Ford Focus 2004 Warranty

Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:

1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.

2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.

3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.

In the United States:

Ford Motor Company

Customer Relationship Center

16800 Executive Plaza Drive

In Caribbean, Central America, Israel and
Sub-Saharan Africa:

Worldwide Direct Market Operations

P.O. Box 6248

Dearborn, MI 48121

1-800-392-3673 (FORD)

TDD for hearing impaired:

1-800-232-5952

Ford Motor Company

Attention: Owner Relations

1555 Fairlane Drive

Fairlane Business Park #3

Allen Park, MI 48101

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

In Middle East & North Africa:

Ford Middle East & North Africa

Customer Relationship Center

API World Tower 17th Floor

Sheikh Zayed Road

Dubai, United Arab Emirates

Telephone: [phone]

Fax: [phone]

E-Mail: [e-mail]

In Canada:

Ford Motor Company of Canada,

Limited

Customer Relationship Centre

P.O. Box 2000

Oakville, Ontario L6J 5E4

1-800-565-3673 (FORD)

In Puerto Rico and Virgin Islands:

Ford Motor Company

Caribbean Inc.
P.O. Box 11957

Caparra Heights Station

San Juan, PR 00922-1957

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

Table of Contents

1. INTRODUCTION 1

2. IMPORTANT INFORMATION YOU SHOULD
KNOW 2

If You Need Customer Assistance 2

Know When Your Warranty Begins 2

Check Your Vehicle 2

Maintain Your Vehicle Properly 2

Who Pays For Warranty Repairs? 3

Do Warranties Apply In Other Countries? 3

3. THE NEW VEHICLE LIMITED WARRANTY FOR
YOUR 2004-MODEL FOCUS 4

Quick Reference: Warranty Coverage 5

What Is Covered? 5

Bumper To Bumper Coverage 5

Safety Restraint Coverage 6

Corrosion Coverage 7

5 Year/100,000 Mile Ford Powertrain
Limited Warranty 7

What Is Not Covered? 7

4. IN ADDITION ... 10

Roadside Service (United States, Puerto Rico,
And U.S. Virgin Islands) 10

5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES 11

Quick Reference: Emissions Warranty Coverage 11

Emissions Defect Warranty Coverage 12

Emissions Performance Warranty Coverage 12

What Is Covered? 13

What Is Not Covered? 14

6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTIES 15

Quick Reference: Emissions Warranty Coverage 15

Explanation Of California Emissions Warranties 16

What Is Covered? 18

What Is Not Covered? 19

7. ADDITIONAL INFORMATION ABOUT YOUR EMIS­SIONS WARRANTY COVERAGE, UNDER FED­ERAL AND CALIFORNIA REQUIREMENTS 20

8. FORD EXTENDED SERVICE PLAN 23

9. DISPUTE SETTLEMENT BOARD 24

10. STATE WARRANTY ENFORCEMENT LAWS 2525

11. 5 YEAR/100,000 MILE FORD POWERTRAIN
LIMITED WARRANTY 25

1. Introduction

Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.

When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to an­other Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all deal­ers are authorized to perform all warranty repairs. That means that, de­pending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Customer Relationship Center at 1-800-392-3673.

This booklet explains in detail the warranty coverages that apply to your
2004-model Focus. If you bought a previously owned 2004-model Focus,
you are eligible for any remaining warranty coverages.

Ford Motor Company provides the Emissions Defect Warranties and
Emissions Performance Warranties which cover your emissions con­trol systems.

Ford Motor Vehicle Assurance Company (a subsidiary of Ford Motor
Company, The American Road, Dearborn, MI 48121) provides the New
Vehicle Limited Warranty (pages 4-7), except that Ford Motor Company
provides the New Vehicle Limited Warranty in Alaska, Illinois, Louisiana,
Minnesota, Montana, New Hampshire, New Jersey, New York, South Da­kota, Vermont, Virginia, Washington, West Virginia, Wisconsin. This list is
accurate as of the publishing date of this guide. If you are interested in
verifying the warranty provider for your vehicle, please call the Customer
Relationship Center at 1-800-392-3673. Where it is the warranty provider,
Ford Motor Vehicle Assurance Company will use Ford Motor Company as
its agent. The warranty coverage you receive and your dealer’s handling
of any warranty-covered repair will be the same regardless of the war­ranty provider.

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2. Important information you should know

IF YOU NEED CUSTOMER ASSISTANCE

Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined on the front
page of this booklet.

In addition, if you are an eligible U.S. owner, you may use - at no cost ­the services of the Dispute Settlement Board. The Board is a panel of
impartial individuals who resolve disputes. For details, see Dispute
Settlement Board, page 24 or call 1-800-428-3718.

KNOW WHEN YOUR WARRANTY BEGINS

Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.

CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week.

MAINTAIN YOUR VEHICLE PROPERLY

Your glove compartment contains an Owner Guide and a Scheduled
Maintenance Guide

for your vehicle. Proper maintenance guards against major repair expenses
resulting from neglect or inadequate maintenance, may help increase the
value you receive when you sell or trade your vehicle, and is important in
allowing your vehicle to comply with applicable emissions standards.

It is your responsibility to make sure that all of the scheduled maintenance
is performed and that the materials used meet Ford engineering
specifications. Failure to perform scheduled maintenance as specified in
the Service Guide will invalidate warranty coverage on parts affected by the
lack of maintenance. Make sure that receipts for completed maintenance
work are retained with the vehicle and confirmation of maintenance work is
always entered in your Scheduled Maintenance Guide

which indicate the scheduled maintenance required

.

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Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury
Quality Care Service Center, has factory-trained technicians who can per­form the required maintenance using genuine Ford parts. The dealership
looks forward to meeting your every service need to maximize your satis­faction with your vehicle.

WHO PAYS FOR WARRANTY REPAIRS?

You will not be charged for covered warranty repairs made during the
warranty periods for Bumper to Bumper, Safety Restraint, Corrosion, or
Emissions coverage.

Some states have mandated alternate time coverage periods for parts of
your vehicle (e.g. seatbelts).

Some states and/or local governments may require a tax on a portion of
warranty repairs. Where applicable law allows, the tax must be paid by
you, the owner of the vehicle.

During the Bumper to Bumper Warranty period, dealers may receive in­structions to provide no-cost, service-type improvements - not included
in your Scheduled Maintenance Guide - intended to increase your overall
satisfaction with your vehicle.

Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call 1-800-392-3673 (FORD) to

learn whether any adjustment program is applicable to your vehicle.
Please have your vehicle identification number available.

DO WARRANTIES APPLY IN OTHER COUNTRIES?

The New Vehicle Limited Warranty and the Emissions Warranties
described in this booklet apply to your vehicle if:

• it was originally purchased through the Ford Worldwide Direct Market­ing Operations Military Sales Program; or

• it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S Federalized Territories, and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.

If you meet either of these two requirements, you do have warranty coverage
when you travel with this vehicle outside the United States, U.S. Federalized
Territories, or Canada. In some cases, however, you may have to pay the ser­vicing Ford dealer in a foreign country or U.S. Federalized Territory for a
repair that is covered under the U.S. warranty. If this happens, be sure to
save the paid repair order or invoice. You should present this document to a
U.S. Ford Motor Company dealer for warranty refund consideration. Refer to
www.Ford.com for additional customer assistance reference information.

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3. The new vehicle limited warranty for your
2004-model Focus

Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state. The
New Vehicle Limited Warranty is the only express warranty applicable
to your vehicle. Neither Ford or Ford Motor Vehicle Assurance
Company assumes nor authorizes anyone to assume for it any other
obligation or liability in connection with your vehicle or this warranty.

Ford, Ford Motor Vehicle Assurance Company and your dealer are not
responsible for any time that you lose, for any inconvenience you
might be caused, for the loss of your transportation, or for any other
incidental or consequential damages you may have.

You may have some implied warranties. For example, you may have:

• an implied warranty of merchantability (that the car or light truck
is reasonably fit for the general purpose for which it was sold); or

• an implied warranty of fitness for a particular purpose (that the car
or light truck is suitable for your special purposes).

These implied warranties are limited, to the extent allowed by law, to
the time period covered by the written warranties, or to the applicable
time period provided by state law, whichever period is shorter.

Some states do not allow Ford or Ford Motor Vehicle Assurance
Company to limit how long an implied warranty lasts or to exclude or
limit incidental or consequential damages, so the limitation and
exclusions described above may not apply to you.

NOTE: This information about the limitation of implied warranties
and the exclusion of incidental and consequential damages under the

NEW VEHICLE LIMITED WARRANTY also applies to the
EMISSIONS WARRANTIES described on pages 11–19.

NOTE: If you are an eligible U.S. owner and have a warranty concern

unresolved by your dealer, you may use the services of the Dispute
Settlement Board (see page 24).

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QUICK REFERENCE: WARRANTY COVERAGE

This chart gives a general summary of your warranty coverage provided
by Ford Motor Company or Ford Motor Vehicle Assurance Company un­der the New Vehicle Limited Warranty. Please refer to the description
of warranty coverage for more specific information.

For each type of coverage, the chart shows two measures:

• years in service • miles driven

* Florida, Puerto Rico, US Virgin Islands, Guam, American Samoa, and
Saipan Deliveries only

The measure that occurs first determines how long your coverage lasts.
For example: Your Bumper to Bumper Coverage lasts for three years ­unless you drive more than 36,000 miles before three years elapse. In
that case, your coverage ends at 36,000 miles.

For more details on coverage, see:
➡ What is Covered? (pages 5-7,

pages 25 - 28 for 5 Year/100,000 Mile Powertrain Limited Warranty)

➡ What is Not Covered? (pages 7-9)

WHAT IS COVERED?

The New Vehicle Limited Warranty coverage is provided by Ford Motor
Company or Ford Motor Vehicle Assurance Company, a subsidiary of
Ford Motor Company. These coverages include Bumper to Bumper cover­age, Safety Restraint coverage, Corrosion coverage.

Bumper To Bumper Coverage

Under your New Vehicle Limited Warranty, Bumper to Bumper Coverage
begins at the warranty start date and lasts for three years or 36,000 miles,
whichever occurs first. During this coverage period, authorized Ford Motor

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Company dealers will repair, replace, or adjust all parts on your vehicle that
are defective in factory-supplied materials or workmanship. Items or condi­tions that are not covered by the New Vehicle Limited Warranty are de­scribed on pages 7-9.

Two separate warranties apply to tires on your new vehicle. The New Vehicle
Limited Warranty provides no-cost coverage for tire repairs, replacements, or
adjustments due to defects in factory-supplied materials or workmanship
during the Bumper to Bumper Coverage period. The tire manufacturer also
provides you with a separate tire warranty that may extend beyond the
Bumper to Bumper Coverage period. You will find the manufacturer’s tire
warranty with the owner literature supplied with your vehicle.

During the Bumper to Bumper Coverage period, your authorized Ford
Motor Company dealer has the desire to ensure your complete satisfac­tion at no out-of-pocket cost to you. In addition, you have the option of
having a tire warranty repair performed by the tire manufacturer’s autho­rized service center. If you go to a tire service center during the Ford
Bumper to Bumper Coverage period for a covered repair (replacement or
adjustment), you may be charged a prorated amount for wear or other
charges. If so, you should present your paid invoice detailing the nature
of the charges to any Ford Motor Company dealership for refund consid­eration.

When making warranty repairs on your vehicle, the dealer will use Ford
or Motorcraft parts or remanufactured or other parts that are authorized
by Ford. In certain instances, Ford may authorize repairs at other than
Ford dealer facilities. Tire replacements under warranty will be made
with the same brand and model as originally equipped with the vehicle
unless the same brand and model is no longer available, in which case a
tire of the same brand, size, load, speed and tread type will be used. In
some circumstances, Ford may authorize another brand and/or model to
substitute for the original brand and model, even if still available.

Safety Restraint Coverage

Under your New Vehicle Limited Warranty, Safety Restraint Coverage
begins at the warranty start date and lasts for five years or 50,000 miles,
whichever occurs first.

During this coverage period, Ford Motor Company or Ford Motor Vehicle
Assurance Company warrants your vehicle’s safety belts and air bag
Supplemental Restraint System (SRS) against defects in factory-supplied
materials or workmanship.

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