Fortinet FON-670i, FON-675i User Manual
FortiFone™ User Guide
for FON-670i and FON-675i
FortiFone™ User Guide for FON-670i and FON-675i
Revision 2
April 13, 2016
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Contents
Introduction....................................................................................................... 1
Phone features......................................................................................................... 1
Display layout........................................................................................................... 2
Programmable keys ................................................................................................. 3
Installation......................................................................................................... 4
Attaching the stand.................................................................................................. 4
Connecting the phone ............................................................................................. 4
Other connections ................................................................................................... 5
Using the touch screen............................................................................................ 5
Setting up the phone ............................................................................................... 5
For desktop use ................................................................................................. 4
For wall mounting .............................................................................................. 4
USB/SD card...................................................................................................... 5
HMDI interface ................................................................................................... 5
For use as an internal extension ........................................................................ 5
For use as an external extension ....................................................................... 5
Settings Overview............................................................................................. 6
Status....................................................................................................................... 6
Network.................................................................................................................... 7
WAN................................................................................................................... 7
DHCP interface ............................................................................................ 7
Static interface ............................................................................................. 7
PPPoE interface ........................................................................................... 8
QoS .................................................................................................................... 8
Port .................................................................................................................... 8
STUN.................................................................................................................. 9
802.1x ................................................................................................................ 9
Accounts.................................................................................................................. 9
Global................................................................................................................. 9
Account 1-6 ....................................................................................................... 9
Call ......................................................................................................................... 11
General............................................................................................................. 11
DND.................................................................................................................. 13
Dial plan ........................................................................................................... 13
Account 1–6 ..................................................................................................... 14
Display ................................................................................................................... 15
Operator mode................................................................................................. 15
Screen saver .................................................................................................... 15
Contents Page iii FortiFone User Guide
Power indicator ................................................................................................ 15
Desktop............................................................................................................ 15
Tone ....................................................................................................................... 15
Tone ................................................................................................................. 15
Volume ............................................................................................................. 16
Tone profile ...................................................................................................... 16
Time & date............................................................................................................ 16
Maintain ................................................................................................................. 16
Upgrade ........................................................................................................... 16
Service port...................................................................................................... 17
Password ......................................................................................................... 18
CWMP set........................................................................................................ 18
Backup............................................................................................................. 18
Phone reset...................................................................................................... 18
Update ............................................................................................................. 18
OTA system update ......................................................................................... 18
Audio...................................................................................................................... 19
Audio................................................................................................................ 19
Audio param..................................................................................................... 19
Video ...................................................................................................................... 19
Video param..................................................................................................... 19
Bandwidth........................................................................................................ 20
Softkey................................................................................................................... 21
MCAST................................................................................................................... 21
Reboot ................................................................................................................... 21
Using the Phone ............................................................................................. 22
Receiving a call ...................................................................................................... 22
Placing a call.......................................................................................................... 22
Putting a call on hold ............................................................................................. 23
Attended call transfer............................................................................................. 23
Blind call transfer ................................................................................................... 23
To transfer a call without announcing the transfer .......................................... 23
Manual method .......................................................................................... 23
Simple method........................................................................................... 23
3-party conference ................................................................................................ 24
Recording a call ..................................................................................................... 24
Call waiting ............................................................................................................ 24
Redial ..................................................................................................................... 24
Preprogrammed speed dial keys........................................................................... 24
Do not disturb ........................................................................................................ 25
Muting a call........................................................................................................... 25
Accessing your voicemail ...................................................................................... 25
Contents Page iv FortiFone User Guide
Line/extension appearance coverage.................................................................... 25
Hotline.................................................................................................................... 25
Troubleshooting ............................................................................................. 26
Information............................................................................................................. 26
Troubleshooting guide ..................................................................................... 26
Warranty .......................................................................................................... 27
Contents Page v FortiFone User Guide
Introduction
This user guide includes information about configuring and using your FON-670i and FON-675i
IP phone.
Phone features
• 7-inch TFT 800x480 touchscreen
• Up to 100 programmable keys
• Camera with adjustable position (FON-675i only)
• Speaker phone
• 2 gigabit ports allow you to share the network connection with your computer
• PoE support eliminates the need for a power adapter
Introduction Page 1 FortiFone User Guide
Button Function
Display layout
The phone has a 7-inch touchscreen with an 800 x 480 resolution, used to display information
to the user and interact with the phone. The bottom line displays frequently used features of
the phone.
Headset — toggles the headset on and off.
Menu — interacts with various apps on the phone. Holding the button will take a
screen shot.
Speaker — toggles the speaker on and off.
Return — press to return to previous screen.
Home — returns user to the home screen of the phone.
Dialpad — accesses dialpad on screen of the phone.
Calendar — displays a calendar with the option to create event entries.
DND — toggles do not disturb on and off.
SIP SMS Messenger — send SMS messages through VoIP. Requires a VoIP provider that
supports the feature.
App List — contains a list of all installed apps on the phone.
Voicemail — accesses voicemail and voicemail greetings.
Contacts — accesses contacts saved on the phone.
Call Log — access a list of incoming, outgoing and missed calls.
Settings — configure the phone and adjust various settings.
Introduction Page 2 FortiFone User Guide
On a FON-670i/675i phone, the top line displays the Extension Number and Status information.
Below is a list of the Status icons you will see.
The phone is in Handset mode.
The phone is in Headset mode.
The phone is in Silent mode, ringing has been disabled.
The phone is in Hands-Free mode, the speaker is active.
The phone has an Alarm set.
The phone has connected to the network and obtained an IP address successfully.
The phone has failed to connect to the network. Ensure network settings have been
configured correctly.
A USB key or SD card has been successfully connected to the phone.
Displayed when there was a Missed Call. Tap on the icon to switch to the call log and view
the missed calls.
Displayed when the phone is in Do Not Disturb mode.
Displayed when the phone is set to Call Forward.
Displayed when the phone is set to Auto Answer.
The Black List has been enabled. Calls that match the black list entry will follow the Busy call
handling setting of the extension.
Indicates that there is a new recording on the phone.
Programmable keys
Programmable keys are located on the right side of the screen and can be assigned for line,
extension or queue appearances that monitor the status of those resources.
Indicator Pattern Status
Solid green Line/extension/queue available
Solid red Line/extension/queue in use
Flashing green (slow) Line/extension/queue ringing
Flashing red (slow) Line/extension on hold
You can perform the following actions with the programmable keys:
• Pressing an extension appearance key that is available calls the extension.
• Pressing a line appearance key that is available connects you with that line.
• Pressing a line or an extension appearance key in a ringing state answers the call.
• Pressing an appearance key in a hold state picks up the call.
• Pressing an extension appearance key while on a call transfers your call to that extension.
Introduction Page 3 FortiFone User Guide
Installation
Attaching the stand
For desktop use
1. Line the 4 posts on the top of the base up with the 4 holes on the back of the phone.
2. Slide up into place until secure.
For wall mounting
1. Remove center screw from the base and separate the two parts.
2. Attach top part of base to the phone.
3. Mark and drill tthree 5/16" (7 mm) holes.
4. Insert plastic wall anchors (not included) into the holes. Insert and tighten three screws
(not included), leaving about 1/8" (2.5 mm) exposed.
5. Slide the phone over the screws and ensure the phone is secure. It may be necessary to
remove the phone and tighten or loosen the screws for secure mounting.
Connecting the phone
1. Connect the handset cord to the handset and the jack on the phone.
2. Optionally connect an amplified headset to the jack.
Installation Page 4 FortiFone User Guide
3. Connect the WAN port to the network with the provided Ethernet cable.
4. Optionally connect your desktop PC to the PC port with an Ethernet cable (not supplied).
5. If the network supports PoE, a power adapter is not required. The phone requires 5.5 W to
function with PoE. If PoE is not supported on the network, connect the power adapter to the
DC12V 1A power jack.
Other connections
USB/SD card
You can increase the amount of file storage on the phone by connecting a USB disk or SD card
into the appropriate connection located on the top of the phone.
HMDI interface
You can output video and audio through the HDMI type A interface.
Using the touch screen
Tapping an icon with your finger will activate that particular feature. Some menus and settings
are scrollable. To scroll through a menu or feature, gently slide your finger up, down, left or right
on the screen.
Setting up the phone
For use as an internal extension
The phone supports plug and play installation and will automatically download its configuration
from the FortiVoice system. The phone will display the extension number and name when it has
registered.
Once configured within the FortiVoice system, reboot the phone to download its configuration
and register to the system.
For use as an external extension
1. On the screen of the phone press the Settings icon.
2. Scroll the left-hand menu and select Maintain.
3. On the Upgrade tab, enter the public IP address of the FortiVoice system in the Server
Address field.
4. Set the Protocol Type to TFTP.
5. Set the Update Mode to Update After Reboot.
6. In the left-hand menu, scroll down and select Reboot.
Installation Page 5 FortiFone User Guide
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