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Today’s vehicles are more sophisticated than ever and need to be properly maintained to help ensure they
operate at the highest level.
Additional Information Available on the Web
To learn more about the importance of routine and dealer performed maintenance on your vehicle,
please visit the Ford Customer Service website. You’ll also find important warranty information,
customer assistance, technical expertise, frequently asked questions and much more.
The website location is: www.genuineservice.com then go to the service pick at the site.
2
Scheduled Maintenance
F
INDYOURWAY
Table of Contents
General Owner’s Information ..........................1
General Maintenance Information .....................4–6
Owner Checks and Services ...........................7
Keep It Genuine................................8–11
Normal Schedule Trucks, Fullsize Vans & SUVs .........14–28
Class A Motorhome, E-Series, Escape, Expedition, Explorer,
F-150, F-250/350/450/550, Mariner, Mark LT, Mountaineer,
Navigator and Ranger
Normal Schedule Cars & Minivans..................29–41
Crown Victoria, Five Hundred, Focus, Freestar, Freestyle, Fusion,
Grand Marquis, LS, Milan, Montego, Monterey, Mustang, Taurus,
Thunderbird, Town Car and Zephyr
General Owner’s
InformationKeep It Genuine
Normal Schedule
Trucks, Fullsize
Vans & SUVs
Normal Schedule
Cars & Minivans
Special Operating Conditions......................42–45
Motorcraft Premium Gold Engine Coolant Change Record .....48
Scheduled Maintenance
3
Special Operating
Conditions &
Exceptions
G
ENERALMAINTENANCEINFORMATION
Get the most from your vehicle with routine maintenance.
Routine maintenance is the best way to help ensure you get the performance, dependability, long life and
resale value you expect from your vehicle. This is exactly why we’ve put together the Scheduled Maintenance
Guide; basically, it outlines what service your vehicle may require and when. The focus is on maintaining
your vehicle while it’s running great, which goes a long way toward preventing major repairs and expenses later.
Here are a few suggestions to help you get started on the road to routine maintenance:
--Familiarize yourself with your vehicle by going through your ⬙Owner’s Guide⬙
--Take a few minutes to review this handy Scheduled Maintenance Guide
--Make it a habit to use this guide to record scheduled maintenance
--
Consider your Ford and Lincoln Mercury Dealership for all your vehicle’s needs
Protect your warranty!
Routine maintenance is not only the best way to help keep your vehicle running great, it’s also the best way to
protect your warranty. While maintenance and repair services may be performed by you or by any
automotive service provider you choose, it is your responsibility to see that all scheduled maintenance is
performed and that the materials used meet Ford Engineering specifications. Failure to perform scheduled maintenance
specified in this guide will invalidate warranty coverage on parts affected by the lack of maintenance. We
can’t stress enough how important it is to keep records of all maintenance. This guide will help you do just that.
While Ford Motor Company will not deny a warranty claim simply because there is no documentation,
damage or failures due to a lack of proper maintenance or neglect are not covered under
warranty.
Keeping maintenance records is easy with the Scheduled Maintenance
Guide.
It’s important to document the maintenance of your vehicle. Every time you bring your vehicle in for scheduled
maintenance, be sure to present this guide and certify the work. Also record the date of ser vice, mileage
at the time of service, and attach your receipt. Not only will this make record keeping easy, but also should your
vehicle ever require warranty coverage, you will have all the documentation to show you’ve properly
maintained it.
Maintenance Interval
Ford Motor Company has recommended maintenance intervals for various parts and component systems
based upon engineering testing. Ford Motor Company relies upon this testing to determine the most appropriate
mileage for replacement of oils and fluids to protect your vehicle at the lowest overall cost to you and
recommends against maintenance schedules that deviate from the Scheduled Maintenance Guide.
4
Scheduled Maintenance
General Owner’s Information
G
ENERALMAINTENANCEINFORMATION
Determine which maintenance schedule to follow.
It’s important to follow the maintenance schedule that most closely mirrors your driving habits and the conditions
under which you drive. For this reason, the Scheduled Maintenance Guide is divided into two basic
maintenance schedules: the ‘‘Normal Schedule’’ (further segmented into ‘‘Trucks, Fullsize Vans & SUVs’’ and
‘‘Cars & Minivans’’) and ‘‘Special Operating Conditions.’’
Determining which maintenance schedule is right for you is easy. For the most part, do you drive your Ford,
Lincoln or Mercury vehicle under typical, everyday conditions? If so, follow the ‘‘Normal Schedule Trucks, Fullsize
Vans & SUVs,’’ or ‘‘Normal Schedule Cars & Minivans.’’
Special Operating Conditions:
If you feel you may not operate your vehicle under normal / everyday day conditions, but primarily under
the special operating conditions outlined below, you will need to increase the frequency of some
maintenance operations.
• Towing a trailer or carrying heavy loads
• Extensive idling and/or driving at low-speeds for long distances
• Driving in dusty conditions
• Off-road operation
• Use of E85 fuel 50% of the time or greater (flex fuel vehicles only)
Important: For further details and information regarding these Special Operating Conditions see page 42.
Exceptions
There are some exceptions to all schedules for specific vehicles and special applications, outlined below. You
will find further information under ⬙Exceptions⬙ on page 46
• Engine oil and Motorcraft Premium Gold Engine Coolant - time and mileage based
interval
• Class A Motorhome - change the brake fluid and automatic transmission fluid
• Rear axle maintenance and lubrication
Last of all, if you’re unsure about which maintenance schedule to follow, ask your Ford and Lincoln
Mercury Dealership, or visit our website, www.genuineservice.com, then go to the service pick.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a normal operating characteristic of the chemical compound and may
not necessarily demonstrate that a fluid needs to be changed. Oils and Fluids identified in the
Owner’s Maintenance Guide should be changed at the specified interval or in conjunction with a repair.
Flushing is a viable way to change fluid for many vehicle sub-systems during scheduled maintenance and should
only be done using the same fluid required to finish the maintenance procedure, or a Ford approved
flushing chemical.
Scheduled Maintenance
5
General Owner’s
Information
General Owner’s Information
G
ENERALMAINTENANCEINFORMATION
Chemicals and Additives
Non-Ford approved chemicals or additives are not required for factory recommended maintenance. In fact,
Ford Motor Company recommends against the use of such additive products unless specifically
recommended by Ford for a particular application.
Your vehicle is very sophisticated and built with multiple complex performance systems. Every manufacturer
develops these systems using different specifications and performance features. That’s why it’s
important to rely on your Ford or Lincoln Mercury dealership to properly diagnose and repair your vehicle.
When planning your maintenance services, consider your Ford or Lincoln Mercury dealership for all your
vehicle’s needs.
Get the most from your service and maintenance visits.
There are a lot of reasons why your Ford or Lincoln Mercury dealership is a great way to help keep your
vehicle running great.
Convenience
To make your service visit even more convenient, in many cases, you’ll find extended evening hours and
Saturday hours. How’s that for quality service?
Factory-trained Technicians
Ford and Lincoln Mercury ser vice technicians participate in extensive factory-sponsored training to help them
become the experts on the operation of your vehicle. Many participate in Ford-sponsored training to
become certified. Ask your dealer about the training and certification their technicians have received.
Genuine Ford and Motorcraft Replacement Parts
Ford and Lincoln Mercury dealerships stock Ford and Motorcraft branded replacement parts. These parts
meet or exceed Ford Motor Company’s specifications, and we stand behind them. Maintenance parts installed
at your Ford or Lincoln Mercury dealership carry a nationwide, 12 months, 12,000 mile parts and labor
limited warranty. Your dealer can give you details.
Value Shopping for Your Vehicle’s Maintenance Needs
Your dealership recognizes the competitive landscape of maintenance and light repair automotive services.
With factory-trained technicians, and one-stop service from routine maintenance like oil changes and
tire rotations to repairs like brake service, check out the value your Ford and Lincoln Mercury dealers can
offer.
6
Scheduled Maintenance
General Owner’s Information
O
WNERCHECKS ANDSERVICES
It is recommended that the following basic maintenance checks and inspections be performed at the
designated time intervals. See your “Owner’s Guide” for more information.
Check Every Month for All Vehicles:
❑ Check function of all interior and exterior lights.
❑ Check tires for wear and proper air pressure, including spare.
❑ Check engine oil fluid level.
❑ Check windshield washer fluid level.
Check Every Six Months for All Vehicles:
❑ Check lap/shoulder belts and seat latches for wear and proper operation.
❑ Check that externally mounted spare tire is properly stowed (tight) (see “Owner’s Guide”).
❑ Check power steering fluid level.
❑ Check washer spray, wiper operation, and clean all wiper blades (replace blades as necessary).
❑ Check parking brake for proper operation.
❑ Check and lubricate all hinges, latches, door check straps (see dealer) and outside locks.
❑ Check and lubricate upper and lower sliding door tracks, if equipped.
❑ Check and clean sliding door contact switches, if equipped.
❑ Check and lubricate door rubber weatherstrips.
❑ Check and clean body and door drain holes.
❑ Check safety warning lamps (brake, ABS, air bag, safety belt) for operation.
❑ Check engine cooling system level and strength.
❑ Check battery connections and clean if necessary.
❑ Check clutch fluid level, if equipped.
General Owner’s
Information
Retightening lug nuts:
❑ Retighten the lug nuts to the specified torque at 500 miles (800 km) after any wheel disturbance
(tire rotation, changing a flat tire, wheel removal, etc.).
❑ On vehicles equipped with dual rear wheels, retighten the wheel lug nuts to the specified torque at
100 miles (160 km), and again at 500 miles (800 km) of new vehicle operation and after any
wheel disturbance (tire rotation, changing a flat tire, wheel removal, etc.).
❑
Refer to ⬙Wheel Lug Nut Torque Specification⬙ in your ⬙Owner’s Guide⬙ for the proper lug nut torque specification.
Scheduled Maintenance
General Owner’s Information
7
K
EEPITGENUINE
Factory Authorized Systems Checks
In the event that your vehicle experiences a component related concern, please contact your Ford, Lincoln
or Mercury dealership. The Ford Motor Company Trained Technicians who work at Ford, Lincoln or
Mercury dealerships are specifically trained to understand your vehicle.
A proper repair begins with a thorough system check. A Factory Authorized Systems Check can ONLY be
found at a Ford or Lincoln Mercury dealership. In some circumstances, the Technician may need to request your
authorization to perform additional operations to determine the final diagnosis. The Technician’s goal is
to ensure that your vehicle is fixed right the first time, at the best value to you.
The following list represents several of the Factory Authorized Systems Checks available at a participating
Ford or Lincoln Mercury dealers:
• Air Conditioning
• Check Engine Light
• All Wheel Drive and 4X4
• Automatic Transmission
• Engine Cooling and Cabin Heating
• Steering and Suspension
• Charge/Start/Battery
• Wheel Alignment
• Anti-Lock Brake System
When parts on your vehicle need replacing, you should not settle for anything that does not meet Ford
Motor Company’s specifications. Genuine Ford and Motorcraft branded parts meet these specifications. You can
find them at your Ford and Lincoln Mercury Dealership. Look for the following brands as one way to
ensure the parts you are putting on your vehicle meet the maintenance requirements.
8
Scheduled Maintenance
Keep It Genuine
K
EEPITGENUINE
Tires
Tire maintenance and replacement selection when necessary are critical to your vehicle’s performance and
helps keep you and your passengers safe. Make sure all tires and wheels are of the same size,
type, tread design, brand and load-carrying capacity, because they can affect the safety and performance of
your vehicle. When you need to replace your tires, consider visiting your Ford or Lincoln Mercury
dealership for name-brand tires and people who know your vehicle.
Batteries
The technicians at your Ford or Lincoln Mercury dealership can determine the health of your vehicle’s battery
during any service visit. The Motorcraft Tested Tough Max Series with its ⬙long-life⬙ design outlasted
other long-life batteries by up to 200%. That’s one reason why we stand behind this battery with a national
3 year, free-replacement and prorated-cost thereafter up to 100 months with unlimited mileage. Should
your battery need to be replaced, consider any one of the batteries that bear the Motorcraft name.
Keep It Genuine
Keep It Genuine
Scheduled Maintenance
9
K
EEPITGENUINE
Brakes
Technicians at your Ford or Lincoln Mercury dealer can install the right brake parts for your vehicle. Ford
Original Equipment and Motorcraft replacement brake pads, shoes, rotors and drums meet the stringent standards
of Ford Motor Company engineers.
In addition, all Ford Original Equipment replacement brake pads, shoes, rotors and drums are vehicle tested
for durability and noise suppression while being Federal Motor Vehicle Safety Standard (FMVSS)
compliant. The right brake parts and repair work are essential to ensure your brake system operates as it
should.
Oil & Lubricants
It is important to stick to a regular maintenance schedule for changing your vehicle’s oil and lubricants.
Motorcraft Oils and Lubricants meet the stringent standards set by Ford Motor Company. Motorcraft Oils are
formulated to reduce engine friction, improve fuel economy, and protect against deposits and wear. The
American Petroleum Industry certifies them, so you know Motorcraft oil stands up to the tests of both Ford
and independent engineers.
10
Scheduled Maintenance
Keep It Genuine
K
EEPITGENUINE
COLLISION
An accident is an upsetting experience and collision repair is often complicated and confusing. Here are a
few pointers to help you better understand the collision repair process and make sure your vehicle is
properly repaired with the right parts. A properly repaired vehicle can help a vehicle retain its value.
Your rights as a consumer
As a consumer, you are within your rights to insist on original equipment replacement parts. These genuine
parts are made by the manufacturer to meet stringent criteria for fit, finish, structural integrity,
corrosion protection and dent resistance, just like the parts that were originally on your vehicle. Insist on
genuine Ford replacement parts.
The collision shop
Many Ford and Lincoln Mercury Dealerships offer collision repair services. Ask your selling dealership about
their capabilities to help with collision repair.
Parts
Genuine Ford Collision Parts are designed, engineered, and warranted by Ford Motor Company. See your
dealer for limited warranty details. They are manufactured to the same specifications as those on your vehicle
when it was built. The right parts can help your vehicle better maintain its value.
Keep It Genuine
Keep It Genuine
Scheduled Maintenance
11
M
ULTI-POINTINSPECTION
Ford recommended scheduled maintenance – In order to keep your vehicle running right, it is important
that you have the systems on your vehicle checked regularly. This can help identify any potential issue before
there are any major problems. Ford Motor Company suggests the following multi-point inspection be
performed at every scheduled maintenance interval as one way to ensure your vehicle keeps running great.
MULTI-POINT INSPECTION - Recommended at every visit
Check and top up fluid levels:
❑
brake
❑
coolant recovery reservoir
❑
manual and automatic transmission
❑
(if equipped with a dipstick)
power steering
❑
window washer
❑
Inspect tires for wear and check air pressure, including spare.
❑
Check exhaust system for leaks, damage, loose parts and foreign material.
❑
Check battery performance.
❑
Check operation of horn, exterior lamps, turn signals and hazard warning lights.
❑
Check radiator, coolers, heater and air conditioning hoses.
❑
Inspect windshield washer spray and wiper operation.
❑
Check windshield for cracks, chips and pitting.
❑
Inspect for oil and fluid leaks.
❑
Inspect engine air filter.
❑
Inspect half shaft dust boots, if equipped.
❑
Check shocks and struts and other suspension components for leaks and damage.
❑
Inspect steering and linkage.
❑
Inspect accessory drive belt(s).
❑
Inspect clutch operation, if equipped.
❑
12
Scheduled Maintenance
General Owner’s Information
M
ULTI-POINTINSPECTION
If you are at your Ford or Lincoln Mercury dealership for your vehicle maintenance, be sure to ask your
expert technician about the multi-point vehicle inspection. It’s a comprehensive way to perform a thorough
inspection of your vehicle. It is your receipt that gives you immediate feedback! You’ll know what’s
been checked, what’s okay, as well as those things that may require future or immediate attention. The
multi-purpose vehicle inspection is one more way to keep your vehicle running great!
General Owner’s
Information
General Owner’s Information
Scheduled Maintenance
13
N
ORMALSCHEDULETRUCKS,FULLSIZEVANS
5,000 miles
Change engine oil and replace oil filter.
❑
Inspect tires for wear and rotate.
❑
Multi-point inspection (recommended)
❑
& SUV
DEALER VALIDATION:
S
Change engine oil and replace oil filter.
❑
Inspect tires for wear. Rotation recommended for
❑
optimal tire life.
Multi-point inspection (recommended)
❑
Change engine oil and replace oil filter.
❑
Inspect tires for wear and rotate.
❑
Inspect automatic transmission fluid level, if
❑
equipped with dipstick.
Inspect brake pads/shoes/rotors/drums, brake
❑
lines & hoses, and parking brake system.
Inspect wheel ends for endplay and noise.
optimal tire life.
Multi-point inspection (recommended)
❑
20,000 miles
DEALER VALIDATION:
& SUV
S
Change engine oil and replace oil filter.
❑
Inspect tires for wear. Rotation recommended for
❑
optimal tire life.
Multi-point inspection (recommended)
❑
Tires
When your tires need to be replaced, consider visiting your Ford or Lincoln
Mercury dealership for name-brand tires and people who know your vehicle. And
if your Ford or Lincoln Mercury dealership sells the name-brand tire, they can
also honor the tire manufacturer’s warranty.
RO#:P&A C
ATE:MILEAGE:
D
25,000 miles
RO#:P&A C
ATE:MILEAGE:
D
DEALER VALIDATION:
ODE:
ODE:
Trucks, Fullsize
Vans & SUVs
Normal Schedule
Scheduled Maintenance
Normal Schedule Trucks, Fullsize Vans & SUVs
15
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