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FortiFone™ User Guide
for FON-H35
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FortiFone™ User Guide for FON-H35
Revision 1
April 30, 2018
Copyright© 2018 Fortinet, Inc. All rights reserved. Fortinet®, FortiGate®, FortiCare® and
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respective owners. Performance and other metrics contained herein were attained in internal
lab tests under ideal conditions, and actual performance and other results may vary. Network
variables, different network environments and other conditions may affect performance results.
Nothing herein represents any binding commitment by Fortinet, and Fortinet disclaims all
warranties, whether express or implied, except to the extent Fortinet enters a binding written
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the identified product will perform according to certain expressly-identified performance metrics
and, in such event, only the specific performance metrics expressly identified in such binding
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limited to performance in the same ideal conditions as in Fortinet's internal lab tests. In no event
does Fortinet make any commitment related to future deliverables, features or development,
and circumstances may change such that any forward-looking statements herein are not
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hereto, whether express or implied. Fortinet reserves the right to change, modify, transfer, or
otherwise revise this publication without notice, and the most current version of the publication
shall be applicable.
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Contents
Introduction....................................................................................................... 1
Phone features......................................................................................................... 1
Display layout........................................................................................................... 2
Programmable keys ................................................................................................. 2
Installation......................................................................................................... 3
Connecting the phone ............................................................................................. 3
Setting up the phone ............................................................................................... 3
Using your Phone ............................................................................................. 4
Receiving a call ........................................................................................................ 4
Placing a call............................................................................................................ 4
Ending a call ............................................................................................................ 4
Redial ....................................................................................................................... 4
Hold ......................................................................................................................... 4
Mute......................................................................................................................... 5
Transfer.................................................................................................................... 5
Voicemail.................................................................................................................. 5
Adding a Custom Background Image ............................................................ 6
Adding Custom Text to the Screen................................................................. 7
Troubleshooting ............................................................................................... 8
Troubleshooting guide ............................................................................................. 8
Warranty ............................................................................................................ 9
Contents Page iii FortiFone User Guide
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Introduction
This user guide includes information about configuring and using your FON-H35 IP phone.
Phone features
• Dedicated feature keys
• 6 programmable keys
Button Function
Hold — places and retrieves calls on hold.
Transfer — transfers calls to another extension or outside line.
Redial — places a call to the last number dialed.
Voicemail — accesses voicemail and voicemail greetings.
Mute — toggles the microphone on and off.
Speakerphone— toggles the speaker on and off.
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Display layout
The phone has a 3.5" screen with a 480 x 320 resolution, used to display information to the user.
The bottom line shows choices associated with the six context-sensitive softkeys located just
below the display.
The top line displays the extension name and current time. The screen is used to relay
information about the hotel as well as list the functions of the programmable keys. On the
screen you will also see icons used to represent various states that the phone is in. Below is a
list of icons that users may see when using the FON-H35.
Icon Description
Registration — indicates if the phone is registered (green icon) or not registered (white icon).
Ringing — indicates that there is an incoming call.
Hold— call is on hold.
Transfer — call is being transferred.
Calling out via handset — an outbound call is being made via handset.
Calling out via speaker — an outbound call is being made via speaker.
Programmable keys
For information on how to configure the programmable keys, please consult the FVE Admin
Guide located here: https://docs.fortinet.com/fortivoice-fve/admin-guides
Mute enabled — the microphone has been muted.
Handset mode — the current call is in handset mode.
Speaker mode — the current call is in speaker mode.
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Installation
Connecting the phone
1. Connect the handset cord to the handset and the jack on the phone.
2. Connect the WAN port to the network with the provided Ethernet cable.
3. Optionally connect your desktop PC to the PC port with an Ethernet cable (not supplied).
4. If the network supports PoE, a power adapter is not required. The phone requires 2.8 W to
function with PoE. If PoE is not supported on the network, connect the power adapter to the
DC 5V 1A power jack.
Setting up the phone
The phone supports plug and play installation and will automatically download its configuration
from the FortiVoice system. Once configured within the FortiVoice system, reboot the phone to
download its configuration and register to the system.
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Using your Phone
Receiving a call
When you receive a call, the phone will display the call details and the ring indicator will flash.
The phone will also ring unless the ringer is off.
• To answer the call with the handset, lift the handset.
• To answer the call with the speakerphone, press .
Placing a call
To dial an extension number:
1. Dial the extension number.
2. Press ? to place the call immediately.
To dial an outside number:
1. To access an outside line, dial the outgoing access code (for example: 9 or 0) if configured
within the FortiVoice.
2. Dial the phone number.
3. Press ? to place the call immediately.
Ending a call
To end a call:
• If you are using the handset, place it in the cradle.
• If you are on speakerphone, press .
Redial
Redial allows you to redial the last number dialed.
• Press . The phone activates the speakerphone and places the call.
• You can also lift the handset followed by pressing .
Hold
To place calls on hold, press . The held party will hear music, if configured to do so.
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Mute
Transfer
Voicemail
Mute turns the phone’s microphone on or off.
1. Press to disable the microphone. The indicator light will turn red to indicate that mute is
enabled.
2. Press again to enable the microphone.
To perform a transfer:
1. Press .
2. Dial the extension or phone number.
3. Press ?.
When you have a message waiting, the indicator light flashes.
To access your voice mailbox:
• Press .
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Adding a Custom Background Image
The FON-H35 features the option to load a custom background image on the screen. The image
must be loaded through the web interface of the phone.
The image must be in the following format: 16bit .BMP at 72 pixels per inch, with a size of
480 x 320 and a color mode of R5, G6, B5.
To upload a custom background image to the phone follow these steps:
1. Press ? on the phone to discover the phones IP address.
2. In a web browser, enter the phones IP address.
3. Use admin as the Username and 23646 as the Password.
4. Go to Phone settings > Advanced.
5. In the Background Picture section, click Select.
6. Choose your image file.
7. Click Upload.
The phone will now display the new custom background image.
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Adding Custom Text to the Screen
Text can be added to the screen of the phone through the web interface of the FON-H35. This
can be used for adding the hotel address and phone number as well as 4 lines of additional text
that may be used for instructions (such as Dial 9 for an outside line, etc.)
Follow these steps to add custom text to the screen:
1. Press the # key on the phone to discover the phones IP address.
2. In a web browser, enter the phones IP address.
3. Use admin as the Username and 23646 as the Password.
4. Go to Phone settings > Advanced.
There are two sections for customizing the text: Hotel General Info and Custom Display (Dialing
Rules).
• Hotel General Info — provides two lines of text at the top of the screen.
• Custom Display (Dialing Rules) — provides up to four lines of text starting at the middle of
the screen and down.
• Format — choose where these lines are positioned on screen: L = left, M = middle, R = right.
• Font — choose the size of the font: B = big, M = medium, S = small.
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Troubleshooting
Troubleshooting guide
Symptoms Corrective actions
Phone not obtaining an
IP address
Phone will not register On the Extension page of the FortiVoice interface, ensure the
No audio during a call 1. Check the handset connections.
The DHCP server is not responding.
1. Ensure your DHCP server is online. This is typically your
router.
2. Reboot the router or DHCP server.
3. If you are still experiencing issues, the phone may require
advanced network configuration. Contact your
administrator.
MAC address is correctly entered and the Phone Type is
FON-H35. Save your configuration and reboot the phone.
2. Make sure the phone is properly registered with the
phone system.
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Warranty
This phone is covered by a one-year hardware warranty against manufacturing defects as set
forth in the EULA.
www.fortivoice.com/support
For warranty service:
• In North America, please call 1-866-648-4638 for further information.
• Outside North America, contact your sales representative for return instructions.
You will be responsible for shipping charges, if any. When you return this telephone for warranty
service, you must present proof of purchase.
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