Follett C25CR400A Parts List

25 and 50 Series - 220V 60Hz/230V 50Hz

Ice and Water Dispensers

Order parts online
www.follettice.com

Installation, Operation and Service Manual

C/E25CT400A/W C/E50CT400A/W

C/E25HT400A/W C/E50HT400A/W

C/E25CR400A/W C/E50CR400A/W C/E25HR400A/W C/E50HR400A/W C/E25FB400A/W C/E50FB400A/W

Following installation, please forward this manual

to the appropriate operations person.

801 Church Lane • PO Box D • Easton, PA 18044, USA
[phone] • Fax [phone] • www.follettice.com

00124446R02

Follett Corporation
Equipment Return Policy

Follett equipment may be returned for credit under the following conditions:

1. The equipment is new and unused.

2. A return authorization number has been issued by customer service within 30 days after shipment.

3. Follett receives the equipment at the factory in Easton, PA within 30 days after issuance of the return authorization number.

4. The equipment must be returned in Follett packaging. If the packaging has been damaged or discarded, Follett will forward, at
the customer’s expense, new packaging.

Note: Return freight charges are the responsibility of the customer. If equipment is returned and is damaged because of

improper packaging, Follett Corporation will not be held responsible.

Credit will be issued when:
The equipment has been inspected by Follett and deemed suitable to be returned to stock.

Note: A 15% restocking charge will be deducted from the credit. If the cost to return the product to stock exceeds 15%, the

actual cost will be deducted.

2

Table of contents

Before you begin
Specifications
Field wiring
Installation

Installing freestanding dispensers
Installing countertop dispensers
Installing wall mount dispensers
Installing Satellite-fill™ icemakers

Installing top mount icemakers

User information

Cleaning and sanitizing procedures

Service Information

Wiring diagram – lever models
Wiring diagram – SensorSAFE™ models
Dispenser troubleshooting
Troubleshooting SensorSAFE board and sensors
Disassembly and replacement instructions
Thermostat locations

Parts

Dispenser exterior
Dispense chute and splash panel areas – lever models
Electrical box – lever models
Dispense chute and splash panel areas – SensorSAFE models
Electrical box – SensorSAFE models
Wheel motor and drive system
Hopper components
Chilled water components

4
5
6
7
7
9

11
13
14
16
16
18
18
19
20
21
23
25
26
26
27
27
28
29
29
30
31

3

Welcome to Follett

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and
outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask
that you review the installation portion of this manual before beginning to install the unit. Our instructions are
designed to help you achieve a trouble-free installation. Should you have any questions or require technical help
at any time, please call our technical service group at [phone].

Before you begin

After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If
damage is found, notify your shipper immediately and contact Follett Corporation for help in filing a claim, if
necessary.

Check your paperwork to determine which model you have. Follett model numbers are designed to provide
information about the type and capacity of Follett equipment. Following is an explanation of model numbers.

E50CT400A

Condenser type – A = air-cooled, W = water-cooled

Icemaker capacity and refrigerant – 400 = 181 kg (400lbs)/day, R404A refrigerant

Icemaker location – R = Satellite-fill icemaker, T = integral icemaker in top of cabinet,
B = icemaker in base of freestanding units

Dispenser configuration – C = countertop, H = wall mount, F = freestanding

Approximate storage capacity in lbs

Alternate voltage – C = 220V 60Hz
– E = 230V 50Hz

!

Important cautions

• Do NOT tilt any unit farther than 30° off vertical plane during uncrating or installation

• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at
all times. If access to this area is required, power to unit must be disconnected first.

• Follett recommends installation of a Follett FL4S water filter system (part# 00130299) in icemaker
inlet water line

• Prior to operation clean and sanitize the dispenser in accordance with instructions found in this
manual

• Ice is slippery. Be sure counters and floors around dispenser are clean, dry and free of ice.

• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.

• Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstructions

• Do NOT use mechanical devices or other means to accelerate the defrosting process

• To avoid a hazard due to instability of the appliance it must be fixed according to instructions

• The appliance must be positioned so the plug is accessible

• If the cord is damaged it must be replaced by a special service agent

4

Specifications

Electrical

1. Models with Satellite-fill icemakers (C/E25CR400A/W, C/E50CR400A/W, C/E25HR400A/W,
C/E50HR400A/W)

Icemaker Dispenser

Basic electrical: 220V 60Hz/230V 50Hz 5 amps 1.5 amps

2. Freestanding models and models with integral icemakers (C/E25FB400A/W, C/E50FB400A/W,

C/E25CT400A/W, C/E50CT400A/W, C/E25HT400A/W, C/E50HT400A/W)

Total system

Basic electrical: 220V 60Hz/230V 50Hz 6.5 amps

3. Dispensers and Satellite-fill icemakers are supplied with a 2m (7ft) power cord.

Ambient

Air temp 38°C/100°F max. 10°C/50°F min. (best performance below 27˚C/80°F)
Water temp 32°C/90°F max. 4°C/40°F min. (best performance below 21°C/70°F)
Water pressure 4.8 bar/70 P.S.I. max. .69 bar/10 P.S.I. min.

Plumbing

25/50C with 25/50H with 25/50C with 25/50H with 25/50FB

Satellite-fill Satellite-fill integral integral icemaker
icemaker icemaker icemaker icemaker in base

Dispenser drain1 3/4" FPT 3/4" ID tubing 3/4" FPT 3/4" ID tubing 3/4" FPT
Icemaker drain1 3/4" MPT 3/4 MPT – – 3/4" MPT
Dispenser water inlet2 3/8" push-in 3/8" push-in 3/8" push-in 3/8" push-in 3/8" push-in
Satellite-fill IM water inlet2 3/8" push-in 3/8" push-in – – –
Cond. inlet – w/c only 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
Cond. drain – w/c only 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT

Note: Water shut-off recommended within 3m (10 feet) of dispenser. Drain to be hard piped and insulated, and
maintain slope of at least 20mm per 1m run (1/4" per foot) of slope. All plumbing connections must be made in
accordance with local building codes.

Ventilation clearances

Countertop and wall mount models with Satellite-fill icemaker (C/E25CR400A/W, C/E50CR400A/W,
C/E25HR400A/W, C/E50HR400A/W) — none. 305mm (12") at top advised for service.

Countertop and wall mount models with integral icemaker (C/E25CT400A/W, C/E50CT400A/W,
C/E25HT400A/W, C/E50HT400A/W) — 153mm (6") at top. 153mm (6") each side advised for service.

Freestanding models (C/E25FB400A/W, C/E50FB400A/W) — 102mm (4") at rear. 305mm (12") at top advised for
service.

1

Includes adapter kit to 3/4" barb fitting and 6' 3/4" ID vinyl tube

2

Includes adapter kit – 6' 3/8" OD tubing and adapter to 1/2" BSP

5

Field Wiring: countertop and wall mount dispensers with Satellite-fill
icemakers

Model Electrical connection Current

C25FB400A/W, C50FB400A/W cord provided 220V 60Hz, 6.5 amp

E25FB400A/W, E50FB400A/W 230V 50Hz, 6.5 amp

C25CT400A/W, C50CT400A/W cord provided 220V 60Hz, 6.5 amp

E25CT400A/W, E50CT400A/W 230V 50Hz, 6.5 amp

C25HT400A/W, C50HT400A/W 220V 60Hz, 6.5 amp
E25HT400A/W, E50HT400A/W 230V 50Hz, 6.5 amp
C25CR400A/W, C50CR400A/W cord provided 220V 60Hz
E25CR400A/W, E50CR400A/W 230V 50Hz
C25HR400A/W, C50HR400A/W 220V 60Hz
E25HR400A/W, E50 HR400A/W 230V 50Hz
dispenser: 1.5 amp
ice maker: 5.0 amp

6

Installation procedures

Before you begin

• All dispensers must be installed level in both directions to ensure proper operation

• Required ventilation and recommended service clearances:

• Countertop and wall mount models with Satellite-fill icemaker (C/E25CR400A/W, C/E25HR400A/W,
C/E50CR400A/W, C/E50HR400A/W) — none. 305mm (12") at top recommended for service

• Countertop and wall mount models with integral icemaker (C/E25CT400A/W, C/E25HT400A/W,
C/E50CT400A/W, C/E50HT400A/W) — 153mm (6") at top. 153mm (6") each side recommended for service

• Freestanding models (C/E25FB400A/W, C/E50FB400A/W) — 102mm (4") at rear. 305mm (12") at top
recommended for service

• All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser. See
counter cut-out on page 9 (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where
utilities will exit through back of dispenser, refer to back view drawings.

• Wall mount models are designed for use above sinks or custom drain pans, and are not normally equipped with
integral drain pans. Front of sink should be a minimum of 584mm (23") from back wall. Connection of utilities through
the back for wall mount units is the same as shown in drawings for countertop models except that the drain pan is
absent.

• SensorSAFE dispensers are shipped with a plastic, protective film on sensor lenses. For proper operation,

plastic film must be removed after installation.

Installing freestanding dispensers

1. Carefully tip dispenser back to expose underside and block up in place.

Do not tilt unit further than 30° off vertical plane.

!

2. Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking
care to seat legs securely against underside of dispenser.

3. Position dispenser in desired location and adjust legs to level in both directions.

4. Connect water supply to 10mm (3/8") OD push-in fitting on back of dispenser (Fig. 1A).

5. Remove 19mm (3/4") dispenser drain line plug from back of unit and discard. Connect separate drain lines
to 19mm (3/4") FPT dispenser drain fitting (Fig. 1B), and 19mm (3/4") MPT icemaker drain fitting (Fig. 1C) on
back of dispenser.

6. Run drain lines to wall or floor drain. Provide an air break between the drain lines and drain. If icemaker
drain fitting is below an intended wall drain, a condensate pump must be used.

7. If icemaker is a water-cooled unit, connect water-cooled condenser supply line to 10mm (3/8") FPT
condenser inlet fitting on back of dispenser (Fig.1D).

Note: Do not run condenser supply water through icemaker water filter system.

8. Connect condenser drain line to 19mm (3/4") FPT condenser outlet fitting on back of dispenser (Fig. 1E).

Important: Do not connect condenser drain line to any other drain lines.

9. Install appropriate plug on provided cord and insert into wall socket. Refer to wiring diagrams (p.18, 19).

7

Fig. 1 – Rear connections, freestanding models

access panel

(19mm) 3/4" FPT drain (B)

power cord

(A) 10mm (3/8")
push-in water
inlet

800mm

(31.5")

79mm

(3.125")

20mm

(.8")

267mm

(10.5")

171mm

(6.75")

79mm

(3.125")

19mm (3/4") MPT icemaker drain location (B)
(air-cooled only)

10mm (3/8") FPT condenser inlet location (D)
(water-cooled only)
10mm (3/8") FPT condenser outlet location (E)
(water-cooled only)
19mm (3/4") MPT icemaker drain location (C)
(water-cooled only)

384mm

(15.125")

259mm

(10.25")

10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop
approximately 10mm (3/8") and pull forward.

11. Turn on water supply and check that water level in float reservoir (when full) is within 7mm (1/4") of mark on
side of reservoir, and that float moves freely. Check for leaks.

12 Verify that water sensor tabs are immersed in water in reservoir.

13. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull
forward.

14. If dispenser is equipped with SensorSAFE, remove protective plastic coating from dispense sensor labels.

15. Turn on dispenser power and bin signal rocker switches. Check dispenser and icemaker operation.

16. Sanitize icemaker according to instructions in icemaker manual. Discard sanitized ice.

17. Turn off icemaker bin signal switch.

18. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions beginning on page 16.

19. Turn icemaker bin signal switch on and replace front covers, securing with screws.

8

Installing countertop dispensers

d

Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to
counter. Use gloves when lifting icemaker to protect hands from sheet metal edges.

!

1. Position dispenser in desired location, mark

Fig. 2 – Counter cut-out, all models

dispenser outline on counter and remove
dispenser.

2. Drill four 10mm (3/8") holes in counter
(Fig. 2) to anchor dispenser to counter.

13mm
(.5")

534mm (21")
512mm (20.125")

267mm

(10.5")

12mm (.44")

39mm (1.5")

Note: Follett countertop dispensers can

have any or all utilities run directly through
counter or out rear of dispenser. For
dispensers with any utilities exiting through
counter, make counter cut-out (Fig. 2)

3. If ice transport tube will exit out rear of

10mm
holes
(.375")

cut-out

229mm x 356mm

(9" X 14")

318mm

(12.5")

420mm

(16.5")

dispenser, remove ice transport tube knock­out (Fig. 5G) from rear of dispenser.

Note: Utility connections can be accessed

through front of dispenser by removing

10mm (.375")

DRAIN PAN

166mm

(6.5")

stainless steel splash panel,
or by removing access panel (Figs. 4, 5)
on back of dispenser.

4. If any electric utilities or water line will be connected through rear of dispenser, remove utility knock-out
(Figs. 4, 5F) from rear of dispenser and install supplied protective grommet.

5. If power is to be supplied through counter cut-out, complete steps 6-9. If power is to be supplied through
rear of dispenser, proceed to step 10.

Fig. 3 – Top view, dispenser plumbing connections countertop

rain pan

(L) 19mm (3/4") FPT dispenser drain

(K) alternate 19mm (3/4") dispenser
drain location

(G) 10mm (3/8") FPT water inlet

(J) 10mm (3/8") FPT condenser
water outlet

(H) 10mm (3/8") FPT condenser
water inlet

9

6. Temporarily remove rear access panel
(Figs. 4 and 5) from rear of dispenser.

7. Loosen junction box mounting screws. Lift
junction box and power cord up until cord and
mounting screws clear notches on rear panel of
dispenser. Remove Phillips head screws from
right side of junction box.

8. Rotate junction box 90 degrees so that screw
holes on right side of junction box align with
holes on rear dispenser panel. Resecure
junction box to dispenser using Phillips head
screws.

9. Place power cord inside dispenser and replace
access panel (Figs. 4, 5) to rear of dispenser.

Note: For dispensers to be installed with utilities

connected through rear of dispenser, it may be
easier to make preliminary connections before
dispenser is set in place.

10. Apply a thick bead, approx. 7mm (1/4") diameter,
of NSF listed silicone sealant (Dow Corning
RTV-732 or equivalent) 7mm (1/4") inside
marked outline of dispenser.

11. Carefully position dispenser on counter.

12. Remove four screws securing splash panel to
front of dispenser and gently lay splash panel
on counter. (Water line to solenoid valve can be
disconnected from water inlet valve by pushing
in on release ring at end of inlet fitting while
pulling on tubing.)

13. Secure dispenser to counter with four 10mm
(3/8") bolts (supplied by others).

14. Smooth excess sealant around outside of
dispenser.

15. Run water supply line from back of dispenser
through utility knock-out (Figs. 4, 5F) or up
through counter cut-out. Connect water supply
line to 10mm (3/8") push-in fitting on (Fig. 3G)
utility flange at bottom of dispenser.

16. Remove 19mm (3/4") drain connection plug
from either fitting at rear of dispenser (Fig. 3L) or
internal fitting (Fig. 3K), as appropriate. Connect
and run a dedicated drain line to wall or floor
drain. An air break should be provided.

17. Proceed with either remote or topmounted
icemaker connection instructions, as
appropriate (p. 13, 14).

Fig. 4 – Rear connections, countertop
models with integral icemakers

access panel

utility
connection
knock-out (F)

149mm

(5.875")

19mm
(3/4")
FPT
drain

267mm

375mm

(14.75")

(10.5")

20mm

(.8")

Fig. 5 – Rear connections, countertop
models with Satellite-fill icemakers

access panel

utility
connection
knock-out (F)

ice
transport tube
knock-out (G)

149mm

5.875"

20mm

(.8")

19mm
(3/4")
FPT
drain

162mm
(6.375")

267mm

(10.5")

375mm
(14.75")

10