Follett C25CT400A-S, C50FB400A, C25FB400A, C25FB400W, C50FB400W Installation, Operation And Service Manual

25 and 50 Series - 220 V 60 Hz/230 V 50 Hz

Ice and Water Dispensers

Order parts online
www.follettice.com

Installation, Operation and Service Manual

C/E25CT400A/W-S C/E50CT400A/W-S

C/E25HT400A/W-S C/E50HT400A/W-S

C/E25CR400A/W-S C/E50CR400A/W-S C/E25HR400A/W-S C/E50HR400A/W-S C/E25FB400A/W-S C/E50FB400A/W-S

Following installation, please forward this manual

to the appropriate operations person.

801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
www.follettice.com

00124446R06

2 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

Table of contents

Before you begin
Speci cations
Field wiring
Installation

Installing freestanding dispensers
Installing countertop dispensers
Installing wall mount dispensers
Installing ice machines with RIDE® remote ice delivery equipment

Installing top mount ice machines

User information

Cleaning and sanitizing procedures

Service Information

Wiring diagram – models with lever dispensing
Wiring diagram – models with SensorSAFE™ infrared dispensing
Dispenser troubleshooting
Troubleshooting SensorSAFE board and sensors
Disassembly and replacement instructions
Thermostat locations

Parts

Dispenser exterior
Dispense chute and splash panel areas – lever models
Electrical box – lever models
Dispense chute and splash panel areas – SensorSAFE models
Electrical box – SensorSAFE models
Wheel motor and drive system
Hopper components
Chilled water components

4
5
6
7
7
9

11
13
14
16
16
10
19
20
21
22
23
26
27
27
28
29
30
32
32
33
34

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 3

Welcome to Follett

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the
installation portion of this manual before beginning to install the unit. Our instructions are designed to help you achieve
a trouble-free installation. Should you have any questions or require technical help at any time, please call our technical
service group toll free at [phone] or [phone].

Note: To expedite assistance, all correspondence or communication MUST include the model number, serial number and
complete and detailed explanation of the problem

Before you begin

After uncrating and removing all packing material, inspect the equipment for concealed shipping damage.
If damage is found, notify your shipper immediately and contact Follett Corporation for help in  ling a claim,
if necessary.

Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of model numbers.

E50CT400A-L

L = Lever dispensing, S = SensorSAFE infrared dispensing

Condenser type – A = air-cooled, W = water-cooled

Ice machine capacity and refrigerant – 400 = 181 kg (400lbs)/day, R404A refrigerant

Ice machine location – R = RIDE ice machine, T = integral ice machine in top of
cabinet, B = ice machine in base of freestanding units

Dispenser con guration – C = countertop, H = wall mount, F = freestanding

Approximate storage capacity in lbs

Alternate voltage – C = 220 V 60 Hz
– E = 230 V 50Hz

!

Important cautions

• Do NOT tilt any unit farther than 30° off vertical plane during uncrating or installation

• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at all
times. If access to this area is required, power to unit must be disconnected  rst.

• Follett recommends installation of a Follett FL4S water  lter system (part# 00130229) in ice machine inlet
water line

• Prior to operation clean and sanitize the dispenser in accordance with instructions found in this manual

• Ice is slippery. Be sure counters and  oors around dispenser are clean, dry and free of ice.

• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.

• Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstructions

• Do NOT use mechanical devices or other means to accelerate the defrosting process

• To avoid a hazard due to instability of the appliance it must be  xed according to instructions

• The appliance must be positioned so the plug is accessible

• If the cord is damaged it must be replaced by a special service agent

4 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

Speci cations

Electrical

1. Models with RIDE ice machines (C/E25CR400A/W, C/E50CR400A/W, C/E25HR400A/W, C/E50HR400A/W)

Ice machine Dispenser

Basic electrical: 220 V 60 Hz/230 V 50 Hz 5A 1.5A

2. Freestanding models and models with integral ice machines (C/E25FB400A/W, C/E50FB400A/W,

C/E25CT400A/W, C/E50CT400A/W, C/E25HT400A/W, C/E50HT400A/W)

Total system

Basic electrical: 220 V 60 Hz/230 V 50 Hz 6.5A

3. Dispensers and RIDE ice machines are supplied with a 2m (7ft) power cord.

Ambient

Air temp 38 C/100 F max. 10 C/50 F min. (best performance below 27 C/80 F)
Water temp 32 C/90 F max. 4 C/40 F min. (best performance below 21 C/7 F)
Water pressure 4.8 bar/70 P.S.I. max. .69 bar/10 P.S.I. min.

Plumbing

25/50C with 25/50H with 25/50C with 25/50H with 25/50FB

RIDE RIDE integral integral ice machine
ice machine ice machine ice machine ice machine in base

Dispenser drain1 3/4" FPT 3/4" ID tubing 3/4" FPT 3/4" ID tubing 3/4" FPT
Ice machine drain1 3/4" MPT 3/4 MPT – – 3/4" MPT
Dispenser water inlet2 3/8" push-in 3/8" push-in 3/8" push-in 3/8" push-in 3/8" push-in
RIDE IM water inlet2 3/8" push-in 3/8" push-in – – –
Cond. ’’ – w/c only 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
Cond. drain – w/c only 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT

Note: Water shut-off recommended within 3m (10 feet) of dispenser. Drain to be hard piped and insulated, and maintain
slope of at least 20mm per 1m run (1/4" per foot) of slope. All plumbing connections must be made in accordance with
local building codes.

Ventilation clearances

Countertop and wall mount models with RIDE ice machine (C/E25CR400A/W, C/E50CR400A/W, C/E25HR400A/W, C/
E50HR400A/W) — none. 305mm (12") at top advised for service.

Countertop and wall mount models with integral ice machine (C/E25CT400A/W, C/E50CT400A/W, C/E25HT400A/W, C/
E50HT400A/W) — 153mm (6") at top. 153mm (6") each side advised for service.

Freestanding models (C/E25FB400A/W, C/E50FB400A/W) — 102mm (4") at rear. 305mm (12") at top advised for service.

1

Includes adapter kit to 3/4" barb  tting and 6' 3/4" ID vinyl tube

2

Includes adapter kit – 6' 3/8" OD tubing and adapter to 1/2" BSP

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 5

Field Wiring: countertop and wall mount dispensers with RIDE ice machines

Model Electrical connection Current

C25FB400A/W, C50FB400A/W cord provided 220 V 60 Hz, 6.5A

E25FB400A/W, E50FB400A/W 230 V 50 Hz, 6.5A

C25CT400A/W, C50CT400A/W cord provided 220 V 60 Hz, 6.5A

E25CT400A/W, E50CT400A/W 230 V 50 Hz, 6.5A

C25HT400A/W, C50HT400A/W 220 V 60 Hz, 6.5A

E25HT400A/W, E50HT400A/W 230 V 50 Hz, 6.5A

C25CR400A/W, C50CR400A/W cord provided 220 V 60 Hz

E25CR400A/W, E50CR400A/W 230 V 50 Hz

C25HR400A/W, C50HR400A/W 220 V 60 Hz

E25HR400A/W, E50 HR400A/W 230 V 50 Hz
dispenser: 1.5A
ice machine: 5.0A

6 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

Installation procedures

Before you begin

• All dispensers must be installed level in both directions to ensure proper operation

• Required ventilation and recommended service clearances:

• Countertop and wall mount models with RIDE ice machine (C/E25CR400A/W, C/E25HR400A/W,
C/E50CR400A/W, C/E50HR400A/W) — none. 305mm (12") at top recommended for service

• Countertop and wall mount models with integral ice machine (C/E25CT400A/W, C/E25HT400A/W,
C/E50CT400A/W, C/E50HT400A/W) — 153mm (6") at top. 153mm (6") each side recommended for service

• Freestanding models (C/E25FB400A/W, C/E50FB400A/W) — 102mm (4") at rear. 305mm (12") at top
recommended for service

• All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser. See counter
cut-out on page 9 (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where utilities will exit
through back of dispenser, refer to back view drawings.

• Wall mount models are designed for use above sinks or custom drain pans, and are not normally equipped with integral
drain pans. Front of sink should be a minimum of 584mm (23") from back wall. Connection of utilities through the back for wall
mount units is the same as shown in drawings for countertop models except that the drain pan is absent.

• SensorSAFE dispensers are shipped with a plastic, protective  lm on sensor lenses. For proper operation, plastic  lm

must be removed after installation.

Installing freestanding dispensers

1.

!

Carefully tip dispenser back to expose underside and block up in place.

2. Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking care to
seat legs securely against underside of dispenser.

3. Position dispenser in desired location and adjust legs to level in both directions.

4. Connect water supply to 10mm (3/8") OD push-in  tting on back of dispenser (Fig. 1A).

5. Remove 19mm (3/4") dispenser drain line plug from back of unit and discard. Connect separate drain lines to 19mm
(3/4") FPT dispenser drain  tting (Fig. 1B), and 19mm (3/4") MPT ice machine drain  tting (Fig. 1C) on back of
dispenser.

6. Run drain lines to wall or  oor drain. Provide an air break between the drain lines and drain. If ice machine drain
 tting is below an intended wall drain, a condensate pump must be used.

7. If ice machine is a water-cooled unit, connect water-cooled condenser supply line to 10mm (3/8") FPT
condenser inlet  tting on back of dispenser (Fig.1D).

Note: Do not run condenser supply water through ice machine water  lter system.

8. Connect condenser drain line to 19mm (3/4") FPT condenser outlet  tting on back of dispenser (Fig. 1E).

Important: Do not connect condenser drain line to any other drain lines.

9. Install appropriate plug on provided cord and insert into wall socket. Refer to wiring diagrams (p.18, 19).

10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop
approximately 10mm (3/8") and pull forward.

Do not tilt unit further than 30° off vertical plane.

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 7

800mm

384mm

79mm

79mm

259mm

267mm

171mm

20mm

(19mm) 3/4" FPT drain (B)

power cord

19mm (3/4") MPT icemaker drain location (B)
(air-cooled only)

access panel

(A) 10mm (3/8")
push-in water
inlet

(31.5")

(3.125")

(3.125")

(10.25")

(15.125")

(6.75")

(10.5")

(.8")

10mm (3/8") FPT condenser inlet location (D)

(water-cooled only)
10mm (3/8") FPT condenser outlet location (E)
(water-cooled only)

19mm (3/4") MPT icemaker drain location (C)

(water-cooled only)

Fig. 1 – Rear connections, freestanding models

12 Verify that water sensor tabs are immersed in water in reservoir.

13. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward.

14. If dispenser is equipped with SensorSAFE, remove protective plastic coating from dispense sensor labels.

15. Turn on dispenser power and bin signal rocker switches. Check dispenser and ice machine operation.

16. Sanitize ice machine according to instructions in ice machine manual. Discard sanitized ice.

11. Turn on water supply and check that water level in  oat reservoir (when full) is within 7mm (1/4") of mark on side of

17. Turn off ice machine bin signal switch.

18. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions beginning on page 16.

19. Turn ice machine bin signal switch on and replace front covers, securing with screws.

reservoir, and that  oat moves freely. Check for leaks.

8 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

Installing countertop dispensers

(G) 10mm (3/8") FPT water inlet

(K) alternate 19mm (3/4") dispenser
drain location

(H) 10mm (3/8") FPT condenser
water inlet

drain pan

(L) 19mm (3/4") FPT dispenser drain

(J) 10mm (3/8") FPT condenser
water outlet

1. Position dispenser in desired location, mark dispenser outline on counter and remove dispenser.

Dispensers with top mount ice machines cannot be mounted on legs. They must be bolted to counter.

!

Use gloves when lifting ice machine to protect hands from sheet metal edges.

2. Drill four 10mm (3/8") holes in counter

Fig. 2 – Counter cut-out, all models

(Fig. 2) to anchor dispenser to counter.

Note: Follett countertop dispensers can have

any or all utilities run directly through counter or
out rear of dispenser. For dispensers with any
utilities exiting through counter, make counter

13mm
(.5")

534mm (21")
512mm (20.125")

267mm

(10.5")

12mm (.44")

cut-out (Fig. 2)

3. If ice transport tube will exit out rear of
dispenser, remove ice transport tube knock-out
(Fig. 5G) from rear of dispenser.

Note: Utility connections can be accessed

10mm
holes
(.375")

cut-out

229mm x 356mm

(9" X 14")

318mm

(12.5")

420mm

(16.5")

through front of dispenser by removing stainless
steel splash panel,

10mm (.375")

or by removing access panel (Figs. 4, 5)
on back of dispenser.

4. If any electric utilities or water line will be

DRAIN PAN

166mm

(6.5")

connected through rear of dispenser, remove
utility knock-out (Figs. 4, 5F) from rear of
dispenser and install supplied protective grommet.

5. If power is to be supplied through counter cut-out, complete steps 6-9. If power is to be supplied through
rear of dispenser, proceed to step 10.

39mm (1.5")

Fig. 3 – Top view, dispenser plumbing connections countertop

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 9

6. Temporarily remove rear access panel

utility
connection
knock-out (F)

19mm
(3/4")
FPT
drain

access panel

20mm

149mm

375mm

267mm

(14.75")

(10.5")

(.8")

(5.875")

(Figs. 4, 5) from rear of dispenser.

7. Loosen junction box mounting screws. Lift
junction box and power cord up until cord and
mounting screws clear notches on rear panel of
dispenser. Remove Phillips head screws from
right side of junction box.

8. Rotate junction box 90 degrees so that screw
holes on right side of junction box align with
holes on rear dispenser panel. Resecure
junction box to dispenser using Phillips head
screws.

9. Place power cord inside dispenser and replace
access panel (Figs. 4, 5) to rear of dispenser.

Note: For dispensers to be installed with utilities

connected through rear of dispenser, it may be
easier to make preliminary connections before
dispenser is set in place.

10. Apply a thick bead, approx. 7mm (1/4") diameter,
of NSF listed silicone sealant (Dow Corning
RTV-732 or equivalent) 7mm (1/4") inside
marked outline of dispenser.

11. Carefully position dispenser on counter.

12. Remove four screws securing splash panel to
front of dispenser and gently lay splash panel
on counter. (Water line to solenoid valve can be
disconnected from water inlet valve by pushing
in on release ring at end of inlet  tting while
pulling on tubing.)

13. Secure dispenser to counter with four 10mm
(3/8") bolts (supplied by others).

14. Smooth excess sealant around outside of
dispenser.

15. Run water supply line from back of dispenser
through utility knock-out (Figs. 4, 5F) or up
through counter cut-out. Connect water supply
line to 10mm (3/8") push-in  tting on (Fig. 3G)
utility  ange at bottom of dispenser.

16. Remove 19mm (3/4") drain connection plug
from either  tting at rear of dispenser (Fig. 3L) or
internal  tting (Fig. 3K), as appropriate. Connect
and run a dedicated drain line to wall or  oor
drain. An air break should be provided.

17. Proceed with either remote or top mounted ice
machine connection instructions, as
appropriate (page 13, 14).

Fig. 4 – Rear connections, countertop
models with integral ice machines

Fig. 5 – Rear connections, countertop
models with RIDE ice machines

access panel

utility
connection
knock-out (F)

ice
transport tube
knock-out (G)

20mm

(.8")

19mm
(3/4")
FPT
drain

162mm
(6.375")

267mm

(10.5")

375mm
(14.75")

149mm

5.875"

10 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

Installing wall mount dispensers

!

1. Install supplied wall bracket with six 10 mm (3/8") diameter fasteners as shown in Fig. 7.

Note: Three holes are available at each fastening site to allow capture of studs/support within wall.

Steps 2 - 3 are required for models with integral ice machine only (C/E25HT400A/W and C/E50HT400A/W).

2. For models with integral ice machine, use straight edge to position  ller strip  ush with top edge of wall bracket.

3. Fasten  ller strip to wall as shown in Fig. 8.

4. For all models, cut utility hole in wall (Figs. 7 and 8) using wall bracket as template.

5. Lift dispenser onto wall bracket, positioning unit so that hook on back of dispenser is captured by wall bracket

support angle (Fig. 6, hook detail).

Do not rest dispenser weight on bottom front edge of wall bracket.

6. Install four 1/4-20 screws through bottom of wall bracket into bottom of dispenser to secure dispenser to bracket.

7. Remove splash panel. Water line to solenoid valve can be disconnected from water inlet valve by pushing on ring at

end of inlet  tting while pulling on tubing.

Fig. 6 – Side view and angle detail for wall mount units without drain pan with integral ice machine
(in top of cabinet). Wall mount units with RIDE ice machines will not require installation of a  ller strip.

610mm

64mm

(2.5")

(24")

546mm

(21.5")

435mm

(17.125")

429mm

(16.875")

470mm

(18.5")

C/E25HT400A/W
305mm (12")

C/E50HT400A/W
406mm (16")

343mm

(13.5")

C/E25HT400A/W
1118mm (44")

C/E50HT400A/W
1219mm (48")

support angle and
hook detail

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 11

458mm

(18")

584mm

(23")

8. Remove utility knock-out (Fig. 4, 5F) from rear of dispenser and install supplied protective grommet. For dispensers

using RIDE ice machines, remove ice transport tube knock-out (Fig. 5G) from rear of dispenser.

9. Run water supply line from back through utility knock-out (Fig. 5F) and connect water supply line to

3/8" FPT  tting on utility  ange at bottom of dispenser (Fig. 3G).

10. Connect and run a dedicated drain line from 3/4" drain tube to wall or  oor drain. An air break should be provided.

11. Proceed with either RIDE or top-mounted ice machine connection instructions, as appropriate.

Fig. 7 – Mounting dimensions for wall mount

units without drain pan with RIDE ice machine

407mm

(16")

wall stud

C/E25HR400A/W

648mm

(25.5")

C/E50HR400A/W

750mm

(29.5")

access opening

C/E25HT400A/W

242mm (9.5")

C/E50HT400A/W
292mm (11.5")

C/E25HT400A/W

241mm (9.5")

C/E50HT400A/W
292mm (11.5")

89mm (3.5")

cover

121mm

(4.75")

utility

cut-out

292mm

(11.5")

10mm (3/8") fasteners

89mm (3.5")

wall bracket

35mm

(1.375")

Fig. 8 – Mounting dimensions with wall mount units

without drain pan with integral ice machine

530mm

(20.875")

filler strip

445mm

(17.8")

C/E25HR400A/W

648mm

(25.5")

C/E50HR400A/W

750mm

(29.5")

C/E25HT400A/W

242mm (9.5")

C/E50HT400A/W

292mm (11.5")

C/E25HT400A/W

241mm (9.5")

C/E50HT400A/W

292mm (11.5")

89mm (3.5")

access opening
cover

407mm

(16")

wall stud

utility

cut-out

292mm

(11.5")

121mm

(4.75")

wall bracket - bottom view

10mm (3/8") fasteners

wall bracket

89mm (3.5")

35mm

(1.375")

wall bracket: bottom view

12 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

Installing RIDE ice machines

Hot Water

160 F (71 C)

3

(models C/E25CR400A/W, C/E50CR400A/W, C/E25HR400A/W, C/E50HR400A/W)

See Ice machine Installation Manual (form #00124453) for critical installation instructions for remote

!

1. Install RIDE ice machine following instructions in ice machine manual.

2. Run uninsulated ice transport tube from dispenser through ice transport tube knock-out (Fig. 5G) or through counter

opening to ice machine.

3. Heat end of transport tube in cup of 160 F (71 C) hot water to soften and spread with pliers before making
connection to ease assembly and prevent coupler edge from cutting inner wall of tube.

4. Insulate ice transport tube by sliding insulation over tube.

5. Adjust insulation to cover all exposed ice transport tubing including tubing inside dispenser
cabinet.

6. Check that insulated ice transport tube runs continuously uphill (with no dips) from ice
machine to dispenser.

7. Run bin signal wire from dispenser through utility knockout (Fig. 5F) or counter cutout to ice
machine and connect bin signal wire (two-conductor twist lock) to bin signal plug on ice machine.

8. Install appropriate plug on power cord and insert into wall socket.

9. Turn on dispenser water supply and check for leaks. Replace splash panel.

10. If dispenser is equipped with SensorSAFE remove protective plastic coating from dispenser lenses.

11. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward. Turn
on power and bin signal rocker switches. Replace front cover and secure with screws. Test operation.

12. Clean and sanitize ice machine following instructions in ice machine manual. Discard sanitized ice.

13. Clean and sanitize dispenser hopper following instructions on page 16. Installation is complete.

ice machines. Failure to comply with these instructions will result in poor performance and void
warranty.

Fig. 9 – Ice transport tube and ice level control stat mounting for freestanding dispensers and countertop units
with RIDE ice machine

capillary tube

ice hose mounting bracket

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 13

5mm (.187) ice tube hole

26mm

(1")

engaging pin

ice tube

Installing top mount ice machines

(models C/E25CT400A/W, C/E50CT400A/W, C/E25HT400A/W, C/E50HT400A/W)

Dispensers with top mount ice machines cannot be mounted on legs. They must be bolted

!

1. On dispensers equipped with top mounted, water-cooled ice machines, feed condenser supply and drain lines from
back through utility knock-out (Fig. 4F) or through counter, as appropriate. Connect condenser supply line to inlet
 tting (Fig. 3H) on utility  ange at bottom of dispenser. Connect condenser drain line to outlet  tting (Fig. 3J) on utility
 ange at bottom of dispenser.

Note: Do not run condenser supply water through ice machine water  lter system. Do not connect condenser drain

line to any other drain lines.

2. Remove dispenser top front cover by removing two screws at bottom corners of cover, lifting cover slightly and pulling
forward.

3. Remove ice machine compartment top and side panels.

4. Remove ice machine hold-down bracket from front of ice machine compartment.

5. Lift ice machine onto dispenser top and slide ice machine completely into position, compressor end  rst. Front of ice
machine base must be  ush with front of dispenser.

6. Reinstall hold-down bracket on front of ice machine with power cord and bin signal cords in notch. Do not cut or
pinch cords.

7. Insert loose end of ice transport tube through bracket on ice machine base into hopper access hole. Be sure that transport
tube is secured under retainer on  oat reservoir bracket (Fig. 10, Step 2). Tighten transport tube clamp screw to secure ice
transport tube.

to counter. Use gloves when lifting ice machine to protect hands from sheet metal edges.

Fig. 10 – Ice transport tube

1

8. Connect plastic water supply line to  tting at top of  oat reservoir.

9. Connect vinyl drain from dispenser securely to 120° elbow on ice machine drain line.

10. Connect ice machine two-lead bin signal twist lock plug, and three-lead power connector, to dispenser twist­connectors.

11. On dispensers equipped with water-cooled ice machines, connect condenser water supply and drain lines to
condenser  ttings on ice machine.

12. Turn on water supply and check for leaks. Check that water level in  oat reservoir (when full) is within 7mm (1/4") of
mark on side of reservoir, and that  oat moves freely. Verify that water sensor tabs are immersed in water in reservoir.
Replace splash panel.

13. Install appropriate plug on power cord and insert into wall socket.

14. If dispenser is equipped with SensorSAFE remote protective plastic coating from dispense sensor labels.

15. Turn on power and bin signal rocker switches and test operation.

16. Clean and sanitize ice machine following instructions in ice machine manual.

17. Remove dispenser hopper access lid and clean and sanitize dispenser according to instructions on page 16.

18. Replace side and front covers and secure with screws. Installation is complete.

2

TIGHTEN
CLAMP

3

SCREW

14 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

Fig. 11 – Ice transport tube and bin thermostat capillary tube mounting units with top mounted ice machines

capillary tube

19mm

(.75")

Hand bend cap tube
end to approx. 45°
as shown

45°

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 15

User information

How the dispenser works

Follett’s 25 and 50 automatic load ice and water dispensers receive ice from Follett’s 181kg (400lb)/day ice machine
located in the dispenser base, in the cabinet top or in a remote location up to 6m (20 ft) away. Ice produced is stored in the
bin section of the dispenser. When the dispense lever is pushed, the wheel motor is energized, causing the wheel to turn.
This moves ice to the dispense chute where it drops by gravity into the container held below the chute.

In Follett’s continuous icemaking process, water freezes to the inside wall of the stainless steel evaporator. A rotating
stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through a nozzle on
the outlet port. The ice is then pushed through a tube to the dispenser bin. When the storage area is full, a bin stat opens
and shuts the ice machine off.

When the bin is full, a bin stat shuts off the ice machine to avoid over- lling of the bin. The ice machine will restart after 20
minutes if the bin is calling for ice.

How the SensorSAFE accessory works

Follett’s SensorSAFE accessory maximizes sanitation and minimizes the possibility of cross-contamination by eliminating
physical contact between the cup or container and dispenser. Sensors in the panel use re ected infrared light to detect the
presence of the container and send a signal to a control board which then activates the appropriate components for ice or
water dispensing.

The SensorSAFE package includes a cleaning switch under the left side of the front cover which temporarily shuts off
dispensing to allow cleaning of the panel and lenses. If the switch is not turned back on after cleaning, the dispenser
automatically resets after two minutes for normal operation.

SensorSAFE also includes a time limit safety feature which automatically stops ice dispensing after one minute of
continuous dispensing. Dispensing can be resumed by moving the container away from the dispenser and returning it to
the activation zone.

How the chilled water accessory works

Follett’s chilled water accessory uses ice from the dispenser’s storage hopper to chill incoming water supplied to the water
station. The water chiller assembly is located in the dispenser cabinet under the storage hopper. As ice is dispensed it is
automatically fed into the water chiller assembly to chill the water coil inside the assembly.

Cleaning/descaling and sanitizing

Periodic cleaning/descaling and sanitizing of Follett’s ice and water dispenser and ice machine system is required to
ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning procedures that follow should be
performed at least as frequently as recommended and more often if environmental conditions dictate.
Cleaning of the condenser can usually be performed by facility personnel. Cleaning/descaling and sanitizing of the ice
machine system should be performed by your facility’s trained maintenance staff or a Follett authorized service agent.
Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed according
to the schedule below. Service problems resulting from lack of preventive maintenance will not be covered under the
Follett warranty.

16 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

Recommended cleaning/descaling and sanitizing intervals*

Symphony Frequency

Drain Line weekly

Drain Pan/Drip Pan weekly

Exterior as needed

Condenser monthly (air-cooled only)

Dispenser and Components semi-annually

Ice Machine semi-annually

Chilled Water Accessory semi-annually

Transport Tube semi-annually

Ice Storage Area/Bin semi-annually

* Ice machine and dispenser must be cleaned and sanitized prior to start-up.

Weekly

CAUTION!

§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Dispenser drain pan and drain line

1. Pour 1 gal. (3.8 L) of hot tap water into drain pan to  ush drains.

Splash panel front, SensorSAFE infrared dispensing

1. Deactivate dispensing by pressing and releasing clean switch located on left side of unit under top front cover.

2. Clean lens and splash panel front using a soft cloth and mild, non-abrasive, non-chlorine based cleaner.

3. Reactivate dispensing by pressing and releasing clean switch again.

Monthly

CAUTION!

§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Condenser (air-cooled ice machine only)

1. Use a vacuum cleaner or stiff brush to carefully clean condenser coils of lint and debris to ensure optimal per-

formance.

Semi-Annually (more often if conditions dictate)

§ A cleaning/descaling and sanitizing procedure should always include both the ice machine and dispenser; ice machine
should be cleaned and sanitized  rst, followed by the dispenser.

§ Icemaking system can be cleaned/descaled in place.

To ensure that your ice machine and dispenser are cleaned/descaled and sanitized properly, proceed as follows:

1. Clean/descale the ice machine

2. Sanitize the ice machine

3. Clean/descale the dispenser

4. Sanitize the dispenser

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 17

CAUTION!

§ Wear rubber gloves and safety goggles (or face shield) when handling cleaner or sanitizer mixtures.

§ Use only Follett approved cleaners.

§ It is a violation of Federal law to use Solution A or Solution B in a manner inconsistent with their labeling.

§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Solution A: Following manufacturer’s instructions, mix cleaning solution of 1 gal. (3.8 L) 120 F (49 C) water and 7 oz.

(198 g) (one 7oz. packet) of Follett SafeCLEAN™ ice machine cleaner/descaler (P/N00132001).

Solution B: Following manufacturer’s instructions, mix a sanitizing solution of 1 gal. (3.8 L) 120 F (49 C) water and

1.6oz. (47 ml) Nu-Calgon IMS-II Sanitizer (P/N 00979674).

Clean/descale and sanitize ice machine (if applicable)

§ Units with ice machines require ice machine cleaning/descaling and sanitizing at least every 6 months, and more often
if conditions dictate. Cleaning/descaling and sanitizing the ice machine will result in better performace and extend ice
machine life. Refer to Ice Machine Operation and Service Manual for speci c instructions.

Clean/descale dispenser

1. Remove and discard all ice from storage hopper.

2. Ensure power is disconnected. Working inside storage area, remove center thumbscrew from dispense wheel,

tilt wheel up toward back to clear baffle and disengage wheel from motor shaft.

3. Remove dispense chutes.

4. Thoroughly wipe lid, dispense wheel, baffle and dispense chutes with cloth soaked in SolutionA.

5. Wipe all bin surfaces (including the area under dispense wheel) with a damp cloth wrung out in Solution A.

Note: To avoid possible damage to dispense motor assembly, use only a damp cloth to clean the storage bin. Do not

allow water to run through bottom of bin area.

6. Remove grille and wash with Solution A. Rinse thoroughly with clean water.

7. Rinse all above items with damp cloth wrung out in clear water.

Sanitize dispenser

8. Wipe all above items with damp cloth wrung out in Solution B to sanitize. Do not rinse.

9. Reinstall all parts and replace any panels removed prior to cleaning.

10. Pour 1 gal. (3.8 L) of hot tap water into drain pan to  ush drains.

11. If the dispenser is equipped with a Chilled Water Accessory continue to Step 11.1; if not, skip to Step 12.

11.1 Remove four screws securing splash panel.

11.2 Disconnect 3/4" (19mm) drain line from bottom of chilled water canister.

11.3 Loosen (do not remove) screw securing front bracket of chilled water canister to bottom of dispenser

hopper.

11.4 Rotate canister clockwise to release front bracket, then pull canister forward to disengage rear bracket.

11.5 Remove chilled water coil from canister and clean with cloth wrung out in Solution A.

11.6 Wipe inside of chilled water canister with cloth wrung out in Solution A.

11.7 Rinse all above items with damp cloth wrung out in clear water.

11.8 Sanitize all above items with damp cloth wrung out in Solution B. Do not rinse.

11.9 Reinstall chilled water coil into canister (rubber alignment grommet on coil tubing must be located outside

chilled water canister to hold coil securely against canister wall).

11.10 Reinstall chilled water assembly on dispenser and tighten screw securing front bracket.

11.11 Reconnect 3/4" (19mm) drain line to chilled water canister.

11.12 Reinstall splash panel and top front cover.

12. If so equipped, turn ice machine ON and begin to make ice (ice machine should start immediately with power

and bin signal supplied).

13. After approximately 30 minutes, test dispenser for proper dispensing.

18 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

Service information

Wiring diagrams

How unit works — lever models

The dispense wheel motor is energized through the power and ice dispense switches. The water solenoid valve is
energized through the power and water dispense switches. The ice machine receives the bin signal through the normally
closed bin thermostat and the bin signal switch. When the bin level thermostat is calling for ice, a 16V circuit is completed to

the bin signal terminals on the ice machine circuit board.

opening the circuit to the bin signal terminals on the ice machine circuit board.

When ice builds up around the bin thermostat, the contacts open,

4x4 JUNCTION BOX

Green/Yellow Ground
Brown 220V 60Hz/230V 50Hz
Blue

GREEN

ICE MACHINE

BLACK

MAIN

POWER

SWITCH

PURPLE

BLUE

RED -

FREESTANDING AND REMOTE

BLACK -

TOP MOUNT

PURPLE

WHITE

POWER

(230 V)

WHITE

M

BLUE

BIN SIGNAL FROM ICE MACHINE

FREESTANDING AND REMOTE

WTR

WHITE

WHITE

ORANGE -

WHITE -

TOP MOUNT

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 19

THERMOSTAT

BIN SIGNAL

SWITCH

How unit works — SensorSAFE models

SensorSAFE models provide “touchless” ice and water dispensing. When a container is placed within the actuation
zone below the ice or water chute on SensorSAFE dispenser models, an infrared signal re ects off the container and is
detected by the sensor. The sensor then sends a signal to the control board to activate the appropriate components to
dispense ice or water. LEDs on the board indicate when the board is receiving a signal from the sensors.

A safety, shut-off feature automatically stops the unit from dispensing after one minute of continuous activation. Dispensing
can be restarted by moving the container away and then returning it to the actuation zone.

Dispensing can be temporarily suspended for cleaning by depressing and releasing the clean switch, located under the
left side of the top front cover. Depressing and releasing the button a second time will return the dispenser to normal
operating state. If the clean switch is not depressed a second time, the dispenser will automatically resume normal
dispense operation (CLN LED goes out) after two minutes. An LED on the control board will light to indicate that the
dispensing has been suspended by activation of the clean switch.

4x4 JUNCTION BOX

Green/Yellow Ground
Brown 220V 60Hz/230V 50Hz
Blue

GREEN

MAIN POWER

BLACK

SWITCH

BLACK

ICE MACHINE POWER, 230V, 50Hz

ICE SENSOR

WATER SENSOR

ICE

WTR

GND

PWR

NEUTRAL

L1

CLN

WM

SOL

WTR

YELLOW

YELLOW

PURPLE

BLUE

WHITE

WHITE

CLEAN

SWITCH

M

WTR

RED -

FREESTANDING AND REMOTE

BLACK -

TOP MOUNT

20 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

BIN SIGNAL FROM ICE MACHINE

THERMOSTAT

FREESTANDING AND REMOTE

ORANGE -

WHITE -

TOP MOUNT

BIN SIGNAL

SWITCH

Dispenser troubleshooting

Before calling for service:

Disconnect power to dispenser and ice machine before putting hands or arms in storage area, or
attempting any repair or service to equipment.

!

• Check that there is ice in dispenser bin area • Check that all switches and circuit breakers are on

• Check that congealed cubes are not causing a jam • Check that all drains are clear

Symptom

1. Does not dispense

ice.

2. Does not dispense
water.

3. Water runs
continuously.

4. Dispense wheel
rotates continuously.

5. Ice machine runs
continuously.

Possible cause

a. Power switch off or faulty.

b. Faulty dispense switch.
c. Wheel motor malfunction.
d. Drive chain off.
e. Sprocket key missing.

a. Dispense switch faulty.
b. Faulty water solenoid.
c. Solenoid plugged by debris.

a. Dispense switch contacts burned shut.
b. Debris preventing valve from closing.

a. Dispense switch contacts burned shut.

a. Faulty or incorrectly positioned bin

thermostat.

b. Incorrect  eld wiring.

Solution

a. Check switch; turn on or replace if faulty.

b. Replace switch.
c. Check motor and replace as required.
d. Reinstall chain.
e. Install key and tighten sprocket.

a. Check switch and replace if faulty.
b. Check solenoid and replace if faulty.
c. Remove and clean valve.

a. Check switch and replace if faulty.
b. Remove and clean valve.

a. Replace dispense switch.

a. Check for proper positioning (middle of

adjustment range); if thermostat does not
open when ice is placed on capillary tube,
replace thermostat.

b. Check that ice machine receives bin signal

from dispenser.

6. Ice dispenses by
itself.

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 21

a. Baffle not adjusted properly.
b. Faulty dispense switch.

a. See page 22 for adjustment instructions.
b. Replace dispense switch.

Troubleshooting SensorSAFE board and sensors

Board guide

LEDs, when illuminated, indicate the
following:

PWR (board power)

CLN (cleaning, no dispensing cycle)

ICE (ice dispensing activated)

WTR (water dispensing activated)

Problem: Does not dispense ice or water

Terminals:

L1 (incoming power, hot)
L2 (neutral terminals)
WTR (power terminal for water solenoid)
SOL (power terminal for dispense gate solenoid) not used
WM (power terminal for wheel motor)
CLN (terminals for clean cycle switch)

Action

LED Status

PWR CLN ICE/WTR

Check LEDs on control
board.

Place cup under drop
zone.

Problem: Dispenses ice or water continuously

Action

OFF OFF OFF

ON ON OFF

ON OFF OFF

ON OFF ON

LED Status

PWR CLN ICE/WTR

Check LEDs on control
board.

ON OFF ON

Solution

Check circuit breakers and power switch; restore
power or replace defective switch.

Depress clean switch located under left side of front
cover to return board to normal operation.

Troubleshoot appropriate lens/sensor and replace if
required (see Lens/Sensor Troubleshooting below).

Verify power on appropriate output terminal (WTR or
WM) on control board and replace board if required;
if board tests okay, troubleshoot appropriate
dispenser component.

Solution

Troubleshoot appropriate lens/sensor and replace if
required (see Lens/sensor troubleshooting below).

ON OFF OFF

22 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

If there is power on any output terminal (WTR or
WM) on control board, replace board.

Remove lens protective cover; adjust funnel so water
doesn’t drip down lens or behind splash panel.

Lens/sensor troubleshooting

1. Turn dispenser power switch off.

2. Remove splash panel.

3. Disconnect wires from output terminal(s) (WTR, WM) on board.

4. Gently remove appropriate sensor/mounting block assembly from panel by moving block sideways until edge of block
clears retaining tab of panel.

5. Inspect lens and sensor assembly for foreign material and remove using non-abrasive cleaner.

6. Turn dispenser power on and test sensor by moving hands through activation area
(no closer than 5mm (3/16") in front of sensor).

7. If LED on board turns on and off, sensor is working properly and dispenser may be reassembled. If LED does not
come on, switch sensor leads on board and retest. If the opposite LED comes on, board is defective and must be
replaced. If LED does not come on, sensor is defective and must be replaced.

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 23

Disassembly and replacement instructions

side view wheel section

dispenser
front

baffle

1/16"
spacer

Dispense chute removal

1. Remove dispenser front cover.

2. Slide plastic dispense chute cover up and out to remove.

3. Pull out four white plastic fasteners and remove dispense chute.

Dispense wheel removal and installation

Note: Models with top mount ice machines require removal of ice machine before removing wheel.

1. Remove all ice from storage area of dispenser.

2. Remove center thumbnut from dispense wheel.

3. Remove thumbnuts holding baffle inside bin and remove baffle.

4. Tilt rear of wheel up and lift off motor drive shaft.

5. After reinstalling wheel, secure baffle loosely with thumbnuts, but do not tighten.

6. Place a 1/16" spacer against wheel and allow baffle to drop until it touches spacer.

7. Tighten thumbnuts and remove spacer.

Drive bar removal

1. Remove dispense wheel from dispenser (see above).

2. Pull drive bar out of its channel in bottom of wheel.

Wheel motor assembly removal

1. Shut water off; Remove front cover.

2. Remove dispense wheel and dispense chute covers
(see above).

3. Remove splash panel. Water line to solenoid valve can be
disconnected
from water inlet valve by pulling on ring at end of inlet  tting.

4. Disconnect wiring to panel and set panel aside.

5. Disconnect wires on motor.

6. Remove four bolts (7/16" socket) holding motor assembly to bottom of dispenser.

7. Remove motor assembly.

Ice transport tube replacement

models C/E25CT400A/W, C/E25HT400A/W,
C/E50CT400A/W, C/E50HT400A/W

2

Only use tubing supplied by Follett Corporation.

!

3

24 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

1

4

TIGHTEN
CLAMP
SCREW

Ice transport tube replacement

15.2

15.1

models C/E25FB400A/W, C/E50FB400A/W, C/E25CR400A/W, C/E50CR400A/W

!

Correct installation of ice transport tube is critical to RIDE ice machine performance. Replacement ice
transport tubes for remote ice machines must be insulated and run continuously from ice machine to
dispenser with no dips or bends with a radius of less than 153mm (6").

1. Remove top and rear access panel from dispenser (lower front panel in freestanding unit).

2. Disconnect existing ice tube from engaging pin on transport tube bracket in ice storage bin and pull down through
dispenser chase.

3. Disconnect opposite end of tube from ice machine.

4. Run end of new ice transport tube with 5mm (3/16") hole through ice transport tube knockout (Fig. 5G) in back of
dispenser or through counter into bottom of dispenser, being careful to avoid any bends with less than 153mm (6")
radius.

5. Insert tube in internal chase in rear inside corner of dispenser (left side as you face dispenser) and push up into
storage area.

6. Push the 5mm (3/16") hole near end of tube into pin on ice tube bracket (see drawing below).

Steps 7-8 for units with RIDE ice machines only

7. Install supplied insulation to run of transport tube required for your site, leaving approximately
51mm (2") of tube exposed at free end.

8. Check that insulated tube runs continuously from ice machine to dispenser with no dips.

9. Heat end of transport tube in cup of 160 F (71 C) hot water to soften and spread with pliers
before making connection to ease assembly and prevent coupler edge from cutting inner wall
of tube.

Only use tubing supplied by Follett Corporation. Do not twist hose when securing evaporator.

!

All units

10. Slip supplied hose clamp onto tube and push tube onto exit port of evaporator.

11. Fasten tube on port with hose clamp, being sure that clamp is positioned on evaporator side of nozzle  ange.

12. Tighten clamp.

Section A – A

A

5mm (.3/16")
dia. hole

26mm

(1")

capillary tube

26mm

(1")

ice hose mounting bracket

A

5mm (.187) ice tube hole

engaging pin

ice tube

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 25

well nut

capillary tube

rubber grommet

control box assembly

ice mounting hose bracket

knurled screw

hopper assembly

capillary tube

bin thermostat

control box assembly

rubber grommet

capillary tube

control box assembly

hopper assembly

ice deflector bracket assembly

bin thermostat

control box assembly

capillary tube

Thermostat locations

Thermostat locations – C/E25CT400A/W, C/E25HT400A/W, C/E50CT400A/W,
C/E50HT400A/W

capillary tube

Thermostat locations – C/E25CR400A/W, C/E50CR400A/W, C/E25HR400A/W,

C/E25FB400A/W,C/E50HR400A/W, C/E50FB400A/W

19mm

(.75")

45°

Hand bend cap tube
end to approx. 45°
as shown

26 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

Replacement parts

Dispenser exterior

6

2

1

5

Part # Description Reference

502916 Cover, top front, 25 countertop (CT) & wall mount (HT) units 1
502917 Cover, top front, 50 countertop (CT) & wall mount (HT) units 1
502918 Cover, top front, 25 countertop units with RIDE ice machine (CR), wall mount (HR) units
& freestanding (FB) 2
502919 Cover, top front, 50 countertop units with RIDE ice machine (CR), wall mount (HR) units
& freestanding (FB) 2
502694 Cover, lower section, stainless, 25/50 freestanding (FB) units 3
502681 Cover, dispense chute 4
501100 Knurled screws, front cover Not shown
502682 Drain pan 5
502683 Grille, drain pan Not shown
502688 Lid, ice machine, 25/50, countertop (CT) and wall mount (HT) units 6
502684 Lid, 25/50, countertop (CR), wall mount units with RIDE ice machines (HR) &
freestanding (FB) units 7
502699 Rear panel, base stand, perforated Not shown
502088 Leg kit, 153mm (6"), adjustable, for freestanding units – set of 4 Not shown
502298 Single leg, for freestanding units 8
502920 Strainer, water faucet and ice machine (models with integral ice machine) Not shown
502685 Drain tube assembly Not shown
00112854 Drain line adapter Not shown
502924 Bulk-head union, water inlet Not shown
502923 Tee, water inlet Not shown
502921 Valve, water shut-off Not shown
502268 Fitting, drain and mounting plate (units with integral ice machine) Not shown
502700 Base stand assembly, countertop dispenser 9
502922 Clip, water shut-off valve Not shown
502778 Drain pan and base assembly (includes 502682 and 502683) 10
502701 Drain  tting, brass, ice machine, freestanding units Not shown
00109728 Drain  tting, plastic, ice machine, freestanding units (includes screws) Not shown
502359 Clean switch, SensorSAFE
502816 Cord & twist-Lok, male, bin signal, top mount Not shown
502817 Cord & twist-Lok, male, bin signal, freestanding dispensers Not shown
502945 Cord & plug, male, bin signal, RIDE Not shown
502931 Cord & connector, ice machine power, top mount Not shown
502930 Cord & connector, ice machine power, freestanding Not shown
502805 Caster Not shown
502925 Elbow, water inlet, 10mm (3/8") Not shown

10

7

2

4

3

8

Not shown

9

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 27

Dispense chute and splash panel areas (lever models) — Serial Number E08194
and above

2

4

15

6

1

12

8

10

13

11

5

9

3

Reference Description Part #

1 Fastener, 10-32 x 3/8" stainless steel 00982421

2 Tube, water station 502356

3 Cover, dispense chute 502681

4 Switch, dispense, lever actuated (includes 501841) 502359

5 Bracket, lever and water solenoid 01039635

6 Bracket, lever 00958793

7 Lever, dispense 00976845

®

8 Chute, ice (with Agion

9 Chute, water (with Agion) 01042266

10 Solenoid assembly, water, 120V, 60Hz (includes solenoid valve, tube, bracket, inlet and outlet  ttings)

220 V 60 Hz/230 V 50 Hz

11 Fitting, inlet, 1/4" tube x 1/8 MNPT straight 00991232

12 Fitting, outlet, 1/8" MPT x 3/8" comp 502246

13 Solenoid valve, water, 220 V 60 Hz/230 V 50 Hz 502926

14 Boot, dispense switch button 501841

15 Splash panel, lever dispense 01038603

Not shown Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) 502079

Not shown Splash panel, lever dispense complete assembly 01049097

Not shown Retro t ice and water chute kit 01027994

1

Disclaimer: Antimicrobial protection is limited to the treated components and does not treat water or ice.

Agion is a registered trademark of Agion Technologies, Inc, Wake eld, MA, USA.

antimicrobial product protection1) 01041201

14

7

01049139

28 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

Dispense chute and splash panel areas (lever models) — Serial Numbers below
E08193

13

2

4

7

10

8

1

14

12

11

6

5

16

9

15

3

Reference Description Part #

1 Fastener, dispense chute bracket 502057

2 Tube, water station 502356

3 Cover, dispense chute 502681

4 Switch, dispense, ice, lever actuated (includes 501841) 502359

5 Switch, dispense, water, lever actuated (includes 501841) 502359

6 Bracket, chute (includes fasteners 502057) 502247

7 Lever, dispense 502358

8 Chute and funnel, ice 502689

9 Chute, water 502249

10 Solenoid assembly, water (includes 502926, 502356, 502246, 502355 and 502262) 220 V 60 Hz/230 V

50 Hz

11 Bracket, water solenoid and lever 502355

12 Fitting, inlet, 4mm (1/8") MPT x 7mm (1/4") comp 502246

13 Fitting, outlet, 4mm (1/8") MPT x 10mm (3/8") comp 502262

14 Solenoid valve, water, 220 V 60 Hz/230 V 50 Hz 502926

15 Boot, dispense switch button 501841

Not shown Tubing, water station, thermoplastic, 7mm (1/4") OD (sold by the foot) 502079

16 Splash panel, lever dispense 502787

502927

Electrical box (front view) — lever models

2

2

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 29

1

Reference Description Part #

1 Thermostat 500514

2 Switch, dispenser power 502209

2 Switch, ice machine bin signal 502209

Dispense chute and splash panel areas (SensorSAFE) — Serial Number E08194
and above

5

2

1

13

3

4

8

7

9

10

6

11

12

Reference Description Part #

1 Cover, dispense chute 502681

®

2 Chute, ice (with Agion

3 Chute, water (with Agion) 01042266

Not shown Chute, ice (with Agion

Not shown Chute, water (with Agion), wall hung 00984898

4 Lens, sensor 502690

5 Splash panel, SensorSAFE dispense 01049147

Not shown Splash panel, SensorSAFE dispense, wall hung 01049154

6 Solenoid assembly, water, (includes solenoid valve, tube, bracket, inlet and outlet  ttings) 220 V

60 Hz/230 V 50 Hz

7 Bracket, lever and water solenoid 01039635

8 Tube, water station 502356

9 Fitting, outlet, 1/8" MPT x 3/8" comp 502246

10 Solenoid valve, water, 220 V 60 Hz/230 V 50 Hz 502926

11 Fitting, inlet, 1/4" tube x 1/8 MNPT straight 00991232

12 Sensor (includes lens and ty-rap) 00122978

13 Fastener, 10-32 x 3/8" stainless steel 00982421

Not shown Splash panel, SensorSAFE, complete assembly 01049071

Not shown Splash panel, SensorSAFE wall hung, complete assembly 01049089

Not shown Retro t ice and water chute kit 01027994

1

Disclaimer: Antimicrobial protection is limited to the treated components and does not treat water or ice.

Agion is a registered trademark of Agion Technologies, Inc, Wake eld, MA, USA.

antimicrobial product protection1) 01041201

®

antimicrobial product protection1), wall hung 01040005

01049139

30 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

Dispense chute and splash panel areas (SensorSAFE) — Serial Numbers below
E08193

10

8

12

3

15

13

11

9

1

14

7

2

Reference Description Part #

1 Fastener, dispense chute bracket 502057

2 Cover, dispense chute (includes labels) 502681

3 Chute and funnel, ice 502689

4 Chute, water 502249

5 Bracket, chute (includes fasteners 502057) 502247

6 Lens, sensor 502690

7 Splash panel, units with drain pan (includes 2 of 502690) 502695

Not shown Splash panel, wall mount units w/o drain pan 502715

8 Solenoid assembly, water, 220 V 60 Hz/230 V 50 Hz (includes 502356, 502246, 502355, 502262,

502926)

9 Bracket, water solenoid and lever 502355

10 Tube, water station 502356

11 Fitting, inlet, 4mm (1/8") MPT x 7mm (1/4") comp 502246

12 Fitting, outlet, 4mm (1/8") MPT x 10mm (3/8") comp 502262

13 Solenoid valve, water, 220 V 60 Hz/230 V 50 Hz 502926

14 Sensor (includes 502690 and 203611) 00122978

15 Ty-rap, sensor mounting 203611

5

4

6

502927

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 31

Electrical box (front view) – SensorSAFE models

1

2

2

Wheel motor and drive system

4

3

Reference Description Part #

1 Thermostat, bin level 500514

2 Switch, dispenser power 502209

2 Switch, ice machine bin signal 502209

3 Control board, SensorSAFE 220V 60Hz/230V 50Hz 502915

Not shown Clean switch, SensorSAFE 502359

Not shown Boot, clean switch 501841

3

8

7

5

3

2

6

7

1

Reference Description Part #

1 Wheel motor, 220 V 60 Hz/230 V 50 Hz 501699

2 Washer, thrust 501026

Not shown Fan blade, wheel motor 501607

3 Drive shaft (includes threaded rod and nut) 501619

4 Chain, pitch 54, link 502691

5 Sprocket, drive shaft, 35T 502692

6 Sprocket, wheel motor, 10T 501019

7 Bearing, drive shaft 501024

Not shown Connecting link, chain 500799

8 Key, driveshaft 500637

Parts 1-8 above Dispenser drive assembly 502929

1

32 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

Hopper components

Top View – All top mounted units

16

13

17

14

1

Top view – freestanding and RIDE units

6

2

15

1

12

4

8

2

7

Ice tube bracket, side view

all top mounted units

Ice tube bracket, side view,

freestanding & RIDE units

5

Reference Description Part #

1 Baffle, ice 501608

2 Wheel, dispense (includes 501612) 502821

4 Bracket, ice tube 502712

6 Rod, threaded (includes knurled nut) 501612

8 Ice de ector/cap tube bracket (units with top mounted ice machine) 501616

9 Bracket, ice tube entry (units with top mounted ice machine) 502698

10 Ice transport tube assembly (units with top mounted ice machines) 502697

11 Screws, knurled 501613

12 Side panel, RH 502721

13 Side panel, LH 502720

14 Bracket, ice machine hold-down 502713

15 Cover, hopper access 501917

16 Cover, hopper 502693

17 Gasket, ice entry 502824

4

9

10

8

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 33

Ice transport tubing

Reference Description Part #

Not shown Ice transport tube (RIDE units) 3m (10 ft) 502522

Not shown Ice transport tube (Satellite- ll units) 6m (20 ft) 502523

Not shown Ice transport tube insulation (RIDE units only) - sold by the foot 501176

Not shown Ice transport tube assembly (50 freestanding (FB) units) 502328

Not shown Ice transport tube assembly (25 freestanding (FB) units) 502329

Not shown Ice transport tube assembly (top mount units) 502697

Chilled water components

1

2

3

4

5

Reference Description Part #

1 Coil, chilled water (includes two 502599) 502598

2 Fitting, water coil 502599

3 Brackets, chilled water canister, pair (includes screws) 502600

4 Canister, chilled water (includes 502600 and 502605) 502601

5 Elbow, drain 502605

Parts 1-5 above Assembly, chilled water 502602

Not shown Tee, drain line 502604

34 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers

25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 35

SensorSAFE and Symphony are trademarks of Follett Corporation.
Follett and RIDE are registered trademarks of Follett Corporation, registered in the US.

801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
www.follettice.com

36

© Follett Corporation 8/13

00124446R06