Fortinet FortiFone-450i, FortiFone-550i User Manual
FortiFone-450i and
FortiFone-550i
Telephone
User Guide
FortiFone-450i and FortiFone-550i Telephone User Guide
Revision 1
4 October 2011
© Copyright 2011 Fortinet, Inc. All rights reserved. Contents and terms are su bject to change by Fortinet
without prior notice.
Trademarks
The names of actual companies and products men tioned he rein may be th e trademark s of their respective
owners.
TABLE OF CONTENTS
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Programmable/Flexible Key States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
LCD Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
INSTALLING THE FORTIFONE-450I/FORTIFONE-550I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting the IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Provisioning the FortiFone-450i/FortiFone-550i with FortiVoice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Provisioning the FortiFone-450i/FortiFone-550i for use with an alternate system . . . . . . . . . . . . . . . . . . . . . . . . . 12
PERSONALIZING YOUR PHONE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
How to Navigate through Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Entering Values with the Dial Pad and Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting a Hunt Group as an Access Code Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Network Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Network Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Subnet Mask . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Default Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Primary DNS Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Secondary DNS Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
VLAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
VLAN Priority (LAN). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
VLAN ID (LAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
VLAN Priority (PC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
VLAN ID (PC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
SIP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
SIP Configuration, Line Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
SIP Server Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Proxy Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Display Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
User Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Authentication User Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Authentication Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Registration Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Line Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Extension for DSS Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
TABLE OF CONTENTS 3
SIP Configuration, General Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Outbound Proxy Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Outbound Proxy Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Backup Proxy Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Backup Proxy Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Local UDP Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
RTP Start Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Proxy Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Registration Expiry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Voicemail URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Domain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
STUN Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Ring Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Default Ring Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Line Ring Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Delayed Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Disable Ringer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Headset Auto Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Flexible Key Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Time Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Speed Dial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Key Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Backlight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Bluetooth
Pairing a
Bluetooth
Connecting or Disconnecting a Paired Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Deleting a Headset from the Paired List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Bluetooth
Connect Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Call Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Call Hold Ringback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Message Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Anonymous Call Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Access Code Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Phone Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Loading a Contact List using a Web Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
To add entries to the Phone Book using the telephone interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
(FortiFone-550i only, visible if optional
Bluetooth
Headset Status Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Module Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Adding a Phone Book Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Editing a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Deleting a Phone Book Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Deleting All Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Searching the Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Dialing from the Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Dialing from a Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Bluetooth
module is installed). . . . . . . . . . . . . . . . . . . . . 31
4 TABLE OF CONTENTS
Deleting (single or all entries) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Saving an Entry to the Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Set to Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Lock/Unlock Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
USING WEB MANAGER FOR CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Login & Site Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
VoIP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Line based parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
General Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
LAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
LAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Call Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Call Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Routing Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Simple Dial Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Complex Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
2nd Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Digit Map Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Simple Dial Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Complex Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
2nd Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Phone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Ring Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
User Define Rings (RTTTL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Loading a contact list using a web browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Downloading the phone book to a file on a PC using a web browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Multicast Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Paging Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Priority Paging Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
General Paging Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Network Time Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Configurable Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Upgrade Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
QoS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Diffserv Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
IEEE 802.1Q. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Jitter Buffer Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Load Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
USING THE FORTIFONE-450I/FORTIFONE-550I PHONE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Receiving a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
TABLE OF CONTENTS 5
Attended Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Blind Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
To transfer a call without announcing the transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
3-Party Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Method 1: Setting up a conference call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Method 2: Conferencing a second person with first person already on hold . . . . . . . . . . . . . . . . . . . . . . . . . 71
Ending a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Preprogrammed Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Dialing using a Speed Dial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
DND (Do Not Disturb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Accessing Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Line/Extension Appearance Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Hotline/Warm-Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
USING YOUR FORTIFONE-450I/FORTIFONE-550I PHONE WITH FORTIVOICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Access an outside line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Accessing Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Updating the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Checking for Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Internet Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
After the Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Using the IP Phone Update Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
APPENDIX A. SPECIFICATIONS
— FORTIFONE-450I/FORTIFONE-550I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
APPENDIX B. CHARACTER TABLE FOR DIAL PAD MODEL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
REGULATORY AND SAFETY NOTICES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Radio Frequency Emissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
FCC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Canadian Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
European Union Declarations of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Product Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
E-911 and use of the FortiFone-450i/FortiFone-550i with Multi-Line Telephone Systems. . . . . . . . . . . . . . . . . . . 82
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
6 TABLE OF CONTENTS
INTRODUCTION
Congratulations on your purchase of the FortiFone-450i/FortiFone-550i phone! The FortiFone-450i and
FortiFone-550i are sophisticated SIP-based IP phones that can be used with phone systems and service
providers. This user guide provides detailed information on configuration via the telephone interface and
web interface. It also provides information on how to use the phone with a FortiVoice phone system.
PHONE FEATURES
• 3.75” x 1.00” backlit LCD display (FortiFone-450i),
3.5” x 1.25” backlit LCD display (FortiFone-550i)
• 10 flexible keys with LEDs (FortiFone-450i),
22 flexible keys with LEDs (FortiFone-550i)
• Up to 34* line/extension/queue appearance options with LEDs (FortiFone-450i),
Up to 46* line/extension/queue appearance options with LEDs (FortiFone-550i)
• Message waiting with indicator lamp and tone
•Full duplex speakerphone
• Intercom paging with other FortiVoice extensions
• Built-in two-port, 10/100 Ethernet switch. Lets you share a connection with your computer.
• Inline PoE support eliminates the need for power adapters.
•Optional Bluetooth® module compatible with supported headset models (FortiFone-550i only)
* Using two FortiFone-50e expansion modules
REQUIREMENTS
• SIP based phone system such as the FortiVoice® series of phone systems or a VoIP service
provider account.
• Ethernet or fast Ethernet network for connection (10/100 Mbps)
•Power Source
For Ethernet networks that supply in-line power:
• The network devices must conform to IEEE 802.3af specifications for PoE (Power over Ethernet).
Most PoE switches should be able to power up the phones since they draw less than 6 watts.
For Ethernet networks that do not supply power to the phone:
• Use only the FortiFone-450i/FortiFone-550i power supply designed for the region you intend to use
the product. This adapter is rated with an output of 48v DC at 0.3 A and a positive tip.
FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE 7
Figure 1: FortiFone-550i Front (FortiFone-450i is the same with fewer programmable keys)
Item Function
Softkeys — Softkeys are interactive and change function based on the state of the phone.
Programmable/Flexible keys — Multi-colored LED keys that can be assigned to engage and monitor
lines, extensions or queues. They can also be programmed as function and speed dial keys. Keys 1
and 2 are reserved for primary and secondary line appearance for the extension. Keys 3 – 12
(FON-450i) and 3 – 24 (FortiFone-550i) are programmable.
Navigation buttons
Left — use to view previous menu when return arrow appears in LCD menu. Press to go back to
previous menus while in the configuration menus.
Right — use to see additional menu items when appears in LCD menu.
Up — use to view Call Log when phone is idle.
Down — use to access Phone Book while phone is idle.
OK — center button, use to select current item or save value in LCD menu.
Configuration — Pressing this button accesses the menu for making changes to the IP phone
configuration.
Voice mail — Use to access voicemail status and access messages.
DND (Do Not Disturb) — Use to toggle on/off the DND feature of the phone system.
Headset — Toggles the headset on and off-hook.
Volume control — Use to adjust ring, headset, handset, and speaker volume.
Transfer — Use to transfer an active call.
Hold/Retrieve — Use to place or retrieve a call on hold.
8 FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE
Item Function
Mute — Use to mute and unmute the microphone during calls.
Speakerphone — Press to engage the speakerphone and to hang up after the call.
Dial pad — Use to dial a number, select a menu item, or input a value.
PROGRAMMABLE/FLEXIBLE KEY STATES
The flexible keys access lines, extensions and features based on the IP phone configuration. Flexible keys
assigned for line, extension or queue appearances will monitor the state of those resources and allow access
to those resources at anytime unless the call is engaged by another user or the system. Keys designated to
monitor lines, extensions or queues indicate call status as indicated below.
Status LED Color LED Pattern
Incoming call Green Flashing approx. once every 1/2 second
Line in use on this phone Green On solid
Call on hold at extension Green Flashing approx. once every second
Line/Extension/Queue ringing Green Flashing approx. once every 1/2 second
Line/Extension/Queue in use Red On solid
Line/Extension/Queue on hold Red Flashing approx. once every second
Extension/Line not registered Red/Yellow Alternating Red and Yellow
Do Not Disturb (DND) enabled Yellow On solid
Flexible keys not assigned for line access may access features such as Speed dial, Intercom, Park and others.
LCD LAYOUT
The FortiFone-450i phone has a 240x42 dot graphic LCD arranged to show 3 lines of text and is used to
display information to the user. The bottom line shows choices associated with the three context-sensitive
softkeys located just below the LCD.
The FortiFone-550i phone has a 240x56 dot graphic LCD that shows 4 lines of text. The top-bar status line
displays icons, date and time. The bottom line shows choices associated with the three context-sensitive
softkeys located just below the LCD.
Below is a list of icons and their meaning (FortiFone-550i only).
LAN or Network connection icon, indicates the status of the LAN connection to the IP phone. If the
icon is blinking, check the LAN connection.
PC port icon, when displayed, indicates a device such as a PC is connected to the PC port of the
IP phone.
Bluetooth icon, indicates the optional Bluetooth module is properly installed with no headsets paired
to the phone. When blinking rapidly, the FortiFone-550i is searching or attempting to pair with
a headset.
FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE 9
Bluetooth paired icon, indicates one or more (maximum 5) headsets are paired with the module but
none are active. When blinking rapidly, the FortiFone-550i is attempting to pair or connect a
headset.
Bluetooth connected icon, indicates a headset is connected to the FortiFone-550i. When blinking
rapidly, the FortiFone-550i is searching or attempting to pair or disconnect a headset. When
blinking slowly, the Bluetooth headset is in use.
INSTALLING THE FORTIFONE-450i/FORTIFONE550i
CONNECTING THE IP PHONE
The figure below shows the cable connections for your IP phone. The LAN and desktop PC connections
employ standard Category 5 cables terminated with RJ-45 connectors. The FortiFone-450i/FortiFone-550i
supports PoE (Power over Ethernet) in accordance with the IEEE-802.1af Class 2 standard. When connected
to a PoE compliant LAN port, the IP Phone derives power from the port. If the LAN port does not support
PoE, use the AC/DC adaptor. The handset connects to the base with the coiled handset cord.
Figure 2: IP phone connections
10 FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE
Wiring Chart
1LAN Connect the IP phone LAN port to the LAN wall jack with the provided Ethernet cable.
2PC Optionally connect the IP phone PC port to your desktop PC with an Ethernet cable
(not supplied).
3Power If the LAN port supports PoE then the power adapter is not required. If PoE is not supported on
the LAN, connect the power adapter to the power jack on phone.
4 Headset Optionally connect a headset to the RJ22 headset jack on the phone.
We strongly recommend the use of an amplified headset.
5 Handset Connect the handset cord to the handset and the handset jack on the phone.
ATTACHING THE STAND
The angle of the phone is set by the attachment of the provided stand in one of two positions
(30° or 55°).
To attach the stand,
1. Choose the desired angle for the phone.
2. Align the tabs on the stand with the notches in the base of the phone.
3. Push the stand upward in the slot as far as it can go until properly attached.
55° angle 30° angle
Figure 3: Installing the foot stand
FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE 11
WALL MOUNTING
The FortiFone-450i/FortiFone-550i phone supports wall mounting via the base of the phone housing. Wall
mount the FortiFone-450i/FortiFone-550i using the instructions below in Figure 4.
• Mark and drill two 7 mm (5/16”) holes for plastic wall anchors (not included) with a vertical
separation of 10 cm (4”).
• Insert two anchors into the holes, then insert and tighten the two screws (not included) leaving about
2.5 mm (1/8”) exposed.
• Attach all wiring to the phone.
• Slide the phone over the screws and ensure the phone is secure. Note it may be necessary to remove
the phone and tighten or loosen the screws for secure mounting. Also note, the stand must not be
attached to the phone when mounting on a wall.
• Remove the handset hook from the phone as shown in the figure below. Reverse the hook and reinstall in the phone so that the hook catches the groove in the handset receiver.
• Complete all wiring.
Figure 4: FortiFone-450i/FortiFone-550i wall mount installation
PROVISIONING THE FORTIFONE-450i/FORTIFONE-550i WITH FORTIVOICE
If using the phone with FortiVoice, please refer to Adding IP Phones in Chapter 2 of the FortiVoice User
Guide for configuring the extensions in the FortiVoice software.
PROVISIONING THE FORTIFONE-450i/FORTIFONE-550i FOR USE WITH AN ALTERNATE SYSTEM
The FortiFone-450i/FortiFone-550i phone supports manual configuration when the automated process is
not available. As a minimum, the FortiFone-450i/FortiFone-550i requires the information below for proper
operation.
Line 1 SIP parameters including:
• Line 1 SIP call server IP address
12 FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE
• Line 1 Name (SIP user id)
• Line 1 Authentication user name
• Line 1 Authentication password
In addition, using static IP addressing requires manual entry of the following IP network configuration
data.
• IP address of the phone
• Default gateway address
•Subnet mask
Two methods are available for manual configuration. The LCD Configuration Menu permits local
configuration using the dial pad and softkeys. The second method employs the FortiFone-450i/
FortiFone-550i Web Manager, which allows access to the IP phone configuration using a Web browser. If
configuring the phone for the first time, it is recommended that you use the Web browser as it will save
considerable time for the setup process.
FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE 13
PERSONALIZING YOUR PHONE
HOW TO NAVIGATE THROUGH MENUS
To access the configuration menu:
• Press the button.
To select an item:
• Dial the digit associated with the menu item; or
•Use the Down softkey to move the cursor to the next item or alternatively use the navigation up and
down keys, then press the Select softkey or center navigation key to select an option.
The bottom line of the display shows three (3) softkey functions at a time. Additional softkey functions
are available when the appears right of the softkey options on the LCD. Use the Right navigation
button to scroll through additional options.
To return to a previous branch in the menu, press the Back softkey, or left navigation button.
To exit the configuration menu, press the button.
ENTERING VALUES WITH THE DIAL PAD AND SOFTKEYS
Use the dial pad to input numbers, letters, special characters, and a period. The Mode softkey displays to
indicate a parameter can accept an alphanumeric entry. Selecting the Mode softkey switches the dial pad
mode. The dial pad mode displays in the right of the LCD above the softkeys as for numeric, for
upper case characters, for lower case characters and for special characters.
To enter characters with the dial pad, use the digit with the desired character. Press the same digit
repeatedly until the desired character appears in the LCD. After entering a character, pause to allow the
cursor to move to next character position. Other special entries include:
• To enter a period or dot (for example, to input an IP address), press * on the dial pad.
• To delete a letter in front of the cursor, press the softkey.
• To clear an entire string, press the Clear softkey.
• To enter a space, press # on the dial pad.
Prior to saving an entry, you may discard changes by pressing the left navigation button to move to the
previous menu, or press the button to exit the Settings menu.
SETTING A HUNT GROUP AS AN ACCESS CODE PREFIX
If you need to dial 9 or 81–88 to access an outside line, then you will want to program your phone to
automatically insert a hunt group number before all calls placed from the Missed and Received call logs as
well as from the Phone Book. To set an Access Code:
• Press the button, select 4. Call Preferences, then 8. Access Code Prefix.
14 FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE
• Enter the hunt group you normally use to place outgoing calls (example: 9), then press the OK softkey.
FortiFone-550i screen
CONFIGURATION OVERVIEW
The FortiFone-450i/FortiFone-550i supports the access and configuration of many parameters directly from
the Telephone User Interface. To access the Configuration menu, press the button while the phone is
not in use.
The configuration menu consists of several sub menus as listed below:
1. Network Configuration
2. SIP Configuration
3. Phone Settings
4. Call Preferences
5. Directory
6. Set to Defaults
7. Lock/Unlock Config
8. Information
9. Reboot Phone
NETWORK CONFIGURATION
The Network Configuration menu allows the access and configuration of the network parameters for the
phone.
After any network configuration changes, you will receive a reboot notice. Changing network parameters requires a
reboot of the phone before the new values can be used. Networking parameters can only be changed when the
mode is set to Static.
Network Mode
The phone is capable of obtaining all of its IP configuration data from a DHCP server. When a DHCP server
is not available, static address parameters can be used. Selecting Static requires the manual entry of other
several network parameters including:
• IP address of the phone
• Default gateway IP address
•Subnet mask
• DNS address
To set the Network Mode:
• Press the button, then select 1. Network Configuration, then 1. Network Mode.
• Scroll the Network Mode options using the Down softkey and press
Select to select a Mode.
FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE 15
IP Address
FortiFone-550i screen
FortiFone-550i screen
FortiFone-550i screen
By default the phone is configured to use DHCP to automatically assign an IP address and other LAN
parameters. Assigning a static address for the Network Mode requires manual entry of an IP address and
other parameters stated in the previous section. The phone requires a valid available IP address for proper
operation.
To set the IP Address:
• Press the button, then select 1. Network Configuration, then 2. IP Address.
• Input the IP Address using the dial pad and press the OK softkey to
save the changes.
Subnet Mask
Selecting static addressing for the Network Mode requires manual entry of a subnet mask. The IP phone
requires a valid subnet for proper operation.
To enter the Subnet Mask:
• Press the button, then select 1. Network Configuration, then 3. Subnet.
• Input the Subnet Mask using the dial pad and press the OK softkey
to save the changes.
Default Gateway
Selecting static addressing for the Network Mode requires manual entry of a default gateway address. The
IP Phone requires a valid default gateway address for proper operation.
To assign the Default Gateway address:
• Press the button, then select 1. Network Configuration, then 4. Default Gateway.
• Input the Default Gateway IP address using the dial pad and press
the OK softkey to save the changes.
Primary DNS Address
The phone uses the primary DNS server to resolve any FQDN entries to an IP address.
To assign the Primary DNS Address:
• Press the button, then select 1. Network Configuration, then 5. Primary DNS Address.
16 FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE
• Input the Primary DNS Address using the dial pad and press the OK
FortiFone-550i screen
FortiFone-550i screen
FortiFone-550i screen
softkey to save the changes.
Secondary DNS Address
Should the primary not respond, the phone will use the secondary DNS for FQDN resolution. This is an
optional but recommended setting.
To assign the Secondary DNS Address:
• Press the button, then select 1. Network Configuration, then 6. Secondary DNS Address.
• Input the Secondary DNS Address using the dial pad and press the
OK softkey to save changes.
MAC Address
To view the MAC address assigned and used by the phone:
• Press the button, then select 1. Network Configuration, then 7. MAC Address.
• The MAC address of the phone will be visible and should match the
one listed on the label on the bottom of the phone.
VLAN Settings
VLAN settings define the Ethernet frame priority and VLAN identification in accordance with IEEE 802.1p/Q
standards. Separate VLAN tags are assigned for the IP phone PC port and the LAN (voice) port. With a VLAN
ID assigned, only frames with the assigned ID are accepted, and all SIP and voice frames sent by the
FortiFone-450i/FortiFone-550i include the VLAN ID assigned to the LAN port. FortiVoice phone systems do not
support VLAN tagging so this should not be used with FortiVoice phone system deployments.
For proper operation, other network elements (LAN switches and default gateway) must support and be configured
with proper VLAN parameters.
VLAN settings are overwritten if CDP is enabled.
Changing the VLAN parameters requires a reboot of the IP phone. When you exit the menu, you will receive a reboot
notice. The phone must be rebooted to use the new values.
VLAN Priority (LAN)
The VLAN Priority (LAN) establishes the priority for Ethernet frames from the LAN port including signaling
and voice packets. Setting the VLAN ID to zero (0) disables VLAN framing and the IP phone uses only
standard Ethernet frames.
To assign VLAN Priority for the LAN (voice) port:
FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE 17
• Press the button, then select 1. Network Configuration, then 8. VLAN Settings.
FortiFone-550i screen
FortiFone-550i screen
FortiFone-550i screen
•Select 1. VLAN Priority (LAN).
• Input the VLAN Priority for the LAN port using the dial pad and
press the OK softkey to save your entry.
Changing the VLAN Priority requires a reboot of the IP phone. When you leave the menu, you will receive a reboot
notice.
The recommended value for VLAN Priority (LAN) port is 5.
To disable VLANs, assign the VLAN ID as zero (0).
VLAN ID (LAN)
The VLAN ID (LAN) assigns the identification for Ethernet frames for the phone LAN port including
signaling and voice payloads. Setting the VLAN ID to zero (0) disables the VLAN framing and the IP phone
and uses only standard Ethernet frames.
To assign the VLAN ID for the LAN (voice) port:
• Press the button, then select 1. Network Configuration, then 8. VLAN Settings.
•Select 2. VLAN ID (LAN).
• Input the VLAN ID for the LAN port using the dial pad and press the
OK softkey to save your entry.
Changing the VLAN ID requires a reboot of the phone. When you exit the menu, you will receive a reboot notice.
To disable VLANs, assign the VLAN ID as zero (0).
VLAN Priority (PC)
The VLAN Priority (PC) establishes the priority for Ethernet frames for the phone PC port. Setting the
VLAN ID to zero (0) disables VLAN framing and the phone will use only standard Ethernet frames.
To assign the VLAN Priority for the PC port:
• Press the button, then select 1. Network Configuration, then 8. VLAN.
•Select 3. VLAN Priority (PC).
• Input the VLAN Priority for the PC port using the dial pad and press
the OK softkey to save your entry.
18 FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE
FortiFone-550i screen
FortiFone-550i screen
Changing the VLAN Priority requires a reboot of the phone. When you exit the menu, you will receive a reboot notice.
To disable VLANs, assign the VLAN ID as zero (0).
The recommended value for the VLAN Priority for the PC port is 3.
VLAN ID (PC)
The VLAN ID (PC) assigns the identification for Ethernet frames for the phone PC port. Setting the VLAN ID
to zero (0) disables VLAN framing and the phone will only use standard Ethernet frames.
To assign the VLAN ID (PC) port:
• Press the button, then select 1. Network Configuration, 8. VLAN Settings.
•Select 4. VLAN ID (PC).
• Input the VLAN ID (PC) port using the dial pad and press the OK
softkey to save your entry.
Changing the VLAN ID (PC) requires a reboot of the phone. When you exit the menu, you will receive a reboot notice.
To disable VLANs, assign the VLAN ID as zero (0).
CDP
The FortiFone-450i/FortiFone-550i can be assigned to employ the Cisco® Discovery Protocol to determine if
VLANs are to be used and the associated VLAN ID. The CDP selection displays only if function_cdp is
enabled in the configuration file. As a default, the CDP parameter is disabled since FortiVoice does not use
VLAN tagging.
To set the CDP status:
• Press the button, then select 1. Network Configuration, then 9. CDP.
• Select the desired softkey (Yes or No) to enable or disable CDP.
Changing the CDP status requires a reboot of the phone. When you leave the menu, you will receive a reboot notice.
When CDP is enabled, VLAN settings are overwritten.
FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE 19
SIP CONFIGURATION
FortiFone-550i screen
The SIP Configuration section contains parameters related to SIP accounts, line appearance, and other
parameters that allow the phone to register and, if required, subscribe for the line appearance with the
appropriate SIP server or PBX.
Lines are assigned to the phone’s flexible buttons in consecutive order from the first button. For each line,
the following parameters are available:
• Call Server IP address
• Authorization ID and password
•Line type
• Special line attributes
As a default, the maximum number of lines is two. When the IP phone requires more than two (2) lines,
use the Web Manager or configuration file to change the number of lines and line parameters.
At a minimum, assign the first line button as an appearance of the user's line. For features where the IP phone uses
one-button line access such as Speed Dial, the IP phone uses the first line button for the call.
SIP Configuration, Line Parameters
Assign parameters in this section for each SIP line.
SIP Server Address
The SIP Server Address is the IP address or FQDN of the SIP server or PBX. Different SIP servers can be
defined for each line.
To assign the Call Server address:
• Press the button, then select 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the Select softkey
to select a line.
•Select 1. SIP Server Address.
• Input the SIP Server Address or FQDN using the dial pad and press
the OK softkey to save your entry.
Changing the SIP Server Address requires a reboot of the phone. When you exit the menu, you will receive a reboot
notice.
To enter alphanumeric characters select the Mode softkey.
20 FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE
Proxy Port
FortiFone-550i screen
FortiFone-550i screen
The Proxy Port defines the UDP port number employed for SIP signaling transport. In common practice, the
port number 5060 is used.
To change the Proxy Port number:
• Press the button, then 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the Select softkey
to select a line.
•Select 2. Proxy Port.
• Input the Proxy Port number using the dial pad and press the OK
softkey to save your entry.
Changing the Proxy Port requires a reboot of the phone. When you exit the menu, you will receive a reboot notice.
Display Name
When assigned, the Display Name is used in SIP calls as the Caller ID name.
To enter the Display Name:
• Press the button, then 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the Select softkey
to select a line.
•Select 3. Display Name.
• Input the Display Name using the dial pad and press the OK softkey
to save your entry.
To enter alphanumeric characters, select the Mode softkey.
User Name
A User Name (extension or phone number) is required for proper operation and must match the user ID or
account assigned in the SIP server. This is usually the number dialed to reach this line on the phone.
To enter the User Name:
• Press the button, then 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the Select softkey
to select a line.
FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE 21
•Select 4. User Name.
FortiFone-550i screen
FortiFone-550i screen
FortiFone-550i screen
• Input the Name using the dial pad and press the OK softkey to save
your entry.
To enter alphanumeric characters, select the Mode softkey.
Authentication User Name
Authentication of the line with the SIP call server requires an Authentication User Name.
To assign the Authentication User Name:
• Press the button, then 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the Select softkey
to select a line.
•Select 5. Auth. Username.
• Input the Authentication User Name, as is spec if ed in the SIP
server, using the dial pad and press the OK softkey to save your
entry.
To enter alphanumeric characters, select the Mode softkey.
Authentication Password
Authentication of the line with the SIP call server requires an Authentication Password in conjunction
with the User Name.
To assign the Authentication Password:
• Press the button, then 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the Select softkey
to select a line.
•Select 6. Auth. Password.
• Input the Authentication Password using the dial pad and press the
OK softkey to save your entry.
To enter alphanumeric characters, select the Mode softkey.
22 FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE
Registration Status
FortiFone-550i screen
FortiFone-550i screen
The status of the line registration with the SIP call server can be viewed from this menu. The status is
displayed as OK, NOK (Not registered) or undefined (not assigned).
To view the Registration status for a line:
• Press the button, then 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the Select softkey
to select a line.
•Select 7. Reg. Status to view the status.
• The status is actually shown next to the menu title.
Line Type
Each line represents a SIP account in the SIP server. A line must have a Line Type assignment. The three
line types available are private, shared or BLA (Bridged Line Appearance) and DSS (Direct Station
Selection). A private line generally appears on line buttons of one phone but may appear at multiple
phones as a Multiple Line Appearance (MLA). While incoming calls on a private line ring at all phones with
an appearance, an active or held private line call is accessible only to the associated phone. In addition,
the status of an active or held private line call displays only at the associated phone. Only the active user
may transfer or conference calls on a private line.
A BLA appears at line buttons of more than one phone. All phones with an appearance can access incoming
and held calls on the BLA and receive status information for the call. Note for proper operation, assign the
line as a BLA in the call server as well as the IP Phone.
A DSS line incorporates three functions associated with the needs of an answering position:
• DSS — while the line is idle, the button calls the associated extension.
• BLF — the Busy Lamp Field LEDs of the line button display the line status.
• Call Coverage — incoming calls on the line are answered using the button.
To assign the Line Type:
• Press the button, then 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the Select softkey
to select a line.
•Select 8. Line Type.
• Select the type for the line using the Down softkey and press the
Select softkey to save the selection.
Changing the Line Type requires a reboot of the IP phone. When you exit the menu, you will be prompted to reboot
the phone.
FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE 23
Extension for DSS Line
FortiFone-550i screen
FortiFone-550i screen
A DSS Line requires entry of the associated extension number. Note do not assign a DSS extension number
for a private or shared line type.
To assign an extension number for a DSS line,
• Press the button, then 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the Select softkey
to select a line.
•Select 9. Extension for key.
• Input the extension number for the DSS line using the dial pad and
press the OK softkey to save your entry.
Extension numbers cannot be assigned for a private or shared lines.
SIP Configuration, General Parameters
Parameters in this section are required for the overall SIP operation of the phone.
Outbound Proxy Address
If required, an Outbound Proxy Address can be defined so that the phone sends all SIP requests to the
proxy instead of the SIP server configured in the section SIP Server Address on page 20. The address can be
an IP address or FQDN.
To assign an Outbound Proxy Address
• Press the button, then select 2. SIP Configuration, then 2. Outbound Proxy Addr.
• Input the Outbound Proxy Address using the dial pad and press the
OK softkey to save your entry.
To enter alphanumeric characters select the Mode softkey.
Changing the Outbound Proxy Address requires a reboot of the IP phone.
Outbound Proxy Port
With the Outbound Proxy Server defined, the associated port must be defined as the Outbound Proxy Port.
All SIP requests are sent to the assigned port instead of the proxy port configured in the section Proxy
Port on page 21.
24 FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE
To assign the Outbound Proxy Port:
FortiFone-550i screen
FortiFone-550i screen
FortiFone-550i screen
• Press the button, then select 2. SIP Configuration, then 3. Outbound Proxy Port.
• Input the Outbound Proxy Port using the dial pad and press the OK
softkey to save your entry.
Changing the Outbound Proxy Port requires a reboot of the IP phone.
Backup Proxy Address
When using an outbound proxy, a backup proxy can be defined for use should the primary proxy fail to
respond. The Backup Proxy Address can be an IP address or FQDN.
To assign a Backup Proxy Address:
• Press the button, then select 2. SIP Configuration, then 4. Backup Proxy Address.
• Input the Backup Proxy Address using the dial pad and press the OK
softkey to save your entry.
Changing the Backup Proxy Address requires a reboot of the IP phone.
To enter alphanumeric characters select the Mode softkey.
Backup Proxy Port
The Backup Proxy Port defines the port used when sending SIP messages to the backup proxy defined in
the section Backup Proxy Address on page 25.
To assign the Backup Proxy Port:
• Press the button, then select 2. SIP Configuration, then 5. Backup Proxy Port.
• Input the Backup Proxy Port using the dial pad and press the OK
softkey to save your entry.
Changing the Backup Proxy Port requires a reboot of the IP phone.
FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE 25
Local UDP Port
FortiFone-550i screen
FortiFone-550i screen
FortiFone-550i screen
The Local UDP Port defines the port, normally 5060, that the phone uses to send and receive SIP signaling
packets. In some instances, particularly when behind a firewall, port 5060 may already be in use or
problematic with SIP aware routers.
To change the Local UDP Port:
• Press the button, then select 2. SIP Configuration, then 6. Local UDP Port.
• Input the Local UDP Port using the dial pad and press the OK
softkey to save your entry.
Changing the Local UDP Port requires a reboot of the IP phone.
RTP Start Port
When a SIP call is established, Real-Time Transport Protocol (RTP) packets transport media (voice). The
default port used for RTP packets is 23000.
To change an RTP Start Port:
• Press the button, then select 2. SIP Configuration, then 7. RTP Start Port.
• Input the RTP Start Port using the dial pad and press the OK softkey
to save your entry.
Changing the RTP Start Port requires a reboot of the IP phone.
Proxy Registration
If Proxy Registration is set to Yes, the phone will register with the appropriate SIP or proxy server upon
initial power-up, during a reboot and at periodic intervals based on the timer defined by the server.
To enable Proxy Registration:
• Press the button, then select 2. SIP Configuration, then 8. Proxy Registration.
• To enable registration, press the Yes softkey. To disable SIP
registration, press the No softkey.
26 FORTIFONE-450i AND FORTIFONE-550i TELEPHONE USER GUIDE
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