Page 1
HCC1010A/W, HCC1410A/W, HMC1010A/W, HMC1410A/W
Horizon Elite™ Ice Machines (Self-contained)
Order parts online
www.follettice.com
Operation and Service Manual
Following installation, please forward this manual
to the appropriate operations person.
801 Church Lane • Easton, PA 18040, USA
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 1
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
01096106R00
Page 2
Contents
Welcome to Follett. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Before you begin ............................................................................... 3
Specications ................................................................................. 4
Operation ..................................................................................... 7
Preventive maintenance ....................................................................... 7
Weekly exterior care .......................................................................... 7
Service .......................................................................................11
The Horizon ice machine overview ..............................................................11
Harvest system diagram .......................................................................11
Water system diagram ....................................................................... 13
Water level diagram ......................................................................... 13
Normal control board operation ................................................................ 14
DIP Switch Settings ......................................................................... 14
Error faults: ............................................................................... 15
Soft errors: ................................................................................ 15
Run errors: ................................................................................ 15
Evaporator ushing sequence: ................................................................. 15
Wiring diagram ............................................................................. 16
Fan motor data ............................................................................. 17
Mechanical System ............................................................................ 18
Reservoir/rear bushing disassembly ............................................................ 25
1010 - Refrigerant pressure data ............................................................... 26
1410 - Refrigerant pressure data ............................................................... 26
Refrigeration system diagram .................................................................. 26
Refrigeration charge ......................................................................... 27
Refrigerant replacement requirements ........................................................... 27
Evacuation ................................................................................ 27
Ice capacity test ............................................................................ 27
Troubleshooting .............................................................................. 28
Replacement parts ............................................................................ 30
2 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
Page 3
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers the same degree of service, we ask that you review
the installation manual (provided as a separate document) before beginning to install the unit. Our instructions are
designed to help you achieve a trouble-free installation. Should you have any questions or require technical help at
any time, please call our technical service group at (877) 612-5086 or +1 (610) 252-7301.
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If
damage
is found, notify the shipper immediately and contact Follett Corporation so that we can help in the ling of a claim,
if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide
information about the type and capacity of Follett equipment. Following is an explanation of the different model
numbers in the series.
Chewblet® Ice Machine Model Number Configurations
HC 1400C SVA
ConfigurationApplication
S RIDE™
(RIDE remote
ice delivery
equipment)
T Top-mount
MC Maestro™
Chewblet
(400 Series)
HC Horizon
Chewblet
(1000, 1400,
1650 Series)
HM Horizon
Micro Chewblet
C 208-230/60/1 (icemaking head)
®
Self-contained only.
D 115/60/1 (icemaking head)
Self-contained and remote. If remote
unit, high side is 208-230/60/1.
E 230/50/1 (icemaking head)
Self-contained only.
F 115/60/1 (icemaking head)
Remote only. High side is
208-230/60/3.
400 up to
454 lbs
(206kg)
1000/1010
up to
1036 lbs
(471kg)
1400/1410
up to
1450 lbs
(658kg)
1650 up to
1580 lbs
(717kg)
CondenserSeriesVoltageIcemaker
A Air-cooled, self-contained
W Water-cooled, self-contained
R Air-cooled, remote condensing unit
N Air-cooled, no condensing unit for
connection to parallel rack system
V Vision™
H Harmony™
B Ice storage bin
J Drop-in
M Ice Manager
diverter valve
system
CAUTION
• Warranty does not cover exterior or outside installations.
• Moving parts. Do not operate with front cover removed.
• Hot parts. Do not operate with cover removed.
• To reduce risk of shock, disconnect power before servicing.
• Drain line must not be vented.
• Water supply must have particle ltration.
• Most ice machine cleaners contain citric or phosphoric acid, which can cause skin irritation. Read caution label
on product and follow instructions carefully.
• Ice is slippery. Maintain counters and oors around dispenser in a clean and ice-free condition.
• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 3
Page 4
Specications
Electrical
Each ice machine requires its own separate circuit with electrical disconnect within 10 ft (6m).
Equipment ground required.
Standard electrical:
§ HCC1010: 208-230/60/1 (6 ft (2m) NEMA 6-15 cord and plug provided)
§ HCD1410: 208-230/60/1 (6 ft (2m) NEMA 6-20 cord and plug provided)
§ Amperage: 1010A/W - 11A,
1410A/W - 14A
Plumbing
WARNING
This equipment to be installed with adequate backow protection to comply with applicable federal, state,
and local codes.
§ 3/8" OD push-in water inlet (connection inside machine) - 3/8" OD tubing required
§ 3/4" MPT drain
§ 1/4" FPT condenser inlet (water-cooled condenser only)
§ 1/4" FPT condenser drain (water-cooled condenser only)
Notes:
§ 3/4" non-vented drain line must slope a minimum of 1/4" per foot (6 mm per 30.4 cm run).
§ Drain to be hard piped and insulated.
§ Separate drains for ice machine and condenser.
§ Water shut-off recommended within 10 feet (3m).
§ Water supply must have particle ltration. Follett recommends the lter system that has integral scale inhibitors.
(Follett item# 00130286).
§ Follett does not recommend the use of water softeners or bowl scale inhibitors.
Ambient
Air temperature 100 F/38 C max. 50 F/10 C min.
Water temperature 90 F/32 C max. 45 F/7 C min.
Water pressure – potable 70 psi max. (483 kPa) 10 psi min. (89 kPa)
Note: Water-cooled condenser pressure 150 psi (1034 kPa) max.
Heat rejection
1010 1410
Air-cooled 11,300 BTU/hr 16,000 BTU/hr
Water-cooled 12,800 BTU/hr 16,400 BTU/hr
4 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
Page 5
Ice production
Note: Water regulating valve set to maintain a 260 PSIG (95 F Saturated R404A) discharge pressure at all
conditions.
1010 Air-cooled ice machine capacity/24 hrs.
Ambient Air Temperature F/C
F 60 70 80 90 100
C 16 21 27 32 38
50 1160 1061 962 825 688 lbs
10 526 481 436 3 74 312 kg
60 1093 1001 909 795 681 lbs
16 496 454 412 361 309 kg
70 1026 941 857 765 6 74 lbs
21 465 427 389 345 306 kg
80 971 893 815 730 644 lbs
27 440 405 370 331 292 kg
90 917 845 773 694 614 lbs
Potable Water Temperature F/C
32 416 383 351 315 279 kg
1410 Air-cooled ice machine capacity/24 hrs.
Ambient Air Temperature F/C
F 60 70 80 90 100
C 16 21 27 32 38
50 1593 1466 1339 1230 112 1 lbs
10 723 665 609 558 508 kg
60 1518 1396 1275 1163 1052 lbs
16 689 633 578 528 477 kg
70 1442 1327 1 2 11 1097 982 lbs
21 654 602 549 498 445 kg
80 1394 1272 11 5 0 1050 950 lbs
27 632 577 522 476 431 kg
90 1345 1217 1089 1004 918 lbs
Potable Water Temperature F/C
32 610 552 494 455 416 kg
1010 Water-cooled ice machine capacity/24 hrs.
Evaporator Potable Water Temperature F/C
F 50 60 70 80 90
C 10 16 21 27 32
50 1096 1006 917 8 74 831 lbs
10 497 456 416 396 377 kg
60 1043 970 898 850 807 lbs
16 473 440 407 386 366 kg
70 1001 938 8 74 826 778 lbs
21 454 425 396 375 353 kg
80 947 888 830 787 745 lbs
27 430 403 376 357 338 kg
90 892 839 786 74 9 712 lbs
Condenser Water Temperature F/C
32 405 381 357 340 323 kg
1410 Water-cooled ice machine capacity/24 hrs.
Ambient Air Temperature F/C
F 50 60 70 80 90
C 10 16 21 27 32
50 1393 13 74 1335 1278 1201 lbs
10 632 623 606 580 545 kg
60 1368 1326 1284 1216 11 4 7 lbs
16 621 6 01 582 552 520 kg
70 1343 1278 1213 115 3 1093 lbs
21 609 580 550 523 496 kg
80 1328 1268 1207 1135 1063 lbs
27 602 575 547 515 482 kg
90 1313 1257 1201 111 6 1032 lbs
Condenser Water Temperature F/C
32 596 570 545 506 468 kg
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 5
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Dimensions and clearances
§ Entire front of ice machine must be clear of obstructions/connections to allow removal.
§ 1" (26mm) clearance above ice machine for service.
§ 1" (26mm) minimum clearance on sides.
§ The intake and exhaust air grilles must provide at least 250 sq in (1615 sq cm) of open area.
§ Air-cooled ice machines – 18" (458 mm) minimum clearance between discharge and air intake-grilles.
1410 ONLY
1410 ONLY
1010: NEMA 6-15
1410: NEMA 6-20
E
F
A
C (1410 ONLY)
N
B
A 22.51" (57.2 cm)
D (1410 ONLY)
B 22.48" (57.1 cm)
C 25.15" (56.3 cm)
D 2.66" (6.8 cm)
E 20.84" (52.9 cm)
F 17.49" (44.4 cm)
G
G 15.00" (38.1 cm)
H 2.73" (6.9 cm)
I 2.30" (5.8 cm)
J 3.34" (8.5 cm)
H
I
J
K
L
M
K 10.44" (26.5 cm)
L 1.81" (4.6 cm)
M 28.50" (72.4 cm)
N 29.15" (74.0 cm)
6 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
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Operation
Cleaning/sanitizing and preventive maintenance (all models)
Note: Do not use bleach to sanitize or clean the icemaker.
Preventive maintenance
Periodic cleaning of Follett’s icemaker system is required to ensure peak performance and delivery of clean,
sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as
recommended, and more often if environmental conditions dictate.
Cleaning of the condenser can usually be performed by facility personnel. Cleaning of the icemaker system,
in most cases, should be performed by your facility’s maintenance staff or a Follett authorized service agent.
Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed
according to the schedule below. Service problems resulting from lack of preventive maintenance will not be
covered under the Follett warranty.
Weekly exterior care
The exterior may be cleaned with a stainless cleaner such as 3M Stainless Steel Cleaner & Polish or equivalent.
Monthly condenser cleaning (air-cooled icemaker only)
1. Use a vacuum cleaner or stiff brush to carefully clean condenser coils of air-cooled icemakers to ensure
optimal performance.
2. When reinstalling counter panels in front of remote icemakers, be sure that ventilation louvers line up with
condenser air duct.
Semi-annual evaporator cleaning (every 6 months)
WARNING
• Wear rubber gloves and safety goggles (and/or face shield) when handling ice machine cleaner or sanitizer.
CAUTION
• Use only Follett approved SafeCLEAN Plus™ cleaning/sanitizing solution (part #01050863).
• DO NOT USE BLEACH.
• It is a violation of Federal law to use these solutions in a manner inconsistent with their labeling.
• Read and understand all labels printed on packaging before use.
Note: Complete procedure for cleaning an sanitizing MUST be followed. Ice must be collected for 10minutes
before putting ice machine back into service.
Fig. 1
1. Press the CLEAN button. The machine will drain. The
auger will run for a short time and then stop. Wait for
the LOW WATER light to come on.
LO WATER
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 7
Page 8
2. Mix 1 gal. (3.8L) 120 F (49 C) water and one 7oz.
(198g) packet of Follett SafeClean Plus (P/N
01050863).
3. Using a 1 quart (1L) container, slowly ll cleaning cup
until CLEANER FULL light comes on. Do not overll.
4. Place one Sani-Sponge™ in remaining sanitizing and
cleaning solution and retain for Step 9.
Note: Do not use bleach to sanitize or clean the icemaker.
5. Replace cover on cleaner cup. Machine will clean,
then ush 3 times in approximately 15 minutes. Wait
until machine restarts.
Fig. 2
CLEANER FULL
Fig. 3
6. To clean/sanitize ice transport tube – Press power
switch OFF
15
Fig. 4
8 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
Page 9
7. Disconnect coupling as shown.
8. Using disposable food service grade gloves, insert
dry Sani-Sponge.
9. Insert Sani-Sponge soaked in SafeClean Plus (from
Step 4).
10. Push both Sani-Sponges down ice transport tube
with supplied pusher tube.
Fig. 5
Fig. 6
1
16"
(407 mm)
2
3
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 9
Page 10
11. Remove and discard 16 inch (407 mm) pusher tube.
12. Reconnect coupling. Press power switch ON. Ice
pushes Sani-Sponges through ice transport tube.
Fig. 7
Fig. 8
13. Place a sanitary (2 gal. or larger) container in bin
or dispenser to collect Sani-Sponges and ice for 10
minutes.
14. Collect 5.5 lbs (3 kg) of ice from unit. Discard ice and
Sani-Sponges.
Fig. 9
10 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
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Service
Ice machine operation (all models)
Follett’s ice machine consists of ve distinct functional systems covered in detail as follows:
§ Water system
§ Electrical control system
§ Mechanical assembly
§ Refrigeration system
§ Bin full
The Horizon ice machine overview
The Follett Horizon ice machine uses a horizontal, cylindrical evaporator to freeze water on its inner surface. The
refrigeration cycle is continuous; there is no batch cycle. The evaporator is ooded with water and the level is
controlled by sensors in a reservoir. A rotating auger (17 RPM) continuously scrapes ice from the inner wall of the
evaporator. The auger moves harvested ice through the evaporator into an ice extrusion canal. The ice is forced
through a restrictive nozzle that squeezes out the water and creates the Chewblet. The continuous extrusion
process pushes the Chewblets through a transport tube into a dispenser or bin.
A solid state PC board controls and monitors the functionality of the ice machine. In addition to sequencing
electrical components, the board monitors various operational parameters. A full complement of indicator lights
allows visual status of the machine's operation. Additionally, the PC board controls the self-ushing feature of the
ice machine. The evaporator water is periodically drained and replenished to remove minerals and sediment.
A unique “bin full” detection system is incorporated in the Horizon ice machine. A switch located at the ice
discharge port of the machine detects the position of the transport tube. When the bin lls up with ice, the transport
tube moves out of the normal running position, and the switch turns the ice maker off. A domed housing at the end
of the transport tube contains the ice extrusion loads during shut down.
Harvest system diagram
Ice Transport Tube
Water Inlet
Compression
Nozzle
Auger
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 11
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“Bin full” detection system
The Follett Horizon ice machine incorporates a unique “bin full” detection system that consists of the shuttle and
actuator. The shuttle incorporates a ag and switch. Referencing the gure below, the normal running position
of the ag is down, and the switch is closed. When the bin lls to the top and ice can no longer move through
the tube, the machine will force the shuttle ag up, opening the switch and shutting the machine off. The shuttle
actuator, located above the ice bin allows the ice to curl up within it when the bin is full. In this way, there are no
loads generated that would tend to lift off the lid of the bin.
Shuttle ag and sensor
Shuttle actuator
Running
Running Off
Off
12 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
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Water system
The water level in the evaporator is controlled by a feed solenoid and level detecting sensors. Referencing the
diagram below, water sensing probes extend down into the reservoir at the end of the evaporator assembly. The
system works via electrical conductivity as follows:
The probe labeled B is the common. When water is between any of the other probes and the common, the PC
board will sense the activation. During normal operation, the water level rises and falls between the Normal
High and Normal Low probes. As water is consumed to make ice, the level will fall until the Normal Low probe is
exposed, triggering the water feed solenoid on. Water will ll until the Normal High sensor is activated.
Note: The potable water total dissolved solids (TDS) content must be greater than 10 ppm for the water control
system to function properly. If using reverse osmosis water ltration system, ensure TDS level is greater than
10 ppm.
Water system diagram
Water level diagram
Common
Normal Hi
Normal Lo
Normal
Operating
Range
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 13
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Electrical system
FLASHINGON or OFF
Legend:
OFFON
ATTENTION!
To prevent circuit breaker/Hi-amp overload, wait 5 minutes before
restarting this unit. This allows the compressor to equalize and the
evaporator to thaw.
Normal control board operation
The PC board indicator lights provide all the information necessary to determine the machine's status. Green
indicator lights generally represent “go” or normal operation; Yellow indicators represent normal off conditions; Red
indicators generally represent alarm conditions, some of which will lock the machine off.
A ashing green light labeled POWER indicates power to the machine. All other normal operation status indicators
are covered as follows:
Ice machine disposition Operating conditions
1. Ice machine is making ice.
.
2. Ice machine is not making ice.
DIP Switch Settings
1. Normal running.
2. Normal time delay. When the bin lls with ice, the LOW BIN
light goes out momentarily and the refrigeration and auger
drive systems immediately shut down. (Note: The fan motor
will continue to run for 10 minutes to cool condenser) The TIME
DELAY light comes on, initiating the time delay period. When the
time delay expires, the machine will restart provided that the LOW
BIN light is on.
14 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
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Error faults:
The Horizon PC board monitors various operating parameters including high pressure, auger gearmotor amperage
limits, clogged drain, and low water alarm conditions. There are three types of errors namely “soft” (time delay)
"hard" (reset), and “run”.
§ Soft errors will automatically reset after the 1 hour time delay or can be reset by cycling power.
§ Hard errors must be reset on the control board.
§ Run errors will give an indication of a problem, but will allow continuous normal operation.
Soft errors:
HI AMPS: The PC board monitors the amperage of the auger motor. Should the gear motor experience current
draw above the allowable limit, the machine will shut down and the TIME DELAY and HI AMP will be illuminated.
After the time delay the machine will restart and the TIME DELAY and HI AMP will clear.
LO WATER: During operation, the water level cycles between the normal low and normal high sensors. Should the
water be shut off to a running machine, a soft error will occur. The error sequence is as follows: During operation,
the water level falls to the normal low sensor, and when it does the water feed solenoid is energized. If water is not
detected at the normal low sensor within 10 seconds, a soft error will occur. The machine will shut down, but the
water feed solenoid will remain energized. Should water return, it will ll to the normal low sensor and the machine
will resume normal operation. The error will clear automatically.
HI PRESSURE: Should the refrigeration pressure rise above 425 psi, the machine will shut down and the TIME
DELAY and HIGH PRESSURE will be illuminated. After the time delay, and if the pressure has fallen back below
the reset point of 295 psi, the machine will restart and the TIME DELAY and HIGH PRESSURE will clear.
Hard error:
DRAIN CLOG: The drain clog sensor, located in the chassis will detect the presence of water just below the top
edge of the chassis. After the sensors are dired off, the machine must be reset on the control board to resume
operation.
Run errors:
DRAIN CLOG: When the machine shuts down on a full bin and there has been 30 minutes of cumulative
compressor run time, the machine will purge before starting. During this purge, if water does not get below the low
probe in the reservoir within 20 seconds, the Drain Clog LED will light. The machine will continue to run but this is
an indication of a poorly draining machine and must be addressed.
Relay output indication:
Each relay on the board has an indicator light associated with its output. For example, when the relay for the water
feed solenoid is energized, the adjacent indicator light glows green.
Evaporator ushing sequence:
During operation, the purge solenoid will open in order to drain water. There are two drain settings to choose from:
High TDS or Low TDS. (There is a rocker switch behind the front cover of the machine.) The intent is to drain the
Total Dissolved Solids from the machine while it makes ice.
While ice is being made, the TDS of the water in the evaporator increases in TDS concentration. Without periodic
draining, the TDS levels will climb to very detrimental levels, levels that will cause scale to form and cause poor
machine operation. The Low TDS setting will allow the machine to operate for one hour before going through the
ushing sequence; the High TDS setting will allow the machine to run for 10 minutes before going through the
ushing sequence.
The ushing sequence toggles the purge and ll solenoids three times. That is, the purge solenoid will energize
until the water level drops below the low probe. The ll solenoid then energizes until water reaches the high probe,
and so on for 3 cycles.
Typically, High TDS might be considered levels above 200 PPM, but local experience and varying water chemistry
may compel a High TDS setting for best performance in even lower TDS levels.
Off cycle: At the completion of off-cycle time delay, the machine checks for a cumulative 30 minutes of ice making
time since the last off-cycle ush. If the cumulative ice making time exceeds 30 minutes, the machine will open
the drain valve for 60 seconds to drain the evaporator in its entirety. It will then rell with water and begin making
ice. If the ice making time is less than 30 minutes, the machine will start and begin making ice without draining the
evaporator.
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 15
Page 16
Wiring diagram
16 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
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Compressor data
1010 1410
Compressor current draw at 208-230 VAC, 90 F/32.2 C
Locked rotor amps @ 208-230V 40.6A 90A
Compressor start winding (208-230 V) 2.74Ω 2.09Ω
Compressor run winding (208-230 V) 1.52Ω 0.73Ω
6.9A 12.1A
Gearmotor data
Gearmotor current 2.0A @ 208-230 V
Gearmotor torque-out (high amp) trip point: 2.8A @ 208-230 V
Locked rotor amps 2.8A @ 208-230 V
Resistance of windings
208-230 vac gearmotor (Brother):
Red to black: 12Ω
Blue to red: 12Ω
Blue to black: 24Ω
Fan motor data
Fan motor current 1.2A @ 208-230 V
Fan motor resistance 100Ω
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 17
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Mechanical System
Evaporator disassembly
1. Press CLEAN button to purge evaporator. Turn power
OFF when LO WATER lights.
2. Unscrew and disconnect transport tube from louvered
docking assembly.
3. Remove gearbox insulation..
Fig. 10
Fig. 11
4. Disconnect gear motor wires.
5. Remove screws (with 3/16" allen wrench) and auger
retaining fork:
Fig. 12
Fig. 13
18 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
Page 19
6. Remove gear motor bolts (9/16" wrench).
7. Remove gear motor and wipe auger shaft clean.
8. Remove main housing insulation and shuttle
insulation:
Fig. 14
WIPE
AUGER
SHAFT
Fig. 15
Fig. 16
9. Remove front feed water tube from push-in tting,
shuttle drain tube, and shuttle switch.
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 19
Page 20
10. Remove 3 screws (with 3/16" allen wrench) then
remove auger and main housing together.
Note: Auger is sharp - wear protective gloves.
11. Rotate auger to align opening in auger ange with
stream divider.
12. Pull out auger.:
Fig. 17
Fig. 18
Fig. 19
13. Remove and discard the ceramic mating ring and
shaft seal.
20 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
Page 21
Evaporator reassembly
14. Install ceramic mating ring and shaft seal.
Caution: Do not touch the sealed surface of either
part. Oil from bare skin will cause premature seal
failure.
15. Use liquid hand soap on the rubber part of the
ceramic seal when installing in main housing. Use
supplied cardboard disc to press into recess.
16. Apply liquid hand soap to raised area of auger
shaft and interior rubber portion of shaft seal before
installing seal.
1 7. Clean O ring groove. Lubricate O ring with petrol-gel
and reinstall.
18. Carefully install auger.
19. Rotate auger to position shown to clear main housing
stream divider.
Fig. 20
Cardboard
disc
Do NOT
touch!
Fig. 21
20. Install rear shuttle insulation (Fig. 22.1) and slide
main housing (Fig. 22.2) onto auger.
2 1. When installing new water seal, use screwdriver to
compress the spring (Fig. 22.3), which allows for
easier installation of the three screws.
Fig. 22
1
2
3
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 21
Page 22
22. Install shuttle switch.
§ Align holes with pins (Fig. 23.1) and depress switch
button (Fig. 23.2) to clear shuttle tab.
23. Install shuttle drain tube and front feed water tube
(Fig.24).
Fig. 23
Fig. 24
24. Install main housing insulation and shuttle insulation:
25. Apply a coat of petro gel to auger shaft.
Fig. 25
22 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
Page 23
26. Slide gear motor onto auger and Install gear motor
bolts (9/16" wrench).
2 7. Connect gear motor wires.
Fig. 26
Fig. 27
28. Pry auger forward and roate auger using 1/2" wrench
to align keyways.
29. Install key fully.
30. Pry shaft forward to install retainer fork.
Fig. 28
Fig. 29
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 23
Page 24
3 1. Rotate retainer fork to align screw holes.
32. Install screws to secure retainer fork.
33. Install gearbox insulation..
Fig. 30
Fig. 31
34. Connect transport tube to louvered docking assembly.
Fig. 32
24 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
Page 25
Reservoir/rear bushing disassembly
1. Press CLEAN button to purge
evaporator. Turn power OFF
when LO WATER lights.
Note: In many applications,
removing the gearmotor,
main housing, and
auger will allow for
the ice machine to be
pulled out further for
better access to rear
components.
2. Slide ice machine forward to
gain access.
3. Use Fig. 32 as disassembly
guide.
Note: Use petrogel when
installing/reinstalling
o-rings.
Fig. 33
Refrigeration system
1010 - Refrigerant pressure data
Air-cooled condensers (air) 60 F/16 C 70 F/21 C 80 F/27 C 90 F/32 C 100 F/38 C
Pressure (psig) discharge/suction 190/32 225/34 258/36 292/39 325/41
System Operating Pressures (Discharge/Suction) PSIG
Potable Water F/C
50/10 60/16 70/21 80/27 90/32
50/10 260/34 260/34 260/34 260/34 260/34 psig
60/16 260/34 260/34 260/34 260/34 260/34 psig
70/21 260/35 260/35 260/35 260/35 260/35 psig
80/27 273/36 284/36 285/36 285/36 285/36 psig
90/32 285/37 288/37 290/37 290/37 290/37 psig
Condenser Water F/C
Note: The water control valve is factory set to maintain 260 ± 15 psi discharge pressure @ 70 F/21 C water.
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 25
Page 26
1410 - Refrigerant pressure data
Air-cooled condensers (air) 60 F/16 C 70 F/21 C 80 F/27 C 90 F/32 C 100 F/38 C
Pressure (psig) discharge/suction 235/27 275/30 315/32 355/35 395/37
System Operating Pressures (Discharge/Suction) PSIG
Potable Water F/C
50/10 60/16 70/21 80/27 90/32
50/10 290/32 290/32 290/32 290/33 290/33 psig
60/16 290/33 290/33 290/33 290/33 290/33 psig
70/21 290/33 290/33 290/33 290/33 290/33 psig
80/27 293/33 293/33 293/33 293/33 293/33 psig
90/32 295/34 295/34 295/34 295/34 295/34 psig
Condenser Water F/C
Note: The water control valve is factory set to maintain 290 PSIG.
Refrigeration system diagram
26 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
Page 27
Refrigeration charge
All service on refrigeration systems must be performed in accordance with all federal, state and local laws. It is the
responsibility of the technician to ensure that these requirements are met. Recharging ice machine to other than
factory specications will void the warranty.
R404A ice machine charge specications
Model Charge Refrigerant type
HCC1010A (air-cooled) 33 oz (936 g) R404A
HCC1010W (water-cooled) 21 oz (595 g) R404A
HCC1410A (air-cooled) 35 oz (992 g) R404A
HCC1410W (water-cooled) 21 oz (595 g) R404A
Refrigerant replacement requirements
1. Non-contaminated refrigerant removed from any Follett refrigeration system can be recycled and returned to
the same system after completing repairs. Recycled refrigerant must be stored in a clean, approved storage
container. If additional refrigerant is required, virgin or reclaimed refrigerant that meets ARI standard 700-88
must be used.
2. In the event of system contamination (for example, a compressor burn out, refrigerant leak, presence of
non-condensibles or moisture), the system must be repaired, evacuated and recharged using virgin or
reclaimed refrigerant that meets ARI standard 700-88.
3. Follett Corporation does not approve of recovered refrigerants. Improper refrigeration servicing procedures
will void the factory warranty.
Evacuation
Evacuate the system to a level of 500 microns. When the 500 micron level is reached, close all valves. Allow the
system to sit for approximately 20 minutes. During this period the system pressure should not rise. If the system
pressure rises and stabilizes there is moisture in the system and further evacuation is needed. If the pressure
continues to rise check the system for leaks.
Ambients Minimum Maximum
1
Air temperature
Water temperature
1
Ambient air temperature is measured at the air-cooled condenser coil inlet.
2
Ambient water temperature is measured in the ice machine water reservoir.
50 F/10 C 100 F/37.8 C
2
45 F/7 C 90 F/32.2 C
Ice capacity test
Ice machine production capacity can only be determined by weighing ice produced in a specic time period.
1. Replace all panels on ice machine.
2. Run ice machine for at least 15 minutes.
3. Weigh and record weight of container used to catch ice.
4. Catch ice for 15 or 20 minutes.
5. Weigh harvested ice and record total weight.
6. Subtract weight of container from total weight.
7. Convert fractions of pounds to decimal equivalents (ex. 6 lbs 8oz = 6.5 lbs).
8. Calculate production using following formula:
1440 min. x wt. of ice produced
Total test time in minutes
Production capacity/24 hr.
=
9. Calculated amount per 24 hours should be checked against rated capacity for same ambient and water
temperatures in Ice Production Tables.
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 27
Page 28
Troubleshooting
Please see “Service” section for a description of each function.
Ice machine disposition Possible causes Corrective action
Legend:
1. Ice machine is in running
condition but not making ice.
.
2. Machine in TIME DELAY without full
bin.
3. Ice machine is not making ice.
HI AMPS.
.
4. Ice machine is not making ice.
HI PRESSURE.
.
5. Ice machine is not making ice.
Drain clog.
OFFON
FLASHINGON or OFF
1. Defective compressor.
2. Defective start relay.
3. Defective start capacitor.
4. Defective run capacitor.
5. Defective main contactor.
6. No output from PC board.
1. Ice jamming due to improperly
installed transport tube causing a
false shuttle.
2. Shuttle stuck in up position.
3. Damaged or improperly installed
thermostat (open).
4. Transport tube backed-out of
coupling.
1. Poor water quality causing ice to jam
auger.
2. Damaged shuttle mechanism.
3. Intermittent drive output from
PC board. Evaporator will freeze
causing a HI AMPS error.
4. Gearmotor is unplugged.
1. High ambient temperatures
>100 F (38 C).
2. Poor ventilation or air recirculation.
3. Clogged condenser (air-cooled).
4. No water ow through condenser
(water-cooled).
5. Fan not working properly. No
air ow.
• Blocked fan blades
• No fan output from PC board
• Faulty fan motor
1. Internal water leak touching chassis
sensor.
1. Replace compressor.
2. Replace start relay.
3. Replace start capacitor.
4. Replace run capacitor.
5. Replace main contactor.
6. Replace PC board.
1. Correct transport tube routing.
2. Repair or replace shuttle
mechanism.
3. Replace or reposition thermostat.
4. Correct coupling installation.
1. Clean ice machine. Increase
ushing frequency. Position TDS
switch to High TDS setting.
2. Replace or repair shuttle
mechanism.
3. Replace PC board.
4. Plug in gearmotor.
1. Air condition area to below 100F
(38 C).
2. Reposition ice machine or properly
ventilate. Prevent ice machine
exhaust from recirculating.
3. Clean condenser grille (air-cooled).
4. Restore water ow to condenser.
5. Correct air ow.
• Remove any blockage from fan
blades
• Replace PC board
• Replace fan motor
1. Identify and repair leak. Clean/dry
chassis and sensors and restart
machine.
.
6. Ice machine is making ice.
Drain clog.
.
1. Improper ow in drain system. 1. Correct/clean drain system.
28 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
Page 29
Ice machine disposition Possible causes Corrective action
Legend:
OFFON
7. Ice machine is making ice.
Excessive water in bin or
coming into bin from transport
tube.
8. Ice machine is not making ice.
Lo water.
FLASHINGON or OFF
1. Failed water sensors. Processor
assumes there is no water when
there is water.
2. Blocked reservoir vent.
3. Defective water feed solenoid
valve. Stuck in open position.
1. Water supply is insufficient.
2. Low water pressure.
3. Defective water feed solenoid
valve. Stuck in closed position.
4. No water feed output from
PC board.
5. Plugged screen on inlet side of
ll solenoid.
6. Plugged check valve.
1. Clean or replace water probe
assembly. Check wiring
connections.
2. Clean or replace vent tubes.
3. Replace water feed solenoid
valve.
1. Restore water supply and check
water lters. If evaporator was
completely empty the reset
button may have to be pressed
to restart the ice machine.
2. Ice machine will eventually start
when water reaches normal lo
level.
3. Replace water feed solenoid
valve.
4. Replace PC board.
5. Remove and clean screen.
6. Remove and clean.
ATTENTION!
To prevent circuit breaker overload, wait 5 minutes before restarting
this unit. This allows the compressor to equalize and the evaporator
to thaw.
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 29
Page 30
Replacement parts
3
27
10
2
Evaporator assembly
10
1
4
7
8
29
17
11
9
20
17
31
15
27
3
5
14
13
12
2
21
32
17
16
31
25
24
13
19
33
36
13
6
18
17
17
13
22
26
28
28
23
30
35
34
30 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
Page 31
Reference # Description Part #
1 Tube, ice transport, insulated 01118 1 8 1
2 Shuttle assembly 01118 1 3 2
2 Shuttle assembly, IMDV 01118 1 4 0
3 Switch, shuttle 00986083
4 Compression nozzle 01058072
5 O-ring, shuttle 01118 1 4 8
6 Screw, reservoir (3 required) 01118 1 4 0
7 Auger hardware (includes screws, key, retainer) 01118 6 11
8 Key 01069913
9 Bolt, gearmotor mounting (2) (self-contained units), includes washers 01118629
10 Cartridge assembly, shuttle spring 01118033
10 Cartride, shuttle spring, IMDV 01118041
11 Gearmotor, 220 V (includes capacitor) 01118025
12 Main housing, self-contained 01117969
13 O ring 01004472
14 Seal, auger shaft 01039437
15 Cup, sanitizer 01118645
16 Cap, sanitizer 01118637
Not shown Tubing, water, 3/8" OD 502719
Not shown Tubing, water, 1/4" OD 502079
17 Retainer kit, evaporator 01118652
18 Solenoid, water feed (220 V) 01107515
19 Reservoir lid and sensors (includes screws and o-ring) 01118108
20 Valve, shut-off, water 502921
21 Auger, 1010 self-contained (includes seal, key, and auger hardware) 01117928 (1010 only)
21 Auger, 1410 self-contained (includes seal, key, and auger hardware) 01117936 (1410 only)
22 Evaporator, 1010 01118066 (1010 only)
22 Evaporator, 1410 01118074 (1410 only)
23 Rear bushing housing and bushing (includes (1) o-ring) 01118082
24 Reservoir assembly, water (includes lid) 01118 11 6
25 Tube, vent (17" required) 502079
26 Tube, sanitizer 01118660
27 Kit, MicroChewblet 00997585
28 Tube, shuttle drain, insulated 01118678
29 Insulation, gearbox, 220 V 01098037
30 Solenoid, purge, 220 V 01105774
31 Insulation kit, evaporator/reservoir 01068063
32 Check valve 01122381
33 Tube, drain, reservoir, insulated 01118 1 2 4
34 Tube, drain, 1010 01099662 (1010 only)
35 Tube, drain, 1410 01099654 (1410 only)
36 O-ring, reservoir lid 01085588
Not shown Kit, scale (includes reservoir, purge solenoid, drain tubes and tting) 01122662
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 31
Page 32
Air-cooled assembly
14 10
2
3
8
5
6
4
7
3
1
9
1010
8
32 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
Page 33
Reference # Description Part #
1 Condenser 01118892
2 Fan motor assembly - 220 V/60 Hz 01117803
3 Cut-out, high pressure safety 00117077
4 Insulation, bulb, TXV 00106534
5 Drier 00134593
6 Valve, expansion, thermal (includes insulation and (2) clamps) 01118942
7 Insulation, TXV (body and bulb) 502830
8 Compressor, 1010 - 220 V/60 Hz (includes start/run components and drier) 01117837 (1010 only)
8 Compressor, 1410 - 220 V/60 Hz (includes start/run components and drier) 01117845 (1410 only)
9 Base, ice machine 01117795
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 33
Page 34
Water-cooled assembly
16
11
10
13
18
1
3
2
6
4
14
5
12
4
9
17
15
14
7
8
34 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
Page 35
Reference # Description Part #
1 Electrical box support 01118934
2 Valve, water regulating 00131052
3 Union, water 202148
4 Cut-out, high pressure safety 00117077
5 Insulation, bulb, TXV 00106534
6 Drier 00134593
7 Valve, expansion, thermal (includes insulation and (2) clamps) 01118942
8 Insulation, TXV (body and bulb) 502830
9 Condenser, w/c, 1010/1410 00129502
10 Valve, shut-off, water 502222
11 Coupling 206411
12 Ty-rap 204584
13 Fitting, ared adapter 00996876
14 Compressor, 1010 - 220 V/60 Hz (includes start/run components and drier) 01117837 (1010 only)
14 Compressor, 1410 - 220 V/60 Hz (includes start/run components and drier) 01117845 (1410 only)
15 Base, ice machine 01117795
16 Elbow 00129486
17 Coupling, 3/8" double are 01039494
18 Tubes, condenser inlet and exit 01122373
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 35
Page 36
Electrical box
1
7
2
4
3
6
13
5
11
8
9
36 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
12
10
Page 37
Reference # Description Part #
1 Cover, electrical box, air/water-cooled 01118967
2 Board, control, 220 V (includes stand-offs) 01117 8 11
3 Stand-offs (set of 8) 00130906
4 Capacitor, compressor run - 220 V/60 Hz 00141689
5 Relay, compressor starting - 220 V/60 Hz, 1010 00173021 (1010 only)
5 Relay, compressor starting - 220 V/60 Hz, 1410 00977033 (1410 only)
6 Contactor - 220 V/60 Hz 00117010
7 Capacitor, compressor starting - 220 V/60 Hz, 1010 00173005 (1010 only)
7 Capacitor, compressor starting - 220 V/60 Hz, 1410 00185793 (1410 only)
8 Switch, evaporator clean 00117036
9 Switch, ice machine power 208867
10 Cord, power, 220 V, 1010 00190561 (1010 only)
10 Cord, power, 220 V, 1410 00190579 (1410 only)
11 Switch, TDS 00114371
12 Circuit breaker, 4A 00126912
13 Cable, IMDV 01071596
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 37
Page 38
Integration kit – top-mount and RIDE remote ice delivery
Top mount configuration
12
10
13
2
1
2
3
11
4
5
RIDE model configuration
6
1
7
8
14
12
14
11
3
10
2
4
5
6
9
2
7
8
38 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
Page 39
Reference # Description Part #
1 Shuttle actuator 00171322
2 Clamp 500377
3 Actuator elbow (includes 00167122 and 209100) 00171264
4 Screws 209100
5 Gasket 00167122
6 Actuator body 00171272
7 Gasket, coupling 00126532
8 Ring, locking (includes 00126532) 00171371
9 Ice transport tube, 10' (3 m) 00171280
9 Ice transport tube, 20' (6 m) 00171298
10 Insulation, transport tube 501176
Not shown Insulated polywire ice transport tube, per foot 00174896
11 Insulation, elbow 00168922
12 Insulation, actuator 00168930
13 Ice transport tube, top mount, 30" (762 mm) 00171306
14 Extension-ll tube, 9" 00135723
14 Extension-ll tube, 4" 00153684
Not shown Integration kit, top mount, Harmony or Bin 00171389
Not shown Integration kit, RIDE model, Harmony or Bin, (includes 10' (3 m) of tube and
00171397
insulation)
Not shown Integration kit, drop in 00145334
Not shown Integration kit, Cornelius PR150 00144774
Not shown Integration kit, Vision (does not include ice tube) 00997171
Not shown Diverter plate (single agitator Cornelius dispensers and left-hand dispense chute on
307277
dual-agitator Cornelius dispensers)
Not shown Diverter plate (right-hand dispense chute on dual-agitator dispensers) 00996207
Not shown
Follett SafeCLEAN Plus ice machine cleaner and sanitizer (case of 24 x 7 oz packets)
01050863
Not shown Sani-Sponge kit 00132068
Not shown High-capacity lter system 00978957
Not shown Primary lter (1) 00978965
Not shown Primary lter (6) 00978973
Not shown Pre-lter (1) 00130211
Not shown Pre-lter (12) 00954305
Not shown IMSII or IMSIII sanitizer concentrate - 16 oz. 00979674
Not shown Sponge, sanitary, pack of 24 01075431
Not shown Kit, IMDV (included IMDV cartridge and communication cable) 01116 1 7 7
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 39
Page 40
Skins assembly
2
10
1
10
11
5
3
6
7
4
9
8
40 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
Page 41
Reference # Description Part #
1 Grille, front 01017656
2 Front cover, air-cooled, 1010/1410 01119007
2 Front cover, water-cooled, 1010/1410 01119023
Not shown Tubing, water, 3/8" OD 502719
3 Coupling (includes O-ring) 00171207
4 O-ring 00144675
5 Bulkhead tting 00171215
6 Nut 00145342
7 Hose clamp 500377
8 Plate, strain relief 00192070
9 Louvered docking assembly, 1010 (includes strain relief plate, bulkhead
tting)
9 Louvered docking station, 1410 (includes strain relief plate, bulkhead
tting)
10 Screw 203460
11 Bulkhead connector kit 00171223
Not shown Gasket, front cover (inside), per foot (4 feet required) 00939058
Not shown Louver, intake/exhaust (25.75" W x17.75" H) 01080399
Not shown Gasket, air intake (front cover, outside) (7 feet required) 00131532
Not shown Fitting, drain 00109728
01119 015 (1010 only)
01119031 (1410 only)
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 41
Page 42
42 HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W
Page 43
HCC1010A/W, HCD1010A/W, HCC1410A/W, HCD1410A/W 43
Page 44
Horizon, Harmony, Ice Manager, SafeCLEAN, Sani-Sponge and Vision are trademarks of Follett Corporation.
Chewblet, RIDE and Follett are registered trademarks of Follett Corporation, registered in the US.
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
01096106R00
© Follett Corporation 4/16
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