Ford Excursion 2000, Expedition 2000, Contour 2000, Ranger 2000, Focus 2000 Warranty

Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:

1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.

2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.

3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Assistance Center.

In the United States:

Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive

P.O. Box 6248

Dearborn, MI 48121

1-800-392-3673 (FORD)

TDD for hearing impaired:

1-800-232-5952

Outside the U.S. or Canada:

Ford Motor Company

Worldwide Direct Market Operations

Attention: Owner Relations

1555 Fairlane Drive

Fairlane Business Park #3

Allen Park, MI 48101

Telephone: [phone]

Fax: [phone]

In Middle East & North Africa:

Ford Middle East & North Africa

Customer Assistance Center

Bin Khedia Bldg. Opp Dubui Crk.

3rd Floor, Office 301

Dubai, United Arab Emirates

Telephone: [phone]

Fax: [phone]

E-Mail: [e-mail]

In Canada:

Ford Motor Company

Customer Assistance Centre

of Canada, Limited

P.O. Box 2000

Oakville, Ontario L6J 5B4

1-800-565-3673 (FORD)

In Puerto Rico and Virgin Islands:

Ford Motor Company

Caribbean Inc.
P.O. Box 11957

Caparra Heights Station

San Juan, PR 00922-1957

Telephone: [phone]

Fax: [phone]

Table of Contents

1. INTRODUCTION 1

2. IMPORTANT INFORMATION YOU SHOULD
KNOW 2

If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs? 3
Do Warranties Apply In Other Countries? 3

3. THE NEW VEHICLE LIMITED WARRANTY FOR
YOUR 2000-MODEL VEHICLE 4

Quick Reference: Warranty Coverage 5
What Is Covered? 5
Bumper To Bumper Coverage 6
Safety Restraint Coverage 6
Corrosion Coverage 6

7.3L Power StrokeT Diesel Engine Coverage 7
What Is Not Covered? 7

4. IN ADDITION ... 10
Tires 10
Roadside Service (United States, Puerto Rico,

And U.S. Virgin Islands) 10

5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES 11

Quick Reference: Emissions Warranty Coverage 11
Emissions Defect Warranty Coverage 12
Emissions Performance Warranty Coverage 12
What Is Covered? 13
What Is Not Covered? 14

6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTIES 15

Quick Reference: Emissions Warranty Coverage 15
Explanation Of California Emissions Warranties 16
What Is Covered? 18
What Is Not Covered? 20

7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 21

8. NOISE EMISSIONS WARRANTY 24

9. FORD EXTENDED SERVICE PLAN 25

10. DISPUTE SETTLEMENT BOARD 26

11. STATE WARRANTY ENFORCEMENT LAWS 2727

12. IMPORTANT INFORMATION ABOUT
AMBULANCE CONVERSIONS 2828

1. Introduction

Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.

When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that,
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Customer Assistance Center at 1-800-392-3673.

If you own or lease a 2000-model Electric Ranger, you must return to a Ford
Certified Electric Vehicle Dealer for warranty repairs. Refer to the
Addendum Card that was given to you when you took delivery of your
Electric Ranger for further explanation of the New Vehicle Limited Warranty
and the Roadside Assistance Program applicable to your vehicle.

This booklet explains in detail the warranty coverages that apply to your
2000-model car or light truck. If you bought a previously owned
2000-model vehicle, you are eligible for any remaining warranty coverages.

Ford Motor Company provides the Emissions Defect Warranties and
Emissions Performance Warranties which cover your emissions
control systems, and Noise Emissions Warranty which applies only to
medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight
Rating (pages 11-24).

Ford Motor Company or Ford Motor Vehicle Assurance Company (a
subsidiary of Ford Motor Company, The American Road, Dearborn, MI

48121) provides the New Vehicle Limited Warranty (pages 4-7).

If you are interested in knowing whether the warranty coverage is provided
by Ford Motor Company or Ford Motor Vehicle Assurance Company, call the
Customer Assistance Center at 1-800-392-3673. The warranty coverage you
receive and your dealer’s handling of any warranty covered repair will be the
same regardless of the warranty provider.

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2. Important information you should know

IF YOU NEED CUSTOMER ASSISTANCE

Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined on the front
page of this booklet.

In addition, if you are an eligible U.S. owner, you may use - at no cost ­the services of the Dispute Settlement Board. The Board is a panel of
impartial individuals who resolve disputes. For details, see Dispute
Settlement Board, page 26 or call1-800-428-3718.

KNOW WHEN YOUR WARRANTY BEGINS

Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.

CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week.

MAINTAIN YOUR VEHICLE PROPERLY

Your glove compartment contains an Owner Guide and a Scheduled
Maintenance Guide which indicate the scheduled maintenance

required for your vehicle. Proper maintenance guards against major
repair expenses resulting from neglect or inadequate maintenance, and
may help increase the value you receive when you sell or trade your
vehicle.

It is your responsibility to make sure that all of the scheduled maintenance
is performed and that the materials used meet Ford engineering
specifications. Failure to perform scheduled maintenance as specified in
the Service Guide will invalidate warranty coverage on parts affected by

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the lack of maintenance. Make sure that receipts for completed
maintenance work are retained with the vehicle and confirmation of
maintenance work is always entered in your Scheduled Maintenance

Guide

.

Your Ford or Lincoln-Mercury dealership, or Ford or Lincoln-Mercury
Auto Care Service Center, has factory-trained technicians who can
perform the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to maximize
your satisfaction with your vehicle.

WHO PAYS FOR WARRANTY REPAIRS?

You will not be charged for covered warranty repairs made during the
warranty periods for Bumper to Bumper, Safety Restraint, Corrosion, or
Emissions Coverage.

Some states may require a tax on all or a portion of warranty repairs.
Where state law allows, the tax must be paid by you, the owner of the
vehicle.

Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call 1-800-392-3673 (FORD) to
learn whether any adjustment program is applicable to your vehicle.
Please have your vehicle identification number available.

DO WARRANTIES APPLY IN OTHER COUNTRIES?

The New Vehicle Limited Warranty and the Emissions Warranties
described in this booklet apply to your vehicle if:

• it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S. Federalized Territories; and

• it was originally registered/licensed and operated in the United States,
U.S Federalized Territories, or Canada.

If you meet these two requirements, you do have warranty coverage
when you travel with this vehicle outside the United States, U.S.
Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country or U.S.
Federalized Territories for a repair that is covered under the U.S.
warranty. If this happens, be sure to save the paid repair order or
invoice. You should present this document to a U.S. Ford Motor
Company dealer for warranty refund consideration.

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3. The new vehicle limited warranty for your 2000-model vehicle

Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state. The
New Vehicle Limited Warranty is the only express warranty applicable
to your vehicle. Neither Ford or Ford Motor Vehicle Assurance
Company assumes nor authorizes anyone to assume for it any other
obligation or liability in connection with your vehicle or this warranty.

Ford, Ford Motor Vehicle Assurance Company and your dealer are not
responsible for any time that you lose, for any inconvenience you
might be caused, for the loss of your transportation, or for any other
incidental or consequential damages you may have.

You may have some implied warranties. For example, you may have:

• an implied warranty of merchantability (that the car or light truck
is reasonably fit for the general purpose for which it was sold); or

• an implied warranty of fitness for a particular purpose (that the car
or light truck is suitable for your special purposes).

These implied warranties are limited, to the extent allowed by law, to
the time period covered by the written warranties, or to the applicable
time period provided by state law, whichever period is shorter.

Some states do not allow Ford or Ford Motor Vehicle Assurance
Company to limit how long an implied warranty lasts or to exclude or
limit incidental or consequential damages, so the limitation and
exclusions described above may not apply to you.

NOTE: This information about the limitation of implied warranties
and the exclusion of incidental and consequential damages under the

NEW VEHICLE LIMITED WARRANTY also applies to the
EMISSIONS WARRANTIES described on pages 11–24.

NOTE: If you are an eligible U.S. owner and have a warranty concern

unresolved by your dealer, you may use the services of the Dispute
Settlement Board (see page 26).

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QUICK REFERENCE: WARRANTY COVERAGE

This chart gives a general summary of your warranty coverage provided
by Ford Motor Company or Ford Motor Vehicle Assurance Company
under the New Vehicle Limited Warranty. Please refer to the
description of warranty coverage for more specific information.

For each type of coverage, the chart shows two measures:

• years in service

• miles driven

Your New Vehicle Limited Warranty

TYPE OF

COVERAGE

YEARS IN

SERVICE/MILES

DRIVEN

BUMPER TO BUMPER

SAFETY RESTRAINT SYSTEM

CORROSION (Perforation only)

7.3L POWER STROKE
DIESEL ENGINE

3/36,000

5/50,000

5/UNLIMITED

5/100,000

The measure that occurs first determines how long your coverage lasts.
For example: Your Bumper to Bumper Coverage lasts for three years ­unless you drive more than 36,000 miles before three years elapse. In
that case, your coverage ends at 36,000 miles.

For more details on coverage, see:

➡ What is Covered? (pages 5-7)
➡ What is Not Covered? (pages 7-9)

WHAT IS COVERED?

The New Vehicle Limited Warranty coverage is provided by Ford Motor
Company or Ford Motor Vehicle Assurance Company, a subsidiary of
Ford Motor Company. These coverages include Bumper to Bumper
coverage, Safety Restraint coverage, Corrosion coverage, and 7.3L Power
Stroket Diesel Engine coverage.

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Bumper To Bumper Coverage

Under your New Vehicle Limited Warranty, Bumper to Bumper Coverage
begins at the warranty start date and lasts for three years or 36,000 miles,
whichever occurs first.

During this coverage period, authorized Ford Motor Company dealers will
repair, replace, or adjust all parts on your vehicle (except tires) that are
defective in factory-supplied materials or workmanship. Items or
conditions that are not covered by the New Vehicle Limited Warranty are
described on pages 7-9.

When making warranty repairs on your vehicle, the dealer will use Ford
or Motorcraft parts or remanufactured or other parts that are authorized
by Ford. In certain instances, Ford may authorize repairs at other than
Ford dealer facilities.

Safety Restraint Coverage

Under your New Vehicle Limited Warranty, Safety Restraint Coverage
begins at the warranty start date and lasts for five years or 50,000 miles,
whichever occurs first.

During this coverage period, Ford Motor Company or Ford Motor Vehicle
Assurance Company warrants your vehicle’s safety belts and air bag
Supplemental Restraint System (SRS) against defects in factory-supplied
materials or workmanship.

Corrosion Coverage

Under your New Vehicle Limited Warranty, Corrosion Coverage begins at
the warranty start date and covers body sheet metal panels against
corrosion due to a defect in factory-supplied materials or workmanship.
Corrosion coverage (which lasts for 5 years, regardless of miles driven)
only applies if the corrosion causes perforation (holes) in body sheet
metal panels.

If corrosion does not cause perforation (holes), and is not the result of
usage and/or environmental conditions, paint damage is covered under
the terms of the Bumper to Bumper Warranty (3 years or 36,000 miles,
whichever occurs first).

For damage caused by airborne material (environmental fallout) - where
there is no factory-related defect involved and therefore no warranty -

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