Page 1
FON-600 Telephone
User Guide
Page 2
FON-600 Telephone User Guide
April 12, 2013
27-400-168570-20130412
Copyright © 2013 Fortinet, Inc. All rights reserved. Fortinet®,
FortiGate®, and FortiGuard®, are registered trademarks of
Fortinet, Inc., and other Fortinet names herein may also be
trademarks of Fortinet. All other product or company names may
be trademarks of their respective owners. Performance metrics
contained herein were attained in internal lab tests under ideal
conditions, and performance may vary. Network variables,
different network environments and other conditions may affect
performance results. Nothing herein represents any binding
commitment by Fortinet, and Fortinet disclaims all warranties,
whether express or implied, except to the extent Fortinet enters
a binding written contract, signed by Fortinet’s General Counsel,
with a purchaser that expressly warrants that the identified
product will perform according to the performance metrics
herein. For absolute clarity, any such warranty will be limited to
performance in the same ideal conditions as in Fortinet’s internal
lab tests. Fortinet disclaims in full any guarantees. Fortinet
reserves the right to change, modify, transfer, or otherwise revise
this publication without notice, and the most current version of
the publication shall be applicable.
Technical Documentation docs.fortinet.com
Knowledge Base kb.fortinet.com
Customer Service & Support support.fortinet.com
Training Services training.fortinet.com
FortiGuard fortiguard.com
Document Feedback techdocs@fortinet.com
Page 3
Table of Contents
Installing your phone............................................................ 1
Introduction............................................................................... 1
Important safety instructions .................................................... 1
Part checklist ............................................................................ 3
Installation................................................................................. 3
Connecting the handset...................................................... 3
Connecting power directly from the AC adapter ................ 3
Connecting power through cord adapter ........................... 3
Wall mounting ........................................................................... 4
Setting up your phone.......................................................... 5
Configure area codes (North America) ..................................... 5
Configure the outside line access code ................................... 6
Extensions with direct line access............................................ 6
To enter outside line access code ...................................... 6
Selecting ring tone.................................................................... 6
Adjusting the display angle....................................................... 7
Adjusting the display contrast .................................................. 7
Adjusting the handset receiver volume..................................... 7
Adjusting the headset receiver volume..................................... 7
Adjusting speakerphone receiver volume................................. 8
Using your phone.................................................................. 9
Overview .................................................................................. 9
Phone display ......................................................................... 11
Menus and softkeys................................................................ 11
Making a call........................................................................... 12
Redialing calls......................................................................... 12
Receiving calls ........................................................................ 13
Hanging up a call .................................................................... 13
Table of Contents Page i FON-600 Telephone User Guide
Page 4
Putting a call on hold .............................................................. 13
Call waiting and queued calls................................................. 14
Transferring a call ................................................................... 14
Conferencing calls .................................................................. 14
Parking a call .......................................................................... 15
To retrieve a call that has been parked ............................ 15
Picking up a call...................................................................... 15
Intercom and group paging .................................................... 16
Intercom Paging................................................................ 16
Group Paging.................................................................... 16
Do not disturb ......................................................................... 17
Ring once feature ................................................................... 17
Send a call to voicemail.......................................................... 17
Check voicemails.................................................................... 18
Accessing the call log............................................................. 18
Viewing the caller ID list.......................................................... 18
Calling back a number from the call log ................................. 19
Deleting a call from the call log............................................... 19
Using one-touch speed dials.................................................. 19
Using the phone directory ...................................................... 19
Searching telephone numbers in the directory....................... 20
Deleting entries in the directory.............................................. 20
Programming a new phone number ....................................... 20
While reviewing the call Log ............................................. 21
Saving a caller’s name and number ....................................... 21
Maintenance information................................................... 22
Avoid rough treatment ............................................................ 22
Cleaning.................................................................................. 22
Appendix A .......................................................................... 23
Connecting power through building wiring............................. 23
Table of Contents Page ii FON-600 Telephone User Guide
Page 5
Troubleshooting.................................................................. 24
Resetting your telephone’s programming .............................. 24
Basic reset ........................................................................ 24
Reset to factory fefaults.................................................... 24
Blank screen ........................................................................... 24
Phone doesn’t ring ................................................................. 25
No dial tone ............................................................................ 25
No caller ID ............................................................................. 25
Handset doesn’t work ............................................................ 25
Problems dialing ..................................................................... 25
Message waiting count does not work................................... 25
Can’t receive on-hook intercom calls..................................... 26
Can’t receive group paging .................................................... 26
Limited warranty................................................................. 27
Table of Contents Page iii FON-600 Telephone User Guide
Page 6
Installing your phone
Introduction
Congratulations on the purchase of your new FON-600 telephone.
This phone is specifically designed to take full advantage of the features of
the FortiVoice line of phone systems.
FON-600 feature overview
• Superior speakerphone
• Large hi-resolution screen
• Menu-driven user interface
• Combined power/telephone cord
• RJ22 and 2.5 mm headset jacks
• Data port
• Message waiting count
• Multiple ring tones
• Call timer
• 99 name telephone directory
• 99 entry caller ID log
• Last 5 number redial list
• Intercom & group paging
• Ring once feature
Important safety instructions
When using telephone equipment, basic safety precautions should always
be followed to reduce the risk of fire, electrical shock and injury, including
the following:
1. Read and understand all instructions in this User Guide.
2. Follow all warnings and follow all instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use
liquid or aerosol cleaners. Use a damp cloth for cleaning.
4. Telephones should not be used in a bathtub, shower or pool.
Immersion of the telephone in water could cause an electrical shock.
Installing your phone Page 1 FON-600 Telephone User Guide
Page 7
5. Slots and openings in the cabinet back or bottom are provided for
ventilation, to protect it from overheating. These openings must not be
blocked or covered. This product should never be placed near or over
a radiator, heat register or stove.
6. This product should be operated only with the power adapter provided.
7. Do not allow anything to rest on the telephone line cord or power cord.
Do not locate this product where its cords will be stepped on or
interfered with.
8. Do not overload outlets and extension cords, as this can result in the
risk of fire or electric shock.
9. Never push objects of any kind into this product through the cabinet
slots, as you may touch dangerous voltage points or short out parts
that could result in fire or electrical shock.
10. Never spill liquid of any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this product.
Take it to a qualified service technician when service or repair work is
required. Opening or removing covers may expose you to dangerous
voltage or other risks. Incorrect reassembly can cause electrical shock
when the product is subsequently used.
12. Never touch un-insulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
13. Never install or modify telephone wiring during a lightning storm.
14. Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
15. Use caution when installing or modifying telephone lines.
16. Unplug the telephone from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
• The power cord is frayed or damaged.
• If liquid has been spilled into the telephone.
• If the telephone has been exposed to rain or water.
• If the telephone does not operate properly by following the
operating instructions.
• If the telephone has been dropped or the enclosure damaged.
• If the telephone exhibits distinct changes in performance.
17. Avoid using a telephone during a thunderstorm. There may be a
remote risk of electrical shock from lightning.
18. Do not use the telephone to report a gas leak in the vicinity of the leak.
Installing your phone Page 2 FON-600 Telephone User Guide
Page 8
Part checklist
The following parts are included with your FON-600 telephone:
• Telephone base
• Telephone handset
• Line and handset cords
• AC/DC adapter
• Cord adapter
• User Guide
Installation
Connecting the handset
Connect one end of the coiled handset cord to the handset jack on the left
side of the phone and connect the other end of the coiled handset cord to
the jack on the handset.
Connecting power directly from the AC adapter
Alternatively, you can power this phone by directly connecting the AC
power adapter to the phone.
1. Remove the rubber cap covering the DC12V plug behind the phone.
It is located beside the TEL LINE jack.
2. Connect the AC adapter plug to the DC12V jack of the telephone.
3. After installation, lift the telephone’s handset and listen for the dial
tone. If there is no dial tone, check to make sure all cords are firmly
plugged into their jacks.
Connecting power through cord adapter
To minimize the number of wires going to the FON-600, you can use the
cord adapter to connect the AC adapter power to the telephone through
the line cord.
1. Connect the AC adapter to an electrical wall outlet.
2. Connect the AC adapter plug to the DC jack of the cord adapter. The
LED is lit to indicate DC power is available.
Installing your phone Page 3 FON-600 Telephone User Guide
Page 9
3. Connect one end of the short line cord to the FortiVoice or wall jack
and connect the other end of the short line cord to the TO LINE jack of
the cord adapter.
4. Connect one end of the long line cord to the TO PHONE jack of the cord
adapter and connect the other end to the TEL LINE jack of telephone.
You must use the long cord provided with your phone. Alternatively, the
FON-600 can be powered through building wiring. See “Appendix A” on
page 23 for further details.
Wall mounting
1. Turn the phone over so that you are looking at the bottom of the
phone. Insert tabs at the narrow end of the wall-mount bracket into the
holes at the rear of the phone bottom. Press and latch the tabs at the
thicker end of the wall bracket into holes at the front end of phone. The
bracket has two round plastic holes that can be used to hang your
phone on the wallplate on your wall.
If you do not wish to mount your phone on the wall, the wall mount bracket
can be reversed to raise the angle of the phone’s display when sitting on a
table or desk.
Installing your phone Page 4 FON-600 Telephone User Guide
Page 10
Setting up your phone
1. Press the button to configure the
MENU
phone. The menu screen will be displayed.
2. You can use the button or the button to
move the selection indicator up or down, and
press the button to select an option.
DIAL/ENTER
Alternatively, you can just press a digit to select
the corresponding option.
3. If you made a mistake during telephone set up procedures, press the
GOODBYE
button. Set up procedure is terminated and the idle state
screen will be displayed.
Configure area codes (North America)
If you enter your local area codes, caller ID number
can be dialed correctly in North America. If you dial
your local calls using 7 digits (e.g., 555-1212), you
need to enter your area code for 7-digit dialing.
Otherwise, enter up to 3 area codes for 10-digit local
dialing. To enter area codes:
1. Press the button followed by A.
2. If you dial your local calls using 7 digits (e.g., 555-1212), press A to
enter your local area code.
3. If you dial your local calls using 10 digits (e.g., 303-555-1212), press
S to enter up to 3 area codes for 10-digit dialing.
4. If you use this phone in an area where the caller’s number can be
dialed without modification, do not enter any area code. Caller’s
number will be dialed as it is received. If you enter an area code by
mistake, use the button to delete an area code.
5. If you enter any area code, caller’s number will be displayed with the
North American format (613-725-2980). If you don’t enter any area
code, caller’s number will be displayed as it is received (6137252980).
MENU
MENU
Use / Enter to Select
1 = Enter area codes
2 = Enter access code
3 = Select ring tone
4 = Select flash duration
MENU
Use / Enter to Select
1 = 7-digit dialing
2 = 10-digit dialing
Setting up your phone Page 5 FON-600 Telephone User Guide
Page 11
Configure the outside line access code
The outside line access code is dialed prior to any
number over 6 digits stored in the directory, speed
dial buttons, or the call log. A stored number with 6
or fewer digits is considered an internal number. The
outside line access code is not dialed for an internal
call. A 3 second pause is inserted automatically
between the outside line access code and the phone number.
Extensions with direct line access
Direct line access allows you to access the outside phone lines directly,
without having to enter a line access code. If your FortiVoice extension is
programmed for direct line access, enter ? as your line access code. This
will ensure that features and dialing operate properly for your extension.
To enter outside line access code
1. Press the button followed by S.
2. Enter your outside line access code or ? if your extension is
configured for direct line access.
3. Press the button to store the access code.
MENU
SAVE
Use Save to End
9
# = DLA Mode Enable
Enter Access Code
Selecting ring tone
You can select one of four ring tones for this
telephone:
1. Press the button followed by D.
MENU
2. The phone rings with Ring Tone 1 for about
2 seconds.
3. Press the button to select Ring
SAVE
Tone 1; or
4. Press the button or the button to select another ring tone.
5. After the end of the desired ring tone, press the button to
select it.
Setting up your phone Page 6 FON-600 Telephone User Guide
Use Save to End
Use / Enter to Select
1 = Ring tone 1
2 = Ring tone 2
3 = Ring tone 3
4 = Ring tone 4
SAVE
Page 12
Adjusting the display angle
You can optimize the display by adjusting the viewing angle. To adjust the
viewing angle, move the rear edge of the display module up or down.
Adjusting the display contrast
The display can be adjusted to suit the light level of your room and your
viewing preference. To make the contrast of the display lighter or darker,
press the button to the right of the screen until the desired contrast is
reached.
Adjusting the handset receiver volume
To adjust the handset receiver volume:
1. Lift the handset and listen to the dial tone.
2. Press the right side of the button to increase the receiver
volume.
3. Press the left side of the button to decrease the receiver
volume.
4. Replace the handset when the desired receiver volume is reached.
VOLUME
VOLUME
Adjusting the headset receiver volume
If you wish to use a headset with this telephone, we recommend a headset
with a built-in amplifier for the microphone. An amplifier for adjusting
headset receiver volume is built into this telephone. If you need to adjust
the headset receiver volume:
1. Press the headset button and listen to the dial tone.
2. Press the right side of the button to increase the receiver
volume.
3. Press the left side of the button to decrease the receiver
volume.
Setting up your phone Page 7 FON-600 Telephone User Guide
VOLUME
VOLUME
Page 13
4. Press the headset button or the button when the
GOODBYE
desired receiver volume is reached.
The headset and handset volumes are tied together. Changing the headset
volume will also change the handset volume.
Adjusting speakerphone receiver volume
To adjust the speakerphone receiver volume:
1. Press the button and listen to the dial tone.
2. Press the right side of the button to increase the receiver
SPEAKER
VOLUME
volume.
3. Press the left side of the button to decrease the receiver
VOLUME
volume.
4. Press the button or the button when the desired
SPEAKER GOODBYE
receiver volume is reached.
Setting up your phone Page 8 FON-600 Telephone User Guide
Page 14
Using your phone
Overview
Key Label Usage
1 Display High-resolution display with 6 softkey labels.
2 Hookswitch On-hook and off-hook control for the handset.
3 Keypad Use to dial and program.
4 Adjust receiver volume for handset, speaker and
5 Message light Visual message waiting indicator.
6
7,8 Menu-driven keys for controlling phone calls.
9 In-use light ON when phone is in use.
Using your phone Page 9 FON-600 Telephone User Guide
VOLUME
button
SOFTKEYS
headset. Adjusts ringer volume.
Adjust display contrast.
Page 15
Key Label Usage
10
View call log starting with the oldest call.
Scroll up when viewing a list.
11
12
13 Dial displayed number.
DIAL/ENTER
Move cursor left during programming.
Move cursor right during programming.
Accept entry during programming.
14
View call log starting with newest call.
Scroll down when viewing a list.
15
FLASH
or
RECALL
16 Access the phone directory.
17
18 Access the redial list.
19 Mute the microphone during a call. Light is on when
DIAL/ENTER
DIRECTORY
REDIAL
MUTE
Send a flash or recall on the line when on a call.
Include a flash or recall in a programmed phone number
or programmable key.
Activate the headset.
enabled. Enable/disable ring once feature when idle.
20 Insert a pause when programming phone numbers.
21 Hang up a call at any time or exit programming.
22 Activate the speaker phone.
DIAL/ENTER
PAUSE
GOODBYE
SPEAKER
Hang up when on a speakerphone call.
23 Access the telephone configuration menu.
24 Start the programming of a directory entry or
MENU
SAVE
programmable button.
25 Delete a call record or directory entry.
DELETE
26-32 Buttons Program to quickly dial phone numbers or access
FortiVoice features.
33 Index Index card. Indicate the extension number.
34 Speakerphone
ON when the speakerphone is enabled.
indicator
Using your phone Page 10 FON-600 Telephone User Guide
Page 16
Phone display
The phone’s display is used to show call information as well as offer menu
functions associated with the six softkeys on both sides of the display.
Menus and softkeys
Using the or button to access FortiVoice features
FLASH RECALL
may cause the softkeys to be incorrect for the state of the call.
There are two main menus displayed on the phone. The first one is the Idle
menu, when the phone is idle. The second one is the Connected menu
when the phone is connected to a call.
There are other sub-menus such as incoming call or feature sub-menus
such as when a conference has been started.
When the phone is Idle, the display will show the following call menu:
12/09 03:00 PM
Pick Up Do not Disturb
Un-park Voicemail
Un-hold Paging
When the phone is on an active call, the display will show the following
call menu:
12/09 03:00 PM 00:05:21
613-725-2980
John Smith
Transfer Trade Calls
Park Conference
Hold Send to VMail
Using your phone Page 11 FON-600 Telephone User Guide
Page 17
Making a call
Calls can be initiated in a number of different ways:
Traditional — Lift the handset and dial the number.
Handsfree or headset — Press the or button and dial the
number.
Call log — Dial from the call log. See “Calling back a number from the call
log” on page 19.
Directory — Dial from the Phone Directory. See “Using the phone
directory” on page 19.
One-touch speed dial — Press the desired “One Touch” speed dial key to
call a preprogrammed number.
Outside line access code is dialed automatically before any number with 7
or more digits stored in the call log, directory, or memory buttons.
If you use the telephone keypad to dial a number, dial the outside line
access code before the number.
You can switch a call between the handset, speakerphone or headset
during the call by either lifting the handset, pressing the speaker or
headset buttons.
Redialing calls
1. When you press the button, a list of previously dialed
numbers is displayed. The most recently dialed number is displayed
on the top of list.
2. Press the button and the button to move the highlighted line up
and down, respectively. Press the button when the desired
number is highlighted.
SPEAKER
REDIAL
DIAL/ENTER
Using your phone Page 12 FON-600 Telephone User Guide
Page 18
Receiving calls
When receiving calls, your phone will ring and
the display will show caller identity information if
you are subscribed to Caller ID service.
To answer an incoming call:
1. Lift the handset, or
2. Press the button or softkey, to answer the call in
SPEAKER ANSWER
speaker phone mode, or
3. Press the button to answer the call in headset mode.
You can mute the ringing for the incoming call by pressing the
softkey.
Ringing volume can be adjusted or turned off by using the
button while the phone is idle or ringing.
Hanging up a call
1. You can hang up a call by pressing the button or putting the
handset back in the cradle.
Putting a call on hold
GOODBYE
12/09 03:00 PM
613-725-2980
John Smith
Answer Ignore
IGNORE
VOLUME
1. You can put a call on hold by pressing the softkey. Once a
HOLD
call is on hold, you can hang up your phone without losing the call.
2. In order to get reconnected to a call that you previously put on hold,
you must first lift the handset or the button, then press the
UNHOLD
softkey. You will be reconnected to your previous call.
SPEAKER
A call that was put on hold at a specific extension can only be retrieved
from the same extension. In order to reconnect to the call from a different
extension, you need to use the call Park and Unpark functions.
Using your phone Page 13 FON-600 Telephone User Guide
Page 19
Call waiting and queued calls
When on a call, it is possible to receive another call if your extension is
configured for call waiting as the chosen action in the busy call handling
option of the FortiVoice. It is also possible to automatically queue
incoming calls to your extension or ring group.
If you receive a call waiting or queued call notification while on a call, you
can answer the call waiting or queued call and put the current caller on
hold by pressing the softkey. It is possible to switch between
calls by repeatedly using the softkey.
TRADE CALLS
TRADE CALLS
Transferring a call
When you are on a call, you can transfer it to
another extension or voice mailbox.
1. Press the softkey to put the
TRANSFER
current call on hold.
2. Dial the number of the extension you wish to
send the call to and press the
OK
12/09 03:00 PM 00:05:21
Call Waiting:
613-725-2980
Jane Macdonald
Transfer Trade Calls
Park Conference
Hold Send to VMail
softkey.
3. Hang up the call or press the softkey to complete the transfer.
COMPLETE
The person on hold will be connected to the number you just dialed.
4. If the number you dialed is busy or unavailable, you can press the
CANCEL TRANSF
softkey to get reconnected to your call on hold.
Conferencing calls
When you are on a call, you can add another person to create a three-way
call.
1. Press the softkey to put the current call on hold.
2. Dial the number of the extension or phone number of the person you
would like to conference with and press the softkey. If you
have direct line access enabled at your extension, you will first need to
dial L or another hunt group before dialing the second phone number.
3. Once the person has answered, press the softkey to add
the call currently on hold to your conversation.
4. If the number you dialed is busy or unavailable, you can press the
CANCEL CONF
Using your phone Page 14 FON-600 Telephone User Guide
CONFERENCE
OK
JOIN CALLS
softkey to get re-connected to your call on hold.
Page 20
Parking a call
Parking a call puts the call on hold in one of ten park orbits, and allows you
or someone else in your office to retrieve the call from any phone.
1. Press the softkey to park the current call.
2. The system will respond by confirming the call is parked and will
announce the park orbit. The orbit is between 500 and 509.
To retrieve a call that has been parked
1. From any phone, lift the handset or press the button.
2. Press the softkey, followed by the <park orbit> and the
OK
specified.
Picking up a call
Call pick up allows you to answer a call ringing at someone else’s extension.
When another extension is ringing:
1. Lift the handset or press the button.
2. Press the softkey.
3. Select Pick up any call to pick up the extension that is ringing.
4. Select the Pickup specific extension to pick up a call at the specified
extension. You will be connected to the incoming call.
PARK
SPEAKER
UNPARK
softkey. You will be connected to the call parked in the orbit
SPEAKER
PICKUP
Pick up works only for incoming external calls.
Using your phone Page 15 FON-600 Telephone User Guide
Page 21
Intercom and group paging
The phone menus support two types of paging: Intercom paging and
Group paging.
Intercom Paging
On-hook intercom paging calls are automatically answered in speaker
mode, enabling instant hands-free two-way communication. The
telephone at the target extension must also support intercom.
1. Press the softkey.
2. Select the softkey.
PAGING
INTERCOM
3. Enter the extension you want to intercom with.
4. Press the softkey.
OK
You will be connected to the extension specified.
Group Paging
Group paging calls are similar to on-hook intercom calls, but to a ring
group and are only one-way audio for announcements. All the phones in
the ring group are automatically answered in speaker mode to receive the
page. The phones in the ring group must support group paging.
1. Press the softkey.
2. Select the softkey.
3. Enter the ring group number.
4. Press the softkey.
You are now connected to every telephone set in the ring group and can
proceed with your page.
PAGING
GROUP PAGING
OK
Using your phone Page 16 FON-600 Telephone User Guide
Page 22
Do not disturb
You can enable do not disturb on your extension and you will not receive
any calls at that extension. All calls will follow the do not disturb call
cascade option for your extension, such as going directly to voicemail.
To enable/disable do not disturb:
1. Lift the handset or press the / button (optional).
2. Press the softkey.
3. Press the / softkey.
DO NOT DISTURB
ENABLE DISABLE
4. The Do Not Disturb setting of your extension will be changed. You will
receive a system confirmation of Do Not Disturb “ON”or Do Not
Disturb “OFF”.
Ring once feature
The phone has a useful feature for minimizing ringing noise in an office
environment. The phone can be set to ring only one time. Subsequent
rings will be muted and the in-use light will flash during each ring.
To enable this feature, simply press the button while the phone
is on-hook.
Send a call to voicemail
While on a call, you may wish to send the caller to a voice mailbox in order
for that caller to leave a message for someone else.
While on a call:
SPEAKER
MUTE
1. Press the softkey.
2. Enter the desired voice mailbox number and press softkey.
SEND TO VMAIL
OK
3. Hang up the call and the caller will now be able to leave a message.
Using your phone Page 17 FON-600 Telephone User Guide
Page 23
Check voicemails
The phone will indicate that you have new voice
messages in your voice inbox by flashing the
message waiting lamp.
The phone will also display the number of new
voice messages you have.
This is shown on the display when the phone is idle.
To access your voice mailbox:
1. Press the softkey.
VOICEMAIL
2. Enter your password + ?.
Accessing the call log
When you receive a call, the phone number and name of the caller appears
on the display with the day and time the call was received and is then
stored in the Call Log.
When a new call comes in, you must let your phone ring at least twice in
order for the caller ID information to be displayed.
Each call is assigned a call number. The most
recent call has the highest number (e.g. #99)
and the oldest call has the smallest number
(e.g. #01).
12/09 03:00 PM
New Voice Message 03
Pick-up Do not disturb
Un-park Voicemail
Un-hold Paging
09/28 06:43 PM
Call log #01
480-948-4928
JOHN SMITH
Viewing the caller ID list
The phone automatically stores the caller ID information of the last 99 calls
received in the call log. It keeps track of all calls received, whether they
were answered or not. The oldest call in the call log is always call #1. The
highest numbered call (or call #99 if the call log is full) is always the most
recent call. If the call log is full with 99 calls and a new call comes in, the
oldest call, call #1, is automatically deleted to make room in the log for the
new call.
Press the button or the button to review the caller ID log from the
oldest and the newest call, respectively.
Using your phone Page 18 FON-600 Telephone User Guide
Page 24
Calling back a number from the call log
To call back a number from the call log:
1. Press the button or the button until the number you want to call
is displayed.
2. Press the button. The number is dialed automatically.
You need to have properly programmed your telephone with area code,
outside line access code or mode (e.g. L, : or direct line access) for this
feature to work properly.
DIAL/ENTER
Deleting a call from the call log
1. To delete a caller ID record in the log, press the button
when the record is displayed. The record is permanently erased.
2. To delete all entries in call log, press and hold the button for
5 seconds when one of the caller ID records is displayed. All records
are permanently erased.
Using one-touch speed dials
The phone has 7 programmable one-touch speed dial buttons. Pressing a
speed dial key will automatically dial the programmed phone number.
Speed dial keys can be programmed by pressing . See
“Programming a new phone number” on page 20 for more details.
Using the phone directory
The directory makes dialing frequently-used phone numbers quick and
easy. You can enter the numbers and names by using the telephone
keypad or by copying a caller’s name and number from the caller ID call
log into the directory.
DELETE
DELETE
SAVE
Using your phone Page 19 FON-600 Telephone User Guide
Page 25
Searching telephone numbers in the directory
You can search for an entry in the directory when the phone is in use or idle.
1. Press and one entry is displayed.
DIRECTORY
2. Press or until the record you want is displayed.
3. You can also press the appropriate keypad button one or more times
to reach the first character of the name for which you are searching.
For example, by pressing G G, the first record with a name starting
with “K” is displayed. Press and the next “K” listing is displayed.
4. To dial the number displayed, press . The speakerphone is
DIAL/ENTER
activated automatically before dialing.
5. To leave the directory mode at any time, press .
Deleting entries in the directory
1. To delete an individual entry in the directory, press when the
entry is displayed. The entry is permanently erased.
2. To delete all entries in directory, press and hold for 5 seconds
when one of the directory entries is displayed. All entries are
permanently erased.
Programming a new phone number
To store a new number and name in the directory for a speed dial key:
GOODBYE
DELETE
DELETE
1. Press the button when the phone is idle.
2. Press the button or any one of the programmable buttons.
SAVE
DIRECTORY
3. Use the keypad to enter the telephone number, including the
long-distance prefix that you need for dialing this number. Insert a
pause or multiple pauses where required by using the
PAUSE
button.
4. Press to save the number.
SAVE
Do not include the outside line access code in the phone number you
entered.
Using your phone Page 20 FON-600 Telephone User Guide
Page 26
5. Use the keypad to enter the name. The number and letters on each
telephone button are displayed in turn. When the desired character is
displayed, you can enter the next character. If you have to use the
same button to enter the next character, press button to move the
cursor to the next position and enter the next character. To insert a
space, press button to move the cursor to the right.
6. After entering all characters, press .
SAVE
While reviewing the call Log
Pressing the softkey while viewing a call record will automatically
SAVE
save the caller’s name and number to the directory or a speed dial key.
Saving a caller’s name and number
You can save the name and number of a caller while reviewing your call log.
1. When the number and name you wish to store are displayed, press
SAVE
.
2. Press or one of the memory buttons.
3. If you don’t wish to change the name of caller, press again
to save this entry.
4. If you wish to change the name of caller, press the button to move
cursor to the first character you wish to modify and use the keypad to
modify the name.
5. After entering all characters, press to save this
number/name.
Programming phone numbers
• Do not program the outside line access code L or : as part of the
number. The phone automatically inserts it for numbers that are 7 digits
or more.
• You can include pauses in the dialing of the number by pressing the
• You can include Flash or Recall in the dialing sequence by pressing the
• If your phone is configured for direct line access, the phone will never
insert a line access code L or :.
These tips also apply to programming phone book entries.
DIRECTORY
PAUSE
FLASH RECALL
button.
or button.
SAVE
SAVE
Using your phone Page 21 FON-600 Telephone User Guide
Page 27
Maintenance information
Although your phone is designed to be maintenance-free, it contains
sensitive electronic parts. Treat it with care to assure the best performance.
Avoid rough treatment
Avoid dropping the phone. The original packaging should be used for
protection if you must ship the phone. Dropping or damaging the phone
will void the warranty.
Cleaning
The hard plastic casing on your phone has a durable finish. Clean exposed
parts with a soft, slightly damp cloth. To remove stains, use a mild soap.
Never use detergents, excess water, treated cloths, harsh cleaning agents,
or sprays.
Maintenance information Page 22 FON-600 Telephone User Guide
Page 28
Appendix A
Connecting power through building wiring
The phone can be powered through building wiring from a wiring
distribution frame, provided all building wiring requirements are met.
FON-600
FortiVoice
The phone cord adapter, AC adapter, short line cord must be located near
the wiring distribution frame and phone system (e.g. FortiVoice).
1. Connect the AC adapter to an electrical wall outlet, and connect the
AC adapter end plug to the DC jack of the cord adapter. The LED will
light to indicate DC power is available.
2. Connect one end of the supplied short line cord to the TO LINE jack of
the cord adapter, and the other end to your phone system
(e.g. FortiVoice extension jack).
3. Connect one end of a 6-pin, 6-conductor (6p6c) RJ11 cable* (not
supplied) from the TO PHONE jack of the cord adapter and connect
the other end to the appropriate point on the distribution frame. (*also
known as RJ25 cable)
4. Using CAT3/5e cable (maximum
length 100 m/328 ft) wired as shown
at right, connect the distribution
frame terminal to the RJ11
telephone wall jack that will connect
to the telephone. (This is required for
RJ11 6p6c RJ11 6p6c CAT3/5e
Wire Colour (RJ25) pins Wire Colour
white/green 1 white/green
(not used) 2 (not used)
blue 3 blue
white/blue 4 white/blue
(not used) 5 (not used)
green 6 green
each FON-600 wall jack).
5. At the phone location, connect one end of the supplied long line cord
to the TEL LINE jack on the phone, and the other end to the RJ11
telephone wall jack.
Appendix A Page 23 FON-600 Telephone User Guide
Page 29
Troubleshooting
If you have any problems with your telephone, determine first if the
problem is with your phone or with the phone line.
Resetting your telephone’s programming
Electrostatic shocks or power surges (e.g., from lightning) may cause the
phone to lock up. There are two ways to reset the phone.
Basic reset
1. Disconnect the power cord from the phone.
2. Wait for 10 seconds.
3. Reconnect the power cord to the phone.
Reset to factory fefaults
If the basic reset cannot return the phone to the normal operating
condition, you must restore to factory defaults. All information stored in
memory will be erased.
1. Disconnect the power cord from the phone.
2. Wait for 10 seconds.
3. Press and hold and when reconnecting the power cord
to the phone.
4. When firmware version number is displayed, release the buttons.
DELETE
Blank screen
• Verify that your power adapter is properly connected.
• If you are using the power cord adapter, verify that it is properly
connected and that you are using the long phone cord provided with
your phone.
Troubleshooting Page 24 FON-600 Telephone User Guide
Page 30
Phone doesn’t ring
• Verify that the ringer is not turned off. Press the button while
the phone is idle to turn the ringer on.
• Verify that the line cord is properly connected and that dial tone is
present when going off-hook.
• Verify that the FortiVoice is properly programmed for your extension’s
call handling.
• Verify that do not disturb is disabled for your extension.
No dial tone
• Verify that the line cord is properly connected.
• Try with a different line cord.
• Test the telephone in a different jack. If it works, then the jack may be
defective or the FortiVoice may be wired incorrectly.
No caller ID
• Check caller ID subscription. In order to receive caller ID for external
calls, you must be subscribed to the caller ID service from your
telephone service provider.
VOLUME UP
Handset doesn’t work
• Verify that the coiled handset cord jack is fully inserted into the handset.
Problems dialing
• Ensure that your setting for outside line access code, for example L,
: or ? for direct line access, matches the setting on the FortiVoice.
Message waiting count does not work
• Verify that your extension is programmed in FortiVoice as an FON-600.
Troubleshooting Page 25 FON-600 Telephone User Guide
Page 31
Can’t receive on-hook intercom calls
• Verify that your extension is programmed in FortiVoice as an FON-600.
Can’t receive group paging
• Verify that your extension is programmed in FortiVoice as an FON-600.
Troubleshooting Page 26 FON-600 Telephone User Guide
Page 32
Limited warranty
This phone is covered by a one-year limited warranty against
manufacturing defects.
http://www.fortivoice.com/support.
For warranty service:
• In North America, please call 1-866-393-9960 for further information.
• Outside North America, contact your sales representative for return
instructions.
You will be responsible for shipping charges, if any. When you return this
telephone for warranty service, you must present proof of purchase.
Limited warranty Page 27 FON-600 Telephone User Guide
Page 33
Loading...