Ford Crown Victoria 2011 User Manual

Introduction 4

Instrument Cluster 12

Warning lights and chimes 12 Gauges 17 Message center 19

Entertainment Systems 26

AM/FM stereo 26 AM/FM stereo with CD 28 AM/FM stereo cassette with CD 31 AM/FM stereo with in-dash six CD 36

Climate Controls 42

Manual heating and air conditioning 42 Automatic temperature control 43 Rear window defroster 45

Lights 46

Headlamps 46 Turn signal control 51 Bulb replacement 52

Driver Controls 63

Windshield wiper/washer control 63 Steering wheel adjustment 64 Power windows 66 Mirrors 66 Speed control 69

Locks and Security 72

Keys 72 Locks 72 Anti-theft system 80

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Table of Contents

Seating and Safety Restraints 87

Seating 87 Safety restraints 95 Airbags 110 Child restraints 123

Tires, Wheels and Loading 141

Tire information 141 Tire inflation 143 Tire Pressure Monitoring System (TPMS) 156 Vehicle loading 162 Trailer towing 168 Recreational towing 171

Driving 172

Starting 172 Brakes 177 Traction Control™ 181 Air suspension 182 Transmission operation 184

Roadside Emergencies 188

Getting roadside assistance 188 Hazard flasher control 189 Fuel pump shut-off switch 189 Fuses and relays 190 Changing tires 199 Wheel lug nut torque 205 Jump starting 206 Wrecker towing 209

Customer Assistance 211

Reporting safety defects (U.S. only) 217 Reporting safety defects (Canada only) 218

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Table of Contents

Cleaning 219

Maintenance and Specifications 227

Engine compartment 228 Engine oil 230 Battery 233 Engine coolant 235 Fuel information 241 Air filter(s) 257 Part numbers 261 Maintenance product specifications and capacities 262 Engine data 265

Crown Victoria Severe Duty 268

Accessories 298

Ford Extended Service Plan 300

Scheduled Maintenance Guide 304

Normal scheduled maintenance and log 309

Index 326

All rights reserved. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Ford may change the contents without notice and without incurring obligation.

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Introduction

CONGRATULATIONS

Congratulations on acquiring your new Ford Motor Company product. Please take the time to get well acquainted with your vehicle by reading this handbook. The more you know and understand about your vehicle, the greater the safety and pleasure you will derive from driving it.

For more information on Ford Motor Company and its products visit the following website:

• In the United States: www.ford.com

• In Canada: www.ford.ca

• In Mexico: www.ford.com.mx

• In Australia: www.ford.com.au

Additional owner information is given in separate publications.

This vehicle’s Owner’s Guide describes every option and model variant available and therefore some of the items covered may not apply to your particular vehicle. Furthermore, due to printing cycles it may describe options before they are generally available.

Remember to pass on this vehicle’s Owner’s Guide when reselling the vehicle. It is an integral part of the vehicle.

WARNING: Fuel pump shut-off switch: In the event of an

accident the safety switch will automatically cut off the fuel supply to the engine. The switch can also be activated through sudden vibration (e.g. collision when parking). To reset the switch, refer to the Fuel pump shut-off switch in the Roadside Emergencies chapter.

SAFETY AND ENVIRONMENT PROTECTION

Warning symbols in this guide

How can you reduce the risk of personal injury to yourself or others? In this guide, answers to such questions are contained in comments highlighted by the warning triangle symbol. These comments should be read and observed.

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Introduction

Warning symbols on your vehicle

When you see this symbol, it is imperative that you consult the relevant section of this guide before touching or attempting adjustment of any kind.

Protecting the environment

We must all play our part in protecting the environment. Correct vehicle usage and the authorized disposal of waste, cleaning and lubrication materials are significant steps towards this aim. Information in this respect is highlighted in this guide with the tree symbol.

CALIFORNIA Proposition 65 Warning

WARNING: Engine exhaust, some of its constituents, and

certain vehicle components contain or emit chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. In addition, certain fluids contained in vehicles and certain products of component wear contain or emit chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

PERCHLORATE MATERIAL

Certain components of this vehicle such as airbag modules, seat belt pretensioners, and button cell batteries may contain Perchlorate Material – Special handling may apply for service or vehicle end of life disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate.

BREAKING-IN YOUR VEHICLE

Your vehicle does not need an extensive break-in. Try not to drive continuously at the same speed for the first 1,000 miles (1,600 km) of new vehicle operation. Vary your speed frequently in order to give the moving parts a chance to break in.

Drive your new vehicle at least 1,000 miles (1,600 km) before towing a trailer. For more detailed information about towing a trailer, refer to Trailer towing in the Tires, Wheels and Loading chapter.

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Introduction

Do not add friction modifier compounds or special break-in oils since these additives may prevent piston ring seating. See Engine oil in the Maintenance and Specifications chapter for more information on oil usage.

SPECIAL NOTICES

New Vehicle Limited Warranty

For a detailed description of what is covered and what is not covered by your vehicle’s New Vehicle Limited Warranty, refer to the Warranty Guide that is provided to you along with your Owner’s Guide.

Special instructions

For your added safety, your vehicle is fitted with sophisticated electronic controls.

WARNING: Please read the section Airbag Supplemental Restraint System (SRS) in the Seating and Safety Restraints

chapter. Failure to follow the specific warnings and instructions could result in personal injury.

WARNING: Front seat mounted rear-facing child or infant seats should NEVER be placed in front of an active passenger airbag.

Notice to owners of Severe Duty vehicles (Crown Victoria only)

Before you drive your vehicle, be sure to read the Crown Victoria Severe Duty chapter. This chapter contains important operation and

maintenance information.

DATA RECORDING

Service Data Recording

Service data recorders in your vehicle are capable of collecting and storing diagnostic information about your vehicle. This potentially includes information about the performance or status of various systems and modules in the vehicle, such as engine, throttle, steering or brake systems. In order to properly diagnose and service your vehicle, Ford Motor Company, Ford of Canada, and service and repair facilities may access or share among them vehicle diagnostic information received through a direct connection to your vehicle when diagnosing or servicing

2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus)

Introduction

your vehicle. For U.S. only (if equipped), if you choose to use the SYNC威 Vehicle Health Report, you consent that certain diagnostic information may also be accessed electronically by Ford Motor Company and Ford authorized service facilities, and that the diagnostic information may be used for any purpose. See your SYNC威 supplement for more information.

Event Data Recording

This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle; this data will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as:

• How various systems in your vehicle were operating;

• Whether or not the driver and passenger seatbelts were

buckled/fastened;

• How far (if at all) the driver was depressing the accelerator

and/or the brake pedal; and

• How fast the vehicle was travelling; and

• Where the driver was positioning the steering wheel.

This data can help provide a better understanding of the circumstances in which crashes and injuries occur.

Note: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data or information (e.g., name, gender, age, and crash location) is recorded (see limitations regarding 911 Assist and Traffic, directions and Information privacy below). However, parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation.

To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have such special equipment, can read the information if they have access to the vehicle or the EDR. Ford Motor Company and Ford of Canada do not access event data recorder

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Introduction

information without obtaining consent, unless pursuant to court order or where required by law enforcement, other government authorities or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada.

Note: Including to the extent that any law pertaining to Event Data Recorders applies to SYNC威 or its features, please note the following: Once 911 Assist (if equipped) is enabled (set ON), 911 Assist may, through any paired and connected cell phone, disclose to emergency services that the vehicle has been in a crash involving the deployment of an airbag or, in certain vehicles, the activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of being used to electronically or verbally provide to 911 operators the vehicle location (such as latitude and longitude), and/or other details about the vehicle or crash or personal information about the occupants to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not activate the 911 Assist feature. See your SYNC威 supplement for more information.

Additionally, when you connect to Traffic, Directions and Information (if equipped, U.S. only) the service uses GPS technology and advanced vehicle sensors to collect the vehicle’s current location, travel direction, and speed (“vehicle travel information”) only to help provide you with the directions, traffic reports, or business searches your request. If you do not want Ford or its vendors to receive this information, do not activate the service. Ford Motor Company and the vendors it uses to provide you with this information do not store your vehicle travel information. For more information, see Traffic, Directions and Information, Terms and Conditions. See your SYNC威 supplement for more information.

CELL PHONE USE

The use of Mobile Communications Equipment has become increasingly important in the conduct of business and personal affairs. However, drivers must not compromise their own or others’ safety when using such equipment. Mobile Communications can enhance personal safety and security when appropriately used, particularly in emergency situations. Safety must be paramount when using mobile communications equipment to avoid negating these benefits.

Mobile Communication Equipment includes, but is not limited to, cellular phones, pagers, portable email devices, text messaging devices and portable two-way radios.

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Introduction

WARNING: Driving while distracted can result in loss of vehicle

control, accident and injury. Ford strongly recommends that you use extreme caution when using any device or feature that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and that you comply with all applicable laws.

EXPORT UNIQUE (NON–UNITED STATES/CANADA) VEHICLE SPECIFIC INFORMATION

For your particular global region, your vehicle may be equipped with features and options that are different from the features and options that are described in this Owner’s Guide. A market unique supplement may be supplied that complements this book. By referring to the market unique supplement, if provided, you can properly identify those features, recommendations and specifications that are unique to your vehicle. This Owner’s Guide is written primarily for the U.S. and Canadian Markets. Features or equipment listed as standard may be different on units built for Export. Refer to this Owner’s Guide for all other required

information and warnings.

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Introduction

These are some of the symbols you may see on your vehicle.

Vehicle Symbol Glossary

Safety Alert

Fasten Safety Belt Airbag - Front

Airbag - Side

Child Seat Tether Anchor

Anti-Lock Brake System Parking Brake System

Brake Fluid Non-Petroleum Based

Stability Control System Speed Control

Master Lighting Switch Hazard Warning Flasher

Fog Lamps-Front Fuse Compartment

See Owner’s Guide

Child Seat Lower Anchor

Brake System

Parking Aid System

Fuel Pump Reset Windshield Wash/Wipe

Windshield Defrost/Demist

Rear Window Defrost/Demist

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Vehicle Symbol Glossary

Introduction

Power Windows Front/Rear

Child Safety Door Lock/Unlock

Power Window Lockout

Interior Luggage Compartment Release

Panic Alarm Engine Oil

Engine Coolant

Engine Coolant Temperature

Do Not Open When Hot Battery

Avoid Smoking, Flames, or Sparks

Battery Acid

Explosive Gas Fan Warning

Power Steering Fluid

Maintain Correct Fluid Level

Service Engine Soon Engine Air Filter

MAX

MIN

Passenger Compartment Air Filter

Check Fuel Cap

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Jack

Low Tire Pressure Warning

Instrument Cluster

WARNING LIGHTS AND CHIMES

Standard instrument cluster

Optional instrument cluster

Warning lights and gauges can alert you to a vehicle condition that may become serious enough to cause expensive repairs. A warning light may illuminate when a problem exists with one of your vehicle’s functions. Many lights will illuminate when you start your vehicle to make sure the bulb works. If any light remains on after starting the vehicle, refer to the respective system warning light for additional information.

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Instrument Cluster

Service Engine Soon: The Service Engine Soon indicator light

illuminates when the ignition is first turned to the on position to check the bulb and to indicate whether the vehicle is ready for Inspection/Maintenance (I/M) testing. Normally, the “Service engine soon” light will stay on until the engine is cranked, then turn itself off if no malfunctions are present. However, if after 15 seconds the “Service engine soon” light blinks eight times, it means that the vehicle is not ready for I/M testing. See the Readiness for Inspection/Maintenance (I/M) testing in the Maintenance and Specifications chapter.

Solid illumination after the engine is started indicates the on-board diagnostics system (OBD-II) has detected a malfunction. Refer to On-board diagnostics (OBD-II) in the Maintenance and Specifications chapter. If the light is blinking, engine misfire is occurring which could damage your catalytic converter. Drive in a moderate fashion (avoid heavy acceleration and deceleration) and have your vehicle serviced immediately by your authorized dealer.

WARNING: Under engine misfire conditions, excessive exhaust

temperatures could damage the catalytic converter, the fuel system, interior floor coverings or other vehicle components, possibly causing a fire.

Powertrain malfunction indicator (if equipped):

Illuminates when a powertrain fault has been detected. Contact your authorized dealer as soon as possible.

Check fuel cap (if equipped):

Illuminates when the fuel cap may not be properly installed. Continued driving with this light on may cause the Service engine soon warning light to come on. Refer to Fuel filler cap in the Maintenance and Specifications chapter.

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Instrument Cluster

Brake system warning light: To confirm the brake system warning light is functional, it will momentarily illuminate when the ignition is turned to the on position when the engine is not running, or in a position between on and start, or by applying the parking brake when the ignition is turned to the on position. If the brake system warning light does not illuminate at this time, seek service immediately from your authorized dealer. Illumination after releasing the parking brake indicates low brake fluid level and the brake system should be inspected immediately by your authorized dealer.

WARNING: Driving a vehicle with the brake system warning

light on is dangerous. A significant decrease in braking performance may occur. It will take you longer to stop the vehicle. Have the vehicle checked by your authorized dealer. Driving extended distances with the parking brake engaged can cause brake failure and the risk of personal injury.

Anti-lock brake system: If the ABS light stays illuminated or continues to flash, a malfunction has been detected, have the system serviced immediately by your authorized dealer. Normal braking is still functional unless the brake warning light also is illuminated.

Airbag readiness: If this light fails to illuminate when the ignition is turned to on, continues to flash or remains on, have the system serviced immediately by your authorized dealer. A chime will sound when there is a malfunction in the indicator light.

Safety belt: Reminds you to fasten your safety belt. A Belt-Minder威 chime will also sound to remind you to fasten your safety belt. Refer to the Seating and Safety Restraints chapter to activate/deactivate the Belt-Minder威 chime feature.

BRAKE

ABS

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Instrument Cluster

Charging system: Illuminates when the battery is not charging properly. If it stays on while the engine is running, there may be a malfunction with the charging system. Contact your authorized dealer as soon as possible. This indicates a problem with the electrical system or a related component.

Engine oil pressure: Illuminates when the oil pressure falls below the normal range. Check the oil level and add oil if needed. Refer to Engine oil in the Maintenance and Specifications chapter.

Engine coolant temperature:

Illuminates when the engine coolant temperature is high. Stop the vehicle as soon as possible, switch off the engine and let cool. Refer to Engine coolant in the Maintenance and Specifications chapter.

WARNING: Never remove the coolant reservoir cap while the engine is running or hot.

Traction Control™ : Flashes when the Traction Control™ system is active. It will be illuminated solidly if there is a fault with the system; traction control will be disabled. Have the system serviced immediately. Refer to the Driving chapter for more information.

Severity indicator (if equipped):

Displays the indicated severity color when any of the following warning conditions has occurred:

• Red: Low Oil Pressure, Charge System, Engine Coolant Over Temperature, Door Ajar

• Amber: Low Fuel

Refer to Message center in this chapter.

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Instrument Cluster

Low tire pressure warning:

Illuminates when your tire pressure is low. If the light remains on at start up or while driving, the tire pressure should be checked. Refer to Inflating your tires in the Tires, Wheels and Loading chapter. When the ignition is first turned to on, the light will illuminate for three seconds to ensure the bulb is working. If the light does not turn on, have the system inspected by your authorized dealer. For more information on this system, refer to Tire pressure monitoring system (TPMS) in the Tires, Wheels and Loading chapter.

Air suspension (if equipped):

Illuminates when the air suspension is turned off, the load limit is exceeded or the air suspension system requires servicing.

Low fuel (if equipped):

Illuminates when the fuel level in the fuel tank is at or near empty (refer to Fuel gauge in this chapter for more information).

O/D off: Illuminates when the overdrive function of the transmission has been turned off; refer to the Driving chapter. If the light does not illuminate, have the transmission serviced soon, or damage may occur.

Speed control (if equipped):

Illuminates when the speed control is activated. Turns off when the speed control system is deactivated.

O/D

OFF

Door ajar (if equipped):

Illuminates when one of the doors is not completely shut and the ignition is turned to on. With the ignition in on position, a tone will sound for one second (if a door is open).

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Instrument Cluster

Turn signal: Illuminates when the left or right turn signal or the hazard lights are turned on. If the indicators stay on or flash faster, check for a burned out bulb.

High beams: Illuminates when the high beam headlamps are turned on.

Headlamps on warning chime: Sounds when the headlamps or parking lamps are on, the ignition is off (the key is not in the ignition) and the driver’s door is opened.

Key-in-ignition warning chime: Sounds when the key is left in the ignition in the off or accessory position and the driver’s door is opened.

GAUGES

Speedometer: Indicates the current vehicle speed. Refer to the Message center in this chapter to change your display to a digital speedometer. The digital display is more accurate than the analog gauge and may not match.

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Instrument Cluster

Engine coolant temperature gauge: Indicates engine coolant

temperature. At normal operating temperature, the needle will be in the normal range (between “H” and “C”). If it enters the red section,

the engine is overheating. Stop the vehicle as soon as safely possible, switch off the engine and let the engine cool.

WARNING: Never remove the coolant reservoir cap while the

engine is running or hot.

Odometer: Registers the total miles (kilometers) of the vehicle.

• Without Message center To switch the display from Metric to

English, press and hold the button on the cluster for three seconds.

• With Message center Refer to Message center in this

chapter on how to switch the display from Metric to English and the odometer to the speedometer.

Trip odometer: Registers the miles (kilometers) of individual journeys.

• Without message center Press and release the button on the

cluster to switch between odometer and trip odometer display. To reset, press the button again until the trip reading resets.

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Instrument Cluster

• With message center

See TRIP A/B under Message center in this chapter.

Tachometer: Indicates the engine speed in revolutions per minute. Driving with your tachometer pointer continuously at the top of the scale may damage the engine.

Fuel gauge: Indicates approximately how much fuel is left in the fuel tank (when the ignition is in the on position). The fuel gauge may vary slightly when the vehicle is in motion or on a grade.

The arrow near the fuel pump icon indicates which side of the vehicle the fuel filler door is located.

Refer to Filling the tank in the Maintenance and Specifications chapter for more information.

MESSAGE CENTER (IF EQUIPPED)

With the ignition in the on position, the message center, located on your instrument cluster, displays important vehicle information

through a constant monitor of vehicle systems. You may select

display features on the message center for a display of status. The system will also notify you of potential vehicle problems with a display of system warnings followed by a long indicator chime.

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Instrument Cluster

Your display can show up to three reconfigurable telltales at one time. What ever is displayed in the top left corner has the highest priority. Premium Display Severity Indicator (located under the message center): Indicates severity of the information being displayed on the premium display. Red for high severity, amber for medium severity, and non-lit for information only. For example, a door ajar warning would be accompanied by a red indicator, low fuel by an amber indicator, and fuel economy by an absence of the indicator. The indicator always illuminates with the highest severity rating of the warnings displayed.

Info (Information menu)

Press the INFO button repeatedly to cycle through the following features listed:

Press the RESET button reset functions in the information menu.

TRIP A/B

Registers the distance of individual journeys. Press and release INFO button until the A or B trip appears in the display (this represents the trip mode). Press and hold the RESET button for two seconds to reset.

Refer to UNITS later in this section to switch the display from Metric to English.

MILES (km) TO EMPTY

This displays an estimate of approximately how far you can drive with the fuel remaining in your tank under normal driving conditions. Remember to turn the ignition off when refueling to allow this feature to correctly detect the added fuel.

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Instrument Cluster

The DTE function will display FUEL LEVEL LOW and sound a tone for one second when you have approximately 50 miles (80 km) to empty. If you RESET this warning message, this display and tone will return within 10 minutes or 10 miles (16 km).

DTE is calculated using a running average fuel economy, which is based on your recent driving history of 500 miles (800 km). This value is not the same as the average fuel economy display. The running average fuel economy is reinitialized to a factory default value if the battery is disconnected.

AVERAGE FUEL XX.X MPG (L/100km)

Average fuel economy displays your average fuel economy in miles/gallon or liters/100 km.

If you calculate your average fuel economy by dividing gallons of fuel used by 100 miles traveled (kilometers traveled by liters used), your figure may be different than displayed for the following reasons:

• Your vehicle was not perfectly level during fill-up

• Differences in the automatic shut-off points on the fuel pumps at

service stations

• Variations in top-off procedure from one fill-up to another

• Rounding of the displayed values to the nearest 0.1 gallon (liter)

1. Drive the vehicle at least 5 miles (8 km) with the speed control

system engaged to display a stabilized average.

2. Record the highway fuel economy for future reference.

It is important to press the RESET control (press and hold RESET for two seconds in order to reset the function) after setting the speed control to get accurate highway fuel economy readings.

FUEL ECONOMY MPG (L/km)

This displays instantaneous fuel economy as a bar graph ranging from ↓ poor economy to ↑ excellent economy.

Your vehicle must be moving to calculate instantaneous fuel economy. When your vehicle is not moving, this function shows ↓, one or no bars illuminated. Instantaneous fuel economy cannot be reset.

TIMER

Timer displays the trip elapsed drive time. To operate, do the following:

1. Press and release RESET in order to start the timer.

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Instrument Cluster

2. Press and release RESET to pause the timer.

3. Press and hold RESET until the timer resets.

System Check and Vehicle Feature Customization

Press the SETUP button repeatedly to cycle the message center through the following features listed:

Press SELECT to select functions in the setup menu:

PRESS SELECT TO BEGIN SYSTEM CHECK

When this message appears, press SELECT and the message center will begin to cycle through the following systems and provide a status of the item if needed.

Note: Some systems show a message only if a condition is present.

1. OIL LIFE — HOLD RESET IF NEW OIL

2. WASHER FLUID

3. AIR SUSPENSION (if equipped)

4. RECONFIGURABLE TELLTALES —OK — FAILED RED — FAILED AMBER

SCREEN FORM

Press SELECT to change the display:

• ODOMETER

• SPEEDO

TEXT SIZE

Press SELECT to change the display text size:

• NORMAL

• LARGE

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Instrument Cluster

UNITS

Displays the current units English or Metric. Press SELECT to change the display units.

• ENGLISH

• METRIC

LANGUAGE

Displays the current language selected. Press SELECT to change the display language.

• ENGLISH

• ESPANOL

• FRANCAIS

OIL LIFE START VALUE PRESS SELECT TO CHANGE

Press SELECT to change the oil life start value. OIL LIFE START VALUE SET TO XXX% will be displayed.

To reset the oil monitoring system to 100% after each oil change (approximately 7,500 miles [12,000 km] or six months) perform the following:

1. Press and hold the RESET control for two seconds and release. Oil life

is set to 100% and “OIL LIFE XXX% HOLD RESET IF NEW OIL” is displayed.

2. Press and hold the RESET control for three seconds and release. Oil

life is set to 100% and “OIL LIFE START VALUE SET TO XXX%” is displayed.

System warnings

System warnings alert you to possible problems or malfunctions in your vehicle’s operating systems.

In the event of a multiple warning situation, the message center will cycle the display to show all warnings by displaying each one for four seconds.

The message center will display the last selected feature if there are no more warning messages. This allows you to use the full functionality of the message center after you acknowledge the warning by pressing the RESET control and clearing the warning message.

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Instrument Cluster

Warning messages that have been reset are divided into three categories:

• They cannot be reset until the condition is corrected.

• They will reappear on the display 10 minutes from the reset.

• They will not reappear until an ignition off-on cycle has been

completed.

This acts as a reminder that these warning conditions still exist within the vehicle.

DOOR AJAR — Displayed when a door is not completely closed. POWERTRAIN MALFUNCTION — Displayed when the powertrain is

not operating properly. If the warning stays on or continues to come on, contact your authorized dealer as soon as possible.

COOLANT OVER TEMPERATURE — Displayed when the engine coolant is overheating. Stop the vehicle as soon as safely possible, turn off the engine and let it cool. Check the coolant and coolant level. Refer to Engine coolant in the Maintenance and Specifications chapter. If the warning stays on or continues to come on, contact your authorized dealer as soon as possible.

WARNING: Never remove the coolant reservoir cap while the engine is running or hot.

CHECK FUEL CAP — Displayed when the fuel filler cap is not properly installed. Check the fuel filler cap for proper installation. Refer to Fuel filler cap in the Maintenance and Specifications chapter.

CHECK AIR SUSPENSION — Displayed when the air suspension system is not operating properly. If this message is displayed while driving, pull off the road as soon as safely possible. For more information, refer to Air suspension system in the Driving chapter.

AIR SUSP OFF — Displayed when the air suspension system is turned off. For more information, refer to Air suspension system in the Driving chapter.

FUEL LEVEL LOW — Displayed as an early reminder of a low fuel condition. Warning message can be reset by pressing the RESET button, but will return after 10 minutes. If any other button is pressed besides RESET, the message ’’PRESS RESET TO CLEAR’’ will appear in the message center. Once this message disappears (after approximately two seconds), press RESET to clear the warning.

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Instrument Cluster

TRUNK AJAR — Displayed when the trunk is not completely closed. OVERDRIVE OFF — Displayed when the overdrive is enabled or

disabled. LOW TIRE PRESSURE — Displayed when one or more tires on your

vehicle have low tire pressure. Refer to Inflating your tires in the Tires, Wheels and Loading chapter.

TIRE PRESSURE MONITOR FAULT — Displayed when the Tire Pressure Monitoring System is malfunctioning. If the warning stays on or continues to come on, contact your authorized dealer as soon as possible.

TIRE PRESSURE SENSOR FAULT — Displayed when a tire pressure sensor is malfunctioning, or your spare tire is in use (Note: this includes the use of the optional full-sized matching spare tire and wheel). For more information on how the system operates under these conditions, refer to Tire Pressure Monitoring System (TPMS) in the Tires, Wheels and Loading chapter. If the warning stays on or continues to come on, contact your authorized dealer as soon as possible.

WASHER FLUID LEVEL LOW — Indicates the washer fluid reservoir is less than one quarter full. Check the washer fluid level. Refer to Windshield washer fluid in the Maintenance and Specifications chapter.

ENGINE OIL CHANGE SOON — Displayed when the engine oil life remaining is 10% or less.

OIL CHANGE REQUIRED — Displayed when the oil life left reaches 0%.

An oil change is required whenever indicated by the message center and according to the recommended maintenance schedule. Use only recommended engine oils.

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Entertainment Systems

AUDIO SYSTEMS

AM/FM stereo (if equipped)

VOL

PUSH

TONE

CLK

ST DX

TONE VOL

SEEK

TUNE

1 2 3 4 AM/FM

WARNING: Driving while distracted can result in loss of vehicle

control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle. We recommend against the use of any handheld device while driving and that you comply with all applicable laws.

1. Seek: Press

/ to find the

next strong station down/up the frequency band.

2. Tune: Press

/ to manually

change radio frequency down/up.

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Entertainment Systems

3. AM/FM: Press to choose a frequency band in radio mode.

4. Memory preset buttons: To set a station: Select frequency band

1 2 3 4

AM/FM

AM/FM; tune to a station, press and hold a preset button until sound returns.

5. Power/volume: Press to turn ON/OFF; turn to increase or decrease volume levels.

6. Tone: Press TONE until the desired level — Bass, Treble, Fade appears on the display. Turn the volume control to raise/lower the levels, or to move the audio sound from the right to left or the front to back (if equipped).

7. CLK (Clock): To set the hour, press and hold CLK until CLOCK SET appears in the display.

Continue to hold CLK as you press SEEK to decrease

increase the hours.

To set the minute, press and hold CLK until CLOCK set appears in the display. Continue to hold CLK as you press TUNE to decrease

increase

the minutes.

2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus)

Entertainment Systems

AM/FM Stereo Single CD Premium audio system (if equipped)

WARNING: Driving while distracted can result in loss of vehicle

1. CD slot: Insert a CD, label side up. With the ignition on, the radio will begin play when a CD is inserted. If the ignition is off, press CD prior to inserting a disc. Do not force a disc into the system as damage could result.

2. SEEK: Press to access the next ) or previous ( ) radio

( station or CD track. Press and hold

to advance/reverse in the current CD track.

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Entertainment Systems

3. TUNE: Press to manually go up ) or down ( ) the radio

( frequency.

4. MUTE: Press to mute the playing

media. Press again to return to the playing media or turn the volume control to adjust the volume.

5. Eject: Press to eject the CD. If

the disc is not removed within the allotted time, the system will automatically reload the CD and begin play. Note: The eject function will work when the ignition is turned off.

6. BASS: Press BASS; then

press

SEL to

decrease/increase the level of bass output.

TREB (Treble): Press TREB; then press

SEL to

decrease/increase the level of treble output.

7. BAL (Balance): Press BAL; then

press

SEL to shift sound to

the left/right speakers.

BASS

TREB

BAL

FADE

SEL

FADE: Press FADE; then press

SEL to shift sound to the

rear/front speakers.

8. SEL: Use with Bass, Treble,

Balance, Fade and other menu functions.

9. MENU: Press MENU to access

the following functions:

Autoset: Allows you to set the strongest local radio stations without losing your original manually set preset stations for AM/FM1/FM2. Press

MENU until AUTOSET appears in the display. Press

SEL to turn

ON or OFF. When the six strongest stations are filled, the station stored in preset 1 will begin playing. If there are less than six strong stations,

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Entertainment Systems

the system will store the last one in the remaining presets. When activated, AUTOSET will momentarily appear in the display when any of the preset controls are pressed.

Compression: Brings soft and loud CD passages together for a more consistent listening level when in CD mode. Press MENU until

compression status is displayed. Press compression feature when COMPRESS OFF is displayed. Press SEL

again to disable the feature when COMPRESS ON is displayed. When activated, the compression icon will appear in the display.

Speed sensitive volume: Radio volume changes automatically and slightly with vehicle speed to compensate for road and wind noise. Recommended level is 1–3. Level 0 turns the feature off and level 7 is the maximum setting.

Press MENU to access and use setting. The level will appear in the display.

Setting the clock: Press MENU until SET HOURS or SET MINUTES is displayed. Press hours/minutes. Press MENU again to disengage clock mode.

Note: The menu selections will remain in the display for approximately 10 seconds, at which time the display will return to the previous mode. You may also exit the menu options by pressing any other audio control.

10. Memory presets: To set a station: Select frequency band, tune to a station, press and hold a preset button until sound returns.

11. On/Off/Volume: Press to turn on/off; turn to adjust the volume levels. Note: With the ignition turned off, you may press the volume control to momentarily view the clock.

12. CD: Press to enter CD mode if a CD is already present in the system. In radio mode, the CD icon will appear in the display if a CD is loaded into the system.

13. AM: Press to select the AM frequency.

SEL to manually decrease/increase the

SEL to adjust the volume

SEL to enable the

2011 Crown Victoria (cro) Owners Guide, 1st Printing USA (fus)

+ 301 hidden pages

Ford Crown Victoria 2011 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Introduction

CONGRATULATIONS

SAFETY AND ENVIRONMENT PROTECTION

Warning symbols in this guide

Warning symbols on your vehicle

Protecting the environment

PERCHLORATE MATERIAL

BREAKING-IN YOUR VEHICLE

SPECIAL NOTICES

New Vehicle Limited Warranty

Special instructions

Notice to owners of Severe Duty vehicles (Crown Victoria only)

DATA RECORDING

Service Data Recording

Event Data Recording

CELL PHONE USE

EXPORT UNIQUE (NON–UNITED STATES/CANADA) VEHICLE SPECIFIC INFORMATION

Instrument Cluster

WARNING LIGHTS AND CHIMES

GAUGES

MESSAGE CENTER (IF EQUIPPED)

Info (Information menu)

System warnings

Entertainment Systems

AUDIO SYSTEMS

AM/FM stereo (if equipped)

AM/FM Stereo Single CD Premium audio system (if equipped)