Fortinet FON-860i User Manual
FON-860i Telephone
User Guide
FON-860i Telephone User Guide
March 14, 2013
27-400-170921-20130314
Copyright © 2013 Fortinet, Inc. All rights reserved. Fortinet®,
FortiGate®, and FortiGuard®, are registered trademarks of
Fortinet, Inc., and other Fortinet names herein may also be
trademarks of Fortinet. All other product or company names may
be trademarks of their respective owners. Performance metrics
contained herein were attained in internal lab tests under ideal
conditions, and performance may vary. Network variables,
different network environments and other conditions may affect
performance results. Nothing herein represents any binding
commitment by Fortinet, and Fortinet disclaims all warranties,
whether express or implied, except to the extent Fortinet enters
a binding written contract, signed by Fortinet’s General Counsel,
with a purchaser that expressly warrants that the identified
product will perform according to the performance metrics
herein. For absolute clarity, any such warranty will be limited to
performance in the same ideal conditions as in Fortinet’s internal
lab tests. Fortinet disclaims in full any guarantees. Fortinet
reserves the right to change, modify, transfer, or otherwise revise
this publication without notice, and the most current version of
the publication shall be applicable.
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Fortinet Technologies Inc. Page i FON-860i Telephone User Guide
Table of Contents
Introduction.................................................................. 1
Phone features ................................................................. 1
Codecs and protocols ...................................................... 1
Parts list............................................................................ 2
Installing the FON-860i................................................ 7
Installing the base............................................................. 7
Installing the handset charger .......................................... 9
Installing the batteries .................................................... 10
Charging the batteries .................................................... 11
Registering handsets with the base ............................... 11
Using the handset charger ....................................... 12
Using the handset itself ............................................ 12
Deregistering a handset from a base ............................. 13
Viewing all handsets registered with a base .................. 13
Checking and updating firmware ................................... 13
Checking the current firmware version..................... 13
Checking for firmware updates ................................ 14
If there is no Internet access at this location ...... 14
If there is Internet access at this location ........... 14
Configuring the FON-860i as an IP extension......... 16
Configuring the FON-860i for use within the office ........ 16
IP Extension Details area.......................................... 18
Configuring the FON-860i for use outside the office...... 19
Checking the firewall ................................................ 19
Selecting the extension ............................................ 20
IP Extension Details area.......................................... 22
Configuring the external IP extension handset......... 22
Configuring the handset ........................................... 24
Enabling auto answer mode........................................... 24
Fortinet Technologies Inc. Page ii FON-860i Telephone User Guide
Changing the display contrast........................................ 24
Restoring the default display contrast............................ 24
Changing the audio settings........................................... 25
Using the FON-860i ................................................... 26
Using the speakerphone ................................................ 26
Adjusting the handset volume ........................................ 26
Locking and unlocking the keypad................................. 26
Activating silent mode .................................................... 27
Typing text and numbers................................................ 27
Inserting a symbol .......................................................... 27
Changing the input mode ............................................... 28
Making and answering calls ..................................... 29
Calling an outside number.............................................. 29
Calling an extension ....................................................... 29
Calling a voice mailbox................................................... 29
Making a call using a system speed dial number .......... 30
Calling the receptionist................................................... 30
Making a call using contacts .......................................... 30
Making a call using the call log ...................................... 30
Making a call using redial ............................................... 31
Making a call using a speed dial number ....................... 31
Making an emergency call.............................................. 32
Making a conference call................................................ 32
Making an analog call..................................................... 32
Answering a call ............................................................. 33
Answering call waiting .................................................... 33
Answering a queued call ................................................ 34
Picking up a call for any extension................................. 34
Picking up a call for a specific extension ....................... 34
Answering an analog call................................................ 34
Fortinet Technologies Inc. Page iii FON-860i Telephone User Guide
Rejecting a call ............................................................... 35
Muting a call ................................................................... 35
Ending a call ................................................................... 35
Caller ID .......................................................................... 35
Using the FON-860i with a traditional phone line........... 36
Holding and transferring calls .................................. 37
Placing a call on hold ..................................................... 37
Taking a call off hold ...................................................... 37
Transferring a call ........................................................... 37
Attended transfer............................................................ 38
Parking calls and paging........................................... 39
Parking a call .................................................................. 39
Retrieving a parked call .................................................. 39
Two-way intercom paging.............................................. 39
One-way group paging................................................... 40
Overhead paging ............................................................ 40
Voicemail .................................................................... 41
Setting up voicemail ....................................................... 41
Checking voicemail using the FortiVoice feature code .. 41
Checking voicemail using the voicemail menu............... 41
Controlling message playback ....................................... 42
Other features ............................................................ 43
Toggling do not disturb mode ........................................ 43
Attaching an account code to the last call ..................... 43
Call log........................................................................ 44
Viewing numbers in the call log...................................... 44
Contacts ..................................................................... 45
Adding a contact ............................................................ 45
Choosing a contact ........................................................ 45
Fortinet Technologies Inc. Page iv FON-860i Telephone User Guide
Deleting a contact .......................................................... 46
Editing a contact............................................................. 46
Changing the ring tone for a contact.............................. 46
Changing the default number for a contact ................... 47
Specifying a speed dial number for a contact................ 47
Adding a call log number to contacts ............................ 48
Adding a call log number to an existing contact ............ 48
Creating a group............................................................. 48
Editing a group ............................................................... 49
Adding a contact to a group........................................... 49
Deleting a group ............................................................. 49
Removing a contact from a group ................................. 50
Changing a ring tone for a group ................................... 50
Troubleshooting......................................................... 51
Appendix A: Optional configuration methods......... 56
Configuring the FON-860i as an analog local extension 56
Configuring the analog local extension handset ...... 57
Configuring the FON-860i as a standalone IP phone..... 58
Configuring a static IP address ...................................... 58
Configuring the voice settings........................................ 59
Legal ........................................................................... 60
Limited warranty........................................................ 61
Index ........................................................................... 62
Fortinet Technologies Inc. Page 1 FON-860i Telephone User Guide
Introduction
Congratulations on your purchase of the FON-860i Cordless DECT
Phone!
This guide describes how to install, configure and use your new phone with
a FortiVoice system. Read the installation section from beginning to end.
The rest of the guide shows how to use the features. For more information,
visit the support section at http://www.fortinet.com/fortivoice.
If you require technical support, have your serial number and MAC
address (found on the bottom of the base) ready when contacting us.
For inquiries concerning telephony services, contact your Internet
Telephony Service Provider (ITSP). For inquiries concerning your
broadband connection, contact your Internet Service Provider (ISP).
Phone features
• Multiple handsets per base with support for multiple bases.
• Call transfer, hold, park, unpark, pickup, conference, do not
disturb and page.
• Call log and contacts.
• Superior sound quality with mute, volume controls, ring tones,
speakerphone and 2.5 mm headphone jack.
• Telephony via Internet and PSTN/POTS.
• Indoor range up to 150 feet (50 m).
Outdoor range up to 1000 feet (300 m).
• Talk time up to 10 hours. Standby up to 200 hours.
Codecs and protocols
• Enhanced G.711 (64 kbps, A-law & µ-law) and G.729A.
• ILBC (Internet Low Bit Rate CODEC) (RFC 3951/RFC 3952).
• SIP (Session Initiation Protocol).
• ToS (Type of Service).
• DiffServ (Differentiated Services tagging).
• IP sound quality: GIPS NetEQTM.
Fortinet Technologies Inc. Page 2 FON-860i Telephone User Guide
Parts list
In addition to the FON-860i Telephone Start Guide and FON-860i
Telephone User Guide, the following items are included in your
FON-860i package. Check this list before installation to ensure that
you have received each item. If you are missing any items, please
contact your system administrator or reseller.
Figure 1: Parts list
Base
Power adapter for base
Power adapter for handset charger
FON-860i handset
and belt clip
Handset charger
Telephone cable Ethernet cable
Rechargeable Li-ion battery
BATTERY PACK
FOR G355 / G955
3.7v 650 mAh Li-ion
- Do not disassemble,
customize or shortcircuit
- Do not place battery in re
or heat the battery
CAUTION
Fortinet Technologies Inc. Page 3 FON-860i Telephone User Guide
Figure 2: Handset — front view
OK key
used to select menus
and options
Earpiece
Microphone
Navigation keys
used to scroll
through menus
Color display
Red Phone key
used to end calls,
leave menus and turn
the handset on or off
key
used to send a
ash/recall signal.
Press and hold
for 2 seconds
Keypad
used to dial numbers
and enter characters
Green Phone key
used to place
a call
Star key
used to access
FortiVoice features,
capitalize letters
and enter numbers
Softkeys
used to select
context-sensitive
options
Fortinet Technologies Inc. Page 4 FON-860i Telephone User Guide
Figure 3: Handset — side view
Loudspeaker
for speakerphone
Volume keys
adjust audio and
ringer volume.
Pressing the
+ key in
Idle mode shows the system
status of the phone
(MAC address, IP address,
software version and
handset ID).
Speakerphone
activation and
deactivation key
Headset jack (2.5mm)
Fortinet Technologies Inc. Page 5 FON-860i Telephone User Guide
Figure 4: Handset charger
Figure 5: Base — front view
Figure 6: Base — rear view
Power supply connector
Front view Rear view
Power indicator
indicates power on
VoIP indicator
indicates the base has a connection to the phone
system or an Internet Telephony Service Provider
I-net indicator
indicates the base has
received an IP address
Call indicator
indicates landline or
Internet call in progress
Reset button
enables handset registration
WAN port
for Ethernet cable
Power port
Line port
for telephone cable
Fortinet Technologies Inc. Page 6 FON-860i Telephone User Guide
Figure 7: Handset screen — idle mode
The Main menu has seven icons. The icons provide access to
menus, which allow you to change your settings, and to access
voicemail (page 41), the call log (page 44) and contacts (page 45).
In Idle mode, press the OK key to access the Main menu. Use the
navigation keys to choose a menu icon, and then press the OK key
to select a menu.
Figure 8: Handset screen — main menu
OK key indicator
signifies that the OK key is active
Time and date
Handset name
Message indicator
for voicemail
Battery status
and charging indicator
Options
for redial and active calls
(activated with soft keys)
Connection status indicators
Black/black – out of range of the base
Yellow/black – within range of the
base, but not ready
for Internet calls
Yellow/yellow – within range of
the base, and
ready for
Internet calls
Call log
for incoming, outgoing and missed calls
(activated with soft keys)
Messages
voicemail
Contacts
list of contacts
Intercom
for communication
between two handsets
Settings
handset setup
Call log
incoming, outgoing
and missed calls
Fortinet Technologies Inc. Page 7 FON-860i Telephone User Guide
Installing the FON-860i
Installing the base
1. Place the base near a wired Ethernet router, either on a tabletop
or mounted on a wall. Avoid placing the base in a location with a
lot of metal, or near devices that cause interference.
2. Connect the Ethernet cable from the WAN port on the base to a
LAN port on your router or Ethernet switch. The FortiVoice unit
must be connected to the same LAN.
3. Optionally connect the telephone cable from the Line port on the
base to the telephone wall socket. This will allow you to use the
FON-860i with a traditional phone line.
Fortinet Technologies Inc. Page 8 FON-860i Telephone User Guide
4. Connect the power adapter from the power outlet to the power
supply connector. Use a continuous power outlet without a
switch, which provides uninterrupted power. We recommend
using an AC surge arrester in the power outlet. This is to avoid
damage to the equipment caused by lightning and other
electrical surges.
Only use the power supply included with the product. Using an
unauthorized power supply will invalidate the product warranty
and may damage the telephone.
Fortinet Technologies Inc. Page 9 FON-860i Telephone User Guide
Installing the handset charger
1. Place the handset charger within the signal range of the base.
The handset has an indoor signal range of up to 150 feet (50
meters) from the base. Concrete and metal objects might affect
the signal range.
2. Connect the power adapter from the power outlet to the power
supply connector. Use a continuous power outlet without a
switch, which provides uninterrupted power. We recommend
using an AC surge arrester in the power outlet. This is to avoid
damage to the equipment caused by lightning and other
electrical surges.
Only use the power supply included with the product. Using an
unauthorized power supply will invalidate the product warranty and
may damage the telephone.
Fortinet Technologies Inc. Page 10 FON-860i Telephone User Guide
Installing the batteries
1. Release the battery cover from the bottom.
2. Insert the Li Polymer cell battery in the handset, making sure it is
placed as shown in the illustration, and then slide the battery
cover shut.
Use only approved rechargeable batteries. Never use other batteries
or conventional alkaline batteries.
FON-860i: Lithium Ion (Li-ion) 650 mAh 3.7V.
B
AT
TERY
PA
CK
3.7v 650 m
A
h Li-io
n
FOR G355 / G955
C
A
UTION
:
- D
o not disassemble
,
c
ustomiz
e or sho
r
tci
r
c
uit
- D
o not place batter
e
or he
at the b
a
ttery
Fortinet Technologies Inc. Page 11 FON-860i Telephone User Guide
Charging the batteries
1. Place the handset in the handset charger. The handset turns on,
and the battery charge indicator in the display starts to flash.
2. Charge the batteries for at least 10 hours before first use.
Registering handsets with the base
You must register the handsets with the base. You can use the
handset charger, or you can use the handset itself.
A base can support up to three handsets with three concurrent
calls. It can support up to eight handsets if they aren’t all used at
once. If you have more than three handsets and are getting busy
signals, add more bases to your installation in order to handle
more calls.
If
If the handset you want to register is already registered with another
base, you need to deregister the handset from that base before you
can register it with a new base. See “Deregistering a handset from a
base” on page 13
Fortinet Technologies Inc. Page 12 FON-860i Telephone User Guide
Using the handset charger
1. Press the Reset button on the back of the base. A five-minute
registration period starts, which allows handsets to register with
the base.
2. If the handset is turned off, press the Red Phone key to turn it on.
3. Place the handset in the handset charger. The handset
automatically registers with the base, and the Configure SIP
Domain message appears on the display. This message indicates
that you must configure the FON-860i as an IP extension, as
described later. Once the handset is registered, the left
connection status indicator in the display will turn yellow. See
“Handset screen — idle mode” on page 6.
4. Once the handset is registered, you can place additional
handsets in the handset charger for registration. If the five-minute
registration period has expired, but the handsets aren’t all
registered, press the Reset button on the back of the base to
start a new registration period.
Using the handset itself
1. Press the Reset button on the back of the base. A five-minute
registration period starts.
2. In Idle mode, press the OK key on the handset to access the
Main menu.
3. Choose Settings, and then press the OK key.
Reset button
enables handset registration
If you have multiple bases, only reset one base at a time, and wait
five minutes before resetting the next base.
Fortinet Technologies Inc. Page 13 FON-860i Telephone User Guide
4. Choose System settings, and then press the OK key.
5. Choose Handset settings, and then press the OK key.
6. Choose Register handset, press the OK key, and then press the
Yes softkey when prompted to register the handset. The handset
automatically registers with the base.
Deregistering a handset from a base
1. In Idle mode, press the OK key to access the Main menu.
2. Choose Settings, and then press the OK key.
3. Choose System settings, and then press the OK key.
4. Choose Handset settings, and then press the OK key.
5. Choose Deregister handset, press the OK key, and then press the
Yes softkey when prompted to deregister the handset.
Viewing all handsets registered with a base
1. In Idle mode, press the OK key to access the Main menu.
2. Choose Settings, and then press the OK key.
3. Choose System settings, and then press the OK key.
4. Choose Handset settings, and then press the OK key.
5. Choose Handsets, and then press the OK key. A list appears with
the handsets registered with the base.
Checking and updating firmware
Occasionally, you may want to check and/or update the FON-860i
firmware.
Checking the current firmware version
1. In Idle mode, press the Increase Volume button on the left side of
the handset. After a brief delay the phone will display a System
Status screen.
2. Press the down arrow button to show the second screen, which
includes the firmware version (next to the title “SW:”).
Fortinet Technologies Inc. Page 14 FON-860i Telephone User Guide
Checking for firmware updates
If there is no Internet access at this location
Update the firmware using the FortiVoice Management software.
Go to Tools > Update Phones and follow the instructions.
If there is Internet access at this location
1. Make sure that no calls are in progress on handsets connected to
the base station you wish to update. If your system uses
repeaters to extend the range of your handsets, turn the
repeaters off until the update process completes.
2. On a handset connected to the base, press the OK key to view
the main menu.
3. Use the up arrow key to select the Settings symbol, then press
the OK key.
4. Use the up arrow key to select the System Settings menu, then
press the OK key.
5. Use the up arrow key to select Firmware update, then press the
OK key. The handset will search for available updates.
6. If a newer version is available, a Firmware upd. screen will appear
showing the new version (e.g. Version0139). Ensure the newest
version is selected (use the arrow keys if needed) then press the
OK key.
If a Timeout or Error screen appears, contact your reseller or
Fortinet Techical Support at 1.866.393.9960.
7. A screen will appear with language options. Use the up/down
arrow keys to select the preferred language for your handset,
then press the OK key.
8. A warning dialog will appear notifying that updates may take up
to 20 minutes per handset, and asking whether to proceed.
Select either the Yes softkey to proceed, or the No softkey to go
to the previous menu.
If an update is selected, all handsets will display a progress
screen describing the update process. Each handset on the base
station will be updated sequentially.
Fortinet Technologies Inc. Page 15 FON-860i Telephone User Guide
9. When the update process completes, the handset will display a
Firmware upd. dialog stating the new firmware version number.
Press the OK key to return to normal handset operation.
For instructions on obtaining firmware for your region and language,
contact your reseller. If you purchased directly from Fortinet, visit
http://www.fortinet.com/fortivoice to obtain further information or
assistance.
If you use repeaters and turned them off in step 1, turn them back
on and ensure their correct operation.
Fortinet Technologies Inc. Page 16 FON-860i Telephone User Guide
Configuring the FON-860i as an
IP extension
After following the procedures described in “Installing the FON-860i”
on page 7, configure your phone as an IP extension. The phone can
be located within the office, or outside the office (i.e. an external IP
extension).
Before configuring a phone, ensure that no handsets registered with
the associated base are being used. If a handset is on a call, the call
will be terminated when the system resets the base during
configuration of the phone.
Configuring the FON-860i for use within the office
If the FON-860i is located within the office, it connects to your phone
system over the local area network (LAN).
1. Launch the FortiVoice Management software.
2. Select the Local Extensions/Fax page.
3. Click the Add button. The Add User / Extension window appears.
4. Set the Extension type to IP Extension.
The FON-860i requires version 7.00 or greater of the FortiVoice
Management software, which is available at
http://www.fortinet.com/fortivoice.
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