menu for making changes to the IP
phone configuration.
Voicemail — Use to access voicemail status and access messages.
DND (Do Not Disturb) — Use to toggle on/off the DND feature of the phone system.
Headset — Toggles the headset on and off-hook.
Volume control — Use to adjust ring, headset, handset, and speaker volume.
Transfer — Use to transfer an active call.
Hold/Retrieve — Use to place or retrieve a call on hold.
Mute — Use to mute and unmute the microphone during calls.
Speakerphone — Press to engage the speakerphone and to hang up after the call.
Dial pad — Use to dial a number, select a menu item, or input a value.
8 FORTIFONE-450i AND FORTIFONE-550i TELEPHONE START GUIDE
Flexible keys not assigned for line access may access features such as Speed dial, Intercom,
Park and others.
LCD Layout
The FortiFone-450i/FortiFone-550i phone has a 240x42 or 420x56 dot graphic LCD arranged
to show 3 or 4 lines of text and is used to display information to the user. The bottom line
shows choices associated with the three context-sensitive softkeys located just below the
LCD.
On a FortiFone-550i, the top-bar status line displays icons, date and time. Below is a list of
icons and their meaning.
LAN or Network connection icon, indicates the status of the LAN connection to the
IP phone. If the icon is blinking, check the LAN connection.
PC port icon, when displayed, indicates a device such as a PC is connected to the PC
port of the IP phone.
Bluetooth icon, indicates the optional Bluetooth module is properly installed with no
headsets paired to the phone. When blinking rapidly, the FortiFone-550i is searching
or attempting to pair with a headset.
Bluetooth paired icon, indicates one or more (maximum 5) headsets are paired with
the module but none are active. When blinking rapidly, the FortiFone-550i is
attempting to pair or connect a headset.
Bluetooth connected icon, indicates a headset is connected to the FortiFone-550i.
When blinking rapidly, the FortiFone-550i is searching or attempting to pair or
disconnect a headset. When blinking slowly, the Bluetooth headset is in use.
Status LED Color LED Pattern
Incoming call Green Flashing approx. once every 1/2 second
Line in use on this phone Green On solid
Call on hold at extension Green Flashing approx. once every second
Line/Extension/Queue ringing Green Flashing approx. once every 1/2 second
Line/Extension/Queue in use Red On solid
Line/Extension/Queue on hold Red Flashing approx. once every second
Extension/Line not registered Red/Yellow Alternating Red and Yellow
Do Not Disturb (DND) enabled Yellow On solid
FORTIFONE-450i AND FORTIFONE-550i TELEPHONE START GUIDE 9
INSTALLING THE FORTIFONE-450i/FORTIFONE-550i
Connecting the IP Phone
The figure below shows the cable connections for your IP phone. The LAN and desktop
PC connections employ standard Category 5 cables terminated with RJ-45 connectors. The
FortiFone-450i/FortiFone-550i supports PoE (Power over Ethernet) in accordance with the
IEEE-802.1af Class 2 standard. When connected to a PoE compliant LAN port, the IP Phone
derives power from the port. If the LAN port does not support PoE, use the AC/DC adaptor
(sold separately). The handset connects to the base with the coiled handset cord.
Figure 2: IP Phone Connections
Wiring Chart
1LAN Connect the IP phone LAN port to the LAN wall jack with the provided Ethernet cable.
2PC Optionally connect the IP phone PC port to your desktop PC with an Ethernet
cable (not supplied).
3Power If the LAN port supports PoE then the power adapter is not required. If PoE is not
supported on the LAN, connect the power adapter to the power jack on phone.
4 Headset Optionally connect a headset to the RJ22 headset jack on the phone.
We strongly recommend the use of an amplified headset.
5 Handset Connect the handset cord to the handset and the handset jack on the phone.
10 FORTIFONE-450i AND FORTIFONE-550i TELEPHONE START GUIDE
Attaching the Stand
The angle of the phone is set by the attachment of the provided stand in one of two
positions (30° or 55°).
To attach the stand,
1. Choose the desired angle for the phone.
2. Align the tabs on the stand with the notches in the base of the phone.
3. Push the stand upward in the slot as far as it can go until properly attached.
55° angle 30° angle
Figure 3: Installing the Foot Stand
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