Follett HCC1400A User Manual

Order parts online
www.follettice.com

HCC1400A, HCC1400W Icemakers

Operation and Service Manual

After Serial Number C20000

Following installation, please forward this manual

to the appropriate operations person.

801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
Fax [phone] • www.follettice.com

00171587R00

Follett Corporation
Equipment Return Policy

Follett equipment may be returned for credit under the following conditions:

1. The equipment is new and unused.

2. A return authorization number has been issued by customer service within 30 days after shipment.

3. Follett receives the equipment at the factory in Easton, PA within 30 days after issuance of the return authorization number.

4. The equipment must be returned in Follett packaging. If the packaging has been damaged or discarded, Follett will forward,
at the customer’s expense, new packaging.

Note: Return freight charges are the responsibility of the customer. If equipment is returned and is damaged because of

improper packaging, Follett Corporation will not be held responsible.

Credit will be issued when:
The equipment has been inspected by Follett and deemed suitable to be returned to stock.

Note: A 15% restocking charge will be deducted from the credit. If the cost to return the product to stock exceeds 15%, the

actual cost will be deducted.

2

Table of contents

Welcome to Follett Corporation
Specifications
Operation

Cleaning
Weekly exterior care
Monthly condenser cleaning

Semi-annual evaporator cleaning

Service

Icemaker operation
Water system
Electrical system
Normal control board operation
Test points
Time delay and self flushing jumpers
Error faults
Hard error
Soft errors
Relay output indication
Compressor/refrigerant solenoid output
Wiring diagram
Compressor data
Gearmotor data
Resistance of windings
Mechanical system
Evaporator disassembly
Evaporator reassembly
Refrigeration system
Refrigeration pressure data
Refrigeration system diagram
Refrigerant charge size
Refrigerant replacement requirements
Evacuation
Ambients
Ice capacity test
Bin full detection system
Troubleshooting
Replacement parts

4
5
7
7
7
7

7
12
12
13
14
14
15
15
15
15
15
15
15
16
17
17
17
18
18
20
23
23
23
24
24
24
24
24
25
26
28

3

Welcome to Follett

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and
outstanding after-the-sale support. To ensure that this equipment delivers the same degree of service, we ask
that you review the installation manual (provided as a separate document) before beginning to install the unit.
Our instructions are designed to help you achieve a trouble-free installation. Should you have any questions or
require technical help at any time, please call our technical service group at (800) 523-936 or [phone].

Before you begin

After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage
is found, notify the shipper immediately and contact Follett Corporation so that we can help in the filing of a claim,
if necessary.

Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of the different model numbers in the
1400 series.

Horizon Series Icemaker Model Number Configurations

AVSC 1400HC

Icemaker Voltage Series Condenser

HC Horizon
Chewblet

† Ice Manager Diverter Valve Systems can be used to fill any two of these bins or dispensers with a single ice machine.

Chewblet is a registered trademark of Follett Corporation, registered in the US.

C 208-230/60/1

®

(self-contained only)

D Low side 115/60/1
Condensing unit
208-230/60/1

(remote condensing only)

E 230/50/1

(self-contained only)

1000 up to
1036 lbs
(471kg)

1400 up to
1450 lbs
(658kg)

A Air-cooled, self-contained
W Water-cooled, self-contained
R Air-cooled, remote condensing unit
N Air-cooled, no condensing unit for
connection to parallel rack system

Application Configuration

V Vision™
H Harmony™
B Ice storage
bin
J Drop-in
M Ice Manager
diverter valve
system

S Satellite-fill™
T Top-mount

†

CAUTION

• Warranty does not cover exterior or outside installations.

• Moving parts. Do not operate with front cover removed.

• Hot parts. Do not operate with cover removed.

• To reduce risk of shock, disconnect power before servicing.

• Most ice machine cleaners contain citric or phosphoric acid, which can cause skin irritation. Read caution
label on product and follow instructions carefully.

• Ice is slippery. Maintain counters and floors around dispenser in a clean and ice-free condition.

• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.

4

Specifications

Electrical

Each icemaker requires its own separate circuit with electrical disconnect within 10 ft (6m).
Equipment ground required.
Standard electrical – 208-230/60/1
Maximum icemaker fuse – 20 amps each
Amperage – 12 amps
6 ft (2m) NEMA 6-20 cord and plug provided on icemaker

Plumbing

3/8" OD push-in water inlet
3/4" MPT drain
1/4" FPT condenser inlet (water-cooled condenser only)
1/4" FPT condenser drain (water-cooled condenser only)

Notes: 3/4" vented drain line must slope a minimum of 1/4" per foot (6mm per 30.4cm run).
Drain to be hard piped and insulated.
To prevent back flow, do not connect drains.
Separate drains for icemaker and condenser.
Water shut-off recommended within 10 feet (3m).
Follett recommends installation of a Follett water filter system (part# 00130286) in icemaker inlet
water line.

Ambient

Air temperature 100˚F/38˚C max. 50˚F/10˚C min.
Water temperature 90˚F/32˚C max. 45˚F/7˚C min.
Water pressure – potable 70 psi max. (483 kPa) 10 psi min. (69 kPa)

Note: Water-cooled condenser pressure 150 psi (1034 kPa)

Heat rejection

Air-cooled rejects 16,000 BTU/hr to air
Water-cooled rejects 16,400 BTU/hr to water

Ice production

Air-cooled icemaker capacity/24 hrs.

Ambient Air Temperature F/C

60

F

16

C

1591

1454

50

722

10

1509

1374

60

684

16

1396

1270

70

633

21

1364

1267

80

619

27

Inlet Water Temperature F/C

1270

1169

90

576

32

660

541

576

575

530

70

80

21

27

1315

596

1197

543

1178

534

1129

512

1071

486

90
32

1187

538

1127

511

1068

484

1020

462
969
440

100

38

1056

479

1030

467
932
423
902
409
870
395

Water-cooled icemaker capacity/24 hrs.

Ambient Air Temperature F/C

60

70

F

16

1356

615

1272

577

1160

526

1065

483
999
453

21

1356

615

1272

577

1160

526

1065

483
999
453

1356

615

1272

577

1160

526

1065

483
999
453

Inlet Water Temperature F/C

C
50
10
60
16
70
21
80
27
90
32

lbs
kg
lbs
kg
lbs
kg
lbs
kg
lbs
kg

80

90
32

1356

615

1272

577

1160

526

1065

483
999
453

100

38

1356

615

1272

577

1160

526

1065

483
999
453

lbs
kg
lbs
kg
lbs
kg
lbs
kg
lbs
kg

27

5

Dimensions and clearances

Entire front of icemaker must be clear of obstructions/connections to allow removal.

1" (26mm) clearance above icemaker for service.

1" (26mm) minimum clearance on sides.

The intake and exhaust air grilles must provide at least 170 sq in (968 sq cm) of open area.

Air-cooled model HCC1400A icemakers – 18" (458mm) minimum clearance between discharge and air
intake-grilles.

Front View Side View Back View

Ice transport hose connection

Air exhaust

Air intake

23.50"

(597mm)

Stock Module Identification Plate
Module No.
Product

Service No.

21.28" (541mm)

CORPORATION

MODEL

FULL LOAD AMPS

208264

MOTOR COMPRESSOR THERMALLY PROTECTED

REFRIGERANT

DESIGN PRESSURE HIGH SIDE

MIN. BRANCH CIRCUIT AMPACITY

MAX. BRANCH CIRCUIT FUSE SIZE

21.05" (535mm)

Easton Pennsylvania

SERIAL NO

PART NO

SINGLE

HZ

VOLTS

PHASE

CHARGE

OZ

LOW SIDE

PSIG

AMPS

MADE IN

U

NSF

THE USA

LUL

RR

AMPS

C

23.8" (580mm)

NEMA 6-20

15.56"

right angle

1/4" FPT
condenser inlet

1/4" FPT
condenser drain

6.97"

(177mm)

Air exhaust
both sides

(395mm)

2.72"
(69mm)

3/8" OD push-in water inlet

3/4" MPT drain

G

2.53"

(64mm)

29.63" (753mm)

2.43" (62mm)

6

Operation

Cleaning and preventive maintenance (all models)

Note: Do not use bleach to sanitize or clean the icemaker.

Preventive maintenance

Periodic cleaning of Follett’s icemaker system is required to ensure peak performance and delivery of clean,
sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as
recommended, and more often if environmental conditions dictate.

Cleaning of the condenser can usually be performed by facility personnel. Cleaning of the icemaker system,
in most cases, should be performed by your facility’s maintenance staff or a Follett authorized service agent.
Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed
according to the schedule below. Service problems resulting from lack of preventive maintenance will not be
covered under the Follett warranty.

Weekly exterior care

The exterior may be cleaned with a stainless cleaner such as 3M Stainless Steel Cleaner & Polish or equivalent.

Monthly condenser cleaning (air-cooled icemaker only)

1. Use a vacuum cleaner or stiff brush to carefully clean condenser coils of air-cooled icemakers to ensure
optimal performance.

2. When reinstalling counter panels in front of remote icemakers, be sure that ventilation louvers line up with
condenser air duct.

Semi-annual evaporator cleaning (every 6 months)

WARNING

• Wear rubber gloves and safety goggles (and/or face shield) when handling ice machine cleaner or sanitizer.

CAUTION

• Use only Follett approved SafeCLEAN™ Cleaner (part #00132001) and NU-CALGON IMS-II SANITIZER.

• Do not mix Cleaner and Sanitizer solutions together.

• DO NOT USE BLEACH.

• It is a violation of Federal law to use these solutions in a manner inconsistent with their labeling.

• Read and understand all labels printed on packaging before use.

Note: Complete procedure for cleaning an sanitizing MUST be followed. Ice must be collected for 10
minutes before putting ice machine back into service.

1. To clean – Remove cover. Press the CLEAN
button. The machine will drain. Wait for the LO
WATER light to come on (Fig. 1).

Note: For Ice Manager diverter valve

application, refer to manual #00169045 for
icemaker and diverter valve cleaning process.

Fig. 1

LO WATER

C

L

E

A

N

7

2. Mix 1 gallon (3.8L) 120˚F (49˚C) water and

7 ounces (198g) (one 7 ounce packet of Follett
SafeCLEAN ice machine cleaner, part#-00132001).
Locate cleaning cup. Fill until HI WATER light
comes on (Fig. 2).
Note: Do not use bleach to sanitize or clean the
icemaker.

3. Replace cover on cleaning cup. Wait until machine
restarts. Machine will clean, then flush 3 times in
approximately 12 minutes (Fig. 3).

Fig. 2

HI WATER

Fig. 3

4. To sanitize – Press CLEAN button. The machine
will drain. Wait for LO WATER light to come on
(Fig. 4).

Fig. 4

12

LO WATER

C

L

E

A

N

8

5. Mix 1 gallon 120˚F (49˚C) water and 1.6 ounces
(48ml) NU-CALGON IMS-II SANITIZER. Fill until
HI WATER light comes on (Fig. 5).
Note: Do not use bleach to sanitize or clean the
icemaker.

6. Replace cover on cleaning cup. Wait until machine
restarts. Machine will sanitize, then flush 3 times in
approximately 12 minutes (Fig. 6).

Fig. 5

HI WATER

Fig. 6

7. To clean transport tube – Press power switch OFF
(Fig. 7).

12

Fig. 7

9

8. Disconnect coupling as shown (Fig. 8).

9. Using disposable food service grade gloves,
insert dry Sani-Sponge™ (kit part# 00132068).
Next,-insert Sani-Sponge soaked in Nu-Calgon
IMS-II sanitizer solution. Push both Sani-Sponges
down ice transport tube with supplied pusher tube
(Fig. 9).

Fig. 8

Fig. 9

1

16"

(407mm)

10. Remove and discard 16" (407mm) pusher tube
(Fig. 10).

2

3

Fig. 10

10

11. Reconnect coupling. Press power switch ON. Ice
pushes Sani-Sponges through tube (Fig. 11).

12. Place a sanitary (2 gallon or larger) container in
bin or dispenser to collect Sani-Sponges and ice
for 10 minutes. Collect 5.5 lbs of ice from unit.
Discard ice and Sani-Sponges (Fig. 12).

Fig. 11

Fig. 12

11

Service

Icemaker operation (all models)

Follett’s icemaker consists of five distinct functional systems covered in detail as follows:

• Water system

• Electrical control system

• Mechanical assembly

• Refrigeration system

• Bin full

The Horizon icemaker overview

The Follett Horizon icemaker uses a horizontal, cylindrical evaporator to freeze water on its inner surface. The
refrigeration cycle is continuous; there is no batch cycle. The evaporator is flooded with water and the level is
controlled by sensors in a reservoir. A rotating auger (22 RPM) continuously scrapes ice from the inner wall of the
evaporator. The auger moves harvested ice through the evaporator into an ice extrusion canal. The ice is forced
through a restrictive nozzle that squeezes out the water and creates the Chewblet. The continuous extrusion process
pushes the Chewblets through a transport tube into a dispenser or bin.

A solid state PC board controls and monitors the functionality of the ice machine. In addition to sequencing electrical
components, the board monitors various operational parameters. A full complement of indicator lights allows visual
status of the machine's operation. Additionally, the PC board controls the self-flushing feature of the icemaker. The
evaporator water is periodically drained and replenished to remove minerals and sediment.

A unique “bin full” detection system is incorporated in the Horizon icemaker. A switch located at the ice discharge
port of the machine detects the position of the transport tube. When the bin fills up with ice, the transport tube
moves out of the normal running position, and the switch turns the ice maker off. A domed housing at the end of the
transport tube contains the ice extrusion loads during shut down.

Harvest system diagram

ice
transport
tube

water
inlet

compression
nozzle

auger

12

Water system

The water level in the evaporator is controlled by a feed solenoid and level detecting sensors. Referencing the
diagram below, water sensing rods extend down into the reservoir at the end of the evaporator assembly. The
system works via electrical conductivity as follows:

One of the longest probes is a common. When water is between any of the other probes and the common, the
PC board will sense the activation. During normal operation, the water level rises and falls between the Normal
High and Normal Low sensors. As water is consumed to make ice, the level will fall until the Normal Low sensor is
exposed, triggering the water feed solenoid on. Water will fill until the Normal High sensor is activated.

Note: The potable water dissolved solids content must be greater than 10 ppm for the water control system to
function properly. If using reverse osmosis water filtration system, ensure T.D.S level is greater than 10 ppm.

Water system diagram

Water level diagram

Normal

operating

range

Normal LO

Alarm LO

Common

13

Normal HI

Electrical system

Normal control board operation

The PC board indicator lights provide all the information necessary to determine the machine's status. Green
indicator lights generally represent “go” or normal operation; Yellow indicators represent normal off conditions;
Red indicators generally represent alarm conditions, some of which will lock the machine off.

A green light labeled POWER indicates power to the machine. A flashing green light labeled CPU is normal and
indicates that the Central Processing Unit “heart beat” is working. All other normal operation status indicators are
covered as follows:

Ice machine disposition Operating conditions

Legend:

ON OFF

ON or OFF FLASHING

1. Ice machine is making ice.

AUGER ON

REFRIG ON

PURGE

TIME DELAY

CLEANING

SERVICE

HI AMPS

HI PRESS

DRAIN CLOG

HI WATER

CPU

LO WATER

2. Ice machine is not making ice.

AUGER ON

REFRIG ON

PURGE

TIME DELAY

CLEANING

SERVICE

HI AMPS

HI PRESS

DRAIN CLOG

HI WATER

CPU

LO WATER

3. Ice machine is not making ice.

AUGER ON

REFRIG ON

PURGE

TIME DELAY

CLEANING

SERVICE

HI AMPS

HI PRESS

DRAIN CLOG

HI WATER

CPU

LO WATER

POWER

LOW BIN

POWER

LOW BIN

POWER

LOW BIN

1. Normal running.

2. Normal time delay. When the bin fills with ice, the LOW BIN
light goes out and the refrigeration and auger drive systems
immediately shut down. (Note: The fan motor will continue to
run for 10 minutes to cool condenser) The TIME DELAY light
comes on, initiating the time delay period. When the time delay
expires, the machine will restart provided that the LOW BIN
light is on.

3. Normal purge indicator. After a selected period of ice
making time has elapsed (1 or 2 hours), the ice machine will
automatically self-flush. The compressor will shut down but
the fan and gearmotor will continue to run. After the flush is
complete the machine will refill and start without a time delay.

14

Test points:

The Horizon PC board incorporates on-board test points that can be used to determine various electrical
outputs. The test point holes allow a standard probe to be inserted for quick voltage measurement. For 208-230
systems, use TP-4 (L2) as the common for testing outputs for solenoids, motors, etc.

Error faults:

The Horizon PC board monitors various operating parameters including high pressure, auger gearmotor
amperage limits, clogged drain, and high and low water alarm conditions. There are two types of errors namely
“hard” or “soft”. A hard error is one that shuts the machine off and will not allow restart until the reset button is
pressed. Even cycling power will not reset a hard error. A soft error can either be automatically reset should the
condition rectify, or if power is cycled. Should an error occur, consult the troubleshooting guide in this manual or
a Follett service technician. Note: there are two types of LO WATER and HI AMPS errors as listed below.

Soft errors:

HI AMPS: The PC board monitors the amperage of the auger motor. Should the gear motor experience current
draw above the 3.8 amps limit the machine will shut down and the TIME DELAY, HI AMP, and SERVICE LED’s
will be illuminated. After the time delay the machine will restart and the TIME DELAY, HI AMP, and SERVICE
LED’s will clear.

LO WATER: During operation, the water level cycles between the normal low and normal high sensors. Should
the water be shut off to a running machine, a soft error will occur. The error sequence is as follows: During
operation, the water level falls to the normal low sensor, and when it does the water feed solenoid is energized. If
water is not detected at the normal low sensor within 120 seconds, a soft error will occur. The machine will shut
down, but the water feed solenoid will remain energized. Should water return, it will fill to the normal low sensor
and the machine will resume normal operation. The error will clear automatically.

DRAIN CLOG: The drain clog sensor, located in the plastic drain pan behind the drain solenoid, will detect the
presence of water just below the top edge of the pan. If water does not properly flow out of the drain pan it will
rise to the sensor, especially during a self-flushing purge cycle.

Hard error:

HI AMPS:

1. “Two strikes” feature. If the gearmotor has a second HI AMP occurrence during the countdown period
(6 hours after a HI AMP time delay) a hard error will occur and the HI AMP and SERVICE LED’s will be
illuminated.

2. No current. To prevent the refrigeration system from running without gearmotor rotation the PC board will
indicate HIGH AMP and SERVICE if the drive relay is energized and there is no current draw.

HI PRESSURE: Should the refrigeration pressure rise above 425 psi, a hard error will occur. Even if pressure
fall-back below the reset point of 295 psi, the error will not clear and the machine will not restart.

LO WATER:

1. There is a sensor in the water reservoir that reaches down to the very bottom. The machine will not start if
water is not present at this sensor.

2. A hard error will occur should water not be present within 60 seconds of power up or if the sensors are
disconnected or damaged.

Relay output indication:

Each relay on the board has an indicator light associated with its output. For example, when the relay for the
water feed solenoid is energized, the adjacent indicator light glows green.

Comp/Sol output:

The output for the compressor is labeled COMP/SOL.

15

Wiring diagram

20Watt

230Vac

20Watt

230Vac

FCV-1 FCV-2

DRAIN

INPUT

WATER

S1

50/60Hz

#7

#8

5

4

#37

#38

L1

L2

208V/230Vac

L1

~12 Amp DRAW RUNNING

L2

2

O I

OFF/ON

1

240Vac / 20FLA

GND

J52

P52

CONTACTOR

#19

20FLA

240Vac

K11

POTENTIAL

RELAY

5

6

4

#43

SNUBBER

#18

1ÿ/230Vac

P1

COMP

R

C

#45

#44

12

#41

C2 START

#39

S

#46

#42

C1 RUN

#40

#47

M1

1/2hp Max

MOTOR

M2

BLU

.6 Amp Max

FAN

BRN

GRN

801 CHURCH LANE

EASTON, PA 18040, USA

FOR SERVICE CALL:

00135780R06

800-523-9361 OR 610-252-7301

ON THE WEB: www.follettice.com

HI

1

2

3

PRESS

OPEN @ 425 PSI

HIGH PRESSURE

CLOSE @ 295 PSI

OPENS @ EXCESS

J50

#1

CB1

#2

#3

GRN

BRN

BLU

P

2

PE

J31

J32

RESET

SWITCH

GRAY / GRAY PAIR

SIGNAL

RETURN

1

2

J3

J33

J34

POWER (G)

LOW BIN (G)

AUGER ON (G)

REFRIG ON (G)

TIME DELAY (Y)

CLEANING (Y)

PURGE (Y)

SERVICE (R)

HI AMPS (R)

HI PRESS (R)

LO PRESS (R)

DRAIN CLOG (R)

HI WATER (R)

LO WATER (R)

CPU (G)

#33

#32

#30

#31

TP7

TP8

#2

BLU

#38

#11

J13

J14

J15

J16

J17

IN

H2O

J18

H2O

DRN

J9

J8

J10

J12

J11

TP4

D10

D15

J7

L2

TP11

#37

J6

J5

J4

L1

#34

TP5

DRV

NOC

BRN

TP6

FAN

K3

AMP

SENSING

D6

D9

#12

TP3

J2

SOL

COMP

D5

CNO

K1

CONTROL PC BOARD

J21

J22J23

1

J51

3

8

LE

DRAIN

4

CLOG

BIN

7

LE

COM

2

FULL

1

1

1

JUMPER

J24

1

RED / GRAY PAIR

GRAY / GRAY PAIR

RETURN

INPUT 2

6

LE

HIGH

NORM

(CONTACT CLOSURE)

OR

4

LE

LOW

ALARM

COM

LOW

NORM

WATER LEVEL

3

LE

orizon 1400 Series Self-contained Icemaker

2

LE

BLU

-V
BLK

BRN

OUT (light on)

+V

(3 WIRE)

16

MOM

S3

CLEAN

MAINT

S2

PURGE

Compressor data

Compressor current draw

Air-cooled

Ambient air temp. 60˚F/16˚C 70˚F/21˚C 80˚F/27˚C 90˚F/32˚C 100˚F/38˚C

8.01A 8.26A 8.77A 9.06A 9.36A

Water-cooled

Condenser water temp 50˚F/10˚C 60˚F/16˚C 70˚F/21˚C 80˚F/27˚C 90˚F/32˚C

9.09A 9.14A 9.06A 9.15A 9.39A

Locked rotor amps 96.8

Gearmotor data

Brother

Gearmotor current 2.8A (nominal)

Locked rotor amps 15 amps

Resistance of windings

208-230 vac gearmotor (Brother) 6.2Ω

Compressor start winding 3.5Ω

Compressor run winding 0.7Ω

Fan motor 38Ω

17

Mechanical system

Evaporator disassembly

1. Press PURGE button to purge evaporator, and then
turn power OFF.

2. Unscrew and remove stream divider as shown.

3. Unplug and remove gearmotor as shown.

4. Remove all traces of petrol-gel from the auger shaft.

Fig. 13

Fig. 14

5. Unscrew and disconnect transport tube from
louvered docking assembly.

6. Unplug sensor at the electrical box.

7. Remove vent tube from shuttle housing as shown.

Fig. 15

18

8. Loosen nut on V-band clamp and remove.

9. Remove V-band clamp from front of evaporator.

10. Remove main housing as shown.

11. Remove and discard mating ring and seal.

12. Carefully remove auger.

Fig. 16

Fig. 17

19

Evaporator reassembly

1. Remove and inspect O ring seal. Discard if
damaged in any way.

2. Clean O ring groove. Lubricate O ring with
petrol-gel and reinstall.

3. Press new mating ring into main housing as shown.

4. Lube the shaft with liquid soap in the area shown
and slip on seal and spring.

Note: Do not touch the sealing surfaces. Use

cardboard disk to install.

Fig. 18

Fig. 19

Cardboard

disc

5. Reinstall main housing as shown.

Lube

with soap

Do not

touch

Fig. 20

20

6. Orient auger shaft with keyway in the
upward position.

7. Force main housing into position against evaporator
and place 1/4" (7mm) diameter Phillips screwdriver
into hole in the auger shaft.

8. Replace V-band clamp as shown.

9. Replace nut on V-band clamp and tighten.

10. Remove screwdriver.

11. Reconnect transport tube to louvered
docking assembly.

12. Plug sensor in at the electrical box.

13. Reconnect vent tube to the shuttle housing
as shown.

Fig. 21

Note: Shuttle housing
removed for clarity

Fig. 22

14. Apply a coat of petrol-gel to the auger shaft.

15. Install gearmotor, making sure that insulation is
properly seated between gearmotor and main
housing as shown.

16. Firmly tighten four gearmotor bolts in place.

17. Insert a bolt into the auger shaft and finger tighten.

Fig. 23

Apply

petrol-gel

21

18. Using a wrench, rotate the shaft clockwise to align
the keyways in the gear housing and the shaft so as
to accept the key.

19. Insert the key into the keyway.

20. Remove bolt and reinstall the washer and bolt.
Place retainer over bolt and secure with nut and
washer.

Fig. 24

Fig. 25

21. Lubricate body of stream divider with petrol-gel
and reinstall.

22. Plug gearmotor power cord into electrical box.

Fig. 26

Apply
petrol-gel

22

Refrigeration system

Refrigerant pressure data

Air-cooled condensers (air) 50˚F/10˚C 60˚F/16˚C 70˚F/21˚C 80˚F/27˚C 90˚F/32˚C 100˚F/38˚C

Pressure (psig)
discharge/suction 190/25 217/29 241/29 276/32 317/36 358/39

Water-cooled condensers (water) 50˚F/10˚C 60˚F/16˚C 70˚F/21˚C 80˚F/27˚C 90˚F/32˚C

Pressure (psig)
discharge/suction 235/21 237/21 238/20 236/21 315/33

Note: The water control valve is factory set to maintain 238 ± 15 psi discharge pressure @ 70˚ F water.

Refrigeration system diagram

high side

refrigeration

line run

filter dryer

thermostatic

expansion

valve

high side

service port

low side

service port

condenser

low side

refrigeration

line run

compressor

High pressure vapor

High pressure liquid

Low pressure liquid

23

Low pressure vapor

Refrigeration charge

All service on refrigeration systems must be performed in accordance with all federal, state and local laws. It is
the responsibility of the technician to ensure that these requirements are met. Recharging icemaker to other than
factory specifications will void the warranty.

R404A icemaker charge specifications

Model Charge Refrigerant type

HCC1400A (air-cooled) 34oz (652g) R404A

HCC1400W (water-cooled) 21oz (426g) R404A

Refrigerant replacement requirements

1. Non-contaminated refrigerant removed from any Follett refrigeration system can be recycled and returned

to the same system after completing repairs. Recycled refrigerant must be stored in a clean, approved
storage container. If additional refrigerant is required, virgin or reclaimed refrigerant that meets ARI
standard 700-88 must be used.

2. In the event of system contamination (for example, a compressor burn out, refrigerant leak, presence of

non-condensibles or moisture), the system must be repaired, evacuated and recharged using virgin or
reclaimed refrigerant that meets ARI standard 700-88.

3. Follett Corporation does not approve of recovered refrigerants. Improper refrigeration servicing procedures

will void the factory warranty.

Evacuation

Evacuate the system to a level of 500 microns. When the 500 micron level is reached, close all valves. Allow the
system to sit for approximately 20 minutes. During this period the system pressure should not rise. If the system
pressure rises and stabilizes there is moisture in the system and further evacuation is needed. If the pressure
continues to rise check the system for leaks.

Ambients Minimum Maximum

Air temperature1 50˚F/10˚C 100˚F/37.8˚C
Water temperature2 45˚F/7˚C 90˚F/32.2˚C

1

Ambient air temperature is measured at the air-cooled condenser coil inlet.

2

Ambient water temperature is measured in the icemaker water reservoir.

Ice capacity test

Icemaker production capacity can only be determined by weighing ice produced in a specific time period.

1. Replace all panels on icemaker.

2. Run icemaker for at least 15 minutes.

3. Weigh and record weight of container used to catch ice.

4. Catch ice for 15 or 20 minutes.

5. Weigh harvested ice and record total weight.

6. Subtract weight of container from total weight.

7. Convert fractions of pounds to decimal equivalents (ex. 6 lbs 8oz = 6.5 lbs).

8. Calculate production using following formula:

1440 min. x wt. of ice produced
= Production capacity/24 hr. period
Total test time in minutes

9. Calculated amount per 24 hours should be checked against rated capacity for same ambient and water

temperatures in Ice Production Tables.

24

“Bin full” detection system

The Follett Horizon icemaker incorporates a unique “bin full” detection system that consists of the shuttle and
actuator. The shuttle incorporates a flag and sensor. Referencing the figure below, the normal running position
of the flag is down, out of the sensor. When the bin fills to the top and ice can no longer move through the tube,
the machine will force the shuttle flag up into the sensor, shutting the machine off. The shuttle actuator, located
above the ice bin allows the ice to curl up within it when the bin is full. In this way, there are no loads generated
that would tend to lift off the lid of the bin.

Shuttle flag and sensor

Shuttle actuator

Running

Off

Running

Off

25

Troubleshooting

Please see “Service” section for a description of each function.

Ice machine disposition Possible causes Corrective actions

Legend:

ON OFF

ON or OFF FLASHING

1. Ice machine is in running
condition but not making ice.

LOW BIN

AUGER ON

REFRIG ON

PURGE

TIME DELAY

CLEANING

SERVICE

HI AMPS

HI PRESS

DRAIN CLOG

HI WATER

CPU

LO WATER

2. The CPU is not flashing.

LOW BIN

AUGER ON

REFRIG ON

PURGE

TIME DELAY

CLEANING

SERVICE

HI AMPS

HI PRESS

DRAIN CLOG

HI WATER

CPU

LO WATER

3. Machine in TIME DELAY
without full bin.

LOW BIN

AUGER ON

REFRIG ON

PURGE

TIME DELAY

CLEANING

SERVICE

HI AMPS

HI PRESS

DRAIN CLOG

HI WATER

CPU

LO WATER

4. Ice machine is not making ice.
Locked in PURGE.

LOW BIN

AUGER ON

REFRIG ON

PURGE

TIME DELAY

CLEANING

SERVICE

HI AMPS

HI PRESS

DRAIN CLOG

HI WATER

CPU

LO WATER

1. Defective compressor.

2. Defective start relay.

3. Defective start capacitor.

4. Defective run capacitor.

5. Defective main contactor.

POWER

6. No output from PC board.

1. Processor has been damaged.

POWER

1. Ice jamming due to improperly
installed transport tube causing a
false shuttle.

2. Shuttle stuck in up position.

3. Damaged or improperly installed
thermostat (open).

POWER

4. Transport tube backed-out of
coupling.

1. A self-flush occurred but could
not drain evaporator due to a
failed drain solenoid valve.

2. A self-flush occurred but could
not drain evaporator due to water
reservoir or ice machine not

POWER

being level.

1. Replace compressor.

2. Replace start relay.

3. Replace start capacitor.

4. Replace run capacitor.

5. Replace main contactor.

6. Replace PC board.

1. Replace PC board.

1. Correct transport tube routing.

2. Repair or replace shuttle mechanism.

3. Replace or reposition thermostat.

4. Correct coupling installation.

1. Replace drain solenoid valve.

2. Level ice machine. Check water
reservoir to make sure it is not tilted
towards the compressor.

5. Ice machine is not making ice.
HI AMPS.

LOW BIN

AUGER ON

REFRIG ON

PURGE

TIME DELAY

CLEANING

SERVICE

HI AMPS

HI PRESS

DRAIN CLOG

HI WATER

CPU

LO WATER

6. Ice machine is not making ice.

HI PRESSURE.

LOW BIN

AUGER ON

REFRIG ON

PURGE

TIME DELAY

CLEANING

SERVICE

HI AMPS

HI PRESS

DRAIN CLOG

HI WATER

CPU

LO WATER

1. Poor water quality causing ice to
jam auger.

2. Damaged shuttle mechanism or
thermostat (closed).

3. Kinked transport tube
(thermostat systems).

POWER

4. Intermittent drive output from
PC board. Evaporator will freeze
causing a hi amps error.

5. Gearmotor is unplugged.

1. High ambient temperatures
>100˚F (38˚C).

2. Poor ventilation or air
recirculation.

POWER

3. Clogged condenser.

4. Fan not working properly. No
air flow.

• Blocked fan blades

• No fan output from PC board

• Faulty fan motor

26

1. Clean ice machine. Increase
flushing frequency.

2. Replace or repair shuttle mechanism/
thermostat.

3. Straighten transport tube.

4. Replace PC board.

5. Plug in gearmotor.

(see page 15 for “no current” details)

1. Air condition area to below 100˚F

(38˚C).

2. Reposition ice machine or properly
ventilate. Prevent ice machine exhaust
from recirculating.

3. Clean condenser grille.

4. Correct air flow.

• Remove any blockage from fan blades

• Replace PC board

• Replace fan motor

Ice machine disposition Possible causes Corrective actions

Legend:

ON OFF

ON or OFF FLASHING

7. Ice machine is not making ice.
Drain clog.

LOW BIN

AUGER ON

REFRIG ON

PURGE

TIME DELAY

CLEANING

SERVICE

HI AMPS

HI PRESS

DRAIN CLOG

HI WATER

CPU

LO WATER

8. Ice machine is making ice.
Excessive water in bin or
coming into bin from transport
tube.

LOW BIN

AUGER ON

REFRIG ON

PURGE

TIME DELAY

CLEANING

SERVICE

HI AMPS

HI PRESS

DRAIN CLOG

HI WATER

CPU

LO WATER

9. Ice machine is not making ice.
Lo water.

LOW BIN

AUGER ON

REFRIG ON

PURGE

TIME DELAY

CLEANING

SERVICE

HI AMPS

HI PRESS

DRAIN CLOG

HI WATER

CPU

LO WATER

1. Drain hose kinked or plugged
causing water to back up.

2. Improper floor drain routing/pitch
causing water to back up.

3. High TDS levels and leaking

POWER

drain solenoid may cause an
errant drain clog.

1. Failed water sensors. Processor
assumes there is no water when
there is water.

2. Blocked reservoir vent.

3. Defective water feed solenoid
valve. Stuck in open position.

POWER

1. Water supply is turned off.

2. Low water pressure.

POWER

3. Defective water feed solenoid
valve. Stuck in closed position.

4. No water feed output from
PC board.

1. Remove kink or blockage from
drain hose.

2. Re-route floor drain.

3. Clean area around drain sensor
and/or replace
Drain solenoid valve.

1. Clean or replace water probe
assembly. Check wiring
connections.

2. Clean or replace vent tubes.

3. Replace water feed solenoid
valve.

1. Turn water supply on. If evaporator
was completely empty the reset
button may have to be pressed to
restart the ice machine.

2. Ice machine will eventually start
when water reaches normal lo level.

3. Replace water feed solenoid valve.

4. Replace PC board.

27

Replacement parts

Evaporator assembly

1

Order parts online
www.follettice.com

2

3

5

4

6

7

20

21

22

10

18

23

28

36

19

18

17

24

30

16

23

27

32

31

23

18

35

17

15

9

8

12

11

24

23

14

13

25

33

26

24

29

34

28

37

41

40

38

23

28

39

Order parts online
www.follettice.com

Reference # Description Part #

1 Tube, ice transport, molded 00130666
2 Shuttle assembly (includes 00115600 & 00130666) 00130815
3 Switch, optical 00130849
4 Compression nozzle 00115774
5 Elbow, water 00134502
6 Gasket, shuttle 00115600
7 Stream divider 00142521
8 Auger bolt 00116988
9 Washer 00161513
10 Retainer, auger bolt 00161366
11 Kit, auger bolt (auger bolt, washer, retainer, nut and washer) 00161406
12 Key 00117804
13 Bolts, gearmotor mounting (4) 00130641
14 Gearmotor, 240V (includes capacitor) 00130807
15 Gasket, gearmotor 00121632
16 Main housing (includes 00112946 & 00116962) 00142539
17 Coupling, V-band 00130708
18 O ring 00116962
19 Seal, auger shaft 00112946
20 Cup, sanitizer 00130674
21 Gasket, sanitizer 00124032
22 Cap, sanitizer (includes 00124032) 00130880
23 Tubing, water, 3/8" OD 502719
24 Tubing, water, 1/4" OD 502079
25 Hardware, mounting, evaporator cap 00130989
26 Solenoid, water feed (240V) 00130831
27 Tee, water 00134494
28 Sensor assembly, water level and drain clog 00171363
29 Cap, evaporator (includes 00125468 & 00130989) 00130740
30 Clip, water shut-off valve 502922
31 Strainer, water 502920
32 Valve, shut-off, water 502921
33 Auger (includes 00112946 & 00116962) 00147256
34 Evaporator (includes 00112946, (2) 00116962 & 00121616) 00137570
35 Journal housing and bearing (includes (2) 00116962) 00130716
36 Reservoir, water 00130690
37 Base, evaporator 00130732
38 Boot, solenoid 00160309
39 Solenoid, purge (240V) 00130765
40 Insulation, evaporator 00121616
41 Spacers, solenoid 00160317
Not shown Insulation, evaporator cap 00125468

29

Air-cooled assembly

Order parts online
www.follettice.com

1

2

3

4

6

10

6

7

8

9

13

11

30

12

Order parts online
www.follettice.com

Reference # Description Part #

1 Condenser (includes 00130922) 00137588
2 Shroud, condenser 00137596
3 Fan motor assembly 00121566
4 Electrical box support 00156035
5 Cut-out, high pressure safety 00117077
6 Insulation, bulb, TXV 00106534
7 Drier 00134593
8 Valve, expansion, thermal (includes 502830 and 00106534) 00136317
9 Insulation, TXV 502830
10 Hardware, evaporator mounting base (set of four) 00130971
11 Compressor 00133652
12 Base, icemaker 00137604
15 Fan blade 00170290

31

Water-cooled assembly

Order parts online
www.follettice.com

1

3

2

4

14

5

6

7

8

10

9

16

15

6

11

12

13

15

11

17

32

18

12

13

Order parts online
www.follettice.com

Reference # Description Part #

1 Electrical box support 00156035
2 Elbow, water 00129486
3 Valve, water regulating 00131052
4 Union, water 202148
5 Cut-out, high pressure safety 00117077
6 Insulation, bulb, TXV 00106534
8 Drier 00134593
8 Valve, expansion, thermal (includes 502830 and 00106534) 00130997
9 Insulation, TXV 502830
10 Condenser, w/c 00117234
11 Elbow, water, 90˚ 00129478
12 Valve, shut-off, water 502222
13 Coupling 206411
14 Hardware, evaporator mounting base 00130971
15 Ty-rap 204584
16 Receiver 00123109
17 Compressor 00133652
18 Base, icemaker 00137604

33

Electrical box

Order parts online
www.follettice.com

1

2

6

3

7

4

5

8

9

10

11

12

13

15

14

34

Order parts online
www.follettice.com

Reference # Description Part #

1 Cover, electrical box, air/water-cooled 00130872
2 Board, control circuit, 240V (includes 00130906) 00132902
3 Stand off’s (set of 6) 00130906
4 Capacitor, compressor run 00133512
5 Clamp, run capacitor 00133603
6 Relay, compressor starting (includes wire harness) 00161810
7 Contactor 00117010
8 Capacitor, compressor starting 00133504
9 Cap, capacitor 00133587
10 Bracket, capacitor 207625
11 Switch, evaporator purge 00114371
12 Switch, evaporator clean 00117036
13 Switch, icemaker power 208867
14 Circuit breaker, 4 amp 00126912
15 Power lead, 240V 00135533

35

Integration kit – top-mount and Satellite-fill

Top mount configuration

Order parts online
www.follettice.com

12

10

13

2

2

11

4

5

6

7

8

Satellite-fill configuration

1

1

12

11

10

2

4

5

6

7

8

9

2

36

Order parts online
www.follettice.com

Reference # Description Part #

1 Shuttle actuator 00171322
2 Clamp 500377
3 Actuator elbow (includes 00167122 and 209100) 00171264
4 Screws 209100
5 Gasket 00167122
6 Actuator body 00171272
7 Gasket, coupling 00126532
8 Ring, locking (includes 00126532) 00171371
9 Ice transport tube, 10' (3m) 00171280
9 Ice transport tube, 20' (6m) 00171298
10 Insulation, transport tube 501176
11 Insulation, elbow 00168922
12 Insulation, actuator 00168930
13 Ice transport tube, top mount, 30" (762mm) 00171306
Not shown Integration kit, top mount 00171389
Not shown Integration kit, Satellite-fill (requires transport tube) 00171397
Not shown Extension-fill tube, 9" 00135723
Not shown Extension-fill tube, 4" 00153684
Not shown Follett SafeCLEAN ice machine cleaner (case of 24 x 7oz packets) 00132001
Not shown Sani-spong kit 00132068

37

Skins assembly

208264

Stock Module Identification Plate

Service No.

Module No.
Product

R

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F

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1

Order parts online
www.follettice.com

2

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3

6

5

4

15

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208264

Stock Module Identification Plate
Module No.
Product

Service No.

12

11

17

16

13

10

9

8

38

14

18

Order parts online
www.follettice.com

Reference # Description Part #

1 Grille, intake 00122846
2 Front cover, air- & water-cooled (includes 00122846) 00137612
3 Tubing, water, 1/4" OD 502079
4 Tubing, drain 00144923
5 Fitting, drain 00109728
6 Fitting, water inlet 502924
7 Elbow, water inlet 502925
8 Coupling (includes 00144675) 00171207
9 O ring 00144675
10 Bulkhead fitting 00171215
11 Nut 00145342
12 Hose clamp 500377
13 Power cord, 240V 00134445
14 Louvered docking assembly (includes 0123182) 00137620
15 Clamp, drain line 00114520
16 Screws 208568
17 Bulkhead connector kit 0017223
18 Cover, access, utility 00123182
Not shown Gasket, intake 00135574
Not Shown Louver, intake/exhaust (13.75"x17.75") 00128066

39

Chewblet is a registered trademark of Follett Corporation, registered in the US.

801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
Fax [phone] • www.follettice.com

00171587R00

05/07