Fortinet FON-450i, FON-550i User Manual
FON-450i and FON-550i Telephones
User Guide
FON-450i and FON-550i Telephones User Guide
July 12, 2012
27-400-166720-20120712
Copyright © 2012 Fortinet, Inc. All rights reserved. Fortinet®, FortiGate®, and FortiGuard®, are
registered trademarks of Fortinet, Inc., and other Fortinet names herein may also be trademarks
of Fortinet. All other product or company names may be trademarks of their respective owners.
Performance metrics contained herein were attained in internal lab tests under ideal conditions,
and performance may vary. Network variables, different network environments and other
conditions may affect performance results. Nothing herein represents any binding commitment
by Fortinet, and Fortinet disclaims all warranties, whether express or implied, except to the
extent Fortinet enters a binding written contract, signed by Fortinet’s General Counsel, with a
purchaser that expressly warrants that the identified product will perform according to the
performance metrics herein. For absolute clarity, any such warranty will be limited to
performance in the same ideal conditions as in Fortinet’s internal lab tests. Fortinet disclaims in
full any guarantees. Fortinet reserves the right to change, modify, transfer, or otherwise revise
this publication without notice, and the most current version of the publication shall be
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Table of contents
Introduction....................................................................................................... 1
Phone Features........................................................................................................ 1
Requirements........................................................................................................... 1
Programmable/Flexible Key States ......................................................................... 3
LCD Layout .............................................................................................................. 3
Installing the FON-450i/FON-550i ................................................................... 5
Connecting the IP Phone......................................................................................... 5
Attaching the Stand ................................................................................................. 6
Wall Mounting .......................................................................................................... 7
Provisioning the FON-450i/FON-550i with FortiVoice ............................................. 7
Provisioning the FON-450i/FON-550i for use with an alternate system.................. 7
Personalizing your Phone................................................................................ 9
How to Navigate through Menus ............................................................................. 9
Entering Values with the Dial Pad and Softkeys...................................................... 9
Setting a Hunt Group as an Access Code Prefix..................................................... 9
Configuration Overview ......................................................................................... 10
Network Configuration........................................................................................... 10
Network Mode ................................................................................................. 10
IP Address........................................................................................................ 11
Subnet Mask.................................................................................................... 11
Default Gateway............................................................................................... 11
Primary DNS Address ...................................................................................... 12
Secondary DNS Address ................................................................................. 12
MAC Address................................................................................................... 12
VLAN Settings.................................................................................................. 12
VLAN Priority (LAN) .................................................................................... 13
VLAN ID (LAN)............................................................................................ 13
VLAN Priority (PC) ...................................................................................... 14
VLAN ID (PC).............................................................................................. 14
CDP.................................................................................................................. 15
SIP Configuration................................................................................................... 15
SIP Configuration, Line Parameters................................................................. 15
SIP Server Address .................................................................................... 15
Proxy Port .................................................................................................. 16
Display Name ............................................................................................. 17
User Name ................................................................................................. 17
Fortinet Technologies Inc. Page iii FON-450i and FON-550i Telephones User Guide
Authentication User Name ......................................................................... 18
Authentication Password ........................................................................... 18
Registration Status..................................................................................... 19
Line Type.................................................................................................... 19
Extension for DSS Line .............................................................................. 20
SIP Configuration, General Parameters........................................................... 20
Outbound Proxy Address........................................................................... 20
Outbound Proxy Port ................................................................................. 21
Backup Proxy Address .............................................................................. 21
Backup Proxy Port ..................................................................................... 21
Local UDP Port .......................................................................................... 22
RTP Start Port ............................................................................................ 22
Proxy Registration...................................................................................... 23
Registration Expiry ..................................................................................... 23
Voicemail URL............................................................................................ 23
Domain....................................................................................................... 24
STUN Server .............................................................................................. 24
Phone Settings....................................................................................................... 24
LCD Contrast ................................................................................................... 25
Ring Settings.................................................................................................... 25
Default Ring Type....................................................................................... 25
Line Ring Setting........................................................................................ 25
Delayed Ring.............................................................................................. 26
Disable Ringer.................................................................................................. 26
Headset Auto Mode......................................................................................... 26
Flexible Key Setting ......................................................................................... 27
Time Configuration........................................................................................... 27
Speed Dial Number.......................................................................................... 27
Key Tone .......................................................................................................... 28
Language ......................................................................................................... 28
Backlight .......................................................................................................... 28
Bluetooth (FON-550i only, visible if optional Bluetooth module is installed) ... 28
Pairing a Bluetooth headset............................................................................. 29
Bluetooth Headset Status Indicators............................................................... 29
Connecting or Disconnecting a Paired Headset.............................................. 29
Deleting a Headset from the Paired List .......................................................... 30
Bluetooth Module Information ......................................................................... 30
Connect Mode ................................................................................................. 31
Call Preferences..................................................................................................... 31
Do Not Disturb ................................................................................................. 31
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Call Waiting ...................................................................................................... 31
Call Waiting Tone............................................................................................. 32
Call Hold Ringback .......................................................................................... 32
Message Waiting Tone .................................................................................... 33
Auto Answer..................................................................................................... 33
Anonymous Call Block..................................................................................... 33
Access Code Prefix.......................................................................................... 34
Directory ................................................................................................................ 34
Phone Book ..................................................................................................... 34
Adding a Phone Book Record ................................................................... 34
Loading a Contact List using a Web Browser ................................................. 35
To add entries to the Phone Book using the telephone interface ................... 36
Editing a Contact ....................................................................................... 36
Deleting a Phone Book Record.................................................................. 37
Deleting All Records................................................................................... 37
Searching the Phone Book ........................................................................ 38
Dialing from the Phone Book ..................................................................... 38
Call Log............................................................................................................ 39
Dialing from a Log...................................................................................... 39
Deleting (single or all entries) ..................................................................... 39
Saving an Entry to the Phone Book ........................................................... 39
Set to Defaults ....................................................................................................... 40
Lock/Unlock Config ............................................................................................... 40
Information............................................................................................................. 41
Reboot ................................................................................................................... 41
Using Web Manager for Configuration......................................................... 42
Login & Site Map ................................................................................................... 42
VoIP Configuration ................................................................................................ 44
Line based parameters .................................................................................... 45
General Parameters ......................................................................................... 45
LAN Configuration ................................................................................................ 46
LAN Configuration............................................................................................ 46
Call Preferences .................................................................................................... 47
Call Preferences............................................................................................... 47
Dial Plan................................................................................................................. 48
Routing Table .................................................................................................. 49
Simple Dial Plan ......................................................................................... 50
Complex Dial Plan...................................................................................... 50
2nd Dial Tone ............................................................................................. 50
Digit Map Table ............................................................................................... 51
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Simple Dial Plan ......................................................................................... 52
Complex Dial Plan...................................................................................... 52
2nd Dial Tone ............................................................................................. 52
Phone Information ................................................................................................. 53
Phone Settings ...................................................................................................... 54
Phone Settings................................................................................................. 54
Functions ......................................................................................................... 55
Ring Settings.................................................................................................... 55
User Define Rings (RTTTL)............................................................................... 55
Phone Book .......................................................................................................... 56
Loading a contact list using a web browser .................................................... 57
Downloading the phone book to a file on a PC using a web browser............. 57
Multicast Paging ................................................................................................... 58
Paging Prefix.................................................................................................... 58
Priority Paging Group....................................................................................... 58
General Paging Group ..................................................................................... 58
Programmable Keys ............................................................................................. 59
Call Log ................................................................................................................. 60
Network Time Configuration ................................................................................. 61
Configurable Parameters ................................................................................. 61
Upgrade Configuration ......................................................................................... 62
QoS Configuration ................................................................................................ 64
Diffserv Configuration ...................................................................................... 64
IEEE 802.1Q..................................................................................................... 64
Jitter Buffer Configuration................................................................................ 64
Load Default .......................................................................................................... 65
Reboot .................................................................................................................. 65
Using the FON-450i/FON-550i Phone ........................................................... 66
Receiving a Call ..................................................................................................... 66
Placing a Call ......................................................................................................... 66
Putting a Call on Hold............................................................................................ 67
Attended Call Transfer ........................................................................................... 67
Blind Call Transfer.................................................................................................. 67
To transfer a call without announcing the transfer .......................................... 67
Manual method .......................................................................................... 67
Simple method........................................................................................... 67
3-Party Conference................................................................................................ 68
Method 1: Setting up a conference call........................................................... 68
Method 2: Conferencing a second person with first person already on hold..... 68
Ending a conference call............................................................................ 68
Fortinet Technologies Inc. Page vi FON-450i and FON-550i Telephones User Guide
Call Waiting............................................................................................................ 68
Redial ..................................................................................................................... 68
Preprogrammed Speed Dial Keys ......................................................................... 69
Dialing using a Speed Dial Number ....................................................................... 69
DND (Do Not Disturb)............................................................................................. 69
Muting a Call.......................................................................................................... 69
Accessing Your Voicemail ..................................................................................... 70
Line/Extension Appearance Coverage .................................................................. 70
Hotline/Warm-Line................................................................................................. 70
Using your FON-450i/FON-550i Phone with FortiVoice .............................. 71
Access an outside line ........................................................................................... 71
ACCESSING Features ........................................................................................... 71
Voicemail................................................................................................................ 72
Updating the Firmware .......................................................................................... 72
Troubleshooting ............................................................................................. 73
Information............................................................................................................. 73
Troubleshooting Guide .......................................................................................... 74
Appendix A. Specifications — FON-450i/FON-550i..................................... 75
Hardware Specifications........................................................................................ 75
Appendix B. Character Table for Dial Pad Model........................................ 76
Regulatory and Safety Notices...................................................................... 77
Radio Frequency Emissions .................................................................................. 77
FCC Compliance Statement ............................................................................ 77
Canadian Compliance Statement .................................................................... 77
European Union Declarations of Conformity ................................................... 77
Product Safety Instructions ................................................................................... 78
E-911 and use of the FON-450i/FON-550i with Multi-Line Telephone Systems... 78
Privacy ................................................................................................................... 78
Limited Warranty ............................................................................................ 79
Warranty Repair Services ...................................................................................... 79
Fortinet Technologies Inc. Page vii FON-450i and FON-550i Telephones User Guide
Introduction
Congratulations on your purchase of the FortiFone FON-450i/ or FON-550i phone! The
FortiFone-450i and FON-550i are sophisticated SIP-based IP phones that can be used with
phone systems and service providers. This user guide provides detailed information on
configuration via the telephone interface and web interface. It also provides information on how
to use the phone with a FortiVoice phone system.
Phone Features
• 3.75” x 1.00” backlit LCD display (FON-450i),
3.5” x 1.25” backlit LCD display (FON-550i)
• 10 flexible keys with LEDs (FON-450i),
22 flexible keys with LEDs (FON-550i)
• Up to 34* line/extension/queue appearance options with LEDs (FON-450i),
Up to 46* line/extension/queue appearance options with LEDs (FON-550i)
• Message waiting with indicator lamp and tone
• Full duplex speakerphone
• Intercom paging with other FortiVoice extensions
• Built-in two-port, 10/100 Ethernet switch. Lets you share a connection with your computer.
• Inline PoE support eliminates the need for power adapters.
• Optional Bluetooth® module compatible with supported headset models (FON-550i only)
* Using two FortiFone FF-50e expansion modules
Requirements
• SIP based phone system such as the FortiVoice™ series of phone systems or a VoIP service
• Ethernet or fast Ethernet network for connection (10/100 Mbps)
• Power Source
provider account.
For Ethernet networks that supply in-line power:
• The network devices must conform to IEEE 802.3af specifications for PoE (Power over
Ethernet). Most PoE switches should be able to power up the phones since they draw
less than 6 watts.
For Ethernet networks that do not supply power to the phone:
• Use only the FON-450i/FON-550i power supply designed for the region you intend to use
the product. This adapter is rated with an output of 48v DC at 0.3 A and a positive tip.
Fortinet Technologies Inc. Page 1 FON-450i and FON-550i Telephones User Guide
Figure 1: FON-550i front (FON-450i is the same with fewer programmable keys)
Item Function
Softkeys — Softkeys are interactive and change function based on the state of
the phone.
Programmable/Flexible keys — Multi-colored LED keys that can be assigned to
engage and monitor lines, extensions or queues. They can also be programmed as
function and speed dial keys. Keys 1 and 2 are reserved for primary and secondary
line appearance for the extension. Keys 3–12 (FON-450i) and 3–24 (FON-550i) are
programmable.
Navigation buttons
Left — use to view previous menu when return arrow appears in LCD menu.
Press to go back to previous menus while in the configuration menus.
Right — use to see additional menu items when appears in LCD menu.
Up — use to view Call Log when phone is idle.
Down — use to access Phone Book while phone is idle.
OK — center button, use to select current item or save value in LCD menu.
Configuration — Pressing this button accesses the menu for making changes to the
IP phone configuration.
Voicemail — Use to access voicemail status and access messages.
DND (Do Not Disturb) — Use to toggle on/off the DND feature of the phone system.
Headset — Toggles the headset on and off-hook.
Volume control — Use to adjust ring, headset, handset, and speaker volume.
Transfer — Use to transfer an active call.
Hold/Retrieve — Use to place or retrieve a call on hold.
Fortinet Technologies Inc. Page 2 FON-450i and FON-550i Telephones User Guide
Item Function
Mute — Use to mute and unmute the microphone during calls.
Speakerphone — Press to engage the speakerphone and to hang up after the call.
Dial pad — Use to dial a number, select a menu item, or input a value.
Programmable/Flexible Key States
The flexible keys access lines, extensions and features based on the IP phone configuration.
Flexible keys assigned for line, extension or queue appearances will monitor the state of those
resources and allow access to those resources at anytime unless the call is engaged by another
user or the system. Keys designated to monitor lines, extensions or queues indicate call status
as indicated below.
Status LED Color LED Pattern
Incoming call Green Flashing approx. once every 1/2 second
Line in use on this phone Green On solid
Call on hold at extension Green Flashing approx. once every second
LCD Layout
Line/Extension/Queue ringing Green Flashing approx. once every 1/2 second
Line/Extension/Queue in use Red On solid
Line/Extension/Queue on hold Red Flashing approx. once every second
Extension/Line not registered Red/Yellow Alternating Red and Yellow
Do Not Disturb (DND) enabled Yellow On solid
Flexible keys not assigned for line access may access features such as Speed dial, Intercom,
Park and others.
The FON-450i phone has a 240x42 dot graphic LCD arranged to show 3 lines of text and is
used to display information to the user. The bottom line shows choices associated with the
three context-sensitive softkeys located just below the LCD.
The FON-550i phone has a 240x56 dot graphic LCD that shows 4 lines of text. The top-bar
status line displays icons, date and time. The bottom line shows choices associated with the
three context-sensitive softkeys located just below the LCD.
Below is a list of icons and their meaning (FON-550i only).
LAN or Network connection icon, indicates the status of the LAN connection to the IP
phone. If the icon is blinking, check the LAN connection.
PC port icon, when displayed, indicates a device such as a PC is connected to the PC
port of the IP phone.
Fortinet Technologies Inc. Page 3 FON-450i and FON-550i Telephones User Guide
Bluetooth icon, indicates the optional Bluetooth module is properly installed with no
headsets paired to the phone. When blinking rapidly, the FON-550i is searching or
attempting to pair with a headset.
Bluetooth paired icon, indicates one or more (maximum 5) headsets are paired with the
module but none are active. When blinking rapidly, the FON-550i is attempting to pair or
connect a headset.
Bluetooth connected icon, indicates a headset is connected to the FON-550i. When
blinking rapidly, the FON-550i is searching or attempting to pair or disconnect a headset.
When blinking slowly, the Bluetooth headset is in use.
Fortinet Technologies Inc. Page 4 FON-450i and FON-550i Telephones User Guide
Installing the FON-450i/FON-550i
Connecting the IP Phone
The figure below shows the cable connections for your IP phone. The LAN and desktop
PC connections employ standard Category 5 cables terminated with RJ-45 connectors. The
FON-450i/FON-550i supports PoE (Power over Ethernet) in accordance with the IEEE-802.1af
Class 2 standard. When connected to a PoE compliant LAN port, the IP Phone derives power
from the port. If the LAN port does not support PoE, use the AC/DC adaptor. The handset
connects to the base with the coiled handset cord.
Figure 2: IP phone connections
1 LAN Connect the IP phone LAN port to the LAN wall jack with the provided
2PC Optionally connect the IP phone PC port to your desktop PC with an Ethernet
3 Power If the LAN port supports PoE then the power adapter is not required. If PoE is
Fortinet Technologies Inc. Page 5 FON-450i and FON-550i Telephones User Guide
Wiring Chart
Ethernet cable.
cable (not supplied).
not supported on the LAN, connect the power adapter to the power jack on
phone.
4 Headset Optionally connect a headset to the RJ22 headset jack on the phone.
5 Handset Connect the handset cord to the handset and the handset jack on the phone.
Attaching the Stand
The angle of the phone is set by the attachment of the provided stand in one of two positions
(30° or 55°).
To attach the stand,
1. Choose the desired angle for the phone.
2. Align the tabs on the stand with the notches in the base of the phone.
3. Push the stand upward in the slot as far as it can go until properly attached.
Figure 3: Installing the foot stand
Wiring Chart
We strongly recommend the use of an amplified headset.
55° angle 30° angle
Fortinet Technologies Inc. Page 6 FON-450i and FON-550i Telephones User Guide
Wall Mounting
The FON-450i/FON-550i phone supports wall mounting via the base of the phone housing. Wall
mount the FON-450i/FON-550i using the instructions below in Figure 4.
• Mark and drill two 7 mm (5/16”) holes for plastic wall anchors (not included) with a vertical
• Insert two anchors into the holes, then insert and tighten the two screws (not included)
• Attach all wiring to the phone.
• Slide the phone over the screws and ensure the phone is secure. Note it may be necessary
• Remove the handset hook from the phone as shown in the figure below. Reverse the hook
• Complete all wiring.
Figure 4: FON-450i/FON-550i wall mount installation
separation of 10 cm (4”).
leaving about 2.5 mm (1/8”) exposed.
to remove the phone and tighten or loosen the screws for secure mounting. Also note, the
stand must not be attached to the phone when mounting on a wall.
and re-install in the phone so that the hook catches the groove in the handset receiver.
Provisioning the FON-450i/FON-550i with FortiVoice
If using the phone with FortiVoice, please refer to “Adding IP Phones” in Chapter 2 of the
FortiVoice User Guide for configuring the extensions in the FortiVoice software.
Provisioning the FON-450i/FON-550i for use with an alternate system
The FON-450i/FON-550i phone supports manual configuration when the automated process is
not available. As a minimum, the FON-450i/FON-550i requires the information below for proper
operation.
Line 1 SIP parameters including:
• Line 1 SIP call server IP address
• Line 1 Name (SIP user id)
• Line 1 Authentication user name
• Line 1 Authentication password
Fortinet Technologies Inc. Page 7 FON-450i and FON-550i Telephones User Guide
In addition, using static IP addressing requires manual entry of the following IP network
configuration data.
• IP address of the phone
• Default gateway address
• Subnet mask
Two methods are available for manual configuration. The LCD Configuration Menu permits local
configuration using the dial pad and softkeys. The second method employs the
FON-450i/FON-550i Web Manager, which allows access to the IP phone configuration using a
Web browser. If configuring the phone for the first time, it is recommended that you use the Web
browser as it will save considerable time for the setup process.
Fortinet Technologies Inc. Page 8 FON-450i and FON-550i Telephones User Guide
Personalizing your Phone
How to Navigate through Menus
To access the configuration menu:
• Press the button.
To select an item:
• Dial the digit associated with the menu item; or
• Use the Down softkey to move the cursor to the next item or alternatively use the navigation
up and down keys, then press the Select softkey or center navigation key to select an
option.
The bottom line of the display shows three (3) softkey functions at a time. Additional softkey
functions are available when the appears right of the softkey options on the LCD. Use the
Right navigation button to scroll through additional options.
To return to a previous branch in the menu, press the Back softkey, or left navigation button.
To exit the configuration menu, press the button.
Entering Values with the Dial Pad and Softkeys
Use the dial pad to input numbers, letters, special characters, and a period. The Mode softkey
displays to indicate a parameter can accept an alphanumeric entry. Selecting the Mode softkey
switches the dial pad mode. The dial pad mode displays in the right of the LCD above the
softkeys as for numeric, for upper case characters, for lower case characters and
for special characters.
To enter characters with the dial pad, use the digit with the desired character. Press the same
digit repeatedly until the desired character appears in the LCD. After entering a character, pause
to allow the cursor to move to next character position. Other special entries include:
• To enter a period or dot (for example, to input an IP address), press _ on the dial pad.
• To delete a letter in front of the cursor, press the softkey.
• To clear an entire string, press the Clear softkey.
• To enter a space, press ? on the dial pad.
Prior to saving an entry, you may discard changes by pressing the left navigation button to
move to the previous menu, or press the button to exit the Settings menu.
Setting a Hunt Group as an Access Code Prefix
If you need to dial 9 or 81–88 to access an outside line, then you will want to program your
phone to automatically insert a hunt group number before all calls placed from the Missed and
Received call logs as well as from the Phone Book. To set an Access Code:
• Press the button, select 4. Call Preferences, then 8. Access Code Prefix.
• Enter the hunt group you normally use to place outgoing calls (example: 9), then press the
OK softkey.
Fortinet Technologies Inc. Page 9 FON-450i and FON-550i Telephones User Guide
Configuration Overview
The FON-450i/FON-550i supports the access and configuration of many parameters directly
from the Telephone User Interface. To access the Configuration menu, press the button while
the phone is not in use.
The configuration menu consists of several sub menus as listed below:
1. Network Configuration
2. SIP Configuration
3. Phone Settings
4. Call Preferences
5. Directory
6. Set to Defaults
7. Lock/Unlock Config
8. Information
9. Reboot Phone
Network Configuration
The Network Configuration menu allows the access and configuration of the network
parameters for the phone.
After any network configuration changes, you will receive a reboot notice. Changing network parameters
requires a reboot of the phone before the new values can be used. Networking parameters can only be
changed when the mode is set to Static.
Network Mode
The phone is capable of obtaining all of its IP configuration data from a DHCP server. When a
DHCP server is not available, static address parameters can be used. Selecting Static requires
the manual entry of other several network parameters including:
• IP address of the phone
• Default gateway IP address
• Subnet mask
• DNS address
To set the Network Mode:
• Press the button, then select 1. Network Configuration, then 1. Network Mode.
• Scroll the Network Mode options using the Down softkey and
press Select to select a Mode.
Fortinet Technologies Inc. Page 10 FON-450i and FON-550i Telephones User Guide
FON-550i screen
IP Address
By default the phone is configured to use DHCP to automatically assign an IP address and
other LAN parameters. Assigning a static address for the Network Mode requires manual entry
of an IP address and other parameters stated in the previous section. The phone requires a
valid available IP address for proper operation.
To set the IP Address:
• Press the button, then select 1. Network Configuration, then 2. IP Address.
• Input the IP Address using the dial pad and press the OK
softkey to save the changes.
Subnet Mask
Selecting static addressing for the Network Mode requires manual entry of a subnet mask. The
IP phone requires a valid subnet for proper operation.
To enter the Subnet Mask:
• Press the button, then select 1. Network Configuration, then 3. Subnet.
• Input the Subnet Mask using the dial pad and press the OK
softkey to save the changes.
FON-550i screen
Default Gateway
Selecting static addressing for the Network Mode requires manual entry of a default gateway
address. The IP Phone requires a valid default gateway address for proper operation.
To assign the Default Gateway address:
• Press the button, then select 1. Network Configuration, then 4. Default Gateway.
• Input the Default Gateway IP address using the dial pad and
press the OK softkey to save the changes.
FON-550i screen
FON-550i screen
Fortinet Technologies Inc. Page 11 FON-450i and FON-550i Telephones User Guide
Primary DNS Address
The phone uses the primary DNS server to resolve any FQDN entries to an IP address.
To assign the Primary DNS Address:
• Press the button, then select 1. Network Configuration, then 5. Primary DNS Address.
• Input the Primary DNS Address using the dial pad and press the
OK softkey to save the changes.
Secondary DNS Address
Should the primary not respond, the phone will use the secondary DNS for FQDN resolution.
This is an optional but recommended setting.
To assign the Secondary DNS Address:
• Press the button, then select 1. Network Configuration, then 6. Secondary DNS Address.
• Input the Secondary DNS Address using the dial pad and press
the OK softkey to save changes.
FON-550i screen
MAC Address
To view the MAC address assigned and used by the phone:
• Press the button, then select 1. Network Configuration, then 7. MAC Address.
• The MAC address of the phone will be visible and should match
the one listed on the label on the bottom of the phone.
VLAN Settings
VLAN settings define the Ethernet frame priority and VLAN identification in accordance with IEEE
802.1p/Q standards. Separate VLAN tags are assigned for the IP phone PC port and the LAN
(voice) port. With a VLAN ID assigned, only frames with the assigned ID are accepted, and all SIP
and voice frames sent by the FON-450i/FON-550i include the VLAN ID assigned to the LAN port.
FortiVoice phone systems do not support VLAN tagging so this should not be used with FortiVoice
phone system deployments.
For proper operation, other network elements (LAN switches and default gateway) must
support and be configured with proper VLAN parameters.
FON-550i screen
FON-550i screen
VLAN settings are overwritten if CDP is enabled.
Changing the VLAN parameters requires a reboot of the IP phone. When you exit the menu, you
will receive a reboot notice. The phone must be rebooted to use the new values.
Fortinet Technologies Inc. Page 12 FON-450i and FON-550i Telephones User Guide
VLAN Priority (LAN)
The VLAN Priority (LAN) establishes the priority for Ethernet frames from the LAN port including
signaling and voice packets. Setting the VLAN ID to zero (0) disables VLAN framing and the IP
phone uses only standard Ethernet frames.
To assign VLAN Priority for the LAN (voice) port:
• Press the button, then select 1. Network Configuration, then 8. VLAN Settings.
• Select 1. VLAN Priority (LAN).
• Input the VLAN Priority for the LAN port using the dial pad and
press the OK softkey to save your entry.
FON-550i screen
Changing the VLAN Priority requires a reboot of the IP phone. When you leave the menu, you
will receive a reboot notice.
The recommended value for VLAN Priority (LAN) port is 5.
To disable VLANs, assign the VLAN ID as zero (0).
VLAN ID (LAN)
The VLAN ID (LAN) assigns the identification for Ethernet frames for the phone LAN port
including signaling and voice payloads. Setting the VLAN ID to zero (0) disables the VLAN
framing and the IP phone and uses only standard Ethernet frames.
To assign the VLAN ID for the LAN (voice) port:
• Press the button, then select 1. Network Configuration, then 8. VLAN Settings.
• Select 2. VLAN ID (LAN).
• Input the VLAN ID for the LAN port using the dial pad and press
the OK softkey to save your entry.
FON-550i screen
Changing the VLAN ID requires a reboot of the phone. When you exit the menu, you will receive
a reboot notice.
To disable VLANs, assign the VLAN ID as zero (0).
Fortinet Technologies Inc. Page 13 FON-450i and FON-550i Telephones User Guide
VLAN Priority (PC)
The VLAN Priority (PC) establishes the priority for Ethernet frames for the phone PC port.
Setting the VLAN ID to zero (0) disables VLAN framing and the phone will use only standard
Ethernet frames.
To assign the VLAN Priority for the PC port:
• Press the button, then select 1. Network Configuration, then 8. VLAN.
• Select 3. VLAN Priority (PC).
• Input the VLAN Priority for the PC port using the dial pad and
press the OK softkey to save your entry.
FON-550i screen
Changing the VLAN Priority requires a reboot of the phone. When you exit the menu, you will
receive a reboot notice.
To disable VLANs, assign the VLAN ID as zero (0).
The recommended value for the VLAN Priority for the PC port is 3.
VLAN ID (PC)
The VLAN ID (PC) assigns the identification for Ethernet frames for the phone PC port. Setting
the VLAN ID to zero (0) disables VLAN framing and the phone will only use standard Ethernet
frames.
To assign the VLAN ID (PC) port:
• Press the button, then select 1. Network Configuration, 8. VLAN Settings.
• Select 4. VLAN ID (PC).
• Input the VLAN ID (PC) port using the dial pad and press the OK
softkey to save your entry.
FON-550i screen
Changing the VLAN ID (PC) requires a reboot of the phone. When you exit the menu, you will
receive a reboot notice.
To disable VLANs, assign the VLAN ID as zero (0).
Fortinet Technologies Inc. Page 14 FON-450i and FON-550i Telephones User Guide
CDP
The FON-450i/FON-550i can be assigned to employ the Cisco® Discovery Protocol to
determine if VLANs are to be used and the associated VLAN ID. The CDP selection displays
only if function_cdp is enabled in the configuration file. As a default, the CDP parameter is
disabled since FortiVoice does not use VLAN tagging.
To set the CDP status:
• Press the button, then select 1. Network Configuration, then 9. CDP.
• Select the desired softkey (Yes or No) to enable or disable CDP.
Changing the CDP status requires a reboot of the phone. When you leave the menu, you will
receive a reboot notice.
When CDP is enabled, VLAN settings are overwritten.
SIP Configuration
FON-550i screen
The SIP Configuration section contains parameters related to SIP accounts, line appearance,
and other parameters that allow the phone to register and, if required, subscribe for the line
appearance with the appropriate SIP server or PBX.
Lines are assigned to the phone’s flexible buttons in consecutive order from the first button. For
each line, the following parameters are available:
• Call Server IP address
• Authorization ID and password
• Line type
• Special line attributes
As a default, the maximum number of lines is two. When the IP phone requires more than
two (2) lines, use the Web Manager or configuration file to change the number of lines and line
parameters.
At a minimum, assign the first line button as an appearance of the user's line. For features
where the IP phone uses one-button line access such as Speed Dial, the IP phone uses the first
line button for the call.
SIP Configuration, Line Parameters
Assign parameters in this section for each SIP line.
SIP Server Address
The SIP Server Address is the IP address or FQDN of the SIP server or PBX. Different SIP
servers can be defined for each line.
Fortinet Technologies Inc. Page 15 FON-450i and FON-550i Telephones User Guide
To assign the Call Server address:
• Press the button, then select 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the
Select softkey to select a line.
• Select 1. SIP Server Address.
• Input the SIP Server Address or FQDN using the dial pad and
press the OK softkey to save your entry.
FON-550i screen
Changing the SIP Server Address requires a reboot of the phone. When you exit the menu, you
will receive a reboot notice.
To enter alphanumeric characters select the Mode softkey.
Proxy Port
The Proxy Port defines the UDP port number employed for SIP signaling transport. In common
practice, the port number 5060 is used.
To change the Proxy Port number:
• Press the button, then 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the
Select softkey to select a line.
• Select 2. Proxy Port.
• Input the Proxy Port number using the dial pad and press the
OK softkey to save your entry.
FON-550i screen
Changing the Proxy Port requires a reboot of the phone. When you exit the menu, you will
receive a reboot notice.
Fortinet Technologies Inc. Page 16 FON-450i and FON-550i Telephones User Guide
Display Name
When assigned, the Display Name is used in SIP calls as the Caller ID name.
To enter the Display Name:
• Press the button, then 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the
Select softkey to select a line.
• Select 3. Display Name.
• Input the Display Name using the dial pad and press the OK
softkey to save your entry.
FON-550i screen
To enter alphanumeric characters, select the Mode softkey.
User Name
A User Name (extension or phone number) is required for proper operation and must match the
user ID or account assigned in the SIP server. This is usually the number dialed to reach this line
on the phone.
To enter the User Name:
• Press the button, then 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the
Select softkey to select a line.
• Select 4. User Name.
• Input the Name using the dial pad and press the OK softkey to
save your entry.
To enter alphanumeric characters, select the Mode softkey.
Fortinet Technologies Inc. Page 17 FON-450i and FON-550i Telephones User Guide
FON-550i screen
Authentication User Name
Authentication of the line with the SIP call server requires an Authentication User Name.
• To assign the Authentication User Name:
• Press the button, then 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the
Select softkey to select a line.
• Select 5. Auth. Username.
• Input the Authentication User Name, as is spec if ed in the SIP
server, using the dial pad and press the OK softkey to save your
entry.
FON-550i screen
To enter alphanumeric characters, select the Mode softkey.
Authentication Password
Authentication of the line with the SIP call server requires an Authentication Password in
conjunction with the User Name.
To assign the Authentication Password:
• Press the button, then 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the
Select softkey to select a line.
• Select 6. Auth. Password.
• Input the Authentication Password using the dial pad and press
the OK softkey to save your entry.
FON-550i screen
To enter alphanumeric characters, select the Mode softkey.
Fortinet Technologies Inc. Page 18 FON-450i and FON-550i Telephones User Guide
Registration Status
The status of the line registration with the SIP call server can be viewed from this menu. The
status is displayed as OK, NOK (Not registered) or undefined (not assigned).
To view the Registration status for a line:
• Press the button, then 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the
Select softkey to select a line.
• Select 7. Reg. Status to view the status.
• The status is actually shown next to the menu title.
FON-550i screen
Line Type
Each line represents a SIP account in the SIP server. A line must have a Line Type assignment.
The three line types available are private, shared or BLA (Bridged Line Appearance) and DSS
(Direct Station Selection). A private line generally appears on line buttons of one phone but may
appear at multiple phones as a Multiple Line Appearance (MLA). While incoming calls on a
private line ring at all phones with an appearance, an active or held private line call is accessible
only to the associated phone. In addition, the status of an active or held private line call displays
only at the associated phone. Only the active user may transfer or conference calls on a private
line.
A BLA appears at line buttons of more than one phone. All phones with an appearance can
access incoming and held calls on the BLA and receive status information for the call. Note for
proper operation, assign the line as a BLA in the call server as well as the IP Phone.
A DSS line incorporates three functions associated with the needs of an answering position:
• DSS — while the line is idle, the button calls the associated extension.
• BLF — the Busy Lamp Field LEDs of the line button display the line status.
• Call Coverage — incoming calls on the line are answered using the button.
To assign the Line Type:
• Press the button, then 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the
Select softkey to select a line.
• Select 8. Line Type.
• Select the type for the line using the Down softkey and press
the Select softkey to save the selection.
FON-550i screen
Changing the Line Type requires a reboot of the IP phone. When you exit the menu, you will be
prompted to reboot the phone.
Fortinet Technologies Inc. Page 19 FON-450i and FON-550i Telephones User Guide
Extension for DSS Line
A DSS Line requires entry of the associated extension number. Note: do not assign a DSS
extension number for a private or shared line type.
• To assign an extension number for a DSS line,
• Press the button, then 2. SIP Configuration, then 1. Line Configuration.
• Enter the line button number or move the cursor using the Down softkey and press the
Select softkey to select a line.
• Select 9. Extension for key.
• Input the extension number for the DSS line using the dial pad
and press the OK softkey to save your entry.
FON-550i screen
Extension numbers cannot be assigned for a private or shared lines.
SIP Configuration, General Parameters
Parameters in this section are required for the overall SIP operation of the phone.
Outbound Proxy Address
If required, an Outbound Proxy Address can be defined so that the phone sends all SIP
requests to the proxy instead of the SIP server configured in the section “SIP Server Address”
on page 15. The address can be an IP address or FQDN.
To assign an Outbound Proxy Address
• Press the button, then select 2. SIP Configuration, then 2. Outbound Proxy Addr.
• Input the Outbound Proxy Address using the dial pad and press
the OK softkey to save your entry.
To enter alphanumeric characters select the Mode softkey.
Changing the Outbound Proxy Address requires a reboot of the IP phone.
FON-550i screen
Fortinet Technologies Inc. Page 20 FON-450i and FON-550i Telephones User Guide
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