Ford Sync 2 Quick Manual

QuickGuide | SYNC®2

2

Using the touch screen

Be sure to use these tips when operating the

SYNC®2 system:

• Ensure that your hands are clean, dry and
free of moisture.

• Touch and release the screen features you want.

• Notice how the system responds before continuing.

• Touch anywhere in the quadrant, in addition to the

corners, to access features.

• Avoid any continuously rapid pressing
of the same button.

• Clean the display with a clean, so cloth.
LCD screen/laptop wipes from an electronics
store can also be used. If dirt or fingerprints are
still visible, apply a small amount of alcohol to
the cloth. Never use regular glass cleaner,
alcohol spray, detergent or any type of solvent,
as it could damage the screen.

• To keep the system operating at peak performance,
your Ford dealership may perform system so ware
updates when available.

Consistent controls

To make the system easy to use, you’ll find a

common layout structure throughout. A grid helps
define a consistent location and size of features
available to you.

High-priority features appear much larger than

low-priority ones.

Toggle buttons have a consistent look with on/off

behaviour.

Some buttons have multiple light bars to highlight

that additional features are available.

Arrows indicate additional content

using page up or down.

SECONDARY

CONTRO LS

CONTEN T

CONTEN T

CONTRO LS

PRIMARY

CONTRO LS

Operating certain parts of this system while driving can distract your attention away from the road and possibly cause an accident
or other serious consequences. Do not change system settings or enter data non-verbally (using your hands) while driving.
Stop the vehicle in a safe and legal manner before attempting these operations. This is important since while setting up or changing
some functions you might be required to distract your attention away from the road and remove your hands from the wheel.

GENERAL TIPS

▲

▲

▲ ▲

Keep your eyes on the road and hands on the wheel using
SYNC

®

2 driver-connect technology. It puts you in control of
what you want when you want it — through voice, touch or a mix
of both. There are also settings and controls you can personalise
to suit your interests and the level of engagement you desire.
Plus, the Navigation System (where applicable) provides turn-by­turn directions with 3D maps, points of interest and more.

Make sure you read your SYNC

®

2 Owner’s Manual before using
this feature for the fi rst time. This QuickGuide provides useful
information on commonly used features but is not intended to
replace the detailed instructions and warnings contained in your
SYNC

®

2 Owner’s Manual.

QuickGuide | SYNC® 2QuickGuide | SYNC® 2

Speed-restricted features

Ford proactively locks out access to typing via the touch screen while the vehicle is travelling more than 5km/h
(eg. typing a navigation destination). However, some of these features are still available via voice commands.

Mobile
phone

• Pairing a Bluetooth®1 phone.

• Lists/entries are limited for phone contacts

and recent phone call entries.

Tips for using voice:

- The Voic e featur e allows you to op erate

vario us functions of th e SYNC

®

2 system by voi ce

comma nds, to minim ise driver distr action.

- Wh en the Voice b utton on the s teering w heel

is pre ssed, a “SY NC” tone so unds. A se cond tone wi ll
soun d when the s ystem is r eady for a vo ice comman d,
and a Listening Ear

will be d isplayed i n the

scre en's lower me nu bar.

- Say comma nds in a smoo th, confi dent voice at a
norm al pace, direc ting your vo ice at the SYNC

®

2
micr ophone loc ated in the ove rhead cons ole.
Avoi d “ahhs” and “umms” when s aying a comm and.

- Say all the words of a command i n the correc t
order (eg. “Call John Doe.” “Find an address”).

- Say “What can I say?” for a writ ten list of
voice co mmands on th e screen or s ay “Help”
if you wa nt audible hel p for the curr ent mode
(eg. Phone, Ra dio, Navigatio n, USB).

- Ens ure the vehic le interior is quiet (win dows
close d, passen gers not talking) fo r optimum
SYNC

®

2 voice recogni tion.

- Once SYNC

®

2 has com pleted your v oice

comma nd action, th e Voice fe ature is turned o .
For ano ther voice com mand, the Vo ice button
must be pressed again.

Refer to t he Voice Comman ds sectio n for more
popular commands.

Te x t
messages

• Composing text messages.

• Viewing received text messages.

• Editing preset text messages.

Navigation

(where applicable)

• Using the keyboard to enter a destination.

• Adding/editing address book entries or avoid areas.

Wi-fi ®/
wireless

• Editing wireless settings.

• Editing the list of wireless networks.

Photos/
graphics

• Editing the screen’s wallpaper.
or adding new wallpaper.

System
functionality

• Editing settings while the rear view camera
is active.

1. Bluetooth is a regis tered tr ademark o f Bluetoot h SIG Inc. and i s used und er licence. S ome pho nes not com patible.

4

1. Bluetooth is a regis tered tr ademark o f Bluetoot h SIG Inc. and i s used und er licence. S ome pho nes not com patible.

Master the basics

In some vehicles, traditional knobs and buttons
have been replaced by controls and screens familiar

to anyone with experience using remote controls or
gaming systems.

Audio Phone Voice

GETTING FAMILIAR

To optimise your experience using SYNC®2, there are two essential devices to have with
you; Bluetooth-enabled phone and digital media player.

Bluetooth

®1

is the wireless technology that is used to connect your vehicle with your
phone or other compatible devices. For details on compatible devices, visit www.ford.
co.nz/owner for a dynamic device compatibility tool that is frequently updated with the
latest technology on the market.

QuickGuide | SYNC® 2

Four-corner touch screen

(standard)

Any of the four main categories can be made active by

touching anywhere in the function’s respective quadrant.

Phone (A) touch this corner to access the phone
functions.

Information (B) touch this corner for SYNC

®

2

system messages, Calendar and Apps options.

Entertainment (C) touch this corner to access all

available music/media sources.

Climate (D) touch this corner to access all available

climate functions.

Home (F) touch this to return to the home screen.

Settings (G) touch this to access personalised

system settings.

Four-corner touch screen

(when Navigation is standard)

Phone (A) touch this corner to access the phone

functions.

Navigation (B) touch this corner to access

navigation maps or directions.

Entertainment (C) touch this to access all available

music/media sources.

Climate (D) touch this corner to access all available

climate functions.

Information (E) touch this to get SYNC

®

2 system

messages, Calendar, Apps options and current

location.

Home (F) touch this to return to the home screen.

Settings (G) touch this to access personalised

system settings.

Touch screen

The touch screen uses four “smart corners” to organise functions into four categories:
Phone, Entertainment, Information or Navigation and Climate.

ACB

D

F E G F G

ACB

D

6

Set up your owner account

Learn more about how SYNC®2 works, discover how
to personalise your experience, get support when you
need it and much more.

1. Go to www.ford.co.nz/owner

2. Select Dashboard Account > Sign up

3. Follow the on-screen instructions

Pair your phone

To optimise the performance of your Bluetooth®,1
ensure that you have the latest so ware installed
on your device and that your phone is compatible
with SYNC®2.2

Pairing is what allows Bluetooth

®

devices to

communicate with each other securely. It can only

be done when the vehicle is not in motion.

1. Make sure that your vehicle is in (P) Park and both

your ignition and radio are turned on.

2. If no phone has been previously paired, touch

PairPhone. If another phone is to be added, touch
Connect a Phone and Add Device.

“Find SYNC

®

2” will appear on the screen, and instructs

you to begin the pairing process from your device.

3. Make sure that Bluetooth

®

is set to on and your

mobile phone is in the pairing mode:

– A message will appear on the touch screen

indicating that your device is trying to pair with
SYNC

®

2. A 6-digit pin will appear on your device.

– If your device does not support secure

simple pairing, you will have to enter the pin
manually. Search for devices on your mobile
phone until your phone finds SYNC

®

2.

Then, select SYNC®2 and add the 6-digit

pin displayed on the touch screen.

4. When prompted on your phone’s display,
confirm that the pin provided by SYNC

®

2 matches

the pin displayed on your mobile phone.

5. The display will indicate when the pairing
issuccessful.

6. Confirm voicemail number set Auto Phonebook
Download to on and touch Apply.

7. A message will appear on your phone requesting

access to your messages and Contacts. Select OK.

1. Bluetooth is a regis tered tr ademark o f Bluetoot h SIG Inc. and i s used und er licence. S ome pho nes not com patible. 2 Re fer to phon e compatibilit y list on
www.ford.co.nz/owner.

GETTING STARTED

Begin with the most important things that will optimise your experience.

QuickGuide | SYNC® 2

Insert SD card for Navigation (if equipped)

1. In vehicles fi tted with the Navigation feature,
an SD card is supplied that contains the maps

2. Ensure that the SD card is inserted into the media

hub located in the centre console.

3. Navigation features will only work if the SD card is

properly installed .

Set up your digital media player

1. Connect your device to the USB port.

2. Touch the Voice button and say “USB.”

3. Wait until indexing is fi nished to gain complete voice

control. (Depending on how many digital media files
are on your connected device, the screen may display
Indexing until the indexing function is completed).

4. You will then be taken to the Play menu.

5. Say “Play track <name of song>.”

Set my home for Navigation (if equipped)

You can set home as the nearest intersection
to ensure privacy or your specific home address.

Make sure the vehicle is in Park first.

1. Touch Dest. on the Navigation corner.

2. Touch My Home and answer Yes to the

“Home address empty. Add it now?” prompt.

3. Touch either (i) Address or (ii) Junction, and you

can begin to input the desired information:

(i) where address chosen - use the keyboard

and enter the city/suburb, street and number.

To uc h Go to save this address as My Home.

(ii) use the keyboard to enter the city/suburb,

the fi rst street and the second street. My Home
will be automatically saved.

4. For both selections, My Home appears as an entry in
the Favourites screen when fi nished.

Set your radio presets

Refer to the Entertainment section of this guide.

8

Make and receive calls

1. Press the Voi ce button on the steering wheel

to make a call, then say “Call <say name exactly as in
phonebook>” or “dial <desired number>.”

2. To receive a call, press the Phone button

on
the steering wheel or accept using the green phone
icon on the touch screen.

3. To end a call, press and hold the Phone button for

at least 2 seconds.

4. Browse your Phonebook in the phone menu.
Confirm your contacts have been downloaded to
SYNC

®

2. Remember to say the contact name just

as it is listed.

Text messages

• Text messages can be received and viewed
(if under 5 km/hour) or SYNC®2 can read the
message out to you at any time.

When the message arrives, an audible tone sounds and
the screen displays a pop-up menu. You can then select
to view, listen, dial or ignore via the screen or voice.

• Text messages can be composed and sent
(if under 5 km/hour) or preset texts can be sent via
voice at any time.

Note: some phones don’t support this feature of SYNC

®

2.

(Refer to phone compatibility list on ford.co.nz/owner).

Do more

Your phone connects you with many other features:

• Tr a ns f e r calls seamlessly from SYNC

®

2 to phone as

you get into or out of your vehicle.

• Do Not Disturb feature: In the home screen, touch

Do Not Disturb from the Phone corner to divert
incoming calls to voicemail and suppress ringing
from calls and texts.

Updating Phone Firmware/So ware

When updating firmware/so ware on the phone or
adding many contacts to the Phonebook, it may be
necessary to do a “clean” pairing with SYNC®2.

• Delete SYNC

®

2 from the phone and the vehicle.

• Re-pair the phone to SYNC

®

2.

PHONE

Voice-control your phone for hands-free calling with your phone securely put away. With SYNC®2, you won’t even
need to dial the phone number. Just say the name of the person you want from your Contacts.

QuickGuide | SYNC® 2

Set a destination

You can use the touch screen to set a destination

in many ways, like a street address, a city centre,
a place on the map or a POI (Point Of Interest).
The easiest way is by voice command.

1. Press the Voi ce button on the steering wheel, then

say “Find an Address.”

2. The system will ask you to say the full address and

will display an example on screen. You can then say
the address naturally, such as: “one two three main
street, anytown” (say each number individually).

3. The system searches for the city first, and then

locates the street within the city.

4. If you’d like to change something, pop-up screens

forstreet address, intersection or point of

interestcan help guide your input with available

Voi cecommands.

Cancel a destination

In Map mode, touch Dest on the top menu bar
and choose Cancel Route or simply press the

Voice button and say “Cancel Route.”

Note: if metallic solar fi lm is fi tted on the front windshield,

GPS signal and navigation accuracy may be a ected.

Choose a route

When fi rst using SYNC®2 navigation, your route
preference will be set to “Fastest Route.”

Use navigation settings and route preferences to set
a new preferred route as your route choice, or to
disable the “Always Use Preferred Route” option.

When setting a route, you have three di erent
options of how to get there, plus you can view a map
of the route before you begin driving:

• Fastest Route uses the fastest moving roads.

• Shortest Route uses the shortest distance.

• Eco-Route uses the most fuel-e cient route.

Note: ETA (Estimated Time of Arrival) will vary
depending upon route preference, rest breaks taken, etc.

Map updates

Please contact your nearest Ford Dealership for
mapupdates.

Save a Favourite and assign a Voicetag

1. Decide what you’d like to save as a Favourite

.
For example, it could be a favourite POI or a
specific address.

2. A er fi nding the specifi c address on the screen,
three options for this Destination are displayed on
the lower menu bar. Touch Save to Favourites.

3. Touch Dest and select the Favourite you want

toVoicetag.

4. Touch Edit > Name and type in a Voicetag Name
(eg. Work).

5. Touch Voice Nametag to assign the voicetag

name to this Favourite destination.

You can touch buttons with multiple light bars to see additional
features available. For example, changing your map mode from 3D
to north-up or heading-up.

NAVIGATION

(WHERE APPLICABLE)

In places familiar and unfamiliar, you can always get home or go to someplace new. Just say where you want to go
and follow the directions with 3D maps and a detailed list of the route for easy travelling.

10

Set your radio presets manually (for AM/FM)

1. Touch the entertainment corner on the touch screen

2. Touch AM or FM.

3. To uc h Tun e .

4. Enter the desired station frequency and touch Enter.

5. Touch Presets and then touch and hold one

of the memory preset buttons to save it. You will

hear a brief mute and the sound will return when

the station is saved.

Automatic radio presetting (for AM/FM)

1. Touch the entertainment corner on the touch screen.

2. Touch AM or FM.

3. To uc h Options.

4. To uc h Autostore Presets (AST) to have the

system automatically store the six strongest
stations in your current location.

Note: the Auto Radio Preset function is not available

for DAB stations.

Bring in your own music

CD

1

– access the CD menu to select advance, reverse,

scan, shu e or repeat; plus access options to adjust

the sound settings.

USB

2

– access a music source via the media hub USB

port, such as a digital media player or thumb drive.

Note: if your digital music source has a name such as

“Joe’s iPod,” that is what will appear on the screen.

Note: USB has priority over any other media device.

When charging a device via USB, music playback is
automatically selected. To turn o music while
charging, touch the Settings icon at the bottom of
the Home screen, then touch Settings > Media
Player > Autoplay O on the screen.

SD card — access media (play audio/access pictures
for wallpaper) available on an SD card inserted into
the media hub.

Line in — access an audio device via the media hub
audio jack, such as an MP3 player with headphone
jack. Note: for vehicles equipped with rear seat DVD
player, the DVD player audio takes priority over the
audio jack when DVD is ON.

Indexing is the way SYNC

®

2 categorises the music

it finds on your media player. By indexing the music,

SYNC®2 can play selections by track, artist, album or

genre categories. SYNC®2 automatically indexes your
music every time a media player with new music
on it is connected to SYNC®2 through the USB port.

This may take only a few seconds, but if your player

holds thousands of songs, indexing may take longer
to complete. Maximum index up to 30,000 songs.

1. Acc ept ab le a udi o f orm at s: M P3, WMA , WAV, A AC 2 Acc ept ab le s to ra ge d evi ce f or ma ts: FAT, FAT3 2, E XFAT

ENTERTAINMENT

Gain access to any audio source by voice and control how each operates, like changing radio stations, CD tracks
or music on your digital media player and more. SYNC®2 includes a newly tuned audio system with improved
frequency response, individually tuned for each cabin environment.

QuickGuide | SYNC® 2

Synchronise driver and passenger temperatures

(ifequipped with Dual Zone Climate Control).

1. Touch the Climate corner of the touch screen.

2. Press and hold the hard AUTO button located

below the centre air vents to set both sides of the
cabin to your driver’s temperature. Alternatively

you can touch and hold the so

AUTO button on the screen when it is

inactive (not highlighted in blue).

3. If the front passenger later adjusts the temperature
setting on their side of the cabin, independent of your
selection, the synchronised settings will be overridden.

Adjust the temperature and fan speed

Use your voice, the touch
screen (blue area, lower right)
or climate control buttons
(below air vents).

Adjust climate air fl ow modes or A/C On/O

Use your voice, the touch

screen or climate control

buttons to adjust air fl ow.

Note: In some screens, when Climate Control buttons

below centre air vents are pressed, some of the climate
selections are temporarily displayed on the instrument
cluster but the touch screen does not change.

CLIMATE

Beyond the simple setting for automatic climate control for set-and-forget convenience, you can customise the
climate you want by just saying it.

12

Information displays

The following displays can be selected from the

Information menu, by touching the Information
corner of the standard touch screen
(green area, upper right) or the

button at

the bottom of the touchscreen with Navigation.

• Notifi cation (SYNC

®

2 system messages).

• Calendar.

• Apps (to install or update Apps).

• Where am I? (displays current street or closest

street for vehicle equipped with SatNav and displays
longitude and latitude for non SatNav vehicles)

Reset to Factory default settings

If you want to clear all personal settings/data
from the SYNC®2 system, you can conduct a
full reset of the system.

Note: that this reset will delete all Favourites and
personalised settings/data.

Resetting the SYNC

®

2 system

1. Remove any USB, SD card or Line-In media device.

2. Ensure ignition is in the On position.

3. Touch the Settings icon at the bottom of the screen.

4. Select Settings from the le menu.

5. Select System > Master Reset > Ye s

(confi rm Reset) > Ye s (accept Warning message).

Note: It may take a few minutes to reset the
SYNC

®

2system.

Setting the clock

The clock is large and prominent at the top centre of

the touch screen. Changing the time is simple:

Manually

1. To uc h Settings > Clock.

2. Touch + or – to adjust.

3. To uc h AM or PM.

4. To uc h Time or Date for clock display.

5. To uc h 12-hour or 24-hour for clock format.

Automatically (if equipped with Navigation)

1. To uc h Settings > Clock.

2. To uc h Reset to set clock to GPS time.

INFORMATION SETTINGS

QuickGuide | SYNC® 2

Setting wallpaper

You can add a personal photo to save as the wallpaper
on your Home screen. Here’s how:

In order to set your wallpaper, you must first load photos
into the system before you can select the one you want,

or you can use the Default Photo (Ford logo):

1. To uc h Settings > Display > Wallpaper.

2. Touch Add and select your storage device.

3. Select the file you want when it shows up on the

screen (up to 32 photos can be saved).

4. To set the wallpaper, touch Settings > Display >
Edit Wallpaper, and then select either the

Default Photo or one of your photos from the

saved photos list.

5. Once you’ve selected the photo you want

displayed, touch Save. Make sure you have a

properly formatted photo on a USB or SD Card
inserted into the media hub:

- File formats: .jpg, .gif, .png, .bmp

- Maximum file size: 1.5MB

- Maximum number of photos: 32

- Recommended dimensions: 800 x 384 pixels

Setting display brightness

1. To uc h Settings > Display > Auto Dim O .

2. Adjust brightness.

Note: that minimum brightness will turn o

screen illumination.

Setting the rear view camera

Use the camera display as a supplemental aid when

backing up, parallel parking or even hitching a trailer.
You cannot cancel it when it’s on, but can confi gure the
delay feature, which keeps the rear view camera displayed
until you reach 10km/hr while driving forward.

1. To uc h Settings > Vehicle > Rear View Camera.

2. Select Rear Camera Delay On/O .

14

Basic
Commands

What can I say?

- Voice Instructions.

- List of commands.

- Main menu.

- Previous.

- Next.

- Go back.

- Exit.

- Help.

- Cancel (cancels Voice command).

Phone

Phone list of commands:

- Dial.

- Call <name> at home/at work
(say name exactly as in Phonebook).

- Call voicemail.

- Do not disturb <On/O >.

- Read/Listen to text message.

1

Climate

Climate control list of commands:

- Climate <On/O >.

- Climate temperature <18-30> (deg.C).

- Climate, A/C <On/O >.

- Climate, <Increase/Decrease> Fan speed.

- Climate, Recirculation <On/O >.

- Climate <Front/Rear> Demister <On/O >.

Navigation

Navigation list of commands:

- Find an address <number, street, city>
(say each number individually).

- Find a Car Park.

- Destination Home.

- Destination <Voice Tag>.

- Navigation voice <On/O >

- Navigation volume <increase/decrease>.

- Show <map/north-up/heading-up/3-D>.

- Next page.

- Repeat instruction.

Tips for using voice:

- When the Voi ce button on the

steering wheel is pressed, a SYNC®2
tone sounds. A second tone will
sound when the system is ready for
avoice command, and a Listening
Ear will be displayed in the
screen's lower menu bar.

- Say commands in a smooth,

confident voice at a normal pace.
Direct your voice at the SYNC®2
microphone located in the overhead
console. Avoid “ahhs” or “umms”
when saying a command.

- Say all the words of a command

in the correct order (e.g., “Call John
Doe,” “Find an address”).

- Say “What can I say?” for a written

list of voice commands on the
screen or say “Help” if you want
audible help for the current mode
(e.g., Phone, Radio, Navigation, USB).

- Ensure the vehicle interior is

quiet (windows closed, passengers
aren’t talking) for optimum SYNC®2
voice recognition.

- Once SYNC

®

2 has completed your

voice command action, the Voi ce
feature is turned o . For another
voice command, the Vo ice button
must be touched again.

1. Phone- depend ent featur e .

VOICE COMMANDS

Virtually anything you can do by touch, you can also do by voice to keep your hands on the wheel and eyes on the road.
The system recognises thousands of commands. Here are some of the most popular :

QuickGuide | SYNC® 2

Entertainment

Audio list of commands:

2

- Audio <On/O >.

Radio

- FM <87.7-107.9>.

- FM preset <#>.

CD

- Play track <1-512>.

- Shu e <On/O >.

USB

- Play song <name>.

- Play album <name>.

- Play similar music

.

Voice
Command
Settings

To uc h Settings > Interaction Mode and choose
Novice or Advanced.

Interaction Mode - Novice mode.

provides detailed interaction and guidance.
Advanced mode has less audible interaction and
more tone prompts.

To uc h Settings > Confi rmation Prompts and
choose O or On.

Confi rmation Prompts – The system uses
these short questions to confi rm your voice
command. If turned o , the system simply makes
a best guess as to what you requested.
If set On, the system may still occasionally ask you
to confi rm a voice command.

Operating certain parts of this system while driving can distract
your attention away from the road, and possibly cause an accident or
other serious consequences. Do not change system settings or enter
data non-verbally (using your hands) while driving. Stop the vehicle
in a safe and legal manner before attempting these operations.
This is important since while setting up or changing some functions
you might be required to distract your attention away from the road
and remove your hands from the wheel.

2. You ca n also get de tailed li sts of com mands for r adio, USB, Bluetooth® audio a nd SD card.

1. Log on to www.ford.co.nz/owner

2. Select SYNC

®

2 Support and choose SYNC®2.

When you have a question or need answers, you can
get step-by-step instructions for using and
personalising your SYNC

®

2 system, pairing your smart

phone, updating your Sat Nav maps or system so ware.

Owner login

Log on to www.ford.co.nz/owner for comprehensive
ownership tools and explore the interactive and
personalised support available, such as: customer
how-to videos and trouble-shooting, phone and
media compatibility lists, vehicle care and servicing,
Roadside Assistance, dealer locations and more.

SYNC®2 SUPPORT

Learn more about how SYNC®2 works, discover how to personalise your experience, get support when you need it
and much more.

QUICK SUPPORT

To speak with a product advisor during

business hours, contact:

0800 367 369 (0800 FORDNZ),

select option 2

Or write to us:

Ford Customer Relationship Centre,

Private Bag 76912,

Manukau City, 2241.

Print ed Febuar y 2015. FOR4133.